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2023 BEST IN KLAS
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Cerner Flash Insights 2022
Customers' Initial Perspectives on Big Company Changes
Author
Coray Tate
Author
Sarah Verseman
Current Time Inside Cache Tag Helper: 6/6/2023 10:38:05 PM and Model.reportId = 2776
Cerner clients and the healthcare industry at large believe Cerner is at a crossroads. In the past few months, Cerner has brought on a new CEO, pivoted in a new direction with their revenue cycle offering (RevElate), and announced their acquisition by Oracle. In addition to these recent changes, over the past two years, an increasing number of long-time Cerner executives have left. Amidst these changes, several clients have been forming contingency plans and say they cannot wait one or two years for more solid information. Many have reached out to KLAS seeking to better understand their peers’ impressions of these significant changes. This report—the first of several Cerner-specific reports KLAS intends to publish this year—is a summary of Cerner’s current performance data, collected over the past five years. It is supplemented with initial customer perceptions from 26 unique organizations, all collected after Cerner announced the move to RevElate in October 2021. In future research, KLAS intends to collect perceptions from additional customers and validate the impacts customer organizations have seen from the recent changes.if you don't have a login, getting started is easy.
Key Findings
- New CEO Promoting Ownership, Urgency & Clinical Focus; Customers Still Uncertain about His Ability to Alter Cerner’s Trajectory
- Cerner’s New Direction for Revenue Cycle Generates Questions among Customers; Many Not Confident in RevElate Announcement
- Oracle Acquisition Adds New Layer of Complexity to Cerner’s Future
Writer
Sarah Hanson
Designer
Natalie Jamison
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.