Waystar Patient Access Commentary

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No one is perfect, so there are always ways for Waystar to tighten up connection points and ensure...

It seems like Waystar is always refining and optimizing their software, and they are always cutting...

With Waystar, I keep getting charges like crazy. I do love Waystar. They have been a really great...

If we ever have downtime with Waystar's system, I have to chase the vendor. I have to escalate the...

Waystar has way more payers than our previous vendor had, and they are way more supportive. Prior...

We use one of Waystar's patient access features, and it has created so much efficiency. It allows us...

I am not in a very good place with Waystar today. There are outages with a certain payer, and the...

When Waystar sees trends or issues, they step in. We were using a process with a certain payer...

We have a really positive relationship with Waystar. The business relationship is very strong, and I...

The biggest challenge we are having right now is payer and plan mapping. To have really accurate...

The biggest challenge we have is the bot technology. Payers will change the credentials that staff...

Everybody wants to save money, and we spend a lot, but Waystar is competitive in the industry.

Insurance verification with the solution is only limited by what the payers will give us, and for...

Waystar has great customer support and follow-up, and they are a good partner when they try to...

Waystar has been amazing to work with for all of our tools. They don't overpromise, and we can tell...

Waystar made a recent change to our provider representative, the person we engage with on a regular...

Insurance verification is tried and true, but with Waystar and any other clearinghouse vendor,...

Waystar is challenged in providing invoicing information because we have different thresholds. We...

I have worked for a number of years in revenue cycle management and have worked on a lot of major...

I don't believe we did much training. Waystar sort of left the training to us. They showed us a few...

Waystar is so much better than what we had before. But all systems are a bit limited on what users...

We have regular calls with Waystar, and if we submit a ticket, they're pretty quick to respond to...

We use Waystar for patient access, real-time eligibility, and notification of admission (NOA). I'm...

We have so many different vendors. We have many disconnections with continuity, and the systems just...

With the whole Change Healthcare thing, we were affected because Waystar does use Change Healthcare,...

Whenever we need something put in place, talking with Waystar is like talking to someone who has no...

I can't say that Waystar's support is bad, but the vendor isn't transparent. If I submit a ticket, I...

Waystar has gotten better when it comes to our partnership, and they are trying. We reached out to...

For the most part, Waystar isn’t transparent or fair with charges. We actually had to inquire about...

Waystar Patient Access is limited in its ability to flex into the professional space and support...

There has not been a formal training program from Waystar specific to our workflows. Many aspects of...

Waystar Patient Access has room to grow, and I expect our experience with the solution to be...

Waystar is a good partner that consistently looks to evolve and focus on innovation, including AI...

We have ongoing meetings with Waystar and continue to escalate issues even after the go-live across...

Waystar Patient Access is way better than what we had before. Using the system is easy. It is the...

Waystar Patient Access could be better with benefit customization and response-history...

We do prior authorization manually. We looked at using Waystar's system for that, but we didn't get...

There was a lack of communication here and there with our implementation of Waystar Patient Access....

Waystar advertises their new technology very well. I don't know about delivering things that meet...

We went with Waystar's system because we wanted to go with one of the best systems out there, and...

Our implementation of the system was very rocky. There were issues and things that still haven't...

The support is still solid. My business manager handles most interactions, and they have nothing but...

Patient estimates remain the main area for improvement. The issue is the same as it has been....

Things with Waystar's system are mostly the same as they were last year. The system is still easy to...

When the system is working correctly and everybody has access, I don't have a problem. I think...

For support, we can go directly to our support person, or we can go directly to the help desk...

We had an issue for a long time, and nobody knew what was going on. I don't know where the breakdown...

Once we get a certain issue all settled, the system is really doing everything we were initially...

I prefer Waystar Patient Access over every other system I have ever used. I prefer the layout of the...

Sometimes it takes a really long time for eligibility to come back. That doesn't happen super often,...

The system integrates with our practice management tool. Waystar is open to what we want to do. The...

The product absolutely works as promoted. I recommend the system every chance I get. I heard about...

Waystar's implementations are good. Our organization is an expanding organization, so we do...

We love Waystar's executives. We just had a change in our direct point of contact. Our previous...

We have some things going on with our API right now. When we first set everything up, we understood...

It is important in our industry or our business to have many of our vendor relationships...

Right now, we are having a certain issue, so we have had to revert. We have made a lot of progress...

There have been a couple of times I have had to escalate things, and Waystar has gotten the right...

Especially as we are developing the interface, using Waystar’s product and doing everything has...

There are a couple of things that Waystar could charge a little less for, but overall, I think I get...

My overall satisfaction in a year will probably be the same. There are some things where I don't...

We went to Waystar’s user meeting last year, and I watch a lot of their webinars and things, and I...

Waystar’s system is very solid and integrates within itself very well. It is super easy to use. I...

In so many cases, the solution doesn't return complete information when we are verifying benefits...

Regarding insurance verification, I understand that Waystar generally just passes through the...

The pieces that could be a little better are all related to Waystar not pulling back all the...

For the system's implementation, we had to phase in certain things based on the payer. That was kind...

With eligibility, we are doing some work around specific plans. We don't want Waystar to just send...

Waystar is trying really hard to leverage AI and automation wherever they can. They are also working...

Waystar is a great partner. They don't nickel-and-dime us on things or add surprise fees to things....

I think Waystar does have a vision, and they are trying to meet the needs of other providers....

Waystar Patient Access is very expensive. I oversee our budget, so I'm probably a little spicy about...

Most things go through our EHR workflows, but there is one thing from Waystar that we don’t...

One of the main reasons I enjoy working with Waystar is that there are times when they are very...

Waystar keeps their promises about 80% of the time. With any business partner, they overcommit...

When we are doing automation and sending things out to payers, sometimes the bots break down or...

With Waystar, we have a difference in training philosophy. A lot of business partners have a...

We get good support from Waystar. When we made a transition to this solution, we had a project...

Our account manager is good. They have scheduled a recurring meeting with us to talk about anything...

The product doesn't give us some stuff. We tried out authorizations, for example. Everyone was super...

I'm extremely satisfied with the vendor’s proactive service because I get alerts from the vendor. I...

With training, Waystar provides a lot of stuff on their website, but it is up to us to go find it....

Waystar keeps their promises; they just aren't very timely. When I open a ticket, Waystar is very...

Waystar Patient Access is a really great solution. The vendor is always doing a ton to make sure...

Waystar doesn't nickel-and-dime us for everything. We definitely get our money's worth. If something...

We have quite a few tools with Waystar, and they are always bringing us new tools or upgrades and...

Waystar wants to close cases right away because cases that are left open will affect their key...

We meet with Waystar's executives regularly. If we go to conferences, the vendor's people will make...

Waystar is always working with us. If they need to change a record ID or if we don't have something...

I am very happy with Waystar. We have a great partnership with them. A lot of the things that...

We have had one Waystar client success manager for the past several years. That person has built a...

Waystar's system is very intuitive. There are glitches with payers sometimes, but Waystar is always...

Waystar has really beefed up their coverage-detection application in the last 12 months in terms of...