360 Encompass System (CAC)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The vendor does a fine job of providing codes across different departments. If they didn't, then we...
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Future Outlook
CAC is the way of the future. 360 Encompass System is going to become more and more intuitive, and...
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Functionality and Upgrades
Physicians don’t like 360 Encompass System’s interface, so they don’t use the product. Physicians...
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Functionality and Upgrades
We have ongoing issues with the analytics, self-service, and reporting modules. The interface for...
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Functionality and Upgrades
360 Encompass System has improved our productivity on the inpatient side. The system is a lot better...
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Implementation and Training
3M always brings in experts in each area when we are getting training or doing our builds. So it...
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Functionality and Upgrades
360 Encompass System is user friendly. It is probably the quickest system to train new employees on...
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Relationship
The outpatient documentation is all over the place even though it is still text. If the system is...
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Relationship
We are struggling with the outpatient part of the system. 3M’s stance is that the templates are set...
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Functionality and Upgrades
We have identified several abbreviations in 360 Encompass System’s coding suggestions that can stand...
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Relationship
We are assigned a sales representative from 3M, and if there is something that we can’t resolve,...
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Service and Support
We are not actual coders, but we do maintain the product. Every couple of years, we will go through...
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Functionality and Upgrades
There is a lack of functionality around reporting and automation that we really wish the vendor...
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Other Observations & Comments
I liked the vendor’s support a few years ago. But right now, the support is a little different than...
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Functionality and Upgrades
If we don’t have the product for even a couple of hours, people will go crazy. We are active users....
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Relationship
The vendor is very customer driven. If we go to them for something, they will work with us to...
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Service and Support
One of the things we are extremely frustrated with 3M about is their premium support service has...
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Functionality and Upgrades
There are things 3M will package in an update, and it breaks when we implement it in our production...
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Functionality and Upgrades
When 3M tells us how things work, we do not fully realize them until we implement them. Once we do...
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Other Observations & Comments
360 Encompass System is a good software, but the product is dependent on users to use it properly....
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Implementation and Training
360 Encompass System is a really big system, and there are a lot of components and moving pieces. We...
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Service and Support
3M has been very responsive. We just recently implemented a new interface, and when we had an issue,...
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Implementation and Training
Between 3M’s webinars and the training, we haven't had any issues. 3M does refreshers for us at no...
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Sales and Contracting
From a sales perspective, 3M is more open to providing value than having us take something or leave...
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Service and Support
3M needs to put additional resources into their support. We finished some negotiations with 3M, and...
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Future Outlook
3M would have to have a major meltdown for us to become disengaged or disenfranchised with them. For...
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Functionality and Upgrades
I wish 360 Encompass System had better reporting. 3M is trying self-service reporting, but it isn't...
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Relationship
I have had top executives come on-site when we have had questions or wanted to do something. They...
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Relationship
3M does not keep all of their promises. Like any other software vendor, 3M says things that never...
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Relationship
We are very satisfied with 3M. If we weren't satisfied, we would change vendors. We have had bad...
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Functionality and Upgrades
360 Encompass System has made our coders’ productivity faster. The documents come into the system,...
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Service and Support
3M is usually quick to let us know by email when there is a bug in their release. The vendor usually...
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Functionality and Upgrades
The reporting could be better in the code audit module of the product. For example, it would be good...
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Service and Support
I have always considered 3M to be the industry leader for encoder products, but the vendor's support...
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Functionality and Upgrades
Because of the actual product, there is no way that we would switch away from 3M. 360 Encompass...
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Functionality and Upgrades
3M continues to innovate 360 Encompass System, although sometimes we think the vendor should resolve...
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Relationship
The solution has done an adequate job for us. 3M has gotten better lately, especially when it comes...
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Service and Support
The vendor does fixes faster than they used to. In the past, our systems could be down for a day. No...
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Interfacing and Integration
The system has great resources. I like that 360 Encompass System and 360 Encompass CDI are on the...
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Functionality and Upgrades
We often delay upgrades so that some of the problems will have solutions. Every time there is an...
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Functionality and Upgrades
I would buy the system again because it is the industry standard.
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Relationship
Over this last year, our relationship and experience with 3M have greatly improved. Based on...
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Relationship
3M is on top of delivering new technology that meets our needs. There have been instances when they...
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Lessons Learned
Reports show that the coders have embraced the system. The coding director and coding managers feel...
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Technology
3M’s coders have room for improvement. They need to fully integrate the system and get out of their...
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Implementation and Training
I am happy with 3M’s training. I meet with the vendor regularly. They train me, and then I train...
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Service and Support
360 Encompass System is intuitive, but there are some opportunities for improvement. There are some...
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Relationship
3M is not proactive; we have to reach out to them. They also nickel-and-dime us.
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Sales and Contracting
We had a situation where we were considering implementing the pro-fee aspect of 3M's CAC solution,...
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Other Observations & Comments
I would say our experience with 3M is about the same as it was last year. We just did a retune, so...
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Implementation and Training
We received heightened collaboration from 3M during the implementation, but that was because we...
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Lessons Learned
The product is not really impacting our productivity, but we are seeing some gains in terms of...
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Service and Support
The resources that 3M assigns when we have tickets or updates are not familiar with the product and...
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Service and Support
The vendor’s support team is nonexistent. The vendor just takes messages, and eventually, we will...
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Relationship
Last year, we had a different account person that we trusted with our lives and our systems. That...
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Service and Support
We have a really expensive computer that we have purchased and a really expensive support agreement...
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Sales and Contracting
The sales process has been not ideal in the past, and I think the vendor's clarity in terms of their...
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Relationship
Our relationship with 3M has certainly gotten much better. They have been available, and I think the...
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Service and Support
We generally hear good feedback about the vendor’s coding ability. The vendor is certainly more...
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Technology
Overall, we are pretty happy with the transition to the cloud with 3M. The implementation went a...
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Technology
If 3M could put resources anywhere, it would be in software engineering, QA, and the AI space. There...
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Relationship
We are satisfied with where 360 Encompass System is right now. I talk to my salesperson from 3M more...
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Service and Support
We have very open conversations with 3M where we can pick up the phone and say that we have been...
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Functionality and Upgrades
360 Encompass System’s coding is not perfect, but it can't be because it is based on data. The...
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Functionality and Upgrades
When I go in and try to look things up on 3M’s website, sometimes the way the website is set up...
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Other Observations & Comments
3M moved their 3M Client Experience Summit from July until May. Since they moved it to May, it is a...
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Other Observations & Comments
I have had conversations with 3M’s leadership about their struggles in trying to move faster while...
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Interfacing and Integration
3M has really struggled with integrating applications into their product, and contracting has been...
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Sales and Contracting
There has been a lot of variability in our sales experience with 3M. We had to request that our...
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Relationship
In regard to our partnership with 3M, the desire is there, but the execution is slow. We are losing...
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Functionality and Upgrades
The system consistently recommends or finds information that is irrelevant. For example, smoking is...
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Relationship
I can't say that the vendor actually keeps all their promises when delivering expected...
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Service and Support
It is hard to get calls back and a tier-level support person who knows what they are doing. 3M has...
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Implementation and Training
The vendor came on-site for the initial training, and it was really good.
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Relationship
3M shares their road map with us. Whenever there is an update, our contact will bring forward...
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Future Outlook
3M has been working on the reporting part of their system for a really long time. Once the system...
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Service and Support
The vendor has given us some great contacts to get things done for each module, so that is nice. We...
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Lessons Learned
We would recommend 360 Encompass System to a friend depending on how good they are at technology and...
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Other Observations & Comments
There are always things that don't work correctly after each upgrade. There is usually something...
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Service and Support
3M is quick to blame other solutions when other solutions are not the problem. A lot of times, we...
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Technology
The product's automatic suggestions are dead-on, and the engine learns really well. 360 Encompass...
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Relationship
We have had several groups of 3M integrated teams that have worked with our inpatient team and our...
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Relationship
3M is really good about sending information out so that the customer can start planning for...
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Relationship
We have a really good relationship with 3M. We have known them for a really long time.
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Sales and Contracting
When we reevaluate our contracts with 3M, we try to keep everything that we have. If the vendor...
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Functionality and Upgrades
360 Encompass System is a decent product that the vendor is keeping up to date. 3M does regulatory...
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Service and Support
3M is a reliable and responsive vendor. They send out notices if the system has any issues, and they...
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Functionality and Upgrades
We are doing very well with 360 Encompass System. On the outpatient side, if we want to make changes...
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Functionality and Upgrades
When we add codes to the system, we can manually code things easily. We can use automatically...
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Service and Support
3M’s executives are involved. When we ask for help, the vendor sends help with demos or refers us to...
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Functionality and Upgrades
There is a little frustration on the inpatient side of 360 Encompass System. It is a little time...
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Relationship
We have a new person with 3M who is helping us a little better with communication, so that has been...
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Service and Support
3M helped us through a very difficult implementation. We experienced a lot of problems during an...
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Implementation and Training
3M offers training for different pieces of their software all the time, and we can access the...
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Functionality and Upgrades
Sometimes, when we have an upgrade, the next day we have issues with that upgrade. There may be...
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Service and Support
We have regular meetings with the vendor. They offer a lot of training and a lot of emails. Most of...
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Sales and Contracting
The vendor keeps all promises to a certain extent. 360 Encompass System is more of a hospital-based...
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Functionality and Upgrades
360 Encompass System has some very good qualities. The reporting part of the system is really good....
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Functionality and Upgrades
There are some things that could be tweaked with the 360 Encompass System. When we ask for certain...
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Functionality and Upgrades
I understand that 360 Encompass System is a system that reads documentation, but the system is so...
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Functionality and Upgrades
We have staff members that struggle with the system. Part of that is because the system sometimes...
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Functionality and Upgrades
The system does an okay job at providing codes across different departments. We have all our...
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Functionality and Upgrades
Sometimes the timeliness of loading upgrades or releases is not good.
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Functionality and Upgrades
Some of the queries from the product have been harder to deal with than others because the product...
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Functionality and Upgrades
There are always glitches that occur after 3M’s upgrades. I am not sure 3M checks the code within...
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Functionality and Upgrades
3M’s CDI and CAC products are one complete unit for us, and that has been very worthwhile. That is...
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Other Observations & Comments
360 Encompass System does very well at providing codes across different departments. However, I...
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Service and Support
Anytime we have a regularly scheduled support call, all levels of 3M’s team are on the call with us....
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Sales and Contracting
3M has shown us how to benchmark ourselves against other facilities of a similar size from a CAC...
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Service and Support
3M exceeds our expectations with their customer service. If we have a problem, the vendor is really...
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Functionality and Upgrades
The 3M product does a good job of providing code across the different departments that we use it for....
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Relationship
The vendor does eventually keep their promises for the most part. The vendor obviously can't...
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Other Observations & Comments
The vendor's weakest area is probably the frontline support. Things have to be escalated before we...
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Other Observations & Comments
A lot of the reasons things in the product may not work as we want them to are on our side rather...
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Implementation and Training
The initial training from the vendor was good. We don’t need any ongoing training from them because...
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Service and Support
The vendor is continually improving products and adding new things to the products. The vendor is...
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ROI / Cost
The vendor’s pricing structure is actually pretty simple. They have been a good partner financially...
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Functionality and Upgrades
On the inpatient side, the product’s accuracy is pretty good across the board. I don't really have...
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Functionality and Upgrades
The product works pretty well. All of the necessary documentation comes from our system to the...
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ROI / Cost
3M is still the Cadillac of coding vendors. We have been using 360 Encompass System since prior to...
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Functionality and Upgrades
Our staff members love the CAC component of the system. 3M has very good reporting and analytics...
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Functionality and Upgrades
We aren't using the solution for some of our cases because it impacts our productivity. We feel that...
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Functionality and Upgrades
One outlying area in the system that doesn't perform well would be its interventional radiology for...
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Service and Support
3M is fast to act on any issues that may arise. They come in and get tickets involved with our EHR...
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Technology
I am a big fan of 360 Encompass System and the references. The product has a huge reference deck,...
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ROI / Cost
360 Encompass System is too expensive, but we have gotten our money’s worth.
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Other Observations & Comments
I haven’t seen a whole lot of changes in the product. Innovation has only existed when I have bought...
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Functionality and Upgrades
The prioritization piece of the product works okay. Basically anytime we have symptom DRGs, whether...
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Functionality and Upgrades
The 3M system is the Cadillac of things, and we have all the bells and whistles. The product is the...
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ROI / Cost
We still have to enter the data into the 3M system in order to communicate with coders. Ultimately,...
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Functionality and Upgrades
When we implemented a system with our primary EMR vendor, we fought really hard to keep the 3M...
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Service and Support
3M has been so accommodating and has helped us so much with the different problems that we have been...
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Future Outlook
Our primary EMR vendor does not allow an outside system to update charges, so we have been forced to...
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Service and Support
We generally get very scripted answers when we contact 3M's support team. The support people...
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Relationship
We have meetings with 3M, but the vendor is not always really engaged. The vendor could up their...
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ROI / Cost
The product is overpriced, but we definitely get a lot of value out of it.
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Implementation and Training
For implementations, changes, and upgrades, 3M will often provide incomplete instructions, leave out...
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ROI / Cost
3M doesn’t keep all of their promises. We definitely talk with the vendor about deliverables, but...
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ROI / Cost
The product works as designed. Occasionally, the product will miss some things. We still need human...
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Functionality and Upgrades
One of our requests for the vendor is to have a function for finding things in the product that...
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Interfacing and Integration
The implementation was hard. There were a lot of nuances with our divisions, so marrying our EMR and...
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Service and Support
We don’t know whether 3M is really delivering much new technology to us. Right now, we are on our...
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Functionality and Upgrades
Because of the way our EMR has been configured, we have had some difficulties in some of our...
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Other Observations & Comments
Our system architects have been having some conversations around another vendor’s functionality that...
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ROI / Cost
360 Encompass System has different modules, and we don't use all the modules, but we have to pay for...
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Functionality and Upgrades
360 Encompass System is the gold standard in our industry for encoders, and I wouldn't use another product....
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Functionality and Upgrades
I have looked at some of the newer tools that 3M is coming out with, such as the home monitor...
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Technology
Quite honestly, the product's whole data analytic structure is behind. We seem to be told what we...
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Functionality and Upgrades
Our coding staff definitely likes 3M’s product a great deal. When I am running any type of precision...
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Relationship
3M has a vision for where the solution needs to go. Our contact person is empowered to listen to and...
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Implementation and Training
3M is responsive and has good documentation available for training. The system is intuitive.
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Technology
The system’s automatic suggestions work great, and we get appropriate codes suggested back to the...
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Relationship
A lot of 3M’s integration with MModal is causing some blips. That is really the main challenge that...
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Implementation and Training
The vendor might have hyped the product and people are jumping on, but it has been hard to...
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Interfacing and Integration
Our expectation was for the product to have good integration with our EHR because the world revolves...
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Relationship
In the beginning, we made it clear to 3M that we were looking for a technology partner rather than...
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Relationship
I like 3M’s vision. They have shared a lot of their vision with us, and we are implementing new solutions....
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Service and Support
In terms of support, we can talk to somebody at 3M on a phone call, and when we have to fill out a...
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ROI / Cost
I have to say that we received our money's worth because we track our ROI, and every year, we...
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Functionality and Upgrades
3M is very good at providing codes, and their experience with different disciplines is helpful. 360...
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ROI / Cost
As big and robust as 3M's packages are, if I have the whole 360 Encompass System and a reference...
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Implementation and Training
During the project implementation, there was somebody on the team striving for perfection and...
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Relationship
We are cautiously optimistic about the announcement from 3M about their healthcare spin-off. We have...
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Implementation and Training
The training we have done with 3M has been great, and they schedule any refresher training we ask...
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Functionality and Upgrades
For the folks who have been using 360 Encompass System for a long time, the software is easier to...
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Relationship
The executives at 3M eventually get pulled in when a problem is escalated, so there is a lot of...
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ROI / Cost
360 Encompass System is very expensive. The vendor wants to add a charge on for every little thing...
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Implementation and Training
For training, 3M has an online library. There are also some webinars that they put on that are...
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Service and Support
Anytime there is a bug, 3M usually lets us know and puts out a fix pretty quickly.
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Functionality and Upgrades
The system is pretty consistent. The way it works is a little different on the outpatient side than...
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Relationship
During the sessions, everyone's feedback for 3M was similar, and that was interesting. After the...
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Interfacing and Integration
We are at a point in integration with 3M that requires us to eliminate duplicates and items coming...
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Functionality and Upgrades
Our expectations are high for 3M right now because we have gotten to a more advanced space. There...
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Interfacing and Integration
The integration of the product with our EMR is a problem. We have to meet regularly with both...
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Other Observations & Comments
We are really not going through the vendor's phone support because we are in routine meetings and...
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ROI / Cost
3M is one of our only vendors that is charging us for the professional services to upgrade their platform....
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Functionality and Upgrades
The core of the CAC product has worked well, but the product’s professional fee tool is not...
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Sales and Contracting
Right now, the proof is in the execution. I talk to 3M recurringly, and I have told them that it...
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Implementation and Training
We have really strong team members, so I don't know whether the upgrades go well because of 3M or...
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Future Outlook
3M is coming to the table with options that they would have never tried to do before in terms of...
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Interfacing and Integration
Most of the third-party tools that integrate with our EMR have to be upgraded to communicate. So it...
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Service and Support
Our last meeting showed that we are really using the product. We have had a couple of cases where we...
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Interfacing and Integration
Because we have centralized coding, providing codes across different platforms is pretty standard....
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Future Outlook
It will be interesting to see whether the healthcare division's spinoff changes anything with the...
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Other Observations & Comments
We haven't had to have any conversations about charging, so there hasn't been much of a change in...
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Future Outlook
The recent announcement from 3M about spinning off its healthcare division is a good thing because...
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Other Observations & Comments
The turnaround time with 3M’s support team is usually pretty quick. But if we are not watching an...
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Functionality and Upgrades
We have not had any new features from 3M. We do all of our own updates, but we hold off before doing...
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Functionality and Upgrades
The 3M software meets our needs. We can get claims out the door, but we would like the processes to...
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Relationship
360 Encompass System has recently gotten worse since MModal's AQuity Solutions spin-off. We were in...
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Service and Support
Our new personal account manager is not very empowered to help us. They try to be really good and...
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ROI / Cost
I do think we get our money's worth out of 360 Encompass System, but we have had a lot of...
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Functionality and Upgrades
There are always going to be some things that don't work exactly the way we want them to, but we are...
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Other Observations & Comments
I am optimistic about the big changes from 3M, but change is also pretty scary. I think that a lot...
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Functionality and Upgrades
We aren't really challenged with upgrade operations with 3M. We do our upgrades monthly unless there...
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Relationship
We have had some ups and downs in our relationship with 3M. We have some things going really well...
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Service and Support
The quality of 3M’s support varies and depends on the person that we get. In order to talk to a...
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Relationship
For any little tweak to the system, the cost is significantly higher than 3M’s time and effort in...
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Service and Support
3M promised us something several years ago that was finally delivered recently. When we have issues...
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Service and Support
The best thing about working with 3M is having face-to-face time at the vendor's client summit where...
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Future Outlook
We need to see some enhancements and improvements to 3M’s computer-assisted coding. 3M is going to...
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Functionality and Upgrades
The quality of the diagnosis codes in the system is pretty high, but the system does not have a good...
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ROI / Cost
We have seen some really good gains in our outpatient coders’ productivity using 360 Encompass System....
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ROI / Cost
I get a little annoyed with 3M’s charges. Whenever there is something new, we have to figure out...
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Implementation and Training
We do our own training, but 3M does have monthly webinars, and they do give us PDF summaries of...
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Relationship
Our coding and CDI manager has had some trouble with a couple of phone calls. The nice thing is that...
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Future Outlook
3M has quite a few resources that work with our teams to work through any of our issues, so my...
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Implementation and Training
It can take a long time to get upgrades completed, and upgrades happen almost every month. It can...
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Other Observations & Comments
360 Encompass System is an expensive project. We even pay to have the EAPGs, so it is a pricey tool....
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Relationship
Overall, we love 3M. 360 Encompass System has really helped with our quality team and making sure we...
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Lessons Learned
Sometimes we have slowness on our end or 3M’s end. Over the years, we have never done a check-in to...
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Relationship
The vendor has been really responsive to us of late, but we don't know whether every customer gets...
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Other Observations & Comments
We are trying to figure out why the CAC system performs differently on the outpatient side. We may...
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Lessons Learned
We would like to see 3M do some user groups.
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Relationship
Our account representative from 3M is great. That person does a wonderful job advocating for us.
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Service and Support
I cannot say that 3M has done anything specific to solve our biggest issue, and we sometimes get the...
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ROI / Cost
The vendor doesn't avoid charging for every little thing. If 3M were to lower some of their costs...
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Implementation and Training
3M keeps their software updated. They improve on existing technology. During their upgrades, they...
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Lessons Learned
When we reach out to the vendor, they are responsive. We have an account representative from the...
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Functionality and Upgrades
The system is easy to use. Its screens are user friendly and easy to follow. The system does a good...
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Service and Support
3M's system slows our coders down. Sometimes, the infrastructure of a record and the way that the...
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Functionality and Upgrades
We are using the system for our working DRG. It seems to be doing a good job with that, so we don’t...
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Functionality and Upgrades
I feel like the system needs to be retuned. It is time. I have seen a downturn in the system. The...
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Functionality and Upgrades
There are a lot of different things that we can now do in the system, and we are finding out a lot...
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Relationship
Our system has had so many issues, but 3M has made good on trying to get us a better product. 3M...
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Service and Support
3M is not very responsive. Their support is terrible. We have regular calls with our client success...
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Functionality and Upgrades
360 Encompass System does identify things in the CT scans, chest x-rays, and so on that we are able...
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Interfacing and Integration
360 Encompass System doesn’t play well with other systems. We can't do much integration, and we have...
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Service and Support
I like 3M’s system; for the most part, we have positive things to say about it. 3M is massive. They...
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Functionality and Upgrades
The updates are a little rough. Every time there is an update, we have an issue the next day. If 3M...
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Functionality and Upgrades
Sometimes 3M's updates cause more problems. We have had extended downtimes where my entire coding...
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ROI / Cost
360 Encompass System is the best out there for CAC. The productivity has been awesome.
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Sales and Contracting
3M doesn't keep all of their promises. When we purchased 360 Encompass System back in the day, what...
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Functionality and Upgrades
Since 360 Encompass System uses an interface, our coders can no longer choose the end coder that...
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Other Observations & Comments
We use 360 Encompass System with our Epic system. I have heard some feedback from Epic that the end...
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Functionality and Upgrades
The product automatically suggests codes that aren't even there. The automated suggestions take us...
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ROI / Cost
3M is going to start charging us an extra amount each year just to be able to connect our upgrade to...
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Service and Support
We have a lot of open tickets with 3M. We have had to escalate some tickets just to get the issues...
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Relationship
The vendor tells us a lot of things that the product can do, and we have heard those things many...
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Functionality and Upgrades
It can take a while for the NLP to learn the system the way the provider documents. Sometimes the...
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Service and Support
We would like the vendor's live support to be more available on our calendar. The time zone...
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Relationship
Our account executive is very engaged and wants to make sure that our needs and expectations are met....
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