Clearance Patient Access Suite Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
We have a great relationship with Optum.
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Relationship
We have had some recent challenges that are taking a little longer to resolve than I would have...
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Product
We are doing a rollout right now to make Clearance Patient Access Suite automated. Right now, it is...
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Product
The system can get a bit delayed. It could be quicker at times, but there are times when the system...
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Product
One strength of the system is that we can look back at eligibility for older dates because some of...
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Relationship
Optum is very difficult to deal with in all areas. The web portal is difficult to navigate for prior...
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Relationship
We have been with Optum for so long, and they have gotten so massive. There is more jumping through...
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Product
We use the Clearance Patient Access Suite side for eligibility purposes, but we also have Optum's...
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Loyalty, Relationship
When it comes to being proactive, our actual account representatives do a decent job. They do a...
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Loyalty
We are planning to use systems from multiple vendors for insurance verification. Before the breach,...
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Value
Optum nickel-and-dimes us a bit. The bigger issues that we are dealing with them on are required...
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Product
Clearance Patient Access Suite is a pretty stale product that Optum isn't producing a lot of new...
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Product
We have never been able to roll the system out at scale because of the breach. Optum has tried to...
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Culture
The vendor avoids charging for every little thing, but I guess that is based on people's contracts....
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Product
After a ransomware attack, the vendor got Clearance Patient Access Suite up and running faster than...
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Product
We aren't utilizing the tool to its capacity. While it has our prices included and all the...
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