Greenway Health Telehealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship
There's a lack of continuity in the customer representative type of support. Greenway Health had a...
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Product
Greenway Health Telehealth is providing the process that we need. It's good for the patient, and...
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Operations
I think there's more that could be done beyond just the annual training that Greenway Health...
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Product
We've not had a lot of adoption of Greenway Health Telehealth. We did, and then it seems that a lot...
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Relationship
We have a client success person with Greenway Health, and they have been helpful. At least they will...
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Operations
We have never had good training with Greenway Health. We had to actually pay for a trainer to come...
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Relationship, Value
When we talk to Greenway Health for them to look into something, the situation gets dropped and...
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Culture, Value
In the last two years, we were hit with a significant increase out of the blue with Greenway Health....
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Loyalty
My likelihood of recommending Greenway Health Telehealth is very high, but nobody is asking....
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Loyalty
There have never been any updates to Greenway Health Telehealth. Greenway Health Telehealth is not...
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Value
Ever since the government quit paying for telehealth solutions, we have been sort of happy with what...
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Relationship, Operations
Greenway Health has been very good. We have had a lot of very knowledgeable people from Greenway...
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Loyalty
There are a lot of things that we are using in the system that we have cobbled together and turned...
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Culture, Value
A lot of Greenway Health's charges are subscription-based now. We don't just see things show up on...
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Product
Our Greenway Health products are integrated with our pharmacy, radiology department, laboratory, and...
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Operations, Product
With Greenway Health Telehealth, the recording feature is great, but it is tough to use.
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Relationship
We get notices from Greenway Health about product updates. Greenway Health has a regular town hall...
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Relationship
The vendor's support is missing timely responses and timely feedback. I would like the vendor to...
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Loyalty, Product
Right now, the product is covering all the bases. It is pretty simple. It handles telehealth, so we...
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Value
The vendor nickel-and-dimes us a bit, and that is frustrating. However, the last few times we have...
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Product
I would like to see Greenway Health Telehealth be more integrated with Greenway Health Intergy EHR....
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Relationship
We have had a couple of Greenway Health representatives in the last couple of years, and we have had...
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Commentary Summary
Comment Type Breakout