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VoiceFriend VoiceFriend
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First Look 2022

author - Paul Hess
Paul Hess
author - Jacob Mortensen
Jacob Mortensen
July 22, 2022 | Read Time: 1  minute

Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.

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Key Findings:

  1. VoiceFriend Customer Experience: An Initial Look
  2. KLAS’ Points to Ponder
  3. VoiceFriend: Company Profile at a Glance
  4. Solution Technical Specifications (provided by VoiceFriend)
author - Breanne Hunter
Breanne Hunter
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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