Commentary Summary
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User Commentary
Product
There are things that we used to get from another vendor that we don't get from AccuReg. For...
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Culture, Value
In terms of AccuReg's prices, it is always helpful anytime anyone can improve prices. We rolled the...
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Product
The system is fine, but when it comes to enhancements, any time a user has to go through fewer...
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Relationship
We aren't concerned with getting access to people at AccuReg who are empowered to solve our issues....
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Relationship, Product
AccuReg Patient Access is working. We are satisfied with it. If we have enhancements, want to add...
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Relationship
We have had some issues with the vendor's customer service and timelines because there are certain...
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Relationship
AccuReg is very engaged. We have found instances where they have been very reactive on things. There...
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Relationship
AccuReg’s overall system is good. The eligibility verification is their biggest asset because it is...
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Loyalty, Value
If someone were looking for a solution for point-of-service eligibility verification, I would 100%...
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Operations
AccuReg is very responsive online, but in terms of in-person training, it would be beneficial for...
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Loyalty, Relationship
A few months ago, we wouldn’t have said that AccuReg was part of our long-term plans, but they have...
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Relationship
AccuReg is a very supportive organization. Even though they might not have all the resources'...
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Relationship
AccuReg is very responsive. I can’t think of a time when they necessarily made a promise and didn’t...
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Operations
Implementation is one of AccuReg’s weak areas; they are just inconsistent. I always get things...
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Product, Value
There is room for improvement, but AccuReg Patient Access is so integrated for our end users. For...
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Loyalty, Relationship
I have a long list of enhancements for AccuReg, but they are responsive, so I like that. Right now,...
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Relationship, Product
AccuReg is on top of what is going on in the patient access field, and they work very hard to...
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Loyalty, Relationship
I still expect to feel very strongly about AccuReg a year from now; however, they were just...
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Product, Value
I like the QA system in AccuReg Patient Access to scrub our accounts and ensure our claims are...
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Relationship, Product
AccuReg does everything they can. We meet with a representative often to go over problems we might...
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Product
We have multiple facilities we can look at, but I can't break down a search from a facility to a...
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Product
The product isn’t hard to use, but sometimes there is unique wording that people don't understand.
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Relationship
AccuReg's customer service is great. We are assigned an individual in charge of our cases. They look...
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Product
AccuReg could improve their dashboard. We have a dashboard that shows when payers are up or down in...
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Relationship
AccuReg is pretty proactive in watching which changes need to be made for new legislation. They work...
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Relationship, Product
AccuReg’s greatest strength is their QA tool, which works hand-in-hand with their eligibility tool....
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Culture
AccuReg avoids charging for every little thing, but we had to renegotiate our contract for some...
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Product
We want the ability to consume some of the data from our modules or EMR system into AccuReg Patient...
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Product, Product
AccuReg sets the product up the way we want it to be set up, and if we need something added, or if...
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Relationship, Relationship
We are pretty happy with AccuReg. We like the vendor's QA, responsiveness, and ability to create and...
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Relationship, Relationship, Operations, Operations
The vendor should have done a better job of providing some of the groundwork for the go-live. The...
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Product, Product
The product works with the systems at hospitals and hospital-based clinics. The users find the...
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Operations, Operations
Training new users on the product is easy. I trained a new supervisor, and that only took me about...
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Culture, Relationship
The support that we receive from AccuReg is top notch. The upgrades are done quickly and efficiently...
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Loyalty
We left AccuReg because we wanted a solution that integrated with a financial platform we were using....
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Loyalty
I have had a very good experience with AccuReg Patient Access, and we are actually looking into some...
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Relationship, Product
A long time ago, we had a bit of a hiccup with AccuReg Patient Access. A new version went into...
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Operations
Anytime we need training from AccuReg, there is someone available to us, even if it is someone at a...
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Product
We are struggling a little because what AccuReg Patient Access is pulling isn't matching what we...
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Relationship
Anytime we have a need for something from AccuReg’s support team, there is somebody available to...
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Relationship
I feel I can talk to anybody at any level of AccuReg's organization. Either they have answers, or...
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Product
I would tell someone looking at AccuReg Patient Access that it is my favorite system. In terms of...
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Product
With the reports in AccuReg Patient Access, we can get just about anything that we need, and that is...
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Relationship
If I take any question, issue, or whatever to AccuReg, they are very quick to respond.
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Product
Sometimes the verbiage on the edits for the registration that we need to fix is like a riddle....
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Loyalty, Product
We have requested some things that AccuReg is going to put in for enhancement requests. We want to...
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Relationship
AccuReg is really easy to work with. I really like the entire team that we have worked with. Their...
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Relationship
Our partnership with AccuReg has been above and beyond. When we first started with the AccuReg...
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Loyalty, Value
Because of where we are headed, we will unfortunately not use AccuReg Patient Access anymore, but...
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Product, Value
The QA system is very strong within AccuReg Patient Access. If I can come up with logic that makes...
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Relationship, Product
There is a little more of an opportunity for some quality assurance on the AccuReg side related to...
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Product
What makes AccuReg Patient Access different is that it uses a certain type of interface. When we...
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Culture, Relationship
AccuReg has great service. We meet regularly with our client services coordinator, and they are...
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Product
The automation within AccuReg Patient Access is what I really like about the product; when I was...
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Relationship
The communication level from AccuReg is great. Overall, we are self-sufficient with the product. If...
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Loyalty, Relationship, Product
We do not want to rely on AccuReg for answers about authorizations. We want to handle access better...
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Product
We use the product daily; it is our go-to system. Everyone in the company uses the product for three...
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Relationship
AccuReg has been great at providing us with the information we have needed. Our experience with the...
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Relationship
So far, things have been great. Whenever I have a problem, I can email our care management...
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Operations
Some people from AccuReg came to teach our staff about AccuReg Patient Access, and our staff had a...
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Operations
It would be better if the vendor spent a little more time spent at our organization and gave us more...
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Loyalty, Operations, Product, Value
I used AccuReg's system at my previous organization, and I liked the system so much that I brought...
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Loyalty, Product
I would have loved to get the eligibility piece in AccuReg's system because I know how the...
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Loyalty
We are looking at one of the pieces of AccuReg's system, and we are going to look at a demo of that...
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