Clearance Patient Access Suite Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
The system can get a bit delayed. It could be quicker at times, but there are times when the system...
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Product
One strength of the system is that we can look back at eligibility for older dates because some of...
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Relationship
Optum is very difficult to deal with in all areas. The web portal is difficult to navigate for prior...
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Relationship
We have been with Optum for so long, and they have gotten so massive. There is more jumping through...
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Product
We use the Clearance Patient Access Suite side for eligibility purposes, but we also have Optum's...
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Loyalty, Relationship
When it comes to being proactive, our actual account representatives do a decent job. They do a...
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Loyalty
We are planning to use systems from multiple vendors for insurance verification. Before the breach,...
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Value
Optum nickel-and-dimes us a bit. The bigger issues that we are dealing with them on are required...
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Product
Clearance Patient Access Suite is a pretty stale product that Optum isn't producing a lot of new...
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Product
We have never been able to roll the system out at scale because of the breach. Optum has tried to...
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Culture
The vendor avoids charging for every little thing, but I guess that is based on people's contracts....
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Product
After a ransomware attack, the vendor got Clearance Patient Access Suite up and running faster than...
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Product
We aren't utilizing the tool to its capacity. While it has our prices included and all the...
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Relationship
With the Change Healthcare cyberattack, we were lost. There was no backup, no support, and no...
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Relationship
I have people at Optum who I have known for years, and they try to resolve my issues once I yell at...
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Relationship, Value
We have a problem with Optum shutting off and deactivating our price estimation. We told them when...
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Loyalty, Relationship
Optum went to this awful PingID access where, even today after being on their product for a while,...
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Operations
Optum’s training has gone down a little over the years, and I never got access to their community...
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Product
I love Clearance Patient Access Suite. I don't have any issues when the solution is up and running....
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