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2017 Best In KLAS Patient Access

2017 Best in KLAS Patient Access

2024 BEST IN KLAS

Who is Best in KLAS?



How do they score? In five key performance categories

Market Segment Average   Experian Health


Sales & Contracting

Implementation & Training

Functionality & Upgrades

Service & Support

General

50
100

Solutions Not Ranked

Limited Data Products

Score

Patient Access*

80.7

SSI Group Revenue360*

88.1

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

nThrive CarePricer (MedAssets)* [C]*

86.4

TransUnion Healthcare ClearIQ [C]*

81.1

AccuReg Software Patient Access [C]*

90.2

RelayHealth AhiQa* [C]*

94.4

Cerner HDX Patient Access [C]*

71.4

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

See the latest BEST IN KLAS 2018

2024 Best in KLAS Awards - Global Software
2024 GLOBAL
2024 Best in KLAS Awards - Software and Services
2024 BEST IN KLAS

How do Patient Access solutions compare?


Experian Health Logo
eCare NEXT
Konfidence
Average for Patient Access84.9
50
 
100
 

2

Optum Logo
Change Healthcare Patient Access Advisor
 
 

3

FinThrive Logo
DCS Global Patient Access
 
 

4

Optum Logo
RelayHealth RelayClearance
 
 

4

Waystar Logo
Recondo Technology Patient Access
 
Software 80.0
 

How do the top three solutions trend?


Experian Health-Experian Health eCare NEXT
Optum-Change Healthcare Patient Access Advisor
FinThrive-DCS Global Patient Access

Past Patient Access Awards

2024
Patient Access 2024 Patient Access
2023
Patient Access 2023 Patient Access
2022
Patient Access 2022 Patient Access
2021
Patient Access 2021 Patient Access
2020
Patient Access 2020 Patient Access
2019
Patient Access 2019 Patient Access
2018
Patient Access 2018 Patient Access
2017
Patient Access 2017 Patient Access
2015/2016
Patient Access 2016 Patient Access
2014
Patient Access 2014 Patient Access
2013
Patient Access - Eligibility Verification 2013 Patient Access - Eligibility Verification
2012
Patient Access - Eligibility Checking 2012 Patient Access - Eligibility Checking
2011
Patient Access - Eligibility Checking 2011 Patient Access - Eligibility Checking
2010
Revenue Cycle - Patient Access 2010 Revenue Cycle - Patient Access
2009
Revenue Cycle - Patient Access 2009 Revenue Cycle - Patient Access
2008
Revenue Cycle - Patient Access 2008 Revenue Cycle - Patient Access
Related ReportsView All Reports
Performance
KLAS article icon
Automated Prior Authorization 2023
24 January 23    |   Dustin Cragun and Tyler Sycamore
Prior authorization is mandated by payers to ensure that certain clinical procedures and medications being ordered are necessary. To alleviate the heavy administrative burden this requirement causes, healthcare organizations have adopted automated prior authorization solutions. For this report, KLAS interviewed 30 respondents from 26 unique organizations to understand their experiences using these solutions and what outcomes they have seen.
Perception
KLAS article icon
Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.
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