2025 Best In KLAS Financial / Clinical Improvement Consulting

Performance

Healthcare Management Consulting 2025

30 April 25 | Kevin Huang and Warren Whitford

As the healthcare industry evolves, healthcare organizations often need strategic help to ensure operational success and better serve patients. Management consulting firms, with their wealth of expertise, are uniquely positioned to fulfill this need. KLAS’ Healthcare Management Consulting 2024 report shared which consulting needs were being prioritized by healthcare leaders. Building on last year’s findings, this report shares (1) the scope and type of validated healthcare management consulting (HMC) services provided by firms and (2) how firms perform—first examining the HMC market overall and then the six individual segments it comprises. The report is intended to help healthcare and payer organizations determine which firms may be best suited to meet their complex needs, with a particular focus on level of expertise, actionable deliverables, and outcomes.

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Impact Advisors	96.9	0%	8	A+	A	A	A+	A

Deloitte	95.0	-2%	19	A	A-	A+	A-	A

Chartis	93.7	+2%	21	A	A	A	A-	A

ECG Management Consultants	93.5	0%	16	A	A-	A	A-	A

Guidehouse	93.3	0%	8	A	A-	A	B+	A

Huron	91.3	-1%	9	A	A-	A	A-	B+
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

PwC L	91.1	3	A	B+	A	A-	B

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