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Greenway Health Telehealth Commentary
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Schafer Jackson
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User Commentary

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Manager

Product

Greenway Health Telehealth is fairly easy to use, and I haven’t gotten any complaints. Greenway...

Aug 2024
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Manager

Relationship

Greenway Health strives to try to get things done because things change in the healthcare field and...

Aug 2024
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(0)
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Manager

Product

The biggest challenge for us and using telehealth is patients having enough internet bandwidth and...

Jul 2024
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Manager

Product, Value

Greenway Health Telehealth gives our patients an easy way to contact a provider. A lot of people are...

Jul 2024
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Manager

Value

Greenway Health has made significant improvements in telehealth because of regulatory changes. Their...

Jul 2024
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Manager

Culture, Relationship

Like many companies have, Greenway Health has moved their support to an offshore location. Many...

Jul 2024
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Manager

Loyalty, Product

We just grabbed Greenway Health Telehealth during COVID-19, and then Greenway Health really...

Jul 2024
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Manager

Product

Greenway Health Telehealth is super easy when handling multiparty scenarios. If we want to add a...

Jul 2024
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CEO/President

Product

I like that Greenway Health Telehealth is integrated. I like that it is all tied together and that...

Jun 2024
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CEO/President

Product

The downside is that Greenway Health Telehealth is not very user friendly. It is a couple of steps...

Jun 2024
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(0)
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CEO/President

Product

The program runs the way Greenway Health says it will, but they also say that they are making...

Jun 2024
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(0)
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Analyst/Coordinator

Product

The Greenway Health Telehealth product is not flexible for the specific type of customer we are....

Apr 2024
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Manager

Product

We are very pleased with Greenway Health's basic telehealth product. It is a very reliable system,...

Apr 2024
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(0)
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Manager

Relationship

Greenway Health doesn't have support people specifically for the system. We have to rely on the...

Apr 2024
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Manager

Culture, Value

For the most part, the vendor charges a flat fee for the system, but Greenway Health gets crazy...

Apr 2024
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(0)
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Analyst/Coordinator

Operations

I can't remember any time when a direct promise was made specifically by Greenway Health, but we...

Dec 2023
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Analyst/Coordinator

Loyalty

Our experience with Greenway Health Telehealth has been highly positive from a convenience...

Dec 2023
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Analyst/Coordinator

Product

Greenway Health Telehealth has been working well for the most part. It definitely works most of the...

Dec 2023
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Analyst/Coordinator

Relationship

Greenway Health’s support team is responsive to issues. We are usually the ones calling the vendor,...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

Our future satisfaction with Greenway Health Telehealth depends on whether new features or things...

Dec 2023
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(0)
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Manager

Product

Notifications to the patient come either from the interim email or from our patient intake platform,...

Dec 2023
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(0)
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Manager

Relationship, Operations, Product

We had a rocky setup period with the product because the system limited the number of users, but...

Dec 2023
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(0)
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Director

Loyalty

We are still trying to figure out how to improve the system's functionality so that our mobile...

Oct 2023
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(0)
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Director

Operations

I wish some parts of Greenway Health's timelines for certain things were a little more current...

Oct 2023
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(0)
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Director

Relationship

It is extremely difficult for us to get the vendor's level-one support people to understand our...

Oct 2023
||
(0)
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Director

Value

The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...

Oct 2023
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(0)
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Director

Operations

When we set everything up for the system, we received zero training. I had to read an education...

Oct 2023
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(0)
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Director

Operations

We don't receive training for the system or notifications about its new functionalities. The vendor...

Oct 2023
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(0)
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Manager

Relationship, Product

Greenway Health always updates their product, and they always comply with whatever regulation is...

Oct 2023
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(0)
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Manager

Value

Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...

Oct 2023
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(0)
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Manager

Operations

I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...

Oct 2023
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(0)
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CMO

Relationship

The vendor never proactively comes to us with anything. We are constantly knocking on their door for...

Sep 2023
||
(0)
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CMO

Product

Most patients are able to navigate the product and accomplish the goal of being seen. We do have...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Product

We started on the product, but its functionality is so cumbersome and poor that we aren't using it....

Sep 2023
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(0)
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VP/Other Executive

Product

The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...

Sep 2023
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(0)
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VP/Other Executive

Culture, Loyalty, Relationship

We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...

Sep 2023
||
(0)
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Director

Product

I primarily focus on network management and cybersecurity. The overall product works, but we do not...

Sep 2023
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View All Reports
Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.



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