Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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CIO
Relationship, Operations
WellSky documents what the system is supposed to do pretty nicely, but...
CIO
Product
We have had issues with CarePort. We seem to have a long-standing...
CIO
Operations
WellSky's training is good. I wish they had more. They bundle too much...
CIO
Relationship, Product
For what they do, WellSky is pretty strong. We use CarePort for...
CEO/President
Product
The top benefits from using the vendor are automation and efficiency.
CEO/President
Product
I would like to have better differentiation regarding payer alignment...
CEO/President
Culture, Value
In general, I would like WellSky to do more services for long-standing...
Director
Relationship
I don't think we have any problems with WellSky. The vendor seems to...
Analyst/Coordinator
Product, Value
The benefit of using the CarePort subscription service is mostly the...
Analyst/Coordinator
Relationship, Product
CarePort is fine. It is what it is, and we don't have any problem with...