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AccuReg Patient Access Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Manager

We are looking to replace AccuReg Patient Access. We have lived with it, and it is time to see what...

Apr 2021
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Manager

AccuReg is timely. The vendor's people do a good job. I am excited that the vendor has continued to...

Mar 2021
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Manager

AccuReg does a good job of helping us. I have been pleased with their response times and...

Mar 2021
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Analyst/Coordinator

Some of the technical issues that I have been unhappy with in the past have been resolved over the...

Mar 2021
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Analyst/Coordinator

Our last support person was with us for a few years, and we could tell that that person was learning...

Mar 2021
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Analyst/Coordinator

AccuReg generally keeps their promises, but we don't always get resolutions. The vendor will tell us...

Mar 2021
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Analyst/Coordinator

AccuReg Patient Access has a great QA tool. That tool allows us to utilize our antiquated...

Mar 2021
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Director

The solution is missing some functionality in the way that it processes messages. Getting everything...

Feb 2021
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Director

I struggle with the solution's EDI department. It is like Fort Knox. The same is true of the...

Feb 2021
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Director

The vendor didn't really change anything during the COVID-19 pandemic. I really thought that they...

Feb 2021
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Analyst/Coordinator

We would buy the solution again for the QA, and we also really enjoy the patient-tracker feature. I...

Feb 2021
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Analyst/Coordinator

I am kind of satisfied with the level of integration, but I am not extremely satisfied.

Feb 2021
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Analyst/Coordinator

The system doesn’t always function for us. It does function most of the time, but there are times...

Feb 2021
(0)
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Analyst/Coordinator

We have a really good representative. We talk to that person regularly. That person is pretty...

Feb 2021
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Analyst/Coordinator

AccuReg tries to keep their promises as best as they can. They will work with us to customize the QA...

Feb 2021
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Manager

I am pretty satisfied with this solution. The program does everything that we hoped it would. There...

Oct 2020
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Manager

There was one thing that I wanted this solution to improve, but the vendor has already improved it....

Oct 2020
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Manager

Our initial training with AccuReg Software was fine. We don't have any ongoing training, but we do...

Oct 2020
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Manager

AccuReg Software really supports my goals. We are planning to implement additional functionality,...

Oct 2020
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Director

I don’t know that it is the vendor's fault that things are the way they are. The vendor is very...

Oct 2020
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Director

There aren't a lot of things that I like about the product. New systems perform a lot of the same...

Oct 2020
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Manager

AccuReg Patient Access integrates well with our other systems. We haven't had any issues with the...

Oct 2020
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Manager

It is simple to put a ticket in to AccuReg Software's support team. We get a response fairly...

Oct 2020
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Manager

The product allows users to check multiple things. Users can check the ABN manager and check the...

Oct 2020
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Director

I would score AccuReg pretty high for supporting us in COVID-19. AccuReg Software has always...

Sep 2020
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Director

AccuReg Software is currently in our long-term plans. We will probably go to the market once the...

Sep 2020
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Director

We don’t currently have any integration with AccuReg Software outside of us sending them data.

Sep 2020
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Director

We have to reach out to the vendor when we need something. They give us a guarantee that our...

Aug 2020
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Director

AccuReg Software is much better than our last vendor because they give us a very detailed...

Aug 2020
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Director

We definitely get our money’s worth. The system is pretty accurate. We have to build it correctly...

Aug 2020
(0)
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Director

AccuReg Software hasn’t offered any training other than for the medical necessity piece when we were...

Aug 2020
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Director

For the most part, we have had a very good experience with AccuReg Software at the hospital. Our...

Aug 2020
(0)
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Director

We have had to escalate some issues that are still not working, but that gets the attention of the...

Aug 2020
(0)
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Director

We have the full suite, and we weren’t able to use part of it. For the most part, the first year was...

Aug 2020
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Director

The vendor does a financial clearance to actually determine whether to allow patients to set up...

Aug 2020
(0)
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Director

Our contract was up, and we wanted to extend it, so we renewed it. As far as I know, we will stick...

Aug 2020
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Director

The vendor has a ticket system that allows us to log any concerns or problems, and we have calls...

Aug 2020
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VP/Other Executive

AccuReg Patient Access is a very powerful front-end eligibility and clearance-estimation product. It...

Aug 2020
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VP/Other Executive

The vendor has a client success person who comes around and does a great job. We have had some mixed...

Aug 2020
(0)
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VP/Other Executive

The pricing is high. It is roughly equivalent to the services we had before, but the product has...

Aug 2020
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VP/Other Executive

AccuReg Software has been pretty gracious about not nickel-and-diming. We have had to pay some...

Aug 2020
(0)
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VP/Other Executive

When we initially purchased the product, there were some things that weren’t how I thought they were...

Aug 2020
(0)
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VP/Other Executive

I expect a vendor to proactively communicate with me, tell me what they have going on, and tell me...

Aug 2020
(0)
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VP/Other Executive

We thought the product would be more interoperable with our acute care EMR than it is. We have had...

Aug 2020
(0)
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VP/Other Executive

The product is superior in the industry in terms of actual functionality. We looked at several...

Aug 2020
(0)
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VP/Other Executive

I am frustrated that we are still not able to get the implementation fully realized the way that we...

Aug 2020
(0)
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Analyst/Coordinator

We are generally very happy with the tools that we have from AccuReg Software. The product really...

Jun 2020
(0)
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Analyst/Coordinator

The vendor has a lot of training available, and they work pretty closely with our team when we do...

Jun 2020
(0)
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Analyst/Coordinator

I give the system a high rating for supporting our integration goals. Generally, there is no...

Jun 2020
(0)
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Analyst/Coordinator

I would tell others that the system does everything the vendor said it would do. We have had some...

Jun 2020
(0)
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VP/Other Executive

The key to success with the product is validating the access rules in the system when doing the...

Jun 2020
(0)
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VP/Other Executive

Our staff loves the product, and it is easy to use. The implementation was easy, and there is great...

Jun 2020
(0)
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VP/Other Executive

One of the best aspects is the ease of reporting and the way we are able to hold our staff...

Jun 2020
(0)
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Related Reports View All Reports

Patient Access 2018: A Deeper Dive Into Broad Adoption
September 2018



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