Zipnosis
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Director

We have had a bit of an expansion to continue to use Zipnosis. So I don't know that Zipnosis is...

Apr 2022
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Director

With regard to the build, the interface component, and the integration with our EMR, there have just...

Apr 2022
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Director

In talking with my team, I have gotten an understanding of why things have fallen behind or why our...

Apr 2022
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Director

The vendor has tried, and they have stepped up. They have realized some of their shortcomings. There...

Apr 2022
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Director

We have really not had issues in terms of things not working or things constantly breaking.

Apr 2022
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CEO/President

We recently had an issue with the system, and Zipnosis was immediately on the issue. They are very...

Apr 2022
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CEO/President

We get good reporting out of the Zipnosis system, and that gives us good data that we can use to...

Apr 2022
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CEO/President

Our millennial patients love the Zipnosis system. They live on their phone, so they are more attuned...

Apr 2022
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CEO/President

We have enough experience with the Zipnosis system that our overall satisfaction will improve. The...

Apr 2022
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Manager

The product has been great for reaching out and launching direct-to-consumer care. I would recommend...

Jan 2022
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VP/Other Executive

Zipnosis' solution has been good for us. The vendor offers new technologies quite often in terms of...

Jan 2022
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VP/Other Executive

When we first launched the product, some of the vendor's people came out to help us in-person. Now,...

Jan 2022
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VP/Other Executive

Everything is completely documented in our patient record. That is terrific. It happens...

Jan 2022
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VP/Other Executive

Zipnosis is one of the stronger vendors out there when it comes to support. They have their own...

Jan 2022
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VP/Other Executive

Our patients complain that the solution's intake process is lengthy. That process is very thorough...

Jan 2022
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VP/Other Executive

Zipnosis is really meeting our intent. Our intent is for patients who have relatively routine...

Jan 2022
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Director

I probably wouldn't buy this system again if I were to start over. The solution was quite new when...

Jan 2022
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Director

The system's product quality is good. Zipnosis has a limited but effective scope. We have had a good...

Jan 2022
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Director

We used to have a dedicated vendor representative who we met with regularly, but we don't have that...

Jan 2022
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Director

One outcome with Zipnosis is that we have been able to introduce a whole new service line.

Dec 2021
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Director

Overall, we are very satisfied with Zipnosis. They were very hands on throughout the implementation...

Dec 2021
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Director

In terms of ongoing support, I have a direct line. Whenever I need to ask questions, I get a very...

Dec 2021
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CIO

We have had a good experience with Zipnosis. The system has been very useful for us during COVID-19....

Nov 2021
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CIO

I would like to see the vendor increase the number of things we could use Zipnosis for. The doctors...

Nov 2021
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CIO

We feel like partners with the vendor. We talk to them about our needs.

Nov 2021
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CIO

We have to put a note into the chart that says a patient was seen. Otherwise, there is no way to...

Nov 2021
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CIO

Physicians are mostly happy with Zipnosis. We do have a patient satisfaction survey, and most of our...

Nov 2021
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CIO

The vendor’s support has been good, but I don’t think of it as exceptional. If we call, we get help....

Nov 2021
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VP/Other Executive

Zipnosis' solution is a good tool and option to have for patients, and it does provide convenient...

Oct 2021
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VP/Other Executive

Zipnosis' solution is an excellent platform that we want to have as a tool and an option for...

Oct 2021
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VP/Other Executive

The vendor charges for every little thing now more than they did in the past. But then there are...

Oct 2021
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VP/Other Executive

The vendor worked with us on a certain integration, and we were satisfied.

Oct 2021
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VP/Other Executive

Part of the problem is that Zipnosis' software is not as customizable as some other vendors'...

Oct 2021
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VP/Other Executive

Overall, the vendor’s support team does pretty well. We had some periods of time where it seemed...

Oct 2021
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VP/Other Executive

Zipnosis is smaller than other companies, so we have had more conversations with the higher-ups.

Oct 2021
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CMIO

I would not buy this product again because we want something that integrates with our EMR. Also, the...

Oct 2021
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Manager

Zipnosis has been very easy to work with. Their onboarding process is really fast and easy. It...

Sep 2021
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Manager

One of our hang-ups with the Zipnosis system is just the way it integrates with our EMR. Each...

Sep 2021
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Manager

We just added some more service lines to our eVisit offerings, and that process was fine. The system...

Sep 2021
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Manager

With Zipnosis, we are paying for the platform, and we can have as many providers doing the service...

Sep 2021
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Manager

Our physicians can access Zipnosis from any device quickly and easily. The curated patient answers...

Sep 2021
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Manager

Zipnosis definitely allows our patients quick access to care. It is very convenient for patients....

Sep 2021
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Analyst/Coordinator

We pay a fee for the service, so Zipnosis should be accommodating. However, they aren’t in some...

Aug 2021
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Analyst/Coordinator

We did an upgrade to support a single sign-on for an additional layer for our protected health...

Aug 2021
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Analyst/Coordinator

Zipnosis' system has definitely been a way for us to elevate access to care without needing an...

Aug 2021
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Analyst/Coordinator

One outcome we saw was our ability to support the surge of patients during the COVID-19 pandemic....

Aug 2021
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Analyst/Coordinator

We previously had direct integration with our EMR. We have since switched systems, and we do not...

Aug 2021
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VP/Other Executive

We initially chose Zipnosis because the platform is built and designed for provider productivity. We...

Aug 2021
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VP/Other Executive

Often, the feedback we get from patients is that they are confused about where they are supposed to...

Aug 2021
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VP/Other Executive

Physicians have always felt like Zipnosis is very easy to access and quick to respond. Physicians...

Aug 2021
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VP/Other Executive

Multiparty sessions played a big role during COVID-19. We set up our interpreter service with the...

Aug 2021
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VP/Other Executive

A significant outcome is that the system is providing a service to patients that we knew was...

Aug 2021
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VP/Other Executive

Billing, check-in, or registration can happen in Zipnosis depending on what we are doing on the...

Aug 2021
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VP/Other Executive

We are looking at what else we can leverage from our EMR vendor’s solution because we are already...

Aug 2021
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VP/Other Executive

Our contract was pretty broad, but when it came to adding in certain things, there was going to be...

Aug 2021
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VP/Other Executive

There are some things that could be improved. Zipnosis has certainly helped support our efforts and...

Aug 2021
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VP/Other Executive

There are a couple of things that Zipnosis can enable for escalation, like a chat. The provider...

Aug 2021
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Director

The Zipnosis system just works. It hasn’t changed, so we don’t need much support. The system does...

Jun 2021
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Director

The hard part about the Zipnosis system is that organizations have to know the economic model for it...

Jun 2021
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Director

The Zipnosis system is a little hairy to use. I am not sure whether it is part of our long-term...

Jun 2021
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CEO/President

Zipnosis' system is easy because it is app based. The mobile applications and documentation...

May 2021
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CEO/President

Zipnosis' system does not integrate perfectly with our EMR for patients here.

May 2021
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CEO/President

Zipnosis' support has slipped a bit in the last year. Less customer support is dedicated to us, and...

May 2021
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CEO/President

This last year, Zipnosis' product has been really strong. We have received our money's worth on the...

May 2021
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CEO/President

During the implementation process, Zipnosis anticipated all possible applications and built those...

May 2021
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CEO/President

I would tell a peer that Zipnosis' system has limitations. We could expand videos if we would like...

May 2021
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CEO/President

The weakness of Zipnosis' system is that the webpage model has less direct interaction than other...

May 2021
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