Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that previously was published on KLAS’ website, now available under the "Full Report" download) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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Director
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We have a running list of wish-list items for the product. One of the...
Director
Relationship
R1 RCM continues to be an excellent vendor to work with. They are...
Director
Value
The biggest complaint that we got for a very long time was that when...
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Loyalty
R1 RCM is attempting to be extremely flexible and adapt to how we feel...
Analyst/Coordinator
Loyalty, Product
The HL7 interface and APIs between our EHR and Tonic could be better,...
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If we need to meet specifically to review something or troubleshoot on...
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Operations
The ongoing training for Tonic could be improved. R1 RCM needs to do...
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Loyalty
Tonic has potential, but the patients don't use it that much. When we...
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Operations, Product
Most of the recent upgrades for Tonic have gone fairly smoothly, but a...
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We have an R1 RCM account manager, and that is about as high as we...