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Clearance Patient Access Suite Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Optum has to introduce agentic solutions to solve claims errors with Clearance Patient Access Suite,...
The deficiency with Clearance Patient Access Suite is the inability we have to roll up multiple...
We have a great relationship with Optum.
We have had some recent challenges that are taking a little longer to resolve than I would have...
We are doing a rollout right now to make Clearance Patient Access Suite automated. Right now, it is...
The system can get a bit delayed. It could be quicker at times, but there are times when the system...
One strength of the system is that we can look back at eligibility for older dates because some of...
Commentary Summary
Comment Type Breakout