Greenway Health Telehealth
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Greenway Health Telehealth is pretty easy to use. If it is used appropriately, patients can log on...
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Greenway Health's support people will take care of things for us or push those things up the chain.
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The main gap that we are running into with the product is the amount of time it takes to do user...
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The vendor’s support team is very user friendly. If we have an issue, they send us an email or give...
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There are no downloads required for the product on any device we use. That is awesome, especially...
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We must buy a license for each provider. The vendor doesn’t make customers buy a license for users...
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The product is very user friendly in terms of what devices are compatible with it. That...
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We wish that the product would integrate with a certain area more. If the product did that, we would...
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The vendor does not keep all their promises. They were extremely helpful in their sales pitch, but...
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The vendor's phone and web support is pretty good. Those support people are good workers. They work...
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When things don’t work, or we get errors on things we typically use, we will put in a ticket, and...
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If we can just figure out how to use the system, we will be so much more efficient. Our patients...
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Every time we receive support from Greenway Health, there are quarterly fees or setup fees. We spend...
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The system is easy to use, but some users find it to be difficult. Greenway Health could offer...
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Greenway Health has great customer service. We can call in and get support right away. If we log a...
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We like Greenway Health Telehealth because it is set up for the different forms we must use. It is...
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We are moving away from Greenway Health Telehealth, but it isn't because of the telehealth solution....
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Hell no, Greenway Health does not avoid nickel-and-diming. If a customer wants the vendor's...
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If a customer is already running products from the Intergy suite, there isn't really another product...
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We like the tight integration with the rest of the Greenway Health system. We like the ability to...
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The system allows us to schedule patients directly on the PM system and set them up for a telehealth...
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Greenway Health stepped in to give us this product. One of their strengths is integration. Greenway...
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The system is very easy to use. We can send out invites to patients with the link, and that is very...
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Our behavioral health people wanted to work with whiteboards and do screen sharing so that they...
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Our patients were happy to have a telehealth option. Some of our elderly patients struggle to travel...
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We looked at the solution because it was already available in our EHR. We were able to get it up...
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The vendor charges us for the solution every time we do certain things. That is disappointing. The...
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The vendor's support isn't what it was a year ago. The vendor has cut people, and some of the people...
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There could be more customer service and more check-in calls during the implementation. The platform...
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I don't feel like I am getting communication from the vendor on the software. If I am, the...
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When I called, I had to wait on hold a bit, and I got someone and had an unusual issue happen. They...
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We had a demo from somebody that was decently high up in the telehealth side, but other than that, I...
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One reason the system works well is that it is a very simple platform. That is also a bit of a...
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The system is easy for our providers and patients to use. It helps us schedule and capture...
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I am pretty happy with the system. We were on another telehealth platform, and that one was...
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We were previously using another telehealth platform, but when Greenway Health came out with their...
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We are able to review the results of the patient's scan to let them know whether they are good...
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Greenway Health came out with a telehealth product, and they pushed it toward Intergy EHR. Then...
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If we go to the customer community on Greenway Health and look at telehealth for Prime Suite, there...
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From a patient experience standpoint, the product is not problematic because the patient can use a...
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Even though the product is an abyss, the licenses are relatively cheap. I can't really complain...
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When Greenway Health went to their own platform for telehealth, we elected to go with it because it...
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Greenway Health kept their promises. They told us what they would develop, and they did exactly what...
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For the telehealth system, we were all self-taught. There wasn't any training for the system.
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If we weren't a complicated system, the product would probably be fine. However, reporting drives...
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I really don't have any complaints about the telehealth system. Greenway Health did a good job. They...
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The solution helped us see more patients during the pandemic once people started staying home....
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The satisfaction for the clinical staff is higher than the providers' satisfaction because Greenway...
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Greenway Health Telehealth is easy to use. It is integrated with our EHR, and our providers and...
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When I had to get one of the vendor's senior-level people involved, they were very helpful. They...
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I like the solution, but it will only integrate with a certain EHR, and I wouldn't recommend that...
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There is a gap in the vendor's ability to get an administrator over the system without involving...
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I wouldn't buy this product again unless the vendor changed the way that they do business. When...
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