Waystar Patient Access Commentary
Filtered view: All
Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
It would be great if Waystar would give us a heads-up at least a few months prior to coming out with...
Login or Create an Account to see details.
Loyalty, Value
I know we are currently having some issues with Java. Waystar requires us to use Java when we go in...
Login or Create an Account to see details.
Relationship
Sometimes the support team at Waystar takes a lot longer than anticipated to get issues resolved....
Login or Create an Account to see details.
Product
I love being able to go through Waystar to get through our EHR system. I utilize that all the time,...
Login or Create an Account to see details.
Culture
Waystar sends invoices out quite frequently. Looking at some of the invoices, they also give us a...
Login or Create an Account to see details.
Relationship
The support team is fantastic. We had issues initially, but we got there. We opened up a support...
Login or Create an Account to see details.
Operations
I haven't had a lot of additional training other than what we just recently went through. That is...
Login or Create an Account to see details.
Relationship
We don't hear from the Waystar executives. I would like to have a yearly meeting just to go over and...
Login or Create an Account to see details.
Relationship
We did not have a really good experience with Waystar until we got a new representative. Now, things...
Login or Create an Account to see details.
Loyalty
With Waystar, we are going into the authorization initiative. We are really putting a lot of...
Login or Create an Account to see details.
Culture, Product
There are times when the system says that our claim is at the payer. Then, we will get 30 days out...
Login or Create an Account to see details.
Product
The system has a lot of reports, but those are generalized reports that aren't detailed. We often...
Login or Create an Account to see details.
Relationship
We were able to talk to a higher-up from Waystar about our issues, and they made sure that...
Login or Create an Account to see details.
Relationship
We had a lot of issues, and when things went wrong, the vendor always said those issues were someone...
Login or Create an Account to see details.
Culture, Loyalty, Product
After we purchased the system, we had a lot of issues. However, Waystar is getting better. In the...
Login or Create an Account to see details.
Loyalty, Operations, Product
I'm hearing good things about Waystar Patient Access. Waystar is still evolving and refining their...
Login or Create an Account to see details.
Loyalty
We are switching everything, including our clearinghouse, real-time eligibility, and claims systems...
Login or Create an Account to see details.
Product
The system has a box that can be used with payers. If they have the proper information, the vendor...
Login or Create an Account to see details.
Product, Value
The system has minimized the work for our prior authorization team. We don't even have to touch all...
Login or Create an Account to see details.
Culture
A lot of the things that Waystar made promises to us about in the beginning took a while to tweak,...
Login or Create an Account to see details.
Relationship
Our Waystar account representative is very responsive, and they get back to us quickly, even if they...
Login or Create an Account to see details.
Loyalty
We are moving away from the system because it doesn't have as many integration options with our EHR...
Login or Create an Account to see details.
Product
The system's user interfaces are nice, and our staff members have found that the tool is easy to use....
Login or Create an Account to see details.
Culture
When we initially purchased the system, we were told that there was a certain module that we could...
Login or Create an Account to see details.
Relationship
We have asked Waystar for a certain thing to support a patient access initiative, but it has been...
Login or Create an Account to see details.
Loyalty, Product
We have had ongoing issues with optimizing the system. For example, we are still working through...
Login or Create an Account to see details.
Relationship
Things with Waystar have been going well overall. We meet with the customer success team on a...
Login or Create an Account to see details.
Product, Value
I think that Waystar should be able to make their estimation tool patient facing without any...
Login or Create an Account to see details.
Relationship
We have had a good experience with Waystar. It has been a little challenging too because the vendor...
Login or Create an Account to see details.
Relationship
From a customer service standpoint, Waystar has been very good at being proactive, working with us,...
Login or Create an Account to see details.
Relationship, Value
Waystar’s customer support is really great. We are getting a really great product from Waystar. We...
Login or Create an Account to see details.
Relationship
We have had issues with the vendor when it comes to getting movement on tickets and with payer...
Login or Create an Account to see details.
Value
One of the outcomes of using Waystar is that we are seeing a reduced amount of time being spent on...
Login or Create an Account to see details.
Product, Value
Waystar Patient Access helps us secure care eligibility at the time of registration so that we don't...
Login or Create an Account to see details.
Operations
We really don’t need training anymore from Waystar. Once we are live, we are live. Furthermore, our...
Login or Create an Account to see details.
Value
Whether I choose to buy Waystar's product again would depend on Waystar's competitors; I don't know...
Login or Create an Account to see details.
Relationship
In terms of things that are going well, we have a lot of communication with Waystar. We have...
Login or Create an Account to see details.
Relationship
We struggled with parts of their ticketing system in terms of the communication that goes back and...
Login or Create an Account to see details.
Relationship, Operations
It has been a challenge to get the vendor to help us dig down into the performance of the tool and...
Login or Create an Account to see details.
Product
We are using bot technology to do the work in this space, but that is not overwhelmingly high...
Login or Create an Account to see details.
Loyalty, Value
My recommendation to someone looking into the product is to go into the engagement with an...
Login or Create an Account to see details.
Loyalty, Product
The technology certainly works. We know some people are using the product very well. Waystar...
Login or Create an Account to see details.
Relationship, Product
Waystar is certainly reaching out when there are system issues and breaks. On the other side, we...
Login or Create an Account to see details.
Product
Waystar Patient Access is intuitive. I haven't heard of any issues with the product, and we have...
Login or Create an Account to see details.
Culture
When we did the demo with Waystar, the product was totally different from when we implemented it. We...
Login or Create an Account to see details.
Relationship
We have had several challenges with the accuracy of the information in the product over time. We...
Login or Create an Account to see details.
Product
Up front, we had to put too much into the Waystar system to get it to work. We had to do audits on...
Login or Create an Account to see details.
Relationship
I believe that Waystar is bad at keeping promises, but they are trying. We have to stay on top of...
Login or Create an Account to see details.
Loyalty, Value
We have been having a challenge with obtaining a certain kind of authorization. Waystar has worked...
Login or Create an Account to see details.
Product
Waystar Patient Access is not consistent in getting some of our precertifications to execute...
Login or Create an Account to see details.
Product, Value
We have been working with Waystar to maximize authorizations. We like that the product takes off...
Login or Create an Account to see details.
Operations
We would like to see ongoing training for audits, for when something changes, or for when we are...
Login or Create an Account to see details.
Relationship
With Waystar, the senior team only gets involved when our executives get involved.
Login or Create an Account to see details.
Loyalty
Even though Waystar’s system is not working as designed, it does heavily support our goals, so it...
Login or Create an Account to see details.
Relationship
I have received good support from Waystar, and they have followed through on everything. Waystar is...
Login or Create an Account to see details.
Relationship
Waystar's weakness is that their communication isn't as strong as the communication we get from our...
Login or Create an Account to see details.
Relationship
Once I found something new on Waystar's website about a payer being down. Waystar doesn't tell us...
Login or Create an Account to see details.
Operations
When we first started with the vendor, Waystar was very good at offering Webex training and things...
Login or Create an Account to see details.
Product, Value
Waystar Patient Access has made our authorization area much more efficient by centralizing the...
Login or Create an Account to see details.
Product
We would like to see Waystar improve product development for specialty areas such as infusion and rehab....
Login or Create an Account to see details.
Relationship
We have a couple of people who help us out tremendously from Waystar. They are very responsive, get...
Login or Create an Account to see details.
Relationship
If we do get some benefits that we question, Waystar is happy to work with us. They have a...
Login or Create an Account to see details.
Product, Value
The Waystar patient access tools help with our staffing needs. Everyone knows that staffing has been...
Login or Create an Account to see details.
Relationship
Waystar does help us resolve issues, but they are not always as timely as I want them to be. We...
Login or Create an Account to see details.
Product, Value
I have no complaints about Waystar's product. It quickly gives up-front visibility to patients of...
Login or Create an Account to see details.
Loyalty, Operations
We would not recommend the Recondo Technology tool, and the tool is 100% not included in our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Waystar has not been developing new technology in patient access, although they have been purchasing...
Login or Create an Account to see details.
Operations
Waystar struggles with training quite a bit. Waystar claims to have a decent library of resources...
Login or Create an Account to see details.
Product
We haven’t been happy with Waystar’s real-time eligibility and benefits determinations, the clarity...
Login or Create an Account to see details.
Relationship
Waystar’s customer service ticketing system is not helpful at all; the system is pretty poor. The...
Login or Create an Account to see details.
​
Preferences