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User Commentary
Loyalty
We are still trying to figure out how to improve the system's functionality so that our mobile...
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Operations
I wish some parts of Greenway Health's timelines for certain things were a little more current...
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Relationship
It is extremely difficult for us to get the vendor's level-one support people to understand our...
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Value
The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...
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Operations
When we set everything up for the system, we received zero training. I had to read an education...
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Operations
We don't receive training for the system or notifications about its new functionalities. The vendor...
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Relationship, Product
Greenway Health always updates their product, and they always comply with whatever regulation is...
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Value
Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...
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Operations
I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...
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Relationship
The vendor never proactively comes to us with anything. We are constantly knocking on their door for...
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Product
Most patients are able to navigate the product and accomplish the goal of being seen. We do have...
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Loyalty, Product
We started on the product, but its functionality is so cumbersome and poor that we aren't using it....
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Product
The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...
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Relationship
Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...
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Culture, Loyalty, Relationship
We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...
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Product
I primarily focus on network management and cybersecurity. The overall product works, but we do not...
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Relationship, Product
I like Greenway Health and most of what they have. I love their software and their software support;...
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Product
We use Greenway Health Telehealth a lot because it helps our type of medicine. We can follow up on...
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Culture
Greenway Health is up front. Whenever they want to do something, they usually send a proposal, and...
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Product
Greenway Health Telehealth is one of the best products on the market because it is stable and...
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Loyalty, Product
Before the COVID-19 pandemic, we anticipated telemedicine would play a strong part in the future of...
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Operations, Product
Everybody got used to telehealth technology during COVID-19. COVID-19 really ramped up everybody's...
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Product
Greenway Health's telehealth product completely integrates into the software, so the provider can...
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Relationship, Product, Value
One of the big strengths of Greenway Health Telehealth is behavioral health. With behavioral health,...
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Product
I don’t get complaints with Greenway Health Telehealth. The providers like it. We don't get negative...
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Loyalty
Telehealth was something going on for a long time with other systems, but Greenway Health was the...
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Relationship
I don’t really have a go-to person at Greenway Health for this product. But when I have called the...
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Loyalty
We decided to do telehealth because of COVID-19, and we used a solution outside of Greenway Health....
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Operations
We didn’t have a whole lot of training on Greenway Health Telehealth. We had to figure things out on...
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Product
The telehealth system is functioning fine. I don't have anybody complaining about it. It is working.
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Relationship
Our biggest struggle is with follow-through with Greenway Health. Sometimes they promise that...
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Operations, Product
With various upgrades, we have needed a lot of hotfixes. More testing needs to be done before...
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Relationship, Product
The vendor seems adaptable to change. When the COVID-19 pandemic happened, we had to adapt to...
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Relationship
When I have an issue, the vendor’s support team can answer the call. They are pretty quick. I have...
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Relationship
The vendor never takes the initiative when there is a problem. We usually have to find a problem and...
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Loyalty
The integration with the EMR definitely saves the providers and the patients a lot of time. We don't...
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Operations
Greenway Health offers a lot of documentation for the portal help system. Live training with...
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Relationship
Greenway Health has their own support line, but I don't think they have a dedicated support line for...
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Relationship
We have actually had a pretty good response in regard to being able to get ahold of support. We are...
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Product
We do use a lot of third-party vendors. We partnered with Greenway Health to integrate the Greenway...
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Relationship, Product
We have some technical issues with sound, video, and connecting to the meetings, but we get the...
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Loyalty, Relationship
We usually make the calls or send the emails to them rather than the other way around, but the...
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Loyalty, Relationship, Product
There are some things that we have recommended in terms of product improvement and user maintenance...
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Relationship, Operations
Greenway Health has put in place some of the things that we have recommended to them to speed up the...
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Loyalty
We are still looking for the ability to select all options or something like that in the system....
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Relationship
There have been issues with communication and trying to get through to the vendor. Sometimes when an...
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Product
The telehealth solution seems to be working out pretty well. We haven't had any issues with the...
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Loyalty
I don’t have too many issues with the system. The upgrades are fine, and the product works okay. The...
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Product
One challenge with Greenway Health's system is that it doesn’t allow doctors to use it from...
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Relationship
Greenway Health is pretty good at being proactive. When their service is down, we get notifications...
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Product
The product would be better if the patient could simply click a link and automatically go into a...
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Product
Overall, Greenway Health's product is okay. It takes a bit of time to find certain services. Some...
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Product
I wouldn’t buy Greenway Health Telehealth again because our old product performed better and was...
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