Greenway Health Telehealth
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Manager

Greenway Health Telehealth is pretty easy to use. If it is used appropriately, patients can log on...

Apr 2022
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Manager

Greenway Health's support people will take care of things for us or push those things up the chain.

Apr 2022
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Analyst/Coordinator

The main gap that we are running into with the product is the amount of time it takes to do user...

Mar 2022
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Analyst/Coordinator

The vendor’s support team is very user friendly. If we have an issue, they send us an email or give...

Mar 2022
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Analyst/Coordinator

There are no downloads required for the product on any device we use. That is awesome, especially...

Mar 2022
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Analyst/Coordinator

We must buy a license for each provider. The vendor doesn’t make customers buy a license for users...

Mar 2022
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Analyst/Coordinator

The product is very user friendly in terms of what devices are compatible with it. That...

Mar 2022
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Analyst/Coordinator

We wish that the product would integrate with a certain area more. If the product did that, we would...

Mar 2022
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Analyst/Coordinator

The vendor does not keep all their promises. They were extremely helpful in their sales pitch, but...

Feb 2022
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Analyst/Coordinator

The vendor's phone and web support is pretty good. Those support people are good workers. They work...

Feb 2022
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Analyst/Coordinator

When things don’t work, or we get errors on things we typically use, we will put in a ticket, and...

Feb 2022
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Analyst/Coordinator

If we can just figure out how to use the system, we will be so much more efficient. Our patients...

Feb 2022
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Manager

Every time we receive support from Greenway Health, there are quarterly fees or setup fees. We spend...

Feb 2022
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Manager

The system is easy to use, but some users find it to be difficult. Greenway Health could offer...

Feb 2022
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Manager

Greenway Health has great customer service. We can call in and get support right away. If we log a...

Feb 2022
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Manager

We like Greenway Health Telehealth because it is set up for the different forms we must use. It is...

Feb 2022
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Director

We are moving away from Greenway Health Telehealth, but it isn't because of the telehealth solution....

Jan 2022
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Director

Hell no, Greenway Health does not avoid nickel-and-diming. If a customer wants the vendor's...

Jan 2022
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Director

If a customer is already running products from the Intergy suite, there isn't really another product...

Jan 2022
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Director

We like the tight integration with the rest of the Greenway Health system. We like the ability to...

Jan 2022
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Director

The system allows us to schedule patients directly on the PM system and set them up for a telehealth...

Jan 2022
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Manager

Greenway Health stepped in to give us this product. One of their strengths is integration. Greenway...

Dec 2021
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Manager

The system is very easy to use. We can send out invites to patients with the link, and that is very...

Dec 2021
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Manager

Our behavioral health people wanted to work with whiteboards and do screen sharing so that they...

Dec 2021
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Manager

Our patients were happy to have a telehealth option. Some of our elderly patients struggle to travel...

Nov 2021
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Manager

We looked at the solution because it was already available in our EHR. We were able to get it up...

Nov 2021
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Manager

The vendor charges us for the solution every time we do certain things. That is disappointing. The...

Nov 2021
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Manager

The vendor's support isn't what it was a year ago. The vendor has cut people, and some of the people...

Nov 2021
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Director

There could be more customer service and more check-in calls during the implementation. The platform...

Sep 2021
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Director

I don't feel like I am getting communication from the vendor on the software. If I am, the...

Sep 2021
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Director

When I called, I had to wait on hold a bit, and I got someone and had an unusual issue happen. They...

Sep 2021
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Director

We had a demo from somebody that was decently high up in the telehealth side, but other than that, I...

Sep 2021
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Director

One reason the system works well is that it is a very simple platform. That is also a bit of a...

Sep 2021
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Director

The system is easy for our providers and patients to use. It helps us schedule and capture...

Sep 2021
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Director

I am pretty happy with the system. We were on another telehealth platform, and that one was...

Sep 2021
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Director

We were previously using another telehealth platform, but when Greenway Health came out with their...

Sep 2021
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Director

We are able to review the results of the patient's scan to let them know whether they are good...

Sep 2021
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COO

Greenway Health came out with a telehealth product, and they pushed it toward Intergy EHR. Then...

Sep 2021
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COO

If we go to the customer community on Greenway Health and look at telehealth for Prime Suite, there...

Sep 2021
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COO

From a patient experience standpoint, the product is not problematic because the patient can use a...

Sep 2021
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COO

Even though the product is an abyss, the licenses are relatively cheap. I can't really complain...

Sep 2021
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Director

When Greenway Health went to their own platform for telehealth, we elected to go with it because it...

Aug 2021
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Director

Greenway Health kept their promises. They told us what they would develop, and they did exactly what...

Aug 2021
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Director

For the telehealth system, we were all self-taught. There wasn't any training for the system.

Aug 2021
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Director

If we weren't a complicated system, the product would probably be fine. However, reporting drives...

Aug 2021
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Director

I really don't have any complaints about the telehealth system. Greenway Health did a good job. They...

Aug 2021
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Manager

The solution helped us see more patients during the pandemic once people started staying home....

Aug 2021
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Manager

The satisfaction for the clinical staff is higher than the providers' satisfaction because Greenway...

Aug 2021
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Director

Greenway Health Telehealth is easy to use. It is integrated with our EHR, and our providers and...

Jul 2021
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Director

When I had to get one of the vendor's senior-level people involved, they were very helpful. They...

Jul 2021
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Director

I like the solution, but it will only integrate with a certain EHR, and I wouldn't recommend that...

Jul 2021
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Director

There is a gap in the vendor's ability to get an administrator over the system without involving...

Jul 2021
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Director

I wouldn't buy this product again unless the vendor changed the way that they do business. When...

Jul 2021
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