A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 81.0
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Waystar
Patient Access 
|
88.0 |
+8%
|
18
|
B+
|
A-
|
A-
|
B+
|
A-
|
A-
|
|
| |
|
|
|
|
||||||
|
Experian Health
eCare NEXT
|
83.4 |
-2%
|
32
|
B
|
B+
|
B-
|
B
|
B
|
B
|
|
0.0 |
100.0 |
|||||||||
88
18
culture
B+
loyalty
A-
operations
A-
product
B+
relationship
A-
value
A-
83.4
32
culture
B
loyalty
B+
operations
B-
product
B
relationship
B
value
B
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
Waystar
Patient Access
Patient Access
n=17 96%
Part of Long Term Plans?
Waystar
Patient Access
Patient Access
n=17 96%
Solutions Not Ranked
Ordered alphabetically
L C
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
FinThrive
Access Coordinator L |
82.7 |
13
|
C+
|
B
|
B
|
B
|
A-
|
B
|
| |
|
|
|
|
||||
|
Optum
Clearance Patient Access Suite L |
58.9 |
9
|
F
|
F
|
C
|
D
|
F
|
D-
|
| |
|
|
|
|
||||
|
Optum
Patient Access (AccuReg) L |
84.7 |
9
|
B
|
B+
|
B
|
B+
|
B
|
B+
|
| |
|
|
|
|
||||
|
RevSpring
True Access L |
80.9 |
7
|
B
|
B-
|
B-
|
C
|
A
|
B
|
| |
|
|
|
|
||||
|
TruBridge
Patient Access L C |
69 |
11
|
D+
|
C-
|
C-
|
C-
|
C
|
C-
|
L C
&nbps;
FinThrive
Access Coordinator L
Access Coordinator L
82.7
13
13
culture
C+
loyalty
B
operations
B
product
B
relationship
A-
value
B
Optum
Clearance Patient Access Suite L
Clearance Patient Access Suite L
58.9
9
9
culture
F
loyalty
F
operations
C
product
D
relationship
F
value
D-
Optum
Patient Access (AccuReg) L
Patient Access (AccuReg) L
84.7
9
9
culture
B
loyalty
B+
operations
B
product
B+
relationship
B
value
B+
RevSpring
True Access L
True Access L
80.9
7
7
culture
B
loyalty
B-
operations
B-
product
C
relationship
A
value
B
TruBridge
Patient Access L C
Patient Access L C
69
11
11
culture
D+
loyalty
C-
operations
C-
product
C-
relationship
C
value
C-
