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Access info about Patient Access on your dashboard or bookmark under

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AccuReg Patient Access Comments
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KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Manager

We are pretty satisfied with AccuReg Patient Access. We like its reporting because we can get it...

Jul 2021
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(0)
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Manager

We are typically trained to improve the tool as much as we can and to make it as robust as possible,...

Jul 2021
||
(0)
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Manager

The solution would be better for me if its billing and invoicing were simplified. The way that the...

Jul 2021
||
(0)
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Director

One of the challenges that we have with the solution is that it needs insurance information in order...

Jun 2021
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(0)
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 or  to see details.

Director

AccuReg's accuracy tool and product are very good tools, but unfortunately, they are priced a little...

Jun 2021
||
(0)
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 or  to see details.

Director

I appreciate that AccuReg has taken a leadership position in the industry. They really support our...

Jun 2021
||
(0)
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Director

My overall experience with AccuReg has been very positive. They have a really great service team...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg's user interface is amazing. It is a clean interface that is easy to use. The solution is...

Jun 2021
||
(0)
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 or  to see details.

Manager

Working with AccuReg is easy. There is no real pushback on our needs that we have in the hospital....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are opening a new location, and we aren't able to fully test with AccuReg because they don’t have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have put a lot of investment into building out AccuReg Patient Access. The product is definitely...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Patient Access’ functionality is still a work in progress. The vendor has new offerings, but...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg made promises about some particular types of things that they could do, and we have been...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular calls with AccuReg. They have a website that we go to when we log tickets. But we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t necessarily feel like I need to see executive involvement. I feel like when we were in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg's system is a great, quality tool that helps our staff, but there are some hindrances to our...

May 2021
||
(0)
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 or  to see details.

Director

I hope that over the next year we make our way over some of the obstacles that we are currently...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking to replace AccuReg Patient Access. We have lived with it, and it is time to see what...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg is timely. The vendor's people do a good job. I am excited that the vendor has continued to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg does a good job of helping us. I have been pleased with their response times and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the technical issues that I have been unhappy with in the past have been resolved over the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our last support person was with us for a few years, and we could tell that that person was learning...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

AccuReg generally keeps their promises, but we don't always get resolutions. The vendor will tell us...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

AccuReg Patient Access has a great QA tool. That tool allows us to utilize our antiquated...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is missing some functionality in the way that it processes messages. Getting everything...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I struggle with the solution's EDI department. It is like Fort Knox. The same is true of the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor didn't really change anything during the COVID-19 pandemic. I really thought that they...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would buy the solution again for the QA, and we also really enjoy the patient-tracker feature. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am kind of satisfied with the level of integration, but I am not extremely satisfied.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system doesn’t always function for us. It does function most of the time, but there are times...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a really good representative. We talk to that person regularly. That person is pretty...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

AccuReg tries to keep their promises as best as they can. They will work with us to customize the QA...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am pretty satisfied with this solution. The program does everything that we hoped it would. There...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was one thing that I wanted this solution to improve, but the vendor has already improved it....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our initial training with AccuReg Software was fine. We don't have any ongoing training, but we do...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Software really supports my goals. We are planning to implement additional functionality,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know that it is the vendor's fault that things are the way they are. The vendor is very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There aren't a lot of things that I like about the product. New systems perform a lot of the same...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AccuReg Patient Access integrates well with our other systems. We haven't had any issues with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is simple to put a ticket in to AccuReg Software's support team. We get a response fairly...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product allows users to check multiple things. Users can check the ABN manager and check the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would score AccuReg pretty high for supporting us in COVID-19. AccuReg Software has always...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg Software is currently in our long-term plans. We will probably go to the market once the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t currently have any integration with AccuReg Software outside of us sending them data.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to reach out to the vendor when we need something. They give us a guarantee that our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg Software is much better than our last vendor because they give us a very detailed...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We definitely get our money’s worth. The system is pretty accurate. We have to build it correctly...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AccuReg Software hasn’t offered any training other than for the medical necessity piece when we were...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the most part, we have had a very good experience with AccuReg Software at the hospital. Our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had to escalate some issues that are still not working, but that gets the attention of the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the full suite, and we weren’t able to use part of it. For the most part, the first year was...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a financial clearance to actually determine whether to allow patients to set up...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our contract was up, and we wanted to extend it, so we renewed it. As far as I know, we will stick...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a ticket system that allows us to log any concerns or problems, and we have calls...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccuReg Patient Access is a very powerful front-end eligibility and clearance-estimation product. It...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has a client success person who comes around and does a great job. We have had some mixed...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The pricing is high. It is roughly equivalent to the services we had before, but the product has...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AccuReg Software has been pretty gracious about not nickel-and-diming. We have had to pay some...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we initially purchased the product, there were some things that weren’t how I thought they were...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I expect a vendor to proactively communicate with me, tell me what they have going on, and tell me...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We thought the product would be more interoperable with our acute care EMR than it is. We have had...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is superior in the industry in terms of actual functionality. We looked at several...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am frustrated that we are still not able to get the implementation fully realized the way that we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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