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AccuReg Patient Access Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
The solution is missing some functionality in the way that it processes messages. Getting everything...
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Director
I struggle with the solution's EDI department. It is like Fort Knox. The same is true of the...
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Director
The vendor didn't really change anything during the COVID-19 pandemic. I really thought that they...
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Analyst/Coordinator
We would buy the solution again for the QA, and we also really enjoy the patient-tracker feature. I...
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Analyst/Coordinator
I am kind of satisfied with the level of integration, but I am not extremely satisfied.
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Analyst/Coordinator
The system doesn’t always function for us. It does function most of the time, but there are times...
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Analyst/Coordinator
We have a really good representative. We talk to that person regularly. That person is pretty...
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Analyst/Coordinator
AccuReg tries to keep their promises as best as they can. They will work with us to customize the QA...
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Manager
I am pretty satisfied with this solution. The program does everything that we hoped it would. There...
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Manager
There was one thing that I wanted this solution to improve, but the vendor has already improved it....
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Manager
Our initial training with AccuReg Software was fine. We don't have any ongoing training, but we do...
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Manager
AccuReg Software really supports my goals. We are planning to implement additional functionality,...
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Director
I don’t know that it is the vendor's fault that things are the way they are. The vendor is very...
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Director
There aren't a lot of things that I like about the product. New systems perform a lot of the same...
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Manager
AccuReg Patient Access integrates well with our other systems. We haven't had any issues with the...
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Manager
It is simple to put a ticket in to AccuReg Software's support team. We get a response fairly...
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Manager
The product allows users to check multiple things. Users can check the ABN manager and check the...
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Director
I would score AccuReg pretty high for supporting us in COVID-19. AccuReg Software has always...
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Director
AccuReg Software is currently in our long-term plans. We will probably go to the market once the...
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Director
We don’t currently have any integration with AccuReg Software outside of us sending them data.
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Director
We have to reach out to the vendor when we need something. They give us a guarantee that our...
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Director
AccuReg Software is much better than our last vendor because they give us a very detailed...
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Director
We definitely get our money’s worth. The system is pretty accurate. We have to build it correctly...
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Director
AccuReg Software hasn’t offered any training other than for the medical necessity piece when we were...
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Director
For the most part, we have had a very good experience with AccuReg Software at the hospital. Our...
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Director
We have had to escalate some issues that are still not working, but that gets the attention of the...
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Director
We have the full suite, and we weren’t able to use part of it. For the most part, the first year was...
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Director
The vendor does a financial clearance to actually determine whether to allow patients to set up...
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Director
Our contract was up, and we wanted to extend it, so we renewed it. As far as I know, we will stick...
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Director
The vendor has a ticket system that allows us to log any concerns or problems, and we have calls...
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VP/Other Executive
AccuReg Patient Access is a very powerful front-end eligibility and clearance-estimation product. It...
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VP/Other Executive
The vendor has a client success person who comes around and does a great job. We have had some mixed...
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VP/Other Executive
The pricing is high. It is roughly equivalent to the services we had before, but the product has...
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VP/Other Executive
AccuReg Software has been pretty gracious about not nickel-and-diming. We have had to pay some...
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VP/Other Executive
When we initially purchased the product, there were some things that weren’t how I thought they were...
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VP/Other Executive
I expect a vendor to proactively communicate with me, tell me what they have going on, and tell me...
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VP/Other Executive
We thought the product would be more interoperable with our acute care EMR than it is. We have had...
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VP/Other Executive
The product is superior in the industry in terms of actual functionality. We looked at several...
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VP/Other Executive
I am frustrated that we are still not able to get the implementation fully realized the way that we...
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Analyst/Coordinator
We are generally very happy with the tools that we have from AccuReg Software. The product really...
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Analyst/Coordinator
The vendor has a lot of training available, and they work pretty closely with our team when we do...
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Analyst/Coordinator
I give the system a high rating for supporting our integration goals. Generally, there is no...
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Analyst/Coordinator
I would tell others that the system does everything the vendor said it would do. We have had some...
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VP/Other Executive
The key to success with the product is validating the access rules in the system when doing the...
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VP/Other Executive
Our staff loves the product, and it is easy to use. The implementation was easy, and there is great...
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VP/Other Executive
One of the best aspects is the ease of reporting and the way we are able to hold our staff...
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Manager
When it comes to registration QA, the system works out very well. I have done a lot of work to...
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Manager
We have regular conference calls with the vendor. Most of the time in the calls, we go over our top...
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Manager
For registration, there is no whiteboard or quick registration for an ED visit, so that is something...
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Manager
I have never had any issues with AccuReg Software. I really enjoy that they created a front-end...
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Manager
I really wish that we would have gone with the vendor's insurance verification tool. AccuReg...
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Manager
AccuReg Patient Access is one of the few products that works with our ancient EMR. We don’t have...
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Manager
I like the idea of how the product is supposed to work. The system has had issues that are taking...
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Manager
It is nice how the system provides a brief summary of eligibility. We get lots of data back in an...
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Manager
AccuReg Software pretty much avoids charging for every little thing. We have a contract with them,...
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Manager
I haven't had any need for any ongoing training from AcccuReg Software. I personally find the system...
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Manager
AccuReg Software has met with some of our leaders about bringing on some additional tools and...
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Manager
AccuReg Software has done quite a few upgrades to the system, and we haven't had any issues with...
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Manager
AccuReg Software sent us a nice package during the COVID-19 crisis, and I thought that was a kind...
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Analyst/Coordinator
We use the product in real-time applications. It runs behind our registrations and captures errors...
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Analyst/Coordinator
I have a monthly call with my people at AccuReg Software. I just reach out when I have any issues....
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Analyst/Coordinator
The registrars really like the employee scorecards because they can see what the average...
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Analyst/Coordinator
I don't know whether the vendor charges us for every little thing, but I know that everything I have...
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Analyst/Coordinator
The vendor is always trying to train us on something.
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Manager
We have a contact from AccuReg Software that oversees our organization. Typically, the IT department...
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Manager
Once the registration is completed, the transaction flows through the interface, and the data...
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Manager
Because of the way our EMR is set up, when we transition an encounter to an admission, the encounter...
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Director
I have to give the vendor credit. We work with a lot of vendors, and before we had AccuReg...
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Director
I don’t feel nickel-and-dimed by the vendor, and they work very hard with our senior leadership to...
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Director
Like most vendors, AccuReg Software is good at the new changes and the implementation. The vendor...
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Director
As things change throughout the hospital and with insurance companies, I would like AccuReg Software...
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Director
We have many different ways to communicate with the vendor, and they are very fast to react to any...
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Director
I don’t think my satisfaction with the vendor will change a year from now. We have had the product...
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Director
There are many different ways to communicate with the vendor if there is an issue. We can email them...
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