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AccuReg Patient Access Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
One of the challenges that we have with the solution is that it needs insurance information in order...
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Director
AccuReg's accuracy tool and product are very good tools, but unfortunately, they are priced a little...
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Director
I appreciate that AccuReg has taken a leadership position in the industry. They really support our...
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Director
My overall experience with AccuReg has been very positive. They have a really great service team...
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Director
AccuReg's user interface is amazing. It is a clean interface that is easy to use. The solution is...
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Manager
Working with AccuReg is easy. There is no real pushback on our needs that we have in the hospital....
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Manager
We are opening a new location, and we aren't able to fully test with AccuReg because they don’t have...
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Manager
We have put a lot of investment into building out AccuReg Patient Access. The product is definitely...
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Manager
AccuReg Patient Access’ functionality is still a work in progress. The vendor has new offerings, but...
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Director
AccuReg made promises about some particular types of things that they could do, and we have been...
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Director
We have regular calls with AccuReg. They have a website that we go to when we log tickets. But we...
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Director
I don’t necessarily feel like I need to see executive involvement. I feel like when we were in the...
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Director
AccuReg's system is a great, quality tool that helps our staff, but there are some hindrances to our...
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Director
I hope that over the next year we make our way over some of the obstacles that we are currently...
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Manager
We are looking to replace AccuReg Patient Access. We have lived with it, and it is time to see what...
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Manager
AccuReg is timely. The vendor's people do a good job. I am excited that the vendor has continued to...
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Manager
AccuReg does a good job of helping us. I have been pleased with their response times and...
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Analyst/Coordinator
Some of the technical issues that I have been unhappy with in the past have been resolved over the...
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Analyst/Coordinator
Our last support person was with us for a few years, and we could tell that that person was learning...
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Analyst/Coordinator
AccuReg generally keeps their promises, but we don't always get resolutions. The vendor will tell us...
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Analyst/Coordinator
AccuReg Patient Access has a great QA tool. That tool allows us to utilize our antiquated...
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Director
The solution is missing some functionality in the way that it processes messages. Getting everything...
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Director
I struggle with the solution's EDI department. It is like Fort Knox. The same is true of the...
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Director
The vendor didn't really change anything during the COVID-19 pandemic. I really thought that they...
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Analyst/Coordinator
We would buy the solution again for the QA, and we also really enjoy the patient-tracker feature. I...
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Analyst/Coordinator
I am kind of satisfied with the level of integration, but I am not extremely satisfied.
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Analyst/Coordinator
The system doesn’t always function for us. It does function most of the time, but there are times...
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Analyst/Coordinator
We have a really good representative. We talk to that person regularly. That person is pretty...
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Analyst/Coordinator
AccuReg tries to keep their promises as best as they can. They will work with us to customize the QA...
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Manager
I am pretty satisfied with this solution. The program does everything that we hoped it would. There...
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Manager
There was one thing that I wanted this solution to improve, but the vendor has already improved it....
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Manager
Our initial training with AccuReg Software was fine. We don't have any ongoing training, but we do...
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Manager
AccuReg Software really supports my goals. We are planning to implement additional functionality,...
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Director
I don’t know that it is the vendor's fault that things are the way they are. The vendor is very...
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Director
There aren't a lot of things that I like about the product. New systems perform a lot of the same...
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Manager
AccuReg Patient Access integrates well with our other systems. We haven't had any issues with the...
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Manager
It is simple to put a ticket in to AccuReg Software's support team. We get a response fairly...
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Manager
The product allows users to check multiple things. Users can check the ABN manager and check the...
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Director
I would score AccuReg pretty high for supporting us in COVID-19. AccuReg Software has always...
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Director
AccuReg Software is currently in our long-term plans. We will probably go to the market once the...
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Director
We don’t currently have any integration with AccuReg Software outside of us sending them data.
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Director
We have to reach out to the vendor when we need something. They give us a guarantee that our...
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Director
AccuReg Software is much better than our last vendor because they give us a very detailed...
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Director
We definitely get our money’s worth. The system is pretty accurate. We have to build it correctly...
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Director
AccuReg Software hasn’t offered any training other than for the medical necessity piece when we were...
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Director
For the most part, we have had a very good experience with AccuReg Software at the hospital. Our...
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Director
We have had to escalate some issues that are still not working, but that gets the attention of the...
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Director
We have the full suite, and we weren’t able to use part of it. For the most part, the first year was...
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Director
The vendor does a financial clearance to actually determine whether to allow patients to set up...
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Director
Our contract was up, and we wanted to extend it, so we renewed it. As far as I know, we will stick...
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Director
The vendor has a ticket system that allows us to log any concerns or problems, and we have calls...
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VP/Other Executive
AccuReg Patient Access is a very powerful front-end eligibility and clearance-estimation product. It...
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VP/Other Executive
The vendor has a client success person who comes around and does a great job. We have had some mixed...
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VP/Other Executive
The pricing is high. It is roughly equivalent to the services we had before, but the product has...
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VP/Other Executive
AccuReg Software has been pretty gracious about not nickel-and-diming. We have had to pay some...
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VP/Other Executive
When we initially purchased the product, there were some things that weren’t how I thought they were...
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VP/Other Executive
I expect a vendor to proactively communicate with me, tell me what they have going on, and tell me...
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VP/Other Executive
We thought the product would be more interoperable with our acute care EMR than it is. We have had...
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VP/Other Executive
The product is superior in the industry in terms of actual functionality. We looked at several...
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VP/Other Executive
I am frustrated that we are still not able to get the implementation fully realized the way that we...
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