CenTrak RTLS (Hardware & Software) Commentary

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CenTrak could solidify better communication with my department. We are the end users, and they deal...

The biggest roadblock we've seen with CenTrak RTLS has been the mapping of the devices to the exact...

When we keep CenTrak RTLS up and running efficiently, we definitely maximize finding our assets. The...

Our organization has grown a lot. The two main concerns I had, and still have even now, are the...

In discussions with CenTrak, we initially had everything outlined, but when we had a deeper-dive...

As far as I understand, we have not had any substantial outages, instances of downtime, or issues...

Maybe I’ve been out of the loop, but I don't think CenTrak is maintaining a quarterly partnership...

CenTrak has been very good with our team and our internal training. Due to internal changes, the...

There were some complaints about CenTrak because there were differences of opinion on some specific...

CenTrak went through a very rigorous RFP process for intake in our organization. The decision came...

Right now, we are at a standstill with expanding the nurse call system because we want to roll out...

Recently, things with CenTrak haven't been great. We've reached the amount that CenTrak can handle...

Nurses or other caregivers want to walk into the room and see a little pop-up on the TV; that has...

If CenTrak RTLS is as accurate as our other system, we'll be replacing our other system with CenTrak...

I think our institution is just so big that we bring scalability issues into the mix with CenTrak....

CenTrak has done training for users, they've done several educational videos, and they've done...

CenTrak has gone through significant changes this last year, with key personnel either leaving or...

CenTrak pretty much charges for about everything. So, we know it is coming.

I would definitely buy CenTrak RTLS again because I know there's new technology on the horizon that...

CenTrak has some work to do. I know they're working toward their ConnectRT platform. They're trying...

I know CenTrak is constantly developing and innovating. They should continue doing what they are...

From a project perspective, I do not know whether CenTrak is just short staffed, but we have had a...

Our concerns with the solution are really the support side. When we have an issue and we need...

I think sometimes there’s some confusion in what we want and what CenTrak provides. When the...

CenTrak is generally a pretty good vendor to work with. The biggest issue they have is that they are...

There have been some changes to the structure of CenTrak, and there is still a lot of confusion...

CenTrak needs to invest more effort in their support side. They need to take the very talented...

CenTrak is fairly good to work with on projects, like new implementations, and their project...

CenTrak has the best combination of hardware and software. Their RTLS infrastructure is by far the...

CenTrak RTLS is very expensive to implement correctly, and we have run into a lot of issues with the...

The initial training from CenTrak was decent, but it has gone way downhill. It was very good when we...

We use CenTrak RTLS for monitoring room temperatures and things like that, but our fridges are all...

CenTrak is pretty easy to navigate in terms of documentation and guidelines.

CenTrak has two major generations of platforms. One is Pegasus, and one is Orion. They tend to...

CenTrak has a vision. They are on a journey, and we are all waiting to see how well they do. They...

We have had some issues with the CenTrak RTLS hardware. There are things that can be fixed and...

Convergint is the third-party vendor that works with CenTrak as the technical piece, and Convergint...

The relationship between CenTrak and their partner Convergint sometimes is not very clear. The...

The system is more focused on security for babies or people who won't run away. A patient who is...

The documentation in CenTrak RTLS hasn't been up to par. Once we closed and the project was done, we...

We evaluated a number of vendors, and CenTrak was the winner in our book. The clinical staff liked...

There really isn’t any training required to use the system. Once someone sees it running, they can...

The cost for CenTrak RTLS is relatively high, but it is based on our features. The clinical staff...

The only thing we go to CenTrak for help with is to see whether our secure tags are in a warranty,...

With CenTrak RTLS, temperature monitoring alone has been a big improvement. Previously, different...

The initial implementation of CenTrak RTLS was impressive. CenTrak had to come in and essentially...

CenTrak proactively tracks our assets' ages. They flag when tags are getting older and need to be...

We have expanded into staff duress technology with CenTrak RTLS, and have heard nothing but positive...

I have never had a partner like CenTrak. It is refreshing to work with someone who truly takes...

Overall, CenTrak’s support team has been great. We did have a server issue once, but they owned the...

Sometimes there are costs to consider with CenTrak RTLS. Certain monitor and tag batteries have to...

We have mostly had to learn CenTrak RTLS on our own. When the contract price went up, we decided to...

CenTrak is fairly supportive. We have a dedicated contact who has been very helpful. Anytime I call...

CenTrak RTLS has a function that shows when equipment is in use, but we can’t always tell if the...

I think that CenTrak RTLS is a reasonable investment, as long as it is priced appropriately and...

When CenTrak RTLS goes down, everyone goes crazy, so it is clearly part of our long-term plans. We...

CenTrak’s technology was the first RTLS I had seen in the market, and it was impressive. Seeing how...

CenTrak definitely overcharges us sometimes, and we have to get on a call and negotiate.

Our CenTrak RTLS implementation was very unique and occurred during a period of significant...

CenTrak has not been very transparent with us about their road map, though that may be partly on my...

CenTrak started as a hardware company rather than a software company, and that shows up in how the...

CenTrak’s support team requires a lot of back-and-forth due to the complexity of CenTrak RTLS. It is...

CenTrak holds annual conferences, shares their road map and plans, and has been consistent in...

CenTrak RTLS is expensive. The battery-based solution is costly, and the battery-free option that...

We are in a good place today, but it took a lot of work to get there. We initially went through...

We are moving away from another vendor's system and going with CenTrak's system because working...

I want CenTrak to give me access to the software they use so that I can see what they see and...

CenTrak's hardware hasn't always performed as needed. We have identified gaps and issues. Certain...

CenTrak does give our organization some slack on pricing on the CenTrak side, but the Convergint...

A lot of the time, I have to keep pushing CenTrak to fix things. They are starting to get better...

The way CenTrak came about was that they bought up smaller vendors and combined them into one....

The main application that I work on daily is the mom-and-baby system. When our organization first...

CenTrak’s training is not very good. As an application owner, I want to know more administrative...

CenTrak RTLS is part of our long-term plans; we are deploying it at new hospitals. Additionally,...

CenTrak has training, but we have never received it. We have learned everything we know by watching,...

We wouldn’t recommend CenTrak. We use the system because we have to. When other companies ask, we...

We shouldn’t have to think of everything when CenTrak is implementing their own product. During an...

CenTrak’s support team is responsive but not proactive. The only person at the executive level we...

We did a pilot with CenTrak’s staff tracking piece, but it didn't go so well. Sometimes we have some...

We have requested some enhancements from CenTrak, so the solution is not perfect. However, it...

CenTrak RTLS is a passive system. All staff members have to do is wear a badge. The system is very...

CenTrak tells new customers that all they need to do is put their badge on, but that is not true....

CenTrak hasn't changed the system's technology since we bought the system years ago. It is the same...

I met a CenTrak executive on a big call once, but I have not heard or seen from that person again.

I cannot tell whether the system is actually working correctly. When system administrators log in,...

We have had issues with another CenTrak system, and CenTrak hasn't been able to fix those issues.

Our account representative asks technical questions but is not a technical person, so our issues...

Once someone gets the product working, it does work. It just takes effort. We have made it work. It...

The product quality has actually gotten a lot better in the last couple of years. CenTrak has new...

Our satisfaction depends on the use case. The temperature monitoring, for example, is better than...

We are the end users using CenTrak’s hardware, and we have to go configure it. We are limited to one...

We mostly handle support for the product ourselves. Sometimes we do have to call and talk to...

Our customer service manager is fantastic. They are the only person who can get stuff done for us...

There are some projects that CenTrak has agreed to come in and do at no cost. They just want us to...

CenTrak is coming out with some things that we wanted but that they didn't have in their product...

We are working to see what CenTrak RTLS can integrate with. If we get an integration with our EMR,...

CenTrak uses double-sided tape and other things to hold tags on equipment. My team is going nuts,...

I would first tell somebody looking into CenTrak RTLS that they should budget more than they think....

In terms of solving the problems, I have an excellent relationship with CenTrak. I have a direct...

CenTrak is not proactive at all. They can’t really monitor our platform because it isn't a cloud...

If CenTrak could get on the RFID side of things, they could offer a full suite of options. High-end...

CenTrak originally said they had some things in the works, but those things are still in the works....

CenTrak doesn't work well with others. In the clinical space, they work extremely well, but they...

I have no complaints about CenTrak's training. However, their product is not as perfect as they...

When it comes to support, CenTrak has a support portal. About 90–95% of the time, the support team...

A lot of the promises that CenTrak couldn't keep were things that their software salespeople were...

From what I understand, CenTrak is trying to improve on stuff with their training. One problem that...

Our biggest issue overall with CenTrak RTLS is maintaining the batteries on the tags. We get battery...

CenTrak has a pretty good product. The tag for any device in our database can be removed if the tag...

When we were integrating CenTrak RTLS, CenTrak went out of their way to help us. They brought people...

CenTrak is constantly evolving. While we could probably use more of what they offer, we just don't...

I currently use what we have in CenTrak RTLS. The system does fine for what we need, and that is as...

We did have some trouble with upgrades, and things got a little sticky. It wasn't necessarily...

If CenTrak RTLS is maintained properly by both CenTrak and the user, it is very efficient.

CenTrak’s initial training was good. We really do most of our own ongoing training.

There have definitely been a lot of changes in CenTrak as a company, and we don’t have the stability...