Greenway Health Telehealth Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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COO

Relationship

The vendor's support is missing timely responses and timely feedback. I would like the vendor to...

Jul 2025
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COO

Loyalty, Product

Right now, the product is covering all the bases. It is pretty simple. It handles telehealth, so we...

Jul 2025
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COO

Value

The vendor nickel-and-dimes us a bit, and that is frustrating. However, the last few times we have...

Jul 2025
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Analyst/Coordinator

Product

I would like to see Greenway Health Telehealth be more integrated with Greenway Health Intergy EHR....

Jun 2025
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Analyst/Coordinator

Relationship

We have had a couple of Greenway Health representatives in the last couple of years, and we have had...

Jun 2025
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Manager

Operations

We have been very happy with Greenway Health Telehealth. We haven't had any specific training on it,...

Apr 2025
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Manager

Relationship

Greenway Health rests on their laurels. We are a company that constantly moves ahead, so it feels...

Apr 2025
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Analyst/Coordinator

Culture, Relationship

Greenway Health Telehealth is very unstable. When we reach out to Greenway Health's support team, we...

Mar 2025
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Analyst/Coordinator

Relationship

Greenway Health could improve their responsiveness. The amount of time between discussions is very...

Mar 2025
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Analyst/Coordinator

Product

Greenway Health Telehealth isn't integrating well with our patient care platform.

Mar 2025
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Analyst/Coordinator

Operations

When I started working at this organization, there was no training period for Greenway Health...

Mar 2025
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Analyst/Coordinator

Operations, Product

The stability of Greenway Health Telehealth could be improved. It is very hit-or-miss and not very...

Mar 2025
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Director

Product

The feature I would like added to Greenway Health Telehealth is to let a front office, nursing, or...

Jan 2025
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Director

Relationship

Greenway Health has recently farmed out a lot of their support overseas, and the staff members just...

Jan 2025
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Director

Operations, Product

Greenway Health Telehealth is very simple to use. The setup is simple. The connection is pretty...

Jan 2025
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Physician

Product, Value

When we are talking with a patient, there should be something on the side where we can make notes at...

Jan 2025
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Physician

Product

The system is not perfect. The integrations should be better. Communication should be easy, but my...

Jan 2025
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Physician

Loyalty

One year from now, I think Greenway Health will have gotten better. I believe they will have better...

Jan 2025
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Physician

Relationship, Product

Greenway Health Telehealth does well. When it works, it is superb. The picture quality is superb,...

Jan 2025
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Director

Product

In Greenway Health Telehealth, it is nice that the provider can actually pull up a note and have it...

Dec 2024
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Director

Operations

The vendor has things that we have asked for that they have said they are working on or trying to...

Dec 2024
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Director

Relationship, Operations

The support for upgrades is pretty nonexistent. It is not until an upgrade happens and we start...

Dec 2024
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Director

Loyalty, Product

We have practices that still use Teams for telehealth, and the main reason for that is that with...

Dec 2024
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Director

Loyalty

We didn’t look at anybody else besides Greenway Health. We were just using Teams to conduct...

Dec 2024
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CEO/President

Product

Greenway Health Telehealth is really good because it works right inside our program, and we can get...

Dec 2024
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CEO/President

Product

We want Greenway Health’s AI platform for ambient listening to be integrated with Greenway Health Telehealth....

Dec 2024
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CEO/President

Product

Some of the patients struggle with Greenway Health Telehealth because they are not familiar with the...

Dec 2024
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Manager

Product

Greenway Health Telehealth actually does really well. I like it because I can set it up so that my...

Oct 2024
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Manager

Product

Our main issues with Greenway Health Telehealth are user error on the patient side and patients not...

Oct 2024
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Manager

Relationship, Product, Value

Before we used Greenway Health Telehealth, we wanted to be able to send an invite not only to the...

Oct 2024
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Manager

Culture, Value

We have to do a lot of things on our own to drive down our costs. It seems like every little thing...

Oct 2024
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Manager

Product

Greenway Health Telehealth is fairly easy to use, and I haven’t gotten any complaints. Greenway...

Aug 2024
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Manager

Relationship

Greenway Health strives to try to get things done because things change in the healthcare field and...

Aug 2024
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