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SAP in Healthcare 2023
A Broad Look at a Cross-Industry Player with a Growing Healthcare Focus
Author
Mike Smith
Author
Emily Paxman
SAP is an established name in healthcare and has been measured by KLAS for years in individual market segments (specifically analytics and talent management). This report is a first comprehensive look at the SAP platform and the experiences of customers, particularly those using multiple solutions to execute their financial, staffing, and operational strategies. The following pages share (1) an overview of SAP’s platform; (2) key insights on the overall SAP technology experience, including strengths and opportunities for improvement; and (3) customers’ future plans with SAP.
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Key Findings:
- Most Customers Report Middle-of-the-Road Experience, with Robust Technology but Limited Usability
- Achieving Hoped-For Outcomes Is Often Difficult; Strong Talent Management Tools and Automations Drive Benefits
- Broad, Functional Portfolio and Integration Stand Out as SAP Strengths; Training, Implementation, and Development Are Challenges
- Customers Look Forward to Leveraging SAP’s Cloud-Based Talent Management and ERP Capabilities to Combat Staffing Shortages
- SAP Sees Comparatively Less Purchase Energy; Those That Select Cite Prior Experience, Portfolio Breadth, and Current Adoption
- Vendor-Provided Information: SAP
Writer
Amanda Wind Smith
Designer
Jessica Bonnett
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.