A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 79.5
Services average: 88.2
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2020-2021) |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
||
|
Epic
Application Hosting 
|
90.2 |
n=25
|
0%
|
A
|
B+
|
A-
|
A-
|
B
|
||
| |
|
|
|
|||||||
|
Oracle Health
Cerner Application Hosting
|
83.8 |
n=28
|
0%
|
A-
|
B
|
B+
|
B
|
C
|
||
| |
|
|
|
|||||||
|
Altera Digital Health
Allscripts Application Hosting
|
63.4 |
n=15
|
0%
|
D
|
D
|
D
|
D
|
F
|
||
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2020-2021) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
Epic
Application Hosting 90.2
n=25
COMMENTS
|
0%
|
A
|
B+
|
A-
|
A-
|
B
|
||
|
Oracle Health
Cerner Application Hosting 83.8
n=28
COMMENTS
|
0%
|
A-
|
B
|
B+
|
B
|
C
|
||
|
Altera Digital Health
Allscripts Application Hosting 63.4
n=15
COMMENTS
|
0%
|
D
|
D
|
D
|
D
|
F
|
Company/solution
90.2
n=25
Censinet assessment N/A
loyalty
A
operations
B+
relationship
A-
services
A-
value
B
COMMENTS
83.8
n=28
Censinet assessment N/A
loyalty
A-
operations
B
relationship
B+
services
B
value
C
COMMENTS
Solutions Not Ranked
L
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
NTT DATA
Application Hosting * L |
67.7 |
n=6
|
D
|
C
|
C+
|
C
|
F
|
| |
|
|
|
||||
|
Tegria
Engage Application Hosting * L |
77.3 |
n=11
|
C+
|
B-
|
B-
|
B
|
D+
|
L
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
NTT DATA
Application Hosting * L loyalty
D
operations
C
relationship
C+
services
C
value
F
|
67.7 |
n=6
|
|
Tegria
Engage Application Hosting * L loyalty
C+
operations
B-
relationship
B-
services
B
value
D+
|
77.3 |
n=11
|
L
Company/solution
NTT DATA
Application Hosting * L
Application Hosting * L
67.7
n=6
n=6
loyalty
D
operations
C
relationship
C+
services
C
value
F
Tegria
Engage Application Hosting * L
Engage Application Hosting * L
77.3
n=11
n=11
loyalty
C+
operations
B-
relationship
B-
services
B
value
D+
