Cybersecurity Is Critical in Today's Environment
360 Encompass System (CAC)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Director
Everything is great, and we really like the system. It has only gone down once or twice over the...
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Director
3M’s coding suggestion is really good. We often have to communicate with the vendor and tell them...
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Director
Our biggest problem with the automatic suggestions is that we don’t get scanned documents, and we...
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Director
We have hardwired productivity standards, and we have improved due to the system. We have improved...
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Director
Things are so complex, so it is hard to keep up on our end and the vendor’s end. I don’t see our...
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Director
3M could have quicker support responses. Getting responses within a week would be good. 3M's...
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Manager
We have been very happy with the system. Our coders embraced it pretty quickly, and surprisingly,...
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Manager
The system's one pain point is that it needs a lot of outpatient coders, and their labs don't...
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Director
Our recent update took all day to implement, but normally the updates only take a few hours. The...
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Director
Most of the functionality works the way that it is supposed to, but there are things that we don't...
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Analyst/Coordinator
For computer assisted coding, 360 Encompass System really does what it is tasked to do. It is a...
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Analyst/Coordinator
3M does not keep all their promises. Everything just depends on who we are working with within the...
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Analyst/Coordinator
3M has done a really good job at being proactive.
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Analyst/Coordinator
I would tell others looking into 360 Encompass System that it can read documents. The idea that the...
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Director
The integration falls a bit short.
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Director
3M always has new technology that they want to deliver; however, it always comes at a price.
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Director
3M could be more responsive when we put in tickets.
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Director
Using 3M's CDI and CAC tools together has helped the communication within our organization.
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Director
We have to work with our coders a lot. 3M gives us a lot of information to help us with who is using...
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Director
3M has a lot of webinars about their new products and how to use them better. They do a really good...
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Director
The system doesn’t work as planned. We don’t always get what we think we are getting or what 3M says...
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Director
3M has had some challenges with their upgrades, and the PSI features were not firing for a while....
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VP/Other Executive
There have been some tools in other departments that have had some interfacing issues with this...
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VP/Other Executive
The system has been really helpful for our coders' productivity and accuracy. We have regular...
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Director
One of the strengths of the system is the ability to identify appropriate codes in the outpatient...
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Director
I would like 3M to improve the ability to identify codes in the inpatient setting. I would like to...
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Manager
360 Encompass System integrates with our billing system and our EMR. There are interfaces back and forth....
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Manager
I don't know that the product is intuitive because there is so much. We tend to have to retrain...
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Manager
I don't know what other vendors are doing out there relative to risk adjustment, but there have been...
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Manager
More and more documentation is existing outside of what typically populates computer-assisted...
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Manager
I feel like 3M is not always on top of things with delivering new technology. I just don't see a lot...
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Manager
The product is huge. There is a lot to 3M's product. We have been stumbling across settings that we...
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Manager
The vendor's coding suggestions, accuracy, and quality are sort of a mixed bag, but based on the...
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Manager
3M nickel-and-dimes. 3M doesn't avoid charging for every little thing. If we want something, 3M...
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Manager
3M is doing fine. We are happy with them. They have been very responsive.
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Manager
I feel like the jury has never really come in on whether computer-assisted coding is really...
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Manager
3M could improve the solution's reporting. We don't use any of the reporting on the solution's...
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Manager
I can't forgive 3M for their initial implementation. They set up our system incorrectly in the...
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Director
Most of our users have spent their entire careers using 3M systems. Those systems are what they are...
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Director
We lost a lot of time because one of our upgrades didn't actually go through. All of 3M was...
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Director
We have found a lot of issues in the system. There are some pathways outside of what our coding book...
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Director
We open tickets with 3M, but at this point, I feel like we know the product better than 3M does....
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Director
Honestly, I can't stand 3M. I wouldn't recommend them. I feel like things with 3M aren't the way...
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Manager
There is some room for improvement with the solution's coding suggestions. The system tends to tie...
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Manager
My staff members get a lot of their codes from the system. The solution really speeds up our...
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Manager
Sometimes, it takes the vendor a while to keep their promises. Their support is a little bit slow,...
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Manager
The solution's computer-assisted coding works pretty well. The solution's auto-suggested codes...
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Manager
We couldn't do our work without this product. We have received a return on our investment with it....
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Manager
I don't see a lot of executive involvement from the vendor at my level. 3M may be engaging more with...
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Manager
We don't feel like we receive support from the vendor in a timely manner. 3M does a decent job, but...
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VP/Other Executive
3M is expensive. They are the big bear in the market. But they meet our needs. There are some things...
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VP/Other Executive
I look at 3M like Epic. Epic is really good at listening to ideas and requests and taking them into...
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VP/Other Executive
3M has actually communicated that they really want to be partners. That makes me wonder. They were...
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Manager
I love the vendor's product, people, and way of working with us and training us. The vendor has even...
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Manager
The product would not be what I would put a beginner coder on. Beginner coders wouldn't know how...
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Manager
We love the product. When we had to go back to paper records and use codebooks one time, that made...
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Manager
We are the small fish in the vendor’s pond. I know the product does a lot more than what we have...
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Manager
3M keeps promises as best they can, even though we keep throwing things out that mess the vendor up...
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Manager
3M tries to be reasonable with charges unless we really take them outside of what is expected. They...
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Manager
The product is improving all the time, and we keep adding new modules because 3M is just so far...
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VP/Other Executive
Overall, we have had a longstanding, valued, and positive relationship with 3M. The vendor has some...
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VP/Other Executive
As far as the vendor's new technology, I would like to see more on the ACC coding side. I would like...
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VP/Other Executive
I haven't done any training with the vendor recently, but their training has always been on point...
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Director
I love 360 Encompass System. It is 100% better than what we had before to help us code and find...
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Director
I don't know whether the vendor really knows me as a customer, but I am on their website quite a bit...
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Analyst/Coordinator
Our 3M Encompass System success manager is very helpful in trying to manage issues. We shouldn’t...
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Manager
Once we got into the product, the vendor explained that we would need three years of data before we...
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Manager
3M has worked really closely with us. They are consistent, and they stay on top of our concerns....
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Manager
3M nickel-and-dimes us. For instance, when we go into our coding dashboard and look at different...
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Manager
On the inpatient side, 3M's coding accuracy is very high. On the outpatient side, I would say that...
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Manager
3M has access to the coding book, and pretty much every code in that book is available through the...
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Manager
3M often pushes out content updates. I get emails almost daily that let us know when hot fixes are...
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Manager
3M has really good resources. Through them, we have access to really good references that have a lot...
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Director
I wish that 3M’s pricing were based on total number of beds for admissions or something as opposed...
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Director
One of the nice pieces with 3M is whenever we expand in an already existing organization and our...
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Director
An organization should ask 3M to help them get the most use from the product. 3M tends to leave the...
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Director
The system has helped us increase our quality and decrease the risk of mortality and severity of illnesses....
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Manager
The automatically suggested codes and annotations are very helpful in the system. However, the...
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Director
With 3M, there has just been one problem after another. Last quarter, we had about 15 priority...
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Director
3M is very good at charging us for every little thing. For what we pay, the system is expensive....
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Director
Nickel-and-diming is not the terminology I would use for 3M, but at the same time, there is a cost...
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Director
The system's reporting capabilities are not as robust as 3M could make them. That is an area that...
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Director
3M is a little slow to bring us new technology. But in the last year or so, they have purchased some...
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Director
We were using a different tool from another vendor. We were experiencing some technical challenges...
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Director
There were struggles with our implementation on our side as well as 3M’s side, but the struggles...
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Director
There is accountability on both sides of the table. From a lessons-learned perspective, I try to be...
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Director
3M has a very robust, frequent, annoying update process. There are constantly patches and sometimes...
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Director
There is a reporting tool for the coding side and not the CDI side. When we code, there is a module...
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Director
When the end users get some reports, they sometimes talk about the formatting, but we get used to...
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Director
3M is constantly retuning their NLP engine based on the experience of the clients. But we have to...
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Director
The system stabilized our productivity. It improved productivity for people that weren’t doing so...
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Director
3M does a lot of training, but we sometimes don’t get the word out from them. We sometimes have to...
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Director
There are a few enhancements that we have had to request, and vendors tend to put those in their...
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Director
The vendor's products haven't evolved in the last several years. When we ask for something to be...
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Director
I am lucky enough to have a designated point person who is amazing. They respond quickly when I have...
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Director
The vendor's application doesn't do a great job of data mining when it comes to reporting. The...
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Manager
3M is very collaborative. I meet with their development team sometimes, and they are always trying...
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Manager
We are using 360 Encompass System to enhance our work. The solution's coding suggestion accuracy is...
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Director
3M gets a gold star for their encoder product on all their applications, especially their CAC...
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Manager
The solution has a lot of functionalities that were built individually by development teams. That...
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Director
Little things might take a bit of customization, but that doesn't warrant extra charges by any...
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Director
We have to invest time on the system's front end to get a good back end. The process seems onerous...
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Manager
The CAC system is great. It is stable. We don’t have a lot of issues. The releases are pretty clean,...
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Manager
The only thing that we would like to be better are the features for disaster recovery. The vendor is...
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Manager
What gives us indigestion is some of the newer functionality that the vendor hasn’t quite figured...
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Manager
The vendor's support has been good. There have been instances when we have had an issue, and it has...
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Manager
The vendor's costs are too high. They aren’t cheap. The vendor's system administrator training used...
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VP/Other Executive
3M has been hit and miss with their account management. We had a great account manager, but they...
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VP/Other Executive
3M is much more interested now in listening to us and understanding our needs. Where I would push...
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VP/Other Executive
3M had good technology, but their upgrade process is pretty rough to get through. They have bugs...
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Director
The initial implementation was very rocky; however, together with 3M, we persisted in making this...
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Director
3M’s ongoing services for employee and work process improvement were not marketed to us, but I...
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Director
I am always able to communicate with someone, and 3M does have 24-hour technical support. 3M is...
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Director
3M has plenty of opportunities and technology, but those things come with a very high price tag. The...
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Director
3M is very hard to work with, and I say that because problems aren't solved quickly. I also know...
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Director
I would like it if 3M's patient safety indicators dashboard was more reliable. Sometimes the...
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Director
There are frequent releases, so we feel like we are up to date. 3M is quick to put in a hotfix if...
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Manager
We love 360 Encompass System. We like that the system is integrated. That means that we can work...
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Manager
The training we received was specific to what each person did. 3M did group and individual training....
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Manager
We are switching EMRs, but 3M is keeping us on track. The vendor won't let us go forward until we...
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Manager
3M is not the best at providing support. They used to have superior support, but that is no longer...
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Analyst/Coordinator
3M has good communication. They are very quick to update the system with new codes or information...
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Analyst/Coordinator
3M has robust reporting tools. They also have a lot of good productivity tools that help users...
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Analyst/Coordinator
Over the last year, my experience with 3M's support has gotten worse. I have had to be fairly...
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Analyst/Coordinator
We have had very good experiences with the vendor. 3M has very knowledgeable staff members. Their...
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Director
The coders' productivity has gone down due to them having to answer too many questions. If there...
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Director
We don't see 3M's executives. We don't know the vendor. If we have a question, the vendor has a...
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Director
3M is top of the line and has been around forever. We can't complain about 3M. Going to 3M's system...
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Manager
3M does requests and product enhancements. If there is some request to do enhancements on their...
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Manager
We utilize 360 Encompass System as part of reading the documentation, and it actually provides codes...
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Manager
We have had 360 Encompass System for a while. Every now and then, we do have a glitch. But 3M’s...
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Director
We get reference materials from the vendor as part of our package, but it would be nice to get more...
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Director
360 Encompass System is really good at identifying our weak areas and making adjustments. The...
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Director
We have been able to receive a lot of continual education from the vendor. We have frequent training...
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Director
3M is fantastic about updating code sets ahead of schedule. The vendor has new technology out there,...
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Director
I can't think of any issues with the vendor's phone and web support. Everything is very easy to get...
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Director
360 Encompass System's price is reasonable for what we get out of it, but we wish it were a little cheaper....
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Director
360 Encompass System has really good productivity reports that show us how the system is helping us...
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Director
360 Encompass System works as long as my coders are coding consistently. The vendor does a fantastic...
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Manager
The system is very knowledgeable. It picks up most of the codes, reads them, and processes them very...
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Manager
3M offers excellent support. If we need anything, they are right there helping us. We never have to...
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Director
Despite my continued requests for regular meetings, the meetings have gone by the wayside. I am just...
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Director
I would like to see 3M deliver an analytical summary of our data. I want them to be proactively...
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Manager
I can't think of any examples of when the vendor hasn't kept their promises. We don't have any...
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Manager
The product is meeting our expectations from a functionality standpoint. We knew there were some...
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Manager
In regard to coding, the training is all in-house. The only training 3M offers is from an...
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Manager
The CAC product is harder to use than the CDI product. We are bringing in all the documents to get...
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Manager
We definitely have challenges with this product. We do multiple upgrades a month. Because of...
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Manager
With what we have going on, this product is worth the money. The product is definitely a quality...
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Manager
The product does well in productivity. When it comes to coding accuracy, there are sometimes things...
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Manager
3M’s upgrades are an area of improvement for them. They should make sure that whatever was working...
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Manager
I would like 3M to be a little timelier on receiving coding clinics. We pay to get the coding...
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Director
3M’s invoices are very detailed and very confusing. They are going to have to remain competitive on...
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Director
3M needs to provide more timely updates that are consistent with new code announcements.
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Director
There is no impact on the coders' productivity because of the way the system is supposed to be set...
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Director
The system is a system that our HIM coders use to help us review the documentation on the record to...
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Director
The system is very easy to use. It is intuitive. We just open up the account, and the system goes...
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Director
During COVID-19, 3M has just made sure that we are still online. I am sure all their employees are...
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Manager
Some things in 360 Encompass System are advanced. We have to do a little more training and go over...
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Manager
The upgrades don't always go well, but a lot of times, that has to do with the vendor's programs and...
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Manager
We tend to be on the outer cusp of moving in our field, so we are always striving to be more...
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Manager
I would tell others that 360 Encompass System works well and is very beneficial. 3M’s CAC seems to...
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Director
We very rarely find an error with the vendor's coding. The coders productivity has increased, and...
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Director
We have a lot of rules and things set up so that the system can catch errors for us. A coder can't...
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Director
The vendor charges a flat rate per hour. We get a report of everyone that works every week. We just...
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Director
Some of our issues have to do with our template where the physicians dictate into the automated...
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Director
3M charges for everything. They tend to charge for every module regardless of whether we are a...
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Director
I am not a fan of 3M's system and its ease of use. 360 Encompass System is a great product for the...
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Director
3M is proactive and on top of things. The 3M executives aren't really involved. Mainly the...
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Director
We moved to 360 Encompass System and computer-assisted coding. The coding piece is a little bit...
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Director
We are currently working to fine-tune our system. We work with another hospital on that. They have...
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Director
360 Encompass System is consistent. I can’t say that one area is a lot better than the others for...
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Director
We have a customer advocate that we meet with on a routine basis to address any concerns that we...
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Director
There is no such thing as a perfect 10, but 3M does everything that they can. There are always...
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Director
We haven't really noticed any difference in what 3M provides across different departments. My...
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Director
Aside from making available new codes, I don’t know how else 3M could have helped us through...
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Director
We have a love-hate relationship with 3M, and right now, our relationship is better than it has been...
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Director
One of the downsides to 3M is they were so big out of the gate that their technology was not able to...
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Director
When our agreement terms come up, 3M’s delivery on some work we are doing is really going to...
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Director
A fair amount of training is required to be able to utilize the product to its full capability....
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Director
We have requested several things that just have not been delivered.
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Director
3M’s executives are currently actively engaged with us. They have been trying to get out there and...
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Director
3M is trying to drive outcomes, but their infrastructure makes it difficult for them to be nimble...
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Director
One of the big things we need is an enterprise look at what is going on in our hospitals, and 3M...
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Director
There are many failure points with 3M's system, and if something goes down, the resolution isn't...
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Director
In general, 3M’s people are knowledgeable, but the implementation isn't easy. The upgrades are...
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Director
3M is making an effort. I hope that I can say better things in the future, but the system is...
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Director
360 Encompass System works well. We just implemented the Audit Expert tool, and that is where my...
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Director
When 3M acquired 360 Encompass System, there was a lot told to us about how the system could help to...
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Director
Some things are really good, and then there are a few things that 3M needs to work on. 3M sometimes...
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Director
In the past, 3M did nickel-and-dime; however, 3M changed part of the code audit technology we use...
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Director
We had a very bad implementation years ago. We had to go back and have our superusers train our...
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Director
3M really is collaborative. We look at them as an extension because of the number of coders we...
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Manager
The CAC product isn’t that great. Our coders are being led astray on codes on things like that. It...
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Director
The vendor charges for every little thing. The vendor is a little behind on updates. We have to wait...
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Director
There are a lot of things in the system that we have to manually do ourselves to get it to work...
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Manager
We have gotten some COVID-19 support from 3M. As soon as things were coming out, they were trying to...
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Manager
We have had some issues with the accuracy and quality of the coding suggestions. Some of the issues...
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Manager
We are having some issues with changing some things in the 3M system and our EMR. The integration is...
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Manager
The 3M product is great. It is easy to use. We have talked with them about things that they could do...
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Manager
Overall, I have been happy with 3M. I wish they would do something different with the pricing for...
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Manager
The 3M product does work as promoted, so it is meeting our needs. 3M has good reporting...
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VP/Other Executive
We have one person who has been very successful at getting next-level support. We used to wait for...
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VP/Other Executive
We do have an account manager, and that person has mostly been responsive. We have had some...
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VP/Other Executive
We have had our challenges with our code updates. Once the updates are released, we often find bugs....
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VP/Other Executive
The coding accuracy isn't that bad. There are mistakes, but I would say that the system is okay. The...
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VP/Other Executive
There is a difference between the NLP software that works on the inpatient side and the NLP software...
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VP/Other Executive
It is tough to support integration between 360 Encompass System and our EMR and other systems. I...
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VP/Other Executive
The actual encoder is what sells 360 Encompass System. In that sense, we aren't going to get...
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VP/Other Executive
360 Encompass System has had some issues. There is a big issue with the working DRGs. The system...
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VP/Other Executive
The only doubt we have is whether a code is truly correct based on the NLP decision tree....
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VP/Other Executive
We loved the decision tree. In the old days, we could start typing the code, and the system would...
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VP/Other Executive
Weird little things occur because the abbreviated terms can mean multiple things, so the system can...
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VP/Other Executive
360 Encompass System has a lot of wonderful features for searching topics, but I find that reading...
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VP/Other Executive
3M moved to NLP and told us that we have to trust the system to give us the codes. They said that...
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VP/Other Executive
We are having issues with 3M's support. It is lacking. 3M isn't very timely about getting back to...
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VP/Other Executive
We have learned to utilize 360 Encompass System pretty well. We use the automated clearing piece in...
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VP/Other Executive
The encoder is just the best. With CAC, 3M does really well. We got a significant increase in...
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VP/Other Executive
3M’s support was excellent through COVID-19. They provided us COVID-19 queries so that we could...
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Manager
This solution is beneficial. I don't know whether our coders would say that though. The feedback...
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Manager
The vendor's support is a little bit distant. Getting resolutions from 3M can be complicated. We are...
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