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Livongo (Chronic Care Management, Mostly Employer)
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
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Overall Score Filtered view: ##.# C Segment Average ##.#
Average for Remote Patient Monitoring ##.#
50
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100
Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Proactive service (1-9)
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Loyalty
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Limited Data
Part of long-term plans (Yes|No)
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Limited Data
Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Forecasted overall satisfaction (1-9)
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Limited Data
Operations
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Limited Data
Quality of implementation (1-9)
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Limited Data
Quality of training (1-9)
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Limited Data
Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Limited Data
Overall product quality (1-9)
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Limited Data
Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Limited Data
Quality of support (1-9)
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Limited Data
Vendor executive involvement (1-9)
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Limited Data
Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
Money’s worth (1-9)
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Limited Data
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Facility Type
Standalone Facilities
Multi-site Facilities
100%
0%
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Latest Comments See all (12) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Relationship, Value
Getting my money’s worth is where I'm starting to have a concern with...
Director
Relationship
I'm still involved with Livongo Health’s executives, but more so when...
Manager
Relationship
Livongo Health's account teams are very high touch. They want to make...
Manager
Value
The system's billing comes through Express Scripts as part of our...
Manager
Product
Livongo's reporting tool actually shows us how many participants there...
Manager
Loyalty
There are a lot of other products coming out that are similar to...
Director
Product
Livongo getting people to check their blood sugar is critical, but at...
Director
Relationship, Product
Almost everything about what Livongo offers is reactive because when...
Director
Relationship
We have a really good relationship with Livongo Health, and Livongo is...
Director
Value
I like the fact that Livongo Health only charges us for people who are...