Centrak RTLS (Hardware & Software)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Some people seem to do better with CenTrak's system than others. Part of the problem is that some...

Jun 2022
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Manager

I don't really feel like CenTrak is proactive when it comes to the solution's technology side. That...

Jun 2022
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Manager

When it comes to talking to the vendor on the phone, we have a technical advisor who has been...

Jun 2022
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Manager

Our account manager can't see the work orders or tickets that we put in. That means that it is up to...

Jun 2022
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Manager

CenTrak's system is a great product for automated hand-hygiene monitoring. It is phenomenal. The...

Jun 2022
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Manager

CenTrak's system can be a little difficult to maintain. It takes quite a bit of time to keep the...

Jun 2022
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Manager

We work with another vendor's system that CenTrak's system can piggyback off of. Our issue is that...

Jun 2022
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Manager

CenTrak has a tiered maintenance agreement structure. We get access to a technical advisor for free,...

Jun 2022
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Manager

We aren't getting any ongoing training from the vendor. CenTrak gets their customers up and running,...

Jun 2022
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Manager

I have recommended CenTrak's system to others because it is a good product for monitoring hygiene....

Jun 2022
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Manager

There are other products on the market that we have been told are less expensive than CenTrak's...

Jun 2022
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Manager

Cetani is still in the process of merging with CenTrak. I can already notice a decline in customer...

Mar 2022
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Manager

The software has always performed really well for asset tracking. It sends updates. The system works...

Mar 2022
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Manager

I have a good relationship with CenTrak, even though I am not really happy. I know they try to help....

Mar 2022
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Manager

The vendor doesn't nickel-and-dime me. They are very fair. Maybe they are too fair.

Mar 2022
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Manager

The most up-to-date version had an issue. So we backed down to the previous version. The vendor...

Mar 2022
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Manager

CenTrak's hardware generally works pretty well. The system has been around for a while, so they have...

Mar 2022
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Manager

We have a major problem with the Wi-FI that CenTrak RTLS runs on. There is a different frequency. It...

Mar 2022
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Manager

The vendor tries to keep their promises but is usually not successful. In terms of working through...

Mar 2022
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Director

The experience with the product overall is good. The vendor has been responsive and generally...

Mar 2022
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Director

Overall, CenTrak RTLS works well. We use its hardware for various use cases that include asset...

Mar 2022
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Director

We have problems with certain parts of CenTrak RTLS' temperature monitoring. There is one particular...

Mar 2022
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Director

CenTrak has a very good return-materials authorization policy. If our hardware stops functioning,...

Mar 2022
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Director

CenTrak's productivity has gone down. Hopefully, our satisfaction with the vendor will be better in...

Mar 2022
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Director

The RTLS market has changed a lot in the last couple of years as Bluetooth has become more reliable....

Mar 2022
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Manager

CenTrak's hardware works pretty well. It would be nice if the entire solution could be plugged...

Mar 2022
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Director

We have seen a change in CenTrak's corporation as a whole. They used to be a small company that bent...

Mar 2022
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Director

Getting our issues resolved with Cerner is difficult. The executives are involved in the...

Mar 2022
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Director

CenTrak's support is working very well for us. We also have a weekly call with CenTrak's executive...

Mar 2022
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Manager

CenTrak does not keep their promises regarding the hardware. The battery life on a lot of these...

Mar 2022
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Manager

When we get a quote from CenTrak for something like temperature tags, the vendor lists separate...

Mar 2022
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Manager

The CenTrak RTLS hardware meets our needs. I am extremely satisfied with the outcomes we have...

Mar 2022
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Manager

We can reach out to anybody in the CenTrak organization and get a response, no matter who we work with....

Mar 2022
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Manager

CenTrak’s software is very straightforward. It is easy to navigate. I wish some of the reporting...

Mar 2022
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Manager

When CenTrak puts out new versions of the software, they don't have any support or training for new...

Mar 2022
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Manager

When CenTrak implements new functionality, we often discover a bug or that the software doesn’t work...

Mar 2022
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Manager

CenTrak continually pushes the dial forward on technology, with a hiccup or two.

Mar 2022
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Manager

When we reach out to CenTrak with a problem, they are responsive in acknowledging the issue, but the...

Mar 2022
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Manager

There is a lag in the reporting time. If somebody were leaving the facility with a piece of...

Feb 2022
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Manager

Some of the tags are fragile. We tried putting them on some pieces of equipment, and that works...

Feb 2022
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Manager

Everything in the system pretty much works as expected. Our asset-tagging process is going along as...

Feb 2022
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Manager

The only way to communicate with CenTrak's support people is by email or through their website chat....

Feb 2022
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Manager

Whenever a refrigerator is out of range, CenTrak RTLS triggers an email to a certain user. However,...

Feb 2022
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Manager

The product’s battery has already had to be changed in the pressure-sensing probes. Getting the...

Feb 2022
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Manager

The system has been meeting our expectations. We are able to find assets, as we would expect in our...

Feb 2022
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Manager

I have CenTrak’s engineers on my chat system now. I just send them notes on that chat software every...

Feb 2022
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Director

We are very engaged with CenTrak's team. The vendor is very knowledgeable about their technology and...

Feb 2022
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Director

Our team loves the solution's hardware. That hardware has worked out well for us, and its charges...

Feb 2022
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Director

The Cetani team is very engaged with us, and we work well together. Cetani is very familiar with...

Feb 2022
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Director

The main outcome we see from using Cetani's system is that our leaders can find equipment and better...

Feb 2022
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Director

CenTrak doesn’t work well with other vendors. It is a game between the vendors to decide whose fault...

Dec 2021
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Director

CenTrak RTLS doesn't function well. There are a lot of nuisance alarms, and we can't get those...

Dec 2021
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Director

At times, CenTrak will avoid charging for every little thing. They help us out sometimes. And then...

Dec 2021
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Director

I feel like a lot of what the vendor does is done halfway. If things worked appropriately, then the...

Dec 2021
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Director

I think that our hospital likes that we can use CenTrak RTLS for multiple things, like the call...

Dec 2021
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Director

CenTrak RTLS is easy for users to use, but it is not easy to troubleshoot if there is an issue. I...

Dec 2021
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Manager

The vendor has some hardware solutions that have a web version and a mobile version, but the...

Dec 2021
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Manager

Some of the service desk support has been slow in terms of the responses. CenTrak is overwhelmed...

Dec 2021
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Manager

The product is not patient critical. It is basically something used to look for things. A lot of...

Dec 2021
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Manager

A lot of my dissatisfaction has to do with staffing and management changes. The vendor's business...

Dec 2021
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Manager

We have CenTrak RTLS for the hardware and another vendor's system for the software, and there are...

Dec 2021
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Manager

There isn't a whole lot of ongoing training from the vendor, so I have had to learn things myself.

Dec 2021
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Manager

We use the system for staff tracking and call lights. If a patient wants someone to see a staff...

Dec 2021
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Manager

We need to get a report that tells us whether people are using their badges. We have found that the...

Dec 2021
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Manager

The system is pretty easy to use, and the functionality is meeting our needs.

Dec 2021
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Manager

There are a lot of connectivity issues with the product that have been going on for over a year....

Dec 2021
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Analyst/Coordinator

The biggest thing is that we are having issues with the CenTrak RTLS batteries. We thought there was...

Nov 2021
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Analyst/Coordinator

We have been using the temperature management feature in CenTrak RTLS, and we seem to be very happy...

Nov 2021
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Director

The solution's user interface is an improvement over what we have used before. Management is a...

Nov 2021
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Director

Cetani seems to be very heavy handed in the amount of control they want. For example, if we get a...

Nov 2021
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Director

We get everything that we could possibly want out of the system for environmental monitoring. It has...

Nov 2021
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Director

The vendor has locked the system from allowing us to be full-on administrators. Only CenTrak...

Nov 2021
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Director

CenTrak nickel-and-dimes us. They charge for everything, even notepads.

Nov 2021
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Director

We don't interact with CenTrak; we have to go through another third-party vendor for the...

Nov 2021
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Nurse

We use CenTrak RTLS to replace a manual method of tracking patients and their cases. By doing things...

Nov 2021
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Nurse

CenTrak RTLS is a pretty expensive system to put in. I have recommended the product to people, but...

Nov 2021
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Nurse

Nobody wants to spend thousands of dollars and then, months later, need more tags, so we loaded the...

Nov 2021
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Nurse

We buy batteries directly from CenTrak because that is what they told us to do. CenTrak sells...

Nov 2021
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Nurse

At this point, we don't want to switch vendors. We put a lot into wiring the infrastructure. CenTrak...

Nov 2021
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Nurse

We had some things installed and given to us without being configured. CenTrak had one job, so I was...

Nov 2021
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Nurse

I would like to have a redesign and for the mini tags to be more like credit cards or staff badges....

Nov 2021
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Nurse

I have a ticket open, and I haven't heard back in weeks. I am not expecting the issue to already be...

Nov 2021
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Manager

CenTrak doesn't do very many things proactively. They jump in when required. We usually don’t have...

Nov 2021
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Manager

CenTrak is pretty consistent and good at what they do. Historically, we have had a bit of a...

Nov 2021
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Manager

We haven't had a ton of issues with Cetani RTLS. I can't imagine that the support for Cetani RTLS is...

Nov 2021
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Analyst/Coordinator

We would not buy the battery-operated infrared RTLS from CenTrak again. The system does a pretty...

Nov 2021
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Analyst/Coordinator

There are tracking devices that we wish CenTrak had. We have made suggestions, but I don't know...

Nov 2021
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Analyst/Coordinator

CenTrak keeps 95% of their promises. At times, CenTrak was a little optimistic when we were going...

Nov 2021
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Analyst/Coordinator

CenTrak does not charge for every little thing. They have been very generous with their time in...

Nov 2021
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Analyst/Coordinator

We usually don't have problems working with CenTrak, but we have one issue that has been going on...

Nov 2021
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Analyst/Coordinator

As promoted, everything in CenTrak RTLS is in real time, but I have run across scenarios where we...

Nov 2021
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Analyst/Coordinator

The people we work with at CenTrak eventually get the work done to resolve our issue, but I have to...

Nov 2021
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Analyst/Coordinator

The CenTrak RTLS product and monitors are good, but the cost to maintain the product is an absolute...

Nov 2021
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Manager

We had a functionality issue with Cetani RTLS, and Cetani said they would fix that. However, the fix...

Nov 2021
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Manager

The product works with our nurse call system, and that is exactly what we need it to do. Cetani RTLS...

Nov 2021
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Analyst/Coordinator

Cetani RTLS is really easy to use. Nothing is permanently deleted because everything goes to an...

Nov 2021
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Analyst/Coordinator

I found a bug in the software, but we got a new instance of the system that seems to be doing much...

Nov 2021
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Analyst/Coordinator

If I had to make the decision, I would absolutely buy Cetani RTLS again. In fact, I would like to...

Nov 2021
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Analyst/Coordinator

The vendor keeps their promises about 90% of the time. I don’t think we could ask for much better...

Nov 2021
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Manager

CenTrak definitely charges us for everything. We have had to push back against a lot of their charges....

Nov 2021
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Manager

CenTrak has improved their product. They have new devices that people like more than the other ones...

Nov 2021
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Manager

The CenTrak badges are of low quality. We have had multiple issues with not getting what we were...

Nov 2021
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Manager

I would tell others who are considering getting the CenTrak product to see whether they can use it...

Nov 2021
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Manager

We have to work through a third party for support, and the support isn't very fluid. It is hard to...

Nov 2021
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Manager

I have never received any training from CenTrak. All of the training goes through a third party.

Nov 2021
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Manager

When the CenTrak product does work, it provides very good information.

Nov 2021
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Analyst/Coordinator

I like CenTrak RTLS. I appreciate being able to have an at-a-glance data tracking of where things...

Nov 2021
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Analyst/Coordinator

We have had a bit of an issue with the collaboration of the CenTrak RTLS system. There are also...

Nov 2021
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Analyst/Coordinator

We don’t get a lot of training from CenTrak. They do have some things available, but actual on-site...

Nov 2021
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Manager

We integrated the RTLS data into a couple of different systems. It communicates with our environment...

Nov 2021
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Manager

We haven’t seen much of a change from having the product, but having CenTrak's system in place put...

Nov 2021
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Manager

When Cetani comes out with new software, they tell us how long the implementation will take right...

Oct 2021
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Director

CenTrak worked with us to fix a lot of our infrastructure problems so that they could bring us...

Oct 2021
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Director

CenTrak RTLS is the backbone of another system we use. CenTrak does well with their basic RFID...

Oct 2021
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Director

I relied on CenTrak to steer us toward the right decisions because we didn't know what we didn't...

Oct 2021
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Director

We are looking to go toward Wi-Fi placement instead of something that depends on batteries. If the...

Oct 2021
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Manager

CenTrak RTLS is user friendly. Our supervisors don't have any trouble with it once they are trained...

Oct 2021
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Manager

We have received good support from the vendor when we have had issues. That has been a plus. They...

Oct 2021
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Manager

We have had some trouble working out some of the system's glitches and issues from an IT standpoint,...

Oct 2021
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Manager

We would like to see more on-site education for our facility so that our people can assist more with...

Oct 2021
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Director

I would purchase CenTrak RTLS again because the issues we have aren't necessarily all CenTrak's...

Oct 2021
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Manager

The vendor is very slow. They don't communicate about new versions of hardware very well. CenTrak...

Oct 2021
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Manager

Despite the negatives, I would recommend the product. I would just let others know up front that...

Oct 2021
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Analyst/Coordinator

The vendor hasn't updated us in a long time. That has been a point of contention.

Oct 2021
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Analyst/Coordinator

If I had the choice, I probably wouldn't pick CenTrak. I have heard that there are better things out...

Oct 2021
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Analyst/Coordinator

The vendor's support is lacking. We have a hard time getting ahold of people. If we ask for a...

Oct 2021
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Analyst/Coordinator

The vendor could make their hardware more robust. They have come out with smaller tags, and that is...

Oct 2021
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Analyst/Coordinator

We have had hiccups with the system here and there. The vendor could improve their staff badges and...

Oct 2021
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Analyst/Coordinator

I like CenTrak's support people. I can reach out to them and speak to different levels of staff members....

Oct 2021
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Analyst/Coordinator

The system's user interface is very reliable and user friendly. The solution isn't perfect, but the...

Oct 2021
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Analyst/Coordinator

Our previous account manager was amazing, and we had a good relationship with them. While we were...

Oct 2021
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Analyst/Coordinator

I would say that the system's interface is good based on its overall readability and navigation. The...

Oct 2021
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Manager

CenTrak's support needs a lot of work. They don't have a ton of supporting documentation, and it...

Oct 2021
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Manager

CenTrak's equipment works well when set up properly. We have trialed their security solution, and it...

Oct 2021
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Manager

I would not consider Cetani RTLS easy for an end user. It takes some training, which we often do....

Oct 2021
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Manager

Our relationship with Cetani has fallen off a bit. They used to be very responsive. We are having a...

Oct 2021
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Manager

We moved from another system to CenTrak RTLS. It has tightened up the security from the old system...

Sep 2021
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Manager

The badges for staff safety are rarely replaced. They have batteries in them. The batteries can die,...

Sep 2021
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Manager

CenTrak is very good at coming in and laying out the workflow for our area and explaining how it is...

Sep 2021
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Manager

One of the outcomes was patient satisfaction. There were positive comments from the patients that...

Sep 2021
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Manager

Our staff members feel much better about being in certain situations with the system. We can send...

Sep 2021
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Manager

CenTrak is a great vendor. They collaborate with us. They pull resources when needed and get back to...

Sep 2021
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Manager

In the past, we had to use a third party called Cetani to build the actual apps for RTLS tracking....

Sep 2021
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Manager

The devices for staff duress always trigger and go off. We have some trouble turning the devices off...

Sep 2021
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Director

We have had CenTrak RTLS for a long time. The vendor has a much faster turnaround time when our...

Aug 2021
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Director

Whether CenTrak RTLS is part of our long-term plans depends on whether the vendor stays in business....

Aug 2021
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Director

The vendor really needs to get on board with operations and on how to use CenTrak RTLS. We see a lot...

Aug 2021
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Director

The issue is not that CenTrak is not truthful. They are all about IT and how things work, and they...

Aug 2021
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Director

We have been so unhappy with CenTrak. The issue is not the system; it is the service. When we need...

Aug 2021
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Director

If the system is kept up well, the system works well for us. We get our money's worth because we use...

Aug 2021
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