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Integrated Care 2024
How Well Do Behavioral Health Organizations Feel Vendors Support Integrated Care?
Author
Tyson Blauer
Author
Paul Warburton
Historically, behavioral health has been treated separately from primary care in the US, though many behavioral health patients have comorbidities that also require primary care. To care for patients more holistically, some behavioral health organizations have recently started to move to an integrated care model, which combines behavioral health and primary care. However, the functionality and reporting needed for behavioral health differs greatly from that of primary care, and organizations are looking for technology to help in their efforts to provide integrated care. This report examines behavioral health organizations’ plans for integrated care, which technologies are viewed as most influential, and vendors’ EHR offerings and performance in this area.
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Key Findings:
- Most Behavioral Health Organizations Report Offering Some Form of Integrated Care, Limited by Vendors’ Ability to Integrate & Provide All Needed Functionality
- Behavioral Health Organizations Investing Most in EHR despite Average to Low Performance of Vendors
- Among Third-Party Technologies, Telehealth & Reporting/Screening Tools Are Used Most Often to Support Integrated Care
Writer
Natalie Hopkins
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.