AccuReg Patient Access Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 6:13:10 PM and Model.EvProductId = 79310

Commentary Summary

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User Commentary

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Director

Sales and Contracting

We have to reach out to the vendor when we need something. They give us a guarantee that our...

Aug 2020
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Director

Functionality and Upgrades

AccuReg Software is much better than our last vendor because they give us a very detailed...

Aug 2020
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Director

ROI / Cost (care and feeding)

We definitely get our money’s worth. The system is pretty accurate. We have to build it correctly...

Aug 2020
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Director

Implementation and Training

AccuReg Software hasn’t offered any training other than for the medical necessity piece when we were...

Aug 2020
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Director

Implementation and Training

For the most part, we have had a very good experience with AccuReg Software at the hospital. Our...

Aug 2020
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Director

Relationship

We have had to escalate some issues that are still not working, but that gets the attention of the...

Aug 2020
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Director

Functionality and Upgrades

We have the full suite, and we weren’t able to use part of it. For the most part, the first year was...

Aug 2020
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Director

Functionality and Upgrades

The vendor does a financial clearance to actually determine whether to allow patients to set up...

Aug 2020
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Director

Future Outlook

Our contract was up, and we wanted to extend it, so we renewed it. As far as I know, we will stick...

Aug 2020
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Director

Service and Support

The vendor has a ticket system that allows us to log any concerns or problems, and we have calls...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

AccuReg Patient Access is a very powerful front-end eligibility and clearance-estimation product. It...

Aug 2020
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VP/Other Executive

Service and Support

The vendor has a client success person who comes around and does a great job. We have had some mixed...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The pricing is high. It is roughly equivalent to the services we had before, but the product has...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

AccuReg Software has been pretty gracious about not nickel-and-diming. We have had to pay some...

Aug 2020
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VP/Other Executive

Other Observations & Comments

When we initially purchased the product, there were some things that weren’t how I thought they were...

Aug 2020
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VP/Other Executive

Relationship

I expect a vendor to proactively communicate with me, tell me what they have going on, and tell me...

Aug 2020
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VP/Other Executive

Interfacing and Integration

We thought the product would be more interoperable with our acute care EMR than it is. We have had...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The product is superior in the industry in terms of actual functionality. We looked at several...

Aug 2020
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VP/Other Executive

Implementation and Training

I am frustrated that we are still not able to get the implementation fully realized the way that we...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We are generally very happy with the tools that we have from AccuReg Software. The product really...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The vendor has a lot of training available, and they work pretty closely with our team when we do...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

I give the system a high rating for supporting our integration goals. Generally, there is no...

Jun 2020
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Analyst/Coordinator

Service and Support

I would tell others that the system does everything the vendor said it would do. We have had some...

Jun 2020
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VP/Other Executive

Implementation and Training

The key to success with the product is validating the access rules in the system when doing the...

Jun 2020
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VP/Other Executive

Relationship

Our staff loves the product, and it is easy to use. The implementation was easy, and there is great...

Jun 2020
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VP/Other Executive

Service and Support

One of the best aspects is the ease of reporting and the way we are able to hold our staff...

Jun 2020
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Manager

Functionality and Upgrades

When it comes to registration QA, the system works out very well. I have done a lot of work to...

May 2020
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Manager

Relationship

We have regular conference calls with the vendor. Most of the time in the calls, we go over our top...

Apr 2020
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Manager

Functionality and Upgrades

For registration, there is no whiteboard or quick registration for an ED visit, so that is something...

Apr 2020
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Manager

Technology

I have never had any issues with AccuReg Software. I really enjoy that they created a front-end...

Apr 2020
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Manager

Functionality and Upgrades

I really wish that we would have gone with the vendor's insurance verification tool. AccuReg...

Apr 2020
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Manager

Functionality and Upgrades

AccuReg Patient Access is one of the few products that works with our ancient EMR. We don’t have...

Apr 2020
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Manager

Functionality and Upgrades

I like the idea of how the product is supposed to work. The system has had issues that are taking...

Apr 2020
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Manager

Functionality and Upgrades

It is nice how the system provides a brief summary of eligibility. We get lots of data back in an...

Apr 2020
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Manager

ROI / Cost (care and feeding)

AccuReg Software pretty much avoids charging for every little thing. We have a contract with them,...

Apr 2020
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Manager

Service and Support

I haven't had any need for any ongoing training from AcccuReg Software. I personally find the system...

Apr 2020
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Manager

Functionality and Upgrades

AccuReg Software has met with some of our leaders about bringing on some additional tools and...

Apr 2020
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Manager

Functionality and Upgrades

AccuReg Software has done quite a few upgrades to the system, and we haven't had any issues with...

Apr 2020
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Manager

Relationship

AccuReg Software sent us a nice package during the COVID-19 crisis, and I thought that was a kind...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We use the product in real-time applications. It runs behind our registrations and captures errors...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

I have a monthly call with my people at AccuReg Software. I just reach out when I have any issues....

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The registrars really like the employee scorecards because they can see what the average...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't know whether the vendor charges us for every little thing, but I know that everything I have...

Apr 2020
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Analyst/Coordinator

Implementation and Training

The vendor is always trying to train us on something.

Apr 2020
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Manager

Service and Support

We have a contact from AccuReg Software that oversees our organization. Typically, the IT department...

Apr 2020
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Manager

Functionality and Upgrades

Once the registration is completed, the transaction flows through the interface, and the data...

Apr 2020
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Manager

Functionality and Upgrades

Because of the way our EMR is set up, when we transition an encounter to an admission, the encounter...

Apr 2020
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Director

Functionality and Upgrades

I have to give the vendor credit. We work with a lot of vendors, and before we had AccuReg...

Mar 2020
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Director

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by the vendor, and they work very hard with our senior leadership to...

Mar 2020
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Director

Implementation and Training

Like most vendors, AccuReg Software is good at the new changes and the implementation. The vendor...

Mar 2020
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Director

Service and Support

As things change throughout the hospital and with insurance companies, I would like AccuReg Software...

Mar 2020
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Director

Relationship

We have many different ways to communicate with the vendor, and they are very fast to react to any...

Mar 2020
 Helpful

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Director

Implementation and Training

I don’t think my satisfaction with the vendor will change a year from now. We have had the product...

Mar 2020
 Helpful

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Director

Service and Support

There are many different ways to communicate with the vendor if there is an issue. We can email them...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would buy the system again. I don’t have a problem with it. I like how it gives us the information...

Jan 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The initial training from AccuReg Software was probably good, but the ongoing training isn't as...

Jan 2020
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Analyst/Coordinator

Service and Support

Because of the quality side of the product, the errors don't always function how we think they will....

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product functions really well. We never have any downtime when upgrades happen, so that is nice.

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

AccuReg Software usually lets us know when a new version is coming out, so we can get on the new...

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

We have a representative from AccuReg Software, and the person above our representative also visits...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I recommend the product a lot. Its functionality has helped us lower our denials because we can...

Jan 2020
 Helpful

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Director

Service and Support

Because of our workflow and the staff members we have chosen to work the registration, we have...

Jan 2020
 Helpful

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Director

Service and Support

The vendor's support structure is very similar to our IT department's structure. Sometimes the...

Jan 2020
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Director

Future Outlook

I would prefer the vendor to develop something with a button on the estimate screen that we could...

Jan 2020
 Helpful

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Director

Lessons Learned

People need to be realistic when they are doing an estimation product. In the beginning, everything...

Jan 2020
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Director

Relationship

The vendor does keep their promises, but they still owe us a few things. The vendor knows that they...

Jan 2020
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Director

Functionality and Upgrades

I wish we had the vendor on two different levels because AccuReg Software scores very high on the...

Jan 2020
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Director

Functionality and Upgrades

Our experience with the vendor has been very positive overall, and they continue to work with us....

Jan 2020
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Director

Functionality and Upgrades

The patient estimation tool is very complicated, and a lot of the struggles are region specific. The...

Jan 2020
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Director

Implementation and Training

The eligibility and registration tools function very well. The cost-estimation and...

Nov 2019
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Director

Functionality and Upgrades

With the cost estimator, AccuReg Software dumped in the chargemaster. The front office doesn't read...

Nov 2019
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Director

Service and Support

If something is not high volume for AccuReg Software, they do not want to deal with it.

Nov 2019
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Manager

Relationship

We have been more impressed with the solution than we thought we would be before we purchased it....

Nov 2019
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Manager

Relationship

The vendor is involved. The price-estimation piece takes a long time to load because contracts have...

Nov 2019
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VP/Other Executive

Relationship

We got a lot of training, and AccuReg Software did all kinds of work to help us. The problem was...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We have done robotic process automation with AccuReg Patient Access, so the system does all the...

Oct 2019
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VP/Other Executive

Service and Support

Our client success managers from AccuReg Software have been very variable. We have had some good...

Oct 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

AccuReg Software has not nickel-and-dimed us. They have covered us pretty well on the front end, and...

Oct 2019
 Helpful

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Manager

Lessons Learned

We recently rolled out the AccuReg Software system, and it has been a true learning experience for...

Aug 2019
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Manager

Win/Loss - Why they were selected (by current clients)

I loved our previous software, but we couldn't roll it into the AccuReg Software system. For patient...

Aug 2019
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Manager

Functionality and Upgrades

Being exception based, the AccuReg Software system is only going to show us what it thinks is an...

Aug 2019
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Manager

ROI / Cost (care and feeding)

Pricing is better with AccuReg Software, and they have been able to do some custom things for us.

Aug 2019
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Director

Relationship

AccuReg Software's executives are too involved. The CEO tends to talk a lot and agrees to things...

Jun 2019
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Director

Service and Support

AccuReg Software is a great company, but the software rollout caused a lot of internal...

Jun 2019
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Director

Functionality and Upgrades

AccuReg Patient Access is extremely decentralized, and a lot of the patient access functions are...

Jun 2019
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Director

Service and Support

AccuReg Software's support is good, but they don't always focus on my priorities. Financial...

Jun 2019