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360 Encompass System (CAC) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
There is no impact on the coders' productivity because of the way the system is supposed to be set...
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Director
Future Outlook
The system is a system that our HIM coders use to help us review the documentation on the record to...
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Director
ROI / Cost (care and feeding)
The system is very easy to use. It is intuitive. We just open up the account, and the system goes...
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Director
Service and Support
During COVID-19, 3M has just made sure that we are still online. I am sure all their employees are...
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Manager
Implementation and Training
Some things in 360 Encompass System are advanced. We have to do a little more training and go over...
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Manager
Functionality and Upgrades
The upgrades don't always go well, but a lot of times, that has to do with the vendor's programs and...
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Manager
Service and Support
We tend to be on the outer cusp of moving in our field, so we are always striving to be more...
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Manager
Functionality and Upgrades
I would tell others that 360 Encompass System works well and is very beneficial. 3M’s CAC seems to...
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Director
Functionality and Upgrades
We very rarely find an error with the vendor's coding. The coders productivity has increased, and...
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Director
Functionality and Upgrades
We have a lot of rules and things set up so that the system can catch errors for us. A coder can't...
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Director
Functionality and Upgrades
The vendor charges a flat rate per hour. We get a report of everyone that works every week. We just...
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Director
Other Observations & Comments
Some of our issues have to do with our template where the physicians dictate into the automated...
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Director
ROI / Cost (care and feeding)
3M charges for everything. They tend to charge for every module regardless of whether we are a...
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Director
Functionality and Upgrades
I am not a fan of 3M's system and its ease of use. 360 Encompass System is a great product for the...
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Director
Service and Support
3M is proactive and on top of things. The 3M executives aren't really involved. Mainly the...
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Director
Functionality and Upgrades
We moved to 360 Encompass System and computer-assisted coding. The coding piece is a little bit...
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Director
Other Observations & Comments
We are currently working to fine-tune our system. We work with another hospital on that. They have...
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Director
Functionality and Upgrades
360 Encompass System is consistent. I can’t say that one area is a lot better than the others for...
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Director
Relationship
We have a customer advocate that we meet with on a routine basis to address any concerns that we...
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Director
Relationship
There is no such thing as a perfect 10, but 3M does everything that they can. There are always...
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Director
Functionality and Upgrades
We haven't really noticed any difference in what 3M provides across different departments. My...
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Director
Relationship
Aside from making available new codes, I don’t know how else 3M could have helped us through...
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Director
Relationship
We have a love-hate relationship with 3M, and right now, our relationship is better than it has been...
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Director
Functionality and Upgrades
One of the downsides to 3M is they were so big out of the gate that their technology was not able to...
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Director
ROI / Cost (care and feeding)
When our agreement terms come up, 3M’s delivery on some work we are doing is really going to...
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Director
Implementation and Training
A fair amount of training is required to be able to utilize the product to its full capability....
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Director
Service and Support
We have requested several things that just have not been delivered.
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Director
Relationship
3M’s executives are currently actively engaged with us. They have been trying to get out there and...
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Director
Relationship
3M is trying to drive outcomes, but their infrastructure makes it difficult for them to be nimble...
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Director
Functionality and Upgrades
One of the big things we need is an enterprise look at what is going on in our hospitals, and 3M...
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Director
Functionality and Upgrades
There are many failure points with 3M's system, and if something goes down, the resolution isn't...
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Director
Implementation and Training
In general, 3M’s people are knowledgeable, but the implementation isn't easy. The upgrades are...
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Director
Future Outlook
3M is making an effort. I hope that I can say better things in the future, but the system is...
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Director
Functionality and Upgrades
360 Encompass System works well. We just implemented the Audit Expert tool, and that is where my...
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Director
Sales and Contracting
When 3M acquired 360 Encompass System, there was a lot told to us about how the system could help to...
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Director
Functionality and Upgrades
Some things are really good, and then there are a few things that 3M needs to work on. 3M sometimes...
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Director
Service and Support
In the past, 3M did nickel-and-dime; however, 3M changed part of the code audit technology we use...
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Director
Implementation and Training
We had a very bad implementation years ago. We had to go back and have our superusers train our...
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Director
Relationship
3M really is collaborative. We look at them as an extension because of the number of coders we...
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Manager
Functionality and Upgrades
The CAC product isn’t that great. Our coders are being led astray on codes on things like that. It...
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Director
Service and Support
The vendor charges for every little thing. The vendor is a little behind on updates. We have to wait...
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Director
Functionality and Upgrades
There are a lot of things in the system that we have to manually do ourselves to get it to work...
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Manager
Service and Support
We have gotten some COVID-19 support from 3M. As soon as things were coming out, they were trying to...
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Manager
Functionality and Upgrades
We have had some issues with the accuracy and quality of the coding suggestions. Some of the issues...
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Manager
Functionality and Upgrades
We are having some issues with changing some things in the 3M system and our EMR. The integration is...
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Manager
Functionality and Upgrades
The 3M product is great. It is easy to use. We have talked with them about things that they could do...
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Manager
ROI / Cost (care and feeding)
Overall, I have been happy with 3M. I wish they would do something different with the pricing for...
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Manager
Functionality and Upgrades
The 3M product does work as promoted, so it is meeting our needs. 3M has good reporting...
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VP/Other Executive
Service and Support
We have one person who has been very successful at getting next-level support. We used to wait for...
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VP/Other Executive
Service and Support
We do have an account manager, and that person has mostly been responsive. We have had some...
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VP/Other Executive
Functionality and Upgrades
We have had our challenges with our code updates. Once the updates are released, we often find bugs....
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VP/Other Executive
Functionality and Upgrades
The coding accuracy isn't that bad. There are mistakes, but I would say that the system is okay. The...
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VP/Other Executive
Other Observations & Comments
There is a difference between the NLP software that works on the inpatient side and the NLP software...
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VP/Other Executive
Interfacing and Integration
It is tough to support integration between 360 Encompass System and our EMR and other systems. I...
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VP/Other Executive
Functionality and Upgrades
The actual encoder is what sells 360 Encompass System. In that sense, we aren't going to get...
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VP/Other Executive
Functionality and Upgrades
360 Encompass System has had some issues. There is a big issue with the working DRGs. The system...
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VP/Other Executive
Functionality and Upgrades
The only doubt we have is whether a code is truly correct based on the NLP decision tree....
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VP/Other Executive
Functionality and Upgrades
We loved the decision tree. In the old days, we could start typing the code, and the system would...
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VP/Other Executive
Functionality and Upgrades
Weird little things occur because the abbreviated terms can mean multiple things, so the system can...
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VP/Other Executive
Functionality and Upgrades
360 Encompass System has a lot of wonderful features for searching topics, but I find that reading...
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VP/Other Executive
Functionality and Upgrades
3M moved to NLP and told us that we have to trust the system to give us the codes. They said that...
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VP/Other Executive
Service and Support
We are having issues with 3M's support. It is lacking. 3M isn't very timely about getting back to...
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VP/Other Executive
Functionality and Upgrades
We have learned to utilize 360 Encompass System pretty well. We use the automated clearing piece in...
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VP/Other Executive
Functionality and Upgrades
The encoder is just the best. With CAC, 3M does really well. We got a significant increase in...
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VP/Other Executive
Service and Support
3M’s support was excellent through COVID-19. They provided us COVID-19 queries so that we could...
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Manager
Other Observations & Comments
This solution is beneficial. I don't know whether our coders would say that though. The feedback...
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Manager
Service and Support
The vendor's support is a little bit distant. Getting resolutions from 3M can be complicated. We are...
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Director
Service and Support
The vendor has been very supportive during the COVID-19 crisis. We have opened a ticket with them...
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Director
Functionality and Upgrades
We have had the system for several years. We haven’t changed anything or lost any functionality with...
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Director
ROI / Cost (care and feeding)
We do get charged for the system, but it is not excessive. We pay for what we get. We do not feel...
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Director
Functionality and Upgrades
The reports are not as good as they could be. The data is there, so the issue is just a matter of...
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Director
Functionality and Upgrades
Before we got our new EMR, we could download the upgrades to 3M's solution, and then we could...
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Director
Implementation and Training
We don’t always get what we want, but normally we can if we ask and have discussions and...
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Director
Functionality and Upgrades
3M is still not great with the surgical order suggestion. They still need to work on improving their...
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Director
ROI / Cost (care and feeding)
I find 3M to be more expensive than other vendors, but they tell us up front about what they are...
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Director
Service and Support
3M did an awesome job of supporting us through COVID-19. They did a separate report for us.
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Director
Functionality and Upgrades
I like the whole system. I am keeping 3M because of their technology. They are robust. I like the...
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Manager
Implementation and Training
3M offers webinars, but we don’t find them to be very useful, so we don’t take part in them. There...
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Manager
Interfacing and Integration
We like that the system is integrated because we have the clinical documentation piece, so our...
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Manager
Technology
It is a bit of a mystery to us how 3M evaluates the effectiveness of computer-assisted coding. We...
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Director
ROI / Cost (care and feeding)
We have some sister hospitals now as part of our health system, and we put 3M's system out there for...
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Director
Sales and Contracting
When we get the song and dance, there is a lot of smoke and mirrors that I have learned about while...
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Director
Service and Support
3M is getting better about support, and they have known issues. If there is a known issue, I don't...
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Director
Service and Support
3M has gotten better over the years. If I were asked a couple of years ago, I don't know whether I...
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Director
ROI / Cost (care and feeding)
We feel a little bit nickel-and-dimed by 3M. If we want the latest thing that 3M is working on, we...
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Director
Implementation and Training
There is room for improvement for 3M's implementation. 3M tries to throw out the same implementation...
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Director
Other Observations & Comments
When it comes to computer-assisted coding, the coders really rely and depend on that service from...
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Manager
Functionality and Upgrades
360 Encompass System doesn't meet all our needs. The coders rely on it, but there have been times...
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Manager
ROI / Cost (care and feeding)
I have one person that manually coded conditions for months because the CAC software wasn't working...
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Manager
Other Observations & Comments
The reason why we are stuck with 3M's product is because of the encoding part. That is the only...
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Director
Functionality and Upgrades
The end-user experience is very positive. The hospitals that lost 360 Encompass System were very...
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Director
Service and Support
3M has been coming out with updates since COVID-19 hit. In the beginning, the updates were coming...
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Director
Sales and Contracting
One of the challenges that we have had with 3M is overselling and underdelivering on some of the...
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Director
ROI / Cost (care and feeding)
Especially with some of our legacy systems where we are adding facility codes and getting charged...
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Director
Implementation and Training
The effectiveness of the vendor's implementation services is slightly below average. Even when we...
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Director
Implementation and Training
The training itself was not too bad when we first went live with the system. At that time, we had a...
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Director
Functionality and Upgrades
When we implemented the solution, it was not ready for prime time. But the solution was the best...
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Director
Relationship
Executive involvement is rare with 3M. The vendor has what they define as their client success...
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Director
Other Observations & Comments
We are getting ready to implement another 3M solution, and that is going to take us to the next level....
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Director
Functionality and Upgrades
Coders using the system find it to be very helpful. The CDI people also leverage the system to some...
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Director
Relationship
3M has become much more customer-service oriented and has been a good partner. They have always had...
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Director
Lessons Learned
People’s success depends on what version of the system they are on. People that are on the lower...
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Director
ROI / Cost (care and feeding)
I haven’t been nickel-and-dimed when we have needed things, but I am not going to say that the...
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Director
Relationship
3M has been very helpful in sending us information. They sent out several updates and helped us load...
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Director
Functionality and Upgrades
3M’s upgrade process is very slow. But at least they are going through all their check boxes. The...
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Director
Technology
We have been working with 3M on getting some productivity tools. For example, we want to see how...
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Director
Functionality and Upgrades
Using 360 Encompass System has been an eye-opening experience for us. We enjoy the fact that we have...
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Director
ROI / Cost (care and feeding)
3M doesn't nickel-and-dime. In terms of looking at add-ons, we sometimes have to look at...
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Director
Implementation and Training
There is always an opportunity for 3M to improve their webinars and content. The content of their...
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Director
Relationship
3M's executives are very involved. Our area representative always reaches out to us.
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Director
Implementation and Training
The vendor has done very well with their implementation services. We have contracted with a company...
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Director
Service and Support
In most cases, we have to go to the vendor's website, which is up to date. They provided an...
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Director
Implementation and Training
3M gives initial training, and I would give that a high score. The ongoing training is the...
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Director
Functionality and Upgrades
There is a lot of potential in the system. The tool is robust and has a lot of potential, and that...
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Director
Interfacing and Integration
We have had tremendous success with the system because of the shared workflow between clinical...
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Director
Functionality and Upgrades
One of our new sites that recently adopted the system has found the product to have quite a natural...
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Director
Relationship
I would definitely say that 3M is proactive. The voice of the customer has improved significantly....
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Director
Relationship
The executives are definitely reachable. 3M meets with us a couple of times a year, and the...
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Director
Relationship
The only reason 3M doesn’t get the highest score is that they can’t live in my heart, but the vendor...
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Manager
Other Observations & Comments
Overall, 3M keeps their promises. However, problems are not always fixed by the next update. 3M is...
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Manager
Functionality and Upgrades
3M's product lets us see different groupers and codes. We can look at quality outcomes before the...
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Manager
ROI / Cost (care and feeding)
The system is definitely expensive, but I feel like it is well worth the price. Our financial people...
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Manager
Functionality and Upgrades
From a coding perspective, I love the product. I would definitely recommend the system. Other...
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Manager
Implementation and Training
I feel like 3M could do better on training during implementation. A lot of the training is web...
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Manager
Functionality and Upgrades
We want to get the comparison highlighted between the things that the system coded and that the...
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Manager
Relationship
3M listens to us, and they are a very thoughtful company. They want to research and put out things...
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Manager
ROI / Cost (care and feeding)
A big price tag came along when we updated our servers. The upgrade cost is normally included in...
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Manager
Functionality and Upgrades
The system is very easy for our end users to use because everything is in one place.
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Manager
Relationship
The vendor has webinars a couple of times a year, and those are mainly just to tell us about the new...
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Manager
Future Outlook
3M is outstanding in the coding grouping. In the coders' world, 3M's product is the product to have....
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Director
ROI / Cost (care and feeding)
There are a lot of line items for all of 3M’s products. For instance, we have a lot of different...
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Director
Functionality and Upgrades
Unfortunately, every time we have an upgrade, we have to think that it is going to break something....
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Director
Functionality and Upgrades
We like that there is some automation within the system. The information we get from the system is...
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Director
ROI / Cost (care and feeding)
CAC is based mostly on coding-based algorithms. 3M didn’t have the algorithms for the clinical...
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Director
Other Observations & Comments
We had an issue with the last implementation that we did. I can’t remember whether the issue was on...
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Director
Functionality and Upgrades
I like the way the system functions and that our coding and CDI staff members use the tools. Our...
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Director
ROI / Cost (care and feeding)
Everything that 3M comes out with that adds value costs us money to purchase. I know we are talking...
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Director
Implementation and Training
There is no such thing as ongoing training. 3M doesn’t do that. They release the system, we read...
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Director
Functionality and Upgrades
3M touts the analytics functionality. They talk about all the wonderful things we can do with the...
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Director
Service and Support
3M is definitely not proactive. There are all kinds of quality metrics in the healthcare world, and...
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Director
Functionality and Upgrades
The good thing is that for the end users, the functionality of the system is great, and so is the...
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Analyst/Coordinator
Relationship
3M’s project teams are amazing. We have worked with one project team quite a few times, and that...
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Analyst/Coordinator
Sales and Contracting
Unfortunately, 3M's help desk staff members are not as skilled or knowledgeable as the project teams...
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Analyst/Coordinator
Relationship
When we put in an enhancement request or ask for something, it does seem like 3M is receptive. It...
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Analyst/Coordinator
Functionality and Upgrades
We had a bit of a complication getting things initially set up where we could assign point values to...
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Analyst/Coordinator
Lessons Learned
I would tell people looking at the product that it is good but that there will be some struggles...
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Director
Other Observations & Comments
Anyone will deliver new technology if we pay for it. 3M has new technology, but we haven’t bought it...
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Director
Functionality and Upgrades
I like that the 3M system is able to bring together all the different aspects of ICD-10-CM, CDI, and...
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Director
Implementation and Training
3M could improve from a support perspective. It would be beneficial for 3M to improve their training...
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Director
Functionality and Upgrades
We like the product very much. When we implemented it, the coders were hesitant to like it. Now,...
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Director
Functionality and Upgrades
There are so many places for hidden data in our EHR, and even with this product, finding that data...
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Director
Other Observations & Comments
For the most part, we have been able to maintain our productivity standards pretty closely to what...
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Director
ROI / Cost (care and feeding)
Every service or piece of software that we want comes with a price. We don't see hidden costs from...
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Director
Functionality and Upgrades
There are some bugs in the upgrades that the vendor hasn't worked out. I am not sure whether that is...
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Director
Service and Support
A few years ago, there was a section of the product called tricks and tips. The follow-up was...
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Director
Other Observations & Comments
Now that we have experience using the product, one of our goals this year is to rework things. We...
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Director
Functionality and Upgrades
The product is pretty intuitive, and for the most part, the coders grasp it pretty quickly. The...
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Director
Functionality and Upgrades
So far, I like the technology of 360 Encompass System, such as the swimlanes, the priorities, and...
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Director
Service and Support
3M’s system is very user friendly, but 3M is not doing very good with delivering outcomes. There is...
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Director
Functionality and Upgrades
I like the reports that 3M offers. I recommend that our network use 360 Encompass System throughout...
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VP/Other Executive
Technology
We are making good advancements with 3M’s product. But for me, the speed for coding and billing and...
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VP/Other Executive
Other Observations & Comments
We pretty much train our own folks, so we don't depend on 3M’s professional services at all.
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VP/Other Executive
Other Observations & Comments
We still have bugs, but overall, I am happy with 3M. I wouldn't go to any other vendor.
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Director
Technology
Because the system is one platform, we have similar issues in different parts of the facility. The...
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Director
Service and Support
If I could change one particular thing about 3M, I would change their customer service. When we have...
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Director
Relationship
I don’t really have that much interaction with anyone at the top of 3M. I know we have a client...
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CIO
Relationship
We have had a little bit of support from 3M. The vendor has been transitioning and has gone through...
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CIO
Service and Support
3M has always struggled with support, but I was previously able to contact a vendor representative...
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