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Patient Intake Management 2020
Helping Clinics Keep Their Doors Open During COVID-19

author - Aaron Gleave
Author
Aaron Gleave
author - Alex McIntosh
Author
Alex McIntosh
 
November 10, 2020 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 10/16/2021 3:13:35 PM and Model.reportId = 1613

Patient intake is a critical part of any ambulatory practice. In the era of COVID-19, technology solutions in this area have become more important than ever to help maintain social distancing protocols, screen patients for self-reported COVID-19 risk factors and symptoms, reduce patient/staff contact, and give patients a safe, convenient experience. Patient intake management solutions have continually evolved to meet organizations’ needs, with many new vendors gaining market share and more longstanding vendors expanding on the functionalities they offer.

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Current Time Inside Cache Tag Helper: 10/16/2021 3:13:35 PM and Model.reportId = 1613

Key Findings:

  1. Patient Intake Technologies Helping Providers through COVID-19—Phreesia, Epic, Epion Leading the Way
  2. Phreesia Delivers a Strong Product and Broad Functionality
  3. Phreesia and Epion Climb in Customer Satisfaction; CareCloud and OTech Fall
  4. Epion, Phreesia, and OTech Stand Out for Increasing Office Efficiency
  5. A Market Warning: CareCloud Failing to Meet Customer Expectations
author - Amanda Wind Smith
Writer
Amanda Wind Smith
author - Madison Fujimoto
Designer
Madison Fujimoto
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.