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Optum Patient Access (AccuReg) Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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VP/Other Executive

Operations, Product

AccuReg's product performs fairly well and is easy for the end users to use.

Dec 2023
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Director

Relationship

AccuReg's support people are excellent. They reach out to us, and we have regular meetings with them...

Dec 2023
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Director

Product, Value

AccuReg could improve their kiosks. Those need to work a little better for us on the front end.

Dec 2023
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Director

Product

My users haven't had any issues with AccuReg Patient Access.

Dec 2023
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Director

Product

There are some things in the system that could be improved. For example, there is a self-pay work...

Dec 2023
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Director

Product, Value

There is value in using AccuReg Patient Access to identify errors on the system's front end before...

Dec 2023
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Manager

Culture, Product, Value

The product has been as good as what we had before, if not better, even though it is not perfect

Dec 2023
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Manager

Product

It is easy to read the verification with the product. Most of the time it is extremely accurate....

Dec 2023
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Manager

Relationship

The representative that we deal with is very sweet. We like them a lot because they are very proactive....

Dec 2023
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Manager

Culture, Product

With eligibility for certain contracts, the vendor gets things fixed to where the system reflects...

Dec 2023
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Manager

Product

Even though we have our eligibility running as an outpatient hospital, the product will still pull...

Dec 2023
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Manager

Product, Value

I like the accuracy of the estimated patient portion for the estimated cost in AccuReg Patient...

Dec 2023
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Director

Product

There are things that we used to get from another vendor that we don't get from AccuReg. For...

Dec 2023
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Manager

Culture, Value

In terms of AccuReg's prices, it is always helpful anytime anyone can improve prices. We rolled the...

Dec 2023
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Manager

Product

The system is fine, but when it comes to enhancements, any time a user has to go through fewer...

Dec 2023
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Manager

Relationship

We aren't concerned with getting access to people at AccuReg who are empowered to solve our issues....

Dec 2023
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Manager

Relationship, Product

AccuReg Patient Access is working. We are satisfied with it. If we have enhancements, want to add...

Dec 2023
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Director

Relationship

We have had some issues with the vendor's customer service and timelines because there are certain...

Dec 2023
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VP/Other Executive

Relationship

AccuReg is very engaged. We have found instances where they have been very reactive on things. There...

Nov 2023
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Manager

Relationship

AccuReg’s overall system is good. The eligibility verification is their biggest asset because it is...

Sep 2023
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Manager

Loyalty, Value

If someone were looking for a solution for point-of-service eligibility verification, I would 100%...

Sep 2023
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Manager

Operations

AccuReg is very responsive online, but in terms of in-person training, it would be beneficial for...

Sep 2023
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Manager

Loyalty, Relationship

A few months ago, we wouldn’t have said that AccuReg was part of our long-term plans, but they have...

Sep 2023
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Manager

Relationship

AccuReg is a very supportive organization. Even though they might not have all the resources'...

Sep 2023
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Director

Relationship

AccuReg is very responsive. I can’t think of a time when they necessarily made a promise and didn’t...

Aug 2023
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Director

Operations

Implementation is one of AccuReg’s weak areas; they are just inconsistent. I always get things...

Aug 2023
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Director

Product, Value

There is room for improvement, but AccuReg Patient Access is so integrated for our end users. For...

Aug 2023
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Director

Loyalty, Relationship

I have a long list of enhancements for AccuReg, but they are responsive, so I like that. Right now,...

Aug 2023
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Director

Relationship, Product

AccuReg is on top of what is going on in the patient access field, and they work very hard to...

Aug 2023
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Director

Loyalty, Relationship

I still expect to feel very strongly about AccuReg a year from now; however, they were just...

Aug 2023
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Manager

Product, Value

I like the QA system in AccuReg Patient Access to scrub our accounts and ensure our claims are...

Jun 2023
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Manager

Relationship, Product

AccuReg does everything they can. We meet with a representative often to go over problems we might...

Jun 2023
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Manager

Product

We have multiple facilities we can look at, but I can't break down a search from a facility to a...

Jun 2023
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Manager

Product

The product isn’t hard to use, but sometimes there is unique wording that people don't understand.

Jun 2023
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Manager

Relationship

AccuReg's customer service is great. We are assigned an individual in charge of our cases. They look...

May 2023
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Manager

Product

AccuReg could improve their dashboard. We have a dashboard that shows when payers are up or down in...

May 2023
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Manager

Relationship

AccuReg is pretty proactive in watching which changes need to be made for new legislation. They work...

May 2023
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Manager

Relationship, Product

AccuReg’s greatest strength is their QA tool, which works hand-in-hand with their eligibility tool....

May 2023
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Manager

Culture

AccuReg avoids charging for every little thing, but we had to renegotiate our contract for some...

May 2023
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Manager

Product

We want the ability to consume some of the data from our modules or EMR system into AccuReg Patient...

May 2023
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Director

Product, Product

AccuReg sets the product up the way we want it to be set up, and if we need something added, or if...

Apr 2023
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Director

Relationship, Relationship

We are pretty happy with AccuReg. We like the vendor's QA, responsiveness, and ability to create and...

Apr 2023
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Director

Relationship, Relationship, Operations, Operations

The vendor should have done a better job of providing some of the groundwork for the go-live. The...

Apr 2023
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Director

Product, Product

The product works with the systems at hospitals and hospital-based clinics. The users find the...

Apr 2023
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Director

Operations, Operations

Training new users on the product is easy. I trained a new supervisor, and that only took me about...

Apr 2023
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