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Clearance Patient Access Suite Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Other C-Suite

Optum has to introduce agentic solutions to solve claims errors with Clearance Patient Access Suite,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Other C-Suite

The deficiency with Clearance Patient Access Suite is the inability we have to roll up multiple...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have a great relationship with Optum.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have had some recent challenges that are taking a little longer to resolve than I would have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We are doing a rollout right now to make Clearance Patient Access Suite automated. Right now, it is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The system can get a bit delayed. It could be quicker at times, but there are times when the system...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

One strength of the system is that we can look back at eligibility for older dates because some of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Optum is very difficult to deal with in all areas. The web portal is difficult to navigate for prior...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

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