Clearance Patient Access Suite Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty
From the outcome perspective of Change Healthcare's system overall, we can do insurance...
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Relationship
Change Healthcare’s response to the cybersecurity event was below par. They don't have control over...
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Relationship, Operations
Change Healthcare communicates, but they could do more, and their technology seems obsolete. Based...
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Value
The number of payers that Change Healthcare can run eligibility for is extremely limited. I think we...
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Relationship, Product
Change Healthcare is behind the times in terms of technology. Most other companies have a pre-scrub...
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Culture
We were misled and disappointed in signing up for a tool with Change Healthcare because we paid them...
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Product
With Clearance Patient Access Suite, we are having a lot of issues with the eligibility not coming...
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Relationship
I don’t know whether the vendor got bought out or got new management, but Change Healthcare’s...
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Product
When Clearance Patient Access Suite works, it is great. The solution is not hard to use.
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Product
From a user standpoint, it is easy to go in and pull up information in Clearance Patient Access Suite....
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Relationship
Change Healthcare’s support is sometimes lacking. It is hard to get through to someone. It is hard...
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Relationship
When Change Healthcare is having system issues, they send us emails. They warn us, and that is more...
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Relationship
Change Healthcare has had mass layoffs, so we don’t have an account executive. The one we had, whom...
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Product
Change Healthcare needs to improve their eligibility responses. I would love it if there were an...
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Operations
The vendor has a community education site that I go to. I have asked for specific education so I can...
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Product
I would like more alerts from Change Healthcare because every payer looks the same, and also, the...
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Product
Change Healthcare doesn't have a good, robust medical necessity product. But they dominate in terms...
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Product
Server upgrades with Clearance Patient Access Suite are not always great. They can be a little wonky...
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Relationship
Things have always taken some time with Change Healthcare because the vendor has to reach out to...
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Relationship, Product
Historically, with previous management that we had, our experience was very positive. It has gone...
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Relationship
When the vendor changed over to Optum, they got really quiet. When they were just Change Healthcare,...
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Product
The product doesn't do everything that we need it to do, but it is relatively easy for the end user.
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Relationship
We have a point of contact at Change Healthcare that we can contact if the system goes down or...
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