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AccuReg Patient Access
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Dustin Cragun
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Featured  Report

Patient Access 2021: How Well Do Enterprise EMR Vendors Meet Organization Needs?
Patient Access 2021:
How Well Do Enterprise EMR Vendors Meet Organization Needs?
December 2021
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User Commentary

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Manager

Service and Support

I have had a very good experience with AccuReg Patient Access, and we are actually looking into some...

Mar 2023
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Manager

Relationship

A long time ago, we had a bit of a hiccup with AccuReg Patient Access. A new version went into...

Mar 2023
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Manager

Implementation and Training

Anytime we need training from AccuReg, there is someone available to us, even if it is someone at a...

Mar 2023
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Manager

Functionality and Upgrades

We are struggling a little because what AccuReg Patient Access is pulling isn't matching what we...

Mar 2023
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Manager

Service and Support

Anytime we have a need for something from AccuReg’s support team, there is somebody available to...

Mar 2023
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Manager

Relationship

I feel I can talk to anybody at any level of AccuReg's organization. Either they have answers, or...

Mar 2023
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Manager

Functionality and Upgrades

I would tell someone looking at AccuReg Patient Access that it is my favorite system. In terms of...

Mar 2023
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Manager

Functionality and Upgrades

With the reports in AccuReg Patient Access, we can get just about anything that we need, and that is...

Mar 2023
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Manager

Service and Support

If I take any question, issue, or whatever to AccuReg, they are very quick to respond.

Mar 2023
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Manager

Functionality and Upgrades

Sometimes the verbiage on the edits for the registration that we need to fix is like a riddle....

Mar 2023
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Manager

Future Outlook

We have requested some things that AccuReg is going to put in for enhancement requests. We want to...

Mar 2023
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Manager

Relationship

AccuReg is really easy to work with. I really like the entire team that we have worked with. Their...

Mar 2023
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Director

Relationship

Our partnership with AccuReg has been above and beyond. When we first started with the AccuReg...

Jan 2023
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Director

Future Outlook

Because of where we are headed, we will unfortunately not use AccuReg Patient Access anymore, but...

Jan 2023
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Manager

Technology

The QA system is very strong within AccuReg Patient Access. If I can come up with logic that makes...

Dec 2022
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Manager

Functionality and Upgrades

There is a little more of an opportunity for some quality assurance on the AccuReg side related to...

Dec 2022
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Manager

Interfacing and Integration

What makes AccuReg Patient Access different is that it uses a certain type of interface. When we...

Dec 2022
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Manager

Service and Support

AccuReg has great service. We meet regularly with our client services coordinator, and they are...

Dec 2022
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Manager

Technology

The automation within AccuReg Patient Access is what I really like about the product; when I was...

Dec 2022
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Manager

Service and Support

The communication level from AccuReg is great. Overall, we are self-sufficient with the product. If...

Dec 2022
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Manager

Lessons Learned

We do not want to rely on AccuReg for answers about authorizations. We want to handle access better...

Dec 2022
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Manager

Other Observations & Comments

We use the product daily; it is our go-to system. Everyone in the company uses the product for three...

Dec 2022
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Manager

Relationship

AccuReg has been great at providing us with the information we have needed. Our experience with the...

Dec 2022
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Manager

Service and Support

So far, things have been great. Whenever I have a problem, I can email our care management...

Dec 2022
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Manager

Implementation and Training

Some people from AccuReg came to teach our staff about AccuReg Patient Access, and our staff had a...

Dec 2022
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Manager

Implementation and Training

It would be better if the vendor spent a little more time spent at our organization and gave us more...

Dec 2022
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(0)
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Director

Functionality and Upgrades

I used AccuReg's system at my previous organization, and I liked the system so much that I brought...

Dec 2022
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Director

Other Observations & Comments

I would have loved to get the eligibility piece in AccuReg's system because I know how the...

Dec 2022
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Director

Future Outlook

We are looking at one of the pieces of AccuReg's system, and we are going to look at a demo of that...

Dec 2022
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Manager

Future Outlook

I predict that in 12 months, my overall satisfaction with AccuReg will be the same, which is very...

Dec 2022
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Manager

Service and Support

AccuReg is very good about following up and fixing issues quickly.

Dec 2022
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Manager

Functionality and Upgrades

AccuReg Patient Access is pretty accurate. It verifies quickly and gives us what we need. AccuReg...

Dec 2022
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Director

Relationship

AccuReg has become a trusted partner for our organization's front end. We wanted a partner who would...

Oct 2022
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Director

Functionality and Upgrades

AccuReg has expanded their reach to help with telehealth. That has allowed us to interact with our...

Oct 2022
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Director

Interfacing and Integration

The key thing about AccuReg is that they found a way to manage HL7s in the same platform that we...

Oct 2022
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Director

Service and Support

AccuReg's support structure is phenomenal. There is no finger-pointing about why problems came up....

Oct 2022
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Director

ROI / Cost

The vendor is very careful about what they promise us. They underpromise and overdeliver. AccuReg...

Oct 2022
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Director

Sales and Contracting

When we need something to be integrated, AccuReg doesn't disappoint us. The vendor's goal is for us...

Oct 2022
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Director

Functionality and Upgrades

AccuReg stays on top of the regulations that come in, and the vendor looks at developments in terms...

Oct 2022
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Director

Implementation and Training

One of AccuReg's weaker areas is their training. The individuals from AccuReg who trained us on the...

Oct 2022
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Director

Relationship

The requirements for notices of admissions and recertification are really taxing on employees. I...

Oct 2022
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Director

Relationship

AccuReg's higher-ups work closely with us to resolve issues and keep their promises. However, there...

Oct 2022
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Director

Other Observations & Comments

We mostly train ourselves. AccuReg hasn't provided any new systems to train on. The vendor has an...

Oct 2022
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Director

Future Outlook

We are looking to purchase a new EMR. When we do that, we will probably move away from AccuReg's...

Oct 2022
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(0)
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Manager

Service and Support

AccuReg’s development team has been very slow. The vendor has a limited number of developers and is...

Sep 2022
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Manager

Future Outlook

AccuReg can do some things exceptionally well, and they have done exactly what they promised to do....

Sep 2022
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(0)
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Manager

Service and Support

AccuReg is proactive, but sometimes I have to expedite the product's progression. I can contact a...

Sep 2022
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(0)
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Manager

Implementation and Training

The main issue we are experiencing with the product is its amazing complexity; the product does so...

Sep 2022
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(0)
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CIO

Technology

Once it is running, the AccuReg solution is a solid product. We do eligibility with the AccuReg...

Aug 2022
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(0)
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CIO

Implementation and Training

We have added to the product over the years, and the vendor’s project management team and...

Aug 2022
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(0)
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Analyst/Coordinator

Relationship

I would say AccuReg doesn’t keep all their promises, but that is only because I ask a lot more of...

Aug 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

AccuReg is good to work with, and they try to accommodate us if they can. The product is quick to...

Aug 2022
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Analyst/Coordinator

Service and Support

AccuReg is good in terms of customer service. We have a contact that we meet with regularly, and...

Aug 2022
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(0)
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VP/Other Executive

Implementation and Training

The successes we have seen with AccuReg have mostly been on the implementation side. We had a very...

Jul 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

I feel that we have fallen short in the optimization of the product. We have seen daily as well as...

Jul 2022
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(0)
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Analyst/Coordinator

Relationship

The vendor executives are really good about getting to problems. With support, whenever I call the...

Jul 2022
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(0)
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Analyst/Coordinator

Other Observations & Comments

AccuReg is very good at contacting us and helping us out. Sometimes their product doesn't always go...

Jul 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We have had some real issues with the upgrades. When we check medical necessity, we have to put in a...

Jul 2022
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(0)
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Analyst/Coordinator

Future Outlook

We have a lot of upgrades coming, and AccuReg is working on some edits right now that are going to...

Jul 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We have so many different software systems that we are in and out of all of the time, and AccuReg...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

The first time that we used AccuReg's system, I was not a fan. I did not like the system, and I...

Jun 2022
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(0)
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Manager

Service and Support

I do like the vendor's customer service and how friendly everybody is. The vendor always checks in,...

Jun 2022
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(0)
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VP/Other Executive

Future Outlook

AccuReg's solution likely isn't part of our long-term plans. We will probably transition our...

Apr 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

AccuReg is a very comprehensive tool that we use to look at registration accuracy. It is very...

Apr 2022
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(0)
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VP/Other Executive

Other Observations & Comments

I think that the solution has some untapped potential that we haven't taken advantage of because we...

Apr 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The vendor said they would be adding to the software, but the software hasn't been expanded upon...

Apr 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

The core product does a good job for us. The best part of the product is its ease of use....

Apr 2022
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(0)
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VP/Other Executive

Service and Support

The vendor doesn't do a good job of alerting us about problems. We have had some instances of...

Apr 2022
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(0)
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Manager

Relationship

I have regular calls with the vendor, and the vendor reviews things that we could do to make...

Apr 2022
||
(0)
 Thank you  Helpful

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Manager

ROI / Cost

We started with the product in one facility and expanded the product to others. The vendor has been...

Apr 2022
||
(0)
 Thank you  Helpful

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Manager

Service and Support

AccuReg doesn't give us a whole lot of training. However, anytime they do an upgrade, they always...

Apr 2022
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(0)
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Manager

Future Outlook

We are working on a project with the vendor, and when we get it done, the product will do better at...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The product does an exceptional job with patient registration QA.

Apr 2022
||
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