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Payer Care Management 2021 Payer Care Management 2021
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Payer Care Management 2021
Amid Shifts in the Market, Who Will Step Up?

author - Joe VanDeGraaff
Joe VanDeGraaff
author - Jennifer Hickenlooper
Jennifer Hickenlooper
May 27, 2021 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 12/3/2022 6:18:25 AM and Model.reportId = 1622

In the past, payers have struggled with vendors’ care management solutions not keeping pace with functionality and support needs. Recent market shifts, such as M&A activity and leadership and ownership changes, along with the need for better payer/provider collaboration have created energy and optimism around the future of some vendors. Which vendors are stepping up, and which are missing the mark? This report focuses on how well vendors are helping organizations achieve desired outcomes through delivery of needed technology, excellent support and service, and follow-through on promises.

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Current Time Inside Cache Tag Helper: 12/3/2022 6:18:25 AM and Model.reportId = 1622

Key Findings:

  1. ZeOmega Leading with Strong Product; Optimism Growing with HealthEdge Acquisition of Altruista
  2. Missed Promises and Delivery Hamper Medecision Clients; Once a Mainstay, EXL Loses Traction
  3. Casenet’s Painful Upgrade Improves Usability; HMS and VirtualHealth Easy to Use
  4. Lower-Performing Cognizant Improves Service Experience
  5. Vendor Overview
author - Amanda Wind Smith
Amanda Wind Smith
author - Madison Moniz
Madison Moniz
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.