Waystar Patient Access Commentary
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Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Manager

Loyalty

We are switching everything, including our clearinghouse, real-time eligibility, and claims systems...

Apr 2024
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Manager

Product

The system has a box that can be used with payers. If they have the proper information, the vendor...

Apr 2024
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Manager

Product, Value

The system has minimized the work for our prior authorization team. We don't even have to touch all...

Apr 2024
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Manager

Culture

A lot of the things that Waystar made promises to us about in the beginning took a while to tweak,...

Apr 2024
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VP/Other Executive

Relationship

Our Waystar account representative is very responsive, and they get back to us quickly, even if they...

Mar 2024
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VP/Other Executive

Loyalty

We are moving away from the system because it doesn't have as many integration options with our EHR...

Mar 2024
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VP/Other Executive

Product

The system's user interfaces are nice, and our staff members have found that the tool is easy to use....

Mar 2024
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VP/Other Executive

Culture

When we initially purchased the system, we were told that there was a certain module that we could...

Mar 2024
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VP/Other Executive

Relationship

We have asked Waystar for a certain thing to support a patient access initiative, but it has been...

Mar 2024
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VP/Other Executive

Loyalty, Product

We have had ongoing issues with optimizing the system. For example, we are still working through...

Mar 2024
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Director

Relationship

Things with Waystar have been going well overall. We meet with the customer success team on a...

Feb 2024
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Director

Product, Value

I think that Waystar should be able to make their estimation tool patient facing without any...

Feb 2024
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Director

Relationship

We have had a good experience with Waystar. It has been a little challenging too because the vendor...

Feb 2024
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Analyst/Coordinator

Relationship

From a customer service standpoint, Waystar has been very good at being proactive, working with us,...

Dec 2023
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VP/Other Executive

Relationship, Value

Waystar’s customer support is really great. We are getting a really great product from Waystar. We...

Nov 2023
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VP/Other Executive

Relationship

We have had issues with the vendor when it comes to getting movement on tickets and with payer...

Nov 2023
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Director

Value

One of the outcomes of using Waystar is that we are seeing a reduced amount of time being spent on...

Nov 2023
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Director

Product, Value

Waystar Patient Access helps us secure care eligibility at the time of registration so that we don't...

Nov 2023
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Director

Operations

We really don’t need training anymore from Waystar. Once we are live, we are live. Furthermore, our...

Nov 2023
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Director

Value

Whether I choose to buy Waystar's product again would depend on Waystar's competitors; I don't know...

Nov 2023
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Director

Relationship

In terms of things that are going well, we have a lot of communication with Waystar. We have...

Nov 2023
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Director

Relationship

We struggled with parts of their ticketing system in terms of the communication that goes back and...

Nov 2023
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Director

Relationship, Operations

It has been a challenge to get the vendor to help us dig down into the performance of the tool and...

Nov 2023
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Director

Product

We are using bot technology to do the work in this space, but that is not overwhelmingly high...

Nov 2023
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Director

Loyalty, Value

My recommendation to someone looking into the product is to go into the engagement with an...

Nov 2023
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Director

Loyalty, Product

The technology certainly works. We know some people are using the product very well. Waystar...

Nov 2023
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Director

Relationship, Product

Waystar is certainly reaching out when there are system issues and breaks. On the other side, we...

Nov 2023
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CEO/President

Product

Waystar Patient Access is intuitive. I haven't heard of any issues with the product, and we have...

Nov 2023
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Director

Culture

When we did the demo with Waystar, the product was totally different from when we implemented it. We...

Oct 2023
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Director

Relationship

We have had several challenges with the accuracy of the information in the product over time. We...

Oct 2023
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Director

Product

Up front, we had to put too much into the Waystar system to get it to work. We had to do audits on...

Oct 2023
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Director

Relationship

I believe that Waystar is bad at keeping promises, but they are trying. We have to stay on top of...

Oct 2023
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Director

Loyalty, Value

We have been having a challenge with obtaining a certain kind of authorization. Waystar has worked...

Oct 2023
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Director

Product

Waystar Patient Access is not consistent in getting some of our precertifications to execute...

Oct 2023
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Director

Product, Value

We have been working with Waystar to maximize authorizations. We like that the product takes off...

Oct 2023
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Director

Operations

We would like to see ongoing training for audits, for when something changes, or for when we are...

Oct 2023
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Director

Relationship

With Waystar, the senior team only gets involved when our executives get involved.

Oct 2023
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Director

Loyalty

Even though Waystar’s system is not working as designed, it does heavily support our goals, so it...

Oct 2023
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Analyst/Coordinator

Relationship

I have received good support from Waystar, and they have followed through on everything. Waystar is...

Sep 2023
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Analyst/Coordinator

Relationship

Waystar's weakness is that their communication isn't as strong as the communication we get from our...

Sep 2023
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Analyst/Coordinator

Relationship

Once I found something new on Waystar's website about a payer being down. Waystar doesn't tell us...

Sep 2023
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Analyst/Coordinator

Operations

When we first started with the vendor, Waystar was very good at offering Webex training and things...

Sep 2023
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VP/Other Executive

Product, Value

Waystar Patient Access has made our authorization area much more efficient by centralizing the...

Sep 2023
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VP/Other Executive

Product

We would like to see Waystar improve product development for specialty areas such as infusion and rehab....

Sep 2023
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VP/Other Executive

Relationship

We have a couple of people who help us out tremendously from Waystar. They are very responsive, get...

Sep 2023
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Director

Relationship

If we do get some benefits that we question, Waystar is happy to work with us. They have a...

Sep 2023
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Director

Product, Value

The Waystar patient access tools help with our staffing needs. Everyone knows that staffing has been...

Sep 2023
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Director

Relationship

Waystar does help us resolve issues, but they are not always as timely as I want them to be. We...

Sep 2023
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Director

Product, Value

I have no complaints about Waystar's product. It quickly gives up-front visibility to patients of...

Sep 2023
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Director

Loyalty, Operations

We would not recommend the Recondo Technology tool, and the tool is 100% not included in our...

Aug 2023
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Director

Loyalty, Relationship, Product

Waystar has not been developing new technology in patient access, although they have been purchasing...

Aug 2023
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Director

Operations

Waystar struggles with training quite a bit. Waystar claims to have a decent library of resources...

Aug 2023
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Director

Product

We haven’t been happy with Waystar’s real-time eligibility and benefits determinations, the clarity...

Aug 2023
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Director

Relationship

Waystar’s customer service ticketing system is not helpful at all; the system is pretty poor. The...

Aug 2023
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Manager

Relationship

When I reach out to the vendor, if I can't get anywhere through the normal support team, I know who...

Jul 2023
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Manager

Relationship

With the entry-level support tickets or the medium-level support tickets, sometimes I don't feel the...

Jul 2023
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Manager

Culture, Operations, Product

There are some things in the product that are not easily explained. When I got started in the...

Jul 2023
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Manager

Product, Value

I might not buy the product again because the product isn’t as flexible as we would like it to be...

Jul 2023
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Manager

Operations

The vendor provides a lot of online resources for training, and they have periodically scheduled...

Jul 2023
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Manager

Product

The product serves a purpose. There are just some issues. For example, when patients go in and make...

Jul 2023
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Manager

Product

Waystar Patient Access is a good tool for eligibility responses. It is very thorough.

Jul 2023
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Manager

Relationship, Operations

The only things that we are concerned about are the implementation and the resolution of concerns....

Jul 2023
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Manager

Operations

We don't really have ongoing training because there is really nothing to learn about eligibility....

Jul 2023
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Manager

Relationship, Product

Sometimes the system goes down, and we send tickets in about that. We get automatic emails telling...

Jul 2023
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Manager

Relationship, Product

Sometimes accessing individual portions of Waystar Patient Access is a mystery. For example, it took...

Jul 2023
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Manager

Relationship, Product, Value

I have gotten some really positive feedback from the up-front personnel about integration with the...

Jul 2023
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Manager

Product

I would like an easier means of identifying a patient's Medicare ID number when we don't have a copy...

Jul 2023
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Manager

Relationship

Waystar is good at support. Each time I have called, I have gotten excellent responses and gotten...

Jul 2023
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Manager

Loyalty, Relationship

Recently, Waystar has kept their promises. I am not looking at the past but more at the current...

Jul 2023
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Manager

Product

We still have weird issues where we don't get eligibility verification the way we need. Sometimes...

Jul 2023
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Manager

Operations

I would recommend that anyone implementing Waystar Patient Access be informed of what solutions...

Jul 2023
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(0)
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Manager

Relationship

With Waystar, we did have some difficulties for several months. We had a really awesome...

Jun 2023
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Manager

Relationship, Product

I like the way Waystar Patient Access returns the information back on estimates. We can present the...

Jun 2023
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Manager

Relationship, Operations

I joke that Waystar practically does people's work for them because even for a simple thing, the...

Jun 2023
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Manager

Relationship

I love Waystar. I love every single person I work with. My representative meets with me regularly....

Jun 2023
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Manager

Relationship, Product, Value

The only thing that drives me crazy is when I need to do enrollments. I have to open a case for...

Jun 2023
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Manager

Loyalty, Relationship

Waystar has been awesome. We have a complicated project with them in terms of real-time...

May 2023
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Manager

Relationship

With Waystar, we are the ones always identifying issues. I hoped the vendor would be a little more...

May 2023
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Manager

Relationship

The product is difficult, so sometimes we have to push the vendor a little if we need assistance....

May 2023
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Manager

Operations

Waystar's training was very minimal. They didn't offer classes. We had one meeting, and then we had...

May 2023
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Manager

Product, Value

Waystar Patient Access is awesome. It is one of the only applications of its kind. Waystar pioneered...

May 2023
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