CenTrak RTLS (Hardware & Software) Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
When we asked CenTrak for things, like giving us a list of steps for the upgrade progress, they have...
Login or Create an Account to see details.
Operations
I did a refresher training on something, and that was pretty good. However, CenTrak could be more...
Login or Create an Account to see details.
Loyalty, Product
I want a block-delete ability in the application. At the admin level, I believe there is still no...
Login or Create an Account to see details.
Product
The product works as long as we can keep it up, running, and well maintained. CenTrak has made...
Login or Create an Account to see details.
Relationship
CenTrak makes promises, and then it takes a lot of follow-up on our end to make sure that we keep...
Login or Create an Account to see details.
Operations
CenTrak sells their project by going in to an organization and telling the organization to put a...
Login or Create an Account to see details.
Culture, Relationship, Value
I would give CenTrak a perfect score for their support. We have regular virtual meetings with...
Login or Create an Account to see details.
Culture, Value
CenTrak will try to nickel-and-dime us to death. That is one of the complaints we have had with...
Login or Create an Account to see details.
Relationship
We would buy CenTrak RTLS again. I won't give CenTrak a perfect score, but they are pretty good....
Login or Create an Account to see details.
Operations
The problem with CenTrak's training is that we are a high-performing, high-volume user within the...
Login or Create an Account to see details.
Operations
One implementation we did with CenTrak was a disaster in terms of project management. There was no...
Login or Create an Account to see details.
Relationship
CenTrak has showcased stuff, but it always takes a while for them to actually release something, and...
Login or Create an Account to see details.
Relationship
Getting support from CenTrak is an issue. They have lots of turnover, so there is always new...
Login or Create an Account to see details.
Loyalty
CenTrak RTLS is infrastructure heavy, and it can take a while for things to load. Also, there are...
Login or Create an Account to see details.
Loyalty
CenTrak RTLS has a fair value. However, I don't believe CenTrak RTLS is part of our long-term plans....
Login or Create an Account to see details.
Relationship
We have a hard time getting ahold of CenTrak’s support. Basically, the best way is through email. If...
Login or Create an Account to see details.
Relationship, Operations
Up front, we got really good support from CenTrak. We had a really good rollout of CenTrak RTLS. In...
Login or Create an Account to see details.
Product
It would be really helpful to have texting functionality in CenTrak RTLS. I would like to have...
Login or Create an Account to see details.
Relationship
We do have issues with CenTrak's support services here and there, but I think that CenTrak does put...
Login or Create an Account to see details.
Loyalty, Value
If it were my decision, I would buy CenTrak RTLS again. If a friend were considering using the same...
Login or Create an Account to see details.
Product
So far, we have had some good upgrades for CenTrak RTLS, and the solution has met our expectations....
Login or Create an Account to see details.
Relationship, Operations
CenTrak doesn't really provide training. My team is well versed, and they understand CenTrak RTLS....
Login or Create an Account to see details.
Product
CenTrak RTLS is user friendly, so I have not seen any concerns or complaints from our end users. We...
Login or Create an Account to see details.
Relationship
I have been very pleased since we started doing business with CenTrak. The only thing that needs...
Login or Create an Account to see details.
Operations
I'm a read-the-manual kind of person, so I'm good, but for some folks, it is not easy to learn the...
Login or Create an Account to see details.
Product
The nice part about the CenTrak RTLS infrastructure and the APIs is Epic can integrate with the...
Login or Create an Account to see details.
Loyalty, Product
CenTrak is working down a path on Omni, and right now, it is kind of a salad bar that we have to...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Originally, CenTrak sold hardware. They had an API, and other people wrote the front end for people...
Login or Create an Account to see details.
Loyalty, Product
CenTrak is working on getting Bluetooth Low Energy working. I would never put that in an...
Login or Create an Account to see details.
Product
The duress solution that we have deployed is extraordinarily helpful, especially in the current...
Login or Create an Account to see details.
Relationship
CenTrak has kept their promises with things in the development pipeline and what they are working on...
Login or Create an Account to see details.
Operations, Product
CenTrak RTLS is pretty much the same as when we bought it. The solution doesn't have very many...
Login or Create an Account to see details.
Product
CenTrak RTLS does have some battery warning systems and things like that. They have some newer stuff...
Login or Create an Account to see details.
Relationship
We do have some involvement with the CenTrak people. The support has been okay. CenTrak’s phone...
Login or Create an Account to see details.
Relationship, Value
We can get tech support and telephone stuff free of charge, but if we ask CenTrak for anything that...
Login or Create an Account to see details.
Value
CenTrak charges for everything. I don't think there have been any charges for support tickets, but...
Login or Create an Account to see details.
Operations
A lot of the training tends to be manual. I had to work with CenTrak for a while to get documents...
Login or Create an Account to see details.
Relationship
The initial support people are pretty good, but sometimes it takes a while to get to the advanced...
Login or Create an Account to see details.
Value
We are just getting into the metrics around the value of the application. There is value in the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Working with CenTrak has always been a work in progress. They are writing code to address our scale...
Login or Create an Account to see details.
Operations
When we did the conversion from our old vendor's system to CenTrak RTLS, CenTrak had a consulting...
Login or Create an Account to see details.
Product
Most of my CenTrak RTLS users are old-time users, so the conversion to the new software wasn't hard...
Login or Create an Account to see details.
Product
In CenTrak RTLS, we would like the ability to do custom reports, like reports that would show...
Login or Create an Account to see details.
Relationship
CenTrak did some reorganization, and they have been actively making CenTrak RTLS better, but a lot...
Login or Create an Account to see details.
Operations
The CenTrak RTLS hardware implementation was where most of my challenges were. CenTrak could not get...
Login or Create an Account to see details.
Product, Value
I would buy CenTrak RTLS again now. I wouldn't have before. We went live with a bad module. The...
Login or Create an Account to see details.
Relationship
CenTrak's staff duress product technically works; we just have a lot of issues that are accidentally...
Login or Create an Account to see details.
Product
We have gone live enterprise-wide with our asset tracking and infant security capabilities with...
Login or Create an Account to see details.
Value
CenTrak avoids charging for every little thing. We are paying for hardware. So if we tag more stuff,...
Login or Create an Account to see details.
Product
We asked for a couple of variations on reports. We would like to be able to pull them a little...
Login or Create an Account to see details.
Operations, Product
Our upgrade did see a lot of glitches. I think we had skipped a couple of upgrades. We had so many...
Login or Create an Account to see details.
Relationship, Product
The ease of use is really good. Our supervisors and managers can use the product with very little...
Login or Create an Account to see details.
Loyalty, Product
I have used this system in several facilities, and the Achilles heel is the batteries in the...
Login or Create an Account to see details.
Operations
My experience and overall satisfaction with CenTrak is pretty good. We haven't had that much...
Login or Create an Account to see details.
Product
I see some degradation in the system. That may be not the vendor’s fault, but it will negatively...
Login or Create an Account to see details.
Relationship
Once in a while, a CenTrack account executive will call and follow up with us to make sure...
Login or Create an Account to see details.
Relationship, Product
CenTrak has their own products, and they are constantly developing their tools to help end users....
Login or Create an Account to see details.
Loyalty, Value
Unfortunately, we are moving away from CenTrak RTLS. We paid a lot of money for the infrastructure,...
Login or Create an Account to see details.
Culture
We had some tags from CenTrak that we would deploy as needed, but when we got to some of the tags,...
Login or Create an Account to see details.
Relationship
I have not seen or heard from anybody from CenTrak in years. The last time I heard from someone was...
Login or Create an Account to see details.
Product
CenTrak hasn’t upgraded anything, and they haven’t called to offer us anything new. I never got new...
Login or Create an Account to see details.
Product
We are not happy with CenTrak’s location devices. The vendor has been having issues with those...
Login or Create an Account to see details.
Culture, Value
We have an older version of CenTrak RTLS. It is not what CenTrak sells now. After we purchased it,...
Login or Create an Account to see details.
Operations
We really don't do much training on CenTrak RTLS, but the system is kind of here and done. The...
Login or Create an Account to see details.
Product
The system is brought in via nurse call vendors, so the system is designed and implemented with that...
Login or Create an Account to see details.
Product
CenTrak's hardware is very solid, but the vendor stumbles when it comes to their software. We have...
Login or Create an Account to see details.
Relationship
Our CenTrak account executive has been amazing. They have been consistent, so they are our go-to...
Login or Create an Account to see details.
Loyalty, Operations
We did a full-fledged installation of CenTrak RTLS because we had a lot of challenges with our...
Login or Create an Account to see details.
Loyalty, Value
CenTrak RTLS is a very accurate and reliable solution. The vendor's infrastructure and hardware have...
Login or Create an Account to see details.
Relationship, Product
We have a lot of in-house experience with both RTLS and data visualization, so we brought a lot of...
Login or Create an Account to see details.
Relationship
We would like CenTrak's customer support people to be more responsive and to pay more attention to...
Login or Create an Account to see details.
Value
CenTrak's pricing model leads to nickel-and-diming, especially on the software side. We are paying a...
Login or Create an Account to see details.
Operations
The challenge with everything that we have done with the system is that the system's value comes...
Login or Create an Account to see details.
Relationship
CenTrak tries to keep their promises. They have undergone a lot of reorganization, and they have...
Login or Create an Account to see details.
Relationship
We bring issues, questions, and uncertainties to our CenTrak product team, and certain individuals...
Login or Create an Account to see details.
Loyalty, Value
We are expanding the system's footprint within our facility. It takes a period of time for us to...
Login or Create an Account to see details.
Loyalty, Product, Value
We implemented CenTrak RTLS with the understanding of what it could do from a workflow standpoint....
Login or Create an Account to see details.
Product
The system integrates well with some of the other platforms that our organization has, like our...
Login or Create an Account to see details.
Loyalty, Value
CenTrak RTLS is expensive. Solutions like it are always expensive to implement and maintain, but now...
Login or Create an Account to see details.
Culture, Operations
We had some initial growing pains with CenTrak not understanding the true breadth of RTLS as it...
Login or Create an Account to see details.
Operations, Product
So far, we have been very happy since we put CenTrak RTLS in and understood how to scale it to other...
Login or Create an Account to see details.
Product
I would like to see more in the staff duress portion in CenTrak RTLS. I would also like to see...
Login or Create an Account to see details.
Relationship
I would like CenTrak to be more proactive in letting us know what they are seeing in other locations...
Login or Create an Account to see details.
Relationship, Operations
We have been pretty happy with the quality and the services that CenTrak has provided. We have had...
Login or Create an Account to see details.
Value
I used to say I would absolutely not buy CenTrak RTLS again, but it has gotten a lot better. When...
Login or Create an Account to see details.
Product
The doors don't function as they should. We will have issues with the doors. Our door people say...
Login or Create an Account to see details.
​
Featured Report
Preferences