Waystar Patient Access Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
Commentary Summary
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User Commentary
Operations
I had to ask for additional training on things. Waystar is very much driven by PowerPoints, not...
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Relationship
Waystar Patient Access itself does what we want it to do. I wish the end users could do more things,...
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Relationship
Waystar's customer support team communicates very well, but they are not great at solving our...
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Operations
The one thing I did not see with Waystar’s implementation, but I have seen in every other company,...
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Relationship
Waystar has regular calls with our leadership to find out what is going on, stay on top of things,...
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Relationship
Waystar responds to and gets on top of issues. However, their service is more as needed than...
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Relationship, Value
Waystar Patient Access is just expensive, but we have had a good return on investment. An...
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Loyalty, Product
Waystar has grown so fast, and I don't know that the products have kept up. We would like Waystar to...
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Relationship
I would recommend Waystar to people. They are easy to work with. They do what they say they will do....
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Relationship
When we realized we had issues, we started working with Waystar to make things better. So we aren't...
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Relationship
It would be great if Waystar would give us a heads-up at least a few months prior to coming out with...
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Loyalty, Value
I know we are currently having some issues with Java. Waystar requires us to use Java when we go in...
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Relationship
Sometimes the support team at Waystar takes a lot longer than anticipated to get issues resolved....
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Product
I love being able to go through Waystar to get through our EHR system. I utilize that all the time,...
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Culture
Waystar sends invoices out quite frequently. Looking at some of the invoices, they also give us a...
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Relationship
The support team is fantastic. We had issues initially, but we got there. We opened up a support...
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Operations
I haven't had a lot of additional training other than what we just recently went through. That is...
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Relationship
We don't hear from the Waystar executives. I would like to have a yearly meeting just to go over and...
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Relationship
We did not have a really good experience with Waystar until we got a new representative. Now, things...
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Loyalty
With Waystar, we are going into the authorization initiative. We are really putting a lot of...
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Culture, Product
There are times when the system says that our claim is at the payer. Then, we will get 30 days out...
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Product
The system has a lot of reports, but those are generalized reports that aren't detailed. We often...
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Relationship
We were able to talk to a higher-up from Waystar about our issues, and they made sure that...
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Relationship
We had a lot of issues, and when things went wrong, the vendor always said those issues were someone...
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Culture, Loyalty, Product
After we purchased the system, we had a lot of issues. However, Waystar is getting better. In the...
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Loyalty, Operations, Product
I'm hearing good things about Waystar Patient Access. Waystar is still evolving and refining their...
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Loyalty
We are switching everything, including our clearinghouse, real-time eligibility, and claims systems...
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Product
The system has a box that can be used with payers. If they have the proper information, the vendor...
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Product, Value
The system has minimized the work for our prior authorization team. We don't even have to touch all...
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Culture
A lot of the things that Waystar made promises to us about in the beginning took a while to tweak,...
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Relationship
Our Waystar account representative is very responsive, and they get back to us quickly, even if they...
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Loyalty
We are moving away from the system because it doesn't have as many integration options with our EHR...
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Product
The system's user interfaces are nice, and our staff members have found that the tool is easy to use....
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Culture
When we initially purchased the system, we were told that there was a certain module that we could...
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Relationship
We have asked Waystar for a certain thing to support a patient access initiative, but it has been...
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Loyalty, Product
We have had ongoing issues with optimizing the system. For example, we are still working through...
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Relationship
Things with Waystar have been going well overall. We meet with the customer success team on a...
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Product, Value
I think that Waystar should be able to make their estimation tool patient facing without any...
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Relationship
We have had a good experience with Waystar. It has been a little challenging too because the vendor...
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Relationship
From a customer service standpoint, Waystar has been very good at being proactive, working with us,...
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Relationship, Value
Waystar’s customer support is really great. We are getting a really great product from Waystar. We...
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Relationship
We have had issues with the vendor when it comes to getting movement on tickets and with payer...
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Value
One of the outcomes of using Waystar is that we are seeing a reduced amount of time being spent on...
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Product, Value
Waystar Patient Access helps us secure care eligibility at the time of registration so that we don't...
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Operations
We really don’t need training anymore from Waystar. Once we are live, we are live. Furthermore, our...
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Value
Whether I choose to buy Waystar's product again would depend on Waystar's competitors; I don't know...
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Relationship
In terms of things that are going well, we have a lot of communication with Waystar. We have...
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Relationship
We struggled with parts of their ticketing system in terms of the communication that goes back and...
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Relationship, Operations
It has been a challenge to get the vendor to help us dig down into the performance of the tool and...
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Product
We are using bot technology to do the work in this space, but that is not overwhelmingly high...
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Loyalty, Value
My recommendation to someone looking into the product is to go into the engagement with an...
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Loyalty, Product
The technology certainly works. We know some people are using the product very well. Waystar...
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Relationship, Product
Waystar is certainly reaching out when there are system issues and breaks. On the other side, we...
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Product
Waystar Patient Access is intuitive. I haven't heard of any issues with the product, and we have...
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Culture
When we did the demo with Waystar, the product was totally different from when we implemented it. We...
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Relationship
We have had several challenges with the accuracy of the information in the product over time. We...
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Product
Up front, we had to put too much into the Waystar system to get it to work. We had to do audits on...
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Relationship
I believe that Waystar is bad at keeping promises, but they are trying. We have to stay on top of...
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Loyalty, Value
We have been having a challenge with obtaining a certain kind of authorization. Waystar has worked...
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Product
Waystar Patient Access is not consistent in getting some of our precertifications to execute...
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Product, Value
We have been working with Waystar to maximize authorizations. We like that the product takes off...
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Operations
We would like to see ongoing training for audits, for when something changes, or for when we are...
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Relationship
With Waystar, the senior team only gets involved when our executives get involved.
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Loyalty
Even though Waystar’s system is not working as designed, it does heavily support our goals, so it...
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