CenTrak RTLS (Hardware & Software)
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Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Manager

Future Outlook

CenTrak now makes software products, so some of their former partners are now in direct competition...

Jan 2023
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Manager

Functionality and Upgrades

The product works as advertised. We get very good location data. The RTLS infrastructure is...

Jan 2023
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Manager

Service and Support

CenTrak responds to our challenges and answers questions at all levels of our organization.

Jan 2023
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Manager

Functionality and Upgrades

We can get a tag with a built-in low-frequency exciter from CenTrak so that if we absolutely,...

Jan 2023
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Manager

Lessons Learned

The user interface could be a little more user friendly. In terms of equipment tracking, there are a...

Jan 2023
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Manager

Functionality and Upgrades

We recently added another use case to CenTrak RTLS, and there have been some bumps. We just have a...

Jan 2023
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Manager

Technology

CenTrak could improve their hardware. The resiliency of their tags isn’t the best. We are working on...

Jan 2023
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Manager

Future Outlook

We have had to put in effort to get CenTrak RTLS to where it needs to go, but it is getting there....

Jan 2023
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Manager

Service and Support

I have had good luck with CenTrak’s responsiveness in providing me with a direct contact or resource...

Jan 2023
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Director

Relationship

We signed up for a service called CenTrak Engage that is meant to keep us informed on the things we...

Jan 2023
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Director

Service and Support

There is a lot of training for CenTrak RTLS. We need to be certified to do a lot of things. We are...

Jan 2023
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Director

Functionality and Upgrades

The system is easy to use. The notifications for staff duress work well, so I don't have too much of...

Jan 2023
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Director

Functionality and Upgrades

CenTrak does not keep all their promises. I question how a lot of things are operationalized. We are...

Jan 2023
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Director

Implementation and Training

There are a lot of people that are needed in order to go live with CenTrak RTLS, and we just don't...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

I would almost like to slow down the process for verifying someone has washed their hands because a...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Because of our setup, we have had some issues for a while, and there has been a lot of trouble with...

Jan 2023
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Analyst/Coordinator

Future Outlook

We had some issues with our previous CenTrak representative not being responsive to emails and...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is very effective at telling when someone has entered a room and hasn't, provided that...

Jan 2023
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Director

Relationship

We had an event here and put CenTrak on notice about that event, and they immediately jumped on it....

Jan 2023
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Director

Interfacing and Integration

The CenTrak platform communicates well with other systems.

Jan 2023
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Director

Relationship

We lost our main contact with CenTrak, and there has been a falloff in terms of who our go-to person...

Jan 2023
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Director

Functionality and Upgrades

The CenTrak system has held up as new people have come on, and we have been able to train them...

Jan 2023
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Director

Lessons Learned

I would tell a peer to make sure that they know of any additional costs outside of the CenTrak contract....

Jan 2023
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Manager

Service and Support

The biggest issue for me has been CenTrak’s support. The vendor has not been prepared for our scale;...

Jan 2023
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Manager

Functionality and Upgrades

CenTrak has still had some things to approve. The vendor recently acquired a software component from...

Jan 2023
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Manager

Interfacing and Integration

We are just now getting into the product's integration components as the modules are coming online....

Jan 2023
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VP/Other Executive

Other Observations & Comments

There were a few leadership changes with the vendor when we had some project plans, and CenTrak...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

CenTrak did really well with a lot of the upgrades. We missed a timeline because of some supply...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

When we originally contracted with CenTrak, there was a pretty big miscommunication over battery...

Dec 2022
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VP/Other Executive

Technology

CenTrak’s software and hardware operate efficiently but we still must have a backbone for...

Dec 2022
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VP/Other Executive

Relationship

The vendor is much better at bringing new technology now than they were in the past. We could do a...

Dec 2022
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Analyst/Coordinator

Relationship

I would like to explore other products and find out what else is out there, but I don't think there...

Dec 2022
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Manager

Functionality and Upgrades

There are some battery maintenance issues that we have with the CenTrak system. From time to time,...

Dec 2022
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Manager

Service and Support

CenTrak has had a lot of turnover within their support department, so their support department isn't...

Dec 2022
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Manager

Functionality and Upgrades

The CenTrak product has a number of different software pieces to it. The things that our nurses use...

Dec 2022
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Manager

Service and Support

With CenTrak, if we have a problem, we start escalating, and the people who own the solutions will...

Dec 2022
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Manager

Lessons Learned

I would tell a friend that they should be very aware of making sure that all of the stakeholders are...

Dec 2022
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Manager

Technology

The tags seem to be working okay. The product has a feature that tells us the last time it saw a...

Dec 2022
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Manager

Service and Support

CenTrak’s ordering process is a little more difficult and involved than before. There are more...

Dec 2022
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Manager

Future Outlook

CenTrak is in our long-term plans; in fact, we have expanded our use of the vendor's product.

Dec 2022
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Manager

Other Observations & Comments

CenTrak is having supply chain issues right now, so we are waiting on the deliveries of some items....

Dec 2022
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Manager

Functionality and Upgrades

One functionality I would like to see in the product is text messages to cell phones. We can set up...

Dec 2022
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Manager

Service and Support

I don't know whether we get a lot of promises from the vendor. It took the vendor a little while...

Dec 2022
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Manager

Service and Support

The vendor makes promises, but they don't keep them. They are very slow to respond to any type of...

Dec 2022
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Manager

Functionality and Upgrades

The upgrades from CenTrak haven't been terrible. CenTrak is better than some vendors, and the...

Dec 2022
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Manager

Implementation and Training

We had initial training from the vendor. They called it engineer training where they had a very...

Dec 2022
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Manager

Implementation and Training

Documentation is key for us since we do a lot of our own repairs, but the vendor is very hesitant to...

Dec 2022
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Manager

Functionality and Upgrades

The software is not user friendly. The reporting isn't great.

Dec 2022
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Manager

Service and Support

The vendor’s support is pretty much nonexistent. We don't interact directly with the vendor's...

Dec 2022
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Manager

Service and Support

I liked it better when we could go directly to Cetani for technical issues. CenTrak makes the...

Dec 2022
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Manager

Functionality and Upgrades

The functionalities of the product are great. We like the application itself, the dashboard, the way...

Dec 2022
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Manager

Service and Support

A lot of our issues stemmed from software revisions that the vendor did. We have asked the vendor...

Dec 2022
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Manager

Technology

When we get new battery-operated items from the vendor, the batteries don't last more than a couple...

Dec 2022
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Manager

Service and Support

I would purchase the vendor’s hardware again, but knowing their support system, they would be low on...

Dec 2022
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Manager

Technology

We use the temperature side of the application a lot. We use wireless temperature sensors for...

Dec 2022
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Manager

Functionality and Upgrades

Our organization is very satisfied with the product. We have been expanding our use of both the...

Dec 2022
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Analyst/Coordinator

Service and Support

Our relationship has changed with CenTrak because they are no longer providing support to us. We...

Dec 2022
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Analyst/Coordinator

Technology

There are some major complaints about the CenTrak batteries. It seems like all I am ever doing is...

Dec 2022
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Analyst/Coordinator

Lessons Learned

We have such a huge investment in infrastructure that I do not see us changing any existing software...

Dec 2022
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Manager

Functionality and Upgrades

There have been some functionality issues where things have not worked exactly the way CenTrak said...

Nov 2022
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Manager

Implementation and Training

CenTrak’s people are very good about helping and working with us during implementations, but their...

Nov 2022
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Manager

Implementation and Training

Sometimes we have to go ask CenTrak for training, but we can get people to help us and train us if...

Nov 2022
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Manager

Functionality and Upgrades

The staff and patient tags are easy enough to put on in CenTrak RTLS. The product works, but users...

Nov 2022
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Manager

Functionality and Upgrades

CenTrak’s API can be a little difficult to work with. The data feed is limited, and that can...

Nov 2022
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Manager

Technology

The build quality of CenTrak’s products is pretty sturdy. The vendor is in some pretty nasty...

Nov 2022
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Manager

Other Observations & Comments

CenTrak has made some changes that we have requested, and the things they have coming down the...

Nov 2022
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Manager

Relationship

Our CenTrak salesperson is great, and the vendor's support people are quite good. They get back to...

Nov 2022
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Manager

Functionality and Upgrades

We have been able to use CenTrak’s environmental monitoring system for some purposes other than just...

Nov 2022
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Manager

Technology

I would tell other providers that in terms of what is available right now, CenTrak RTLS is easily...

Nov 2022
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Director

Functionality and Upgrades

I have a lot of problems with our CenTrak doors. They don't function or work the way that they...

Nov 2022
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Director

ROI / Cost

When we did an expansion and added more doors to our organization, CenTrak needed to come out and...

Nov 2022
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Director

Sales and Contracting

I have never gotten a phone call from CenTrak about any offerings that could help our service.

Nov 2022
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Director

Service and Support

When it comes to issues concerning how CenTrak’s product works with certain doors, it is very easy...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

When it comes to integration, we receive good support from the vendor. Things are going the way that...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor offers new technology, and they share information with us when new things come up.

Nov 2022
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Analyst/Coordinator

Service and Support

I have only contacted the vendor's phone support people a few times, and I haven't had any issues...

Nov 2022
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Analyst/Coordinator

Relationship

I interact with the vendor's executives from time to time, so I would say that the vendor's...

Nov 2022
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Analyst/Coordinator

Lessons Learned

The product helps us in multiple ways. It helps us with our patient care, compliance, and day-to-day...

Nov 2022
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Manager

Functionality and Upgrades

There has been a lack of recent upgrades from the vendor. My maps need to be updated, and right now,...

Nov 2022
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Manager

Relationship

There has been a lack of communication from the vendor as to who to contact. I don't know who my...

Nov 2022
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Manager

Functionality and Upgrades

I like the product because I can find anything I need to find, as long as it has a tracker on it....

Nov 2022
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Manager

Functionality and Upgrades

The product tracks well. It gives us the flexibility to set up user groups the way we want to, and...

Oct 2022
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Manager

Relationship

We recently got a representative that is focused on our needs. Previously, our contact from CenTrak...

Oct 2022
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Nurse

Implementation and Training

We have done multiple installations with CenTrak, and our most recent installation took a really...

Sep 2022
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Nurse

Implementation and Training

Our implementation had a few bumps, but overall, it went pretty well. CenTrak works with other...

Sep 2022
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Nurse

Service and Support

We initially bought a large number of tags, and then we realized that some of the tags didn’t work...

Sep 2022
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Nurse

Technology

I haven’t seen anything new from CenTrak. I met with someone a while ago and explained what my dream...

Sep 2022
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Nurse

Relationship

I don’t really hear from CenTrak. We used to have a contact, and that person at least knew what we...

Sep 2022
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Nurse

Functionality and Upgrades

With CenTrak RTLS, we can directly identify where a patient is in real time. The system has improved...

Sep 2022
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Nurse

Functionality and Upgrades

CenTrak RTLS is solid. It has a good foundation and works as designed. There are no surprises, and I...

Sep 2022
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Manager

Sales and Contracting

CenTrak sells the system as clinical grade but did not mention that only a single cleaner is...

Sep 2022
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Manager

ROI / Cost

The maintenance program estimated during the sales cycle was woefully underestimated. We were...

Sep 2022
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Manager

Functionality and Upgrades

When the system is fully ramped up, it is great and very reliable. We don’t have as large of an...

Sep 2022
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Manager

Functionality and Upgrades

The system is solid and drives efficiencies when it is working at peak performance. It has allowed...

Sep 2022
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Manager

Lessons Learned

We would definitely purchase the system again, but there are things we wish we would have known...

Sep 2022
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Director

ROI / Cost

CenTrak doesn’t avoid charging us for every little thing. CenTrak charges a license fee for every...

Sep 2022
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Director

Lessons Learned

The number-one thing I would tell anyone considering CenTrak is to read the vendor's contract. Then...

Sep 2022
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Director

Other Observations & Comments

CenTrak hasn’t reached out to me to make me aware of any new technology. I know that the past couple...

Sep 2022
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Director

ROI / Cost

At this point, CenTrak's product is absolutely part of our long-term plans. I would definitely...

Sep 2022
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Director

Lessons Learned

I would like to say that CenTrak was perfectly reliable from the very start, but they were not. We...

Sep 2022
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Director

Relationship

CenTrak was utilizing Infinite Leap for the product's middleware, but Infinite Leap dropped out...

Sep 2022
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Director

Functionality and Upgrades

We utilize CenTrak very effectively, and the effectiveness all boils down to granularity. We did not...

Sep 2022
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Director

Relationship

CenTrak has tried to keep their promises, but they have not been able to do that. We had an issue,...

Sep 2022
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Director

Technology

CenTrak has old technology that I would like to move away from. CenTrak is not developing any new...

Sep 2022
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Director

ROI / Cost

We always have to get our account manager involved in our issues to get things moving. Once we do...

Sep 2022
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Director

Functionality and Upgrades

We have been able to enhance our staff duress system in nonclinical areas by using CenTrak’s...

Sep 2022
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Director

Future Outlook

Something happened to CenTrak recently. They are not the same organization as they were before....

Sep 2022
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Manager

Functionality and Upgrades

Some people seem to do better with CenTrak's system than others. Part of the problem is that some...

Jun 2022
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Manager

Service and Support

I don't really feel like CenTrak is proactive when it comes to the solution's technology side. That...

Jun 2022
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Manager

Service and Support

When it comes to talking to the vendor on the phone, we have a technical advisor who has been...

Jun 2022
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Manager

Service and Support

Our account manager can't see the work orders or tickets that we put in. That means that it is up to...

Jun 2022
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Manager

Functionality and Upgrades

CenTrak's system is a great product for automated hand-hygiene monitoring. It is phenomenal. The...

Jun 2022
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Manager

Technology

CenTrak's system can be a little difficult to maintain. It takes quite a bit of time to keep the...

Jun 2022
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Manager

Relationship

We work with another vendor's system that CenTrak's system can piggyback off of. Our issue is that...

Jun 2022
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Manager

Sales and Contracting

CenTrak has a tiered maintenance agreement structure. We get access to a technical advisor for free,...

Jun 2022
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Manager

Implementation and Training

We aren't getting any ongoing training from the vendor. CenTrak gets their customers up and running,...

Jun 2022
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Manager

ROI / Cost

I have recommended CenTrak's system to others because it is a good product for monitoring hygiene....

Jun 2022
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Manager

ROI / Cost

There are other products on the market that we have been told are less expensive than CenTrak's...

Jun 2022
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Manager

Service and Support

Cetani is still in the process of merging with CenTrak. I can already notice a decline in customer...

Mar 2022
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Manager

Functionality and Upgrades

The software has always performed really well for asset tracking. It sends updates. The system works...

Mar 2022
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Manager

Relationship

I have a good relationship with CenTrak, even though I am not really happy. I know they try to help....

Mar 2022
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Manager

ROI / Cost

The vendor doesn't nickel-and-dime me. They are very fair. Maybe they are too fair.

Mar 2022
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Manager

Implementation and Training

The most up-to-date version had an issue. So we backed down to the previous version. The vendor...

Mar 2022
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Manager

Technology

CenTrak's hardware generally works pretty well. The system has been around for a while, so they have...

Mar 2022
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Manager

Technology

We have a major problem with the Wi-FI that CenTrak RTLS runs on. There is a different frequency. It...

Mar 2022
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Manager

Service and Support

The vendor tries to keep their promises but is usually not successful. In terms of working through...

Mar 2022
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Director

Lessons Learned

The experience with the product overall is good. The vendor has been responsive and generally...

Mar 2022
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Director

Functionality and Upgrades

Overall, CenTrak RTLS works well. We use its hardware for various use cases that include asset...

Mar 2022
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Director

Functionality and Upgrades

We have problems with certain parts of CenTrak RTLS' temperature monitoring. There is one particular...

Mar 2022
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Director

Service and Support

CenTrak has a very good return-materials authorization policy. If our hardware stops functioning,...

Mar 2022
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Director

Future Outlook

CenTrak's productivity has gone down. Hopefully, our satisfaction with the vendor will be better in...

Mar 2022
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Director

Future Outlook

The RTLS market has changed a lot in the last couple of years as Bluetooth has become more reliable....

Mar 2022
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Manager

Technology

CenTrak's hardware works pretty well. It would be nice if the entire solution could be plugged...

Mar 2022
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Director

Relationship

We have seen a change in CenTrak's corporation as a whole. They used to be a small company that bent...

Mar 2022
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Director

Service and Support

Getting our issues resolved with Cerner is difficult. The executives are involved in the...

Mar 2022
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Director

Relationship

CenTrak's support is working very well for us. We also have a weekly call with CenTrak's executive...

Mar 2022
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Manager

Sales and Contracting

CenTrak does not keep their promises regarding the hardware. The battery life on a lot of these...

Mar 2022
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Manager

ROI / Cost

When we get a quote from CenTrak for something like temperature tags, the vendor lists separate...

Mar 2022
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Manager

Future Outlook

The CenTrak RTLS hardware meets our needs. I am extremely satisfied with the outcomes we have...

Mar 2022
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Manager

Service and Support

We can reach out to anybody in the CenTrak organization and get a response, no matter who we work with....

Mar 2022
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Manager

Functionality and Upgrades

CenTrak’s software is very straightforward. It is easy to navigate. I wish some of the reporting...

Mar 2022
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Manager

Implementation and Training

When CenTrak puts out new versions of the software, they don't have any support or training for new...

Mar 2022
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Manager

Functionality and Upgrades

When CenTrak implements new functionality, we often discover a bug or that the software doesn’t work...

Mar 2022
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Manager

Technology

CenTrak continually pushes the dial forward on technology, with a hiccup or two.

Mar 2022
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Manager

Service and Support

When we reach out to CenTrak with a problem, they are responsive in acknowledging the issue, but the...

Mar 2022
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Manager

Functionality and Upgrades

There is a lag in the reporting time. If somebody were leaving the facility with a piece of...

Feb 2022
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Manager

Technology

Some of the tags are fragile. We tried putting them on some pieces of equipment, and that works...

Feb 2022
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Manager

Functionality and Upgrades

Everything in the system pretty much works as expected. Our asset-tagging process is going along as...

Feb 2022
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Manager

Service and Support

The only way to communicate with CenTrak's support people is by email or through their website chat....

Feb 2022
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Manager

Lessons Learned

Whenever a refrigerator is out of range, CenTrak RTLS triggers an email to a certain user. However,...

Feb 2022
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Manager

Technology

The product’s battery has already had to be changed in the pressure-sensing probes. Getting the...

Feb 2022
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Manager

Functionality and Upgrades

The system has been meeting our expectations. We are able to find assets, as we would expect in our...

Feb 2022
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Manager

Service and Support

I have CenTrak’s engineers on my chat system now. I just send them notes on that chat software every...

Feb 2022
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Director

Relationship

We are very engaged with CenTrak's team. The vendor is very knowledgeable about their technology and...

Feb 2022
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Director

Functionality and Upgrades

Our team loves the solution's hardware. That hardware has worked out well for us, and its charges...

Feb 2022
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Director

Relationship

The Cetani team is very engaged with us, and we work well together. Cetani is very familiar with...

Feb 2022
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Director

ROI / Cost

The main outcome we see from using Cetani's system is that our leaders can find equipment and better...

Feb 2022
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