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Population Health Vendor Overview 2023
Matching Vendor Capabilities to PHM Needs
Author
Bradley Hunter
Author
Paul Warburton
Author
Andy Paulsen
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report—provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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Key Findings:
- Who Delivers the X Factor in Customer Success?: Azara Healthcare Fosters Strong Partnership with Hands-On Approach to Product Optimization
- Who Is Seeing the Most Market Energy and Why?: Innovaccer, Arcadia, and Epic Continue to Be Most Often Considered
- Who Is Facilitating Value-Based Contract Revenue for Customers?: For Arcadia, Innovaccer, and Lightbeam Respondents, Sizeable Portion of Revenue Is Tied to Value-Based Contracts
Writer
Sarah Brown
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.