
Commentary Summary
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User Commentary
Product, Value
We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...
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Operations
The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...
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Loyalty, Relationship
We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...
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Relationship
My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...
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Relationship, Product
There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...
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Operations, Product
Whether I would buy the product again is a difficult question because I don't know what else is out...
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Relationship
AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...
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Culture, Value
AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...
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Product
As far as integration goes, I don't think the product is the issue; our RIS product has some issues....
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Loyalty, Operations, Product
AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...
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Relationship
AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...
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Product
We want the ability to download images for faster reading. We don't just want to download current...
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Product
Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.
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Product
We want the vendor to include AI.
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Product
We like the system's functionality.
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Relationship
The vendor's strength is their support.
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Relationship
The vendor could improve our experience by including high performance for now.
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Product
What I like most about the product is that it has an easy interface.
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Product
I don't have anything that I think needs to be improved in the product. The product is perfect.
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Relationship, Product
The biggest strengths of the vendor are their reliability, their product knowledge, and the fact...
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Relationship, Value
AGFA HealthCare asked me to pay for expansion when our storage was full, even though they are the...
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Loyalty
AGFA HealthCare is not part of our long-term plans. There is another vendor with more initiative to...
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Product
Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...
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Product
Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...
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Relationship
To improve my experience as a customer, the vendor needs to make changes to their service.
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Product
The thing I like most about the product is its system integrity.
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Culture
The biggest strength of the vendor is sales.
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Relationship, Product
The biggest opportunity for product improvement is around service work.
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Relationship, Product
There are no strengths with Enterprise Imaging for Radiology. There is nothing I like about the...
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Product
AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...
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Relationship, Product
AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.
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Product
We use Enterprise Imaging for Radiology for our diagnostic needs and AGFA HealthCare's universal...
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Loyalty, Relationship
The AGFA HealthCare team has stepped up in the last year and really helped us with our strategy to...
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Loyalty, Relationship, Product
AGFA HealthCare has been investing in new technology, and they have turned the corner on looking...
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Product
We are well integrated with a few solutions from AGFA HealthCare, and they all tightly interface...
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Loyalty, Relationship, Product
We have some lags here and there, but AGFA HealthCare has improved some of the issues we faced, and...
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Loyalty, Relationship
We have seen some positive changes and additions to AGFA HealthCare overall, but most importantly,...
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Relationship, Operations
Our experience with AGFA HealthCare was bumpy from the beginning, but AGFA HealthCare still has the...
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Product
AGFA HealthCare doesn't have a solution that can produce a PDF that can be used in Cerner's system.
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Culture, Loyalty, Product
If we look at the entire system, it is lacking at the periphery. I honestly don't know whether there...
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Operations, Product
I know how to use the system. However, I have heard from some end users that they don't find the...
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Relationship
We have had many talks with AGFA HealthCare's leaders, and AGFA HealthCare is always promising to be...
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Relationship
If I stomp my feet, the vendor will always respond to that. If I want something to get done at the...
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Culture
I actually warn people about going with Enterprise Imaging for Radiology. The system's radiology...
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Loyalty
We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...
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Operations
The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...
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Product
AGFA HealthCare could give more functionality to radiologists. There are some things that the...
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Product
I like the robustness of the solution. It is a very robust solution that radiologists are very...
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Relationship
AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...
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Value
AGFA usually avoids costs, but I would like to have proactive maintenance from AGFA on a regular basis....
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Loyalty
I think there is a suggestion that each area of our country will have a unified system. In our...
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Relationship
There is nothing that the vendor could do to improve our experience.
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Product
What I like about the product is that it works all the time.
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Product
The biggest opportunity for product improvement is to incorporate AI.
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Relationship
The biggest strengths of the vendor are their quick workflow and their support.
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Product
What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....
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Relationship, Product
AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.
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Product
AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...
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Product
I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...
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Relationship, Operations
AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...
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Relationship, Product
AGFA HealthCare's strengths are their helpfulness and efficiency.
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Product
We want easier SSO login and easier login in general.
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Loyalty
We chose the product as an upgrade, and we didn't think much about the alternatives. From an...
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Relationship
The vendor knows their business, technology, and product. They have experience and structure, and...
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Product
We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...
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Value
Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...
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Relationship, Operations, Product
At the time of a product launch, nothing ever goes perfectly. There were some outstanding issues...
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Loyalty, Relationship
My experience with AGFA HealthCare has been good this past year. Things have been steady, and there...
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Relationship
In terms of changes that the vendor could make to improve our experience as a customer, logging in...
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Operations, Product
Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...
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Product
Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...
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Culture, Value
AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...
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Relationship
AGFA HealthCare has excellent technical support management. I have technical support on-site with...
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Culture, Product
We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...
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Loyalty
The functionality of the solution meets our needs, except for when it comes to artificial...
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Loyalty, Product
Enterprise Imaging for Radiology's ease of use rates between the middle of the road and the top of...
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Relationship, Operations
AGFA HealthCare could improve their implementation services by having a less-siloed implementation...
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Loyalty, Relationship, Product
I would buy Enterprise Imaging for Radiology again. Overall, the solution works well, and AGFA...
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Loyalty
We like the cluster viewing, so we will keep the product for the long term.
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Value
AGFA HealthCare charges for every little thing. When I ask them for any specific statistic, they say...
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Relationship, Product
Right now, we have a critical problem with the system in the general hospital. We asked the vendor...
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Product
The product itself is good. It does everything we would expect the contemporary PACS to do. It has a...
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Loyalty, Relationship
We went to public tender, and the products were sort of short-listed to the top three. Eventually,...
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Relationship, Operations
AGFA has worked well. The transition has been pretty smooth. There were obviously minor quirks here...
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Relationship
From a project perspective and certainly from a day-to-day business-as-usual perspective, the...
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Product
AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...
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Relationship, Product
AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...
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Loyalty, Product
AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...
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Product
I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...
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Culture, Value
We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...
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Culture, Product
There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...
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Loyalty, Product
In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...
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Relationship
AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...
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Operations
AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...
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Loyalty, Operations
AGFA HealthCare is more professional with implementations than they have been in the past, but we...
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Loyalty, Value
I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...
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Product
There are still a lot of things that are not functional in the hanging protocols in Enterprise...
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Relationship
Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...
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Loyalty
My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...
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Loyalty
If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...
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Operations, Value
AGFA HealthCare’s training is expensive and not structured.
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Product
In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...
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Relationship, Operations
AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...
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Product
AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...
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Operations
At the project level, we had some issues. Things didn't go as smoothly as they should have in the...
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Loyalty, Product
I like the system's stability and interoperability. When we did a project for the system, I went...
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Operations
Implementing the system's software was easy. We had a really smooth time with our application...
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Relationship
AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...
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Product
The PACS part of the system is very good. It has a lot of functionalities that we like, including an...
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Product
The vendor has two opportunities for improvement. The first is with the RIS part of the system...
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Relationship
Our relationship with the vendor is good. We meet with them at several different levels. We have...
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Operations, Product
When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...
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Loyalty, Relationship
The vendor is very keen on wanting to help us with things, but they take a long time to do those...
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Relationship, Value
The vendor hasn't kept all of their promises in the past, but over the last year, they have been...
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Product, Value
According to my estimation, Enterprise Imaging for Radiology is the best PACS on the market. The...
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Culture, Relationship
AGFA HealthCare's aftersales service is excellent. That is important to us. We have a local support...
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Culture
AGFA HealthCare should reconsider the way they do their licenses. The number of licenses is limited...
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Operations
The implementation process went fairly well. We had a lot of meetings with AGFA HealthCare prior to...
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Relationship
The service people at AGFA HealthCare are really good. If we open up a ticket for an issue, the...
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Operations
Training went well. AGFA HealthCare sent someone especially to train our radiologists with the...
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Value
AGFA HealthCare is always trying to innovate. However, when they innovate and create new solutions,...
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Culture, Relationship, Operations
We upgraded to a newer version of Enterprise Imaging for Radiology recently. There are some...
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Operations, Product
So far, Enterprise Imaging for Radiology has been integrated with a lot of other solutions. We have...
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Operations, Product
When we upgraded Enterprise Imaging for Radiology, we had some issues with the speech recognition...
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Product
Enterprise Imaging for Radiology takes a learning curve. There is no module for my specialty, so the...
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Operations
The implementation services from AGFA HealthCare itself weren't good, but we have a very good PACS...
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Product
The solution's integration is influenced by the version of the solution we are on. Filters on...
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Relationship, Value
I would tell others that the AGFA HealthCare account management is super nice, but it just seems...
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Culture, Value
Enterprise Imaging for Radiology has been pretty stable, but AGFA HealthCare is not responsive when...
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Culture, Relationship, Operations
We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...
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Relationship
My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...
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Loyalty, Relationship
We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...
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Product
I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...
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Relationship
AGFA HealthCare always supports us.
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Culture, Relationship, Product
AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...
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Product
Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...
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Loyalty, Relationship
Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...
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Operations
Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...
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Loyalty
We feel fairly confident about upgrading the product because we have been through the process a few...
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Culture, Value
AGFA HealthCare is a private business, so I wouldn't call their pricing abnormal. I just feel like...
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Operations
The vendor's implementation services are not great. That would be my big complaint. It seems like...
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Loyalty, Relationship
There is no proactive work anymore from AGFA HealthCare. Their support has really fallen down. In...
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Product
We see some weirdness in the solution. This may not even be because of the product, but we get...
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Operations
The vendor does training really well because their trainers are experienced. The trainers are good...
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Loyalty
We still have a hybrid system. We are not going to be a full enterprise because the licenses and...
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Culture, Value
Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...
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Relationship
We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....
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Operations
AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...
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Product
The system is quite intuitive. The graphic design clearly helps.
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Product
There are still things in the solution that are not very intuitive or perhaps not very visible....
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Relationship
With support tickets, there is a record that shows we are making a request, whether that request is...
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Value
There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...
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Relationship, Product
There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...
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Loyalty, Product
People always want more or need more. We might like more information on the topic of AI, as long as...
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Relationship
AGFA HealthCare does not keep all promises. With the organizational turnover they have had, we have...
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Relationship
Over the last 12 months, we certainly have had some ups and downs. I feel that we may not...
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Relationship, Product
My team has identified a number of problems that the AGFA HealthCare team has said are slated to be...
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Value
We feel every time we go to build on Enterprise Imaging for Radiology or even certain things that we...
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Relationship
I know and have access to my executives, but I don't know whether they are empowered to solve my...
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Loyalty, Relationship
We can typically get a human on the phone from AGFA HealthCare, and we know the humans that we...
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Culture, Loyalty
We certainly plan for an upgrade of Enterprise Imaging for Radiology. When thinking of upgrading...
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Culture, Relationship
If I were recommending AGFA HealthCare, I would tell others to make sure their expectations are set...
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Operations
AGFA HealthCare could do better on implementation by organizing the work and having more open...
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Relationship, Product
AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...
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Product
Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...
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Relationship
The service organization is now in physical distance and experience quite far away, so AGFA...
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Relationship
AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...
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Relationship, Product
An opportunity for AGFA HealthCare is the integration of other standalone software within our...
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Product
What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....
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Relationship
AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...
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Value
There is a lot of functionality in the product, but I find that when we explore the functionality,...
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Culture, Loyalty, Value
If our organization were to start over today, we would not choose AGFA HealthCare's system. The...
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Relationship, Value
I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...
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Loyalty
We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...
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Product
The product's strengths are its stability, reliability, and scalability.
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Product
Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.
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Product
One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...
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Relationship
My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...
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Relationship
Konimagem's support is excellent, and that has been very nice. What I like about them is that the...
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Relationship, Product, Value
I would buy the product again, and I would even recommend it. The product is excellent. The results...
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Relationship, Operations
For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...
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Operations, Product
For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...
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Loyalty, Product
One opportunity that AGFA HealthCare has is to enable the sharing of images for reports across...
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Relationship
AGFA HealthCare has good support, and I like their system's ease of use. Their product has a lot of...
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Loyalty, Relationship
AGFA HealthCare is always Best in KLAS. They will be the top vendor, or they will be the second. If...
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Culture
The sales discussion was completely different than the implementation discussion or execution. There...
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Relationship, Product
The vendor could improve our experience by improving the virtual reality suite. It is currently...
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Operations
I would like more intensive and ongoing detailed training to better use the functionalities within...
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Product
I like Enterprise Imaging for Radiology's simple ease of use and the ease of integrating with other...
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Relationship, Product
Enterprise Imaging for Radiology is good and could be better. AGFA HealthCare is slow off the...
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Product
I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...
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Relationship
AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...
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Relationship
Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...
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Product
We have the Global Remote Incident Prevention monitoring system that alerts us of any issues once it...
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Relationship
The local support people are fairly quick and good to respond. Sometimes we struggle when the...
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Operations
The vendor's initial training is good. We have had some new radiologists start, and they have...
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Culture
We made some contractual agreements, and a leader from the vendor came on-site to do the contract....
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Loyalty, Product
There are some points that AGFA can work on, but the solution in general is an excellent one. The...
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Loyalty, Value
We are fairly behind in our updates. Our practices aren't keen on change, first of all. And second...
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Loyalty, Product
From what I have seen for the upgrade paths, I think AGFA is taking the same routes as the other...
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Product, Value
Internationally, I think there is a lot of competition, but locally, I would definitely recommend AGFA....
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Product
Things are going pretty well with AGFA. We don't really have issues. The ease of use for the AGFA...
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Relationship
For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...
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Product
We haven't faced major problems with the system in years because of its stability. The system's...
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Culture, Value
Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...
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Loyalty, Product
The features we want in Enterprise Imaging for Radiology are included in the next version that will...
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Relationship
AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...
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Product
Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...
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Relationship, Product
AGFA HealthCare's biggest opportunity for improvement is to facilitate the setup, enhance and adjust...
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Relationship, Product
Enterprise Imaging for Radiology's biggest strength is that it is a relatively stable system. The...
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Operations
The project implementations are slow. AGFA HealthCare has a project, but it is very slow moving in...
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Culture, Relationship
When I approach the vendor and escalate things, they are good. The relationship is actually a...
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Product
The product is solid. It didn't used to be. It used to be a troublemaker product, but it is solid...
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Relationship, Product
Sometimes there are unpredictable post-upgrade issues.
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Loyalty, Relationship, Product
The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...
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Relationship
AGFA HealthCare's strength is their support team. I like the high availability of the solution.
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Loyalty
The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....
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Relationship
The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....
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Relationship
The technical relationship can always improve, even though it isn’t bad. As always, the relationship...
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Value
If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...
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Relationship
AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.
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Product
My favorite thing about the product is its integration capabilities.
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Relationship, Operations
To improve our experience, the vendor could maintain regular, proactive contact with customers to...
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Relationship
The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...
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Relationship, Product
AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.
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Product
AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...
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Relationship
AGFA HealthCare does attend to our tickets, but we would expect them to prioritize our calls since...
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Product, Value
The main thing that I like about the Enterprise Imaging for Radiology system is it enables us to do...
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Culture, Value
AGFA HealthCare tries to avoid charging for every little thing, but they don't always. In the...
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Loyalty, Product, Value
Currently, we have to have this massive workstation to work and report on. I know AGFA HealthCare is...
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Operations
AGFA HealthCare does have manuals, but they are based on the global product. The vendor doesn't take...
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