CenTrak RTLS (Hardware & Software) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I have used this system in several facilities, and the Achilles heel is the batteries in the...
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Operations
My experience and overall satisfaction with CenTrak is pretty good. We haven't had that much...
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Product
I see some degradation in the system. That may be not the vendor’s fault, but it will negatively...
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Relationship
Once in a while, a CenTrack account executive will call and follow up with us to make sure...
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Relationship, Product
CenTrak has their own products, and they are constantly developing their tools to help end users....
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Loyalty, Value
Unfortunately, we are moving away from CenTrak RTLS. We paid a lot of money for the infrastructure,...
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Culture
We had some tags from CenTrak that we would deploy as needed, but when we got to some of the tags,...
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Relationship
I have not seen or heard from anybody from CenTrak in years. The last time I heard from someone was...
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Product
CenTrak hasn’t upgraded anything, and they haven’t called to offer us anything new. I never got new...
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Product
We are not happy with CenTrak’s location devices. The vendor has been having issues with those...
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Culture, Value
We have an older version of CenTrak RTLS. It is not what CenTrak sells now. After we purchased it,...
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Operations
We really don't do much training on CenTrak RTLS, but the system is kind of here and done. The...
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Product
The system is brought in via nurse call vendors, so the system is designed and implemented with that...
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Product
CenTrak's hardware is very solid, but the vendor stumbles when it comes to their software. We have...
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Relationship
Our CenTrak account executive has been amazing. They have been consistent, so they are our go-to...
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Loyalty, Operations
We did a full-fledged installation of CenTrak RTLS because we had a lot of challenges with our...
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Loyalty, Value
CenTrak RTLS is a very accurate and reliable solution. The vendor's infrastructure and hardware have...
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Relationship, Product
We have a lot of in-house experience with both RTLS and data visualization, so we brought a lot of...
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Relationship
We would like CenTrak's customer support people to be more responsive and to pay more attention to...
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Value
CenTrak's pricing model leads to nickel-and-diming, especially on the software side. We are paying a...
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Operations
The challenge with everything that we have done with the system is that the system's value comes...
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Relationship
CenTrak tries to keep their promises. They have undergone a lot of reorganization, and they have...
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Relationship
We bring issues, questions, and uncertainties to our CenTrak product team, and certain individuals...
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Loyalty, Value
We are expanding the system's footprint within our facility. It takes a period of time for us to...
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Loyalty, Product, Value
We implemented CenTrak RTLS with the understanding of what it could do from a workflow standpoint....
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Product
The system integrates well with some of the other platforms that our organization has, like our...
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Loyalty, Value
CenTrak RTLS is expensive. Solutions like it are always expensive to implement and maintain, but now...
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Culture, Operations
We had some initial growing pains with CenTrak not understanding the true breadth of RTLS as it...
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Operations, Product
So far, we have been very happy since we put CenTrak RTLS in and understood how to scale it to other...
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Product
I would like to see more in the staff duress portion in CenTrak RTLS. I would also like to see...
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Relationship
I would like CenTrak to be more proactive in letting us know what they are seeing in other locations...
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Relationship, Operations
We have been pretty happy with the quality and the services that CenTrak has provided. We have had...
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Value
I used to say I would absolutely not buy CenTrak RTLS again, but it has gotten a lot better. When...
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Product
The doors don't function as they should. We will have issues with the doors. Our door people say...
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Value
I probably wouldn’t buy this product again. I really haven't seen what else is out there, but we are...
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Operations
We were trying to do a certain thing, and the vendor sent somebody to help us. The thing wasn't too...
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Loyalty
We are looking at putting out an RFI and looking at other systems. CenTrak's system is many years...
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Product
The product does well because it works on infrared, and that is different than what other systems...
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Relationship
An area that needs improvement is the vendor's management. They have super high turnover, and the...
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Relationship
CenTrak RTLS and the vendor's temperature application work very well. My only negative comment is...
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Product
Outside of Lone Star Communications' service piece, the system itself is very well put together....
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Relationship, Product
The vendor doesn't keep their promises concerning the backfilling of data from the environmental...
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Culture, Relationship
Whoever decides to go with CenTrak needs to be very clear. The customer needs to understand their...
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Culture, Value
The vendor's billing is very complicated. We have had to delay several modules several times, so we...
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Loyalty
Everything in the product meets our needs as long as it works right. In terms of technology, the...
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Product
We are having problems with the vendor's servers. In the beginning, the vendor didn't even give us...
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Relationship, Operations
CenTrak needs a better understanding of the application. They bought the application and got rid of...
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Relationship, Operations
The vendor's people have high involvement with us, but I don't know that it is quality involvement....
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Product
The product is causing our CPUs to max out, and when the CPU is maxed out, it can't analyze all the...
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Relationship
CenTrak is good at answering the phone and emails. We have people we work with, but I am not sure...
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Product
The product tracks employee movement in the system, and I like that. I like the map view in the...
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Relationship, Value
I would tell somebody thinking about going into business with CenTrak that they need to have...
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Product, Value
When the system doesn't work correctly, it doesn’t calculate the compliance activity on the number...
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Relationship
CenTrak sells the platform as a slick-looking product that will do what they say it will. However,...
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Culture
When the product runs, it is great, but the vendor doesn't always know there is a problem. We are...
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Product
We are having some problems, but I don't know whether the problems are on the vendor's side or our...
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Product
The search feature in CenTrak RTLS is not super intuitive. We have to build help documents to get...
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Product
When the CenTrak RTLS system works, it works. The asset tracking works well. We had a few hiccups...
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Product
I would like to see CenTrak move toward a multiuser application as opposed to where we can only have...
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Operations
We view CenTrak basically as our partner, and we need to be up-to-date. We would like to see more...
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Relationship
CenTrak's support has recently gotten a lot better, but it took a long time for us to get to where...
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Value
When we have systems that are down for over a year, that affects system functionality. We pay...
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Loyalty, Relationship
We went through quite a few CenTrak executive personnel, and we are finally with the right executive...
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Loyalty, Value
We are phasing out CenTrak RTLS for environmental and temperature monitoring because we have a lot...
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Product, Value
My biggest complaint with CenTrak RTLS is everything works on batteries, and batteries run out. I...
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Relationship
I like that CenTrak has a web portal for support, but sometimes it takes a while for the vendor to...
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Value
CenTrak RTLS’ environmental monitoring alerts us when things aren't working as they should, and that...
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Value
I would tell people that CenTrak RTLS has a lot of value but that there are probably other systems...
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Product
CenTrak RTLS integrates with our nurse call system, so we can see in our nurse call system where the...
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Product
We are using the product for staff tracking. The ID badges are coded so that we can follow resources...
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Product
The product is not very easy to use sometimes. The weak point of the system is the batteries for the...
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Product, Value
For us, the product has been good. We use it to track devices. The hardest ones to find are the ones...
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Culture, Operations
The vendor has been very helpful. When we were doing our go-live for the system, CenTrak spent a lot...
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Operations
The vendor has been very good with helping us with the software. We have had a couple of issues...
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Product
The vendor's old model was that they made hardware and provided an API, and then other people...
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Product
Lots of products do temperature monitoring, but CenTrak RTLS also measures things like humidity, and...
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Product
There is so much information in CenTrak RTLS that it is rather hard to figure out sometimes, but it...
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Culture, Relationship
CenTrak lets us know about the development items they have for both technology and software. They...
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Product
The thing that CenTrak has done recently that has moved the needle has to do with the accessibility...
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Value
When we deploy projects, we want to do more itemized travel expenses, but the vendor has a set price...
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Relationship
We are not super happy with CenTrak anymore. They have been lacking in project management,...
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Relationship, Product
We have been doing improvements and system tweaks for environmental monitoring protection. Many...
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Product
On the software side, we have implemented some bug fixes that don't really address some of the...
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Operations
When we implemented a certain module, there was training, but CenTrak could not make it on-site. The...
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Relationship
We do have an account manager, and they are really thorough and a really good addition to the team....
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Product
CenTrak’s tag technology for staff badges is completely different and outdated for the basic...
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Product
With CenTrak, we have modules for environmental monitoring, RTLS, and asset tracking, so we have to...
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Relationship, Product
The product works within our environment, but CenTrak is trying to take legacy technology and...
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Relationship
CenTrak's support has improved immensely. It is easier for us to get ahold of the vendor's people...
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Loyalty
The vendor's Staff Duress Badge has been a huge help, but we are still putting money into the...
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Relationship, Operations, Product
The vendor always has to do a lot of updates for us. The vendor hasn't kept their promises about...
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Value
CenTrak tries to charge us for everything. Centrak charges for project management even though the...
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Operations
Our organization has been asking CenTrak for training on their hardware for a while now. We would...
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Loyalty, Relationship, Operations
Overall, my satisfaction with CenTrak RTLS will probably stay the same. Honestly, CenTrak just needs...
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Relationship
CenTrak needs to improve their scheduling and project management. Their quoting system is also an...
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Relationship
I don't know whether there are too many layers or too many departments for CenTrak’s technical...
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Operations
There was an implementation project we did with CenTrak that did not go well. The first person...
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Product
CenTrak RTLS is working. The software is actually very long lasting. For the most part, the hardware...
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