Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

There are some gaps in the product. The product was initially conceived for radiology, but we are...

Jun 2024
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Manager

Relationship

One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...

Jun 2024
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Manager

Relationship

As with any large project, there are problems that come up and commitments that the vendor imposes...

Jun 2024
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Manager

Relationship, Operations

The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...

Jun 2024
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Manager

Product

As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...

Jun 2024
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VP/Other Executive

Loyalty

We have expansion plans that involve very low actual costs with no margin. So, I’m not sure how...

Jun 2024
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VP/Other Executive

Operations, Product

We installed a new EHR system, and the integration was very smooth. We are also integrated with...

Jun 2024
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VP/Other Executive

Relationship

The vendor's communication is not bad; it is just more reactive than proactive. Even though the...

Jun 2024
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VP/Other Executive

Product

We have evaluated this product very well, and I would recommend it for other facilities in our...

Jun 2024
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VP/Other Executive

Relationship

We don’t have difficulties with the vendor. We have a good relationship with the vendor's team that...

Jun 2024
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VP/Other Executive

Product

We don't have issues or difficulties with the upgrades. Usually they are scheduled, and since we...

Jun 2024
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VP/Other Executive

Value

The product is a good, modern solution, and it is an alternative with slightly lower costs. The...

Jun 2024
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VP/Other Executive

Operations, Product

One thing we could advance is related to radiographic images. Thinking about AI in the diagnostic...

Jun 2024
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Analyst/Coordinator

Culture

We need more licenses. We have a cap on our licenses, and they are very limited.

May 2024
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Analyst/Coordinator

Relationship

We really like the vendor's technical support. That has always been one of AGFA HealthCare's strong...

May 2024
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Analyst/Coordinator

Culture, Relationship

The system's presence in our region has increased. However, that has a downside for customers. The...

May 2024
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Analyst/Coordinator

Product

The system isn't primarily situated in our clinical environment, but it generates super clean data....

May 2024
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Analyst/Coordinator

Operations, Product

Enterprise Imaging for Radiology is intuitive. It is stable, and it has integrated with the tools we...

May 2024
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Analyst/Coordinator

Relationship

The migration went smoothly. We addressed critical issues and had them under control. We are still...

May 2024
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Analyst/Coordinator

Relationship

We have received support from the AGFA HealthCare team, especially regarding tool administration....

May 2024
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Analyst/Coordinator

Relationship, Operations

When we needed support, we turned to AGFA HealthCare, so there was a bit of a gap because there...

May 2024
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Analyst/Coordinator

Loyalty

One thing that we didn’t have before in Enterprise Imaging for Radiology but that we will have is...

May 2024
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Director

Relationship, Relationship

We still have quite a few open calls with AGFA HealthCare’s support. They could have better...

May 2024
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Director

Operations, Operations

The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...

May 2024
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Director

Relationship, Relationship, Operations, Operations

At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...

May 2024
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Director

Loyalty, Loyalty, Product, Product

Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...

May 2024
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Director

Loyalty, Loyalty, Relationship, Relationship, Product, Product

AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...

May 2024
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Director

Relationship, Relationship

We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....

May 2024
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Director

Culture, Culture, Value, Value

Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...

May 2024
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Analyst/Coordinator

Operations

The implementation went well. The team we worked with was good and well qualified. However, there...

May 2024
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Analyst/Coordinator

Loyalty, Operations

We moved from IMPAX to Enterprise Imaging for Radiology, and we had some resistance from our users...

May 2024
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Analyst/Coordinator

Relationship, Product

The strengths of AGFA HealthCare are their status as a recognized company and their people. I like...

May 2024
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Analyst/Coordinator

Product

AGFA HealthCare could improve integration. They should review reported cases in more detail since...

May 2024
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Manager

Relationship, Product

The vendor can work on improving the platform's response speed. There are moments when the system...

May 2024
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Manager

Product

In terms of design, I believe the button that is useful is the one that directly sends us to the...

May 2024
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Manager

Relationship, Operations

The experience with AGFA HealthCare has been quite positive. From the beginning, they were very...

May 2024
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Manager

Product

I believe that the platform is very user friendly, didactic, and quite easy to understand, and it...

May 2024
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Manager

Operations, Product

I would recommend that people hire AGFA HealthCare because the platform is quite easy to understand...

May 2024
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Manager

Culture, Loyalty, Product

The system functionalities are promoted as being wonderful, but in actuality, those functionalities...

May 2024
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Manager

Operations

Training nowadays is based on having one person who configures the system teach the doctors and some...

May 2024
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Manager

Product

We have requested a lot of integration. We integrate things with the electronic health record. We...

May 2024
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Manager

Relationship

What we consider very positive, more than the system's functionality, is the vendor's support in our...

May 2024
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Manager

Relationship, Product

From an exam-taking perspective, AGFA HealthCare is very good at managing the workflow with doctors....

May 2024
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Manager

Relationship

We have had a good experience with AGFA HealthCare. We have had a lot of involvement from them to...

May 2024
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Manager

Relationship, Operations

Sometimes when there is a new version available, the installment road map isn't clear. For example,...

May 2024
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VP/Other Executive

Product

The supplier's greatest strength is availability.

May 2024
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VP/Other Executive

Product

The thing I like most about the product is its stability.

May 2024
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VP/Other Executive

Relationship

The greatest opportunity to improve the product is around having more support.

May 2024
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VP/Other Executive

Relationship

The supplier could improve my customer experience by having more closeness to the customer; also, a...

May 2024
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CIO

Loyalty, Loyalty, Relationship, Relationship

AGFA has now appointed an executive clinical radiology lead for our region, and they are pretty...

May 2024
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Analyst/Coordinator

Relationship

AGFA HealthCare's strengths are their support and the fact that the application adapts to the needs...

May 2024
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CIO

Value, Value

I have been quite impressed with AGFA recently. We used to have to pay for every little thing a few...

May 2024
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Physician

Product

The quality of the product and the integration are strengths. The system is very complete.

May 2024
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Physician

Product

Integration with Apple systems is an opportunity to improve. We would also like the opportunity for...

May 2024
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Manager

Operations

We are finally able to work smoothly with the solution. The implementation process was really hard....

May 2024
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CIO

Relationship

AGFA HealthCare's greatest strengths are that they have a robust solution that never fails and that...

May 2024
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CIO

Product

AGFA HealthCare's biggest opportunity to improve the product is the ease of integration with...

May 2024
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Manager

Relationship, Product

AGFA HealthCare's strength is their after-sales commitment. I like the system's ease of use for our...

Apr 2024
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Manager

Relationship

AGFA HealthCare needs to have specialized support engineers who have the knowledge to support us....

Apr 2024
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Manager

Loyalty, Relationship

We have no intention of switching away from Enterprise Imaging for Radiology. AGFA HealthCare always...

Apr 2024
||
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Manager

Loyalty

At this moment, we don't want to change our version of Enterprise Imaging for Radiology, but the...

Apr 2024
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VP/Other Executive

Relationship

The vendor's greatest strengths are their service and attitude.

Apr 2024
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VP/Other Executive

Product

What I like most about the product is its robustness.

Apr 2024
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VP/Other Executive

Relationship

I want the vendor to adapt more to the customers' needs.

Apr 2024
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Manager

Relationship

AGFA HealthCare's greatest strength is that they are proactive.

Apr 2024
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Manager

Relationship, Product

The thing we like most about the product is the response times.

Apr 2024
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Manager

Relationship, Value

AGFA HealthCare could improve our customer experience by not charging for everything.

Apr 2024
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Director

Product

The product is working well. It is really our core. Our day-to-day work involves working with the application....

Apr 2024
||
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Director

Relationship

The vendor should improve their service response times. The support staff is very responsive, but if...

Apr 2024
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Director

Relationship, Operations

We should have a few more regular meetings with the vendor to see what we could improve for the...

Apr 2024
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Director

Operations

During the implementations, the vendor could improve the delivery of the licenses and make it much...

Apr 2024
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Manager

Relationship, Product

If AGFA HealthCare makes and talks about a promise, they get it developed. I hope we do a lot of...

Apr 2024
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Manager

Relationship

AGFA HealthCare’s service desk team is good. Every time we call, we get an answer right away. The...

Apr 2024
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Manager

Product

There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...

Apr 2024
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Manager

Value

One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...

Apr 2024
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Manager

Culture, Relationship

Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...

Apr 2024
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Manager

Culture, Value

One issue that I have with AGFA HealthCare is its cost. When we have to do things with the vendor,...

Mar 2024
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Manager

Relationship

Our day-to-day support from AGFA HealthCare has been great. I have nothing bad to say about it. The...

Mar 2024
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Manager

Product

The system is really stable. It probably has a 99-point-something uptake. It never goes down. That...

Mar 2024
||
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Manager

Product

Aside from a few issues, Enterprise Imaging for Radiology is a better product than it was before its...

Mar 2024
||
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Manager

Product

There are a lot of new bugs in the new version of the system. For example, we use a lot of drop-down...

Mar 2024
||
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Manager

Operations

Our recent AGFA HealthCare upgrade went well. There were no hiccups during our go-live. We were even...

Mar 2024
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Manager

Loyalty, Value

AGFA HealthCare charges for everything, and they force our hand to upgrade or change versions. And...

Mar 2024
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Manager

Relationship, Value

For the first time in years, AGFA HealthCare has given us free stuff that they would have charged...

Mar 2024
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Manager

Relationship

We have been asking AGFA HealthCare about a certain issue for a while, and we have gone to different...

Mar 2024
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Manager

Loyalty, Product

We are happy with Enterprise Imaging for Radiology, and I want to keep it. It is user friendly, and...

Mar 2024
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Manager

Relationship

AGFA HealthCare has a new role called an account manager, and we have regular meetings with our...

Mar 2024
||
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...

Mar 2024
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Manager

Product

The product integrates easily with our billing system, and configuring Enterprise Imaging for...

Mar 2024
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Manager

Relationship

There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...

Mar 2024
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CIO

Relationship, Relationship

I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...

Mar 2024
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CIO

Operations, Operations

AGFA HealthCare came down and swamped the site with loads of trainers when we went live.

Mar 2024
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CIO

Product, Product

Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...

Mar 2024
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CIO

Relationship, Relationship, Product, Product

AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...

Mar 2024
||
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CIO

Culture, Culture, Value, Value

AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...

Mar 2024
||
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CIO

Operations, Operations, Product, Product

We had some hardware that it took a long time for AGFA HealthCare to install.

Mar 2024
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Manager

Product

Enterprise Imaging for Radiology has some nice features, and it is a newer product. But there are...

Mar 2024
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Manager

Relationship

If the vendor could be quick in fixing issues and if they listened to our feedback in terms of what...

Mar 2024
||
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Manager

Relationship, Operations

For the transition to Enterprise Imaging for Radiology, we booked some meetings and had some...

Mar 2024
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Manager

Product

Enterprise Imaging for Radiology has a different way of thinking from what we are used to for an...

Mar 2024
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Manager

Culture, Value

We are supposed to be saving money with Enterprise Imaging for Radiology, but we are not. The vendor...

Mar 2024
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Manager

Relationship, Operations

We are working on a project with the vendor, and they could be bugging us every day about moving...

Mar 2024
||
(0)
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Physician

Operations, Operations

The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...

Feb 2024
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Physician

Product, Product

The biggest strength of the vendor is the reliability. What I like most about the product is its stability....

Feb 2024
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Physician

Product, Product

The PACS could benefit from more streamlined operations. While there have been improvements in...

Feb 2024
||
(0)
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Physician

Product, Product

The difficulties with the system are sometimes due to the lack of tools that radiologists need but...

Feb 2024
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Manager

Relationship, Product

The system has been pretty stable, and I feel like its performance has been decent. Those are key...

Feb 2024
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Manager

Product

From a radiologist's perspective, the product is on the upper end of the market. Our radiologists...

Feb 2024
||
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Manager

Product

The product has been constant and stable, but its integration with other systems isn't fantastic....

Feb 2024
||
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Manager

Operations

When we ask the vendor for training things, they are pretty good at putting together videos and...

Feb 2024
||
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Manager

Product, Value

We haven't done an upgrade in a while, and we haven't received too many additional requests that are...

Feb 2024
||
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Physician

Operations, Operations, Product, Product

Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...

Jan 2024
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Physician

Loyalty, Loyalty, Operations, Operations, Product, Product

We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...

Jan 2024
||
(0)
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Physician

Loyalty, Loyalty, Product, Product

With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...

Jan 2024
||
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Physician

Operations, Operations, Value, Value

Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...

Jan 2024
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Physician

Relationship, Relationship

I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...

Jan 2024
||
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Physician

Value, Value

We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...

Jan 2024
||
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Physician

Product, Product

What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...

Jan 2024
||
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Physician

Relationship, Relationship, Product, Product

From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...

Jan 2024
||
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Manager

Relationship

The arm of AGFA HealthCare that is in our region doesn't quite have the right resources to do what...

Jan 2024
||
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Manager

Value

AGFA HealthCare is expensive for what we get, and we are overpaying right now. We have removed the...

Jan 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare seems to be reliant on one person in their organization to provide us with advice on...

Jan 2024
||
(0)
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Manager

Relationship, Product

Good luck understanding when the vendor is actually releasing a version. They are trying to get...

Jan 2024
||
(0)
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Manager

Culture, Relationship

We always seem to have to ask AGFA HealthCare to understand their road map and what additional...

Jan 2024
||
(0)
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CIO

Loyalty

Since our initial implementation, things have gone very well with AGFA HealthCare. We have been...

Jan 2024
||
(0)
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Director

Product, Product

We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...

Dec 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

The vendor’s biggest strengths are in their reliability.

Dec 2023
||
(0)
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Director

Product, Product

What we like most about the product is the immediate interface.

Dec 2023
||
(0)
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Director

Product, Product

The biggest area of opportunity for AGFA HealthCare is integration with other platforms.

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Value, Value

AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Culture, Relationship, Relationship

AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...

Dec 2023
||
(0)
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Manager

Relationship

If I considered only the software, I would 100% buy Enterprise Imaging for Radiology again. The...

Dec 2023
||
(0)
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Manager

Loyalty, Product

Of all PACS systems, AGFA HealthCare's system is the most flexible and forward looking. The vendor...

Dec 2023
||
(0)
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Manager

Relationship, Product

With AGFA HealthCare, there are a couple of weird user interface design decisions. Things are slowly...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty, Relationship, Relationship

AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty

We are doing some consolidation because our health system is going through big changes and...

Dec 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...

Dec 2023
||
(0)
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Relationship

The biggest strength of the vendor is proactive support.

Dec 2023
||
(0)
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Product

What I like most about the product is that it is a strong, flexible system.

Dec 2023
||
(0)
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Relationship

The vendor's biggest opportunity for product improvement is conforming their collaboration with...

Dec 2023
||
(0)
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Relationship

To improve my experience, the vendor could solve issues related to upgrading the system.

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

The biggest strengths of the vendor are that the executive team is very engaged and that the system...

Dec 2023
||
(0)
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Manager

Product

What I like most about the product is that it is intuitive and user friendly.

Dec 2023
||
(0)
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Manager

Product

The biggest opportunity for product improvement is easier image distribution beyond the hospital...

Dec 2023
||
(0)
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Manager

Product

We would like a little more clarity on the functionality of the various XERO platforms, how they...

Dec 2023
||
(0)
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Director

Product

The things that we like most about the product are that it is user friendly and that it functions...

Dec 2023
||
(0)
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Director

Product

The vendor's biggest opportunity for improvement would be with staying up to date with AI software....

Dec 2023
||
(0)
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Manager

Operations

I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...

Dec 2023
||
(0)
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Manager

Loyalty, Relationship

Agfa is coming out with new things, but we are getting less support compared to earlier days. Some...

Dec 2023
||
(0)
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Manager

Value

Agfa is very costly. Whatever we ask for comes at a high cost. They need to charge a little less,...

Dec 2023
||
(0)
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Manager

Product

Our radiologists like the quality and precision of the platform. There are some good features.

Dec 2023
||
(0)
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Director

Relationship, Operations

Agfa has been a good partner to work with. We have regular meetings to get updates, and the vendor's...

Nov 2023
||
(0)
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Director

Operations

We have appreciated the ongoing training from Agfa. It has been helpful since our go-live a few...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

We are working with Agfa on AI and look forward to adding RUBEE in the future. We have had a lot of...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Teleradiology tools and services are important for our organization. Agfa has been working on adding...

Nov 2023
||
(0)
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Director

Product

The integration Enterprise Imaging for Radiology has with other solutions and modalities is...

Nov 2023
||
(0)
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Director

Culture, Relationship

The account manager team, sales team, and executive leaders have all been very good to us. They are...

Nov 2023
||
(0)
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Director

Relationship

The support team is good and gets back to us very quickly. We really do not have any issues or...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The biggest opportunities for improvement would be to include everything from the beginning and not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Relationship, Product, Product

The vendor's main strength is the strong product knowledge they have. What we like most about the...

Nov 2023
||
(0)
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Manager

Product, Product

The vendor has opportunities in artificial intelligence. Our radiologists like to use artificial...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship

We really like the system's stability and that the vendor has good technical support. What we like...

Nov 2023
||
(0)
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Manager

Relationship

Agfa HealthCare's administration is very good, and they are experts in their field.

Nov 2023
||
(0)
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Manager

Product

The product is user friendly.

Nov 2023
||
(0)
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Manager

Product

If Agfa HealthCare could invest in artificial intelligence and merge that functionality with the...

Nov 2023
||
(0)
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Manager

Relationship, Operations

To improve my experience, Agfa HealthCare could expedite the service responses so that our patient...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

I like that the product allows us to provide specialized care. It also has innovation in the...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Culture, Value

Agfa could provide better licensing flexibility in terms of cost.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

AGFA HealthCare is a large established vendor with global deployments and resources to consult....

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

AGFA HealthCare needs to have more product experts locally based in our area for a faster turnaround...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Product

One of our challenges with Agfa HealthCare is that the reporting quality in Agfa HealthCare's system...

Nov 2023
||
(0)
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Director

Relationship

We appreciate the ability to tap into global experts from the vendor's support team when necessary.

Nov 2023
||
(0)
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Director

Product

The customizability of the system is also a downside since the default configuration did not...

Nov 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

I would like to see improvements to the cloud solution, PACS, and AI offering. I also want the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

AGFA HealthCare's system is very stable and is always working well. That is very important for us....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the support from Agfa HealthCare and the stability of the solution.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Agfa HealthCare could provide better improvements in the system upgrades.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like the reliability of Agfa and the integration of the product.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product could integrate with Apple software more. The reconstruction software and images...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

I like that the product is robust and scalable.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

The vendor could improve the product by offering better ease of integration.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

The biggest improvements the vendor could make include being more proactive and utilizing agility...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The relationship between us and the vendor is their biggest strength. The service support staff...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

I like the seamless workflows and how the system can adapt to our often complex reporting workflows...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Product

There are some features within our workflows that we would like the system to be able to facilitate...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

To improve my experience as a customer, Agfa HealthCare could offer ongoing refresher training as...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We would like to see new functionalities added to the product. Agfa should amplify integrations and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

AGFA HealthCare needs more development in their system's integration capability with other vendors'...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The Agfa team has knowledge of the product and good knowledge of the health of our business.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Agfa has an excellent willingness to collaborate and to support their clients.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Enterprise Imaging for Radiology works. It is stable and has good response times.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

The vendor's strongest aspect is their middle-level management team. I like the look and feel of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Agfa HealthCare's team here is very professional; they are specialized in what they do and have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship

I like Agfa HealthCare's attention to customer problems, and I like the system's stability.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product

Agfa HealthCare could improve the product's user interface. The user interface has not been adapted...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Agfa HealthCare's biggest strength is that they are a call away. I like all of the product's functions....

Oct 2023
||
(0)
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Director

Relationship

Agfa HealthCare could improve our experience by making frequent calls to customers and involving...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the product's ease of use, specifically the type of technology the product offers to end...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

We still need better functionality from Agfa HealthCare as well as better communication around how...

Oct 2023
||
(0)
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 or  to see details.

Manager

Product, Product

After a difficult start, the product is now stable. We really like that the product is well know....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Agfa HealthCare's system is a good radiology PACS. The system is very capable of doing the things...

Oct 2023
||
(0)
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Manager

Culture, Culture, Relationship, Relationship

If we want something from Agfa HealthCare, they are very easy to work with regarding billing because...

Oct 2023
||
(0)
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 or  to see details.

Manager

Operations, Operations

Agfa HealthCare schedules their training, and there are also ad hoc possibilities, so there is no...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

What I like about Agfa HealthCare is the dynamism of the relationships. We get immediate answers to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

The vendor's commitment and executive presence are their strongest aspects. The product is stable...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We would like to see the vendor reduce response times by escalating requests to a home matrix.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Enterprise Imaging for Radiology does well in monitoring the needs of our institution.

Oct 2023
||
(0)
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 or  to see details.

Manager

Product

The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa's operational service staff is good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The radiology department is generally happy with the reporting module.

Oct 2023
||
(0)
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 or  to see details.

Director

Product

There are some challenges with Enterprise Imaging for Radiology. Agfa's scheduler is like a poor...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Agfa's product is a good system for radiologists. However, the administrative tools should be...

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We would like Agfa to be more transparent and share more information when something happens.

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

The support for the platform and the availability of the support team are good.

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

The stability of the system is good, and the provided service has been good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

When we were looking at integration options, Agfa HealthCare came up with something that was a bit...

Oct 2023
||
(0)
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Director

Loyalty, Product

The patient can enter their credentials and see their images and reports in Enterprise Imaging for...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see improved speed with the user interface and better operability between products.

Oct 2023
||
(0)
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Director

Culture, Value

When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The product is in our plans for the next five years. Beyond that, there will be a review of funding...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience with Agfa has not been worse than it was a year ago. It is possibly slightly better...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Agfa HealthCare is simply at the top of the market in all aspects. Their product is ahead of its time....

Oct 2023
||
(0)
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Manager

Loyalty, Product

Enterprise Imaging for Radiology is a power-hungry application. The vendor did a great job of...

Oct 2023
||
(0)
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Manager

Culture, Relationship

In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...

Oct 2023
||
(0)
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 or  to see details.

Manager

Value

Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...

Oct 2023
||
(0)