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Secure Communication Decision Insights Report 2018
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Secure Communication Decision Insights Report 2018

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Secure communication is a rapidly evolving market, with high variability in terms of both customer needs and vendor offerings. Whether replacing an existing solution or making a net-new purchase, acute care organizations are largely moving toward broad communication platforms† that streamline communication organization-wide. In contrast, ambulatory organizations are focused primarily on HIPAA-compliant messaging. This report—which combines performance feedback from current customers with purchasing insights from 100 acute care, ambulatory, and post– acute care organizations—examines which vendors are most often considered, what factors most influence their decisions, and how current customers rate vendor performance.

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Key Findings

  1. High Consideration, Retention, and Performance: TigerConnect, Voalte, Epic
  2. Evolution from Secure Messaging to Communication Platforms
  3. Disruption Possible from Smaller Vendors Telmediq and PatientSafe Solutions
  4. Functionality Is King in Purchasing Decisions and Post-Purchase Satisfaction
  5. Broad Functionality Leads to High Acute Care Consideration of Voalte and Vocera
  6. Spok and Imprivata Customers in Search of More Functionality
  7. Post-Purchase Reality: Functionality According to Current Customers
  8. Enterprise Contracting Driving Wins for Epic, PatientSafe Solutions, and Telmediq
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.