A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 92.2
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Impact Advisors
|
96.7 |
+2%
|
7
|
A+
|
A-
|
A+
|
A
|
A
|
||
| |
|
|
|
|||||||
|
ECG Management Consultants
|
93.6 |
+4%
|
11
|
A
|
B+
|
A-
|
A
|
A-
|
||
| |
|
|
|
|||||||
|
Guidehouse
|
93.2 |
-1%
|
10
|
A
|
A-
|
A
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
Chartis
|
91.5 |
-1%
|
21
|
A
|
A
|
A
|
A-
|
B+
|
||
50.0 |
100.0 |
|||||||||
93.6
11
loyalty
A
operations
B+
relationship
A-
services
A
value
A-
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| Deloitte L | 96.5 |
5
|
A+
|
A-
|
A+
|
A-
|
A+
|
| |
|
|
|
||||
| Huron L | 91.7 |
3
|
A
|
A-
|
A-
|
A-
|
B+
|
| |
|
|
|
||||
| KPMG L | 89.6 |
4
|
A
|
B
|
A
|
A-
|
B
|
| |
|
|
|
||||
|
Nordic
L |
86.3 |
5
|
B+
|
B
|
A-
|
B-
|
B
|
L
&nbps;
Deloitte
L
96.5
5
5
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A+
Huron
L
91.7
3
3
loyalty
A
operations
A-
relationship
A-
services
A-
value
B+
KPMG
L
89.6
4
4
loyalty
A
operations
B
relationship
A
services
A-
value
B
Nordic
L
L
86.3
5
5
loyalty
B+
operations
B
relationship
A-
services
B-
value
B
