Zipnosis
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
We have had a bit of an expansion to continue to use Zipnosis. So I don't know that Zipnosis is...
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With regard to the build, the interface component, and the integration with our EMR, there have just...
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In talking with my team, I have gotten an understanding of why things have fallen behind or why our...
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The vendor has tried, and they have stepped up. They have realized some of their shortcomings. There...
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We have really not had issues in terms of things not working or things constantly breaking.
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We recently had an issue with the system, and Zipnosis was immediately on the issue. They are very...
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We get good reporting out of the Zipnosis system, and that gives us good data that we can use to...
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Our millennial patients love the Zipnosis system. They live on their phone, so they are more attuned...
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We have enough experience with the Zipnosis system that our overall satisfaction will improve. The...
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The product has been great for reaching out and launching direct-to-consumer care. I would recommend...
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Zipnosis' solution has been good for us. The vendor offers new technologies quite often in terms of...
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When we first launched the product, some of the vendor's people came out to help us in-person. Now,...
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Everything is completely documented in our patient record. That is terrific. It happens...
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Zipnosis is one of the stronger vendors out there when it comes to support. They have their own...
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Our patients complain that the solution's intake process is lengthy. That process is very thorough...
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Zipnosis is really meeting our intent. Our intent is for patients who have relatively routine...
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I probably wouldn't buy this system again if I were to start over. The solution was quite new when...
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The system's product quality is good. Zipnosis has a limited but effective scope. We have had a good...
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We used to have a dedicated vendor representative who we met with regularly, but we don't have that...
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One outcome with Zipnosis is that we have been able to introduce a whole new service line.
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Overall, we are very satisfied with Zipnosis. They were very hands on throughout the implementation...
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In terms of ongoing support, I have a direct line. Whenever I need to ask questions, I get a very...
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We have had a good experience with Zipnosis. The system has been very useful for us during COVID-19....
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I would like to see the vendor increase the number of things we could use Zipnosis for. The doctors...
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We feel like partners with the vendor. We talk to them about our needs.
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We have to put a note into the chart that says a patient was seen. Otherwise, there is no way to...
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Physicians are mostly happy with Zipnosis. We do have a patient satisfaction survey, and most of our...
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The vendor’s support has been good, but I don’t think of it as exceptional. If we call, we get help....
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Zipnosis' solution is a good tool and option to have for patients, and it does provide convenient...
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Zipnosis' solution is an excellent platform that we want to have as a tool and an option for...
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The vendor charges for every little thing now more than they did in the past. But then there are...
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The vendor worked with us on a certain integration, and we were satisfied.
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Part of the problem is that Zipnosis' software is not as customizable as some other vendors'...
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Overall, the vendor’s support team does pretty well. We had some periods of time where it seemed...
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Zipnosis is smaller than other companies, so we have had more conversations with the higher-ups.
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I would not buy this product again because we want something that integrates with our EMR. Also, the...
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Zipnosis has been very easy to work with. Their onboarding process is really fast and easy. It...
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One of our hang-ups with the Zipnosis system is just the way it integrates with our EMR. Each...
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We just added some more service lines to our eVisit offerings, and that process was fine. The system...
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With Zipnosis, we are paying for the platform, and we can have as many providers doing the service...
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Our physicians can access Zipnosis from any device quickly and easily. The curated patient answers...
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Zipnosis definitely allows our patients quick access to care. It is very convenient for patients....
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We pay a fee for the service, so Zipnosis should be accommodating. However, they aren’t in some...
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We did an upgrade to support a single sign-on for an additional layer for our protected health...
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Zipnosis' system has definitely been a way for us to elevate access to care without needing an...
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One outcome we saw was our ability to support the surge of patients during the COVID-19 pandemic....
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We previously had direct integration with our EMR. We have since switched systems, and we do not...
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We initially chose Zipnosis because the platform is built and designed for provider productivity. We...
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Often, the feedback we get from patients is that they are confused about where they are supposed to...
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Physicians have always felt like Zipnosis is very easy to access and quick to respond. Physicians...
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Multiparty sessions played a big role during COVID-19. We set up our interpreter service with the...
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A significant outcome is that the system is providing a service to patients that we knew was...
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Billing, check-in, or registration can happen in Zipnosis depending on what we are doing on the...
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We are looking at what else we can leverage from our EMR vendor’s solution because we are already...
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Our contract was pretty broad, but when it came to adding in certain things, there was going to be...
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There are some things that could be improved. Zipnosis has certainly helped support our efforts and...
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There are a couple of things that Zipnosis can enable for escalation, like a chat. The provider...
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The Zipnosis system just works. It hasn’t changed, so we don’t need much support. The system does...
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The hard part about the Zipnosis system is that organizations have to know the economic model for it...
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The Zipnosis system is a little hairy to use. I am not sure whether it is part of our long-term...
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Zipnosis' system is easy because it is app based. The mobile applications and documentation...
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Zipnosis' system does not integrate perfectly with our EMR for patients here.
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Zipnosis' support has slipped a bit in the last year. Less customer support is dedicated to us, and...
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This last year, Zipnosis' product has been really strong. We have received our money's worth on the...
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During the implementation process, Zipnosis anticipated all possible applications and built those...
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I would tell a peer that Zipnosis' system has limitations. We could expand videos if we would like...
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The weakness of Zipnosis' system is that the webpage model has less direct interaction than other...
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