Greenway Health Telehealth Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Loyalty

We are still trying to figure out how to improve the system's functionality so that our mobile...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I wish some parts of Greenway Health's timelines for certain things were a little more current...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It is extremely difficult for us to get the vendor's level-one support people to understand our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we set everything up for the system, we received zero training. I had to read an education...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't receive training for the system or notifications about its new functionalities. The vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Greenway Health always updates their product, and they always comply with whatever regulation is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

The vendor never proactively comes to us with anything. We are constantly knocking on their door for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Most patients are able to navigate the product and accomplish the goal of being seen. We do have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We started on the product, but its functionality is so cumbersome and poor that we aren't using it....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Relationship

We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I primarily focus on network management and cybersecurity. The overall product works, but we do not...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I like Greenway Health and most of what they have. I love their software and their software support;...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We use Greenway Health Telehealth a lot because it helps our type of medicine. We can follow up on...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture

Greenway Health is up front. Whenever they want to do something, they usually send a proposal, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Greenway Health Telehealth is one of the best products on the market because it is stable and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Before the COVID-19 pandemic, we anticipated telemedicine would play a strong part in the future of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Everybody got used to telehealth technology during COVID-19. COVID-19 really ramped up everybody's...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Greenway Health's telehealth product completely integrates into the software, so the provider can...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product, Value

One of the big strengths of Greenway Health Telehealth is behavioral health. With behavioral health,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I don’t get complaints with Greenway Health Telehealth. The providers like it. We don't get negative...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Telehealth was something going on for a long time with other systems, but Greenway Health was the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t really have a go-to person at Greenway Health for this product. But when I have called the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We decided to do telehealth because of COVID-19, and we used a solution outside of Greenway Health....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We didn’t have a whole lot of training on Greenway Health Telehealth. We had to figure things out on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The telehealth system is functioning fine. I don't have anybody complaining about it. It is working.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our biggest struggle is with follow-through with Greenway Health. Sometimes they promise that...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With various upgrades, we have needed a lot of hotfixes. More testing needs to be done before...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor seems adaptable to change. When the COVID-19 pandemic happened, we had to adapt to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I have an issue, the vendor’s support team can answer the call. They are pretty quick. I have...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor never takes the initiative when there is a problem. We usually have to find a problem and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

The integration with the EMR definitely saves the providers and the patients a lot of time. We don't...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Greenway Health offers a lot of documentation for the portal help system. Live training with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Greenway Health has their own support line, but I don't think they have a dedicated support line for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have actually had a pretty good response in regard to being able to get ahold of support. We are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We do use a lot of third-party vendors. We partnered with Greenway Health to integrate the Greenway...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have some technical issues with sound, video, and connecting to the meetings, but we get the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We usually make the calls or send the emails to them rather than the other way around, but the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

There are some things that we have recommended in terms of product improvement and user maintenance...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Greenway Health has put in place some of the things that we have recommended to them to speed up the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are still looking for the ability to select all options or something like that in the system....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There have been issues with communication and trying to get through to the vendor. Sometimes when an...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The telehealth solution seems to be working out pretty well. We haven't had any issues with the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I don’t have too many issues with the system. The upgrades are fine, and the product works okay. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One challenge with Greenway Health's system is that it doesn’t allow doctors to use it from...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Greenway Health is pretty good at being proactive. When their service is down, we get notifications...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product would be better if the patient could simply click a link and automatically go into a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, Greenway Health's product is okay. It takes a bit of time to find certain services. Some...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wouldn’t buy Greenway Health Telehealth again because our old product performed better and was...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports