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Greenway Health Telehealth Commentary
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Schafer Jackson
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User Commentary

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Director

Loyalty

We are still trying to figure out how to improve the system's functionality so that our mobile...

Oct 2023
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(0)
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Director

Operations

I wish some parts of Greenway Health's timelines for certain things were a little more current...

Oct 2023
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(0)
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Director

Relationship

It is extremely difficult for us to get the vendor's level-one support people to understand our...

Oct 2023
||
(0)
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Director

Value

The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...

Oct 2023
||
(0)
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Director

Operations

When we set everything up for the system, we received zero training. I had to read an education...

Oct 2023
||
(0)
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Director

Operations

We don't receive training for the system or notifications about its new functionalities. The vendor...

Oct 2023
||
(0)
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Manager

Relationship, Product

Greenway Health always updates their product, and they always comply with whatever regulation is...

Oct 2023
||
(0)
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Manager

Value

Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...

Oct 2023
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Manager

Operations

I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...

Oct 2023
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(0)
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CMO

Relationship

The vendor never proactively comes to us with anything. We are constantly knocking on their door for...

Sep 2023
||
(0)
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CMO

Product

Most patients are able to navigate the product and accomplish the goal of being seen. We do have...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We started on the product, but its functionality is so cumbersome and poor that we aren't using it....

Sep 2023
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(0)
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VP/Other Executive

Product

The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Loyalty, Relationship

We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...

Sep 2023
||
(0)
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Director

Product

I primarily focus on network management and cybersecurity. The overall product works, but we do not...

Sep 2023
||
(0)
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Physician

Relationship, Product

I like Greenway Health and most of what they have. I love their software and their software support;...

Aug 2023
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(0)
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Physician

Product

We use Greenway Health Telehealth a lot because it helps our type of medicine. We can follow up on...

Aug 2023
||
(0)
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Physician

Culture

Greenway Health is up front. Whenever they want to do something, they usually send a proposal, and...

Aug 2023
||
(0)
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CEO/President

Product

Greenway Health Telehealth is one of the best products on the market because it is stable and...

Aug 2023
||
(0)
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CEO/President

Loyalty, Product

Before the COVID-19 pandemic, we anticipated telemedicine would play a strong part in the future of...

Aug 2023
||
(0)
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CEO/President

Operations, Product

Everybody got used to telehealth technology during COVID-19. COVID-19 really ramped up everybody's...

Jun 2023
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(0)
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CEO/President

Product

Greenway Health's telehealth product completely integrates into the software, so the provider can...

Jun 2023
||
(0)
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CEO/President

Relationship, Product, Value

One of the big strengths of Greenway Health Telehealth is behavioral health. With behavioral health,...

Jun 2023
||
(0)
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CEO/President

Product

I don’t get complaints with Greenway Health Telehealth. The providers like it. We don't get negative...

Jun 2023
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(0)
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CIO

Loyalty

Telehealth was something going on for a long time with other systems, but Greenway Health was the...

Jun 2023
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(0)
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Manager

Relationship

I don’t really have a go-to person at Greenway Health for this product. But when I have called the...

May 2023
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(0)
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Manager

Loyalty

We decided to do telehealth because of COVID-19, and we used a solution outside of Greenway Health....

May 2023
||
(0)
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Manager

Operations

We didn’t have a whole lot of training on Greenway Health Telehealth. We had to figure things out on...

May 2023
||
(0)
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Manager

Product

The telehealth system is functioning fine. I don't have anybody complaining about it. It is working.

May 2023
||
(0)
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Manager

Relationship

Our biggest struggle is with follow-through with Greenway Health. Sometimes they promise that...

May 2023
||
(0)
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Manager

Operations, Product

With various upgrades, we have needed a lot of hotfixes. More testing needs to be done before...

Feb 2023
||
(0)
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Manager

Relationship, Product

The vendor seems adaptable to change. When the COVID-19 pandemic happened, we had to adapt to...

Feb 2023
||
(0)
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Manager

Relationship

When I have an issue, the vendor’s support team can answer the call. They are pretty quick. I have...

Feb 2023
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(0)
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Manager

Relationship

The vendor never takes the initiative when there is a problem. We usually have to find a problem and...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

The integration with the EMR definitely saves the providers and the patients a lot of time. We don't...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

Greenway Health offers a lot of documentation for the portal help system. Live training with...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Greenway Health has their own support line, but I don't think they have a dedicated support line for...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

We have actually had a pretty good response in regard to being able to get ahold of support. We are...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

We do use a lot of third-party vendors. We partnered with Greenway Health to integrate the Greenway...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have some technical issues with sound, video, and connecting to the meetings, but we get the...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We usually make the calls or send the emails to them rather than the other way around, but the...

Jan 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Relationship, Product

There are some things that we have recommended in terms of product improvement and user maintenance...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Greenway Health has put in place some of the things that we have recommended to them to speed up the...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are still looking for the ability to select all options or something like that in the system....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There have been issues with communication and trying to get through to the vendor. Sometimes when an...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The telehealth solution seems to be working out pretty well. We haven't had any issues with the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I don’t have too many issues with the system. The upgrades are fine, and the product works okay. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One challenge with Greenway Health's system is that it doesn’t allow doctors to use it from...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Greenway Health is pretty good at being proactive. When their service is down, we get notifications...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product would be better if the patient could simply click a link and automatically go into a...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Product

Overall, Greenway Health's product is okay. It takes a bit of time to find certain services. Some...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Product

I wouldn’t buy Greenway Health Telehealth again because our old product performed better and was...

Dec 2022
||
(0)
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Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
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EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.



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