360 Encompass System (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
3M is very proactive, especially on the cloud hosting piece. I know that is a new thing for them,...
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Product
With 3M, I would like to continue to see growth in their products because there are some limitations...
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Relationship
The product is good. The support is good. We struggled in the past, but now we get regular updates,...
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Relationship
We have a 3M account executive, and I work well with all of the 3M people we interact with. I don't...
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Product
3M has its pros and cons, and I'm assuming that is because of the practice management system that...
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Product
We do some studies outside the EHR, and those get imported. 3M handles scanned documents uniquely,...
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Operations
Our training pretty much stopped with 3M after our implementation. But within the tool itself, there...
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Culture, Relationship
3M has kept the promises that they have made to us. There was only one thing that they were not able...
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Product
There are some cons to 3M. With notes not being in a particular format, 360 Encompass System...
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Loyalty
I’m not sure whether 3M is part of our long-term plans because we just partnered with another...
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Relationship
When we were onboarding with 3M, we had an account manager who we had regular meetings with who...
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Relationship
When we have to reach out to 3M’s support team, they check everything possible that could be related...
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Product
The reports are the thorn in my side right now. I would like it if they were easier to use so that I...
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Relationship
3M is not prompt. I don't know what takes them so long, but they are not prompt.
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Culture, Relationship
We have frequent meetings with 3M to make sure that all of our needs are being met and that the...
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Product, Value
Our coders are definitely faster. When we implemented a certain module, we saw a bump in ED coding,...
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Culture, Value
A lot of times, anything that the vendor comes up with is an enhancement and is more money. Each...
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Relationship, Product
3M has a vision, but they are not consistent with sharing that. We would really like to do some...
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Operations
The vendor gives a high-level training, and because a lot of times their trainers have not used the...
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Operations, Product
A lot of the ease of use is the layout. The vendor tries to be thoughtful when they do the layout....
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Relationship
I love 3M. They are one of the top-notch vendors. They are supportive and the best in the coding...
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Relationship
3M actually sends out hotfixes right and left. As soon as something is identified, the vendor tells...
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Product
I don't think the coding department or the CDI users would like to be without 360 Encompass System....
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Operations
We got a binder of reports when we first got the system regarding how to use it. There is a site...
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Product
I recommend 3M all the time when I find that somebody is using something different. If people are...
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Relationship, Operations
Upgrades have been a problem in the past for 3M. They are not very responsive and don't get back to...
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Operations
A lot of the training from 3M is online and prerecorded. That is a big change for our coders. We...
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Product, Value
360 Encompass System interfaces with our Epic EHR, but at first, there was just a one-way interface....
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Loyalty, Product
We want the program to have some functionality that turns codes red or something if we don't have...
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Product
At times, 360 Encompass System pulls in information that absolutely makes no sense. The system will...
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Operations, Product
3M corners the market. We have minor issues that can be worked out, but 360 Encompass System is the...
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Product
Even though 360 Encompass System’s enterprise analytics are awesome, the capability to create our...
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Relationship
Sometimes it takes a long time to get a hotfix from 3M when there are issues we have identified, and...
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Loyalty
There was one point where we weren't sure whether we wanted to stay with 3M, but we decided to move...
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Culture, Relationship
For the most part, 3M keeps their promises, but we uncovered things when we went live that should...
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Culture, Value
In the past, I would have said that 3M charged us for every little thing, but they have realized...
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Relationship
Over the last year, 3M's top area for improvement has been with their customer relationship...
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Product
To improve our satisfaction with the system, the vendor needs to do more to develop the system's...
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Product
While the system's computer-assisted coding area needs growth, the rest of the resources that we get...
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Culture, Operations
360 Encompass System was billed to us as a product where we could trust the automatically suggested...
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Product
360 Encompass System cannot handle any PCS codes. I am happy that the system has a link to the NCD...
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Operations, Product
Once we learn 360 Encompass System and know it, it is easy enough to use.
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Loyalty
We just implemented something called CAC Code Confidence in 360 Encompass System. There are...
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Loyalty, Product
Most of our issues with 360 Encompass System have been regarding reading between the lines on the...
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Value
We just have a lot of amendments for a lot of money, and sometimes it doesn't feel like 3M is...
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Relationship, Operations
We are doing a specific project with 3M, and it has taken a lot longer than we anticipated. Some of...
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Relationship
3M is getting better at being proactive. I once got a call from one of the vendor's people at night...
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Relationship
I have been with 3M for so many years and have had so many problems in the past, so I have so many...
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Loyalty, Product
We still have a fair number of pain points and challenges with 360 Encompass System. Just when we...
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Relationship
The support is there from 3M for implementations and upgrades, and we get a fairly decent response,...
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Product
The product performs well. Essentially, if we have the system set up appropriately to analyze the...
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Relationship, Product
In general, the vendor does well with ongoing updates. However, if there is an issue where there is...
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Relationship
One thing the vendor has instituted over the last couple of years has been a big benefit, and that...
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Product
With 360 Encompass System, some things are automatically suggested incorrectly based on the verbiage...
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Loyalty, Operations
The go-live was the worst one ever; it was terrible. The vendor wasn't prepared for the onslaught of...
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Value
My biggest problem with 3M is that the base product doesn't work, and the vendor keeps throwing out...
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Operations, Product
360 Encompass System is a good product, particularly for training new coders, because it teaches...
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Operations, Product
360 Encompass System is easy to use for the end user. For the coders, it is very easy to flow...
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Relationship, Product
Every time we do an upgrade, everything breaks, and then we spend a considerable time trying to fix...
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Operations
With 3M, we did training over and over again. The vendor was pretty agreeable to giving us another...
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Culture, Relationship
Until recently, we felt that the communication from 3M wasn't that great. When we had an issue, it...
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Relationship
I honestly don't know that we have adequately considered other options because 3M has been so...
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Loyalty, Operations, Product
We went from 3M's encoder tool to this product. The product is really great, but there is so much...
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Relationship
3M is constantly changing, adapting, and trying to push to be at the forefront.
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Product
I would not buy 360 Encompass System again. The updates are continual, and that is great, but they...
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Relationship
3M’s executives are very involved, and their staff is friendly.
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Product
I love 3M's resources and extras that they have available. All the codebooks are great. The CPT...
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Product
360 Encompass System’s upgrades could have more thorough testing. Usually, after we get an upgrade,...
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Relationship, Product
360 Encompass System does an excellent job. I never hear any complaints or anything negative about...
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Relationship
3M has great web support. The support people engage with us regularly, and they jump in when they...
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Product
The two top things about 360 Encompass System are that it is user friendly and that it includes a...
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Relationship, Product
Overall, we are very satisfied with 3M and the product that they provide. They do a really nice job.
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Value
Our coders love the product. Despite the fact that our volumes are ridiculously high, our...
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Culture, Relationship
The vendor has kept their promises. They took longer than they told us that they would, but that...
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Culture, Value
The vendor's licensing fees are really steep, but customers know that going in. The vendor doesn't...
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Operations
We have had almost the same implementation team from the vendor since day one. We only had to get...
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Relationship
We work pretty closely with the vendor, and they deliver.
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Loyalty, Product
In the inpatient space, ICD-10 procedure codes have seven spots that we have to fill in. It is rare...
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Relationship, Product
I like that 3M constantly works with us. Our inpatient auditor looks at all of our codes, and we can...
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Product
Whether people like the setup of 360 Encompass System is more of a personal preference. I dislike...
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Product, Value
The automated suggestion piece in 360 Encompass System is good and working well. The productivity...
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Relationship
With 3M, sometimes the turnaround times are not as quick as what I have experienced with other...
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Value
3M charges for pretty much everything we do or want.
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Product
I would buy the system again. I have worked in the 3M admin side of it, and my people have been...
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Relationship, Operations
We haven't really had 3M train us. We can ask questions on their support website and talk to some of...
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Loyalty
We are excited for the system's reporting functionality to meet our expectations and for new...
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Relationship
We just finished up some projects, and all of 3M's people did what they said they were going to do...
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Value
3M did some fine tuning. We were able to do some work with them on a certain thing. 3M also provides...
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Product, Value
I would tell a peer or a friend who was considering going with 3M that overall, 3M provides a very...
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Product
Our people have struggled with getting 360 Encompass System to not pick up histories as current...
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Relationship
Sometimes we don't get high priorities addressed by 3M as quickly as we feel we should. If the...
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Relationship
Our 3M representative doesn't always solve our problems, and they are not always responsive.
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Relationship, Product
3M has a very good solution. They put a lot of research and development into improving it.
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Operations, Product
As far as the workflow goes, there are just so many different pieces to 360 Encompass System that it...
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Relationship, Product
There is something that isn’t going through 360 Encompass System correctly, so it is causing some...
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Relationship
I have had contact with 3M, and I am very low on the totem pole, but I feel like the person I have...
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Product
360 Encompass System's biggest strengths are efficiency and productivity. I love the ability to...
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Product, Value
360 Encompass System is a lifesaver and a time saver. Everything is going well with the system, and...
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Value
3M will charge us for anything we want that is not part of the system already, even if it is for...
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Relationship
3M used to have a healthcare board, and they used to take things more seriously. Then, they got out...
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Culture, Loyalty, Relationship
I used to be positive and upbeat about 3M because they listened to us. They would sit in meetings...
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Product
We have had to make little adjustments to 360 Encompass System, and the engine has learned well....
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Operations
3M’s initial training was good. Ongoing training is available, but it is cumbersome to give our...
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Relationship
3M has great support. They are pretty responsive. I have a good relationship with 3M’s executive team....
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Relationship, Product
We have to do retunes for the product now and then, and the vendor has never explained how often we...
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Operations
The vendor initially trained us on how to use the product, but there is no ongoing training. There...
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Operations, Product
Sometimes when we do upgrades with the product, there are some glitches, so we have to take hotfixes...
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Relationship
We have regular calls with the vendor, so we don't let too many things get away from us.
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Product
CAC's biggest strengths are its automatic suggestions, annotations, evidence reviews, and integrations....
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Loyalty, Value
3M is about to go public, and when organizations start selling off pieces of their businesses,...
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Loyalty, Value
It is hard for us to get our money's worth from 3M because they don't have any competitors. At the...
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Relationship, Product
We had a recent update with 3M, and there were no issues or bugs in that update. We sometimes...
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Culture, Product
The product works as designed most of the time. We haven't really had issues with the system, and...
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Relationship, Product
3M hasn't done anything differently for a long time, and they haven't made any big strides. They...
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Product
360 Encompass System's biggest strength is that it identifies and pulls out codes from our...
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Loyalty
3M has moved on to doing different things outside of the system. I hope that they will bring more AI...
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Product, Value
I don't have too many complaints about the system. It seems to work as designed. Our biggest...
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Relationship
The quality of the vendor's support depends on the day and the person we are working with. The...
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Relationship
The vendor is reactive. They aren't proactive at all. They say that there are articles out there...
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Value
360 Encompass System is by far the superior product in the industry. But sometimes 3M's resources...
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Relationship
We find things inside of 3M's product that we kind of figure out on our own and then report, and I...
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Relationship
3M needs to get better support, and the enhancement process is too long. That is where I feel like...
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Relationship, Product
We are so entwined in the product, but some departments get a little frustrated because the vendor...
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Relationship
The product is good. It seems like 3M's support has been lagging because there has been a lot of...
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Relationship
It is necessary to have regular issue and project calls with the vendor because there are so many...
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Value
Everything seems to be an expense with 3M. Every time we want an additional something, it is very...
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Relationship
I believe that 3M offers more than their competition, and they certainly get government contracts....
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Value
3M has several coder reference packages, but inevitably, each one is associated with a new charge....
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Product
Although the system comes with some standard edits, it is very easy for us to have a user, such as a...
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Product
We have a conflict within the system. On one hand, we can give coders the ability to bypass some...
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Operations
We receive training on 3M’s reporting tool, but they are always changing. Despite that, they have...
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Relationship, Value
3M does come up with some good products; they are just very pricey.
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Relationship
I wouldn't kick 3M out the door. They are not horrible. I see that they work with us; otherwise, we...
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Product
For the most part, the vendor provides codes across departments fairly successfully. When we really...
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Value
Proactivity is never a strong suit for technology companies. Also, 3M likes to charge for...
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Product
3M has quality technology. They have built in features for patient safety indicators and...
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Relationship
We have 100% direct contact with many of the senior leaders from the vendor; that is not an issue.
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Product
The product's reporting structure is not very user friendly, and it is hard to make customized...
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Product
3M seems to be pretty in depth at providing codes and having all the ICD-10 codes built in. There...
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Product
360 Encompass System is very antiquated in functionality. It is built very robustly. There are a lot...
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Operations
3M lacks knowledge about their own products. They don't know a lot about prioritization, for...
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Operations, Value
3M takes enhancement requests. We submitted some during our implementation, and over half of them...
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Product
With 3M's product, having the encoder right there for us to be able to code the chart is one of the...
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Loyalty, Product
I like the system's automatic suggestions, but they are not always correct. That is one of the...
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Culture
3M recently sunsetted a lot of their products. So when we were trying to figure out what our new...
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Product
360 Encompass System is a very good tool to help with productivity. It can make things easier. It...
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Loyalty
We no longer have a coding summary sheet, and 3M got rid of their abstracting system. If we had...
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Operations
The only training I have ever had with 3M was when we were first going live, and then when they...
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Product
When we have multiple regulatory aspects that we have to deal with while one group of people is...
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Relationship, Product
3M is always improving the natural language processing engines. They do a pretty top-notch job with...
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Relationship, Operations
The 3M product project manager really needs to take the front-end time to get to know the...
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Loyalty, Relationship
3M has done a really good job with the CAC, and they are working with one of our other vendors to do...
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Relationship
At one point, we tried to do an upgrade, and 3M wasn’t aware of the version of the product that we...
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Relationship
I have an account person that I meet with regularly, and they are responsive to me. I ask them...
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Product, Value
The benefit for us in using this product is prioritization in the way we want. For example, I wanted...
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Value
3M is not proactive. 360 Encompass System’s quality indicators have been broken for a while, and the...
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Operations
The vendor pulled out all the stops on our implementation because they had to do it very quickly....
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Relationship, Product
I am a supervisor, so I don't use the product the way that a frontline person would use it, yet I...
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Culture, Value
3M could completely change their pricing structure. Things are usually charged incorrectly, and the...
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Product
The product cannot assign a correct procedure code to save its life. The documentation has to be...
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Culture
We are unable to load our payer information into the product, so we are getting unnecessary edits...
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Culture, Value
3M told us that we would have several add-ons free of charge, but we have been charged for those...
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Operations, Product
We just did an upgrade with 3M, and that upgrade took our system down for days. We were unable to...
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Relationship
3M hasn’t been closing tickets recently. We still have a number of open tickets that are for issues...
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Operations
When it came to the implementation, 3M tried to train a couple of people on our team and then move...
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Culture, Operations
3M needs to know the difference between what they are training us on and what they are doing demos...
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Relationship
3M could improve the target dates they provide for when things are going to be available. Things are...
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Value
3M charges for everything. Anytime we implement anything, there is an extra fee, even if we already...
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Relationship
It seems like 3M can be slow to respond when we have an issue.
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Relationship, Product
3M is really quick to put out hotfixes when they find bugs or anything in new releases or when they...
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Culture
When 3M sells a product, they tell us how great the product will be. Of course, they are trying to...
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Relationship, Value
Anytime we want something from 3M, like a more in-depth look at some issues, they tell us that they...
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Product
I like what the system is supposed to do. I also like that it will automatically suggest different...
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Relationship
My biggest complaint about 3M is their customer service. We find things in the system that aren't...
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Operations
3M needs to make the format for their automatic suggestions less cumbersome. Right now, when we have...
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Product
3M does a really good job of providing codes across different departments. It also has a standalone...
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Value
3M provides return services for us, and they don't charge us extra or anything like that for those...
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Operations
People don't really require ongoing training once they learn the system. We haven't had any issues...
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Relationship, Operations
In our meetings with 3M, the vendor lets us know how well we are doing and where we might be falling...
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Relationship
We as an organization want to embrace technology. 3M is always working on new things, and they...
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Relationship
If 3M discovers that something has been mapped incorrectly, then they will let us know in an update,...
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Product
I know the system is based on verifying the code or the suggested documentation for the code....
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Culture, Value
When we were setting up the software and when we went to our new EMR, 3M seemed to be picky in...
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Operations
We have continued education sessions with 3M. If there are upgrades, the vendor provides information...
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Relationship
3M’s support people are awesome, and they are willing to work and help us resolve the challenges...
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Product, Value
The system is good and has improved, but there is no way I can give the AI a perfect score because...
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Loyalty, Relationship
The product is helpful to my team, and they continue to expand and make the product better as we go....
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Culture, Value
3M avoids charging us for everything. They stick to the contract and don't try to add any other kind...
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Operations
I don't think 3M is a bad company, and what they do is good, but they still have some quality issues...
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Product
360 Encompass System works well with our electronic health record, and the communication is good...
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Relationship
3M always has a representative on our project, so we have a good contact to go to. That contact is...
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Product
The patches and updates come through for 360 Encompass System seamlessly. We would like to see some...
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Relationship
We have somebody new from 3M in charge of 360 Encompass System, and that person is doing very well....
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Relationship
3M’s support team is very responsive.
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Relationship
3M struggles to meet our needs in terms of impacting our coders’ productivity.
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Product
We are pretty happy with the system. It works as promoted. To assist the coders, the product locates...
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Culture
Different products and enhancements were promised to us, but the vendor never followed through.
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Operations
We need training from 3M more frequently, and the training has to be less generic.
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Relationship, Value
If a customer is looking for quality and accuracy, 3M is a good option. Compared to our other...
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Product, Value
In general, 3M's tool is meeting and sometimes exceeding our requirements. The solution is accurate...
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Relationship
I have had a great experience working with 3M. The vendor listens to and addresses the consent and...
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Product, Value
We haven't used 360 Encompass System to the fullest extent that we could have. Users have to put a...
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Operations, Product
Our newer coders like 3M's system because they don't know anything different. If the system tells...
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Product
I don't know whether any CAC products could meet our needs. 360 Encompass System doesn't meet our...
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Loyalty, Product
There are a lot of things that we want to customize in the system, but it is hard to do...
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Loyalty, Value
We are looking to see whether we will get a return on our investment. I know that a lot of people...
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Relationship
3M has consistently been my least favorite vendor. The idea of becoming vendor partners and working...
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Product, Value
360 Encompass System hasn't had any positive impact on our productivity. It slows certain things...
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Product
We brought up pro fees in 360 Encompass System because there were so many users, and since then, we...
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Product
360 Encompass System brings data together for coders, and that is why it is efficient. It is still a...
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Value
3M tends to price things à la carte, so everything costs money. The system is expensive, but it is...
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Operations
3M is available, and they always do great training. There are things we don’t understand until we...
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Product
360 Encompass System offers what we expected. However, we want more automation for our coders. We...
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Relationship
When there is an issue, the vendor can provide a fix pretty quickly. Everybody is busy, and there...
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Relationship, Product
Based on experience, 3M always comes through. There are a few changes we would like to see, but we...
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Product
I have zero problems with 3M. The vendor is great. I have done a lot of coding updates recently, and...
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Loyalty, Operations
With every implementation and EMR change that we make, we have to retrain and rebuild the system....
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Product
We get automatically suggested codes from our documents, and that is great. CDI specialists use...
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Relationship, Product
Typically, when we get an upgrade or update from 3M, something breaks. It is very rare that...
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