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360 Encompass System (CAC)
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User Commentary

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Director

Everything is great, and we really like the system. It has only gone down once or twice over the...

Oct 2021
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Director

3M’s coding suggestion is really good. We often have to communicate with the vendor and tell them...

Oct 2021
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Director

Our biggest problem with the automatic suggestions is that we don’t get scanned documents, and we...

Oct 2021
||
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Director

We have hardwired productivity standards, and we have improved due to the system. We have improved...

Oct 2021
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Director

Things are so complex, so it is hard to keep up on our end and the vendor’s end. I don’t see our...

Oct 2021
||
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Director

3M could have quicker support responses. Getting responses within a week would be good. 3M's...

Oct 2021
||
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Manager

We have been very happy with the system. Our coders embraced it pretty quickly, and surprisingly,...

Oct 2021
||
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Manager

The system's one pain point is that it needs a lot of outpatient coders, and their labs don't...

Oct 2021
||
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Director

Our recent update took all day to implement, but normally the updates only take a few hours. The...

Oct 2021
||
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Director

Most of the functionality works the way that it is supposed to, but there are things that we don't...

Oct 2021
||
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Analyst/Coordinator

For computer assisted coding, 360 Encompass System really does what it is tasked to do. It is a...

Oct 2021
||
(0)
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Analyst/Coordinator

3M does not keep all their promises. Everything just depends on who we are working with within the...

Oct 2021
||
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Analyst/Coordinator

3M has done a really good job at being proactive.

Oct 2021
||
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Analyst/Coordinator

I would tell others looking into 360 Encompass System that it can read documents. The idea that the...

Oct 2021
||
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Director

The integration falls a bit short.

Oct 2021
||
(0)
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Director

3M always has new technology that they want to deliver; however, it always comes at a price.

Oct 2021
||
(0)
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Director

3M could be more responsive when we put in tickets.

Oct 2021
||
(0)
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Director

Using 3M's CDI and CAC tools together has helped the communication within our organization.

Oct 2021
||
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Director

We have to work with our coders a lot. 3M gives us a lot of information to help us with who is using...

Oct 2021
||
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Director

3M has a lot of webinars about their new products and how to use them better. They do a really good...

Oct 2021
||
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Director

The system doesn’t work as planned. We don’t always get what we think we are getting or what 3M says...

Oct 2021
||
(0)
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Director

3M has had some challenges with their upgrades, and the PSI features were not firing for a while....

Oct 2021
||
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VP/Other Executive

There have been some tools in other departments that have had some interfacing issues with this...

Oct 2021
||
(0)
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VP/Other Executive

The system has been really helpful for our coders' productivity and accuracy. We have regular...

Oct 2021
||
(0)
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Director

One of the strengths of the system is the ability to identify appropriate codes in the outpatient...

Sep 2021
||
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Director

I would like 3M to improve the ability to identify codes in the inpatient setting. I would like to...

Sep 2021
||
(0)
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Manager

360 Encompass System integrates with our billing system and our EMR. There are interfaces back and forth....

Sep 2021
||
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Manager

I don't know that the product is intuitive because there is so much. We tend to have to retrain...

Sep 2021
||
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Manager

I don't know what other vendors are doing out there relative to risk adjustment, but there have been...

Sep 2021
||
(0)
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Manager

More and more documentation is existing outside of what typically populates computer-assisted...

Sep 2021
||
(0)
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Manager

I feel like 3M is not always on top of things with delivering new technology. I just don't see a lot...

Sep 2021
||
(0)
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Manager

The product is huge. There is a lot to 3M's product. We have been stumbling across settings that we...

Sep 2021
||
(0)
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Manager

The vendor's coding suggestions, accuracy, and quality are sort of a mixed bag, but based on the...

Sep 2021
||
(0)
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Manager

3M nickel-and-dimes. 3M doesn't avoid charging for every little thing. If we want something, 3M...

Sep 2021
||
(0)
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Manager

3M is doing fine. We are happy with them. They have been very responsive.

Sep 2021
||
(0)
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Manager

I feel like the jury has never really come in on whether computer-assisted coding is really...

Sep 2021
||
(0)
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Manager

3M could improve the solution's reporting. We don't use any of the reporting on the solution's...

Sep 2021
||
(0)
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Manager

I can't forgive 3M for their initial implementation. They set up our system incorrectly in the...

Sep 2021
||
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Director

Most of our users have spent their entire careers using 3M systems. Those systems are what they are...

Aug 2021
||
(0)
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Director

We lost a lot of time because one of our upgrades didn't actually go through. All of 3M was...

Aug 2021
||
(0)
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Director

We have found a lot of issues in the system. There are some pathways outside of what our coding book...

Aug 2021
||
(0)
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Director

We open tickets with 3M, but at this point, I feel like we know the product better than 3M does....

Aug 2021
||
(0)
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Director

Honestly, I can't stand 3M. I wouldn't recommend them. I feel like things with 3M aren't the way...

Aug 2021
||
(0)
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Manager

There is some room for improvement with the solution's coding suggestions. The system tends to tie...

Aug 2021
||
(0)
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Manager

My staff members get a lot of their codes from the system. The solution really speeds up our...

Aug 2021
||
(0)
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Manager

Sometimes, it takes the vendor a while to keep their promises. Their support is a little bit slow,...

Aug 2021
||
(0)
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Manager

The solution's computer-assisted coding works pretty well. The solution's auto-suggested codes...

Aug 2021
||
(0)
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Manager

We couldn't do our work without this product. We have received a return on our investment with it....

Aug 2021
||
(0)
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Manager

I don't see a lot of executive involvement from the vendor at my level. 3M may be engaging more with...

Aug 2021
||
(0)
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Manager

We don't feel like we receive support from the vendor in a timely manner. 3M does a decent job, but...

Aug 2021
||
(0)
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VP/Other Executive

3M is expensive. They are the big bear in the market. But they meet our needs. There are some things...

Aug 2021
||
(0)
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VP/Other Executive

I look at 3M like Epic. Epic is really good at listening to ideas and requests and taking them into...

Aug 2021
||
(0)
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VP/Other Executive

3M has actually communicated that they really want to be partners. That makes me wonder. They were...

Aug 2021
||
(0)
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Manager

I love the vendor's product, people, and way of working with us and training us. The vendor has even...

Aug 2021
||
(0)
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Manager

The product would not be what I would put a beginner coder on. Beginner coders wouldn't know how...

Aug 2021
||
(0)
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Manager

We love the product. When we had to go back to paper records and use codebooks one time, that made...

Aug 2021
||
(0)
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Manager

We are the small fish in the vendor’s pond. I know the product does a lot more than what we have...

Aug 2021
||
(0)
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Manager

3M keeps promises as best they can, even though we keep throwing things out that mess the vendor up...

Aug 2021
||
(0)
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Manager

3M tries to be reasonable with charges unless we really take them outside of what is expected. They...

Aug 2021
||
(0)
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Manager

The product is improving all the time, and we keep adding new modules because 3M is just so far...

Aug 2021
||
(0)
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VP/Other Executive

Overall, we have had a longstanding, valued, and positive relationship with 3M. The vendor has some...

Jul 2021
||
(0)
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VP/Other Executive

As far as the vendor's new technology, I would like to see more on the ACC coding side. I would like...

Jul 2021
||
(0)
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VP/Other Executive

I haven't done any training with the vendor recently, but their training has always been on point...

Jul 2021
||
(0)
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Director

I love 360 Encompass System. It is 100% better than what we had before to help us code and find...

Jul 2021
||
(0)
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Director

I don't know whether the vendor really knows me as a customer, but I am on their website quite a bit...

Jul 2021
||
(0)
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Analyst/Coordinator

Our 3M Encompass System success manager is very helpful in trying to manage issues. We shouldn’t...

Jun 2021
||
(0)
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Manager

Once we got into the product, the vendor explained that we would need three years of data before we...

Jun 2021
||
(0)
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Manager

3M has worked really closely with us. They are consistent, and they stay on top of our concerns....

Jun 2021
||
(0)
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Manager

3M nickel-and-dimes us. For instance, when we go into our coding dashboard and look at different...

Jun 2021
||
(0)
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Manager

On the inpatient side, 3M's coding accuracy is very high. On the outpatient side, I would say that...

Jun 2021
||
(0)
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Manager

3M has access to the coding book, and pretty much every code in that book is available through the...

Jun 2021
||
(0)
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Manager

3M often pushes out content updates. I get emails almost daily that let us know when hot fixes are...

Jun 2021
||
(0)
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Manager

3M has really good resources. Through them, we have access to really good references that have a lot...

Jun 2021
||
(0)
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Director

I wish that 3M’s pricing were based on total number of beds for admissions or something as opposed...

Jun 2021
||
(0)
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Director

One of the nice pieces with 3M is whenever we expand in an already existing organization and our...

Jun 2021
||
(0)
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Director

An organization should ask 3M to help them get the most use from the product. 3M tends to leave the...

Jun 2021
||
(0)
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Director

The system has helped us increase our quality and decrease the risk of mortality and severity of illnesses....

Jun 2021
||
(0)
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Manager

The automatically suggested codes and annotations are very helpful in the system. However, the...

Jun 2021
||
(0)
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Director

With 3M, there has just been one problem after another. Last quarter, we had about 15 priority...

Jun 2021
||
(0)
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Director

3M is very good at charging us for every little thing. For what we pay, the system is expensive....

Jun 2021
||
(0)
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Director

Nickel-and-diming is not the terminology I would use for 3M, but at the same time, there is a cost...

Jun 2021
||
(0)
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Director

The system's reporting capabilities are not as robust as 3M could make them. That is an area that...

Jun 2021
||
(0)
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Director

3M is a little slow to bring us new technology. But in the last year or so, they have purchased some...

Jun 2021
||
(0)
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Director

We were using a different tool from another vendor. We were experiencing some technical challenges...

Jun 2021
||
(0)
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Director

There were struggles with our implementation on our side as well as 3M’s side, but the struggles...

Jun 2021
||
(0)
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Director

There is accountability on both sides of the table. From a lessons-learned perspective, I try to be...

Jun 2021
||
(0)
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Director

3M has a very robust, frequent, annoying update process. There are constantly patches and sometimes...

Jun 2021
||
(0)
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Director

There is a reporting tool for the coding side and not the CDI side. When we code, there is a module...

Jun 2021
||
(0)
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Director

When the end users get some reports, they sometimes talk about the formatting, but we get used to...

Jun 2021
||
(0)
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Director

3M is constantly retuning their NLP engine based on the experience of the clients. But we have to...

Jun 2021
||
(0)
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Director

The system stabilized our productivity. It improved productivity for people that weren’t doing so...

Jun 2021
||
(0)
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Director

3M does a lot of training, but we sometimes don’t get the word out from them. We sometimes have to...

Jun 2021
||
(0)
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Director

There are a few enhancements that we have had to request, and vendors tend to put those in their...

Jun 2021
||
(0)
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Director

The vendor's products haven't evolved in the last several years. When we ask for something to be...

May 2021
||
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Director

I am lucky enough to have a designated point person who is amazing. They respond quickly when I have...

May 2021
||
(0)
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Director

The vendor's application doesn't do a great job of data mining when it comes to reporting. The...

May 2021
||
(0)
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Manager

3M is very collaborative. I meet with their development team sometimes, and they are always trying...

May 2021
||
(0)
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Manager

We are using 360 Encompass System to enhance our work. The solution's coding suggestion accuracy is...

May 2021
||
(0)
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Director

3M gets a gold star for their encoder product on all their applications, especially their CAC...

May 2021
||
(0)
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Manager

The solution has a lot of functionalities that were built individually by development teams. That...

May 2021
||
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Director

Little things might take a bit of customization, but that doesn't warrant extra charges by any...

May 2021
||
(0)
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Director

We have to invest time on the system's front end to get a good back end. The process seems onerous...

May 2021
||
(0)
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Manager

The CAC system is great. It is stable. We don’t have a lot of issues. The releases are pretty clean,...

May 2021
||
(0)
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Manager

The only thing that we would like to be better are the features for disaster recovery. The vendor is...

May 2021
||
(0)
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Manager

What gives us indigestion is some of the newer functionality that the vendor hasn’t quite figured...

May 2021
||
(0)
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Manager

The vendor's support has been good. There have been instances when we have had an issue, and it has...

May 2021
||
(0)
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Manager

The vendor's costs are too high. They aren’t cheap. The vendor's system administrator training used...

May 2021
||
(0)
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VP/Other Executive

3M has been hit and miss with their account management. We had a great account manager, but they...

May 2021
||
(0)
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VP/Other Executive

3M is much more interested now in listening to us and understanding our needs. Where I would push...

May 2021
||
(0)
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VP/Other Executive

3M had good technology, but their upgrade process is pretty rough to get through. They have bugs...

May 2021
||
(0)
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Director

The initial implementation was very rocky; however, together with 3M, we persisted in making this...

May 2021
||
(0)
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Director

3M’s ongoing services for employee and work process improvement were not marketed to us, but I...

May 2021
||
(0)
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Director

I am always able to communicate with someone, and 3M does have 24-hour technical support. 3M is...

Apr 2021
||
(0)
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Director

3M has plenty of opportunities and technology, but those things come with a very high price tag. The...

Apr 2021
||
(0)
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Director

3M is very hard to work with, and I say that because problems aren't solved quickly. I also know...

Apr 2021
||
(0)
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Director

I would like it if 3M's patient safety indicators dashboard was more reliable. Sometimes the...

Apr 2021
||
(0)
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Director

There are frequent releases, so we feel like we are up to date. 3M is quick to put in a hotfix if...

Apr 2021
||
(0)
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Manager

We love 360 Encompass System. We like that the system is integrated. That means that we can work...

Apr 2021
||
(0)
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Manager

The training we received was specific to what each person did. 3M did group and individual training....

Apr 2021
||
(0)
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Manager

We are switching EMRs, but 3M is keeping us on track. The vendor won't let us go forward until we...

Apr 2021
||
(0)
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Manager

3M is not the best at providing support. They used to have superior support, but that is no longer...

Apr 2021
||
(0)
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Analyst/Coordinator

3M has good communication. They are very quick to update the system with new codes or information...

Apr 2021
||
(0)
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Analyst/Coordinator

3M has robust reporting tools. They also have a lot of good productivity tools that help users...

Apr 2021
||
(0)
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Analyst/Coordinator

Over the last year, my experience with 3M's support has gotten worse. I have had to be fairly...

Apr 2021
||
(0)
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Analyst/Coordinator

We have had very good experiences with the vendor. 3M has very knowledgeable staff members. Their...

Apr 2021
||
(0)
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Director

The coders' productivity has gone down due to them having to answer too many questions. If there...

Apr 2021
||
(0)
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Director

We don't see 3M's executives. We don't know the vendor. If we have a question, the vendor has a...

Apr 2021
||
(0)
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Director

3M is top of the line and has been around forever. We can't complain about 3M. Going to 3M's system...

Apr 2021
||
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Manager

3M does requests and product enhancements. If there is some request to do enhancements on their...

Mar 2021
||
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Manager

We utilize 360 Encompass System as part of reading the documentation, and it actually provides codes...

Mar 2021
||
(0)
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Manager

We have had 360 Encompass System for a while. Every now and then, we do have a glitch. But 3M’s...

Mar 2021
||
(0)
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Director

We get reference materials from the vendor as part of our package, but it would be nice to get more...

Mar 2021
||
(0)
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Director

360 Encompass System is really good at identifying our weak areas and making adjustments. The...

Mar 2021
||
(0)
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Director

We have been able to receive a lot of continual education from the vendor. We have frequent training...

Mar 2021
||
(0)
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Director

3M is fantastic about updating code sets ahead of schedule. The vendor has new technology out there,...

Mar 2021
||
(0)
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Director

I can't think of any issues with the vendor's phone and web support. Everything is very easy to get...

Mar 2021
||
(0)
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Director

360 Encompass System's price is reasonable for what we get out of it, but we wish it were a little cheaper....

Mar 2021
||
(0)
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Director

360 Encompass System has really good productivity reports that show us how the system is helping us...

Mar 2021
||
(0)
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Director

360 Encompass System works as long as my coders are coding consistently. The vendor does a fantastic...

Mar 2021
||
(0)
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Manager

The system is very knowledgeable. It picks up most of the codes, reads them, and processes them very...

Mar 2021
||
(0)
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Manager

3M offers excellent support. If we need anything, they are right there helping us. We never have to...

Mar 2021
||
(0)
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Director

Despite my continued requests for regular meetings, the meetings have gone by the wayside. I am just...

Feb 2021
||
(0)
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Director

I would like to see 3M deliver an analytical summary of our data. I want them to be proactively...

Feb 2021
||
(0)
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Manager

I can't think of any examples of when the vendor hasn't kept their promises. We don't have any...

Feb 2021
||
(0)
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Manager

The product is meeting our expectations from a functionality standpoint. We knew there were some...

Feb 2021
||
(0)
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Manager

In regard to coding, the training is all in-house. The only training 3M offers is from an...

Feb 2021
||
(0)
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Manager

The CAC product is harder to use than the CDI product. We are bringing in all the documents to get...

Feb 2021
||
(0)
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Manager

We definitely have challenges with this product. We do multiple upgrades a month. Because of...

Feb 2021
||
(0)
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Manager

With what we have going on, this product is worth the money. The product is definitely a quality...

Feb 2021
||
(0)
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Manager

The product does well in productivity. When it comes to coding accuracy, there are sometimes things...

Feb 2021
||
(0)
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Manager

3M’s upgrades are an area of improvement for them. They should make sure that whatever was working...

Feb 2021
||
(0)
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Manager

I would like 3M to be a little timelier on receiving coding clinics. We pay to get the coding...

Feb 2021
||
(0)
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Director

3M’s invoices are very detailed and very confusing. They are going to have to remain competitive on...

Feb 2021
||
(0)
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Director

3M needs to provide more timely updates that are consistent with new code announcements.

Feb 2021
||
(0)
 Thank you  Helpful

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Director

There is no impact on the coders' productivity because of the way the system is supposed to be set...

Jan 2021
||
(0)
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Director

The system is a system that our HIM coders use to help us review the documentation on the record to...

Jan 2021
||
(0)
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Director

The system is very easy to use. It is intuitive. We just open up the account, and the system goes...

Jan 2021
||
(0)
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Director

During COVID-19, 3M has just made sure that we are still online. I am sure all their employees are...

Jan 2021
||
(0)
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 or  to see details.

Manager

Some things in 360 Encompass System are advanced. We have to do a little more training and go over...

Jan 2021
||
(0)
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 or  to see details.

Manager

The upgrades don't always go well, but a lot of times, that has to do with the vendor's programs and...

Jan 2021
||
(0)
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Manager

We tend to be on the outer cusp of moving in our field, so we are always striving to be more...

Jan 2021
||
(0)
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Manager

I would tell others that 360 Encompass System works well and is very beneficial. 3M’s CAC seems to...

Jan 2021
||
(0)
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Director

We very rarely find an error with the vendor's coding. The coders productivity has increased, and...

Jan 2021
||
(0)
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 or  to see details.

Director

We have a lot of rules and things set up so that the system can catch errors for us. A coder can't...

Jan 2021
||
(0)
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Director

The vendor charges a flat rate per hour. We get a report of everyone that works every week. We just...

Jan 2021
||
(0)
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Director

Some of our issues have to do with our template where the physicians dictate into the automated...

Jan 2021
||
(0)
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Director

3M charges for everything. They tend to charge for every module regardless of whether we are a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not a fan of 3M's system and its ease of use. 360 Encompass System is a great product for the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M is proactive and on top of things. The 3M executives aren't really involved. Mainly the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We moved to 360 Encompass System and computer-assisted coding. The coding piece is a little bit...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are currently working to fine-tune our system. We work with another hospital on that. They have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

360 Encompass System is consistent. I can’t say that one area is a lot better than the others for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a customer advocate that we meet with on a routine basis to address any concerns that we...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

There is no such thing as a perfect 10, but 3M does everything that they can. There are always...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We haven't really noticed any difference in what 3M provides across different departments. My...

Dec 2020
||
(0)
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Director

Aside from making available new codes, I don’t know how else 3M could have helped us through...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a love-hate relationship with 3M, and right now, our relationship is better than it has been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the downsides to 3M is they were so big out of the gate that their technology was not able to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When our agreement terms come up, 3M’s delivery on some work we are doing is really going to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A fair amount of training is required to be able to utilize the product to its full capability....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have requested several things that just have not been delivered.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M’s executives are currently actively engaged with us. They have been trying to get out there and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M is trying to drive outcomes, but their infrastructure makes it difficult for them to be nimble...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the big things we need is an enterprise look at what is going on in our hospitals, and 3M...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

There are many failure points with 3M's system, and if something goes down, the resolution isn't...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

In general, 3M’s people are knowledgeable, but the implementation isn't easy. The upgrades are...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

3M is making an effort. I hope that I can say better things in the future, but the system is...

Dec 2020
||
(0)
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 or  to see details.

Director

360 Encompass System works well. We just implemented the Audit Expert tool, and that is where my...

Dec 2020
||
(0)
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Director

When 3M acquired 360 Encompass System, there was a lot told to us about how the system could help to...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Some things are really good, and then there are a few things that 3M needs to work on. 3M sometimes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, 3M did nickel-and-dime; however, 3M changed part of the code audit technology we use...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a very bad implementation years ago. We had to go back and have our superusers train our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M really is collaborative. We look at them as an extension because of the number of coders we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The CAC product isn’t that great. Our coders are being led astray on codes on things like that. It...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor charges for every little thing. The vendor is a little behind on updates. We have to wait...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of things in the system that we have to manually do ourselves to get it to work...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have gotten some COVID-19 support from 3M. As soon as things were coming out, they were trying to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues with the accuracy and quality of the coding suggestions. Some of the issues...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are having some issues with changing some things in the 3M system and our EMR. The integration is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The 3M product is great. It is easy to use. We have talked with them about things that they could do...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, I have been happy with 3M. I wish they would do something different with the pricing for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The 3M product does work as promoted, so it is meeting our needs. 3M has good reporting...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have one person who has been very successful at getting next-level support. We used to wait for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We do have an account manager, and that person has mostly been responsive. We have had some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had our challenges with our code updates. Once the updates are released, we often find bugs....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The coding accuracy isn't that bad. There are mistakes, but I would say that the system is okay. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a difference between the NLP software that works on the inpatient side and the NLP software...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is tough to support integration between 360 Encompass System and our EMR and other systems. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The actual encoder is what sells 360 Encompass System. In that sense, we aren't going to get...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

360 Encompass System has had some issues. There is a big issue with the working DRGs. The system...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only doubt we have is whether a code is truly correct based on the NLP decision tree....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We loved the decision tree. In the old days, we could start typing the code, and the system would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Weird little things occur because the abbreviated terms can mean multiple things, so the system can...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

360 Encompass System has a lot of wonderful features for searching topics, but I find that reading...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

3M moved to NLP and told us that we have to trust the system to give us the codes. They said that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are having issues with 3M's support. It is lacking. 3M isn't very timely about getting back to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have learned to utilize 360 Encompass System pretty well. We use the automated clearing piece in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The encoder is just the best. With CAC, 3M does really well. We got a significant increase in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

3M’s support was excellent through COVID-19. They provided us COVID-19 queries so that we could...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This solution is beneficial. I don't know whether our coders would say that though. The feedback...

Oct 2020
||
(0)
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 or  to see details.

Manager

The vendor's support is a little bit distant. Getting resolutions from 3M can be complicated. We are...

Oct 2020
||
(0)
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