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Cerner Soarian Financials Pulse Check 2022
Understanding Soarian Financials’ Performance as a Possible Indicator of RevElate’s Success
Author
Coray Tate
Author
Alex McIntosh
In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes.
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Key Findings:
- Revenue Cycle Implementations Are Cerner’s Biggest Challenge; No Indication from Soarian Customer Experience That This Will Be Different with RevElate
- With Time, Soarian Financials Becomes More Workable Than Cerner Patient Accounting
- Soarian Financials Requires More Bolt-Ons Than Customers Expect
- Increasing Percentage of Soarian Financials Customers Report Nickel-and-Diming
- Current Soarian Customers Want Greater Clarity around How RevElate Will Impact Their Future
Writer
Sarah Hanson
Designer
Jess Wallace-Simpson
Project Manager
Isaac Burgi
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.