Livongo (Chronic Care Management, Mostly Employer) Commentary
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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Director

Product

Livongo getting people to check their blood sugar is critical, but at the same time, it still comes...

Jul 2024
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Director

Relationship, Product

Almost everything about what Livongo offers is reactive because when we use it, it is because...

Jul 2024
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Director

Relationship

We have a really good relationship with Livongo Health, and Livongo is not something that we have to...

Jul 2024
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Director

Value

I like the fact that Livongo Health only charges us for people who are engaging with the program...

Jul 2024
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Director

Product

Livongo does share data with our medical plan, so from that aspect, things seem to work well. We had...

Jul 2024
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Director

Loyalty, Relationship, Product

Livongo Health has been a good partner. In fact, we have added services with them and are looking at...

Jul 2024
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Director

Loyalty, Value

We started working with Livongo Health because diabetes was a high cost for us as well as a highly...

Feb 2024
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Director

Relationship, Product

Livongo Health does the outreach. So when somebody is identified as a potential candidate for their...

Feb 2024
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Director

Relationship

I find the people that Livongo Health hires to have really good initiative. If an issue is reported...

Feb 2024
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Director

Operations

The implementation, from what I remember years ago, was very smooth. I get very few complaints about...

Feb 2024
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Director

Product

We monitor HbA1c, so we have seen significant clinical reductions there. We are also definitely...

Feb 2024
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Director

Loyalty, Relationship

I have a concern about what the vendor is going to do with the brand. They have built a really good...

Feb 2024
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Manager

Relationship, Product

Livongo Health’s customer support is really good. Their tools are very good. We have very good...

Jan 2024
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Manager

Operations

The implementation was pretty simple. We only had one little hiccup with a group being included that...

Jan 2024
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Manager

Relationship

Livongo Health is very proactive with their reporting and making sure that all our service needs are...

Jan 2024
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Manager

Relationship

We have a new success executive from Livongo Health who stepped in, and we have had meetings with...

Dec 2023
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Manager

Relationship

We are very appreciative of the fact that the vendor's executive team desires to reach out to us....

Dec 2023
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Director

Loyalty, Product

The Livongo solution works well for members; they like it. Livongo Health has a good marketing...

Nov 2023
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Director

Value

With Livongo, the challenge that I face is having actuarially certified savings that would get us to...

Nov 2023
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Director

Relationship

Livongo Health is responsive to our company’s needs. They are willing to adapt their outreach...

Nov 2023
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Director

Relationship, Product

Enrolling people in the Livongo program has been our primary challenge. Although we have had many...

Nov 2023
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Director

Relationship

Anytime we have an issue, our Livongo Health representative is willing to go back and research it...

Nov 2023
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Director

Product

Livongo Health provides us with all the necessary data, so we do not need to monitor things much. We...

Nov 2023
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