Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
We are long-term customers of 3M. We did some RFPs to start looking at some other products a few...
Login or Create an Account to see details.
The 3M system allows us to customize reporting around the tracking and the utilization of our...
Login or Create an Account to see details.
3M is great to work with as a vendor. They are very responsive to our service tickets, and they are...
Login or Create an Account to see details.
My feedback to the vendor would be to have a little bit better layout of the system with a guide to...
Login or Create an Account to see details.
3M does not avoid charging for every little thing. They have several pieces that are add-ons with an...
Login or Create an Account to see details.
The product really is easy. Using it is like picking up an iPhone because we just know how to use...
Login or Create an Account to see details.
3M is so expensive; it is ridiculous. 3M is outrageous with their price, and that can’t be...
Login or Create an Account to see details.
The support people sometimes make us wait, and that irks me a little. For example, we might reach...
Login or Create an Account to see details.
3M has information on their support site, so that is great. But it is almost like we have to hire a...
Login or Create an Account to see details.
3M's system hasn't been as beneficial as we hoped that it would be. We can only get out of it what...
Login or Create an Account to see details.
3M's implementation services were really good. When we went live with 360 Encompass System, 3M's...
Login or Create an Account to see details.
3M is really timely in how they respond and help us when we need issues fixed. A lot of the time, I...
Login or Create an Account to see details.
I have never dealt with anybody from 3M or gotten a whole lot of proactive service, but 360...
Login or Create an Account to see details.
I don’t know whether 360 Encompass System is part of our long-term plans. If we move to a new EMR, I...
Login or Create an Account to see details.
I have never really had any problems with 3M or their coding accuracy. They are pretty good. We...
Login or Create an Account to see details.
We have the entire system, so we have all the references. Everything is available to us. But the...
Login or Create an Account to see details.
We have had some issues lately with the vendor's support. The vendor’s proactivity has gone down a little....
Login or Create an Account to see details.
360 Encompass System has its issues. We are working on doing a retuning of the automatically...
Login or Create an Account to see details.
When we have issues, our 3M analyst submits the ticket to 3M, and we try to meet and discuss it....
Login or Create an Account to see details.
We have recently had some downtime with 360 Encompass System. There have been unplanned outages, and...
Login or Create an Account to see details.
The vendor could improve their proactivity if they could just resolve some problems more quickly....
Login or Create an Account to see details.
3M’s tools are good. We really want to get engagement from the vendor's R&D people so that they can...
Login or Create an Account to see details.
We don't get any feedback about users having a problem with the system's ease of use. Once a new...
Login or Create an Account to see details.
I have a couple of people from 3M assigned to me. I have those people on speed dial, and I call them...
Login or Create an Account to see details.
Through the pandemic, our priority has been to keep our DNFB down. The system has been extremely...
Login or Create an Account to see details.
The system is a workhorse. If we have a problem, 3M identifies and fixes it. I don't see my...
Login or Create an Account to see details.
360 Encompass System has been good, and 3M has been very engaged. Sometimes we struggle with their...
Login or Create an Account to see details.
360 Encompass System is a little expensive, but I haven't heard any concerns that it can't do what...
Login or Create an Account to see details.
We run a very high level of code confidence. If we need to adjust things, 3M meets with us often and...
Login or Create an Account to see details.
I struggle with the price tag for 360 Encompass System, but high prices have become the industry...
Login or Create an Account to see details.
If it weren’t for the CAC system, our coders would be working very slowly. I receive communication...
Login or Create an Account to see details.
3M has opportunities with integration. 3M's builds are wonderful, but we have to integrate 3M's...
Login or Create an Account to see details.
From a customer-service perspective, we have amazing executives from 3M. The people that we work...
Login or Create an Account to see details.
3M charges us for every little thing. The system is too expensive, and that is a deal breaker...
Login or Create an Account to see details.
When 3M does upgrades, things sometimes crash. The upgrades seem as though they are not tested well...
Login or Create an Account to see details.
We could not get the funding to bring in the MModal component when 3M acquired MModal, but some...
Login or Create an Account to see details.
Overall, what 3M has been able to do with the base product is quite commendable. We all want to use...
Login or Create an Account to see details.
For the most part, the product has been very well adopted. It has some good reporting where we can...
Login or Create an Account to see details.
The vendor tends to nickel-and-dime us a little. Their enterprise licenses do have a cap for how...
Login or Create an Account to see details.
I would like to know more about getting our team certified in the product. The process for doing...
Login or Create an Account to see details.
We did a lot of work with 3M around coding suggestion accuracy. The vendor worked collaboratively...
Login or Create an Account to see details.
360 Encompass System has increased our coders’ productivity. Our coders can complete several more...
Login or Create an Account to see details.
360 Encompass System does okay across departments, but it cannot pick up certain features from a...
Login or Create an Account to see details.
If I require an enhancement, 3M considers it a separate charge, but our contract has a lot of the...
Login or Create an Account to see details.
3M is very knowledgeable in training, and I really like the product. Nothing will replace human...
Login or Create an Account to see details.
When we implemented 360 Encompass System, the vendor trained us on it and gave us the build steps,...
Login or Create an Account to see details.
3M’s coding suggestions, accuracy, and quality are good on the inpatient side. For a while, my team...
Login or Create an Account to see details.
There are some reports that say how often the coders are selecting the automatic suggestions and how...
Login or Create an Account to see details.
I have no complaints about the representatives that we deal with from a billing perspective. 3M is...
Login or Create an Account to see details.
The vendor keeps their promises, but we hold them to their promises. We don't give 3M any slack with...
Login or Create an Account to see details.
We had a few issues and bumps with some of the implementation pieces because of our EMR vendor. Our...
Login or Create an Account to see details.
3M has releases, and they promise to be able to fix certain bugs, but it seems like they try and fix...
Login or Create an Account to see details.
In terms of interoperability, 3M could meet our needs a lot better if they fixed some of their...
Login or Create an Account to see details.
From a coding standpoint, one thing we always struggle with is that my coders don't look at the...
Login or Create an Account to see details.
We haven't noticed a difference in terms of 3M's system working better in one area versus another....
Login or Create an Account to see details.
The coding-suggestion accuracy and quality of 360 Encompass System are pretty good for the most...
Login or Create an Account to see details.
3M has been very engaged in working with us and our EHR vendor collaboratively to interface the...
Login or Create an Account to see details.
I don't use the vendor's support much, but when I have used it, 3M has been responsive. Their...
Login or Create an Account to see details.
There hasn't been a change in coder productivity by using 3M's system. It hasn't hurt the...
Login or Create an Account to see details.
Our upgrades have been easy, and the product does what 3M says it will do even though it may not be...
Login or Create an Account to see details.
The big selling points 3M had for the system when they first sold it were that it would improve...
Login or Create an Account to see details.
My concern with 360 Encompass System is whether the product will ever be more feasible in assisting...
Login or Create an Account to see details.
The thing I like about 3M's CAC and CDI products is the synergy we get between CDI and coding. That...
Login or Create an Account to see details.
3M responds with enormous fees whenever we ask them for anything extra. Then, we sometimes have to...
Login or Create an Account to see details.
We don't know whether 3M is working on updates. We think that they are doing the things that we need...
Login or Create an Account to see details.
The solution's reports are getting better and more interactive, but they still aren't great. It...
Login or Create an Account to see details.
We got a new account manager from 3M a while ago, and they have been more helpful than our previous...
Login or Create an Account to see details.
Our IT department has had some problems with the updated tool recently, but 3M has worked with our...
Login or Create an Account to see details.
We go all the way up the chain at 3M as we need to. The executives are involved and know who we are....
Login or Create an Account to see details.
360 Encompass System has continued to evolve over time. Its accuracy rate, recall rate, and...
Login or Create an Account to see details.
3M needs to continue to improve the system's stability. We are rebooting our system very often...
Login or Create an Account to see details.
3M’s new reporting platform appears to be serving us very well. They did some enhancements in some...
Login or Create an Account to see details.
3M is very good at creating loyalty with a customer service representative. We have a person who we...
Login or Create an Account to see details.
3M struggles with their ongoing customer support. They struggle to have people who are familiar with...
Login or Create an Account to see details.
I would recommend 360 Encompass System with some important caveats. 3M nickel-and-dimes the heck out...
Login or Create an Account to see details.
After the merge between 3M and MModal, 3M came to pitch us some additional services, but things...
Login or Create an Account to see details.
3M has a template that we have to customize to our needs. They don't give us actual guidance; we...
Login or Create an Account to see details.
The software's present prioritization feature leads to some conflicting priorities. Not everything...
Login or Create an Account to see details.
The initial implementation was a bit rocky. We got foundational CDI training, but we didn't get too...
Login or Create an Account to see details.
We talk to pretty high-level people at 3M. They are involved. Whether they carry through or not is different....
Login or Create an Account to see details.
Sometimes the codes that 3M suggests aren't as accurate as they could be, and sometimes 3M suggests...
Login or Create an Account to see details.
3M is a national company. Sometimes we identify an issue, and then they let us know that they are...
Login or Create an Account to see details.
Having computer assisted coding obviously enhances our productivity, but lately we have had issues...
Login or Create an Account to see details.
3M is equally strong across different departments in terms of providing codes. I don't view them as...
Login or Create an Account to see details.
360 Encompass System is a very comprehensive and complex product with a lot of tools available. We...
Login or Create an Account to see details.
Our implementation was done in such a way that we didn't get the product fully implemented. A lot of...
Login or Create an Account to see details.
3M’s system brings so much to the table, but it also brings so many headaches. The pros outweigh the...
Login or Create an Account to see details.
The delivery of new technology from 3M always feels dependent on the needs of other institutions,...
Login or Create an Account to see details.
Whenever I reach out to our 3M analyst, they put in a ticket, and then there are other hoops that...
Login or Create an Account to see details.
The 3M executives are involved, and they do actually make a difference, but we don’t generally get...
Login or Create an Account to see details.
We are going to be making some changes to the way we use 3M’s system. 3M tells us these changes will...
Login or Create an Account to see details.
At this point, until 3M solves their issues, I wouldn't recommend 3M's system. There have been too...
Login or Create an Account to see details.
From a coding perspective and knowing where we came from as an organization, we see that the pro of...
Login or Create an Account to see details.
3M's system brought so much to the table in terms of centralizing all of the tools that the coders...
Login or Create an Account to see details.
We need to have a centralized issues log that 3M transparently shares with all of their clients so...
Login or Create an Account to see details.
3M has made improvements, but it seems like every time we take a step forward, there is a step back...
Login or Create an Account to see details.
3M's CAC system is very spotty with recommending codes. There are specific specialties where the...
Login or Create an Account to see details.
There are issues that come up with latency, and we get repeated requests from 3M to provide examples...
Login or Create an Account to see details.
If there were an alternative, we would look at it, but we don't have a choice, so we stay with 3M.
Login or Create an Account to see details.
360 Encompass System is a good guide, but we have found areas where it has suggested things that...
Login or Create an Account to see details.
I have called 3M for help and gotten the help I have needed. 3M is very visible, responsive, and...
Login or Create an Account to see details.
I have been using 3M's system most of my career, and I didn't think it was bad to begin with, but it...
Login or Create an Account to see details.
What we have in 3M's system flows very well into our EMR. There are no issues where the bill goes out....
Login or Create an Account to see details.
Not all my coders use 360 Encompass System to its greatest potential. If they used it in that way,...
Login or Create an Account to see details.
360 Encompass System is a great tool. I really like it, but it is awfully expensive.
Login or Create an Account to see details.
I really like 3M; we work closely with them. We do have issues with interoperability between 3M's...
Login or Create an Account to see details.
We have people who just accept codes even when they are wrong. The computer system doesn't know all...
Login or Create an Account to see details.
3M does give us training on how to use the software whenever we ask.
Login or Create an Account to see details.
We have been very happy with 3M. The system is highly integrated with our EMR and has always been...
Login or Create an Account to see details.
If 3M is running computer-aided coding in the background for a doctor when they code. They can't...
Login or Create an Account to see details.
If I were to do everything over again, I would think very seriously about looking at other products...
Login or Create an Account to see details.
The solution's strengths are that it recommends codes and assists coders. It helps our coders drill...
Login or Create an Account to see details.
One opportunity that the vendor has in the system involves ensuring that the system is reading text...
Login or Create an Account to see details.
Something always breaks with the vendor's upgrades.
Login or Create an Account to see details.
360 Encompass System is part of our long-term plans for now because it would be very painful to have...
Login or Create an Account to see details.
We have forced the vendor's executives to be involved. I don't know whether they would have been...
Login or Create an Account to see details.
We are working to improve the system's accuracy. 3M has been very responsive about working with us...
Login or Create an Account to see details.
We have had a very neat experience with 3M. We have worked with them for a long time, and they have...
Login or Create an Account to see details.
When I first joined my organization, we weren't happy with our consultant from 3M. But based on the...
Login or Create an Account to see details.
With our old vendor, the service engine was horrible. 3M's software is much more user friendly with...
Login or Create an Account to see details.
As far as the coding suggestion accuracy and quality go, the vendor doesn’t do a good job with the...
Login or Create an Account to see details.
I am working with the vendor on a lot of projects. Their IT team is working very well. Also, the...
Login or Create an Account to see details.
We recently implemented the audit tool with 3M, and the training that we went through was very good;...
Login or Create an Account to see details.
3M is pretty good about getting scheduled updates and things like that out. If there is an issue,...
Login or Create an Account to see details.
The system is a great tool. 3M's software is obviously the Cadillac of coding for helping us get to...
Login or Create an Account to see details.
360 Encompass System is very user friendly. End users can get a short synopsis or short education...
Login or Create an Account to see details.
I would like to see 360 Encompass System’s enterprise-level reporting improve. I have all the coders...
Login or Create an Account to see details.
We have seen an increase in productivity because of 360 Encompass System. In a world where we have...
Login or Create an Account to see details.
Anytime there are issues that may involve any of my staff members, 3M lets me know immediately.
Login or Create an Account to see details.
We found that the 3M product was not fully ready for prime time. We had some meetings with some...
Login or Create an Account to see details.
When we deployed the product, we had to get high accuracy in the suggestions. That goal is obvious,...
Login or Create an Account to see details.
The product takes an awful lot of work to use. The vendor's product strategies and aspirations are...
Login or Create an Account to see details.
We used to have a customer support person from 3M who I had to fight tooth and nail. For anything I...
Login or Create an Account to see details.
We haven’t had any challenges using the 360 Encompass System. Everything depends on what is...
Login or Create an Account to see details.
The 3M product can be a great tool in general, but we have to have knowledgeable coders. Otherwise,...
Login or Create an Account to see details.
Oftentimes, the implementations with 3M are extremely painful. I don't know whether the...
Login or Create an Account to see details.
3M could work on the timeliness of maintenance and escalation when we have issues. We may have an...
Login or Create an Account to see details.
One of the top things 3M could work on for me is the price. I want 3M to make the purchase a good...
Login or Create an Account to see details.
There are different components of 360 Encompass System. It works well for hospital things, but the...
Login or Create an Account to see details.
3M does well at development, keeping in touch, and being proactive. As regulatory changes come up,...
Login or Create an Account to see details.
We are unfortunately still using 360 Encompass System. I would not buy it again. The quality and...
Login or Create an Account to see details.
360 Encompass System hasn't helped our coders from a productivity standpoint because we can't trust...
Login or Create an Account to see details.
The implementation went very well when we were putting in 360 Encompass System. 3M was on-site, and...
Login or Create an Account to see details.
We get surprises with every system upgrade. 3M doesn't tell us about certain things in the upgrades,...
Login or Create an Account to see details.
360 Encompass System has some benefits. It gives the coder a launching point, but our coders still...
Login or Create an Account to see details.
I would like to see 3M have some better documentation on what they call the ad hoc reporting...
Login or Create an Account to see details.
3M is my best vendor. They check up on us regularly and make sure that things are going well. They...
Login or Create an Account to see details.
I have been wanting to buy this system for years. It has had a significant impact on our productivity....
Login or Create an Account to see details.
I really like the ability to search for terms and to validate the suggested codes. That is a huge...
Login or Create an Account to see details.
The product’s automatic suggestions are pretty good, although some of our users might disagree with...
Login or Create an Account to see details.
There are specifics, like anesthesia notes, that don’t run through the NLP accurately. The feature...
Login or Create an Account to see details.
We notice providers like to do funny things. For example, when they are going to list out their...
Login or Create an Account to see details.
Our coders like the system, but they also find it frustrating to pull diagnoses and prior episodes...
Login or Create an Account to see details.
I would advise others who are looking at the system to get more upfront training. Getting access to...
Login or Create an Account to see details.
The system is pretty good at capturing coding suggestions. It is a pretty good software in general.
Login or Create an Account to see details.
3M will always throw a lot of extra things in for us, so they don't charge us for every little...
Login or Create an Account to see details.
The system's interoperability with our EMR is tremendous. I would like the system to have more...
Login or Create an Account to see details.
3M color-codes the terms in the automatic suggestions, and they have done so for a long time. Our...
Login or Create an Account to see details.
With the vendor’s support, we go through a phone tree. Or in a ticket, we are directed to drill down...
Login or Create an Account to see details.
We have had issues with the product’s functionality working as designed and the issue resolution...
Login or Create an Account to see details.
3M does not have any type of enterprise licensing. We feel like they should because the charges are...
Login or Create an Account to see details.
Some obstacles with the product upgrades are the availability of resources on the vendor's side to...
Login or Create an Account to see details.
The product has a distracting landscape. There is a lot of functionality that is available on the...
Login or Create an Account to see details.
There is quite a bit of functionality that we do not use in our organization because of interface...
Login or Create an Account to see details.
There has been a change in the way that 3M’s customer success management program is operating. For a...
Login or Create an Account to see details.
Other organizations should know that the product requires a high level of involvement on their part...
Login or Create an Account to see details.
We are learning about the latest developments for other vendors that have CAC solutions. We are...
Login or Create an Account to see details.
Everything is great, and we really like the system. It has only gone down once or twice over the...
Login or Create an Account to see details.
3M’s coding suggestion is really good. We often have to communicate with the vendor and tell them...
Login or Create an Account to see details.
Our biggest problem with the automatic suggestions is that we don’t get scanned documents, and we...
Login or Create an Account to see details.
We have hardwired productivity standards, and we have improved due to the system. We have improved...
Login or Create an Account to see details.
Things are so complex, so it is hard to keep up on our end and the vendor’s end. I don’t see our...
Login or Create an Account to see details.
3M could have quicker support responses. Getting responses within a week would be good. 3M's...
Login or Create an Account to see details.
We have been very happy with the system. Our coders embraced it pretty quickly, and surprisingly,...
Login or Create an Account to see details.
The system's one pain point is that it needs a lot of outpatient coders, and their labs don't...
Login or Create an Account to see details.
Our recent update took all day to implement, but normally the updates only take a few hours. The...
Login or Create an Account to see details.
Most of the functionality works the way that it is supposed to, but there are things that we don't...
Login or Create an Account to see details.
For computer assisted coding, 360 Encompass System really does what it is tasked to do. It is a...
Login or Create an Account to see details.
3M does not keep all their promises. Everything just depends on who we are working with within the...
Login or Create an Account to see details.
3M has done a really good job at being proactive.
Login or Create an Account to see details.
I would tell others looking into 360 Encompass System that it can read documents. The idea that the...
Login or Create an Account to see details.
The integration falls a bit short.
Login or Create an Account to see details.
3M always has new technology that they want to deliver; however, it always comes at a price.
Login or Create an Account to see details.
3M could be more responsive when we put in tickets.
Login or Create an Account to see details.
Using 3M's CDI and CAC tools together has helped the communication within our organization.
Login or Create an Account to see details.
We have to work with our coders a lot. 3M gives us a lot of information to help us with who is using...
Login or Create an Account to see details.
3M has a lot of webinars about their new products and how to use them better. They do a really good...
Login or Create an Account to see details.
The system doesn’t work as planned. We don’t always get what we think we are getting or what 3M says...
Login or Create an Account to see details.
3M has had some challenges with their upgrades, and the PSI features were not firing for a while....
Login or Create an Account to see details.
There have been some tools in other departments that have had some interfacing issues with this...
Login or Create an Account to see details.
The system has been really helpful for our coders' productivity and accuracy. We have regular...
Login or Create an Account to see details.
One of the strengths of the system is the ability to identify appropriate codes in the outpatient...
Login or Create an Account to see details.
I would like 3M to improve the ability to identify codes in the inpatient setting. I would like to...
Login or Create an Account to see details.
360 Encompass System integrates with our billing system and our EMR. There are interfaces back and forth....
Login or Create an Account to see details.
I don't know that the product is intuitive because there is so much. We tend to have to retrain...
Login or Create an Account to see details.
I don't know what other vendors are doing out there relative to risk adjustment, but there have been...
Login or Create an Account to see details.
More and more documentation is existing outside of what typically populates computer-assisted...
Login or Create an Account to see details.
I feel like 3M is not always on top of things with delivering new technology. I just don't see a lot...
Login or Create an Account to see details.
The product is huge. There is a lot to 3M's product. We have been stumbling across settings that we...
Login or Create an Account to see details.
The vendor's coding suggestions, accuracy, and quality are sort of a mixed bag, but based on the...
Login or Create an Account to see details.
3M nickel-and-dimes. 3M doesn't avoid charging for every little thing. If we want something, 3M...
Login or Create an Account to see details.
3M is doing fine. We are happy with them. They have been very responsive.
Login or Create an Account to see details.
I feel like the jury has never really come in on whether computer-assisted coding is really...
Login or Create an Account to see details.
3M could improve the solution's reporting. We don't use any of the reporting on the solution's...
Login or Create an Account to see details.
I can't forgive 3M for their initial implementation. They set up our system incorrectly in the...
Login or Create an Account to see details.
Most of our users have spent their entire careers using 3M systems. Those systems are what they are...
Login or Create an Account to see details.
We lost a lot of time because one of our upgrades didn't actually go through. All of 3M was...
Login or Create an Account to see details.
We have found a lot of issues in the system. There are some pathways outside of what our coding book...
Login or Create an Account to see details.
We open tickets with 3M, but at this point, I feel like we know the product better than 3M does....
Login or Create an Account to see details.
Honestly, I can't stand 3M. I wouldn't recommend them. I feel like things with 3M aren't the way...
Login or Create an Account to see details.
There is some room for improvement with the solution's coding suggestions. The system tends to tie...
Login or Create an Account to see details.
My staff members get a lot of their codes from the system. The solution really speeds up our...
Login or Create an Account to see details.
Sometimes, it takes the vendor a while to keep their promises. Their support is a little bit slow,...
Login or Create an Account to see details.
The solution's computer-assisted coding works pretty well. The solution's auto-suggested codes...
Login or Create an Account to see details.
We couldn't do our work without this product. We have received a return on our investment with it....
Login or Create an Account to see details.
I don't see a lot of executive involvement from the vendor at my level. 3M may be engaging more with...
Login or Create an Account to see details.
We don't feel like we receive support from the vendor in a timely manner. 3M does a decent job, but...
Login or Create an Account to see details.
3M is expensive. They are the big bear in the market. But they meet our needs. There are some things...
Login or Create an Account to see details.
I look at 3M like Epic. Epic is really good at listening to ideas and requests and taking them into...
Login or Create an Account to see details.
3M has actually communicated that they really want to be partners. That makes me wonder. They were...
Login or Create an Account to see details.
I love the vendor's product, people, and way of working with us and training us. The vendor has even...
Login or Create an Account to see details.
The product would not be what I would put a beginner coder on. Beginner coders wouldn't know how...
Login or Create an Account to see details.
We love the product. When we had to go back to paper records and use codebooks one time, that made...
Login or Create an Account to see details.
We are the small fish in the vendor’s pond. I know the product does a lot more than what we have...
Login or Create an Account to see details.
3M keeps promises as best they can, even though we keep throwing things out that mess the vendor up...
Login or Create an Account to see details.
3M tries to be reasonable with charges unless we really take them outside of what is expected. They...
Login or Create an Account to see details.
The product is improving all the time, and we keep adding new modules because 3M is just so far...
Login or Create an Account to see details.
Overall, we have had a longstanding, valued, and positive relationship with 3M. The vendor has some...
Login or Create an Account to see details.
As far as the vendor's new technology, I would like to see more on the ACC coding side. I would like...
Login or Create an Account to see details.
I haven't done any training with the vendor recently, but their training has always been on point...
Login or Create an Account to see details.
I love 360 Encompass System. It is 100% better than what we had before to help us code and find...
Login or Create an Account to see details.
I don't know whether the vendor really knows me as a customer, but I am on their website quite a bit...
Login or Create an Account to see details.
Our 3M Encompass System success manager is very helpful in trying to manage issues. We shouldn’t...
Login or Create an Account to see details.
Once we got into the product, the vendor explained that we would need three years of data before we...
Login or Create an Account to see details.
3M has worked really closely with us. They are consistent, and they stay on top of our concerns....
Login or Create an Account to see details.
3M nickel-and-dimes us. For instance, when we go into our coding dashboard and look at different...
Login or Create an Account to see details.
On the inpatient side, 3M's coding accuracy is very high. On the outpatient side, I would say that...
Login or Create an Account to see details.
3M has access to the coding book, and pretty much every code in that book is available through the...
Login or Create an Account to see details.
3M often pushes out content updates. I get emails almost daily that let us know when hot fixes are...
Login or Create an Account to see details.
3M has really good resources. Through them, we have access to really good references that have a lot...
Login or Create an Account to see details.
I wish that 3M’s pricing were based on total number of beds for admissions or something as opposed...
Login or Create an Account to see details.
One of the nice pieces with 3M is whenever we expand in an already existing organization and our...
Login or Create an Account to see details.
An organization should ask 3M to help them get the most use from the product. 3M tends to leave the...
Login or Create an Account to see details.
The system has helped us increase our quality and decrease the risk of mortality and severity of illnesses....
Login or Create an Account to see details.
The automatically suggested codes and annotations are very helpful in the system. However, the...
Login or Create an Account to see details.
With 3M, there has just been one problem after another. Last quarter, we had about 15 priority...
Login or Create an Account to see details.
3M is very good at charging us for every little thing. For what we pay, the system is expensive....
Login or Create an Account to see details.
Nickel-and-diming is not the terminology I would use for 3M, but at the same time, there is a cost...
Login or Create an Account to see details.
The system's reporting capabilities are not as robust as 3M could make them. That is an area that...
Login or Create an Account to see details.
3M is a little slow to bring us new technology. But in the last year or so, they have purchased some...
Login or Create an Account to see details.
We were using a different tool from another vendor. We were experiencing some technical challenges...
Login or Create an Account to see details.
There were struggles with our implementation on our side as well as 3M’s side, but the struggles...
Login or Create an Account to see details.
There is accountability on both sides of the table. From a lessons-learned perspective, I try to be...
Login or Create an Account to see details.
3M has a very robust, frequent, annoying update process. There are constantly patches and sometimes...
Login or Create an Account to see details.
There is a reporting tool for the coding side and not the CDI side. When we code, there is a module...
Login or Create an Account to see details.
When the end users get some reports, they sometimes talk about the formatting, but we get used to...
Login or Create an Account to see details.
3M is constantly retuning their NLP engine based on the experience of the clients. But we have to...
Featured Report
Preferences