Waystar Patient Access
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
Waystar Patient Access' real-time reporting functionality is less robust than what we experienced...
Login or Create an Account to see details.
Implementation and Training
The implementation with Waystar was seamless from my perspective, and the team I worked with met my...
Login or Create an Account to see details.
Service and Support
We now have a regular meeting with Waystar where we actually go through all of the payer percentages...
Login or Create an Account to see details.
Other Observations & Comments
It is hard to see whether anybody has seen any improvements by using the Waystar product yet. When...
Login or Create an Account to see details.
Relationship
When we signed our agreement with the vendor, they were Recondo, and now they are Waystar. We didn’t...
Login or Create an Account to see details.
Functionality and Upgrades
The eligibility piece in Waystar Patient Access works all right. They have done a pretty good job....
Login or Create an Account to see details.
Relationship
The vendor’s biggest strength is the ease of working with them, whether we are implementing...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Waystar has a really good suite of products. We would use more of them if we weren't working with...
Login or Create an Account to see details.
Service and Support
If we have a problem with the product that is not resolved, or if we need to escalate things, the...
Login or Create an Account to see details.
Relationship
The vendor has been very engaged with us. We don’t have any problem getting them on the phone and...
Login or Create an Account to see details.
Technology
The vendor has tons of other products that we are not using. I am not seeing them developing new...
Login or Create an Account to see details.
Relationship
The vendor is not always proactive about gathering all of the requirements. So we sometimes get...
Login or Create an Account to see details.
Other Observations & Comments
After the acquisition, we saw some personnel changes. And while the company itself and their...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
In terms of price, the vendor has given us discounts or rebates along the way.
Login or Create an Account to see details.
Functionality and Upgrades
I would love to see more mature reporting. The vendor could be more proactive in coming to us and...
Login or Create an Account to see details.
Technology
When we were starting with the product, we were sensitive about the impact it would have on our...
Login or Create an Account to see details.
Functionality and Upgrades
As far as claims statusing and submissions go, as immediate and as automated as the process is, we...
Login or Create an Account to see details.
Functionality and Upgrades
Because of when we implemented the product, it has been hard to get a good baseline to really...
Login or Create an Account to see details.
Other Observations & Comments
I never have an issue with getting somebody from Waystar's support team on the phone. I never have a...
Login or Create an Account to see details.
Lessons Learned
Waystar is not very proactive in giving information to their customers or listening to them. The...
Login or Create an Account to see details.
Functionality and Upgrades
I wish authorizations would return accurate statuses without a whole lot of intervention on our...
Login or Create an Account to see details.
Sales and Contracting
I would not choose to buy Waystar’s solution again because when we went live, we never really...
Login or Create an Account to see details.
Implementation and Training
The initial implementation with Waystar could have been better because we did not receive clear...
Login or Create an Account to see details.
Relationship
There was some communication that did not happen before the contract was signed, but we could not...
Login or Create an Account to see details.
Implementation and Training
We did not experience any pain and suffering with Waystar’s training; it was good.
Login or Create an Account to see details.
Service and Support
We have a representative with Waystar that we meet with regularly. We get emails if there is any...
Login or Create an Account to see details.
Relationship
We have had a good record with Waystar so far. They have always been pretty good when we have had questions....
Login or Create an Account to see details.
Service and Support
When there is an issue with Waystar Patient Access, we cannot always proceed with business as usual....
Login or Create an Account to see details.
Service and Support
Waystar is good about telling us when new insurances come out, and we can call and ask whether they...
Login or Create an Account to see details.
Relationship
Years ago, when Waystar was Recondo Technology, we had an account representative. We were contacted...
Login or Create an Account to see details.
Functionality and Upgrades
If Waystar can't fix something, they will find somebody who can. They have good support. The product...
Login or Create an Account to see details.
Implementation and Training
The Waystar training process was a little difficult for us. It was a little too fast, and then they...
Login or Create an Account to see details.
Future Outlook
We are using Waystar's system for patient responsibility estimates, and that includes a version of...
Login or Create an Account to see details.
Service and Support
Waystar's system is easy to use, and it does do what we expected, but we were not aware we had...
Login or Create an Account to see details.
Other Observations & Comments
We have some issues with Waystar in terms of delivering new technology while keeping up with...
Login or Create an Account to see details.
Service and Support
Waystar could improve their support. The initial representative we had was proactive and helpful....
Login or Create an Account to see details.
Implementation and Training
We had a lot of delays during the implementation of Waystar Patient Access, but now the product does...
Login or Create an Account to see details.
Functionality and Upgrades
Waystar has a tool that is like a healthcare credit score tool, and that tool is a far superior tool...
Login or Create an Account to see details.
Relationship
Waystar has been great to work with. Their client executives and salespeople are great and really...
Login or Create an Account to see details.
Other Observations & Comments
I like the Waystar website, but sometimes the information on that website does not match the...
Login or Create an Account to see details.
Functionality and Upgrades
Waystar Patient Access is very handy. When I need to change anything in the system, I get a very...
Login or Create an Account to see details.
Functionality and Upgrades
We use Waystar Patient Access as our eligibility tool. It gives a complete description, and I can...
Login or Create an Account to see details.
Interfacing and Integration
Our staff has to go into the Waystar website and use two different screens to enter all of the...
Login or Create an Account to see details.
Service and Support
Waystar is pretty good with their support. When we are having issues and I have to put a ticket in,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I like the product. It has been super helpful for us.
Login or Create an Account to see details.
Relationship
We haven’t needed much support lately. In the beginning, we got support. We changed representatives...
Login or Create an Account to see details.
Other Observations & Comments
The product is probably not in our long-term plans because we are going to a new system, and I think...
Login or Create an Account to see details.
Implementation and Training
We had a bit of a bumpy rollout initially due to internal complexities; however, the technology has...
Login or Create an Account to see details.
Functionality and Upgrades
We have issues with the maintenance piece of Waystar's patient access system not being timely...
Login or Create an Account to see details.
Relationship
Waystar excels in being communicative. We meet with the vendor regularly. They are definitely a...
Login or Create an Account to see details.
Functionality and Upgrades
The Waystar patient access product is intuitive and simple to use, and the technology is meeting our...
Login or Create an Account to see details.
Functionality and Upgrades
The only issue is that for insurance, the system won't check eligibility if we don't have over 1,000...
Login or Create an Account to see details.
Service and Support
Waystar’s customer service people are great. They are friendly and cordial, and they work fast to...
Login or Create an Account to see details.
Functionality and Upgrades
Waystar Patient Access is easy to log in to. We can go straight to the landing page that we need to...
Login or Create an Account to see details.
Relationship
Waystar is very easy to work with. Waystar Patient Access works consistently. We don't have a lot of...
Login or Create an Account to see details.
Implementation and Training
I don't feel like Waystar’s implementation services have ever 100% gotten to where we would like to...
Login or Create an Account to see details.
Implementation and Training
Waystar’s webinars and their available knowledge base have been very useful. I use those a lot actually....
Login or Create an Account to see details.
Functionality and Upgrades
In terms of functionality, the solution does what we need. It performs well.
Login or Create an Account to see details.
Future Outlook
We are moving away from Waystar, but that isn't because we are dissatisfied with them in any way. We...
Login or Create an Account to see details.
Relationship
Because the vendor has changed hands a couple of times, it has been hard for them to have a vision...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
A reduction in the cost of the product would be a win, especially since we are going into year two...
Login or Create an Account to see details.
Lessons Learned
I would tell others to make sure they have all the payer contracts up-to-date. For any changes to...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We had the product for some time before it became a Waystar product. The reason we got the product...
Login or Create an Account to see details.
Functionality and Upgrades
I have been very happy with the tool, and I would buy it again. The product does what the vendor...
Login or Create an Account to see details.
Implementation and Training
We have routine meetings with the vendor where we can go over any training. We used to do the...
Login or Create an Account to see details.
Interfacing and Integration
We have an HL7 interface and some integration, but we are looking at expanding things. Right now, we...
Login or Create an Account to see details.
Other Observations & Comments
There are portions of Waystar's software that are part of our long-term plans. Eventually, we will...
Login or Create an Account to see details.
Relationship
I can't give Waystar an unequivocal yes in terms of whether they keep all promises because we had to...
Login or Create an Account to see details.
Relationship
I hear from Waystar quite often. I happen to get the emails, so I see their notices, and their...
Login or Create an Account to see details.
Preferences