CenTrak RTLS (Hardware & Software) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

The system is brought in via nurse call vendors, so the system is designed and implemented with that...

Jul 2024
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Director

Product

CenTrak's hardware is very solid, but the vendor stumbles when it comes to their software. We have...

Jul 2024
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Director

Relationship

Our CenTrak account executive has been amazing. They have been consistent, so they are our go-to...

Jul 2024
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Director

Loyalty, Operations

We did a full-fledged installation of CenTrak RTLS because we had a lot of challenges with our...

Jul 2024
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Director

Loyalty, Value

CenTrak RTLS is a very accurate and reliable solution. The vendor's infrastructure and hardware have...

Jul 2024
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Director

Relationship, Product

We have a lot of in-house experience with both RTLS and data visualization, so we brought a lot of...

Jul 2024
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Director

Relationship

We would like CenTrak's customer support people to be more responsive and to pay more attention to...

Jul 2024
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Director

Value

CenTrak's pricing model leads to nickel-and-diming, especially on the software side. We are paying a...

Jul 2024
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Director

Operations

The challenge with everything that we have done with the system is that the system's value comes...

Jul 2024
||
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Director

Relationship

CenTrak tries to keep their promises. They have undergone a lot of reorganization, and they have...

Jul 2024
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Analyst/Coordinator

Relationship

We bring issues, questions, and uncertainties to our CenTrak product team, and certain individuals...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

We are expanding the system's footprint within our facility. It takes a period of time for us to...

Jul 2024
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Analyst/Coordinator

Loyalty, Product, Value

We implemented CenTrak RTLS with the understanding of what it could do from a workflow standpoint....

Jul 2024
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Analyst/Coordinator

Product

The system integrates well with some of the other platforms that our organization has, like our...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

CenTrak RTLS is expensive. Solutions like it are always expensive to implement and maintain, but now...

Jul 2024
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Analyst/Coordinator

Culture, Operations

We had some initial growing pains with CenTrak not understanding the true breadth of RTLS as it...

Jul 2024
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Analyst/Coordinator

Operations, Product

So far, we have been very happy since we put CenTrak RTLS in and understood how to scale it to other...

Jul 2024
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Analyst/Coordinator

Product

I would like to see more in the staff duress portion in CenTrak RTLS. I would also like to see...

Jul 2024
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Analyst/Coordinator

Relationship

I would like CenTrak to be more proactive in letting us know what they are seeing in other locations...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

We have been pretty happy with the quality and the services that CenTrak has provided. We have had...

Jul 2024
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Director

Value

I used to say I would absolutely not buy CenTrak RTLS again, but it has gotten a lot better. When...

Jun 2024
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Director

Product

The doors don't function as they should. We will have issues with the doors. Our door people say...

Jun 2024
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Manager

Value

I probably wouldn’t buy this product again. I really haven't seen what else is out there, but we are...

Apr 2024
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Manager

Operations

We were trying to do a certain thing, and the vendor sent somebody to help us. The thing wasn't too...

Apr 2024
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Manager

Loyalty

We are looking at putting out an RFI and looking at other systems. CenTrak's system is many years...

Apr 2024
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Manager

Product

The product does well because it works on infrared, and that is different than what other systems...

Apr 2024
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Manager

Relationship

An area that needs improvement is the vendor's management. They have super high turnover, and the...

Apr 2024
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Manager

Relationship

CenTrak RTLS and the vendor's temperature application work very well. My only negative comment is...

Apr 2024
||
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Manager

Product

Outside of Lone Star Communications' service piece, the system itself is very well put together....

Apr 2024
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Director

Relationship, Product

The vendor doesn't keep their promises concerning the backfilling of data from the environmental...

Apr 2024
||
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Director

Culture, Relationship

Whoever decides to go with CenTrak needs to be very clear. The customer needs to understand their...

Apr 2024
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Director

Culture, Value

The vendor's billing is very complicated. We have had to delay several modules several times, so we...

Apr 2024
||
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Director

Loyalty

Everything in the product meets our needs as long as it works right. In terms of technology, the...

Apr 2024
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Director

Product

We are having problems with the vendor's servers. In the beginning, the vendor didn't even give us...

Apr 2024
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Director

Relationship, Operations

CenTrak needs a better understanding of the application. They bought the application and got rid of...

Apr 2024
||
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Director

Relationship, Operations

The vendor's people have high involvement with us, but I don't know that it is quality involvement....

Apr 2024
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Manager

Product

The product is causing our CPUs to max out, and when the CPU is maxed out, it can't analyze all the...

Apr 2024
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Manager

Relationship

CenTrak is good at answering the phone and emails. We have people we work with, but I am not sure...

Apr 2024
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Manager

Product

The product tracks employee movement in the system, and I like that. I like the map view in the...

Apr 2024
||
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Manager

Relationship, Value

I would tell somebody thinking about going into business with CenTrak that they need to have...

Apr 2024
||
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Manager

Product, Value

When the system doesn't work correctly, it doesn’t calculate the compliance activity on the number...

Apr 2024
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Manager

Relationship

CenTrak sells the platform as a slick-looking product that will do what they say it will. However,...

Apr 2024
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Manager

Culture

When the product runs, it is great, but the vendor doesn't always know there is a problem. We are...

Apr 2024
||
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Manager

Product

We are having some problems, but I don't know whether the problems are on the vendor's side or our...

Apr 2024
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Analyst/Coordinator

Product

The search feature in CenTrak RTLS is not super intuitive. We have to build help documents to get...

Apr 2024
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Analyst/Coordinator

Product

When the CenTrak RTLS system works, it works. The asset tracking works well. We had a few hiccups...

Apr 2024
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Analyst/Coordinator

Product

I would like to see CenTrak move toward a multiuser application as opposed to where we can only have...

Apr 2024
||
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Analyst/Coordinator

Operations

We view CenTrak basically as our partner, and we need to be up-to-date. We would like to see more...

Apr 2024
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Analyst/Coordinator

Relationship

CenTrak's support has recently gotten a lot better, but it took a long time for us to get to where...

Apr 2024
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Analyst/Coordinator

Value

When we have systems that are down for over a year, that affects system functionality. We pay...

Apr 2024
||
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Analyst/Coordinator

Loyalty, Relationship

We went through quite a few CenTrak executive personnel, and we are finally with the right executive...

Apr 2024
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Manager

Loyalty, Value

We are phasing out CenTrak RTLS for environmental and temperature monitoring because we have a lot...

Mar 2024
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Manager

Product, Value

My biggest complaint with CenTrak RTLS is everything works on batteries, and batteries run out. I...

Mar 2024
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Manager

Relationship

I like that CenTrak has a web portal for support, but sometimes it takes a while for the vendor to...

Mar 2024
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Manager

Value

CenTrak RTLS’ environmental monitoring alerts us when things aren't working as they should, and that...

Mar 2024
||
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Manager

Value

I would tell people that CenTrak RTLS has a lot of value but that there are probably other systems...

Mar 2024
||
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Manager

Product

CenTrak RTLS integrates with our nurse call system, so we can see in our nurse call system where the...

Mar 2024
||
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Director

Product

We are using the product for staff tracking. The ID badges are coded so that we can follow resources...

Jan 2024
||
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Director

Product

The product is not very easy to use sometimes. The weak point of the system is the batteries for the...

Jan 2024
||
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Director

Product, Value

For us, the product has been good. We use it to track devices. The hardest ones to find are the ones...

Jan 2024
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Director

Culture, Operations

The vendor has been very helpful. When we were doing our go-live for the system, CenTrak spent a lot...

Jan 2024
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Director

Operations

The vendor has been very good with helping us with the software. We have had a couple of issues...

Jan 2024
||
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Manager

Product

The vendor's old model was that they made hardware and provided an API, and then other people...

Jan 2024
||
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Manager

Product

Lots of products do temperature monitoring, but CenTrak RTLS also measures things like humidity, and...

Jan 2024
||
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Manager

Product

There is so much information in CenTrak RTLS that it is rather hard to figure out sometimes, but it...

Jan 2024
||
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Manager

Culture, Relationship

CenTrak lets us know about the development items they have for both technology and software. They...

Jan 2024
||
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Manager

Product

The thing that CenTrak has done recently that has moved the needle has to do with the accessibility...

Jan 2024
||
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Manager

Value

When we deploy projects, we want to do more itemized travel expenses, but the vendor has a set price...

Dec 2023
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Manager

Relationship

We are not super happy with CenTrak anymore. They have been lacking in project management,...

Dec 2023
||
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Manager

Relationship, Product

We have been doing improvements and system tweaks for environmental monitoring protection. Many...

Dec 2023
||
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Manager

Product

On the software side, we have implemented some bug fixes that don't really address some of the...

Dec 2023
||
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Manager

Operations

When we implemented a certain module, there was training, but CenTrak could not make it on-site. The...

Dec 2023
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Manager

Relationship

We do have an account manager, and they are really thorough and a really good addition to the team....

Dec 2023
||
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Manager

Product

CenTrak’s tag technology for staff badges is completely different and outdated for the basic...

Dec 2023
||
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Manager

Product

With CenTrak, we have modules for environmental monitoring, RTLS, and asset tracking, so we have to...

Dec 2023
||
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Manager

Relationship, Product

The product works within our environment, but CenTrak is trying to take legacy technology and...

Dec 2023
||
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Manager

Relationship

CenTrak's support has improved immensely. It is easier for us to get ahold of the vendor's people...

Dec 2023
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Manager

Loyalty

The vendor's Staff Duress Badge has been a huge help, but we are still putting money into the...

Dec 2023
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Manager

Relationship, Operations, Product

The vendor always has to do a lot of updates for us. The vendor hasn't kept their promises about...

Dec 2023
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Analyst/Coordinator

Value

CenTrak tries to charge us for everything. Centrak charges for project management even though the...

Dec 2023
||
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Analyst/Coordinator

Operations

Our organization has been asking CenTrak for training on their hardware for a while now. We would...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations

Overall, my satisfaction with CenTrak RTLS will probably stay the same. Honestly, CenTrak just needs...

Dec 2023
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Analyst/Coordinator

Relationship

CenTrak needs to improve their scheduling and project management. Their quoting system is also an...

Dec 2023
||
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Analyst/Coordinator

Relationship

I don't know whether there are too many layers or too many departments for CenTrak’s technical...

Dec 2023
||
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Analyst/Coordinator

Operations

There was an implementation project we did with CenTrak that did not go well. The first person...

Dec 2023
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Analyst/Coordinator

Product

CenTrak RTLS is working. The software is actually very long lasting. For the most part, the hardware...

Dec 2023
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Manager

Relationship

CenTrak has to go through some paperwork in order to be able to jump onto our network from the...

Dec 2023
||
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Manager

Loyalty

There are some improvements that we have suggested to CenTrak. I think we will probably see them in...

Dec 2023
||
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Manager

Loyalty, Value

CenTrak RTLS has allowed us to reduce some of our staffing overhead. CenTrak RTLS allows us to not...

Dec 2023
||
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Manager

Loyalty, Relationship

I would tell others that I am really excited to see what different outcomes the RTLS can offer us....

Dec 2023
||
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Manager

Value

For CenTrak RTLS, there is a big initial investment of both cost and time to get things set up...

Dec 2023
||
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Manager

Value

The cost of CenTrak RTLS is just the hardware. We had to do a server migration fairly recently, and...

Dec 2023
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Manager

Operations

All the upgrades have been really good. Our initial implementation was a little rocky. That may have...

Dec 2023
||
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Manager

Product

There are a couple of limitations in CenTrak RTLS that we have had to work around. CenTrak has a...

Dec 2023
||
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Manager

Operations

There really wasn't any CenTrak RTLS training for administrative end users. I got what I needed by...

Dec 2023
||
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Manager

Operations

One thing I say consistently about CenTrak RTLS is that when users go into an implementation project...

Dec 2023
||
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Manager

Loyalty, Relationship

CenTrak doesn't keep all of their promises. They should do a better job of addressing their support...

Dec 2023
||
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Manager

Operations, Product

We have had some issues with failed upgrades. I would be more satisfied if the vendor were...

Dec 2023
||
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Manager

Value

For the most part, CenTrak avoids excessive charges. The system's major value driver is cost...

Dec 2023
||
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Manager

Relationship

Our contacts are sometimes able to get what they need from the vendor's organization, but we don't...

Dec 2023
||
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Manager

Product

I believe that CenTrak has a better product than other vendors. There are times when CenTrak RTLS...

Dec 2023
||
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Analyst/Coordinator

Loyalty

We don't have any issues with the product. I like its functionality, and I’m extremely satisfied...

Nov 2023
||
(0)
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Manager

Operations

One thing that we had problems with when it came to CenTrak RTLS was getting it working properly...

Nov 2023
||
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Manager

Operations

We have had some actual technical problems with CenTrak RTLS, and people don't like the product....

Nov 2023
||
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Manager

Product

Things have recently improved with CenTrak RTLS. However, we did have an issue where we were short...

Nov 2023
||
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Manager

Relationship, Product

CenTrak doesn’t really have any interoperability, and they haven't done anything new in a few years.

Nov 2023
||
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Manager

Relationship

We get a regular report from CenTrak, and they come out and do maintenance for us fairly regularly....

Nov 2023
||
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Manager

Product

The vendor's software is very touchy. Half of the reason the alarms are going off inappropriately is...

Nov 2023
||
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Manager

Culture, Relationship, Value

I wouldn't buy CenTrak RTLS again. We have had some pretty challenging issues with it. The vendor...

Nov 2023
||
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Manager

Value

CenTrak nickel-and-dimes us for everything. They will charge us every chance they get. We made a...

Nov 2023
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Manager

Relationship

CenTrak's platform is solid when it is working. The concept is there. When we can get ahold of them,...

Nov 2023
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Manager

Operations

I could give CenTrak a horrible score for proactivity. We have been a CenTrak client for many years,...

Nov 2023
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Manager

Product

We like the way CenTrak does what they call Stars. With the way they make their infrastructure, we...

Oct 2023
||
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Manager

Relationship, Product

There are a few pieces of functionality that don’t work in the way they are advertised. Sometimes...

Oct 2023
||
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Manager

Operations

CenTrak’s training is not bad. When we have actually done training courses with them, they have been...

Oct 2023
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Manager

Product

We would like CenTrak to make their platform easier to integrate. Not using their data stream would...

Oct 2023
||
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Manager

Product, Value

Features like temperature monitoring and things like that have been pretty effective. The product...

Oct 2023
||
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Manager

Value

CenTrak RTLS is able to handle a lot with the number of use cases that we have, and when we are...

Oct 2023
||
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Manager

Relationship

I cannot get any customer support from CenTrak. I cannot even figure out who I'm supposed to upgrade...

Oct 2023
||
(0)
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Manager

Loyalty, Product

The CenTrak product is easy because it uses RFID. I just log in to the program, and it will tell me...

Oct 2023
||
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Manager

Relationship

CenTrak's tendency to keep their promises is different in certain cases or scenarios. There are some...

Oct 2023
||
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Manager

Value

The charges from CenTrak have been pretty much the same with the exception of whatever changes at...

Oct 2023
||
(0)
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Manager

Operations, Product

With CenTrak’s upgrades, some of the versions are not yet complete and tested. There are so many...

Oct 2023
||
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Manager

Operations

We really don't have much training from CenTrak. They only offer location services for our...

Oct 2023
||
(0)
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Manager

Product

As far as the product functionality is concerned, it does meet expectations. There are always some...

Oct 2023
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Manager

Operations, Product

The CenTrak application is quite easy to use for the end user. But there are some functionalities in...

Oct 2023
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Manager

Relationship

I only work with an account manager at CenTrak. I rarely have to escalate to the vendor's leadership...

Oct 2023
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Manager

Relationship

One of our bigger gaps with CenTrak is on the customer support level. There are some gaps when it...

Oct 2023
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Manager

Loyalty, Relationship

We have had some issues with CenTrak recently, and we have been struggling to work those issues out,...

Oct 2023
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Manager

Relationship

We have a really good customer service person at CenTrak right now. We are having regular meetings...

Oct 2023
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Manager

Relationship, Product

Having correct mapping and updating hardware connected to the product have been issues recently. If...

Oct 2023
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Nurse

Product

When sealing the sensors, the batteries go out, and when we need to replace them, there is no email...

Sep 2023
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Nurse

Relationship, Operations

We had to work a lot with our engineers to make our product work. Sometimes that was a little...

Sep 2023
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Nurse

Product

We would like the ability to recycle or reuse the tags. We used to be able to replace the battery...

Sep 2023
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Director

Loyalty

We are disappointed with the longevity of CenTrak's tags and battery usage. The batteries only seem...

Aug 2023
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Director

Relationship

If the vendor has delivered new technology, they haven't communicated that to me. I have not heard...

Aug 2023
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Director

Product

We are not 100% happy with the product. Some of that is CenTrak’s fault, and some of it is ours....

Aug 2023
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Director

Value

The product did not cost a lot of money. The price was definitely a low entry point for what we got....

Aug 2023
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Director

Operations

CenTrak did their job with training. They did what was necessary. After the initial go-around, we...

Aug 2023
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Director

Product, Value

The system is invaluable for my department. It is a great tool for the volume of equipment that we...

Jul 2023
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Director

Operations

CenTrak is very diligent with tracking and replacing devices if necessary and simplifying their...

Jul 2023
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Director

Loyalty

We haven't really expanded on the system's capabilities. We don't necessarily blame the vendor for...

Jul 2023
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Director

Relationship

CenTrak's support is really responsive. I assume that the vendor will be proactive. However, we...

Jul 2023
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