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Middle East & Africa PACS 2022 Middle East & Africa PACS 2022
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Middle East & Africa PACS 2022
Which Vendors Meet Customer Expectations?

author - Everton Santos
Everton Santos
author - Jonathan Christensen
Jonathan Christensen
author - Sidney Tate
Sidney Tate
April 5, 2022 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 11/30/2023 4:47:21 AM and Model.reportId = 1719

The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.

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Current Time Inside Cache Tag Helper: 11/30/2023 4:47:21 AM and Model.reportId = 1719

Key Findings

  1. Frequently Considered Agfa HealthCare, Philips & Fujifilm Scale to Large-Volume Clients; PaxeraHealth Has Broadest Geographic Footprint
  2. PaxeraHealth Facilitates Consistently Strong Customer Experience across Middle East and Africa
  3. Many High-Performing Vendors Offer Strong Technology & Support; GE Healthcare Struggles with Partnership
  4. Preliminary Data Shows VISUS, PaxeraHealth Delivering Highly Functional PACS with Strong Support; Customers of INFINITT, Agfa HealthCare Report Inconsistency
author - Sarah Hanson
Sarah Hanson
author - Jessica Bonnett
Jessica Bonnett
author - Jill Wilcock
Project Manager
Jill Wilcock
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.