A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 67.6
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
NextGen Healthcare
Behavioral Health Suite 
|
77.7 |
-3%
|
19
|
C+
|
B-
|
C+
|
B-
|
C
|
C
|
|
| |
|
|
|
|
||||||
|
Qualifacts
CareLogic EHR |
71.9 |
+5%
|
25
|
D
|
B-
|
C+
|
C
|
C
|
D+
|
|
| |
|
|
|
|
||||||
|
Qualifacts
Credible EHR |
65.5 |
-7%
|
38
|
F
|
C
|
D+
|
D
|
D
|
D
|
|
| |
|
|
|
|
||||||
|
Netsmart
Behavioral Health |
60.3 |
-3%
|
15
|
F
|
D+
|
D
|
D
|
C
|
F
|
|
| |
|
|
|
|
||||||
|
Qualifacts
InSync EHR
|
53.0 |
-15%
|
25
|
F
|
F
|
D-
|
D-
|
F
|
F
|
|
0.0 |
100.0 |
|||||||||
culture
C+
loyalty
B-
operations
C+
product
B-
relationship
C
value
C
Qualifacts
CareLogic EHR
CareLogic EHR
71.9
25
culture
D
loyalty
B-
operations
C+
product
C
relationship
C
value
D+
Qualifacts
Credible EHR
Credible EHR
65.5
38
culture
F
loyalty
C
operations
D+
product
D
relationship
D
value
D
Netsmart
Behavioral Health
Behavioral Health
60.3
15
culture
F
loyalty
D+
operations
D
product
D
relationship
C
value
F
53
25
culture
F
loyalty
F
operations
D-
product
D-
relationship
F
value
F
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Core Solutions
Cx360 L |
76.2 |
6
|
C
|
C+
|
C+
|
C
|
C+
|
B+
|
L
&nbps;
Core Solutions
Cx360 L
Cx360 L
76.2
6
6
culture
C
loyalty
C+
operations
C+
product
C
relationship
C+
value
B+
Past Behavioral Health Awards
2018
2017
2015/2016
2014
2013
2012
2011
2009
