Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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Director
Culture, Loyalty
Zipnosis was acquired recently, so they are a new vendor. However,...
Director
Loyalty, Value
Like most health systems, we are looking for an ROI with all of our...
Director
Culture, Value
About a year ago, Zipnosis changed their cost structure. Things were...
Director
Product
Fabric has some convoluted reporting systems that are hard to use and...
Director
Relationship, Product
With Fabric, there have been things that we have struggled with. We...
Manager
Product
Zipnosis is awesome and super easy to use, and I would consider it a...
Manager
Relationship
Zipnosis has been great to work with. Zipnosis has always been...
Manager
Product
If a patient is in the EHR's patient portal and clicks a link, they...
CIO
Value
We have had Zipnosis for a long time, but I know currently they do...
CIO
Operations
There is nothing wrong with Zipnosis' training. The vendor is very responsive....