Centrak RTLS (Hardware & Software)
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Subject Expert
Niel Oscarson
Research Director
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User Commentary
Some people seem to do better with CenTrak's system than others. Part of the problem is that some...
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I don't really feel like CenTrak is proactive when it comes to the solution's technology side. That...
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When it comes to talking to the vendor on the phone, we have a technical advisor who has been...
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Our account manager can't see the work orders or tickets that we put in. That means that it is up to...
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CenTrak's system is a great product for automated hand-hygiene monitoring. It is phenomenal. The...
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CenTrak's system can be a little difficult to maintain. It takes quite a bit of time to keep the...
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We work with another vendor's system that CenTrak's system can piggyback off of. Our issue is that...
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CenTrak has a tiered maintenance agreement structure. We get access to a technical advisor for free,...
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We aren't getting any ongoing training from the vendor. CenTrak gets their customers up and running,...
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I have recommended CenTrak's system to others because it is a good product for monitoring hygiene....
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There are other products on the market that we have been told are less expensive than CenTrak's...
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Cetani is still in the process of merging with CenTrak. I can already notice a decline in customer...
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The software has always performed really well for asset tracking. It sends updates. The system works...
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I have a good relationship with CenTrak, even though I am not really happy. I know they try to help....
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The vendor doesn't nickel-and-dime me. They are very fair. Maybe they are too fair.
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The most up-to-date version had an issue. So we backed down to the previous version. The vendor...
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CenTrak's hardware generally works pretty well. The system has been around for a while, so they have...
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We have a major problem with the Wi-FI that CenTrak RTLS runs on. There is a different frequency. It...
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The vendor tries to keep their promises but is usually not successful. In terms of working through...
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The experience with the product overall is good. The vendor has been responsive and generally...
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Overall, CenTrak RTLS works well. We use its hardware for various use cases that include asset...
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We have problems with certain parts of CenTrak RTLS' temperature monitoring. There is one particular...
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CenTrak has a very good return-materials authorization policy. If our hardware stops functioning,...
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CenTrak's productivity has gone down. Hopefully, our satisfaction with the vendor will be better in...
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The RTLS market has changed a lot in the last couple of years as Bluetooth has become more reliable....
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CenTrak's hardware works pretty well. It would be nice if the entire solution could be plugged...
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We have seen a change in CenTrak's corporation as a whole. They used to be a small company that bent...
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Getting our issues resolved with Cerner is difficult. The executives are involved in the...
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CenTrak's support is working very well for us. We also have a weekly call with CenTrak's executive...
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CenTrak does not keep their promises regarding the hardware. The battery life on a lot of these...
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When we get a quote from CenTrak for something like temperature tags, the vendor lists separate...
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The CenTrak RTLS hardware meets our needs. I am extremely satisfied with the outcomes we have...
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We can reach out to anybody in the CenTrak organization and get a response, no matter who we work with....
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CenTrak’s software is very straightforward. It is easy to navigate. I wish some of the reporting...
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When CenTrak puts out new versions of the software, they don't have any support or training for new...
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When CenTrak implements new functionality, we often discover a bug or that the software doesn’t work...
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CenTrak continually pushes the dial forward on technology, with a hiccup or two.
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When we reach out to CenTrak with a problem, they are responsive in acknowledging the issue, but the...
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There is a lag in the reporting time. If somebody were leaving the facility with a piece of...
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Some of the tags are fragile. We tried putting them on some pieces of equipment, and that works...
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Everything in the system pretty much works as expected. Our asset-tagging process is going along as...
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The only way to communicate with CenTrak's support people is by email or through their website chat....
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Whenever a refrigerator is out of range, CenTrak RTLS triggers an email to a certain user. However,...
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The product’s battery has already had to be changed in the pressure-sensing probes. Getting the...
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The system has been meeting our expectations. We are able to find assets, as we would expect in our...
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I have CenTrak’s engineers on my chat system now. I just send them notes on that chat software every...
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We are very engaged with CenTrak's team. The vendor is very knowledgeable about their technology and...
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Our team loves the solution's hardware. That hardware has worked out well for us, and its charges...
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The Cetani team is very engaged with us, and we work well together. Cetani is very familiar with...
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The main outcome we see from using Cetani's system is that our leaders can find equipment and better...
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CenTrak doesn’t work well with other vendors. It is a game between the vendors to decide whose fault...
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CenTrak RTLS doesn't function well. There are a lot of nuisance alarms, and we can't get those...
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At times, CenTrak will avoid charging for every little thing. They help us out sometimes. And then...
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I feel like a lot of what the vendor does is done halfway. If things worked appropriately, then the...
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I think that our hospital likes that we can use CenTrak RTLS for multiple things, like the call...
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CenTrak RTLS is easy for users to use, but it is not easy to troubleshoot if there is an issue. I...
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The vendor has some hardware solutions that have a web version and a mobile version, but the...
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Some of the service desk support has been slow in terms of the responses. CenTrak is overwhelmed...
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The product is not patient critical. It is basically something used to look for things. A lot of...
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A lot of my dissatisfaction has to do with staffing and management changes. The vendor's business...
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We have CenTrak RTLS for the hardware and another vendor's system for the software, and there are...
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There isn't a whole lot of ongoing training from the vendor, so I have had to learn things myself.
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We use the system for staff tracking and call lights. If a patient wants someone to see a staff...
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We need to get a report that tells us whether people are using their badges. We have found that the...
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The system is pretty easy to use, and the functionality is meeting our needs.
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There are a lot of connectivity issues with the product that have been going on for over a year....
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The biggest thing is that we are having issues with the CenTrak RTLS batteries. We thought there was...
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We have been using the temperature management feature in CenTrak RTLS, and we seem to be very happy...
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The solution's user interface is an improvement over what we have used before. Management is a...
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Cetani seems to be very heavy handed in the amount of control they want. For example, if we get a...
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We get everything that we could possibly want out of the system for environmental monitoring. It has...
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The vendor has locked the system from allowing us to be full-on administrators. Only CenTrak...
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CenTrak nickel-and-dimes us. They charge for everything, even notepads.
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We don't interact with CenTrak; we have to go through another third-party vendor for the...
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We use CenTrak RTLS to replace a manual method of tracking patients and their cases. By doing things...
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CenTrak RTLS is a pretty expensive system to put in. I have recommended the product to people, but...
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Nobody wants to spend thousands of dollars and then, months later, need more tags, so we loaded the...
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We buy batteries directly from CenTrak because that is what they told us to do. CenTrak sells...
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At this point, we don't want to switch vendors. We put a lot into wiring the infrastructure. CenTrak...
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We had some things installed and given to us without being configured. CenTrak had one job, so I was...
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I would like to have a redesign and for the mini tags to be more like credit cards or staff badges....
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I have a ticket open, and I haven't heard back in weeks. I am not expecting the issue to already be...
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CenTrak doesn't do very many things proactively. They jump in when required. We usually don’t have...
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CenTrak is pretty consistent and good at what they do. Historically, we have had a bit of a...
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We haven't had a ton of issues with Cetani RTLS. I can't imagine that the support for Cetani RTLS is...
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We would not buy the battery-operated infrared RTLS from CenTrak again. The system does a pretty...
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There are tracking devices that we wish CenTrak had. We have made suggestions, but I don't know...
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CenTrak keeps 95% of their promises. At times, CenTrak was a little optimistic when we were going...
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CenTrak does not charge for every little thing. They have been very generous with their time in...
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We usually don't have problems working with CenTrak, but we have one issue that has been going on...
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As promoted, everything in CenTrak RTLS is in real time, but I have run across scenarios where we...
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The people we work with at CenTrak eventually get the work done to resolve our issue, but I have to...
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The CenTrak RTLS product and monitors are good, but the cost to maintain the product is an absolute...
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We had a functionality issue with Cetani RTLS, and Cetani said they would fix that. However, the fix...
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The product works with our nurse call system, and that is exactly what we need it to do. Cetani RTLS...
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Cetani RTLS is really easy to use. Nothing is permanently deleted because everything goes to an...
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I found a bug in the software, but we got a new instance of the system that seems to be doing much...
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If I had to make the decision, I would absolutely buy Cetani RTLS again. In fact, I would like to...
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The vendor keeps their promises about 90% of the time. I don’t think we could ask for much better...
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CenTrak definitely charges us for everything. We have had to push back against a lot of their charges....
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CenTrak has improved their product. They have new devices that people like more than the other ones...
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The CenTrak badges are of low quality. We have had multiple issues with not getting what we were...
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I would tell others who are considering getting the CenTrak product to see whether they can use it...
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We have to work through a third party for support, and the support isn't very fluid. It is hard to...
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I have never received any training from CenTrak. All of the training goes through a third party.
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When the CenTrak product does work, it provides very good information.
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I like CenTrak RTLS. I appreciate being able to have an at-a-glance data tracking of where things...
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We have had a bit of an issue with the collaboration of the CenTrak RTLS system. There are also...
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We don’t get a lot of training from CenTrak. They do have some things available, but actual on-site...
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We integrated the RTLS data into a couple of different systems. It communicates with our environment...
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We haven’t seen much of a change from having the product, but having CenTrak's system in place put...
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When Cetani comes out with new software, they tell us how long the implementation will take right...
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CenTrak worked with us to fix a lot of our infrastructure problems so that they could bring us...
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CenTrak RTLS is the backbone of another system we use. CenTrak does well with their basic RFID...
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I relied on CenTrak to steer us toward the right decisions because we didn't know what we didn't...
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We are looking to go toward Wi-Fi placement instead of something that depends on batteries. If the...
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CenTrak RTLS is user friendly. Our supervisors don't have any trouble with it once they are trained...
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We have received good support from the vendor when we have had issues. That has been a plus. They...
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We have had some trouble working out some of the system's glitches and issues from an IT standpoint,...
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We would like to see more on-site education for our facility so that our people can assist more with...
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I would purchase CenTrak RTLS again because the issues we have aren't necessarily all CenTrak's...
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The vendor is very slow. They don't communicate about new versions of hardware very well. CenTrak...
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Despite the negatives, I would recommend the product. I would just let others know up front that...
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The vendor hasn't updated us in a long time. That has been a point of contention.
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If I had the choice, I probably wouldn't pick CenTrak. I have heard that there are better things out...
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The vendor's support is lacking. We have a hard time getting ahold of people. If we ask for a...
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The vendor could make their hardware more robust. They have come out with smaller tags, and that is...
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We have had hiccups with the system here and there. The vendor could improve their staff badges and...
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I like CenTrak's support people. I can reach out to them and speak to different levels of staff members....
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The system's user interface is very reliable and user friendly. The solution isn't perfect, but the...
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Our previous account manager was amazing, and we had a good relationship with them. While we were...
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I would say that the system's interface is good based on its overall readability and navigation. The...
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CenTrak's support needs a lot of work. They don't have a ton of supporting documentation, and it...
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CenTrak's equipment works well when set up properly. We have trialed their security solution, and it...
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I would not consider Cetani RTLS easy for an end user. It takes some training, which we often do....
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Our relationship with Cetani has fallen off a bit. They used to be very responsive. We are having a...
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We moved from another system to CenTrak RTLS. It has tightened up the security from the old system...
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The badges for staff safety are rarely replaced. They have batteries in them. The batteries can die,...
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CenTrak is very good at coming in and laying out the workflow for our area and explaining how it is...
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One of the outcomes was patient satisfaction. There were positive comments from the patients that...
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Our staff members feel much better about being in certain situations with the system. We can send...
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CenTrak is a great vendor. They collaborate with us. They pull resources when needed and get back to...
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In the past, we had to use a third party called Cetani to build the actual apps for RTLS tracking....
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The devices for staff duress always trigger and go off. We have some trouble turning the devices off...
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We have had CenTrak RTLS for a long time. The vendor has a much faster turnaround time when our...
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Whether CenTrak RTLS is part of our long-term plans depends on whether the vendor stays in business....
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The vendor really needs to get on board with operations and on how to use CenTrak RTLS. We see a lot...
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The issue is not that CenTrak is not truthful. They are all about IT and how things work, and they...
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We have been so unhappy with CenTrak. The issue is not the system; it is the service. When we need...
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If the system is kept up well, the system works well for us. We get our money's worth because we use...
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