CenTrak RTLS (Hardware & Software) Commentary
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Don Seamons
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Manager

Relationship, Operations

CenTrak has had really high turnover for the people who do the implementations, and that makes it...

Apr 2025
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Manager

Product

We like the way CenTrak’s equipment is set up. It does a good job, especially in the OR and the...

Apr 2025
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Manager

Culture, Loyalty

I can't even think about how many years CenTrak has been telling me we will be able to have metrics...

Apr 2025
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Manager

Value

CenTrak says that they are trying to improve on a lot of things, and they have shown improvement....

Apr 2025
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Manager

Relationship

With the support, we just fill out a generic form on the web, and then somebody replies to us....

Apr 2025
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Manager

Loyalty, Value

We are looking to do a lot more than just asset tracking, but we don't have a lot of faith in the...

Apr 2025
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Manager

Relationship

We have someone at CenTrak who we have had a long relationship with, and whenever we have a problem,...

Apr 2025
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Analyst/Coordinator

Relationship

When we asked CenTrak for things, like giving us a list of steps for the upgrade progress, they have...

Apr 2025
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Analyst/Coordinator

Operations

I did a refresher training on something, and that was pretty good. However, CenTrak could be more...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

I want a block-delete ability in the application. At the admin level, I believe there is still no...

Apr 2025
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Analyst/Coordinator

Product

The product works as long as we can keep it up, running, and well maintained. CenTrak has made...

Apr 2025
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Analyst/Coordinator

Relationship

CenTrak makes promises, and then it takes a lot of follow-up on our end to make sure that we keep...

Apr 2025
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Manager

Operations

CenTrak sells their project by going in to an organization and telling the organization to put a...

Apr 2025
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Manager

Culture, Relationship, Value

I would give CenTrak a perfect score for their support. We have regular virtual meetings with...

Apr 2025
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Manager

Culture, Value

CenTrak will try to nickel-and-dime us to death. That is one of the complaints we have had with...

Apr 2025
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Manager

Relationship

We would buy CenTrak RTLS again. I won't give CenTrak a perfect score, but they are pretty good....

Apr 2025
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Manager

Operations

The problem with CenTrak's training is that we are a high-performing, high-volume user within the...

Apr 2025
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Analyst/Coordinator

Operations

One implementation we did with CenTrak was a disaster in terms of project management. There was no...

Apr 2025
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Analyst/Coordinator

Relationship

CenTrak has showcased stuff, but it always takes a while for them to actually release something, and...

Apr 2025
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Analyst/Coordinator

Relationship

Getting support from CenTrak is an issue. They have lots of turnover, so there is always new...

Apr 2025
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Analyst/Coordinator

Loyalty

CenTrak RTLS is infrastructure heavy, and it can take a while for things to load. Also, there are...

Apr 2025
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Manager

Loyalty

CenTrak RTLS has a fair value. However, I don't believe CenTrak RTLS is part of our long-term plans....

Mar 2025
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Manager

Relationship

We have a hard time getting ahold of CenTrak’s support. Basically, the best way is through email. If...

Mar 2025
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Manager

Relationship, Operations

Up front, we got really good support from CenTrak. We had a really good rollout of CenTrak RTLS. In...

Mar 2025
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Manager

Product

It would be really helpful to have texting functionality in CenTrak RTLS. I would like to have...

Mar 2025
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Manager

Relationship

We do have issues with CenTrak's support services here and there, but I think that CenTrak does put...

Mar 2025
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Manager

Loyalty, Value

If it were my decision, I would buy CenTrak RTLS again. If a friend were considering using the same...

Mar 2025
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Manager

Product

So far, we have had some good upgrades for CenTrak RTLS, and the solution has met our expectations....

Mar 2025
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Manager

Relationship, Operations

CenTrak doesn't really provide training. My team is well versed, and they understand CenTrak RTLS....

Mar 2025
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Manager

Product

CenTrak RTLS is user friendly, so I have not seen any concerns or complaints from our end users. We...

Mar 2025
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Manager

Relationship

I have been very pleased since we started doing business with CenTrak. The only thing that needs...

Mar 2025
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Analyst/Coordinator

Operations

I'm a read-the-manual kind of person, so I'm good, but for some folks, it is not easy to learn the...

Feb 2025
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Analyst/Coordinator

Product

The nice part about the CenTrak RTLS infrastructure and the APIs is Epic can integrate with the...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

CenTrak is working down a path on Omni, and right now, it is kind of a salad bar that we have to...

Feb 2025
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Analyst/Coordinator

Culture, Loyalty, Relationship

Originally, CenTrak sold hardware. They had an API, and other people wrote the front end for people...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

CenTrak is working on getting Bluetooth Low Energy working. I would never put that in an...

Feb 2025
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Analyst/Coordinator

Product

The duress solution that we have deployed is extraordinarily helpful, especially in the current...

Feb 2025
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Analyst/Coordinator

Relationship

CenTrak has kept their promises with things in the development pipeline and what they are working on...

Feb 2025
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Manager

Operations, Product

CenTrak RTLS is pretty much the same as when we bought it. The solution doesn't have very many...

Feb 2025
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Manager

Product

CenTrak RTLS does have some battery warning systems and things like that. They have some newer stuff...

Feb 2025
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Manager

Relationship

We do have some involvement with the CenTrak people. The support has been okay. CenTrak’s phone...

Feb 2025
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Manager

Relationship, Value

We can get tech support and telephone stuff free of charge, but if we ask CenTrak for anything that...

Feb 2025
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Manager

Value

CenTrak charges for everything. I don't think there have been any charges for support tickets, but...

Jan 2025
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Manager

Operations

A lot of the training tends to be manual. I had to work with CenTrak for a while to get documents...

Jan 2025
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Manager

Relationship

The initial support people are pretty good, but sometimes it takes a while to get to the advanced...

Jan 2025
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Manager

Value

We are just getting into the metrics around the value of the application. There is value in the...

Jan 2025
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Manager

Loyalty, Relationship, Product

Working with CenTrak has always been a work in progress. They are writing code to address our scale...

Jan 2025
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Analyst/Coordinator

Operations

When we did the conversion from our old vendor's system to CenTrak RTLS, CenTrak had a consulting...

Jan 2025
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Analyst/Coordinator

Product

Most of my CenTrak RTLS users are old-time users, so the conversion to the new software wasn't hard...

Jan 2025
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Analyst/Coordinator

Product

In CenTrak RTLS, we would like the ability to do custom reports, like reports that would show...

Jan 2025
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Analyst/Coordinator

Relationship

CenTrak did some reorganization, and they have been actively making CenTrak RTLS better, but a lot...

Jan 2025
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Analyst/Coordinator

Operations

The CenTrak RTLS hardware implementation was where most of my challenges were. CenTrak could not get...

Jan 2025
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Director

Product, Value

I would buy CenTrak RTLS again now. I wouldn't have before. We went live with a bad module. The...

Jan 2025
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Director

Relationship

CenTrak's staff duress product technically works; we just have a lot of issues that are accidentally...

Jan 2025
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Director

Product

We have gone live enterprise-wide with our asset tracking and infant security capabilities with...

Jan 2025
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Director

Value

CenTrak avoids charging for every little thing. We are paying for hardware. So if we tag more stuff,...

Jan 2025
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Manager

Product

We asked for a couple of variations on reports. We would like to be able to pull them a little...

Jan 2025
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Manager

Operations, Product

Our upgrade did see a lot of glitches. I think we had skipped a couple of upgrades. We had so many...

Jan 2025
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Manager

Relationship, Product

The ease of use is really good. Our supervisors and managers can use the product with very little...

Jan 2025
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Director

Loyalty, Product

I have used this system in several facilities, and the Achilles heel is the batteries in the...

Dec 2024
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Director

Operations

My experience and overall satisfaction with CenTrak is pretty good. We haven't had that much...

Dec 2024
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Director

Product

I see some degradation in the system. That may be not the vendor’s fault, but it will negatively...

Dec 2024
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Analyst/Coordinator

Relationship

Once in a while, a CenTrack account executive will call and follow up with us to make sure...

Nov 2024
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Analyst/Coordinator

Relationship, Product

CenTrak has their own products, and they are constantly developing their tools to help end users....

Nov 2024
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Nurse

Loyalty, Value

Unfortunately, we are moving away from CenTrak RTLS. We paid a lot of money for the infrastructure,...

Oct 2024
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Nurse

Culture

We had some tags from CenTrak that we would deploy as needed, but when we got to some of the tags,...

Oct 2024
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Nurse

Relationship

I have not seen or heard from anybody from CenTrak in years. The last time I heard from someone was...

Oct 2024
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Nurse

Product

CenTrak hasn’t upgraded anything, and they haven’t called to offer us anything new. I never got new...

Oct 2024
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Manager

Product

We are not happy with CenTrak’s location devices. The vendor has been having issues with those...

Aug 2024
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Manager

Culture, Value

We have an older version of CenTrak RTLS. It is not what CenTrak sells now. After we purchased it,...

Aug 2024
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Manager

Operations

We really don't do much training on CenTrak RTLS, but the system is kind of here and done. The...

Aug 2024
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Director

Product

The system is brought in via nurse call vendors, so the system is designed and implemented with that...

Jul 2024
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Director

Product

CenTrak's hardware is very solid, but the vendor stumbles when it comes to their software. We have...

Jul 2024
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Director

Relationship

Our CenTrak account executive has been amazing. They have been consistent, so they are our go-to...

Jul 2024
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Director

Loyalty, Operations

We did a full-fledged installation of CenTrak RTLS because we had a lot of challenges with our...

Jul 2024
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Director

Loyalty, Value

CenTrak RTLS is a very accurate and reliable solution. The vendor's infrastructure and hardware have...

Jul 2024
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Director

Relationship, Product

We have a lot of in-house experience with both RTLS and data visualization, so we brought a lot of...

Jul 2024
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Director

Relationship

We would like CenTrak's customer support people to be more responsive and to pay more attention to...

Jul 2024
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Director

Value

CenTrak's pricing model leads to nickel-and-diming, especially on the software side. We are paying a...

Jul 2024
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Director

Operations

The challenge with everything that we have done with the system is that the system's value comes...

Jul 2024
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Director

Relationship

CenTrak tries to keep their promises. They have undergone a lot of reorganization, and they have...

Jul 2024
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Analyst/Coordinator

Relationship

We bring issues, questions, and uncertainties to our CenTrak product team, and certain individuals...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

We are expanding the system's footprint within our facility. It takes a period of time for us to...

Jul 2024
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Analyst/Coordinator

Loyalty, Product, Value

We implemented CenTrak RTLS with the understanding of what it could do from a workflow standpoint....

Jul 2024
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Analyst/Coordinator

Product

The system integrates well with some of the other platforms that our organization has, like our...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

CenTrak RTLS is expensive. Solutions like it are always expensive to implement and maintain, but now...

Jul 2024
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Analyst/Coordinator

Culture, Operations

We had some initial growing pains with CenTrak not understanding the true breadth of RTLS as it...

Jul 2024
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Analyst/Coordinator

Operations, Product

So far, we have been very happy since we put CenTrak RTLS in and understood how to scale it to other...

Jul 2024
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Analyst/Coordinator

Product

I would like to see more in the staff duress portion in CenTrak RTLS. I would also like to see...

Jul 2024
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Analyst/Coordinator

Relationship

I would like CenTrak to be more proactive in letting us know what they are seeing in other locations...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

We have been pretty happy with the quality and the services that CenTrak has provided. We have had...

Jul 2024
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Director

Value

I used to say I would absolutely not buy CenTrak RTLS again, but it has gotten a lot better. When...

Jun 2024
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Director

Product

The doors don't function as they should. We will have issues with the doors. Our door people say...

Jun 2024
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