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Hallmarks of High-Performing Companies 2023 Hallmarks of High-Performing Companies 2023
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Hallmarks of High-Performing Companies 2023
The Importance of Proactive Service

author - Emily Paxman
Emily Paxman
author - Marcus Hadfield
Marcus Hadfield
August 24, 2023 | Read Time: 8  minutes

Facing unprecedented staffing and financial challenges in an ever-changing HIT landscape, provider organizations have a critical need for proactive support and guidance from vendors. While KLAS data shows that most customers are generally satisfied with their vendor’s proactive service, roughly one-third are dissatisfied. This report highlights where proactive service failings occur, the impact of not proactively serving customers, and ways both provider organizations and vendors can better partner to get the most out of technology.

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author - Carlisa Cramer
Carlisa Cramer
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.