Livongo (Chronic Care Management, Mostly Employer) Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Loyalty, Value

We started working with Livongo Health because diabetes was a high cost for us as well as a highly...

Feb 2024
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Director

Relationship, Product

Livongo Health does the outreach. So when somebody is identified as a potential candidate for their...

Feb 2024
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Director

Relationship

I find the people that Livongo Health hires to have really good initiative. If an issue is reported...

Feb 2024
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Director

Operations

The implementation, from what I remember years ago, was very smooth. I get very few complaints about...

Feb 2024
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Director

Product

We monitor HbA1c, so we have seen significant clinical reductions there. We are also definitely...

Feb 2024
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Director

Loyalty, Relationship

I have a concern about what the vendor is going to do with the brand. They have built a really good...

Feb 2024
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Manager

Relationship, Product

Livongo Health’s customer support is really good. Their tools are very good. We have very good...

Jan 2024
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Manager

Operations

The implementation was pretty simple. We only had one little hiccup with a group being included that...

Jan 2024
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Manager

Relationship

Livongo Health is very proactive with their reporting and making sure that all our service needs are...

Jan 2024
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Manager

Relationship

We have a new success executive from Livongo Health who stepped in, and we have had meetings with...

Dec 2023
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Manager

Relationship

We are very appreciative of the fact that the vendor's executive team desires to reach out to us....

Dec 2023
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Director

Loyalty, Product

The Livongo solution works well for members; they like it. Livongo Health has a good marketing...

Nov 2023
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Director

Value

With Livongo, the challenge that I face is having actuarially certified savings that would get us to...

Nov 2023
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Director

Relationship

Livongo Health is responsive to our company’s needs. They are willing to adapt their outreach...

Nov 2023
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Director

Relationship, Product

Enrolling people in the Livongo program has been our primary challenge. Although we have had many...

Nov 2023
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Director

Relationship

Anytime we have an issue, our Livongo Health representative is willing to go back and research it...

Nov 2023
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Director

Product

Livongo Health provides us with all the necessary data, so we do not need to monitor things much. We...

Nov 2023
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Analyst/Coordinator

Operations

Livongo Health is very helpful in giving training to our clinics. That is something we have that a...

Jul 2023
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Analyst/Coordinator

Value

Livongo is integrated with some of our healthcare carriers and that sort of thing, so that helps....

Jul 2023
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VP/Other Executive

Loyalty, Operations

In the beginning, we actually had two different vendors because Livongo Health didn’t offer all of...

Jul 2023
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VP/Other Executive

Loyalty

When I think about current goals and outcomes with Livongo Health, I think there are some other...

Jul 2023
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VP/Other Executive

Relationship

I have heard some frustration from some employees saying that when things work, they work very well,...

Jul 2023
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VP/Other Executive

Loyalty, Value

We think the ROI on the system is fantastic. All our construction peer companies and other...

Jul 2023
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VP/Other Executive

Product

The equipment and the experience have not been good, and our numbers actually kind of support that....

Jul 2023
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VP/Other Executive

Relationship

The vendor has done a really good job of telling us where they are and where things fall on their...

Jul 2023
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VP/Other Executive

Product

We have some people who are fairly remote, and some of the work we do is in a pretty remote place,...

Jul 2023
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VP/Other Executive

Loyalty, Product

Through our wellness vendor, we are able to measure improvements made for patients with certain...

Jul 2023
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Manager

Product

Everything has gone well with Livongo Health. We don't have a ton of utilization, but I have never...

Jul 2023
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Manager

Relationship

The vendor could be more proactive by reaching out and talking about our utilization and ways we...

Jul 2023
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Director

Relationship, Product

When we introduced Livongo, someone with diabetes got the glucose monitor, which comes with lancets...

May 2023
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Director

Value

We get back more than what Livongo Health charges. The system is cutting down on medical expenses....

May 2023
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Director

Relationship, Value

Livongo Health is doing very well at driving tangible outcomes. They are helping us reinforce their...

May 2023
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Director

Relationship, Product

We have employees that are severe diabetics. We highly encourage them to utilize the diabetes...

May 2023
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Director

Relationship

Livongo is very easy to use. If we have any questions whatsoever, all we need to do is pick up the...

May 2023
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Director

Operations

Livongo Health is fast and accurate, and they provide wonderful education during implementations and...

May 2023
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Director

Product

We have introduced a weight management program, but it is not as popular as I had hoped. People have...

May 2023
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Manager

Relationship, Product

Livongo could be better when it comes to engagement. Making sure that we are able to reach those in...

Apr 2023
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Manager

Relationship

Livongo Health does a decent job of getting the employees up and running.

Apr 2023
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Manager

Value

The return on investment that Livongo shows we are receiving isn't 100% accurate because there is...

Apr 2023
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