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AdvancedMD PM Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
Things with the product are going okay. We had some hiccups in the beginning. We had to request...
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Manager
Relationship
I don’t really feel like the product is for mental health physicians as much as it is for regular...
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Manager
Functionality and Upgrades
The system gets the job done. I feel like there is a lot more that I still have to do, and the whole...
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Manager
Service and Support
There is no new technology from AdvancedMD, and there is nothing they have shown us. When we have...
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Manager
Functionality and Upgrades
We have issues with emails going out and notifications not being sent to patients. The system is...
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Manager
Technology
When the system does work with the emails, patients, and links, it is cool. Right now, with everyone...
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Manager
Sales and Contracting
Some of the add-ons from AdvancedMD seem reasonable, but others seem highly priced considering that...
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Manager
Functionality and Upgrades
AdvancedMD is pretty easy to work with. We have issues that come up here and there, but we expect...
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Manager
Service and Support
The main thing AdvancedMD could improve is the quality of their support staff because the support...
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Manager
Implementation and Training
We had little to no training on one of the functions that we use heavily, so we had to pay extra...
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Manager
Functionality and Upgrades
The thing that sold the AdvancedMD system to me was the reporting package, which is the...
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Manager
Sales and Contracting
There could be more negotiation with AdvancedMD in terms of pricing. The price should be based on...
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Manager
Lessons Learned
If someone were looking at AdvancedMD, I would tell that person to be prepared for some struggles...
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Director
Service and Support
Over this past year, AdvancedMD has grown tremendously, and we have had a lot of issues with our...
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Director
Functionality and Upgrades
We are happy with AdvancedMD's system. I would definitely buy it again. The system is very easy to...
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CEO/President
Service and Support
The system is easy to learn and use, and it meets most of our needs. The support is solid and...
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CEO/President
Functionality and Upgrades
I would like to see the reporting capability improved; that is the only problem we have. There...
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CEO/President
Implementation and Training
AdvancedMD provides some training that clients pay for. The online support people don't help us...
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CEO/President
Functionality and Upgrades
I would do a lot more research before buying AdvancedMD's product again. I think that any system has...
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CEO/President
Functionality and Upgrades
On the scheduling side, AdvancedMD's product seems to work alright. The biggest complaint that I...
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CEO/President
Functionality and Upgrades
AdvancedMD's system has a very robust set of capabilities. The scheduling function works alright....
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CEO/President
Functionality and Upgrades
I primarily use the product for its financial aspect and some of the recording functions. My...
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CEO/President
Functionality and Upgrades
AdvancedMD has some stock reports that are marginally useful. But if customers don’t buy...
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CEO/President
Sales and Contracting
We got off to a really rocky start because there was some sleight of hand regarding how the system...
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CEO/President
Functionality and Upgrades
On the PM side, some reporting features that we thought were going to be there weren’t there. So we...
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Manager
Implementation and Training
Training for AdvancedMD PM is mostly on our own through online videos. We have an implementation...
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Manager
Service and Support
When we call into AdvancedMD, we talk to their tier-one team. The team members listen to our...
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Manager
Functionality and Upgrades
AdvancedMD PM hasn't had any great updates. We aren't the only ones that feel that way because we...
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Manager
Technology
We are planning to keep AdvancedMD PM right now, but we are not opposed to researching other...
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Manager
Interfacing and Integration
AdvancedMD PM doesn't integrate with anything. Integration with the vendor's payment system has been...
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Manager
Relationship
Sometimes we get outcomes from AdvancedMD PM, but only after hounding the vendor for very long...
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Manager
Relationship
We have no executive involvement from AdvancedMD. They need to just listen to their clients. I...
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Manager
Relationship
AdvancedMD introduced NEST as an option to get feedback from clients, but the vendor needs to...
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Manager
Sales and Contracting
Our problems with AdvancedMD PM started at implementation. A big part of the process felt like a...
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Manager
ROI / Cost (care and feeding)
We have to pay for everything with AdvancedMD PM. We pay quite a bit to put our information in the...
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Physician
Functionality and Upgrades
AdvancedMD's practice management tool is extraordinary. It has industry standard tools for scrubbing...
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Director
Other Observations & Comments
It is possible that AdvancedMD just can’t handle our type of business. They tell us often that we...
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Director
Other Observations & Comments
We have no new technology from AdvancedMD. However, In all fairness, AdvancedMD has a system that...
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Director
Implementation and Training
I requested some training, and it took a few weeks for AdvancedMD to get someone to train me. The...
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Director
Implementation and Training
The AdvancedMD tool could be more intuitive. The way that the coding is set up is not intuitive or...
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Director
Service and Support
The problem is not that AdvancedMD doesn’t keep promises; it is just that they don’t know how to do...
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Director
Service and Support
We only have one point of contact that can support us. Members of the operations team say that they...
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Director
Functionality and Upgrades
The PM piece works as AdvancedMD said it would. That part is fine. The A/R and billing pieces do not...
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Director
Functionality and Upgrades
I would never recommend AdvancedMD PM. It doesn’t work. It is ridiculous that we keep having the...
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Director
Sales and Contracting
We found out that we were being charged too much. AdvancedMD was aware that they were charging us...
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Director
Future Outlook
This system is not part of our long-term plans. The financial reporting is not adequate. We are...
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Manager
Implementation and Training
AdvancedMD offers a certain amount of training hours, and we get to decide when we need extra...
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Manager
Functionality and Upgrades
I love AdvancedMD PM. Everything is all together. It is all synced. The system is extremely user...
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Manager
Functionality and Upgrades
We wish the reports were different. They are very limited, and we would have to pay to create...
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Manager
Lessons Learned
We are able to scan things into AdvancedMD PM, but there are certain brands of technology that work...
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Analyst/Coordinator
Functionality and Upgrades
AdvancedMD PM is wonderful, and we rarely have issues with it. AdvancedMD really roped us in with...
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Analyst/Coordinator
Sales and Contracting
AdvancedMD tells us a price for a basic package and then shows us all of the things that the tool...
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Analyst/Coordinator
Sales and Contracting
We get charged for every visit we bill for. There was an error that made it so we had to manually...
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Manager
Implementation and Training
We had a very knowledgeable trainer from AdvancedMD come to our office and teach us how to use the...
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Manager
Functionality and Upgrades
Our billing software from AdvancedMD is great. We have the tools to manage claims, get reports, and...
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Manager
ROI / Cost (care and feeding)
AdvancedMD PM has a lot of scheduling features. The rooming feature is especially helpful. We can...
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Manager
ROI / Cost (care and feeding)
I have noticed that buying modules from AdvancedMD à la carte can be very expensive. I have found it...
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Director
Other Observations & Comments
The billing tools from AdvancedMD are good. However, we recently purchased an add-on to integrate...
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Director
Functionality and Upgrades
I like that AdvancedMD PM is mostly customizable. We can make what we want from it.
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Director
ROI / Cost (care and feeding)
There are a lot of services that are charged as add-ons. AdvancedMD is kind of nickel-and-diming us...
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Director
Service and Support
The support from AdvancedMD is very good. They are helpful and act quickly when we call in for help.
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Director
Functionality and Upgrades
AdvancedMD PM is cumbersome when it comes to adding or changing personnel in the system. The system...
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Director
Future Outlook
We decided that AdvancedMD PM was not necessarily meeting our needs for scheduling. We really don’t...
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Manager
Functionality and Upgrades
We would like to see some little things improved in AdvancedMD's PM system. We have offered...
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Manager
Functionality and Upgrades
AdvancedMD's PM system has been pretty usable and stable. Overall, I do recommend the system. It has...
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Manager
ROI / Cost (care and feeding)
AdvancedMD charges for things that we would like to do ourselves. For example, we would like to...
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Manager
Future Outlook
AdvancedMD's product is part of my long-term plans. I love it, and we are not going to change software....
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Manager
Service and Support
Any time that I call AdvancedMD, someone either helps me or dials in the right person to help me. I...
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Manager
Functionality and Upgrades
I don't know why I love AdvancedMD's PM system so much. I have been working in this field for a long...
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Analyst/Coordinator
Other Observations & Comments
I definitely feel like we get what we pay for on the PM side. We have complained to AdvancedMD about...
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Analyst/Coordinator
Other Observations & Comments
AdvancedMD has more resources than we do, and the vendor's people are also experts on the software....
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Analyst/Coordinator
Implementation and Training
The implementation of this system seems to be very easy. When we are opening a new office,...
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Analyst/Coordinator
Service and Support
When I let my support representative know anything, this individual either gets on the phone with me...
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Analyst/Coordinator
Service and Support
AdvancedMD is helpful. One issue we have is with submitting tickets. AdvancedMD created this new...
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Analyst/Coordinator
Service and Support
AdvancedMD does not keep all their promises. Often we are told that they are trying to fix things,...
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Analyst/Coordinator
Functionality and Upgrades
When new products come out, the products usually have glitches that the vendor thought they fixed...
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Analyst/Coordinator
Relationship
AdvancedMD listens. It might take some time, but they do try to roll out new things that will be...
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Analyst/Coordinator
Relationship
I feel like AdvancedMD is proactive. They try to get key people to come out, meet together, and...
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Analyst/Coordinator
Lessons Learned
I already recommend the system to my peers. Overall, I am satisfied with the product. The only...
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Manager
Service and Support
AdvancedMD gets back to us about some issues, but they have failed to follow up on certain things....
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Manager
Functionality and Upgrades
We had awful software before we purchased AdvancedMD PM, so we feel pretty spoiled with it. The...
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Manager
Functionality and Upgrades
AdvancedMD needs to clarify some of the reasons for denials. There may be an interface issue between...
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Manager
Technology
Things have been mostly good with AdvancedMD PM. It seems like the system is slowing down, but the...
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