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Telehealth Virtual Care Platforms 2018

Telehealth Virtual Care Platforms 2018
Which Telehealth Vendors Have The Scalability Customers Need?

Authored by: Bret Sharp and Colin Buckley December 6, 2018 | Read Time: 5  minutes

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Healthcare organizations report high satisfaction with their telehealth virtual care platforms (VCPs), so one might think it makes no difference what platform is used. In reality, there are significant differences in how broad the various platforms are and in the quality of the vendors’ service. Additionally, there is a trend of poor integration, and enterprise scalability is anything but certain for VCPs from either best-of-breed or EMR vendors. Hold on—this industry is about to get interesting!

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Key Findings

  1. Who Does It All and Does It Well?
  2. Epic and InTouch Meeting Focused Expectations for Value and Impact
  3. InTouch and swyMed Provide Optimal Service; American Well’s Growth Is Straining Support
  4. Supplemental Services and Time-Saving Automation Are Rarely Mentioned
  5. EMR Integration Is a Looming Challenge
  6. Ears to the Ground: Going forward, what is KLAS listening for in provider interviews?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.