360 Encompass System (CAC)
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Mac Boyter
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User Commentary

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Manager

We are long-term customers of 3M. We did some RFPs to start looking at some other products a few...

May 2022
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Manager

The 3M system allows us to customize reporting around the tracking and the utilization of our...

May 2022
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Manager

3M is great to work with as a vendor. They are very responsive to our service tickets, and they are...

May 2022
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Manager

My feedback to the vendor would be to have a little bit better layout of the system with a guide to...

May 2022
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Manager

3M does not avoid charging for every little thing. They have several pieces that are add-ons with an...

May 2022
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Director

The product really is easy. Using it is like picking up an iPhone because we just know how to use...

May 2022
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Director

3M is so expensive; it is ridiculous. 3M is outrageous with their price, and that can’t be...

May 2022
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Director

The support people sometimes make us wait, and that irks me a little. For example, we might reach...

May 2022
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Director

3M has information on their support site, so that is great. But it is almost like we have to hire a...

May 2022
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Director

3M's system hasn't been as beneficial as we hoped that it would be. We can only get out of it what...

May 2022
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Director

3M's implementation services were really good. When we went live with 360 Encompass System, 3M's...

May 2022
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Director

3M is really timely in how they respond and help us when we need issues fixed. A lot of the time, I...

May 2022
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Analyst/Coordinator

I have never dealt with anybody from 3M or gotten a whole lot of proactive service, but 360...

Apr 2022
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Analyst/Coordinator

I don’t know whether 360 Encompass System is part of our long-term plans. If we move to a new EMR, I...

Apr 2022
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Analyst/Coordinator

I have never really had any problems with 3M or their coding accuracy. They are pretty good. We...

Apr 2022
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Director

We have the entire system, so we have all the references. Everything is available to us. But the...

Mar 2022
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Director

We have had some issues lately with the vendor's support. The vendor’s proactivity has gone down a little....

Mar 2022
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Manager

360 Encompass System has its issues. We are working on doing a retuning of the automatically...

Mar 2022
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Manager

When we have issues, our 3M analyst submits the ticket to 3M, and we try to meet and discuss it....

Mar 2022
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Manager

We have recently had some downtime with 360 Encompass System. There have been unplanned outages, and...

Mar 2022
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Manager

The vendor could improve their proactivity if they could just resolve some problems more quickly....

Mar 2022
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VP/Other Executive

3M’s tools are good. We really want to get engagement from the vendor's R&D people so that they can...

Mar 2022
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Manager

We don't get any feedback about users having a problem with the system's ease of use. Once a new...

Mar 2022
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Manager

I have a couple of people from 3M assigned to me. I have those people on speed dial, and I call them...

Mar 2022
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Manager

Through the pandemic, our priority has been to keep our DNFB down. The system has been extremely...

Mar 2022
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Manager

The system is a workhorse. If we have a problem, 3M identifies and fixes it. I don't see my...

Mar 2022
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Manager

360 Encompass System has been good, and 3M has been very engaged. Sometimes we struggle with their...

Mar 2022
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Manager

360 Encompass System is a little expensive, but I haven't heard any concerns that it can't do what...

Mar 2022
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Manager

We run a very high level of code confidence. If we need to adjust things, 3M meets with us often and...

Mar 2022
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Manager

I struggle with the price tag for 360 Encompass System, but high prices have become the industry...

Mar 2022
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VP/Other Executive

If it weren’t for the CAC system, our coders would be working very slowly. I receive communication...

Feb 2022
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VP/Other Executive

3M has opportunities with integration. 3M's builds are wonderful, but we have to integrate 3M's...

Feb 2022
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VP/Other Executive

From a customer-service perspective, we have amazing executives from 3M. The people that we work...

Feb 2022
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VP/Other Executive

3M charges us for every little thing. The system is too expensive, and that is a deal breaker...

Feb 2022
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VP/Other Executive

When 3M does upgrades, things sometimes crash. The upgrades seem as though they are not tested well...

Feb 2022
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VP/Other Executive

We could not get the funding to bring in the MModal component when 3M acquired MModal, but some...

Feb 2022
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VP/Other Executive

Overall, what 3M has been able to do with the base product is quite commendable. We all want to use...

Feb 2022
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Director

For the most part, the product has been very well adopted. It has some good reporting where we can...

Feb 2022
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Director

The vendor tends to nickel-and-dime us a little. Their enterprise licenses do have a cap for how...

Feb 2022
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Director

I would like to know more about getting our team certified in the product. The process for doing...

Feb 2022
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VP/Other Executive

We did a lot of work with 3M around coding suggestion accuracy. The vendor worked collaboratively...

Feb 2022
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VP/Other Executive

360 Encompass System has increased our coders’ productivity. Our coders can complete several more...

Feb 2022
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VP/Other Executive

360 Encompass System does okay across departments, but it cannot pick up certain features from a...

Feb 2022
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VP/Other Executive

If I require an enhancement, 3M considers it a separate charge, but our contract has a lot of the...

Feb 2022
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VP/Other Executive

3M is very knowledgeable in training, and I really like the product. Nothing will replace human...

Feb 2022
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VP/Other Executive

When we implemented 360 Encompass System, the vendor trained us on it and gave us the build steps,...

Feb 2022
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VP/Other Executive

3M’s coding suggestions, accuracy, and quality are good on the inpatient side. For a while, my team...

Feb 2022
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VP/Other Executive

There are some reports that say how often the coders are selecting the automatic suggestions and how...

Feb 2022
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VP/Other Executive

I have no complaints about the representatives that we deal with from a billing perspective. 3M is...

Feb 2022
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VP/Other Executive

The vendor keeps their promises, but we hold them to their promises. We don't give 3M any slack with...

Feb 2022
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VP/Other Executive

We had a few issues and bumps with some of the implementation pieces because of our EMR vendor. Our...

Feb 2022
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VP/Other Executive

3M has releases, and they promise to be able to fix certain bugs, but it seems like they try and fix...

Feb 2022
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VP/Other Executive

In terms of interoperability, 3M could meet our needs a lot better if they fixed some of their...

Feb 2022
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Director

From a coding standpoint, one thing we always struggle with is that my coders don't look at the...

Feb 2022
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Director

We haven't noticed a difference in terms of 3M's system working better in one area versus another....

Feb 2022
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Director

The coding-suggestion accuracy and quality of 360 Encompass System are pretty good for the most...

Feb 2022
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Director

3M has been very engaged in working with us and our EHR vendor collaboratively to interface the...

Feb 2022
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Director

I don't use the vendor's support much, but when I have used it, 3M has been responsive. Their...

Feb 2022
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Director

There hasn't been a change in coder productivity by using 3M's system. It hasn't hurt the...

Feb 2022
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Director

Our upgrades have been easy, and the product does what 3M says it will do even though it may not be...

Feb 2022
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Director

The big selling points 3M had for the system when they first sold it were that it would improve...

Feb 2022
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Director

My concern with 360 Encompass System is whether the product will ever be more feasible in assisting...

Feb 2022
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Director

The thing I like about 3M's CAC and CDI products is the synergy we get between CDI and coding. That...

Feb 2022
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VP/Other Executive

3M responds with enormous fees whenever we ask them for anything extra. Then, we sometimes have to...

Feb 2022
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VP/Other Executive

We don't know whether 3M is working on updates. We think that they are doing the things that we need...

Feb 2022
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VP/Other Executive

The solution's reports are getting better and more interactive, but they still aren't great. It...

Feb 2022
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VP/Other Executive

We got a new account manager from 3M a while ago, and they have been more helpful than our previous...

Feb 2022
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Analyst/Coordinator

Our IT department has had some problems with the updated tool recently, but 3M has worked with our...

Feb 2022
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Analyst/Coordinator

We go all the way up the chain at 3M as we need to. The executives are involved and know who we are....

Feb 2022
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VP/Other Executive

360 Encompass System has continued to evolve over time. Its accuracy rate, recall rate, and...

Feb 2022
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VP/Other Executive

3M needs to continue to improve the system's stability. We are rebooting our system very often...

Feb 2022
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VP/Other Executive

3M’s new reporting platform appears to be serving us very well. They did some enhancements in some...

Feb 2022
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VP/Other Executive

3M is very good at creating loyalty with a customer service representative. We have a person who we...

Feb 2022
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VP/Other Executive

3M struggles with their ongoing customer support. They struggle to have people who are familiar with...

Feb 2022
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VP/Other Executive

I would recommend 360 Encompass System with some important caveats. 3M nickel-and-dimes the heck out...

Feb 2022
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VP/Other Executive

After the merge between 3M and MModal, 3M came to pitch us some additional services, but things...

Feb 2022
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Director

3M has a template that we have to customize to our needs. They don't give us actual guidance; we...

Feb 2022
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Director

The software's present prioritization feature leads to some conflicting priorities. Not everything...

Feb 2022
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Director

The initial implementation was a bit rocky. We got foundational CDI training, but we didn't get too...

Feb 2022
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Director

We talk to pretty high-level people at 3M. They are involved. Whether they carry through or not is different....

Feb 2022
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Director

Sometimes the codes that 3M suggests aren't as accurate as they could be, and sometimes 3M suggests...

Feb 2022
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Director

3M is a national company. Sometimes we identify an issue, and then they let us know that they are...

Feb 2022
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Analyst/Coordinator

Having computer assisted coding obviously enhances our productivity, but lately we have had issues...

Feb 2022
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Analyst/Coordinator

3M is equally strong across different departments in terms of providing codes. I don't view them as...

Feb 2022
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Director

360 Encompass System is a very comprehensive and complex product with a lot of tools available. We...

Feb 2022
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Director

Our implementation was done in such a way that we didn't get the product fully implemented. A lot of...

Feb 2022
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Director

3M’s system brings so much to the table, but it also brings so many headaches. The pros outweigh the...

Feb 2022
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Director

The delivery of new technology from 3M always feels dependent on the needs of other institutions,...

Feb 2022
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Director

Whenever I reach out to our 3M analyst, they put in a ticket, and then there are other hoops that...

Feb 2022
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Director

The 3M executives are involved, and they do actually make a difference, but we don’t generally get...

Feb 2022
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Director

We are going to be making some changes to the way we use 3M’s system. 3M tells us these changes will...

Feb 2022
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Director

At this point, until 3M solves their issues, I wouldn't recommend 3M's system. There have been too...

Feb 2022
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Director

From a coding perspective and knowing where we came from as an organization, we see that the pro of...

Feb 2022
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Director

3M's system brought so much to the table in terms of centralizing all of the tools that the coders...

Feb 2022
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Director

We need to have a centralized issues log that 3M transparently shares with all of their clients so...

Feb 2022
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Director

3M has made improvements, but it seems like every time we take a step forward, there is a step back...

Feb 2022
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Director

3M's CAC system is very spotty with recommending codes. There are specific specialties where the...

Feb 2022
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Director

There are issues that come up with latency, and we get repeated requests from 3M to provide examples...

Feb 2022
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Manager

If there were an alternative, we would look at it, but we don't have a choice, so we stay with 3M.

Feb 2022
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Manager

360 Encompass System is a good guide, but we have found areas where it has suggested things that...

Jan 2022
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Manager

I have called 3M for help and gotten the help I have needed. 3M is very visible, responsive, and...

Jan 2022
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Manager

I have been using 3M's system most of my career, and I didn't think it was bad to begin with, but it...

Jan 2022
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Manager

What we have in 3M's system flows very well into our EMR. There are no issues where the bill goes out....

Jan 2022
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Director

Not all my coders use 360 Encompass System to its greatest potential. If they used it in that way,...

Jan 2022
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Director

360 Encompass System is a great tool. I really like it, but it is awfully expensive.

Jan 2022
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Director

I really like 3M; we work closely with them. We do have issues with interoperability between 3M's...

Jan 2022
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Director

We have people who just accept codes even when they are wrong. The computer system doesn't know all...

Jan 2022
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Director

3M does give us training on how to use the software whenever we ask.

Jan 2022
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CIO

We have been very happy with 3M. The system is highly integrated with our EMR and has always been...

Jan 2022
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CIO

If 3M is running computer-aided coding in the background for a doctor when they code. They can't...

Jan 2022
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VP/Other Executive

If I were to do everything over again, I would think very seriously about looking at other products...

Jan 2022
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VP/Other Executive

The solution's strengths are that it recommends codes and assists coders. It helps our coders drill...

Jan 2022
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VP/Other Executive

One opportunity that the vendor has in the system involves ensuring that the system is reading text...

Jan 2022
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VP/Other Executive

Something always breaks with the vendor's upgrades.

Jan 2022
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Director

360 Encompass System is part of our long-term plans for now because it would be very painful to have...

Jan 2022
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Director

We have forced the vendor's executives to be involved. I don't know whether they would have been...

Jan 2022
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Director

We are working to improve the system's accuracy. 3M has been very responsive about working with us...

Jan 2022
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Director

We have had a very neat experience with 3M. We have worked with them for a long time, and they have...

Jan 2022
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Director

When I first joined my organization, we weren't happy with our consultant from 3M. But based on the...

Jan 2022
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VP/Other Executive

With our old vendor, the service engine was horrible. 3M's software is much more user friendly with...

Jan 2022
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VP/Other Executive

As far as the coding suggestion accuracy and quality go, the vendor doesn’t do a good job with the...

Jan 2022
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VP/Other Executive

I am working with the vendor on a lot of projects. Their IT team is working very well. Also, the...

Jan 2022
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Manager

We recently implemented the audit tool with 3M, and the training that we went through was very good;...

Jan 2022
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Manager

3M is pretty good about getting scheduled updates and things like that out. If there is an issue,...

Jan 2022
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Manager

The system is a great tool. 3M's software is obviously the Cadillac of coding for helping us get to...

Jan 2022
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Director

360 Encompass System is very user friendly. End users can get a short synopsis or short education...

Jan 2022
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Director

I would like to see 360 Encompass System’s enterprise-level reporting improve. I have all the coders...

Jan 2022
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Director

We have seen an increase in productivity because of 360 Encompass System. In a world where we have...

Jan 2022
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Director

Anytime there are issues that may involve any of my staff members, 3M lets me know immediately.

Jan 2022
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CIO

We found that the 3M product was not fully ready for prime time. We had some meetings with some...

Jan 2022
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CIO

When we deployed the product, we had to get high accuracy in the suggestions. That goal is obvious,...

Jan 2022
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Director

The product takes an awful lot of work to use. The vendor's product strategies and aspirations are...

Jan 2022
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Director

We used to have a customer support person from 3M who I had to fight tooth and nail. For anything I...

Jan 2022
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Manager

We haven’t had any challenges using the 360 Encompass System. Everything depends on what is...

Jan 2022
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Manager

The 3M product can be a great tool in general, but we have to have knowledgeable coders. Otherwise,...

Jan 2022
||
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VP/Other Executive

Oftentimes, the implementations with 3M are extremely painful. I don't know whether the...

Jan 2022
||
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VP/Other Executive

3M could work on the timeliness of maintenance and escalation when we have issues. We may have an...

Jan 2022
||
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VP/Other Executive

One of the top things 3M could work on for me is the price. I want 3M to make the purchase a good...

Jan 2022
||
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VP/Other Executive

There are different components of 360 Encompass System. It works well for hospital things, but the...

Jan 2022
||
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VP/Other Executive

3M does well at development, keeping in touch, and being proactive. As regulatory changes come up,...

Jan 2022
||
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Director

We are unfortunately still using 360 Encompass System. I would not buy it again. The quality and...

Jan 2022
||
(0)
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Director

360 Encompass System hasn't helped our coders from a productivity standpoint because we can't trust...

Jan 2022
||
(0)
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Director

The implementation went very well when we were putting in 360 Encompass System. 3M was on-site, and...

Jan 2022
||
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Director

We get surprises with every system upgrade. 3M doesn't tell us about certain things in the upgrades,...

Jan 2022
||
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Director

360 Encompass System has some benefits. It gives the coder a launching point, but our coders still...

Jan 2022
||
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Director

I would like to see 3M have some better documentation on what they call the ad hoc reporting...

Dec 2021
||
(0)
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Director

3M is my best vendor. They check up on us regularly and make sure that things are going well. They...

Dec 2021
||
(0)
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Director

I have been wanting to buy this system for years. It has had a significant impact on our productivity....

Dec 2021
||
(0)
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Director

I really like the ability to search for terms and to validate the suggested codes. That is a huge...

Dec 2021
||
(0)
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Analyst/Coordinator

The product’s automatic suggestions are pretty good, although some of our users might disagree with...

Oct 2021
||
(0)
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Analyst/Coordinator

There are specifics, like anesthesia notes, that don’t run through the NLP accurately. The feature...

Oct 2021
||
(0)
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Analyst/Coordinator

We notice providers like to do funny things. For example, when they are going to list out their...

Oct 2021
||
(0)
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Manager

Our coders like the system, but they also find it frustrating to pull diagnoses and prior episodes...

Oct 2021
||
(0)
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Manager

I would advise others who are looking at the system to get more upfront training. Getting access to...

Oct 2021
||
(0)
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Manager

The system is pretty good at capturing coding suggestions. It is a pretty good software in general.

Oct 2021
||
(0)
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Manager

3M will always throw a lot of extra things in for us, so they don't charge us for every little...

Oct 2021
||
(0)
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Manager

The system's interoperability with our EMR is tremendous. I would like the system to have more...

Oct 2021
||
(0)
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Analyst/Coordinator

3M color-codes the terms in the automatic suggestions, and they have done so for a long time. Our...

Oct 2021
||
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Analyst/Coordinator

With the vendor’s support, we go through a phone tree. Or in a ticket, we are directed to drill down...

Oct 2021
||
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Director

We have had issues with the product’s functionality working as designed and the issue resolution...

Oct 2021
||
(0)
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Director

3M does not have any type of enterprise licensing. We feel like they should because the charges are...

Oct 2021
||
(0)
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Director

Some obstacles with the product upgrades are the availability of resources on the vendor's side to...

Oct 2021
||
(0)
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Director

The product has a distracting landscape. There is a lot of functionality that is available on the...

Oct 2021
||
(0)
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Director

There is quite a bit of functionality that we do not use in our organization because of interface...

Oct 2021
||
(0)
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Director

There has been a change in the way that 3M’s customer success management program is operating. For a...

Oct 2021
||
(0)
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Director

Other organizations should know that the product requires a high level of involvement on their part...

Oct 2021
||
(0)
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Director

We are learning about the latest developments for other vendors that have CAC solutions. We are...

Oct 2021
||
(0)
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Director

Everything is great, and we really like the system. It has only gone down once or twice over the...

Oct 2021
||
(0)
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Director

3M’s coding suggestion is really good. We often have to communicate with the vendor and tell them...

Oct 2021
||
(0)
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Director

Our biggest problem with the automatic suggestions is that we don’t get scanned documents, and we...

Oct 2021
||
(0)
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Director

We have hardwired productivity standards, and we have improved due to the system. We have improved...

Oct 2021
||
(0)
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Director

Things are so complex, so it is hard to keep up on our end and the vendor’s end. I don’t see our...

Oct 2021
||
(0)
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Director

3M could have quicker support responses. Getting responses within a week would be good. 3M's...

Oct 2021
||
(0)
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Manager

We have been very happy with the system. Our coders embraced it pretty quickly, and surprisingly,...

Oct 2021
||
(0)
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Manager

The system's one pain point is that it needs a lot of outpatient coders, and their labs don't...

Oct 2021
||
(0)
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Director

Our recent update took all day to implement, but normally the updates only take a few hours. The...

Oct 2021
||
(0)
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Director

Most of the functionality works the way that it is supposed to, but there are things that we don't...

Oct 2021
||
(0)
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Analyst/Coordinator

For computer assisted coding, 360 Encompass System really does what it is tasked to do. It is a...

Oct 2021
||
(0)
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Analyst/Coordinator

3M does not keep all their promises. Everything just depends on who we are working with within the...

Oct 2021
||
(0)
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Analyst/Coordinator

3M has done a really good job at being proactive.

Oct 2021
||
(0)
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Analyst/Coordinator

I would tell others looking into 360 Encompass System that it can read documents. The idea that the...

Oct 2021
||
(0)
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Director

The integration falls a bit short.

Oct 2021
||
(0)
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Director

3M always has new technology that they want to deliver; however, it always comes at a price.

Oct 2021
||
(0)
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Director

3M could be more responsive when we put in tickets.

Oct 2021
||
(0)
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Director

Using 3M's CDI and CAC tools together has helped the communication within our organization.

Oct 2021
||
(0)
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Director

We have to work with our coders a lot. 3M gives us a lot of information to help us with who is using...

Oct 2021
||
(0)
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Director

3M has a lot of webinars about their new products and how to use them better. They do a really good...

Oct 2021
||
(0)
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Director

The system doesn’t work as planned. We don’t always get what we think we are getting or what 3M says...

Oct 2021
||
(0)
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Director

3M has had some challenges with their upgrades, and the PSI features were not firing for a while....

Oct 2021
||
(0)
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VP/Other Executive

There have been some tools in other departments that have had some interfacing issues with this...

Oct 2021
||
(0)
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VP/Other Executive

The system has been really helpful for our coders' productivity and accuracy. We have regular...

Oct 2021
||
(0)
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Director

One of the strengths of the system is the ability to identify appropriate codes in the outpatient...

Sep 2021
||
(0)
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Director

I would like 3M to improve the ability to identify codes in the inpatient setting. I would like to...

Sep 2021
||
(0)
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Manager

360 Encompass System integrates with our billing system and our EMR. There are interfaces back and forth....

Sep 2021
||
(0)
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Manager

I don't know that the product is intuitive because there is so much. We tend to have to retrain...

Sep 2021
||
(0)
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Manager

I don't know what other vendors are doing out there relative to risk adjustment, but there have been...

Sep 2021
||
(0)
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Manager

More and more documentation is existing outside of what typically populates computer-assisted...

Sep 2021
||
(0)
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Manager

I feel like 3M is not always on top of things with delivering new technology. I just don't see a lot...

Sep 2021
||
(0)
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Manager

The product is huge. There is a lot to 3M's product. We have been stumbling across settings that we...

Sep 2021
||
(0)
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Manager

The vendor's coding suggestions, accuracy, and quality are sort of a mixed bag, but based on the...

Sep 2021
||
(0)
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Manager

3M nickel-and-dimes. 3M doesn't avoid charging for every little thing. If we want something, 3M...

Sep 2021
||
(0)
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Manager

3M is doing fine. We are happy with them. They have been very responsive.

Sep 2021
||
(0)
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Manager

I feel like the jury has never really come in on whether computer-assisted coding is really...

Sep 2021
||
(0)
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Manager

3M could improve the solution's reporting. We don't use any of the reporting on the solution's...

Sep 2021
||
(0)
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Manager

I can't forgive 3M for their initial implementation. They set up our system incorrectly in the...

Sep 2021
||
(0)
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Director

Most of our users have spent their entire careers using 3M systems. Those systems are what they are...

Aug 2021
||
(0)
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Director

We lost a lot of time because one of our upgrades didn't actually go through. All of 3M was...

Aug 2021
||
(0)
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Director

We have found a lot of issues in the system. There are some pathways outside of what our coding book...

Aug 2021
||
(0)
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Director

We open tickets with 3M, but at this point, I feel like we know the product better than 3M does....

Aug 2021
||
(0)
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Director

Honestly, I can't stand 3M. I wouldn't recommend them. I feel like things with 3M aren't the way...

Aug 2021
||
(0)
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Manager

There is some room for improvement with the solution's coding suggestions. The system tends to tie...

Aug 2021
||
(0)
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Manager

My staff members get a lot of their codes from the system. The solution really speeds up our...

Aug 2021
||
(0)
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Manager

Sometimes, it takes the vendor a while to keep their promises. Their support is a little bit slow,...

Aug 2021
||
(0)
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Manager

The solution's computer-assisted coding works pretty well. The solution's auto-suggested codes...

Aug 2021
||
(0)
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Manager

We couldn't do our work without this product. We have received a return on our investment with it....

Aug 2021
||
(0)
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Manager

I don't see a lot of executive involvement from the vendor at my level. 3M may be engaging more with...

Aug 2021
||
(0)
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Manager

We don't feel like we receive support from the vendor in a timely manner. 3M does a decent job, but...

Aug 2021
||
(0)
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VP/Other Executive

3M is expensive. They are the big bear in the market. But they meet our needs. There are some things...

Aug 2021
||
(0)
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VP/Other Executive

I look at 3M like Epic. Epic is really good at listening to ideas and requests and taking them into...

Aug 2021
||
(0)
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VP/Other Executive

3M has actually communicated that they really want to be partners. That makes me wonder. They were...

Aug 2021
||
(0)
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Manager

I love the vendor's product, people, and way of working with us and training us. The vendor has even...

Aug 2021
||
(0)
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Manager

The product would not be what I would put a beginner coder on. Beginner coders wouldn't know how...

Aug 2021
||
(0)
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Manager

We love the product. When we had to go back to paper records and use codebooks one time, that made...

Aug 2021
||
(0)
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Manager

We are the small fish in the vendor’s pond. I know the product does a lot more than what we have...

Aug 2021
||
(0)
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Manager

3M keeps promises as best they can, even though we keep throwing things out that mess the vendor up...

Aug 2021
||
(0)
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Manager

3M tries to be reasonable with charges unless we really take them outside of what is expected. They...

Aug 2021
||
(0)
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Manager

The product is improving all the time, and we keep adding new modules because 3M is just so far...

Aug 2021
||
(0)
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VP/Other Executive

Overall, we have had a longstanding, valued, and positive relationship with 3M. The vendor has some...

Jul 2021
||
(0)
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VP/Other Executive

As far as the vendor's new technology, I would like to see more on the ACC coding side. I would like...

Jul 2021
||
(0)
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VP/Other Executive

I haven't done any training with the vendor recently, but their training has always been on point...

Jul 2021
||
(0)
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Director

I love 360 Encompass System. It is 100% better than what we had before to help us code and find...

Jul 2021
||
(0)
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Director

I don't know whether the vendor really knows me as a customer, but I am on their website quite a bit...

Jul 2021
||
(0)
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Analyst/Coordinator

Our 3M Encompass System success manager is very helpful in trying to manage issues. We shouldn’t...

Jun 2021
||
(0)
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Manager

Once we got into the product, the vendor explained that we would need three years of data before we...

Jun 2021
||
(0)
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Manager

3M has worked really closely with us. They are consistent, and they stay on top of our concerns....

Jun 2021
||
(0)
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Manager

3M nickel-and-dimes us. For instance, when we go into our coding dashboard and look at different...

Jun 2021
||
(0)
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Manager

On the inpatient side, 3M's coding accuracy is very high. On the outpatient side, I would say that...

Jun 2021
||
(0)
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Manager

3M has access to the coding book, and pretty much every code in that book is available through the...

Jun 2021
||
(0)
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Manager

3M often pushes out content updates. I get emails almost daily that let us know when hot fixes are...

Jun 2021
||
(0)
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Manager

3M has really good resources. Through them, we have access to really good references that have a lot...

Jun 2021
||
(0)
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Director

I wish that 3M’s pricing were based on total number of beds for admissions or something as opposed...

Jun 2021
||
(0)
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Director

One of the nice pieces with 3M is whenever we expand in an already existing organization and our...

Jun 2021
||
(0)
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Director

An organization should ask 3M to help them get the most use from the product. 3M tends to leave the...

Jun 2021
||
(0)
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Director

The system has helped us increase our quality and decrease the risk of mortality and severity of illnesses....

Jun 2021
||
(0)
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Manager

The automatically suggested codes and annotations are very helpful in the system. However, the...

Jun 2021
||
(0)
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Director

With 3M, there has just been one problem after another. Last quarter, we had about 15 priority...

Jun 2021
||
(0)
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Director

3M is very good at charging us for every little thing. For what we pay, the system is expensive....

Jun 2021
||
(0)
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Director

Nickel-and-diming is not the terminology I would use for 3M, but at the same time, there is a cost...

Jun 2021
||
(0)
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Director

The system's reporting capabilities are not as robust as 3M could make them. That is an area that...

Jun 2021
||
(0)
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Director

3M is a little slow to bring us new technology. But in the last year or so, they have purchased some...

Jun 2021
||
(0)
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Director

We were using a different tool from another vendor. We were experiencing some technical challenges...

Jun 2021
||
(0)
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Director

There were struggles with our implementation on our side as well as 3M’s side, but the struggles...

Jun 2021
||
(0)
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Director

There is accountability on both sides of the table. From a lessons-learned perspective, I try to be...

Jun 2021
||
(0)
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Director

3M has a very robust, frequent, annoying update process. There are constantly patches and sometimes...

Jun 2021
||
(0)
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Director

There is a reporting tool for the coding side and not the CDI side. When we code, there is a module...

Jun 2021
||
(0)
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Director

When the end users get some reports, they sometimes talk about the formatting, but we get used to...

Jun 2021
||
(0)
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Director

3M is constantly retuning their NLP engine based on the experience of the clients. But we have to...

Jun 2021
||