AccuReg Patient Access
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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CIO

Technology

Once it is running, the AccuReg solution is a solid product. We do eligibility with the AccuReg...

Aug 2022
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CIO

Implementation and Training

We have added to the product over the years, and the vendor’s project management team and...

Aug 2022
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Analyst/Coordinator

Relationship

I would say AccuReg doesn’t keep all their promises, but that is only because I ask a lot more of...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

AccuReg is good to work with, and they try to accommodate us if they can. The product is quick to...

Aug 2022
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Analyst/Coordinator

Service and Support

AccuReg is good in terms of customer service. We have a contact that we meet with regularly, and...

Aug 2022
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VP/Other Executive

Implementation and Training

The successes we have seen with AccuReg have mostly been on the implementation side. We had a very...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

I feel that we have fallen short in the optimization of the product. We have seen daily as well as...

Jul 2022
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Analyst/Coordinator

Relationship

The vendor executives are really good about getting to problems. With support, whenever I call the...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

AccuReg is very good at contacting us and helping us out. Sometimes their product doesn't always go...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had some real issues with the upgrades. When we check medical necessity, we have to put in a...

Jul 2022
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Analyst/Coordinator

Future Outlook

We have a lot of upgrades coming, and AccuReg is working on some edits right now that are going to...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We have so many different software systems that we are in and out of all of the time, and AccuReg...

Jul 2022
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Manager

Functionality and Upgrades

The first time that we used AccuReg's system, I was not a fan. I did not like the system, and I...

Jun 2022
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Manager

Service and Support

I do like the vendor's customer service and how friendly everybody is. The vendor always checks in,...

Jun 2022
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VP/Other Executive

Future Outlook

AccuReg's solution likely isn't part of our long-term plans. We will probably transition our...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

AccuReg is a very comprehensive tool that we use to look at registration accuracy. It is very...

Apr 2022
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VP/Other Executive

Other Observations & Comments

I think that the solution has some untapped potential that we haven't taken advantage of because we...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The vendor said they would be adding to the software, but the software hasn't been expanded upon...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The core product does a good job for us. The best part of the product is its ease of use....

Apr 2022
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VP/Other Executive

Service and Support

The vendor doesn't do a good job of alerting us about problems. We have had some instances of...

Apr 2022
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Manager

Relationship

I have regular calls with the vendor, and the vendor reviews things that we could do to make...

Apr 2022
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Manager

ROI / Cost (care and feeding)

We started with the product in one facility and expanded the product to others. The vendor has been...

Apr 2022
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Manager

Service and Support

AccuReg doesn't give us a whole lot of training. However, anytime they do an upgrade, they always...

Apr 2022
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Manager

Future Outlook

We are working on a project with the vendor, and when we get it done, the product will do better at...

Apr 2022
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Manager

Functionality and Upgrades

The product does an exceptional job with patient registration QA.

Apr 2022
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Manager

Implementation and Training

AccuReg’s training is very versatile, and they are very dependable.

Feb 2022
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Manager

Relationship

The vendor’s communication is very good. They are very responsive. If anything, they could improve...

Feb 2022
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Director

ROI / Cost (care and feeding)

AccuReg avoids nickel-and-diming us. We have regular calls with them. They don't charge us for...

Feb 2022
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Director

Functionality and Upgrades

One of the solution's strengths is that it brings many different functionalities together under one...

Feb 2022
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Director

Functionality and Upgrades

The solution's QA component could be more comprehensive. I don't know whether we can change a...

Feb 2022
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Director

Functionality and Upgrades

AccuReg Patient Access is pretty easy to use. The vendor has done some upgrades to it, but they...

Feb 2022
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Director

Service and Support

Even though we have been with AccuReg for a while, they still have meetings with us to go over open...

Feb 2022
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Director

ROI / Cost (care and feeding)

AccuReg backs up their estimates with a money-back guarantee if they are off by a certain...

Feb 2022
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Director

Service and Support

AccuReg does a really good job with customer service, and that is a big deal for us. They work with...

Feb 2022
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Director

Future Outlook

We are actually looking at one of AccuReg's new products for patient engagement and another one for...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We use AccuReg for a bunch of different services. We already had a relationship with them, so when...

Jan 2022
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VP/Other Executive

Future Outlook

AccuReg Patient Access isn't part of our long-term plans because we are optimizing the functionality...

Jan 2022
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VP/Other Executive

Relationship

We have to bring issues to AccuReg. When I think of a proactive vendor, I think of a vendor who is...

Jan 2022
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Manager

Functionality and Upgrades

We have had experiences where we have done upgrades and things haven’t worked or things have gone...

Dec 2021
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Manager

Service and Support

The vendor's support is very timely in getting back to us when we have an issue or we need...

Dec 2021
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Manager

Future Outlook

The product is not part of our long-term plans. We are looking to upgrade our registration system,...

Dec 2021
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Manager

ROI / Cost (care and feeding)

I think the product is good, and it has really helped us with resolving errors and having cleaner...

Dec 2021
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Manager

Functionality and Upgrades

We asked the vendor to open the system up before the go-live so that we could play in the system and...

Dec 2021
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Manager

Functionality and Upgrades

The system just doesn’t always work the way it is supposed to. We have registrars who leave at the...

Dec 2021
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Manager

Relationship

We are not ever included in anything that discusses the vendor's vision and where they are going....

Dec 2021
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Manager

Functionality and Upgrades

AccuReg's implementation team did a great job. We had very good luck with getting the system up and...

Dec 2021
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Manager

Implementation and Training

Training isn't one of the vendor's strong points. They could improve by developing more content. In...

Dec 2021
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Manager

Implementation and Training

The product does what it is supposed to do. If there is a disconnect in the vendor's organization,...

Dec 2021
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Manager

Functionality and Upgrades

The product takes a little more training than we expected it to. It has some manual requirements...

Dec 2021
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Manager

Service and Support

Like a lot of companies right now, AccuReg is having a tough time retaining people. However, when I...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We get a fair price for the product considering its continuity. We are able to stay online and not...

Dec 2021
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Manager

Relationship

I have a couple of other vendors that knock things out of the park when I meet with them. I would...

Dec 2021
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Manager

Functionality and Upgrades

The product is very great to use in terms of the registration process. It is able to pick up...

Dec 2021
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Director

Relationship

AccuReg lives up to what they promote. The people we work with are all very responsive. They go out...

Dec 2021
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Director

Relationship

AccuReg is always looking out for what they need to improve for customers before customers ask for...

Dec 2021
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Director

Relationship

AccuReg provides a lot to their customers, and they are very responsive. They are still salespeople...

Dec 2021
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Manager

Functionality and Upgrades

I like AccuReg Patient Access. It is the best system that we have. It is reliable, and it is always...

Dec 2021
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Manager

Relationship

AccuReg is very proactive. If there is an issue, the vendor will work tirelessly to get it fixed....

Dec 2021
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Director

Relationship

Our relationship with AccuReg has been excellent. They have always been a very hands-on vendor. They...

Dec 2021
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Director

Relationship

I would tell AccuReg to continue to develop relationships with and be available for their clients....

Dec 2021
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Director

ROI / Cost (care and feeding)

Before we had AccuReg Patient Access, we had a manual process for our QA. Our auditing tools and...

Dec 2021
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Director

Functionality and Upgrades

When we first went live with AccuReg, they spent a lot of time on-site with us for the...

Dec 2021
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Director

Relationship

Everything is always changing in healthcare, so we are always looking for more ways to integrate and...

Dec 2021
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Director

Relationship

As things change in healthcare, AccuReg is always informing us of anything new going on and how they...

Dec 2021
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Director

Interfacing and Integration

We have integrated several systems with AccuReg Patient Access. The integration process was fairly...

Dec 2021
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Director

Functionality and Upgrades

It would be great to integrate forms from our EMR into AccuReg's system so that a patient can sign...

Dec 2021
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Manager

Implementation and Training

It has been challenging to implement the system because we use another vendor for our EMR, and there...

Dec 2021
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Manager

Functionality and Upgrades

Our experience with AccuReg has been very positive. The tool is strong, and it has met our overall...

Dec 2021
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Manager

Service and Support

I really, really appreciate AccuReg's service. They are very committed to being engaged and making...

Dec 2021
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Manager

Functionality and Upgrades

The AccuReg estimator tool can truly calculate estimates and factor in contracted discounts. It can...

Dec 2021
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Director

Implementation and Training

I am very impressed with AccuReg’s training. Before COVID-19, AccuReg would bring out a...

Dec 2021
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Director

Relationship

I can chat with executives about some of the enhancements they are doing, but I don't think AccuReg...

Dec 2021
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Director

Interfacing and Integration

Some pieces of the system are integrated, but some pieces aren't. Sometimes the staff feels like...

Dec 2021
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Director

Relationship

AccuReg has been a very good business partner. We contracted with them years ago when we recognized...

Dec 2021
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Director

ROI / Cost (care and feeding)

AccuReg has brought awareness with their tools and their team. We know how we are doing, and that...

Dec 2021
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Director

Functionality and Upgrades

Recently, AccuReg did an upgrade that resolved a couple of key issues. AccuReg is driven by data. We...

Dec 2021
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Director

Sales and Contracting

When we were negotiating our contract, the process took a while because AccuReg demanded that...

Dec 2021
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Director

Functionality and Upgrades

AccuReg keeps most promises. I wanted to see some changes with the patient arrival tracker, but the...

Dec 2021
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Director

Functionality and Upgrades

We can't use certain features in AccuReg Patient Access because one of our other vendors doesn't...

Nov 2021
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Director

Implementation and Training

The vendor's trainer sits down with each of our employees for a period of time and trains them...

Nov 2021
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Director

Relationship

AccuReg is one of the vendors we work with that is focused on solutions and listens to their...

Nov 2021
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Director

Relationship

In my role, I often recommend solutions and pose problems. When I pose a problem, the vendor meets...

Nov 2021
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Director

Functionality and Upgrades

The QA piece of the system has been out for a while, but it is extremely powerful. We have a lot of...

Nov 2021
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Director

Relationship

AccuReg's research and development teams are very customer focused. AccuReg follows the industry...

Nov 2021
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Director

Relationship

I appreciate what the vendor does. They do a great job, and they do well at keeping their customers...

Nov 2021
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Director

Service and Support

If AccuReg were trying to improve anything, it should be the turnaround time. They have grown so...

Nov 2021
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Director

ROI / Cost (care and feeding)

Our staff members can be 100% accurate with their billing because they have been trained so well....

Nov 2021
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Director

Other Observations & Comments

Another vendor has a system that is similar to AccuReg Patient Access, but I don't know whether it...

Nov 2021
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Director

Relationship

We have had very few problems with the system, but the vendor still calls and emails us to check in....

Nov 2021
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Manager

ROI / Cost (care and feeding)

The product has saved us a large amount of money in denials, so it is 100% worth the money we pay...

Nov 2021
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Director

Other Observations & Comments

AccuReg still has some work to do, but they are in the process of doing it. They are adding on a...

Nov 2021
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Director

Relationship

The availability of AccuReg’s executives is much higher than that of most other vendors.

Nov 2021
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Director

Functionality and Upgrades

I know AccuReg Patient Access works very well, but it is dependent upon the rules that we build to...

Nov 2021
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Director

Lessons Learned

In the beginning, we really didn't have a champion that understood the power behind AccuReg Patient...

Nov 2021
||
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Director

Functionality and Upgrades

With AccuReg, we have the power to understand whether we are using the information to make a...

Nov 2021
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Director

Functionality and Upgrades

At first, we got AccuReg's QA module, and that was how things started. That was the vendor's bread...

Nov 2021
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Director

Lessons Learned

AccuReg Patient Access was not my first choice for digital patient intake because I didn't know what...

Nov 2021
||
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Director

Implementation and Training

AccuReg's implementations aren't perfect. We had an implementation that was frustrating. AccuReg...

Nov 2021
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Manager

Service and Support

We have a customer support person, and while they are helpful, we could have someone better. It...

Nov 2021
||
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Manager

Functionality and Upgrades

When we first got the product, the implementation was very confusing for end users in terms of...

Nov 2021
||
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Manager

Relationship

I have had a pleasant experience with AccuReg. They have always had a good team that has worked in a...

Nov 2021
||
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Manager

Service and Support

When we first bought the product, AccuReg stated that they would do a lot of the audits and create...

Nov 2021
||
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Manager

Functionality and Upgrades

AccuReg's ease of use is pretty good. We don't hear of any complaints from users, and we don't have...

Nov 2021
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Manager

Functionality and Upgrades

The current AccuReg product doesn't meet all our needs. There are some things that we would like to...

Nov 2021
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Manager

Future Outlook

AccuReg is partnering with another vendor on a product to initiate recertification rather than just...

Nov 2021
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Manager

ROI / Cost (care and feeding)

AccuReg tries to avoid charging us for every little thing. They work with us to find cost-cutting...

Nov 2021
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Director

Relationship

The vendor executives are very much involved, and one was on-site not long ago. We have made some...

Nov 2021
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Director

Functionality and Upgrades

Our clean claim rate has improved. The product helps clarify the difference between Medicare and...

Nov 2021
||
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Director

Lessons Learned

I would tell others that the system is an excellent quality checker, and the estimator works really...

Nov 2021
||
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Director

Functionality and Upgrades

AccuReg Patient Access has helped us reduce our errors. I like the verification module that looks at...

Nov 2021
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Director

Future Outlook

AccuReg keeps their promises, but they are slow coming. When we bought the kiosk module, we got into...

Nov 2021
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Director

ROI / Cost (care and feeding)

Each module is a separate fee, and we pick and choose which modules we like. But there are some...

Nov 2021
||
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Director

Functionality and Upgrades

What I like about the product is that everything is on one page. It is really easy to use. The...

Nov 2021
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