AdvancedMD PM Comments

 

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Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

Things with the product are going okay. We had some hiccups in the beginning. We had to request...

Sep 2020
 Helpful

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Manager

Relationship

I don’t really feel like the product is for mental health physicians as much as it is for regular...

Sep 2020
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Manager

Functionality and Upgrades

The system gets the job done. I feel like there is a lot more that I still have to do, and the whole...

Sep 2020
 Helpful

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Manager

Service and Support

There is no new technology from AdvancedMD, and there is nothing they have shown us. When we have...

Sep 2020
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Manager

Functionality and Upgrades

We have issues with emails going out and notifications not being sent to patients. The system is...

Sep 2020
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Manager

Technology

When the system does work with the emails, patients, and links, it is cool. Right now, with everyone...

Sep 2020
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Manager

Sales and Contracting

Some of the add-ons from AdvancedMD seem reasonable, but others seem highly priced considering that...

Oct 2019
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Manager

Functionality and Upgrades

AdvancedMD is pretty easy to work with. We have issues that come up here and there, but we expect...

Oct 2019
 Helpful

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Manager

Service and Support

The main thing AdvancedMD could improve is the quality of their support staff because the support...

Oct 2019
 Helpful

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Manager

Implementation and Training

We had little to no training on one of the functions that we use heavily, so we had to pay extra...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The thing that sold the AdvancedMD system to me was the reporting package, which is the...

Mar 2019
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Manager

Sales and Contracting

There could be more negotiation with AdvancedMD in terms of pricing. The price should be based on...

Mar 2019
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Manager

Lessons Learned

If someone were looking at AdvancedMD, I would tell that person to be prepared for some struggles...

Mar 2019
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Director

Service and Support

Over this past year, AdvancedMD has grown tremendously, and we have had a lot of issues with our...

Mar 2019
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Director

Functionality and Upgrades

We are happy with AdvancedMD's system. I would definitely buy it again. The system is very easy to...

Mar 2019
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CEO/President

Service and Support

The system is easy to learn and use, and it meets most of our needs. The support is solid and...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

I would like to see the reporting capability improved; that is the only problem we have. There...

Mar 2019
 Helpful

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CEO/President

Implementation and Training

AdvancedMD provides some training that clients pay for. The online support people don't help us...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

I would do a lot more research before buying AdvancedMD's product again. I think that any system has...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

On the scheduling side, AdvancedMD's product seems to work alright. The biggest complaint that I...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

AdvancedMD's system has a very robust set of capabilities. The scheduling function works alright....

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

I primarily use the product for its financial aspect and some of the recording functions. My...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

AdvancedMD has some stock reports that are marginally useful. But if customers don’t buy...

Mar 2019
 Helpful

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CEO/President

Sales and Contracting

We got off to a really rocky start because there was some sleight of hand regarding how the system...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

On the PM side, some reporting features that we thought were going to be there weren’t there. So we...

Mar 2019
 Helpful

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Manager

Implementation and Training

Training for AdvancedMD PM is mostly on our own through online videos. We have an implementation...

Mar 2019
 Helpful

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Manager

Service and Support

When we call into AdvancedMD, we talk to their tier-one team. The team members listen to our...

Mar 2019
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Manager

Functionality and Upgrades

AdvancedMD PM hasn't had any great updates. We aren't the only ones that feel that way because we...

Mar 2019
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Manager

Technology

We are planning to keep AdvancedMD PM right now, but we are not opposed to researching other...

Mar 2019
 Helpful

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Manager

Interfacing and Integration

AdvancedMD PM doesn't integrate with anything. Integration with the vendor's payment system has been...

Mar 2019
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Manager

Relationship

Sometimes we get outcomes from AdvancedMD PM, but only after hounding the vendor for very long...

Mar 2019
 Helpful

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Manager

Relationship

We have no executive involvement from AdvancedMD. They need to just listen to their clients. I...

Mar 2019
 Helpful

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Manager

Relationship

AdvancedMD introduced NEST as an option to get feedback from clients, but the vendor needs to...

Mar 2019
 Helpful

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Manager

Sales and Contracting

Our problems with AdvancedMD PM started at implementation. A big part of the process felt like a...

Mar 2019
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Manager

ROI / Cost (care and feeding)

We have to pay for everything with AdvancedMD PM. We pay quite a bit to put our information in the...

Mar 2019
 Helpful

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Physician

Functionality and Upgrades

AdvancedMD's practice management tool is extraordinary. It has industry standard tools for scrubbing...

Mar 2019
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Director

Other Observations & Comments

It is possible that AdvancedMD just can’t handle our type of business. They tell us often that we...

Mar 2019
 Helpful

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Director

Other Observations & Comments

We have no new technology from AdvancedMD. However, In all fairness, AdvancedMD has a system that...

Mar 2019
 Helpful

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Director

Implementation and Training

I requested some training, and it took a few weeks for AdvancedMD to get someone to train me. The...

Mar 2019
 Helpful

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Director

Implementation and Training

The AdvancedMD tool could be more intuitive. The way that the coding is set up is not intuitive or...

Mar 2019
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Director

Service and Support

The problem is not that AdvancedMD doesn’t keep promises; it is just that they don’t know how to do...

Mar 2019
 Helpful

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Director

Service and Support

We only have one point of contact that can support us. Members of the operations team say that they...

Mar 2019
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Director

Functionality and Upgrades

The PM piece works as AdvancedMD said it would. That part is fine. The A/R and billing pieces do not...

Mar 2019
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Director

Functionality and Upgrades

I would never recommend AdvancedMD PM. It doesn’t work. It is ridiculous that we keep having the...

Mar 2019
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Director

Sales and Contracting

We found out that we were being charged too much. AdvancedMD was aware that they were charging us...

Mar 2019
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Director

Future Outlook

This system is not part of our long-term plans. The financial reporting is not adequate. We are...

Mar 2019
 Helpful

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Manager

Implementation and Training

AdvancedMD offers a certain amount of training hours, and we get to decide when we need extra...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

I love AdvancedMD PM. Everything is all together. It is all synced. The system is extremely user...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

We wish the reports were different. They are very limited, and we would have to pay to create...

Feb 2019
 Helpful

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Manager

Lessons Learned

We are able to scan things into AdvancedMD PM, but there are certain brands of technology that work...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

AdvancedMD PM is wonderful, and we rarely have issues with it. AdvancedMD really roped us in with...

Feb 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

AdvancedMD tells us a price for a basic package and then shows us all of the things that the tool...

Feb 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

We get charged for every visit we bill for. There was an error that made it so we had to manually...

Feb 2019
 Helpful

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Manager

Implementation and Training

We had a very knowledgeable trainer from AdvancedMD come to our office and teach us how to use the...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

Our billing software from AdvancedMD is great. We have the tools to manage claims, get reports, and...

Feb 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

AdvancedMD PM has a lot of scheduling features. The rooming feature is especially helpful. We can...

Feb 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I have noticed that buying modules from AdvancedMD à la carte can be very expensive. I have found it...

Feb 2019
 Helpful

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Director

Other Observations & Comments

The billing tools from AdvancedMD are good. However, we recently purchased an add-on to integrate...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

I like that AdvancedMD PM is mostly customizable. We can make what we want from it.

Feb 2019
 Helpful

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Director

ROI / Cost (care and feeding)

There are a lot of services that are charged as add-ons. AdvancedMD is kind of nickel-and-diming us...

Feb 2019
 Helpful

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Director

Service and Support

The support from AdvancedMD is very good. They are helpful and act quickly when we call in for help.

Feb 2019
 Helpful

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Director

Functionality and Upgrades

AdvancedMD PM is cumbersome when it comes to adding or changing personnel in the system. The system...

Feb 2019
 Helpful

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Director

Future Outlook

We decided that AdvancedMD PM was not necessarily meeting our needs for scheduling. We really don’t...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

We would like to see some little things improved in AdvancedMD's PM system. We have offered...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

AdvancedMD's PM system has been pretty usable and stable. Overall, I do recommend the system. It has...

Feb 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

AdvancedMD charges for things that we would like to do ourselves. For example, we would like to...

Feb 2019
 Helpful

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Manager

Future Outlook

AdvancedMD's product is part of my long-term plans. I love it, and we are not going to change software....

Feb 2019
 Helpful

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Manager

Service and Support

Any time that I call AdvancedMD, someone either helps me or dials in the right person to help me. I...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

I don't know why I love AdvancedMD's PM system so much. I have been working in this field for a long...

Feb 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I definitely feel like we get what we pay for on the PM side. We have complained to AdvancedMD about...

Jan 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

AdvancedMD has more resources than we do, and the vendor's people are also experts on the software....

Jan 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation of this system seems to be very easy. When we are opening a new office,...

Jan 2019
 Helpful

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Analyst/Coordinator

Service and Support

When I let my support representative know anything, this individual either gets on the phone with me...

Jan 2019
 Helpful

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Analyst/Coordinator

Service and Support

AdvancedMD is helpful. One issue we have is with submitting tickets. AdvancedMD created this new...

Jan 2019
 Helpful

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Analyst/Coordinator

Service and Support

AdvancedMD does not keep all their promises. Often we are told that they are trying to fix things,...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When new products come out, the products usually have glitches that the vendor thought they fixed...

Jan 2019
 Helpful

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Analyst/Coordinator

Relationship

AdvancedMD listens. It might take some time, but they do try to roll out new things that will be...

Jan 2019
 Helpful

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Analyst/Coordinator

Relationship

I feel like AdvancedMD is proactive. They try to get key people to come out, meet together, and...

Jan 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

I already recommend the system to my peers. Overall, I am satisfied with the product. The only...

Jan 2019
 Helpful

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Manager

Service and Support

AdvancedMD gets back to us about some issues, but they have failed to follow up on certain things....

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

We had awful software before we purchased AdvancedMD PM, so we feel pretty spoiled with it. The...

Dec 2018
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Manager

Functionality and Upgrades

AdvancedMD needs to clarify some of the reasons for denials. There may be an interface issue between...

Dec 2018
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Manager

Technology

Things have been mostly good with AdvancedMD PM. It seems like the system is slowing down, but the...

Dec 2018