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Lumeon's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Various PHM resources
Automated and coordinated care communication and tasks

Lumeon is already deploying services and technology that can ease the burden on healthcare by helping automate and coordinate care communication and tasks. Agile technology platforms enable health systems to rapidly deploy new use cases to help deal with the COVID-19 crisis. These platforms can address many aspects of the COVID-19 patient journey from identifying risk early, signposting, reducing anxiety, and helping patients self-manage and self-isolate. The following are a few examples:

  • COVID-19 Bulk SMS Campaigns (no deployment required): Where cohorts with varying degrees of risk can be created (e.g., frail elderly, pre-existing disease, or high-risk location), campaigns can be implemented to cover common questions and answers with advice on how to prevent catching the virus and self-manage symptoms and information on common myths about it. Email, voice-message, and SMS campaigns can be sent to each cohort while respecting the patients’ consent and desire to opt in or out and leveraging communications preferences.
  • COVID-19 Symptom Screening: By assessing the patient risk of COVID-19 on referral and using a short screening survey prior to arrival, we can rapidly inform and direct the patient to the most appropriate care setting. This very simple, automated survey quickly assesses the patient’s risk of having contracted COVID-19 based on his or her recent travel patterns, potential exposure to the virus, and flu-like symptoms.
  • COVID-19 Patient Home Monitoring: Once symptomatic patients are discharged from the ED, the care team can monitor them remotely. Text messages are sent to the patient, providing a short survey to assess the patient’s disease progression, which escalates patients with worsening symptom scores to the care team.
  • Automation: Automating repetitive, time-consuming clinical and administrative tasks frees up scarce staff members so that they can focus on patients who are most in need of their time.