CenTrak RTLS (Hardware & Software) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Value
CenTrak does charge us for every little thing. Every time we talk through expansion opportunities...
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Loyalty, Product
CenTrak could improve the functionality of CenTrak RTLS by aligning what they have on their road map...
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Value
CenTrak RTLS is expensive. It provides the value that we anticipated. However, expansion of the...
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Loyalty
I would recommend CenTrak RTLS, given I went through an RFP for other products. One of the things...
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Loyalty, Operations
We were very happy with CenTrak’s initial implementation design, and the implementation was pretty...
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Operations
There was initial training from CenTrak, and we had internal people who were trained as part of the...
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Relationship
To some degree, we have regularly scheduled meetings with the vendor. Admittedly, I don't think that...
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Relationship
We have always worked directly through our point of contact at CenTrak, and that person always...
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Value
The outcome with CenTrak RTLS is that we are able to track anything that we have in our assets....
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Product, Value
CenTrak RTLS is absolutely beneficial. Tracking my high-volume equipment has been amazing. We grew...
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Loyalty, Relationship
Anytime that we come to the table with CenTrak to negotiate and leverage our product stability and...
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Operations
If that were up to me, I would not buy CenTrak RTLS again because of the installation process. The...
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Value
We are getting charged more than we think is fair for CenTrak’s devices. Holistically, I believe...
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Relationship, Operations
CenTrak has had really high turnover for the people who do the implementations, and that makes it...
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Product
We like the way CenTrak’s equipment is set up. It does a good job, especially in the OR and the...
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Culture, Loyalty
I can't even think about how many years CenTrak has been telling me we will be able to have metrics...
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Value
CenTrak says that they are trying to improve on a lot of things, and they have shown improvement....
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Relationship
With the support, we just fill out a generic form on the web, and then somebody replies to us....
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Loyalty, Value
We are looking to do a lot more than just asset tracking, but we don't have a lot of faith in the...
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Relationship
We have someone at CenTrak who we have had a long relationship with, and whenever we have a problem,...
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Relationship
When we asked CenTrak for things, like giving us a list of steps for the upgrade progress, they have...
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Operations
I did a refresher training on something, and that was pretty good. However, CenTrak could be more...
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Loyalty, Product
I want a block-delete ability in the application. At the admin level, I believe there is still no...
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Product
The product works as long as we can keep it up, running, and well maintained. CenTrak has made...
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Relationship
CenTrak makes promises, and then it takes a lot of follow-up on our end to make sure that we keep...
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Operations
CenTrak sells their project by going in to an organization and telling the organization to put a...
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Culture, Relationship, Value
I would give CenTrak a perfect score for their support. We have regular virtual meetings with...
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Culture, Value
CenTrak will try to nickel-and-dime us to death. That is one of the complaints we have had with...
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Relationship
We would buy CenTrak RTLS again. I won't give CenTrak a perfect score, but they are pretty good....
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Operations
The problem with CenTrak's training is that we are a high-performing, high-volume user within the...
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Operations
One implementation we did with CenTrak was a disaster in terms of project management. There was no...
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Relationship
CenTrak has showcased stuff, but it always takes a while for them to actually release something, and...
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Relationship
Getting support from CenTrak is an issue. They have lots of turnover, so there is always new...
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Loyalty
CenTrak RTLS is infrastructure heavy, and it can take a while for things to load. Also, there are...
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Loyalty
CenTrak RTLS has a fair value. However, I don't believe CenTrak RTLS is part of our long-term plans....
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Relationship
We have a hard time getting ahold of CenTrak’s support. Basically, the best way is through email. If...
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Relationship, Operations
Up front, we got really good support from CenTrak. We had a really good rollout of CenTrak RTLS. In...
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Product
It would be really helpful to have texting functionality in CenTrak RTLS. I would like to have...
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Relationship
We do have issues with CenTrak's support services here and there, but I think that CenTrak does put...
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Loyalty, Value
If it were my decision, I would buy CenTrak RTLS again. If a friend were considering using the same...
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Product
So far, we have had some good upgrades for CenTrak RTLS, and the solution has met our expectations....
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Relationship, Operations
CenTrak doesn't really provide training. My team is well versed, and they understand CenTrak RTLS....
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Product
CenTrak RTLS is user friendly, so I have not seen any concerns or complaints from our end users. We...
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Relationship
I have been very pleased since we started doing business with CenTrak. The only thing that needs...
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Operations
I'm a read-the-manual kind of person, so I'm good, but for some folks, it is not easy to learn the...
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Product
The nice part about the CenTrak RTLS infrastructure and the APIs is Epic can integrate with the...
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Loyalty, Product
CenTrak is working down a path on Omni, and right now, it is kind of a salad bar that we have to...
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Culture, Loyalty, Relationship
Originally, CenTrak sold hardware. They had an API, and other people wrote the front end for people...
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Loyalty, Product
CenTrak is working on getting Bluetooth Low Energy working. I would never put that in an...
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Product
The duress solution that we have deployed is extraordinarily helpful, especially in the current...
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Relationship
CenTrak has kept their promises with things in the development pipeline and what they are working on...
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Operations, Product
CenTrak RTLS is pretty much the same as when we bought it. The solution doesn't have very many...
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Product
CenTrak RTLS does have some battery warning systems and things like that. They have some newer stuff...
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Relationship
We do have some involvement with the CenTrak people. The support has been okay. CenTrak’s phone...
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Relationship, Value
We can get tech support and telephone stuff free of charge, but if we ask CenTrak for anything that...
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Value
CenTrak charges for everything. I don't think there have been any charges for support tickets, but...
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Operations
A lot of the training tends to be manual. I had to work with CenTrak for a while to get documents...
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Relationship
The initial support people are pretty good, but sometimes it takes a while to get to the advanced...
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Value
We are just getting into the metrics around the value of the application. There is value in the...
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Loyalty, Relationship, Product
Working with CenTrak has always been a work in progress. They are writing code to address our scale...
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Operations
When we did the conversion from our old vendor's system to CenTrak RTLS, CenTrak had a consulting...
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Product
Most of my CenTrak RTLS users are old-time users, so the conversion to the new software wasn't hard...
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Product
In CenTrak RTLS, we would like the ability to do custom reports, like reports that would show...
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Relationship
CenTrak did some reorganization, and they have been actively making CenTrak RTLS better, but a lot...
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Operations
The CenTrak RTLS hardware implementation was where most of my challenges were. CenTrak could not get...
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Product, Value
I would buy CenTrak RTLS again now. I wouldn't have before. We went live with a bad module. The...
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Relationship
CenTrak's staff duress product technically works; we just have a lot of issues that are accidentally...
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Product
We have gone live enterprise-wide with our asset tracking and infant security capabilities with...
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Value
CenTrak avoids charging for every little thing. We are paying for hardware. So if we tag more stuff,...
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Product
We asked for a couple of variations on reports. We would like to be able to pull them a little...
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Operations, Product
Our upgrade did see a lot of glitches. I think we had skipped a couple of upgrades. We had so many...
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Relationship, Product
The ease of use is really good. Our supervisors and managers can use the product with very little...
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Loyalty, Product
I have used this system in several facilities, and the Achilles heel is the batteries in the...
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Operations
My experience and overall satisfaction with CenTrak is pretty good. We haven't had that much...
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Product
I see some degradation in the system. That may be not the vendor’s fault, but it will negatively...
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Relationship
Once in a while, a CenTrack account executive will call and follow up with us to make sure...
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Relationship, Product
CenTrak has their own products, and they are constantly developing their tools to help end users....
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Loyalty, Value
Unfortunately, we are moving away from CenTrak RTLS. We paid a lot of money for the infrastructure,...
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Culture
We had some tags from CenTrak that we would deploy as needed, but when we got to some of the tags,...
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Relationship
I have not seen or heard from anybody from CenTrak in years. The last time I heard from someone was...
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Product
CenTrak hasn’t upgraded anything, and they haven’t called to offer us anything new. I never got new...
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Product
We are not happy with CenTrak’s location devices. The vendor has been having issues with those...
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Culture, Value
We have an older version of CenTrak RTLS. It is not what CenTrak sells now. After we purchased it,...
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Operations
We really don't do much training on CenTrak RTLS, but the system is kind of here and done. The...
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Product
The system is brought in via nurse call vendors, so the system is designed and implemented with that...
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Product
CenTrak's hardware is very solid, but the vendor stumbles when it comes to their software. We have...
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Relationship
Our CenTrak account executive has been amazing. They have been consistent, so they are our go-to...
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Loyalty, Operations
We did a full-fledged installation of CenTrak RTLS because we had a lot of challenges with our...
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Loyalty, Value
CenTrak RTLS is a very accurate and reliable solution. The vendor's infrastructure and hardware have...
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Relationship, Product
We have a lot of in-house experience with both RTLS and data visualization, so we brought a lot of...
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Relationship
We would like CenTrak's customer support people to be more responsive and to pay more attention to...
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Value
CenTrak's pricing model leads to nickel-and-diming, especially on the software side. We are paying a...
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Operations
The challenge with everything that we have done with the system is that the system's value comes...
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Relationship
CenTrak tries to keep their promises. They have undergone a lot of reorganization, and they have...
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Relationship
We bring issues, questions, and uncertainties to our CenTrak product team, and certain individuals...
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Loyalty, Value
We are expanding the system's footprint within our facility. It takes a period of time for us to...
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Loyalty, Product, Value
We implemented CenTrak RTLS with the understanding of what it could do from a workflow standpoint....
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Product
The system integrates well with some of the other platforms that our organization has, like our...
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Loyalty, Value
CenTrak RTLS is expensive. Solutions like it are always expensive to implement and maintain, but now...
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Culture, Operations
We had some initial growing pains with CenTrak not understanding the true breadth of RTLS as it...
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Operations, Product
So far, we have been very happy since we put CenTrak RTLS in and understood how to scale it to other...
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Product
I would like to see more in the staff duress portion in CenTrak RTLS. I would also like to see...
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Relationship
I would like CenTrak to be more proactive in letting us know what they are seeing in other locations...
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Relationship, Operations
We have been pretty happy with the quality and the services that CenTrak has provided. We have had...
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