CenTrak RTLS (Hardware & Software) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
We are not happy with CenTrak’s location devices. The vendor has been having issues with those...
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Culture, Value
We have an older version of CenTrak RTLS. It is not what CenTrak sells now. After we purchased it,...
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Operations
We really don't do much training on CenTrak RTLS, but the system is kind of here and done. The...
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Product
The system is brought in via nurse call vendors, so the system is designed and implemented with that...
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Product
CenTrak's hardware is very solid, but the vendor stumbles when it comes to their software. We have...
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Relationship
Our CenTrak account executive has been amazing. They have been consistent, so they are our go-to...
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Loyalty, Operations
We did a full-fledged installation of CenTrak RTLS because we had a lot of challenges with our...
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Loyalty, Value
CenTrak RTLS is a very accurate and reliable solution. The vendor's infrastructure and hardware have...
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Relationship, Product
We have a lot of in-house experience with both RTLS and data visualization, so we brought a lot of...
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Relationship
We would like CenTrak's customer support people to be more responsive and to pay more attention to...
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Value
CenTrak's pricing model leads to nickel-and-diming, especially on the software side. We are paying a...
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Operations
The challenge with everything that we have done with the system is that the system's value comes...
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Relationship
CenTrak tries to keep their promises. They have undergone a lot of reorganization, and they have...
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Relationship
We bring issues, questions, and uncertainties to our CenTrak product team, and certain individuals...
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Loyalty, Value
We are expanding the system's footprint within our facility. It takes a period of time for us to...
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Loyalty, Product, Value
We implemented CenTrak RTLS with the understanding of what it could do from a workflow standpoint....
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Product
The system integrates well with some of the other platforms that our organization has, like our...
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Loyalty, Value
CenTrak RTLS is expensive. Solutions like it are always expensive to implement and maintain, but now...
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Culture, Operations
We had some initial growing pains with CenTrak not understanding the true breadth of RTLS as it...
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Operations, Product
So far, we have been very happy since we put CenTrak RTLS in and understood how to scale it to other...
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Product
I would like to see more in the staff duress portion in CenTrak RTLS. I would also like to see...
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Relationship
I would like CenTrak to be more proactive in letting us know what they are seeing in other locations...
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Relationship, Operations
We have been pretty happy with the quality and the services that CenTrak has provided. We have had...
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Value
I used to say I would absolutely not buy CenTrak RTLS again, but it has gotten a lot better. When...
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Product
The doors don't function as they should. We will have issues with the doors. Our door people say...
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Value
I probably wouldn’t buy this product again. I really haven't seen what else is out there, but we are...
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Operations
We were trying to do a certain thing, and the vendor sent somebody to help us. The thing wasn't too...
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Loyalty
We are looking at putting out an RFI and looking at other systems. CenTrak's system is many years...
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Product
The product does well because it works on infrared, and that is different than what other systems...
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Relationship
An area that needs improvement is the vendor's management. They have super high turnover, and the...
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Relationship
CenTrak RTLS and the vendor's temperature application work very well. My only negative comment is...
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Product
Outside of Lone Star Communications' service piece, the system itself is very well put together....
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Relationship, Product
The vendor doesn't keep their promises concerning the backfilling of data from the environmental...
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Culture, Relationship
Whoever decides to go with CenTrak needs to be very clear. The customer needs to understand their...
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Culture, Value
The vendor's billing is very complicated. We have had to delay several modules several times, so we...
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Loyalty
Everything in the product meets our needs as long as it works right. In terms of technology, the...
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Product
We are having problems with the vendor's servers. In the beginning, the vendor didn't even give us...
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Relationship, Operations
CenTrak needs a better understanding of the application. They bought the application and got rid of...
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Relationship, Operations
The vendor's people have high involvement with us, but I don't know that it is quality involvement....
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Product
The product is causing our CPUs to max out, and when the CPU is maxed out, it can't analyze all the...
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Relationship
CenTrak is good at answering the phone and emails. We have people we work with, but I am not sure...
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Product
The product tracks employee movement in the system, and I like that. I like the map view in the...
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Relationship, Value
I would tell somebody thinking about going into business with CenTrak that they need to have...
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Product, Value
When the system doesn't work correctly, it doesn’t calculate the compliance activity on the number...
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Relationship
CenTrak sells the platform as a slick-looking product that will do what they say it will. However,...
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Culture
When the product runs, it is great, but the vendor doesn't always know there is a problem. We are...
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Product
We are having some problems, but I don't know whether the problems are on the vendor's side or our...
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Product
The search feature in CenTrak RTLS is not super intuitive. We have to build help documents to get...
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Product
When the CenTrak RTLS system works, it works. The asset tracking works well. We had a few hiccups...
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Product
I would like to see CenTrak move toward a multiuser application as opposed to where we can only have...
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Operations
We view CenTrak basically as our partner, and we need to be up-to-date. We would like to see more...
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Relationship
CenTrak's support has recently gotten a lot better, but it took a long time for us to get to where...
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Value
When we have systems that are down for over a year, that affects system functionality. We pay...
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Loyalty, Relationship
We went through quite a few CenTrak executive personnel, and we are finally with the right executive...
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Loyalty, Value
We are phasing out CenTrak RTLS for environmental and temperature monitoring because we have a lot...
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Product, Value
My biggest complaint with CenTrak RTLS is everything works on batteries, and batteries run out. I...
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Relationship
I like that CenTrak has a web portal for support, but sometimes it takes a while for the vendor to...
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Value
CenTrak RTLS’ environmental monitoring alerts us when things aren't working as they should, and that...
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Value
I would tell people that CenTrak RTLS has a lot of value but that there are probably other systems...
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Product
CenTrak RTLS integrates with our nurse call system, so we can see in our nurse call system where the...
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Product
We are using the product for staff tracking. The ID badges are coded so that we can follow resources...
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Product
The product is not very easy to use sometimes. The weak point of the system is the batteries for the...
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Product, Value
For us, the product has been good. We use it to track devices. The hardest ones to find are the ones...
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Culture, Operations
The vendor has been very helpful. When we were doing our go-live for the system, CenTrak spent a lot...
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Operations
The vendor has been very good with helping us with the software. We have had a couple of issues...
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Product
The vendor's old model was that they made hardware and provided an API, and then other people...
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Product
Lots of products do temperature monitoring, but CenTrak RTLS also measures things like humidity, and...
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Product
There is so much information in CenTrak RTLS that it is rather hard to figure out sometimes, but it...
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Culture, Relationship
CenTrak lets us know about the development items they have for both technology and software. They...
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Product
The thing that CenTrak has done recently that has moved the needle has to do with the accessibility...
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Value
When we deploy projects, we want to do more itemized travel expenses, but the vendor has a set price...
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Relationship
We are not super happy with CenTrak anymore. They have been lacking in project management,...
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Relationship, Product
We have been doing improvements and system tweaks for environmental monitoring protection. Many...
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Product
On the software side, we have implemented some bug fixes that don't really address some of the...
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Operations
When we implemented a certain module, there was training, but CenTrak could not make it on-site. The...
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Relationship
We do have an account manager, and they are really thorough and a really good addition to the team....
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Product
CenTrak’s tag technology for staff badges is completely different and outdated for the basic...
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Product
With CenTrak, we have modules for environmental monitoring, RTLS, and asset tracking, so we have to...
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Relationship, Product
The product works within our environment, but CenTrak is trying to take legacy technology and...
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Relationship
CenTrak's support has improved immensely. It is easier for us to get ahold of the vendor's people...
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Loyalty
The vendor's Staff Duress Badge has been a huge help, but we are still putting money into the...
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Relationship, Operations, Product
The vendor always has to do a lot of updates for us. The vendor hasn't kept their promises about...
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Value
CenTrak tries to charge us for everything. Centrak charges for project management even though the...
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Operations
Our organization has been asking CenTrak for training on their hardware for a while now. We would...
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Loyalty, Relationship, Operations
Overall, my satisfaction with CenTrak RTLS will probably stay the same. Honestly, CenTrak just needs...
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Relationship
CenTrak needs to improve their scheduling and project management. Their quoting system is also an...
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Relationship
I don't know whether there are too many layers or too many departments for CenTrak’s technical...
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Operations
There was an implementation project we did with CenTrak that did not go well. The first person...
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Product
CenTrak RTLS is working. The software is actually very long lasting. For the most part, the hardware...
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Relationship
CenTrak has to go through some paperwork in order to be able to jump onto our network from the...
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Loyalty
There are some improvements that we have suggested to CenTrak. I think we will probably see them in...
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Loyalty, Value
CenTrak RTLS has allowed us to reduce some of our staffing overhead. CenTrak RTLS allows us to not...
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Loyalty, Relationship
I would tell others that I am really excited to see what different outcomes the RTLS can offer us....
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Value
For CenTrak RTLS, there is a big initial investment of both cost and time to get things set up...
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Value
The cost of CenTrak RTLS is just the hardware. We had to do a server migration fairly recently, and...
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Operations
All the upgrades have been really good. Our initial implementation was a little rocky. That may have...
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Product
There are a couple of limitations in CenTrak RTLS that we have had to work around. CenTrak has a...
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Operations
There really wasn't any CenTrak RTLS training for administrative end users. I got what I needed by...
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Operations
One thing I say consistently about CenTrak RTLS is that when users go into an implementation project...
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Loyalty, Relationship
CenTrak doesn't keep all of their promises. They should do a better job of addressing their support...
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Operations, Product
We have had some issues with failed upgrades. I would be more satisfied if the vendor were...
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Value
For the most part, CenTrak avoids excessive charges. The system's major value driver is cost...
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Relationship
Our contacts are sometimes able to get what they need from the vendor's organization, but we don't...
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Product
I believe that CenTrak has a better product than other vendors. There are times when CenTrak RTLS...
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Loyalty
We don't have any issues with the product. I like its functionality, and I’m extremely satisfied...
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Operations
One thing that we had problems with when it came to CenTrak RTLS was getting it working properly...
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Operations
We have had some actual technical problems with CenTrak RTLS, and people don't like the product....
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Product
Things have recently improved with CenTrak RTLS. However, we did have an issue where we were short...
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Relationship, Product
CenTrak doesn’t really have any interoperability, and they haven't done anything new in a few years.
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Relationship
We get a regular report from CenTrak, and they come out and do maintenance for us fairly regularly....
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Product
The vendor's software is very touchy. Half of the reason the alarms are going off inappropriately is...
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Culture, Relationship, Value
I wouldn't buy CenTrak RTLS again. We have had some pretty challenging issues with it. The vendor...
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Value
CenTrak nickel-and-dimes us for everything. They will charge us every chance they get. We made a...
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Relationship
CenTrak's platform is solid when it is working. The concept is there. When we can get ahold of them,...
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Operations
I could give CenTrak a horrible score for proactivity. We have been a CenTrak client for many years,...
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Product
We like the way CenTrak does what they call Stars. With the way they make their infrastructure, we...
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Relationship, Product
There are a few pieces of functionality that don’t work in the way they are advertised. Sometimes...
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Operations
CenTrak’s training is not bad. When we have actually done training courses with them, they have been...
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Product
We would like CenTrak to make their platform easier to integrate. Not using their data stream would...
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Product, Value
Features like temperature monitoring and things like that have been pretty effective. The product...
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Value
CenTrak RTLS is able to handle a lot with the number of use cases that we have, and when we are...
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Relationship
I cannot get any customer support from CenTrak. I cannot even figure out who I'm supposed to upgrade...
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Loyalty, Product
The CenTrak product is easy because it uses RFID. I just log in to the program, and it will tell me...
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Relationship
CenTrak's tendency to keep their promises is different in certain cases or scenarios. There are some...
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Value
The charges from CenTrak have been pretty much the same with the exception of whatever changes at...
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Operations, Product
With CenTrak’s upgrades, some of the versions are not yet complete and tested. There are so many...
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Operations
We really don't have much training from CenTrak. They only offer location services for our...
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Product
As far as the product functionality is concerned, it does meet expectations. There are always some...
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Operations, Product
The CenTrak application is quite easy to use for the end user. But there are some functionalities in...
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Relationship
I only work with an account manager at CenTrak. I rarely have to escalate to the vendor's leadership...
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Relationship
One of our bigger gaps with CenTrak is on the customer support level. There are some gaps when it...
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Loyalty, Relationship
We have had some issues with CenTrak recently, and we have been struggling to work those issues out,...
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Relationship
We have a really good customer service person at CenTrak right now. We are having regular meetings...
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Relationship, Product
Having correct mapping and updating hardware connected to the product have been issues recently. If...
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