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Greenway Health Telehealth Commentary
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Schafer Jackson
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User Commentary

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Manager

Product

We are very pleased with Greenway Health's basic telehealth product. It is a very reliable system,...

Apr 2024
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(0)
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Manager

Relationship

Greenway Health doesn't have support people specifically for the system. We have to rely on the...

Apr 2024
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(0)
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Manager

Culture, Value

For the most part, the vendor charges a flat fee for the system, but Greenway Health gets crazy...

Apr 2024
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(0)
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Analyst/Coordinator

Operations

I can't remember any time when a direct promise was made specifically by Greenway Health, but we...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

Our experience with Greenway Health Telehealth has been highly positive from a convenience...

Dec 2023
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(0)
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Analyst/Coordinator

Product

Greenway Health Telehealth has been working well for the most part. It definitely works most of the...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Greenway Health’s support team is responsive to issues. We are usually the ones calling the vendor,...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

Our future satisfaction with Greenway Health Telehealth depends on whether new features or things...

Dec 2023
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(0)
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Manager

Product

Notifications to the patient come either from the interim email or from our patient intake platform,...

Dec 2023
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(0)
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Manager

Relationship, Operations, Product

We had a rocky setup period with the product because the system limited the number of users, but...

Dec 2023
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(0)
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Director

Loyalty

We are still trying to figure out how to improve the system's functionality so that our mobile...

Oct 2023
||
(0)
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Director

Operations

I wish some parts of Greenway Health's timelines for certain things were a little more current...

Oct 2023
||
(0)
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Director

Relationship

It is extremely difficult for us to get the vendor's level-one support people to understand our...

Oct 2023
||
(0)
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Director

Value

The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...

Oct 2023
||
(0)
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Director

Operations

When we set everything up for the system, we received zero training. I had to read an education...

Oct 2023
||
(0)
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Director

Operations

We don't receive training for the system or notifications about its new functionalities. The vendor...

Oct 2023
||
(0)
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Manager

Relationship, Product

Greenway Health always updates their product, and they always comply with whatever regulation is...

Oct 2023
||
(0)
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Manager

Value

Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...

Oct 2023
||
(0)
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Manager

Operations

I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...

Oct 2023
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(0)
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CMO

Relationship

The vendor never proactively comes to us with anything. We are constantly knocking on their door for...

Sep 2023
||
(0)
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CMO

Product

Most patients are able to navigate the product and accomplish the goal of being seen. We do have...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Product

We started on the product, but its functionality is so cumbersome and poor that we aren't using it....

Sep 2023
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(0)
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VP/Other Executive

Product

The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Loyalty, Relationship

We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...

Sep 2023
||
(0)
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Director

Product

I primarily focus on network management and cybersecurity. The overall product works, but we do not...

Sep 2023
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(0)
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Physician

Relationship, Product

I like Greenway Health and most of what they have. I love their software and their software support;...

Aug 2023
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(0)
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Physician

Product

We use Greenway Health Telehealth a lot because it helps our type of medicine. We can follow up on...

Aug 2023
||
(0)
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Physician

Culture

Greenway Health is up front. Whenever they want to do something, they usually send a proposal, and...

Aug 2023
||
(0)
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CEO/President

Product

Greenway Health Telehealth is one of the best products on the market because it is stable and...

Aug 2023
||
(0)
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CEO/President

Loyalty, Product

Before the COVID-19 pandemic, we anticipated telemedicine would play a strong part in the future of...

Aug 2023
||
(0)
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CEO/President

Operations, Product

Everybody got used to telehealth technology during COVID-19. COVID-19 really ramped up everybody's...

Jun 2023
||
(0)
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CEO/President

Product

Greenway Health's telehealth product completely integrates into the software, so the provider can...

Jun 2023
||
(0)
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CEO/President

Relationship, Product, Value

One of the big strengths of Greenway Health Telehealth is behavioral health. With behavioral health,...

Jun 2023
||
(0)
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CEO/President

Product

I don’t get complaints with Greenway Health Telehealth. The providers like it. We don't get negative...

Jun 2023
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(0)
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CIO

Loyalty

Telehealth was something going on for a long time with other systems, but Greenway Health was the...

Jun 2023
||
(0)
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Manager

Relationship

I don’t really have a go-to person at Greenway Health for this product. But when I have called the...

May 2023
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(0)
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Manager

Loyalty

We decided to do telehealth because of COVID-19, and we used a solution outside of Greenway Health....

May 2023
||
(0)
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 or  to see details.

Manager

Operations

We didn’t have a whole lot of training on Greenway Health Telehealth. We had to figure things out on...

May 2023
||
(0)
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Manager

Product

The telehealth system is functioning fine. I don't have anybody complaining about it. It is working.

May 2023
||
(0)
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Manager

Relationship

Our biggest struggle is with follow-through with Greenway Health. Sometimes they promise that...

May 2023
||
(0)
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View All Reports
Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.



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