Waystar Patient Access
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

I like the product. It has been super helpful for us.

Apr 2022
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Manager

We haven’t needed much support lately. In the beginning, we got support. We changed representatives...

Apr 2022
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Manager

The product is probably not in our long-term plans because we are going to a new system, and I think...

Apr 2022
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Director

We had a bit of a bumpy rollout initially due to internal complexities; however, the technology has...

Apr 2022
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Director

We have issues with the maintenance piece of Waystar's patient access system not being timely...

Apr 2022
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Director

Waystar excels in being communicative. We meet with the vendor regularly. They are definitely a...

Apr 2022
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Director

The Waystar patient access product is intuitive and simple to use, and the technology is meeting our...

Apr 2022
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(0)
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Director

The only issue is that for insurance, the system won't check eligibility if we don't have over 1,000...

Apr 2022
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Director

Waystar’s customer service people are great. They are friendly and cordial, and they work fast to...

Apr 2022
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Manager

Waystar Patient Access is easy to log in to. We can go straight to the landing page that we need to...

Apr 2022
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Manager

Waystar is very easy to work with. Waystar Patient Access works consistently. We don't have a lot of...

Apr 2022
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Manager

I don't feel like Waystar’s implementation services have ever 100% gotten to where we would like to...

Mar 2022
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Manager

Waystar’s webinars and their available knowledge base have been very useful. I use those a lot actually....

Mar 2022
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Manager

In terms of functionality, the solution does what we need. It performs well.

Mar 2022
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Director

We are moving away from Waystar, but that isn't because we are dissatisfied with them in any way. We...

Mar 2022
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Director

Because the vendor has changed hands a couple of times, it has been hard for them to have a vision...

Mar 2022
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Director

A reduction in the cost of the product would be a win, especially since we are going into year two...

Mar 2022
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Director

I would tell others to make sure they have all the payer contracts up-to-date. For any changes to...

Mar 2022
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Director

We had the product for some time before it became a Waystar product. The reason we got the product...

Mar 2022
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Director

I have been very happy with the tool, and I would buy it again. The product does what the vendor...

Mar 2022
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Director

We have routine meetings with the vendor where we can go over any training. We used to do the...

Mar 2022
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Director

We have an HL7 interface and some integration, but we are looking at expanding things. Right now, we...

Mar 2022
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VP/Other Executive

There are portions of Waystar's software that are part of our long-term plans. Eventually, we will...

Feb 2022
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VP/Other Executive

I can't give Waystar an unequivocal yes in terms of whether they keep all promises because we had to...

Feb 2022
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VP/Other Executive

I hear from Waystar quite often. I happen to get the emails, so I see their notices, and their...

Feb 2022
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Manager

So far, our experience with Waystar has been painful. The issue isn’t all on the vendor’s side, but...

Oct 2021
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Manager

The vendor couldn’t have been any more responsive. They are very empathetic and listen to everything...

Oct 2021
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(0)
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Manager

Waystar’s integration is developmental. It is good when they get the conduit or interface right. I...

Oct 2021
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Director

We chose Waystar because most of the eligibility vendors can give us outpatient benefits and...

Sep 2021
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(0)
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Director

I really think that Waystar’s involvement will improve their work.

Sep 2021
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Director

It has been business as usual for us since the Waystar acquisition of Recondo Technology. Waystar...

Sep 2021
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Director

We don't need to be trained on much with Recondo Patient Access at this time, but if I wanted any...

Sep 2021
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Director

The vendor makes us well aware of updates and maps everything out for us.

Jun 2021
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VP/Other Executive

The product's biggest strength is the bot technology and automation that allows us to avoid manually...

Jun 2021
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VP/Other Executive

There is not much that Waystar can’t do in terms of integrating their system with the host system or...

Jun 2021
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VP/Other Executive

The workflow portal needs improvement. Waystar needs to solve the issue of having to search for a...

Jun 2021
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