Commentary Summary
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User Commentary
Service and Support
I have had a very good experience with AccuReg Patient Access, and we are actually looking into some...
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Relationship
A long time ago, we had a bit of a hiccup with AccuReg Patient Access. A new version went into...
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Implementation and Training
Anytime we need training from AccuReg, there is someone available to us, even if it is someone at a...
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Functionality and Upgrades
We are struggling a little because what AccuReg Patient Access is pulling isn't matching what we...
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Service and Support
Anytime we have a need for something from AccuReg’s support team, there is somebody available to...
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Relationship
I feel I can talk to anybody at any level of AccuReg's organization. Either they have answers, or...
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Functionality and Upgrades
I would tell someone looking at AccuReg Patient Access that it is my favorite system. In terms of...
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Functionality and Upgrades
With the reports in AccuReg Patient Access, we can get just about anything that we need, and that is...
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Service and Support
If I take any question, issue, or whatever to AccuReg, they are very quick to respond.
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Functionality and Upgrades
Sometimes the verbiage on the edits for the registration that we need to fix is like a riddle....
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Future Outlook
We have requested some things that AccuReg is going to put in for enhancement requests. We want to...
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Relationship
AccuReg is really easy to work with. I really like the entire team that we have worked with. Their...
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Relationship
Our partnership with AccuReg has been above and beyond. When we first started with the AccuReg...
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Future Outlook
Because of where we are headed, we will unfortunately not use AccuReg Patient Access anymore, but...
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Technology
The QA system is very strong within AccuReg Patient Access. If I can come up with logic that makes...
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Functionality and Upgrades
There is a little more of an opportunity for some quality assurance on the AccuReg side related to...
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Interfacing and Integration
What makes AccuReg Patient Access different is that it uses a certain type of interface. When we...
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Service and Support
AccuReg has great service. We meet regularly with our client services coordinator, and they are...
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Technology
The automation within AccuReg Patient Access is what I really like about the product; when I was...
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Service and Support
The communication level from AccuReg is great. Overall, we are self-sufficient with the product. If...
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Lessons Learned
We do not want to rely on AccuReg for answers about authorizations. We want to handle access better...
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Other Observations & Comments
We use the product daily; it is our go-to system. Everyone in the company uses the product for three...
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Relationship
AccuReg has been great at providing us with the information we have needed. Our experience with the...
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Service and Support
So far, things have been great. Whenever I have a problem, I can email our care management...
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Implementation and Training
Some people from AccuReg came to teach our staff about AccuReg Patient Access, and our staff had a...
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Implementation and Training
It would be better if the vendor spent a little more time spent at our organization and gave us more...
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Functionality and Upgrades
I used AccuReg's system at my previous organization, and I liked the system so much that I brought...
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Other Observations & Comments
I would have loved to get the eligibility piece in AccuReg's system because I know how the...
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Future Outlook
We are looking at one of the pieces of AccuReg's system, and we are going to look at a demo of that...
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Future Outlook
I predict that in 12 months, my overall satisfaction with AccuReg will be the same, which is very...
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Service and Support
AccuReg is very good about following up and fixing issues quickly.
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Functionality and Upgrades
AccuReg Patient Access is pretty accurate. It verifies quickly and gives us what we need. AccuReg...
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Relationship
AccuReg has become a trusted partner for our organization's front end. We wanted a partner who would...
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Functionality and Upgrades
AccuReg has expanded their reach to help with telehealth. That has allowed us to interact with our...
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Interfacing and Integration
The key thing about AccuReg is that they found a way to manage HL7s in the same platform that we...
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Service and Support
AccuReg's support structure is phenomenal. There is no finger-pointing about why problems came up....
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ROI / Cost
The vendor is very careful about what they promise us. They underpromise and overdeliver. AccuReg...
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Sales and Contracting
When we need something to be integrated, AccuReg doesn't disappoint us. The vendor's goal is for us...
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Functionality and Upgrades
AccuReg stays on top of the regulations that come in, and the vendor looks at developments in terms...
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Implementation and Training
One of AccuReg's weaker areas is their training. The individuals from AccuReg who trained us on the...
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Relationship
The requirements for notices of admissions and recertification are really taxing on employees. I...
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Relationship
AccuReg's higher-ups work closely with us to resolve issues and keep their promises. However, there...
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Other Observations & Comments
We mostly train ourselves. AccuReg hasn't provided any new systems to train on. The vendor has an...
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Future Outlook
We are looking to purchase a new EMR. When we do that, we will probably move away from AccuReg's...
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Service and Support
AccuReg’s development team has been very slow. The vendor has a limited number of developers and is...
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Future Outlook
AccuReg can do some things exceptionally well, and they have done exactly what they promised to do....
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Service and Support
AccuReg is proactive, but sometimes I have to expedite the product's progression. I can contact a...
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Implementation and Training
The main issue we are experiencing with the product is its amazing complexity; the product does so...
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Technology
Once it is running, the AccuReg solution is a solid product. We do eligibility with the AccuReg...
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Implementation and Training
We have added to the product over the years, and the vendor’s project management team and...
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Relationship
I would say AccuReg doesn’t keep all their promises, but that is only because I ask a lot more of...
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Functionality and Upgrades
AccuReg is good to work with, and they try to accommodate us if they can. The product is quick to...
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Service and Support
AccuReg is good in terms of customer service. We have a contact that we meet with regularly, and...
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Implementation and Training
The successes we have seen with AccuReg have mostly been on the implementation side. We had a very...
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Functionality and Upgrades
I feel that we have fallen short in the optimization of the product. We have seen daily as well as...
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Relationship
The vendor executives are really good about getting to problems. With support, whenever I call the...
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Other Observations & Comments
AccuReg is very good at contacting us and helping us out. Sometimes their product doesn't always go...
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Functionality and Upgrades
We have had some real issues with the upgrades. When we check medical necessity, we have to put in a...
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Future Outlook
We have a lot of upgrades coming, and AccuReg is working on some edits right now that are going to...
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Functionality and Upgrades
We have so many different software systems that we are in and out of all of the time, and AccuReg...
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Functionality and Upgrades
The first time that we used AccuReg's system, I was not a fan. I did not like the system, and I...
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Service and Support
I do like the vendor's customer service and how friendly everybody is. The vendor always checks in,...
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Future Outlook
AccuReg's solution likely isn't part of our long-term plans. We will probably transition our...
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Functionality and Upgrades
AccuReg is a very comprehensive tool that we use to look at registration accuracy. It is very...
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Other Observations & Comments
I think that the solution has some untapped potential that we haven't taken advantage of because we...
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Functionality and Upgrades
The vendor said they would be adding to the software, but the software hasn't been expanded upon...
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Functionality and Upgrades
The core product does a good job for us. The best part of the product is its ease of use....
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Service and Support
The vendor doesn't do a good job of alerting us about problems. We have had some instances of...
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Relationship
I have regular calls with the vendor, and the vendor reviews things that we could do to make...
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ROI / Cost
We started with the product in one facility and expanded the product to others. The vendor has been...
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Service and Support
AccuReg doesn't give us a whole lot of training. However, anytime they do an upgrade, they always...
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Future Outlook
We are working on a project with the vendor, and when we get it done, the product will do better at...
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Functionality and Upgrades
The product does an exceptional job with patient registration QA.
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