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Large Ambulatory EMR 2021
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Large Ambulatory EMR 2021
Are Vendors Enabling Provider Success?

February 2, 2021 | Read Time: 6  minutes

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Clinicians often see the EMR as an obstacle and not an ally. That does not have to be the case. By analyzing feedback from over 180,000 doctors and nurses, KLAS’ Arch Collaborative has uncovered keys to helping clinicians achieve EMR mastery and success. One of the most important is high-quality training, which requires significant internal organizational effort as well as support and resources from the EMR vendor. This study—focused on the experience of large ambulatory organizations (i.e., those with over 75 physicians)—examines how well EMR vendors fulfill their role to provide needed training, allow user-driven personalization, enable patient-centered care, and support continued progress in EMR proficiency. Data in this report comes from two sources: Arch Collaborative research and KLAS performance research.

† The Arch Collaborative is a provider-led effort to unlock the potential of EMRs in revolutionizing patient care. Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices and move the needle in healthcare IT.

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Key Findings:

  1. Key Insights from 180K+ Clinicians: Good Training Makes a Big Difference for Clinician Experience
  2. Training from Epic, NextGen Healthcare, athenahealth Helps Prepare Clinicians for Success
  3. All Vendors Offer EMR Personalization, but Epic, MEDITECH, and NextGen Healthcare Excel at Enabling Providers to Use It
  4. athenahealth, Cerner, and Epic Efficiency/Training Measurement Tools Help Identify Clinicians Who Need Extra Help
  5. Most Organizations See Solid EMR Support of Patient-Centered Care—Epic and MEDITECH Clients Give Positive Feedback
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.