Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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VP/Other Executive
Loyalty, Product
The product fulfills a rather complex piece in that it is an...
VP/Other Executive
Relationship
It probably isn't common to run across a person with this many...
VP/Other Executive
Relationship
The support has been very good. The vendor has evolved in the last two...
VP/Other Executive
Operations
There aren't any problems with the vendor’s training. They have done...
VP/Other Executive
Product, Value
We track and trend our ability to book online appointments to the...
VP/Other Executive
Loyalty, Product
blockit has a road map of things that they are working on. There is...
VP/Other Executive
Relationship
Even my CIO and our system's CEO know about blockit because those...
VP/Other Executive
Value
blockit 100% avoids charging for every little thing. I can't say...
CEO/President
Loyalty, Product
From a patient scheduling standpoint, the score for the system's...
CEO/President
Product, Value
If my peer or friend were a healthcare system, I would be very likely...