Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Patient Access

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 83.3
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Optum
AccuReg Patient Access  
KLAS comments icon
89.3
n=22
+1%
B
A-
A-
A-
A
A
         
 
 
 
 
 
Waystar
Patient Access  
KLAS comments icon
86.1
n=19
-4%
B
B+
B+
B+
B+
B+
         
 
 
 
 
 
Experian Health
eCare NEXT  
KLAS comments icon
83.9
n=39
+4%
B-
B+
B
B
B
B
         
 
 
 
 
 
Change Healthcare
Clearance Patient Access Suite  
KLAS comments icon
80.9
n=26
+8%
C
B+
B-
B
B-
B-
         
 
 
 
 
 
FinThrive
Access Coordinator  
KLAS comments icon
79.4
n=27
-14%
B-
B
C+
B-
B-
C
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Optum
AccuReg Patient Access
 
89.3
n=22
KLAS comments icon  COMMENTS
    +1%
B
A-
A-
A-
A
A
Waystar
Patient Access
 
86.1
n=19
KLAS comments icon  COMMENTS
    -4%
B
B+
B+
B+
B+
B+
Experian Health
eCare NEXT
 
83.9
n=39
KLAS comments icon  COMMENTS
    +4%
B-
B+
B
B
B
B
Change Healthcare
Clearance Patient Access Suite
 
80.9
n=26
KLAS comments icon  COMMENTS
    +8%
C
B+
B-
B
B-
B-
FinThrive
Access Coordinator
 
79.4
n=27
KLAS comments icon  COMMENTS
    -14%
B-
B
C+
B-
B-
C
Company/solution
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
A-
product
A-
relationship
A
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B+
operations
B+
product
B+
relationship
B+
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
B+
operations
B
product
B
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
B+
operations
B-
product
B
relationship
B-
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
B
operations
C+
product
B-
relationship
B-
value
C
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  C        
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
FinThrive
CarePricer * [C] L C
74.5
n=7
C-
B+
C+
D+
D+
C
       
 
 
 
 
 
FinThrive
Payment Estimator * [C] L C
93.2
n=6
A
A+
A
A
A-
A+
       
 
 
 
 
 
Imprivata
PatientSecure * [C]
L C
87.9
n=6
A-
B
B+
B+
A
A
       
 
 
 
 
 
TruBridge
Patient Access * [NR]
L C
74.2
n=10
C
C
C+
C
C+
C
 

L  C        
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
FinThrive
CarePricer * [C] L C
culture
C-
loyalty
B+
operations
C+
product
D+
relationship
D+
value
C
74.5
n=7
     
FinThrive
Payment Estimator * [C] L C
culture
A
loyalty
A+
operations
A
product
A
relationship
A-
value
A+
93.2
n=6
     
Imprivata
PatientSecure * [C]
L C
culture
A-
loyalty
B
operations
B+
product
B+
relationship
A
value
A
87.9
n=6
     
TruBridge
Patient Access * [NR]
L C
culture
C
loyalty
C
operations
C+
product
C
relationship
C+
value
C
74.2
n=10
 

L  C        

Company/solution
FinThrive
CarePricer * [C] L C
74.5
n=7
culture
C-
loyalty
B+
operations
C+
product
D+
relationship
D+
value
C
 

FinThrive
Payment Estimator * [C] L C
93.2
n=6
culture
A
loyalty
A+
operations
A
product
A
relationship
A-
value
A+
 

Imprivata
PatientSecure * [C] L C
87.9
n=6
culture
A-
loyalty
B
operations
B+
product
B+
relationship
A
value
A
 

TruBridge
Patient Access * [NR] L C
74.2
n=10
culture
C
loyalty
C
operations
C+
product
C
relationship
C+
value
C
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Patient Access Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
AccuReg
AccuReg Patient Access
n=18  100%
Part of long-term plans?
Experian Health
Experian Health eCare NEXT
n=36  97%
Change Healthcare
Change Healthcare Clearance Patient Access Suite
n=22  96%
Avoids charging for every little thing?
AccuReg
AccuReg Patient Access
n=18  100%
 
Part of Long Term Plans?
Experian Health
Experian Health eCare NEXT
n=36  97%
Change Healthcare
Change Healthcare Clearance Patient Access Suite
n=22  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Access Awards