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Sparkle 2023
A Tool Set for Patient Acquisition and Journey Optimization
Author
Adam Cherrington
Author
Josh Naegle
Author
Taelin Bryan
As healthcare becomes increasingly competitive and patients are inundated with choices during their healthcare journeys, provider organizations are seeking tools that can help patients make informed decisions. Sparkle hopes to provide assistance with their patient acquisition, communication, and onboarding tools. This case study examines early feedback from three customers—which represent two unique organizations—who are live with Sparkle.
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Key Findings:
- Sparkle Customer Experience: An Initial Look
- Vendor Overview: Information provided by Sparkle
- Solution Technical Specifications (provided by Sparkle)
Designer
Madison Moniz
Project Manager
Robert Ellis
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.