CenTrak RTLS (Hardware & Software) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We are moving away from another vendor's system and going with CenTrak's system because working...
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Loyalty, Relationship
I want CenTrak to give me access to the software they use so that I can see what they see and...
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Loyalty, Relationship, Product
CenTrak's hardware hasn't always performed as needed. We have identified gaps and issues. Certain...
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Value
CenTrak does give our organization some slack on pricing on the CenTrak side, but the Convergint...
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Relationship
A lot of the time, I have to keep pushing CenTrak to fix things. They are starting to get better...
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Relationship
The way CenTrak came about was that they bought up smaller vendors and combined them into one....
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Operations
The main application that I work on daily is the mom-and-baby system. When our organization first...
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Operations
CenTrak’s training is not very good. As an application owner, I want to know more administrative...
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Loyalty
CenTrak RTLS is part of our long-term plans; we are deploying it at new hospitals. Additionally,...
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Operations
CenTrak has training, but we have never received it. We have learned everything we know by watching,...
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Loyalty
We wouldn’t recommend CenTrak. We use the system because we have to. When other companies ask, we...
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Operations, Product
We shouldn’t have to think of everything when CenTrak is implementing their own product. During an...
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Relationship
CenTrak’s support team is responsive but not proactive. The only person at the executive level we...
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Product
We did a pilot with CenTrak’s staff tracking piece, but it didn't go so well. Sometimes we have some...
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Product
We have requested some enhancements from CenTrak, so the solution is not perfect. However, it...
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Product
CenTrak RTLS is a passive system. All staff members have to do is wear a badge. The system is very...
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Operations, Product
CenTrak tells new customers that all they need to do is put their badge on, but that is not true....
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Product
CenTrak hasn't changed the system's technology since we bought the system years ago. It is the same...
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Relationship
I met a CenTrak executive on a big call once, but I have not heard or seen from that person again.
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Product
I cannot tell whether the system is actually working correctly. When system administrators log in,...
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Relationship, Product
We have had issues with another CenTrak system, and CenTrak hasn't been able to fix those issues.
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Value
Our account representative asks technical questions but is not a technical person, so our issues...
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Value
Once someone gets the product working, it does work. It just takes effort. We have made it work. It...
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Loyalty, Product
The product quality has actually gotten a lot better in the last couple of years. CenTrak has new...
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Value
Our satisfaction depends on the use case. The temperature monitoring, for example, is better than...
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Relationship, Product
We are the end users using CenTrak’s hardware, and we have to go configure it. We are limited to one...
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Relationship, Operations
We mostly handle support for the product ourselves. Sometimes we do have to call and talk to...
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Relationship
Our customer service manager is fantastic. They are the only person who can get stuff done for us...
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Value
There are some projects that CenTrak has agreed to come in and do at no cost. They just want us to...
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Loyalty
CenTrak is coming out with some things that we wanted but that they didn't have in their product...
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Loyalty
We are working to see what CenTrak RTLS can integrate with. If we get an integration with our EMR,...
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Product
CenTrak uses double-sided tape and other things to hold tags on equipment. My team is going nuts,...
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Value
I would first tell somebody looking into CenTrak RTLS that they should budget more than they think....
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Relationship
In terms of solving the problems, I have an excellent relationship with CenTrak. I have a direct...
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Relationship
CenTrak is not proactive at all. They can’t really monitor our platform because it isn't a cloud...
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Culture, Value
If CenTrak could get on the RFID side of things, they could offer a full suite of options. High-end...
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Culture, Value
CenTrak originally said they had some things in the works, but those things are still in the works....
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Relationship
CenTrak doesn't work well with others. In the clinical space, they work extremely well, but they...
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Operations
I have no complaints about CenTrak's training. However, their product is not as perfect as they...
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Relationship
When it comes to support, CenTrak has a support portal. About 90–95% of the time, the support team...
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Culture, Value
A lot of the promises that CenTrak couldn't keep were things that their software salespeople were...
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Operations
From what I understand, CenTrak is trying to improve on stuff with their training. One problem that...
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Product
Our biggest issue overall with CenTrak RTLS is maintaining the batteries on the tags. We get battery...
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Value
CenTrak has a pretty good product. The tag for any device in our database can be removed if the tag...
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Operations
When we were integrating CenTrak RTLS, CenTrak went out of their way to help us. They brought people...
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Value
CenTrak is constantly evolving. While we could probably use more of what they offer, we just don't...
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Product
I currently use what we have in CenTrak RTLS. The system does fine for what we need, and that is as...
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Relationship, Operations
We did have some trouble with upgrades, and things got a little sticky. It wasn't necessarily...
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Product, Value
If CenTrak RTLS is maintained properly by both CenTrak and the user, it is very efficient.
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Operations
CenTrak’s initial training was good. We really do most of our own ongoing training.
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Relationship, Product
There have definitely been a lot of changes in CenTrak as a company, and we don’t have the stability...
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Value
CenTrak does charge us for every little thing. Every time we talk through expansion opportunities...
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Loyalty, Product
CenTrak could improve the functionality of CenTrak RTLS by aligning what they have on their road map...
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Value
CenTrak RTLS is expensive. It provides the value that we anticipated. However, expansion of the...
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Loyalty
I would recommend CenTrak RTLS, given I went through an RFP for other products. One of the things...
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Loyalty, Operations
We were very happy with CenTrak’s initial implementation design, and the implementation was pretty...
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Operations
There was initial training from CenTrak, and we had internal people who were trained as part of the...
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Relationship
To some degree, we have regularly scheduled meetings with the vendor. Admittedly, I don't think that...
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Relationship
We have always worked directly through our point of contact at CenTrak, and that person always...
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Value
The outcome with CenTrak RTLS is that we are able to track anything that we have in our assets....
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Product, Value
CenTrak RTLS is absolutely beneficial. Tracking my high-volume equipment has been amazing. We grew...
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Loyalty, Relationship
Anytime that we come to the table with CenTrak to negotiate and leverage our product stability and...
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Operations
If that were up to me, I would not buy CenTrak RTLS again because of the installation process. The...
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Value
We are getting charged more than we think is fair for CenTrak’s devices. Holistically, I believe...
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Relationship, Operations
CenTrak has had really high turnover for the people who do the implementations, and that makes it...
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Product
We like the way CenTrak’s equipment is set up. It does a good job, especially in the OR and the...
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Culture, Loyalty
I can't even think about how many years CenTrak has been telling me we will be able to have metrics...
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Value
CenTrak says that they are trying to improve on a lot of things, and they have shown improvement....
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Relationship
With the support, we just fill out a generic form on the web, and then somebody replies to us....
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Loyalty, Value
We are looking to do a lot more than just asset tracking, but we don't have a lot of faith in the...
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Relationship
We have someone at CenTrak who we have had a long relationship with, and whenever we have a problem,...
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Relationship
When we asked CenTrak for things, like giving us a list of steps for the upgrade progress, they have...
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Operations
I did a refresher training on something, and that was pretty good. However, CenTrak could be more...
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Loyalty, Product
I want a block-delete ability in the application. At the admin level, I believe there is still no...
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Product
The product works as long as we can keep it up, running, and well maintained. CenTrak has made...
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Relationship
CenTrak makes promises, and then it takes a lot of follow-up on our end to make sure that we keep...
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Operations
CenTrak sells their project by going in to an organization and telling the organization to put a...
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Culture, Relationship, Value
I would give CenTrak a perfect score for their support. We have regular virtual meetings with...
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Culture, Value
CenTrak will try to nickel-and-dime us to death. That is one of the complaints we have had with...
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Relationship
We would buy CenTrak RTLS again. I won't give CenTrak a perfect score, but they are pretty good....
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Operations
The problem with CenTrak's training is that we are a high-performing, high-volume user within the...
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Operations
One implementation we did with CenTrak was a disaster in terms of project management. There was no...
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Relationship
CenTrak has showcased stuff, but it always takes a while for them to actually release something, and...
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Relationship
Getting support from CenTrak is an issue. They have lots of turnover, so there is always new...
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Loyalty
CenTrak RTLS is infrastructure heavy, and it can take a while for things to load. Also, there are...
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Loyalty
CenTrak RTLS has a fair value. However, I don't believe CenTrak RTLS is part of our long-term plans....
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Relationship
We have a hard time getting ahold of CenTrak’s support. Basically, the best way is through email. If...
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Relationship, Operations
Up front, we got really good support from CenTrak. We had a really good rollout of CenTrak RTLS. In...
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Product
It would be really helpful to have texting functionality in CenTrak RTLS. I would like to have...
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Relationship
We do have issues with CenTrak's support services here and there, but I think that CenTrak does put...
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Loyalty, Value
If it were my decision, I would buy CenTrak RTLS again. If a friend were considering using the same...
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Product
So far, we have had some good upgrades for CenTrak RTLS, and the solution has met our expectations....
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Relationship, Operations
CenTrak doesn't really provide training. My team is well versed, and they understand CenTrak RTLS....
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Product
CenTrak RTLS is user friendly, so I have not seen any concerns or complaints from our end users. We...
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Relationship
I have been very pleased since we started doing business with CenTrak. The only thing that needs...
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Operations
I'm a read-the-manual kind of person, so I'm good, but for some folks, it is not easy to learn the...
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Product
The nice part about the CenTrak RTLS infrastructure and the APIs is Epic can integrate with the...
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Loyalty, Product
CenTrak is working down a path on Omni, and right now, it is kind of a salad bar that we have to...
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Culture, Loyalty, Relationship
Originally, CenTrak sold hardware. They had an API, and other people wrote the front end for people...
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Loyalty, Product
CenTrak is working on getting Bluetooth Low Energy working. I would never put that in an...
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Product
The duress solution that we have deployed is extraordinarily helpful, especially in the current...
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Relationship
CenTrak has kept their promises with things in the development pipeline and what they are working on...
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Operations, Product
CenTrak RTLS is pretty much the same as when we bought it. The solution doesn't have very many...
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Product
CenTrak RTLS does have some battery warning systems and things like that. They have some newer stuff...
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Relationship
We do have some involvement with the CenTrak people. The support has been okay. CenTrak’s phone...
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Relationship, Value
We can get tech support and telephone stuff free of charge, but if we ask CenTrak for anything that...
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Value
CenTrak charges for everything. I don't think there have been any charges for support tickets, but...
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Operations
A lot of the training tends to be manual. I had to work with CenTrak for a while to get documents...
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Relationship
The initial support people are pretty good, but sometimes it takes a while to get to the advanced...
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Value
We are just getting into the metrics around the value of the application. There is value in the...
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Loyalty, Relationship, Product
Working with CenTrak has always been a work in progress. They are writing code to address our scale...
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Operations
When we did the conversion from our old vendor's system to CenTrak RTLS, CenTrak had a consulting...
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Product
Most of my CenTrak RTLS users are old-time users, so the conversion to the new software wasn't hard...
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Product
In CenTrak RTLS, we would like the ability to do custom reports, like reports that would show...
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Relationship
CenTrak did some reorganization, and they have been actively making CenTrak RTLS better, but a lot...
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Operations
The CenTrak RTLS hardware implementation was where most of my challenges were. CenTrak could not get...
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Product, Value
I would buy CenTrak RTLS again now. I wouldn't have before. We went live with a bad module. The...
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Relationship
CenTrak's staff duress product technically works; we just have a lot of issues that are accidentally...
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Product
We have gone live enterprise-wide with our asset tracking and infant security capabilities with...
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Value
CenTrak avoids charging for every little thing. We are paying for hardware. So if we tag more stuff,...
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Product
We asked for a couple of variations on reports. We would like to be able to pull them a little...
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Operations, Product
Our upgrade did see a lot of glitches. I think we had skipped a couple of upgrades. We had so many...
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Relationship, Product
The ease of use is really good. Our supervisors and managers can use the product with very little...
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