360 Encompass System (CAC)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
We are long-term customers of 3M. We did some RFPs to start looking at some other products a few...
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The 3M system allows us to customize reporting around the tracking and the utilization of our...
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3M is great to work with as a vendor. They are very responsive to our service tickets, and they are...
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My feedback to the vendor would be to have a little bit better layout of the system with a guide to...
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3M does not avoid charging for every little thing. They have several pieces that are add-ons with an...
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The product really is easy. Using it is like picking up an iPhone because we just know how to use...
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3M is so expensive; it is ridiculous. 3M is outrageous with their price, and that can’t be...
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The support people sometimes make us wait, and that irks me a little. For example, we might reach...
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3M has information on their support site, so that is great. But it is almost like we have to hire a...
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3M's system hasn't been as beneficial as we hoped that it would be. We can only get out of it what...
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3M's implementation services were really good. When we went live with 360 Encompass System, 3M's...
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3M is really timely in how they respond and help us when we need issues fixed. A lot of the time, I...
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I have never dealt with anybody from 3M or gotten a whole lot of proactive service, but 360...
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I don’t know whether 360 Encompass System is part of our long-term plans. If we move to a new EMR, I...
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I have never really had any problems with 3M or their coding accuracy. They are pretty good. We...
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We have the entire system, so we have all the references. Everything is available to us. But the...
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We have had some issues lately with the vendor's support. The vendor’s proactivity has gone down a little....
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360 Encompass System has its issues. We are working on doing a retuning of the automatically...
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When we have issues, our 3M analyst submits the ticket to 3M, and we try to meet and discuss it....
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We have recently had some downtime with 360 Encompass System. There have been unplanned outages, and...
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The vendor could improve their proactivity if they could just resolve some problems more quickly....
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3M’s tools are good. We really want to get engagement from the vendor's R&D people so that they can...
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We don't get any feedback about users having a problem with the system's ease of use. Once a new...
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I have a couple of people from 3M assigned to me. I have those people on speed dial, and I call them...
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Through the pandemic, our priority has been to keep our DNFB down. The system has been extremely...
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The system is a workhorse. If we have a problem, 3M identifies and fixes it. I don't see my...
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360 Encompass System has been good, and 3M has been very engaged. Sometimes we struggle with their...
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360 Encompass System is a little expensive, but I haven't heard any concerns that it can't do what...
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We run a very high level of code confidence. If we need to adjust things, 3M meets with us often and...
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I struggle with the price tag for 360 Encompass System, but high prices have become the industry...
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If it weren’t for the CAC system, our coders would be working very slowly. I receive communication...
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3M has opportunities with integration. 3M's builds are wonderful, but we have to integrate 3M's...
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From a customer-service perspective, we have amazing executives from 3M. The people that we work...
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3M charges us for every little thing. The system is too expensive, and that is a deal breaker...
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When 3M does upgrades, things sometimes crash. The upgrades seem as though they are not tested well...
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We could not get the funding to bring in the MModal component when 3M acquired MModal, but some...
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Overall, what 3M has been able to do with the base product is quite commendable. We all want to use...
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For the most part, the product has been very well adopted. It has some good reporting where we can...
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The vendor tends to nickel-and-dime us a little. Their enterprise licenses do have a cap for how...
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I would like to know more about getting our team certified in the product. The process for doing...
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We did a lot of work with 3M around coding suggestion accuracy. The vendor worked collaboratively...
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360 Encompass System has increased our coders’ productivity. Our coders can complete several more...
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360 Encompass System does okay across departments, but it cannot pick up certain features from a...
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If I require an enhancement, 3M considers it a separate charge, but our contract has a lot of the...
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3M is very knowledgeable in training, and I really like the product. Nothing will replace human...
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When we implemented 360 Encompass System, the vendor trained us on it and gave us the build steps,...
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3M’s coding suggestions, accuracy, and quality are good on the inpatient side. For a while, my team...
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There are some reports that say how often the coders are selecting the automatic suggestions and how...
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I have no complaints about the representatives that we deal with from a billing perspective. 3M is...
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The vendor keeps their promises, but we hold them to their promises. We don't give 3M any slack with...
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We had a few issues and bumps with some of the implementation pieces because of our EMR vendor. Our...
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3M has releases, and they promise to be able to fix certain bugs, but it seems like they try and fix...
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In terms of interoperability, 3M could meet our needs a lot better if they fixed some of their...
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From a coding standpoint, one thing we always struggle with is that my coders don't look at the...
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We haven't noticed a difference in terms of 3M's system working better in one area versus another....
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The coding-suggestion accuracy and quality of 360 Encompass System are pretty good for the most...
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3M has been very engaged in working with us and our EHR vendor collaboratively to interface the...
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I don't use the vendor's support much, but when I have used it, 3M has been responsive. Their...
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There hasn't been a change in coder productivity by using 3M's system. It hasn't hurt the...
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Our upgrades have been easy, and the product does what 3M says it will do even though it may not be...
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The big selling points 3M had for the system when they first sold it were that it would improve...
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My concern with 360 Encompass System is whether the product will ever be more feasible in assisting...
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The thing I like about 3M's CAC and CDI products is the synergy we get between CDI and coding. That...
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3M responds with enormous fees whenever we ask them for anything extra. Then, we sometimes have to...
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We don't know whether 3M is working on updates. We think that they are doing the things that we need...
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The solution's reports are getting better and more interactive, but they still aren't great. It...
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We got a new account manager from 3M a while ago, and they have been more helpful than our previous...
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Our IT department has had some problems with the updated tool recently, but 3M has worked with our...
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We go all the way up the chain at 3M as we need to. The executives are involved and know who we are....
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360 Encompass System has continued to evolve over time. Its accuracy rate, recall rate, and...
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3M needs to continue to improve the system's stability. We are rebooting our system very often...
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3M’s new reporting platform appears to be serving us very well. They did some enhancements in some...
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3M is very good at creating loyalty with a customer service representative. We have a person who we...
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3M struggles with their ongoing customer support. They struggle to have people who are familiar with...
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I would recommend 360 Encompass System with some important caveats. 3M nickel-and-dimes the heck out...
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After the merge between 3M and MModal, 3M came to pitch us some additional services, but things...
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3M has a template that we have to customize to our needs. They don't give us actual guidance; we...
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The software's present prioritization feature leads to some conflicting priorities. Not everything...
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The initial implementation was a bit rocky. We got foundational CDI training, but we didn't get too...
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We talk to pretty high-level people at 3M. They are involved. Whether they carry through or not is different....
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Sometimes the codes that 3M suggests aren't as accurate as they could be, and sometimes 3M suggests...
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3M is a national company. Sometimes we identify an issue, and then they let us know that they are...
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Having computer assisted coding obviously enhances our productivity, but lately we have had issues...
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3M is equally strong across different departments in terms of providing codes. I don't view them as...
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360 Encompass System is a very comprehensive and complex product with a lot of tools available. We...
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Our implementation was done in such a way that we didn't get the product fully implemented. A lot of...
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3M’s system brings so much to the table, but it also brings so many headaches. The pros outweigh the...
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The delivery of new technology from 3M always feels dependent on the needs of other institutions,...
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Whenever I reach out to our 3M analyst, they put in a ticket, and then there are other hoops that...
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The 3M executives are involved, and they do actually make a difference, but we don’t generally get...
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We are going to be making some changes to the way we use 3M’s system. 3M tells us these changes will...
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At this point, until 3M solves their issues, I wouldn't recommend 3M's system. There have been too...
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From a coding perspective and knowing where we came from as an organization, we see that the pro of...
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3M's system brought so much to the table in terms of centralizing all of the tools that the coders...
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We need to have a centralized issues log that 3M transparently shares with all of their clients so...
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3M has made improvements, but it seems like every time we take a step forward, there is a step back...
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3M's CAC system is very spotty with recommending codes. There are specific specialties where the...
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There are issues that come up with latency, and we get repeated requests from 3M to provide examples...
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If there were an alternative, we would look at it, but we don't have a choice, so we stay with 3M.
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360 Encompass System is a good guide, but we have found areas where it has suggested things that...
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I have called 3M for help and gotten the help I have needed. 3M is very visible, responsive, and...
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I have been using 3M's system most of my career, and I didn't think it was bad to begin with, but it...
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What we have in 3M's system flows very well into our EMR. There are no issues where the bill goes out....
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Not all my coders use 360 Encompass System to its greatest potential. If they used it in that way,...
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360 Encompass System is a great tool. I really like it, but it is awfully expensive.
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I really like 3M; we work closely with them. We do have issues with interoperability between 3M's...
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We have people who just accept codes even when they are wrong. The computer system doesn't know all...
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3M does give us training on how to use the software whenever we ask.
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We have been very happy with 3M. The system is highly integrated with our EMR and has always been...
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If 3M is running computer-aided coding in the background for a doctor when they code. They can't...
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If I were to do everything over again, I would think very seriously about looking at other products...
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The solution's strengths are that it recommends codes and assists coders. It helps our coders drill...
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One opportunity that the vendor has in the system involves ensuring that the system is reading text...
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Something always breaks with the vendor's upgrades.
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360 Encompass System is part of our long-term plans for now because it would be very painful to have...
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We have forced the vendor's executives to be involved. I don't know whether they would have been...
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We are working to improve the system's accuracy. 3M has been very responsive about working with us...
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We have had a very neat experience with 3M. We have worked with them for a long time, and they have...
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When I first joined my organization, we weren't happy with our consultant from 3M. But based on the...
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With our old vendor, the service engine was horrible. 3M's software is much more user friendly with...
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As far as the coding suggestion accuracy and quality go, the vendor doesn’t do a good job with the...
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I am working with the vendor on a lot of projects. Their IT team is working very well. Also, the...
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We recently implemented the audit tool with 3M, and the training that we went through was very good;...
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3M is pretty good about getting scheduled updates and things like that out. If there is an issue,...
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The system is a great tool. 3M's software is obviously the Cadillac of coding for helping us get to...
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360 Encompass System is very user friendly. End users can get a short synopsis or short education...
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I would like to see 360 Encompass System’s enterprise-level reporting improve. I have all the coders...
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We have seen an increase in productivity because of 360 Encompass System. In a world where we have...
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Anytime there are issues that may involve any of my staff members, 3M lets me know immediately.
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We found that the 3M product was not fully ready for prime time. We had some meetings with some...
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When we deployed the product, we had to get high accuracy in the suggestions. That goal is obvious,...
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The product takes an awful lot of work to use. The vendor's product strategies and aspirations are...
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We used to have a customer support person from 3M who I had to fight tooth and nail. For anything I...
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We haven’t had any challenges using the 360 Encompass System. Everything depends on what is...
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The 3M product can be a great tool in general, but we have to have knowledgeable coders. Otherwise,...
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Oftentimes, the implementations with 3M are extremely painful. I don't know whether the...
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3M could work on the timeliness of maintenance and escalation when we have issues. We may have an...
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One of the top things 3M could work on for me is the price. I want 3M to make the purchase a good...
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There are different components of 360 Encompass System. It works well for hospital things, but the...
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3M does well at development, keeping in touch, and being proactive. As regulatory changes come up,...
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We are unfortunately still using 360 Encompass System. I would not buy it again. The quality and...
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360 Encompass System hasn't helped our coders from a productivity standpoint because we can't trust...
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The implementation went very well when we were putting in 360 Encompass System. 3M was on-site, and...
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We get surprises with every system upgrade. 3M doesn't tell us about certain things in the upgrades,...
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360 Encompass System has some benefits. It gives the coder a launching point, but our coders still...
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I would like to see 3M have some better documentation on what they call the ad hoc reporting...
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3M is my best vendor. They check up on us regularly and make sure that things are going well. They...
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I have been wanting to buy this system for years. It has had a significant impact on our productivity....
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I really like the ability to search for terms and to validate the suggested codes. That is a huge...
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The product’s automatic suggestions are pretty good, although some of our users might disagree with...
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There are specifics, like anesthesia notes, that don’t run through the NLP accurately. The feature...
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We notice providers like to do funny things. For example, when they are going to list out their...
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Our coders like the system, but they also find it frustrating to pull diagnoses and prior episodes...
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I would advise others who are looking at the system to get more upfront training. Getting access to...
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The system is pretty good at capturing coding suggestions. It is a pretty good software in general.
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3M will always throw a lot of extra things in for us, so they don't charge us for every little...
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The system's interoperability with our EMR is tremendous. I would like the system to have more...
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3M color-codes the terms in the automatic suggestions, and they have done so for a long time. Our...
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With the vendor’s support, we go through a phone tree. Or in a ticket, we are directed to drill down...
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We have had issues with the product’s functionality working as designed and the issue resolution...
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3M does not have any type of enterprise licensing. We feel like they should because the charges are...
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Some obstacles with the product upgrades are the availability of resources on the vendor's side to...
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The product has a distracting landscape. There is a lot of functionality that is available on the...
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There is quite a bit of functionality that we do not use in our organization because of interface...
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There has been a change in the way that 3M’s customer success management program is operating. For a...
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Other organizations should know that the product requires a high level of involvement on their part...
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We are learning about the latest developments for other vendors that have CAC solutions. We are...
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Everything is great, and we really like the system. It has only gone down once or twice over the...
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3M’s coding suggestion is really good. We often have to communicate with the vendor and tell them...
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Our biggest problem with the automatic suggestions is that we don’t get scanned documents, and we...
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We have hardwired productivity standards, and we have improved due to the system. We have improved...
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Things are so complex, so it is hard to keep up on our end and the vendor’s end. I don’t see our...
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3M could have quicker support responses. Getting responses within a week would be good. 3M's...
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We have been very happy with the system. Our coders embraced it pretty quickly, and surprisingly,...
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The system's one pain point is that it needs a lot of outpatient coders, and their labs don't...
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Our recent update took all day to implement, but normally the updates only take a few hours. The...
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Most of the functionality works the way that it is supposed to, but there are things that we don't...
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For computer assisted coding, 360 Encompass System really does what it is tasked to do. It is a...
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3M does not keep all their promises. Everything just depends on who we are working with within the...
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3M has done a really good job at being proactive.
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I would tell others looking into 360 Encompass System that it can read documents. The idea that the...
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The integration falls a bit short.
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3M always has new technology that they want to deliver; however, it always comes at a price.
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3M could be more responsive when we put in tickets.
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Using 3M's CDI and CAC tools together has helped the communication within our organization.
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We have to work with our coders a lot. 3M gives us a lot of information to help us with who is using...
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3M has a lot of webinars about their new products and how to use them better. They do a really good...
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The system doesn’t work as planned. We don’t always get what we think we are getting or what 3M says...
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3M has had some challenges with their upgrades, and the PSI features were not firing for a while....
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There have been some tools in other departments that have had some interfacing issues with this...
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The system has been really helpful for our coders' productivity and accuracy. We have regular...
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One of the strengths of the system is the ability to identify appropriate codes in the outpatient...
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I would like 3M to improve the ability to identify codes in the inpatient setting. I would like to...
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360 Encompass System integrates with our billing system and our EMR. There are interfaces back and forth....
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I don't know that the product is intuitive because there is so much. We tend to have to retrain...
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I don't know what other vendors are doing out there relative to risk adjustment, but there have been...
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More and more documentation is existing outside of what typically populates computer-assisted...
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I feel like 3M is not always on top of things with delivering new technology. I just don't see a lot...
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The product is huge. There is a lot to 3M's product. We have been stumbling across settings that we...
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The vendor's coding suggestions, accuracy, and quality are sort of a mixed bag, but based on the...
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3M nickel-and-dimes. 3M doesn't avoid charging for every little thing. If we want something, 3M...
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3M is doing fine. We are happy with them. They have been very responsive.
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I feel like the jury has never really come in on whether computer-assisted coding is really...
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3M could improve the solution's reporting. We don't use any of the reporting on the solution's...
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I can't forgive 3M for their initial implementation. They set up our system incorrectly in the...
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Most of our users have spent their entire careers using 3M systems. Those systems are what they are...
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We lost a lot of time because one of our upgrades didn't actually go through. All of 3M was...
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We have found a lot of issues in the system. There are some pathways outside of what our coding book...
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We open tickets with 3M, but at this point, I feel like we know the product better than 3M does....
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Honestly, I can't stand 3M. I wouldn't recommend them. I feel like things with 3M aren't the way...
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There is some room for improvement with the solution's coding suggestions. The system tends to tie...
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My staff members get a lot of their codes from the system. The solution really speeds up our...
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Sometimes, it takes the vendor a while to keep their promises. Their support is a little bit slow,...
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The solution's computer-assisted coding works pretty well. The solution's auto-suggested codes...
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We couldn't do our work without this product. We have received a return on our investment with it....
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I don't see a lot of executive involvement from the vendor at my level. 3M may be engaging more with...
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We don't feel like we receive support from the vendor in a timely manner. 3M does a decent job, but...
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3M is expensive. They are the big bear in the market. But they meet our needs. There are some things...
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I look at 3M like Epic. Epic is really good at listening to ideas and requests and taking them into...
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3M has actually communicated that they really want to be partners. That makes me wonder. They were...
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I love the vendor's product, people, and way of working with us and training us. The vendor has even...
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The product would not be what I would put a beginner coder on. Beginner coders wouldn't know how...
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We love the product. When we had to go back to paper records and use codebooks one time, that made...
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We are the small fish in the vendor’s pond. I know the product does a lot more than what we have...
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3M keeps promises as best they can, even though we keep throwing things out that mess the vendor up...
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3M tries to be reasonable with charges unless we really take them outside of what is expected. They...
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The product is improving all the time, and we keep adding new modules because 3M is just so far...
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Overall, we have had a longstanding, valued, and positive relationship with 3M. The vendor has some...
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As far as the vendor's new technology, I would like to see more on the ACC coding side. I would like...
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I haven't done any training with the vendor recently, but their training has always been on point...
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I love 360 Encompass System. It is 100% better than what we had before to help us code and find...
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I don't know whether the vendor really knows me as a customer, but I am on their website quite a bit...
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Our 3M Encompass System success manager is very helpful in trying to manage issues. We shouldn’t...
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Once we got into the product, the vendor explained that we would need three years of data before we...
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3M has worked really closely with us. They are consistent, and they stay on top of our concerns....
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3M nickel-and-dimes us. For instance, when we go into our coding dashboard and look at different...
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On the inpatient side, 3M's coding accuracy is very high. On the outpatient side, I would say that...
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3M has access to the coding book, and pretty much every code in that book is available through the...
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3M often pushes out content updates. I get emails almost daily that let us know when hot fixes are...
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3M has really good resources. Through them, we have access to really good references that have a lot...
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I wish that 3M’s pricing were based on total number of beds for admissions or something as opposed...
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One of the nice pieces with 3M is whenever we expand in an already existing organization and our...
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An organization should ask 3M to help them get the most use from the product. 3M tends to leave the...
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The system has helped us increase our quality and decrease the risk of mortality and severity of illnesses....
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The automatically suggested codes and annotations are very helpful in the system. However, the...
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With 3M, there has just been one problem after another. Last quarter, we had about 15 priority...
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3M is very good at charging us for every little thing. For what we pay, the system is expensive....
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Nickel-and-diming is not the terminology I would use for 3M, but at the same time, there is a cost...
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The system's reporting capabilities are not as robust as 3M could make them. That is an area that...
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3M is a little slow to bring us new technology. But in the last year or so, they have purchased some...
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We were using a different tool from another vendor. We were experiencing some technical challenges...
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There were struggles with our implementation on our side as well as 3M’s side, but the struggles...
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There is accountability on both sides of the table. From a lessons-learned perspective, I try to be...
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3M has a very robust, frequent, annoying update process. There are constantly patches and sometimes...
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There is a reporting tool for the coding side and not the CDI side. When we code, there is a module...
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When the end users get some reports, they sometimes talk about the formatting, but we get used to...
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3M is constantly retuning their NLP engine based on the experience of the clients. But we have to...
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