360 Encompass System (CAC) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:10:54 PM and Model.EvProductId = 68638

Commentary Summary

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User Commentary

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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. We have opened a ticket with them...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have had the system for several years. We haven’t changed anything or lost any functionality with...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We do get charged for the system, but it is not excessive. We pay for what we get. We do not feel...

Aug 2020
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Director

Functionality and Upgrades

The reports are not as good as they could be. The data is there, so the issue is just a matter of...

Aug 2020
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Director

Functionality and Upgrades

Before we got our new EMR, we could download the upgrades to 3M's solution, and then we could...

Aug 2020
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Director

Implementation and Training

We don’t always get what we want, but normally we can if we ask and have discussions and...

Aug 2020
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Director

Functionality and Upgrades

3M is still not great with the surgical order suggestion. They still need to work on improving their...

Aug 2020
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Director

ROI / Cost (care and feeding)

I find 3M to be more expensive than other vendors, but they tell us up front about what they are...

Aug 2020
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Director

Service and Support

3M did an awesome job of supporting us through COVID-19. They did a separate report for us.

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I like the whole system. I am keeping 3M because of their technology. They are robust. I like the...

Aug 2020
 Helpful

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Manager

Implementation and Training

3M offers webinars, but we don’t find them to be very useful, so we don’t take part in them. There...

Aug 2020
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Manager

Interfacing and Integration

We like that the system is integrated because we have the clinical documentation piece, so our...

Aug 2020
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Manager

Technology

It is a bit of a mystery to us how 3M evaluates the effectiveness of computer-assisted coding. We...

Aug 2020
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Director

ROI / Cost (care and feeding)

We have some sister hospitals now as part of our health system, and we put 3M's system out there for...

Jul 2020
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Director

Sales and Contracting

When we get the song and dance, there is a lot of smoke and mirrors that I have learned about while...

Jul 2020
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Director

Service and Support

3M is getting better about support, and they have known issues. If there is a known issue, I don't...

Jul 2020
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Director

Service and Support

3M has gotten better over the years. If I were asked a couple of years ago, I don't know whether I...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We feel a little bit nickel-and-dimed by 3M. If we want the latest thing that 3M is working on, we...

Jul 2020
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Director

Implementation and Training

There is room for improvement for 3M's implementation. 3M tries to throw out the same implementation...

Jul 2020
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Director

Other Observations & Comments

When it comes to computer-assisted coding, the coders really rely and depend on that service from...

Jul 2020
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Manager

Functionality and Upgrades

360 Encompass System doesn't meet all our needs. The coders rely on it, but there have been times...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I have one person that manually coded conditions for months because the CAC software wasn't working...

Jul 2020
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Manager

Other Observations & Comments

The reason why we are stuck with 3M's product is because of the encoding part. That is the only...

Jul 2020
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Director

Functionality and Upgrades

The end-user experience is very positive. The hospitals that lost 360 Encompass System were very...

Jun 2020
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Director

Service and Support

3M has been coming out with updates since COVID-19 hit. In the beginning, the updates were coming...

Jun 2020
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Director

Sales and Contracting

One of the challenges that we have had with 3M is overselling and underdelivering on some of the...

Jun 2020
(1)
 Helpful

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Director

ROI / Cost (care and feeding)

Especially with some of our legacy systems where we are adding facility codes and getting charged...

Jun 2020
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Director

Implementation and Training

The effectiveness of the vendor's implementation services is slightly below average. Even when we...

Jun 2020
(1)
 Helpful

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Director

Implementation and Training

The training itself was not too bad when we first went live with the system. At that time, we had a...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

When we implemented the solution, it was not ready for prime time. But the solution was the best...

Jun 2020
(1)
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Director

Relationship

Executive involvement is rare with 3M. The vendor has what they define as their client success...

Jun 2020
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Director

Other Observations & Comments

We are getting ready to implement another 3M solution, and that is going to take us to the next level....

May 2020
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Director

Functionality and Upgrades

Coders using the system find it to be very helpful. The CDI people also leverage the system to some...

May 2020
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Director

Relationship

3M has become much more customer-service oriented and has been a good partner. They have always had...

May 2020
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Director

Lessons Learned

People’s success depends on what version of the system they are on. People that are on the lower...

May 2020
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Director

ROI / Cost (care and feeding)

I haven’t been nickel-and-dimed when we have needed things, but I am not going to say that the...

May 2020
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Director

Relationship

3M has been very helpful in sending us information. They sent out several updates and helped us load...

May 2020
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Director

Functionality and Upgrades

3M’s upgrade process is very slow. But at least they are going through all their check boxes. The...

Apr 2020
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Director

Technology

We have been working with 3M on getting some productivity tools. For example, we want to see how...

Apr 2020
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Director

Functionality and Upgrades

Using 360 Encompass System has been an eye-opening experience for us. We enjoy the fact that we have...

Apr 2020
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Director

ROI / Cost (care and feeding)

3M doesn't nickel-and-dime. In terms of looking at add-ons, we sometimes have to look at...

Apr 2020
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Director

Implementation and Training

There is always an opportunity for 3M to improve their webinars and content. The content of their...

Apr 2020
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Director

Relationship

3M's executives are very involved. Our area representative always reaches out to us.

Apr 2020
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Director

Implementation and Training

The vendor has done very well with their implementation services. We have contracted with a company...

Apr 2020
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Director

Service and Support

In most cases, we have to go to the vendor's website, which is up to date. They provided an...

Apr 2020
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Director

Implementation and Training

3M gives initial training, and I would give that a high score. The ongoing training is the...

Apr 2020
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Director

Functionality and Upgrades

There is a lot of potential in the system. The tool is robust and has a lot of potential, and that...

Apr 2020
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Director

Interfacing and Integration

We have had tremendous success with the system because of the shared workflow between clinical...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

One of our new sites that recently adopted the system has found the product to have quite a natural...

Apr 2020
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Director

Relationship

I would definitely say that 3M is proactive. The voice of the customer has improved significantly....

Apr 2020
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Director

Relationship

The executives are definitely reachable. 3M meets with us a couple of times a year, and the...

Apr 2020
 Helpful

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Director

Relationship

The only reason 3M doesn’t get the highest score is that they can’t live in my heart, but the vendor...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

Overall, 3M keeps their promises. However, problems are not always fixed by the next update. 3M is...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

3M's product lets us see different groupers and codes. We can look at quality outcomes before the...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The system is definitely expensive, but I feel like it is well worth the price. Our financial people...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

From a coding perspective, I love the product. I would definitely recommend the system. Other...

Mar 2020
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Manager

Implementation and Training

I feel like 3M could do better on training during implementation. A lot of the training is web...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We want to get the comparison highlighted between the things that the system coded and that the...

Mar 2020
 Helpful

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Manager

Relationship

3M listens to us, and they are a very thoughtful company. They want to research and put out things...

Mar 2020
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Manager

ROI / Cost (care and feeding)

A big price tag came along when we updated our servers. The upgrade cost is normally included in...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very easy for our end users to use because everything is in one place.

Mar 2020
 Helpful

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Manager

Relationship

The vendor has webinars a couple of times a year, and those are mainly just to tell us about the new...

Mar 2020
 Helpful

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Manager

Future Outlook

3M is outstanding in the coding grouping. In the coders' world, 3M's product is the product to have....

Mar 2020
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Director

ROI / Cost (care and feeding)

There are a lot of line items for all of 3M’s products. For instance, we have a lot of different...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Unfortunately, every time we have an upgrade, we have to think that it is going to break something....

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We like that there is some automation within the system. The information we get from the system is...

Mar 2020
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Director

ROI / Cost (care and feeding)

CAC is based mostly on coding-based algorithms. 3M didn’t have the algorithms for the clinical...

Mar 2020
 Helpful

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Director

Other Observations & Comments

We had an issue with the last implementation that we did. I can’t remember whether the issue was on...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

I like the way the system functions and that our coding and CDI staff members use the tools. Our...

Mar 2020
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Director

ROI / Cost (care and feeding)

Everything that 3M comes out with that adds value costs us money to purchase. I know we are talking...

Mar 2020
 Helpful

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Director

Implementation and Training

There is no such thing as ongoing training. 3M doesn’t do that. They release the system, we read...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

3M touts the analytics functionality. They talk about all the wonderful things we can do with the...

Mar 2020
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Director

Service and Support

3M is definitely not proactive. There are all kinds of quality metrics in the healthcare world, and...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The good thing is that for the end users, the functionality of the system is great, and so is the...

Mar 2020
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Analyst/Coordinator

Relationship

3M’s project teams are amazing. We have worked with one project team quite a few times, and that...

Mar 2020
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Analyst/Coordinator

Sales and Contracting

Unfortunately, 3M's help desk staff members are not as skilled or knowledgeable as the project teams...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

When we put in an enhancement request or ask for something, it does seem like 3M is receptive. It...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We had a bit of a complication getting things initially set up where we could assign point values to...

Mar 2020
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Analyst/Coordinator

Lessons Learned

I would tell people looking at the product that it is good but that there will be some struggles...

Mar 2020
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Director

Other Observations & Comments

Anyone will deliver new technology if we pay for it. 3M has new technology, but we haven’t bought it...

Mar 2020
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Director

Functionality and Upgrades

I like that the 3M system is able to bring together all the different aspects of ICD-10-CM, CDI, and...

Mar 2020
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Director

Implementation and Training

3M could improve from a support perspective. It would be beneficial for 3M to improve their training...

Mar 2020
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Director

Functionality and Upgrades

We like the product very much. When we implemented it, the coders were hesitant to like it. Now,...

Mar 2020
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Director

Functionality and Upgrades

There are so many places for hidden data in our EHR, and even with this product, finding that data...

Mar 2020