Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Access on your dashboard or bookmark under

(Your Products / Your Organization's Products)


AccuReg Patient Access Comments
Filtered view: All

KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Access on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The solution is missing some functionality in the way that it processes messages. Getting everything...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I struggle with the solution's EDI department. It is like Fort Knox. The same is true of the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor didn't really change anything during the COVID-19 pandemic. I really thought that they...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would buy the solution again for the QA, and we also really enjoy the patient-tracker feature. I...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am kind of satisfied with the level of integration, but I am not extremely satisfied.

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system doesn’t always function for us. It does function most of the time, but there are times...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a really good representative. We talk to that person regularly. That person is pretty...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

AccuReg tries to keep their promises as best as they can. They will work with us to customize the QA...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am pretty satisfied with this solution. The program does everything that we hoped it would. There...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was one thing that I wanted this solution to improve, but the vendor has already improved it....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our initial training with AccuReg Software was fine. We don't have any ongoing training, but we do...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Software really supports my goals. We are planning to implement additional functionality,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know that it is the vendor's fault that things are the way they are. The vendor is very...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There aren't a lot of things that I like about the product. New systems perform a lot of the same...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Patient Access integrates well with our other systems. We haven't had any issues with the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is simple to put a ticket in to AccuReg Software's support team. We get a response fairly...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product allows users to check multiple things. Users can check the ABN manager and check the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would score AccuReg pretty high for supporting us in COVID-19. AccuReg Software has always...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg Software is currently in our long-term plans. We will probably go to the market once the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t currently have any integration with AccuReg Software outside of us sending them data.

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to reach out to the vendor when we need something. They give us a guarantee that our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg Software is much better than our last vendor because they give us a very detailed...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We definitely get our money’s worth. The system is pretty accurate. We have to build it correctly...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg Software hasn’t offered any training other than for the medical necessity piece when we were...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

For the most part, we have had a very good experience with AccuReg Software at the hospital. Our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had to escalate some issues that are still not working, but that gets the attention of the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the full suite, and we weren’t able to use part of it. For the most part, the first year was...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a financial clearance to actually determine whether to allow patients to set up...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our contract was up, and we wanted to extend it, so we renewed it. As far as I know, we will stick...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a ticket system that allows us to log any concerns or problems, and we have calls...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccuReg Patient Access is a very powerful front-end eligibility and clearance-estimation product. It...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has a client success person who comes around and does a great job. We have had some mixed...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The pricing is high. It is roughly equivalent to the services we had before, but the product has...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccuReg Software has been pretty gracious about not nickel-and-diming. We have had to pay some...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we initially purchased the product, there were some things that weren’t how I thought they were...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I expect a vendor to proactively communicate with me, tell me what they have going on, and tell me...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We thought the product would be more interoperable with our acute care EMR than it is. We have had...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is superior in the industry in terms of actual functionality. We looked at several...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am frustrated that we are still not able to get the implementation fully realized the way that we...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are generally very happy with the tools that we have from AccuReg Software. The product really...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has a lot of training available, and they work pretty closely with our team when we do...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I give the system a high rating for supporting our integration goals. Generally, there is no...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell others that the system does everything the vendor said it would do. We have had some...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The key to success with the product is validating the access rules in the system when doing the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our staff loves the product, and it is easy to use. The implementation was easy, and there is great...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the best aspects is the ease of reporting and the way we are able to hold our staff...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to registration QA, the system works out very well. I have done a lot of work to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular conference calls with the vendor. Most of the time in the calls, we go over our top...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

For registration, there is no whiteboard or quick registration for an ED visit, so that is something...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never had any issues with AccuReg Software. I really enjoy that they created a front-end...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really wish that we would have gone with the vendor's insurance verification tool. AccuReg...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Patient Access is one of the few products that works with our ancient EMR. We don’t have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the idea of how the product is supposed to work. The system has had issues that are taking...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is nice how the system provides a brief summary of eligibility. We get lots of data back in an...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Software pretty much avoids charging for every little thing. We have a contract with them,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't had any need for any ongoing training from AcccuReg Software. I personally find the system...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Software has met with some of our leaders about bringing on some additional tools and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Software has done quite a few upgrades to the system, and we haven't had any issues with...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Software sent us a nice package during the COVID-19 crisis, and I thought that was a kind...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the product in real-time applications. It runs behind our registrations and captures errors...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have a monthly call with my people at AccuReg Software. I just reach out when I have any issues....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The registrars really like the employee scorecards because they can see what the average...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know whether the vendor charges us for every little thing, but I know that everything I have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is always trying to train us on something.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a contact from AccuReg Software that oversees our organization. Typically, the IT department...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once the registration is completed, the transaction flows through the interface, and the data...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because of the way our EMR is set up, when we transition an encounter to an admission, the encounter...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have to give the vendor credit. We work with a lot of vendors, and before we had AccuReg...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t feel nickel-and-dimed by the vendor, and they work very hard with our senior leadership to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Like most vendors, AccuReg Software is good at the new changes and the implementation. The vendor...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

As things change throughout the hospital and with insurance companies, I would like AccuReg Software...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have many different ways to communicate with the vendor, and they are very fast to react to any...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think my satisfaction with the vendor will change a year from now. We have had the product...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are many different ways to communicate with the vendor if there is an issue. We can email them...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports