Greenway Health Telehealth Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Product

The Greenway Health Telehealth product is not flexible for the specific type of customer we are....

Apr 2024
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Manager

Product

We are very pleased with Greenway Health's basic telehealth product. It is a very reliable system,...

Apr 2024
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Manager

Relationship

Greenway Health doesn't have support people specifically for the system. We have to rely on the...

Apr 2024
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Manager

Culture, Value

For the most part, the vendor charges a flat fee for the system, but Greenway Health gets crazy...

Apr 2024
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Analyst/Coordinator

Operations

I can't remember any time when a direct promise was made specifically by Greenway Health, but we...

Dec 2023
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Analyst/Coordinator

Loyalty

Our experience with Greenway Health Telehealth has been highly positive from a convenience...

Dec 2023
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Analyst/Coordinator

Product

Greenway Health Telehealth has been working well for the most part. It definitely works most of the...

Dec 2023
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Analyst/Coordinator

Relationship

Greenway Health’s support team is responsive to issues. We are usually the ones calling the vendor,...

Dec 2023
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Analyst/Coordinator

Loyalty

Our future satisfaction with Greenway Health Telehealth depends on whether new features or things...

Dec 2023
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Manager

Product

Notifications to the patient come either from the interim email or from our patient intake platform,...

Dec 2023
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Manager

Relationship, Operations, Product

We had a rocky setup period with the product because the system limited the number of users, but...

Dec 2023
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Director

Loyalty

We are still trying to figure out how to improve the system's functionality so that our mobile...

Oct 2023
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Director

Operations

I wish some parts of Greenway Health's timelines for certain things were a little more current...

Oct 2023
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(0)
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Director

Relationship

It is extremely difficult for us to get the vendor's level-one support people to understand our...

Oct 2023
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Director

Value

The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...

Oct 2023
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(0)
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Director

Operations

When we set everything up for the system, we received zero training. I had to read an education...

Oct 2023
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Director

Operations

We don't receive training for the system or notifications about its new functionalities. The vendor...

Oct 2023
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Manager

Relationship, Product

Greenway Health always updates their product, and they always comply with whatever regulation is...

Oct 2023
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(0)
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Manager

Value

Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...

Oct 2023
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Manager

Operations

I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...

Oct 2023
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CMO

Relationship

The vendor never proactively comes to us with anything. We are constantly knocking on their door for...

Sep 2023
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(0)
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CMO

Product

Most patients are able to navigate the product and accomplish the goal of being seen. We do have...

Sep 2023
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VP/Other Executive

Loyalty, Product

We started on the product, but its functionality is so cumbersome and poor that we aren't using it....

Sep 2023
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(0)
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VP/Other Executive

Product

The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...

Sep 2023
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VP/Other Executive

Culture, Loyalty, Relationship

We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...

Sep 2023
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Director

Product

I primarily focus on network management and cybersecurity. The overall product works, but we do not...

Sep 2023
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(0)
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Physician

Relationship, Product

I like Greenway Health and most of what they have. I love their software and their software support;...

Aug 2023
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(0)
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Physician

Product

We use Greenway Health Telehealth a lot because it helps our type of medicine. We can follow up on...

Aug 2023
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(0)
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Physician

Culture

Greenway Health is up front. Whenever they want to do something, they usually send a proposal, and...

Aug 2023
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(0)
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CEO/President

Product

Greenway Health Telehealth is one of the best products on the market because it is stable and...

Aug 2023
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(0)
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CEO/President

Loyalty, Product

Before the COVID-19 pandemic, we anticipated telemedicine would play a strong part in the future of...

Aug 2023
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CEO/President

Operations, Product

Everybody got used to telehealth technology during COVID-19. COVID-19 really ramped up everybody's...

Jun 2023
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(0)
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CEO/President

Product

Greenway Health's telehealth product completely integrates into the software, so the provider can...

Jun 2023
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(0)
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CEO/President

Relationship, Product, Value

One of the big strengths of Greenway Health Telehealth is behavioral health. With behavioral health,...

Jun 2023
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CEO/President

Product

I don’t get complaints with Greenway Health Telehealth. The providers like it. We don't get negative...

Jun 2023
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CIO

Loyalty

Telehealth was something going on for a long time with other systems, but Greenway Health was the...

Jun 2023
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