Waystar Patient Access
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Waystar Patient Access' real-time reporting functionality is less robust than what we experienced...

Dec 2022
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Analyst/Coordinator

Implementation and Training

The implementation with Waystar was seamless from my perspective, and the team I worked with met my...

Dec 2022
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Analyst/Coordinator

Service and Support

We now have a regular meeting with Waystar where we actually go through all of the payer percentages...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

It is hard to see whether anybody has seen any improvements by using the Waystar product yet. When...

Dec 2022
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Director

Relationship

When we signed our agreement with the vendor, they were Recondo, and now they are Waystar. We didn’t...

Nov 2022
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Director

Functionality and Upgrades

The eligibility piece in Waystar Patient Access works all right. They have done a pretty good job....

Nov 2022
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VP/Other Executive

Relationship

The vendor’s biggest strength is the ease of working with them, whether we are implementing...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Waystar has a really good suite of products. We would use more of them if we weren't working with...

Nov 2022
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VP/Other Executive

Service and Support

If we have a problem with the product that is not resolved, or if we need to escalate things, the...

Nov 2022
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Director

Relationship

The vendor has been very engaged with us. We don’t have any problem getting them on the phone and...

Oct 2022
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Director

Technology

The vendor has tons of other products that we are not using. I am not seeing them developing new...

Oct 2022
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Director

Relationship

The vendor is not always proactive about gathering all of the requirements. So we sometimes get...

Oct 2022
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Director

Other Observations & Comments

After the acquisition, we saw some personnel changes. And while the company itself and their...

Oct 2022
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Director

ROI / Cost (care and feeding)

In terms of price, the vendor has given us discounts or rebates along the way.

Oct 2022
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Director

Functionality and Upgrades

I would love to see more mature reporting. The vendor could be more proactive in coming to us and...

Oct 2022
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Director

Technology

When we were starting with the product, we were sensitive about the impact it would have on our...

Oct 2022
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Director

Functionality and Upgrades

As far as claims statusing and submissions go, as immediate and as automated as the process is, we...

Oct 2022
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Director

Functionality and Upgrades

Because of when we implemented the product, it has been hard to get a good baseline to really...

Oct 2022
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Director

Other Observations & Comments

I never have an issue with getting somebody from Waystar's support team on the phone. I never have a...

Oct 2022
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Director

Lessons Learned

Waystar is not very proactive in giving information to their customers or listening to them. The...

Oct 2022
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Director

Functionality and Upgrades

I wish authorizations would return accurate statuses without a whole lot of intervention on our...

Oct 2022
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Director

Sales and Contracting

I would not choose to buy Waystar’s solution again because when we went live, we never really...

Oct 2022
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Director

Implementation and Training

The initial implementation with Waystar could have been better because we did not receive clear...

Oct 2022
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Director

Relationship

There was some communication that did not happen before the contract was signed, but we could not...

Oct 2022
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Director

Implementation and Training

We did not experience any pain and suffering with Waystar’s training; it was good.

Oct 2022
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Director

Service and Support

We have a representative with Waystar that we meet with regularly. We get emails if there is any...

Oct 2022
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Analyst/Coordinator

Relationship

We have had a good record with Waystar so far. They have always been pretty good when we have had questions....

Sep 2022
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Analyst/Coordinator

Service and Support

When there is an issue with Waystar Patient Access, we cannot always proceed with business as usual....

Sep 2022
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Manager

Service and Support

Waystar is good about telling us when new insurances come out, and we can call and ask whether they...

Sep 2022
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Manager

Relationship

Years ago, when Waystar was Recondo Technology, we had an account representative. We were contacted...

Sep 2022
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Manager

Functionality and Upgrades

If Waystar can't fix something, they will find somebody who can. They have good support. The product...

Sep 2022
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Manager

Implementation and Training

The Waystar training process was a little difficult for us. It was a little too fast, and then they...

Sep 2022
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Director

Future Outlook

We are using Waystar's system for patient responsibility estimates, and that includes a version of...

Sep 2022
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Director

Service and Support

Waystar's system is easy to use, and it does do what we expected, but we were not aware we had...

Sep 2022
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Director

Other Observations & Comments

We have some issues with Waystar in terms of delivering new technology while keeping up with...

Sep 2022
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Director

Service and Support

Waystar could improve their support. The initial representative we had was proactive and helpful....

Sep 2022
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Director

Implementation and Training

We had a lot of delays during the implementation of Waystar Patient Access, but now the product does...

Sep 2022
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Director

Functionality and Upgrades

Waystar has a tool that is like a healthcare credit score tool, and that tool is a far superior tool...

Jul 2022
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Director

Relationship

Waystar has been great to work with. Their client executives and salespeople are great and really...

Jul 2022
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Manager

Other Observations & Comments

I like the Waystar website, but sometimes the information on that website does not match the...

Jul 2022
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Manager

Functionality and Upgrades

Waystar Patient Access is very handy. When I need to change anything in the system, I get a very...

Jul 2022
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Manager

Functionality and Upgrades

We use Waystar Patient Access as our eligibility tool. It gives a complete description, and I can...

Jun 2022
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Manager

Interfacing and Integration

Our staff has to go into the Waystar website and use two different screens to enter all of the...

Jun 2022
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Manager

Service and Support

Waystar is pretty good with their support. When we are having issues and I have to put a ticket in,...

Jun 2022
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Manager

ROI / Cost (care and feeding)

I like the product. It has been super helpful for us.

Apr 2022
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Manager

Relationship

We haven’t needed much support lately. In the beginning, we got support. We changed representatives...

Apr 2022
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Manager

Other Observations & Comments

The product is probably not in our long-term plans because we are going to a new system, and I think...

Apr 2022
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Director

Implementation and Training

We had a bit of a bumpy rollout initially due to internal complexities; however, the technology has...

Apr 2022
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Director

Functionality and Upgrades

We have issues with the maintenance piece of Waystar's patient access system not being timely...

Apr 2022
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Director

Relationship

Waystar excels in being communicative. We meet with the vendor regularly. They are definitely a...

Apr 2022
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Director

Functionality and Upgrades

The Waystar patient access product is intuitive and simple to use, and the technology is meeting our...

Apr 2022
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Director

Functionality and Upgrades

The only issue is that for insurance, the system won't check eligibility if we don't have over 1,000...

Apr 2022
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Director

Service and Support

Waystar’s customer service people are great. They are friendly and cordial, and they work fast to...

Apr 2022
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Manager

Functionality and Upgrades

Waystar Patient Access is easy to log in to. We can go straight to the landing page that we need to...

Apr 2022
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Manager

Relationship

Waystar is very easy to work with. Waystar Patient Access works consistently. We don't have a lot of...

Apr 2022
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Manager

Implementation and Training

I don't feel like Waystar’s implementation services have ever 100% gotten to where we would like to...

Mar 2022
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Manager

Implementation and Training

Waystar’s webinars and their available knowledge base have been very useful. I use those a lot actually....

Mar 2022
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Manager

Functionality and Upgrades

In terms of functionality, the solution does what we need. It performs well.

Mar 2022
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Director

Future Outlook

We are moving away from Waystar, but that isn't because we are dissatisfied with them in any way. We...

Mar 2022
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Director

Relationship

Because the vendor has changed hands a couple of times, it has been hard for them to have a vision...

Mar 2022
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Director

ROI / Cost (care and feeding)

A reduction in the cost of the product would be a win, especially since we are going into year two...

Mar 2022
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Director

Lessons Learned

I would tell others to make sure they have all the payer contracts up-to-date. For any changes to...

Mar 2022
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Director

ROI / Cost (care and feeding)

We had the product for some time before it became a Waystar product. The reason we got the product...

Mar 2022
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Director

Functionality and Upgrades

I have been very happy with the tool, and I would buy it again. The product does what the vendor...

Mar 2022
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Director

Implementation and Training

We have routine meetings with the vendor where we can go over any training. We used to do the...

Mar 2022
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Director

Interfacing and Integration

We have an HL7 interface and some integration, but we are looking at expanding things. Right now, we...

Mar 2022
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VP/Other Executive

Other Observations & Comments

There are portions of Waystar's software that are part of our long-term plans. Eventually, we will...

Feb 2022
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VP/Other Executive

Relationship

I can't give Waystar an unequivocal yes in terms of whether they keep all promises because we had to...

Feb 2022
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VP/Other Executive

Relationship

I hear from Waystar quite often. I happen to get the emails, so I see their notices, and their...

Feb 2022
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