2021 Best In KLAS Behavioral Health

Performance

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Oracle Health (Cerner) Cerner Millennium Behavioral Health	77.6	n=15	0%	C	B+	C	C+	B-	C-

Qualifacts Credible Behavioral Health Enterprise Software	76.1	n=19	0%	D	B	C+	C+	C+	C+

Qualifacts CareLogic EHR	74.2	n=18	N/A	D+	B	C	C-	C+	D+

Netsmart Behavioral Health	58.5	n=16	0%	F	D-	F	D	D+	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Oracle Health (Cerner) Cerner Millennium Behavioral Health 77.6 n=15 COMMENTS	0%	C	B+	C	C+	B-	C-
Qualifacts Credible Behavioral Health Enterprise Software 76.1 n=19 COMMENTS	0%	D	B	C+	C+	C+	C+
Qualifacts CareLogic EHR 74.2 n=18 COMMENTS	N/A	D+	B	C	C-	C+	D+
Netsmart Behavioral Health 58.5 n=16 COMMENTS	0%	F	D-	F	D	D+	F

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Core Solutions Core Solutions, Inc. Cx360 * L	59.9	n=6	D-	F	D	F	B-	D-

Company/solution	Overall performance score	Total evaluations

Core Solutions Core Solutions, Inc. Cx360 * L culture D- loyalty F operations D product F relationship B- value D-	59.9	n=6

Behavioral Health

Past Behavioral Health Awards

Contact KLAS

Tell us about your organization

How can we help you?