Greenway Health Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations
We have been very happy with Greenway Health Telehealth. We haven't had any specific training on it,...
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Relationship
Greenway Health rests on their laurels. We are a company that constantly moves ahead, so it feels...
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Culture, Relationship
Greenway Health Telehealth is very unstable. When we reach out to Greenway Health's support team, we...
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Relationship
Greenway Health could improve their responsiveness. The amount of time between discussions is very...
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Product
Greenway Health Telehealth isn't integrating well with our patient care platform.
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Operations
When I started working at this organization, there was no training period for Greenway Health...
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Operations, Product
The stability of Greenway Health Telehealth could be improved. It is very hit-or-miss and not very...
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Product
The feature I would like added to Greenway Health Telehealth is to let a front office, nursing, or...
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Relationship
Greenway Health has recently farmed out a lot of their support overseas, and the staff members just...
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Operations, Product
Greenway Health Telehealth is very simple to use. The setup is simple. The connection is pretty...
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Product, Value
When we are talking with a patient, there should be something on the side where we can make notes at...
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Product
The system is not perfect. The integrations should be better. Communication should be easy, but my...
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Loyalty
One year from now, I think Greenway Health will have gotten better. I believe they will have better...
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Relationship, Product
Greenway Health Telehealth does well. When it works, it is superb. The picture quality is superb,...
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Product
In Greenway Health Telehealth, it is nice that the provider can actually pull up a note and have it...
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Operations
The vendor has things that we have asked for that they have said they are working on or trying to...
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Relationship, Operations
The support for upgrades is pretty nonexistent. It is not until an upgrade happens and we start...
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Loyalty, Product
We have practices that still use Teams for telehealth, and the main reason for that is that with...
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Loyalty
We didn’t look at anybody else besides Greenway Health. We were just using Teams to conduct...
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Product
Greenway Health Telehealth is really good because it works right inside our program, and we can get...
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Product
We want Greenway Health’s AI platform for ambient listening to be integrated with Greenway Health Telehealth....
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Product
Some of the patients struggle with Greenway Health Telehealth because they are not familiar with the...
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Product
Greenway Health Telehealth actually does really well. I like it because I can set it up so that my...
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Product
Our main issues with Greenway Health Telehealth are user error on the patient side and patients not...
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Relationship, Product, Value
Before we used Greenway Health Telehealth, we wanted to be able to send an invite not only to the...
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Culture, Value
We have to do a lot of things on our own to drive down our costs. It seems like every little thing...
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Product
Greenway Health Telehealth is fairly easy to use, and I haven’t gotten any complaints. Greenway...
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Relationship
Greenway Health strives to try to get things done because things change in the healthcare field and...
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Product
The biggest challenge for us and using telehealth is patients having enough internet bandwidth and...
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Product, Value
Greenway Health Telehealth gives our patients an easy way to contact a provider. A lot of people are...
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Value
Greenway Health has made significant improvements in telehealth because of regulatory changes. Their...
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Culture, Relationship
Like many companies have, Greenway Health has moved their support to an offshore location. Many...
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Loyalty, Product
We just grabbed Greenway Health Telehealth during COVID-19, and then Greenway Health really...
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Product
Greenway Health Telehealth is super easy when handling multiparty scenarios. If we want to add a...
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Product
I like that Greenway Health Telehealth is integrated. I like that it is all tied together and that...
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Product
The downside is that Greenway Health Telehealth is not very user friendly. It is a couple of steps...
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Product
The program runs the way Greenway Health says it will, but they also say that they are making...
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