Greenway Health Telehealth
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Schafer Jackson
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User Commentary

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Manager

Implementation and Training

With various upgrades, we have needed a lot of hotfixes. More testing needs to be done before...

Feb 2023
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Manager

Service and Support

The vendor seems adaptable to change. When the COVID-19 pandemic happened, we had to adapt to...

Feb 2023
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Manager

Service and Support

When I have an issue, the vendor’s support team can answer the call. They are pretty quick. I have...

Feb 2023
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Manager

Relationship

The vendor never takes the initiative when there is a problem. We usually have to find a problem and...

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

The integration with the EMR definitely saves the providers and the patients a lot of time. We don't...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Greenway Health offers a lot of documentation for the portal help system. Live training with...

Jan 2023
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Analyst/Coordinator

Service and Support

Greenway Health has their own support line, but I don't think they have a dedicated support line for...

Jan 2023
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Analyst/Coordinator

Service and Support

We have actually had a pretty good response in regard to being able to get ahold of support. We are...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

We do use a lot of third-party vendors. We partnered with Greenway Health to integrate the Greenway...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We have some technical issues with sound, video, and connecting to the meetings, but we get the...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We usually make the calls or send the emails to them rather than the other way around, but the...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

There are some things that we have recommended in terms of product improvement and user maintenance...

Jan 2023
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Analyst/Coordinator

Relationship

Greenway Health has put in place some of the things that we have recommended to them to speed up the...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We are still looking for the ability to select all options or something like that in the system....

Jan 2023
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Analyst/Coordinator

Relationship

There have been issues with communication and trying to get through to the vendor. Sometimes when an...

Jan 2023
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Director

Interfacing and Integration

I don’t have too many issues with the system. The upgrades are fine, and the product works okay. The...

Jan 2023
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Director

Technology

One challenge with Greenway Health's system is that it doesn’t allow doctors to use it from...

Jan 2023
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Director

Service and Support

Greenway Health is pretty good at being proactive. When their service is down, we get notifications...

Jan 2023
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Manager

Functionality and Upgrades

The product would be better if the patient could simply click a link and automatically go into a...

Dec 2022
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Manager

Functionality and Upgrades

Overall, Greenway Health's product is okay. It takes a bit of time to find certain services. Some...

Dec 2022
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Manager

Functionality and Upgrades

I wouldn’t buy Greenway Health Telehealth again because our old product performed better and was...

Dec 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The system allows our patients to connect with providers despite their location. With a previous...

Oct 2022
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VP/Other Executive

Implementation and Training

No training came with the product. I had to call and ask what things I was supposed to have set up....

Oct 2022
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VP/Other Executive

ROI / Cost

We are using Greenway Health's telehealth platform in lieu of office visits because of the pandemic....

Oct 2022
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VP/Other Executive

ROI / Cost

We are disappointed with the system. We have had a lot of connectivity issues. Our location uses...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Patients are somewhat intimidated by the system's video chat functionality; it is unfamiliar, and...

Oct 2022
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Chief Innovation Officer

Relationship

We chose to work with Greenway Health because their system is fully integrated into our EMR. That...

Aug 2022
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Chief Innovation Officer

Relationship

We have dealt with Greenway Health’s executives and are tight with their group. We have taken our...

Aug 2022
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Chief Innovation Officer

Lessons Learned

I would definitely recommend Greenway Health's telehealth system to anyone who has Greenway Health's...

Aug 2022
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COO

Implementation and Training

Greenway Health doesn’t keep all their promises because when the actual implementation happened,...

Jul 2022
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Manager

Functionality and Upgrades

Greenway Health didn't have telehealth capabilities, and we were outsourcing. But my sales...

Jul 2022
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VP/Other Executive

Interfacing and Integration

I see Greenway Health's system as a standalone tool. It doesn't integrate too well at all. The...

Jun 2022
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VP/Other Executive

Service and Support

Greenway Health’s support team is slow, but I have never really had to make a service call. Greenway...

Jun 2022
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VP/Other Executive

Lessons Learned

Greenway Health's system gets providers connected with patients. If an organization has a provider...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There is nothing fabulous about Greenway Health's telehealth system. We would definitely entertain...

Jun 2022
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VP/Other Executive

Technology

I can’t point to anything that Greenway Health promised to do and then did or didn’t deliver. I just...

Jun 2022
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VP/Other Executive

ROI / Cost

We have a lot of providers, but we have very few telehealth cases, and there isn't a licensing model...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Greenway Health’s initial training was fine. We don’t really use their ongoing training. The...

Jun 2022
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CEO/President

Interfacing and Integration

We chose to use Greenway Health Telehealth because it was fully integrated with our EHR, PM system,...

Jun 2022
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CEO/President

Functionality and Upgrades

One of the things I really like about Greenway Health Telehealth is that my physicians can handle...

Jun 2022
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CEO/President

Lessons Learned

I wish the physicians could send out multiple links for several people to join for the same group...

Jun 2022
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Manager

Functionality and Upgrades

I have tried to promote telehealth in our office for years, but the physicians were not intrigued....

Jun 2022
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Manager

Interfacing and Integration

Greenway Health's telehealth system is easy to use and is working great. I really like how...

Jun 2022
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CEO/President

Functionality and Upgrades

I have no problems with Greenway Health Telehealth. It is easy to use, and it is a great way to...

Jun 2022
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CEO/President

Relationship

My problem is that Greenway Health Telehealth misrepresented other products they offer, and that...

Jun 2022
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Director

Relationship

We haven’t had to call the support team very many times, but when we have needed to call, the team...

Jun 2022
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Director

Functionality and Upgrades

Telehealth visits are easy to access for the staff and the patients. We try to make things...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Greenway Health Telehealth is user friendly for patients. The system is also self-explanatory....

May 2022
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Analyst/Coordinator

Interfacing and Integration

We have an outside login for Greenway Health Telehealth. I wish I had a way to connect it to our...

May 2022
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Manager

Functionality and Upgrades

Greenway Health Telehealth is pretty easy to use. If it is used appropriately, patients can log on...

Apr 2022
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Manager

Service and Support

Greenway Health's support people will take care of things for us or push those things up the chain.

Apr 2022
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