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AdvancedMD PM Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
ROI / Cost (care and feeding)
We are not surprised by unexpected charges. We are definitely in the parameters of the structure....
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Director
Implementation and Training
I had to train myself based on my own knowledge and help manuals I pieced together. If we want to...
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Director
Service and Support
I find AdvancedMD’s web support to be really helpful. I don’t really use the phone support too...
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Director
Functionality and Upgrades
Overall, the system does what we need it to do, as long as we don’t need it to do anything spectacular....
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Director
Functionality and Upgrades
AndvancedMD PM is easy to use. It hardly takes me any time to train people on it. Within just a...
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Director
Functionality and Upgrades
The only thing I would enhance in AdvancedMD's system would be the reporting. We have had to pay to...
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Physician
Functionality and Upgrades
We meet periodically with AdvancedMD. They streamline the clearinghouse with billing, and the clean...
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Physician
Other Observations & Comments
When we initially started with AdvancedMD, they were pretty poor in the way they rolled the system...
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CEO/President
Functionality and Upgrades
In the field that I specialize in, there are better clinical tools that are easier to use than...
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CEO/President
Implementation and Training
I would rate the vendor’s training a little low because of the quality and availability of the...
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CEO/President
Service and Support
AdvancedMD is pretty good at delivering capabilities, but I don’t feel like we really have much...
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Nurse
Sales and Contracting
In terms of the product working as promoted, it seems to work better on the PM side than the EHR...
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Nurse
Functionality and Upgrades
Certain areas do certain things, and we have to look at multiple areas to find the information that...
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Manager
Functionality and Upgrades
We have a lot of frustrations with AdvancedMD PM. The system has multiple issues with functionality,...
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Manager
ROI / Cost (care and feeding)
Everything with AdvancedMD has a per-provider cost, even when that doesn't seem necessary. If we...
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Manager
Implementation and Training
There were a lot of promises made by AdvancedMD during the implementation that led us to set up the...
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Manager
Implementation and Training
The training videos are not updated. The videos are for the older model, so the training doesn't...
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Manager
Future Outlook
We are currently evaluating whether we want to switch products in the future. If there were other...
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Manager
Functionality and Upgrades
I do like the ease of use. And I like the fact that a lot of the functionality is all in one place....
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Manager
Functionality and Upgrades
I like the eligibility functionality. It could use some enhancements but is still a pretty good...
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Manager
Functionality and Upgrades
The billing is pretty straightforward. With claims submissions, I do like the tool, and I do like...
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Manager
Functionality and Upgrades
AdvancedMD really needs a tool in which the patient’s registration can be more electronic and the...
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Manager
Functionality and Upgrades
One of the biggest issues with the software is the fact that the system doesn’t allow us to create a...
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Manager
Functionality and Upgrades
Unless the payment is posted electronically to the account through an ERA with the clearinghouse,...
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Manager
Functionality and Upgrades
The reporting looks really slick and fancy, but it is a bit difficult to get down to the nuts and...
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Manager
Functionality and Upgrades
Things with the product are going okay. We had some hiccups in the beginning. We had to request...
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Manager
Relationship
I don’t really feel like the product is for mental health physicians as much as it is for regular...
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Manager
Functionality and Upgrades
The system gets the job done. I feel like there is a lot more that I still have to do, and the whole...
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Manager
Service and Support
There is no new technology from AdvancedMD, and there is nothing they have shown us. When we have...
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Manager
Functionality and Upgrades
We have issues with emails going out and notifications not being sent to patients. The system is...
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Manager
Technology
When the system does work with the emails, patients, and links, it is cool. Right now, with everyone...
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