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RTLS 2024
How Organizations Are Broadening Their Use Cases
Author
Don Seamons
Author
Jennifer Hickenlooper
Author
Dallin Seely
Historically, healthcare organizations have primarily used real-time location system (RTLS) solutions to track assets and equipment. However, with the recent advancements and improved usability of RTLS technology, many organizations are moving beyond established use cases (e.g., asset tracking) to focus on emerging use cases (e.g., hand hygiene tracking) as well. When organizations have several use cases for their RTLS technology, they see a broader set of outcomes and tend to be more satisfied with their solution. This report examines customer experiences with their RTLS vendors and shares case studies from individual organizations leveraging their RTLS technology to achieve critical outcomes.
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Key Findings:
- Sonitor & CenTrak Broadly Validated for RTLS Use Cases & Highlighted for Accuracy; Some Sonitor Customers Want Equipment Improvements, while CenTrak Customers Report Inconsistent Delivery
- Securitas Healthcare Highlighted for Product Quality & Driving Multiple Outcomes; Several Customers Frustrated with Cost Structure
- Midmark* Highlighted for Staff Safety/Tracking, Respondents Want More Utilization Guidance; HID* Customers Value Infant Security Focus, Say Training Could Improve
*Limited data
Writer
Sarah Hanson
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.