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Oracle Health Application Hosting Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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COO

Loyalty, Relationship

There has definitely been a bit of a difference in service with the transition to Oracle Health....

Aug 2024
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CIO

Relationship, Services

Oracle Health’s hosting as it has been in the past has been really good, but as the vendor has...

Jul 2024
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CIO

Relationship

My Oracle Health client executive is great. They get things done for us, but the rest of the...

Jul 2024
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Manager

Relationship, Operations

Oracle Health often doesn't meet deadlines and doesn't communicate changes in project timelines in a...

Jul 2024
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Manager

Relationship

Oracle Health is very responsive to our needs. I am not sure whether that is just because they want...

Jul 2024
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Manager

Operations, Services

I have really good things to say about Oracle Health, but there have also been some changes. I think...

Feb 2024
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Manager

Relationship

Previously, Oracle Health had dedicated teams for production, nonproduction, and technical projects....

Feb 2024
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Manager

Value

The application hosting service has simplified so many things with us not having to do maintenance....

Feb 2024
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Manager

Relationship

Someone's boss on the firm's side is on our calls. That person is involved as part of the team. I...

Feb 2024
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VP/Other Executive

Relationship

Oracle Health's application hosting team for the clinical side is working hand in glove with us. We...

Jan 2024
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VP/Other Executive

Relationship, Services

With another firm, we are hypersensitive to all the alerting that the system allows us from a...

Jan 2024
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Manager

Loyalty, Services

I don’t think we would buy Oracle Health's application hosting services again. We should have gone...

Dec 2023
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Manager

Value

Oracle Health's product was cheaper than other products back when we purchased it, and the other...

Dec 2023
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CIO

Relationship

There is a lot of turmoil and change with Oracle Health. I don't think they can get out of their own...

Nov 2023
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Director

Relationship

I love the support from Oracle Health, and we have a good partnership with the firm. I know all the...

Nov 2023
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Director

Relationship, Services

We don’t have downtime for patching or anything. That has changed over the last couple of years....

Nov 2023
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VP/Other Executive

Relationship, Value

Oracle Health’s application hosting service has been really good. The uptime, security, cost, and...

Nov 2023
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VP/Other Executive

Relationship

The challenge with Oracle Health is resources. The vendor's hosting is good, but the resources for...

Nov 2023
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CIO

Relationship, Services

I am not doing jumping jacks every morning because I got an agreement with Oracle Health. Oracle...

Nov 2023
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CIO

Relationship

I am particularly happy with our relationship with Oracle Health. Their execution of things is good....

Nov 2023
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CIO

Loyalty, Relationship, Services

RevElate has been a bit more of a challenge than we expected, and that has been a problem. RevElate...

Nov 2023
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CIO

Loyalty, Relationship

Oracle Health will say that they are going to do this or that, but I haven't really seen them do any...

Nov 2023
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Director

Relationship, Operations

Oracle Health has completely redone the model of support for RHO clients, and they are going toward...

Nov 2023
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(0)
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Director

Relationship, Services

Historically, remote hosting has been the shining star at Cerner, at least from my experience. The...

Nov 2023
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CISO

Value

The best part of our move to hosting is that it has allowed our staff to focus on improving things...

Nov 2023
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(0)
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CISO

Relationship

The frustrating thing about Cerner's hosting is their lack of transparency. I have no insight into...

Nov 2023
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(0)
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CMIO

Relationship

The firm just has a crackerjack team, and they are on their game. When we have a problem, they are...

Nov 2023
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Manager

Loyalty, Relationship

We have a lot up in the air because of the changes with Oracle Health, and we have no clue what to...

Oct 2023
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Manager

Relationship

Generally speaking, Oracle Health’s strategic ability is dependent on their staff. They will look at...

Oct 2023
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Manager

Value

The main thing to consider with Cerner is whether an organization can do everything like for like....

Oct 2023
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Manager

Relationship

We have a Cerner client representative. For a while, Cerner was known for keeping everybody in a...

Oct 2023
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Manager

Relationship, Value

Cerner does not have our interests at heart. They are taking away applications that are very...

Oct 2023
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(0)
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Manager

Relationship

The consultants from Cerner will help us escalate any service requests we have to other teams. Since...

Oct 2023
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Manager

Relationship, Operations, Value

My general issue with the remote hosting service is that I think being a low-maintenance client...

Oct 2023
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