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AccuReg Patient Access Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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Patient Access 2021: How Well Do Enterprise EMR Vendors Meet Organization Needs?
Patient Access 2021:
How Well Do Enterprise EMR Vendors Meet Organization Needs?
December 2021
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User Commentary

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Director

Product

There are things that we used to get from another vendor that we don't get from AccuReg. For...

Dec 2023
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Manager

Culture, Value

In terms of AccuReg's prices, it is always helpful anytime anyone can improve prices. We rolled the...

Dec 2023
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Manager

Product

The system is fine, but when it comes to enhancements, any time a user has to go through fewer...

Dec 2023
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Manager

Relationship

We aren't concerned with getting access to people at AccuReg who are empowered to solve our issues....

Dec 2023
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Manager

Relationship, Product

AccuReg Patient Access is working. We are satisfied with it. If we have enhancements, want to add...

Dec 2023
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Director

Relationship

We have had some issues with the vendor's customer service and timelines because there are certain...

Dec 2023
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VP/Other Executive

Relationship

AccuReg is very engaged. We have found instances where they have been very reactive on things. There...

Nov 2023
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Manager

Relationship

AccuReg’s overall system is good. The eligibility verification is their biggest asset because it is...

Sep 2023
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Manager

Loyalty, Value

If someone were looking for a solution for point-of-service eligibility verification, I would 100%...

Sep 2023
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Manager

Operations

AccuReg is very responsive online, but in terms of in-person training, it would be beneficial for...

Sep 2023
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Manager

Loyalty, Relationship

A few months ago, we wouldn’t have said that AccuReg was part of our long-term plans, but they have...

Sep 2023
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Manager

Relationship

AccuReg is a very supportive organization. Even though they might not have all the resources'...

Sep 2023
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Director

Relationship

AccuReg is very responsive. I can’t think of a time when they necessarily made a promise and didn’t...

Aug 2023
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Director

Operations

Implementation is one of AccuReg’s weak areas; they are just inconsistent. I always get things...

Aug 2023
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Director

Product, Value

There is room for improvement, but AccuReg Patient Access is so integrated for our end users. For...

Aug 2023
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Director

Loyalty, Relationship

I have a long list of enhancements for AccuReg, but they are responsive, so I like that. Right now,...

Aug 2023
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Director

Relationship, Product

AccuReg is on top of what is going on in the patient access field, and they work very hard to...

Aug 2023
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Director

Loyalty, Relationship

I still expect to feel very strongly about AccuReg a year from now; however, they were just...

Aug 2023
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Manager

Product, Value

I like the QA system in AccuReg Patient Access to scrub our accounts and ensure our claims are...

Jun 2023
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Manager

Relationship, Product

AccuReg does everything they can. We meet with a representative often to go over problems we might...

Jun 2023
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Manager

Product

We have multiple facilities we can look at, but I can't break down a search from a facility to a...

Jun 2023
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(0)
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Manager

Product

The product isn’t hard to use, but sometimes there is unique wording that people don't understand.

Jun 2023
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Manager

Relationship

AccuReg's customer service is great. We are assigned an individual in charge of our cases. They look...

May 2023
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Manager

Product

AccuReg could improve their dashboard. We have a dashboard that shows when payers are up or down in...

May 2023
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Manager

Relationship

AccuReg is pretty proactive in watching which changes need to be made for new legislation. They work...

May 2023
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Manager

Relationship, Product

AccuReg’s greatest strength is their QA tool, which works hand-in-hand with their eligibility tool....

May 2023
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Manager

Culture

AccuReg avoids charging for every little thing, but we had to renegotiate our contract for some...

May 2023
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Manager

Product

We want the ability to consume some of the data from our modules or EMR system into AccuReg Patient...

May 2023
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Director

Product, Product

AccuReg sets the product up the way we want it to be set up, and if we need something added, or if...

Apr 2023
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Director

Relationship, Relationship

We are pretty happy with AccuReg. We like the vendor's QA, responsiveness, and ability to create and...

Apr 2023
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Director

Relationship, Relationship, Operations, Operations

The vendor should have done a better job of providing some of the groundwork for the go-live. The...

Apr 2023
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Director

Product, Product

The product works with the systems at hospitals and hospital-based clinics. The users find the...

Apr 2023
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(0)
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Director

Operations, Operations

Training new users on the product is easy. I trained a new supervisor, and that only took me about...

Apr 2023
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(0)
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VP/Other Executive

Culture, Relationship

The support that we receive from AccuReg is top notch. The upgrades are done quickly and efficiently...

Apr 2023
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(0)
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VP/Other Executive

Loyalty

We left AccuReg because we wanted a solution that integrated with a financial platform we were using....

Apr 2023
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Manager

Loyalty

I have had a very good experience with AccuReg Patient Access, and we are actually looking into some...

Mar 2023
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Manager

Relationship, Product

A long time ago, we had a bit of a hiccup with AccuReg Patient Access. A new version went into...

Mar 2023
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Manager

Operations

Anytime we need training from AccuReg, there is someone available to us, even if it is someone at a...

Mar 2023
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(0)
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Manager

Product

We are struggling a little because what AccuReg Patient Access is pulling isn't matching what we...

Mar 2023
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(0)
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Manager

Relationship

Anytime we have a need for something from AccuReg’s support team, there is somebody available to...

Mar 2023
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(0)
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Manager

Relationship

I feel I can talk to anybody at any level of AccuReg's organization. Either they have answers, or...

Mar 2023
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(0)
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Manager

Product

I would tell someone looking at AccuReg Patient Access that it is my favorite system. In terms of...

Mar 2023
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(0)
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Manager

Product

With the reports in AccuReg Patient Access, we can get just about anything that we need, and that is...

Mar 2023
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(0)
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Manager

Relationship

If I take any question, issue, or whatever to AccuReg, they are very quick to respond.

Mar 2023
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(0)
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Manager

Product

Sometimes the verbiage on the edits for the registration that we need to fix is like a riddle....

Mar 2023
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(0)
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Manager

Loyalty, Product

We have requested some things that AccuReg is going to put in for enhancement requests. We want to...

Mar 2023
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(0)
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Manager

Relationship

AccuReg is really easy to work with. I really like the entire team that we have worked with. Their...

Mar 2023
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(0)
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Director

Relationship

Our partnership with AccuReg has been above and beyond. When we first started with the AccuReg...

Jan 2023
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(0)
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Director

Loyalty, Value

Because of where we are headed, we will unfortunately not use AccuReg Patient Access anymore, but...

Jan 2023
||
(0)
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Manager

Product, Value

The QA system is very strong within AccuReg Patient Access. If I can come up with logic that makes...

Dec 2022
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(0)
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Manager

Relationship, Product

There is a little more of an opportunity for some quality assurance on the AccuReg side related to...

Dec 2022
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(0)
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Manager

Product

What makes AccuReg Patient Access different is that it uses a certain type of interface. When we...

Dec 2022
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(0)
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Manager

Culture, Relationship

AccuReg has great service. We meet regularly with our client services coordinator, and they are...

Dec 2022
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(0)
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Manager

Product

The automation within AccuReg Patient Access is what I really like about the product; when I was...

Dec 2022
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(0)
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Manager

Relationship

The communication level from AccuReg is great. Overall, we are self-sufficient with the product. If...

Dec 2022
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(0)
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Manager

Loyalty, Relationship, Product

We do not want to rely on AccuReg for answers about authorizations. We want to handle access better...

Dec 2022
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(0)
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Manager

Product

We use the product daily; it is our go-to system. Everyone in the company uses the product for three...

Dec 2022
||
(0)
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Manager

Relationship

AccuReg has been great at providing us with the information we have needed. Our experience with the...

Dec 2022
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(0)
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Manager

Relationship

So far, things have been great. Whenever I have a problem, I can email our care management...

Dec 2022
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(0)
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Manager

Operations

Some people from AccuReg came to teach our staff about AccuReg Patient Access, and our staff had a...

Dec 2022
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(0)
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Manager

Operations

It would be better if the vendor spent a little more time spent at our organization and gave us more...

Dec 2022
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(0)
 Thank you  Helpful

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Director

Loyalty, Operations, Product, Value

I used AccuReg's system at my previous organization, and I liked the system so much that I brought...

Dec 2022
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(0)
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Director

Loyalty, Product

I would have loved to get the eligibility piece in AccuReg's system because I know how the...

Dec 2022
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(0)
 Thank you  Helpful

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Director

Loyalty

We are looking at one of the pieces of AccuReg's system, and we are going to look at a demo of that...

Dec 2022
||
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Evaluating Enterprise EMR Vendors in the Patient Access Market
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Our Patient Access 2021 report shares organizations’ perceptions of how well positioned their enterprise EMR vendors are to deliver patient access functionality.
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#IUseKLASBecause - Marty Paslick
21 February 17    |   Marty Paslick
Care begins when a patient enters the doors of an HCA (Hospital Corporation of America) facility, and often the first interaction in a patient’s journey happens during registration



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