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Healthcare Services 2021 Healthcare Services 2021
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Healthcare Services 2021
(A Decision Insights Report)

author - Warren Whitford
Warren Whitford
author - Sam Eaquinto
Sam Eaquinto
November 30, 2021 | Read Time: 5  minutes

Current Time Inside Cache Tag Helper: 3/21/2023 12:08:32 PM and Model.reportId = 1855

Since November 2020, KLAS has collected insights regarding 349 decisions by 245 healthcare organizations to engage a services firm. This report offers a first, high-level look at services decisions specifically. The types of services with the highest decision energy in the last year include HIT staffing, HIT advisory services, HIT implementation leadership (small), and technical services. Ongoing insights on services decisions will be available on the KLAS website in the first half of 2022, and as this research continues over time, data on individual markets and firms will grow more representative.

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Current Time Inside Cache Tag Helper: 3/21/2023 12:08:32 PM and Model.reportId = 1855

Key Findings:

  1. Long-Established, HIT-Focused Services Continue to Have High Decision Energy
  2. A Look at Firms Considered Most Often
  3. Who Is Considered & Selected in the Highest-Energy Segments?
  4. Selections Often Based on Expertise & Prior Experience; Cost the Most Common Reason for Not Selecting
author - Amanda Wind Smith
Amanda Wind Smith
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.