Telehealth 2023
18 April 23
| Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
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COO
Relationship
The vendor's support is missing timely responses and timely feedback....
COO
Loyalty, Product
Right now, the product is covering all the bases. It is pretty simple....
COO
Value
The vendor nickel-and-dimes us a bit, and that is frustrating....
Analyst/Coordinator
Product
I would like to see Greenway Health Telehealth be more integrated with...
Analyst/Coordinator
Relationship
We have had a couple of Greenway Health representatives in the last...
Manager
Operations
We have been very happy with Greenway Health Telehealth. We haven't...
Manager
Relationship
Greenway Health rests on their laurels. We are a company that...
Analyst/Coordinator
Culture, Relationship
Greenway Health Telehealth is very unstable. When we reach out to...
Analyst/Coordinator
Relationship
Greenway Health could improve their responsiveness. The amount of time...
Analyst/Coordinator
Product
Greenway Health Telehealth isn't integrating well with our patient...