2022 Best In KLAS Financial Improvement Consulting

White Paper

How Services Firms Can Drive Successful Client Engagements 2023

04 October 23 | Sam Eaquinto and Warren Whitford

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

	Overall performance score (100-point scale)	Trend (2021-2022)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Chartis Group Financial Improvement Consulting	97.1	+1%	n=10	A+	A	A	A+	A

Guidehouse (formerly Navigant) Financial Improvement Consulting	93.2	+1%	n=11	A	B+	A	A-	A-

ECG Management Consultants Financial Improvement Consulting	90.8	0%	n=17	A-	B+	A-	A-	B+

PwC Financial Improvement Consulting	86.0	-6%	n=12	B+	B-	B+	B	B
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Accenture Financial Improvement Consulting L	86.1	n=6	B+	B-	B+	B+	B

Huron Financial Improvement Consulting L	0	n=0	Error getting product's grades

Impact Advisors Financial Improvement Consulting	96.7	n=6	A+	A	A+	A-	A+

Optum Financial Improvement Consulting L	90.2	n=5	A-	A-	A-	A-	B+

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