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Midsize/Large Ambulatory EMR 2022
Healthcare Organizations’ Hierarchy of Needs
Author
Aaron Gleave
Author
Alex McIntosh
Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
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Key Findings
- Ease of Use/Workflow Is Decidedly Clinics’ Most Pressing Concern
- Top-Tier Solutions: Epic, MEDITECH, and athenahealth Offer Leading EMR Experience for Customers
- Middle-Tier Solutions: Product Difficulties Affect Overall Satisfaction with Cerner & Greenway Health; Operations Concerns Diminish Value for NextGen Customers
- Bottom-Tier Solutions: Support & Relationship Are Top Concerns for eClinicalWorks & Allscripts Customers
- Epic & MEDITECH Best at Enabling Patient-Centered Care; eClinicalWorks & Allscripts TouchWorks Customers Feel Solutions Were Oversold
Writer
Sarah Hanson
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.