Vocera

Vocera continues to drive customer satisfaction through close partnerships with healthcare systems, enabling them to adopt a holistic, smart communication strategy that improves both patient and staff satisfaction as well as patient and staff safety. Vocera understands that communication systems are not one size fits all, so we provide choices for care team members so that they can use the device best suited for their communication workflows. Care teams can select hands-free communication options like the Vocera Smartbadge to ensure patient and staff safety when wearing PPE. Care teams can also use Vocera’s smartphone applications like Vocera Vina, Vocera Edge, and Vocera Ease in BYOD and shared-device models.

Customer satisfaction is further being improved by reducing clinician burnout caused by interruption fatigue. Vocera’s software integrates with over 150 clinical and operational systems to enable filtering, routing, escalation, and prioritization of communications, alarms, and event notifications. Vocera ensures that clinicians receive only the communications and notifications they need while also ensuring important information reaches the right recipient who can take action.

Fostering a more human connection between clinicians, patients, and patients’ families also improves customer satisfaction. Vocera Ease creates a richer, more human connection and improves satisfaction and engagement for patients, their loved ones, and staff members before, during, and after care. Vocera Ease also strengthens patient safety, quality of care, and transparency.

Vocera is partnering closely with each of our healthcare system customers to ensure easy deployment and management of their clinical communication and collaboration solutions by hardening their infrastructure and preparing for migration to cloud-based solutions.

Vocera’s proven clinical communication and workflow solutions help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanize the healthcare experience.