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Clearance Patient Access Suite Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Commentary Summary

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User Commentary

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Manager

Relationship

We have been with Optum for so long, and they have gotten so massive. There is more jumping through...

Mar 2025
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(0)
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Manager

Product

We use the Clearance Patient Access Suite side for eligibility purposes, but we also have Optum's...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

When it comes to being proactive, our actual account representatives do a decent job. They do a...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty

We are planning to use systems from multiple vendors for insurance verification. Before the breach,...

Feb 2025
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VP/Other Executive

Value

Optum nickel-and-dimes us a bit. The bigger issues that we are dealing with them on are required...

Feb 2025
||
(0)
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VP/Other Executive

Product

Clearance Patient Access Suite is a pretty stale product that Optum isn't producing a lot of new...

Feb 2025
||
(0)
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VP/Other Executive

Product

We have never been able to roll the system out at scale because of the breach. Optum has tried to...

Feb 2025
||
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VP/Other Executive

Culture

The vendor avoids charging for every little thing, but I guess that is based on people's contracts....

Jan 2025
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(0)
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Director

Product

After a ransomware attack, the vendor got Clearance Patient Access Suite up and running faster than...

Jan 2025
||
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Director

Product

We aren't utilizing the tool to its capacity. While it has our prices included and all the...

Jan 2025
||
(0)
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Manager

Relationship

With the Change Healthcare cyberattack, we were lost. There was no backup, no support, and no...

Jan 2025
||
(0)
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Manager

Relationship

I have people at Optum who I have known for years, and they try to resolve my issues once I yell at...

Jan 2025
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Manager

Relationship, Value

We have a problem with Optum shutting off and deactivating our price estimation. We told them when...

Jan 2025
||
(0)
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Manager

Loyalty, Relationship

Optum went to this awful PingID access where, even today after being on their product for a while,...

Jan 2025
||
(0)
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Manager

Operations

Optum’s training has gone down a little over the years, and I never got access to their community...

Jan 2025
||
(0)
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Manager

Product

I love Clearance Patient Access Suite. I don't have any issues when the solution is up and running....

Jan 2025
||
(0)
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VP/Other Executive

Loyalty

From the outcome perspective of Change Healthcare's system overall, we can do insurance...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Change Healthcare’s response to the cybersecurity event was below par. They don't have control over...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Operations

Change Healthcare communicates, but they could do more, and their technology seems obsolete. Based...

Jul 2024
||
(0)
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