Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...
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Relationship, Product
AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...
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Loyalty, Product
AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...
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Product
I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...
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Culture, Value
We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...
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Culture, Product
There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...
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Loyalty, Product
In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...
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Relationship
AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...
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Operations
AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...
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Loyalty, Operations
AGFA HealthCare is more professional with implementations than they have been in the past, but we...
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Loyalty, Value
I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...
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Product
There are still a lot of things that are not functional in the hanging protocols in Enterprise...
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Relationship
Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...
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Loyalty
My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...
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Loyalty
If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...
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Operations, Value
AGFA HealthCare’s training is expensive and not structured.
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Product
In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...
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Relationship, Operations
AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...
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Product
AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...
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Operations
At the project level, we had some issues. Things didn't go as smoothly as they should have in the...
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Loyalty, Product
I like the system's stability and interoperability. When we did a project for the system, I went...
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Operations
Implementing the system's software was easy. We had a really smooth time with our application...
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Relationship
AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...
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Product
The PACS part of the system is very good. It has a lot of functionalities that we like, including an...
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Product
The vendor has two opportunities for improvement. The first is with the RIS part of the system...
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Relationship
Our relationship with the vendor is good. We meet with them at several different levels. We have...
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Operations, Product
When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...
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Loyalty, Relationship
The vendor is very keen on wanting to help us with things, but they take a long time to do those...
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Relationship, Value
The vendor hasn't kept all of their promises in the past, but over the last year, they have been...
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Product, Value
According to my estimation, Enterprise Imaging for Radiology is the best PACS on the market. The...
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Culture, Relationship
AGFA HealthCare's aftersales service is excellent. That is important to us. We have a local support...
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Culture
AGFA HealthCare should reconsider the way they do their licenses. The number of licenses is limited...
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Operations
The implementation process went fairly well. We had a lot of meetings with AGFA HealthCare prior to...
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Relationship
The service people at AGFA HealthCare are really good. If we open up a ticket for an issue, the...
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Operations
Training went well. AGFA HealthCare sent someone especially to train our radiologists with the...
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Value
AGFA HealthCare is always trying to innovate. However, when they innovate and create new solutions,...
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Culture, Relationship, Operations
We upgraded to a newer version of Enterprise Imaging for Radiology recently. There are some...
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Operations, Product
So far, Enterprise Imaging for Radiology has been integrated with a lot of other solutions. We have...
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Operations, Product
When we upgraded Enterprise Imaging for Radiology, we had some issues with the speech recognition...
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Product
Enterprise Imaging for Radiology takes a learning curve. There is no module for my specialty, so the...
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Operations
The implementation services from AGFA HealthCare itself weren't good, but we have a very good PACS...
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Product
The solution's integration is influenced by the version of the solution we are on. Filters on...
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Relationship, Value
I would tell others that the AGFA HealthCare account management is super nice, but it just seems...
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Culture, Value
Enterprise Imaging for Radiology has been pretty stable, but AGFA HealthCare is not responsive when...
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Culture, Relationship, Operations
We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...
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Relationship
My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...
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Loyalty, Relationship
We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...
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Product
I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...
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Relationship
AGFA HealthCare always supports us.
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Culture, Relationship, Product
AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...
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Product
Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...
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Loyalty, Relationship
Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...
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Operations
Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...
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Loyalty
We feel fairly confident about upgrading the product because we have been through the process a few...
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Culture, Value
AGFA HealthCare is a private business, so I wouldn't call their pricing abnormal. I just feel like...
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Operations
The vendor's implementation services are not great. That would be my big complaint. It seems like...
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Loyalty, Relationship
There is no proactive work anymore from AGFA HealthCare. Their support has really fallen down. In...
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Product
We see some weirdness in the solution. This may not even be because of the product, but we get...
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Operations
The vendor does training really well because their trainers are experienced. The trainers are good...
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Loyalty
We still have a hybrid system. We are not going to be a full enterprise because the licenses and...
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Culture, Value
Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...
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Relationship
We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....
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Operations
AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...
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Product
The system is quite intuitive. The graphic design clearly helps.
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Product
There are still things in the solution that are not very intuitive or perhaps not very visible....
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Relationship
With support tickets, there is a record that shows we are making a request, whether that request is...
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Value
There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...
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Relationship, Product
There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...
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Loyalty, Product
People always want more or need more. We might like more information on the topic of AI, as long as...
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Relationship
AGFA HealthCare does not keep all promises. With the organizational turnover they have had, we have...
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Relationship
Over the last 12 months, we certainly have had some ups and downs. I feel that we may not...
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Relationship, Product
My team has identified a number of problems that the AGFA HealthCare team has said are slated to be...
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Value
We feel every time we go to build on Enterprise Imaging for Radiology or even certain things that we...
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Relationship
I know and have access to my executives, but I don't know whether they are empowered to solve my...
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Loyalty, Relationship
We can typically get a human on the phone from AGFA HealthCare, and we know the humans that we...
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Culture, Loyalty
We certainly plan for an upgrade of Enterprise Imaging for Radiology. When thinking of upgrading...
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Culture, Relationship
If I were recommending AGFA HealthCare, I would tell others to make sure their expectations are set...
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Operations
AGFA HealthCare could do better on implementation by organizing the work and having more open...
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Relationship, Product
AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...
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Product
Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...
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Relationship
The service organization is now in physical distance and experience quite far away, so AGFA...
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Relationship
AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...
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Relationship, Product
An opportunity for AGFA HealthCare is the integration of other standalone software within our...
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Product
What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....
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Relationship
AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...
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Value
There is a lot of functionality in the product, but I find that when we explore the functionality,...
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Culture, Loyalty, Value
If our organization were to start over today, we would not choose AGFA HealthCare's system. The...
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Relationship, Value
I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...
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Loyalty
We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...
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Product
The product's strengths are its stability, reliability, and scalability.
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Product
Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.
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Product
One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...
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Relationship
My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...
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Relationship
Konimagem's support is excellent, and that has been very nice. What I like about them is that the...
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Relationship, Product, Value
I would buy the product again, and I would even recommend it. The product is excellent. The results...
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Relationship, Operations
For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...
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Operations, Product
For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...
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Loyalty, Product
One opportunity that AGFA HealthCare has is to enable the sharing of images for reports across...
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Relationship
AGFA HealthCare has good support, and I like their system's ease of use. Their product has a lot of...
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Loyalty, Relationship
AGFA HealthCare is always Best in KLAS. They will be the top vendor, or they will be the second. If...
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Culture
The sales discussion was completely different than the implementation discussion or execution. There...
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Relationship, Product
The vendor could improve our experience by improving the virtual reality suite. It is currently...
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Operations
I would like more intensive and ongoing detailed training to better use the functionalities within...
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Product
I like Enterprise Imaging for Radiology's simple ease of use and the ease of integrating with other...
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Relationship, Product
Enterprise Imaging for Radiology is good and could be better. AGFA HealthCare is slow off the...
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Product
I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...
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Relationship
AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...
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Relationship
Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...
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Product
We have the Global Remote Incident Prevention monitoring system that alerts us of any issues once it...
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Relationship
The local support people are fairly quick and good to respond. Sometimes we struggle when the...
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Operations
The vendor's initial training is good. We have had some new radiologists start, and they have...
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Culture
We made some contractual agreements, and a leader from the vendor came on-site to do the contract....
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Loyalty, Product
There are some points that AGFA can work on, but the solution in general is an excellent one. The...
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Loyalty, Value
We are fairly behind in our updates. Our practices aren't keen on change, first of all. And second...
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Loyalty, Product
From what I have seen for the upgrade paths, I think AGFA is taking the same routes as the other...
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Product, Value
Internationally, I think there is a lot of competition, but locally, I would definitely recommend AGFA....
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Product
Things are going pretty well with AGFA. We don't really have issues. The ease of use for the AGFA...
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Relationship
For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...
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Product
We haven't faced major problems with the system in years because of its stability. The system's...
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Culture, Value
Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...
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Loyalty, Product
The features we want in Enterprise Imaging for Radiology are included in the next version that will...
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Relationship
AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...
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Product
Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...
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Relationship, Product
AGFA HealthCare's biggest opportunity for improvement is to facilitate the setup, enhance and adjust...
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Relationship, Product
Enterprise Imaging for Radiology's biggest strength is that it is a relatively stable system. The...
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Operations
The project implementations are slow. AGFA HealthCare has a project, but it is very slow moving in...
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Culture, Relationship
When I approach the vendor and escalate things, they are good. The relationship is actually a...
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Product
The product is solid. It didn't used to be. It used to be a troublemaker product, but it is solid...
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Relationship, Product
Sometimes there are unpredictable post-upgrade issues.
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Loyalty, Relationship, Product
The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...
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Relationship
AGFA HealthCare's strength is their support team. I like the high availability of the solution.
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Loyalty
The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....
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Relationship
The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....
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Relationship
The technical relationship can always improve, even though it isn’t bad. As always, the relationship...
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Value
If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...
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Relationship
AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.
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Product
My favorite thing about the product is its integration capabilities.
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Relationship, Operations
To improve our experience, the vendor could maintain regular, proactive contact with customers to...
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Relationship
The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...
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Relationship, Product
AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.
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Product
AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...
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Relationship
AGFA HealthCare does attend to our tickets, but we would expect them to prioritize our calls since...
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Product, Value
The main thing that I like about the Enterprise Imaging for Radiology system is it enables us to do...
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Culture, Value
AGFA HealthCare tries to avoid charging for every little thing, but they don't always. In the...
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Loyalty, Product, Value
Currently, we have to have this massive workstation to work and report on. I know AGFA HealthCare is...
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Operations
AGFA HealthCare does have manuals, but they are based on the global product. The vendor doesn't take...
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Culture, Loyalty, Product
I had a demo of the newest version of Enterprise Imaging for Radiology, and it looks quite enticing....
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Relationship, Operations
The application specialist is excellent, so I would give AGFA HealthCare top marks for training....
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Product
There are quite a few functions that are not available in the system. Those functions might not be...
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Culture, Value
AGFA HealthCare doesn’t charge for every little thing, but they seem to charge for a lot. Some...
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Product
We would like to have notification of urgent results and better hanging protocols of how the images...
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Product
The system is not good with integrations. We have requested interactions with several systems, and...
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Operations
The vendor's personnel that we have dealt with have been good. Some of them know the system very...
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Operations, Product
We have had many upgrades to the system that have not worked on the day they were implemented, and...
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Loyalty, Product, Value
I’m pretty happy with the product now. Some features of our product make it very good, and it is...
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Relationship
The back-end tech support is critical because if we go down for an hour, that has a big impact on...
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Relationship, Operations, Product
There are always bugs; PACS solutions are very complex. There are always things that don't work as...
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Relationship
We would like AGFA HealthCare to be more proactive with us through email or during our regular...
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Relationship, Operations
We can put in future enhancement requests to AGFA HealthCare, but the vendor is extremely slow. Over...
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Loyalty
We were very unhappy with Enterprise Imaging for Radiology for years but did not change because of...
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Operations, Product
We discovered recently that there are multiple settings in the background of the system that are not...
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Loyalty, Product
We change CAT scan, MRI, ultrasound, and x-ray machines regularly. Technology improves, and it is...
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Culture, Value
AGFA HealthCare's pricing structure is very expensive, and we are trying to integrate with some...
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Relationship, Product
The vendor is proactive about trying to resolve things. Being able to resolve things is a separate...
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Relationship
I have already recommended the vendor to others. Things are much better with AGFA HealthCare than...
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Product
I would like to see the product be a little easier for end users to minimize mistakes.
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Product
Workflows are the vendor's biggest strength.
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Relationship, Product
To improve, the vendor could resolve bugs earlier and improve the product's interface.
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Relationship, Product
One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...
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Operations
The vendor's training could be improved. The vendor could enhance their training with PDFs that...
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Product
The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...
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Relationship
We have been with the vendor's people for many years, so we have created a certain level of...
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Relationship, Operations
AGFA HealthCare took care of everything for integration. They interacted with the system staff,...
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Culture, Loyalty, Value
We had some people here who tried to put another system in from another company, but it didn't work....
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Product
We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...
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Culture, Value
What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...
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Operations
The training was all very good. There was a time when the staff were complaining a bit because there...
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Product
AGFA HealthCare's biggest strength is their Xero Universal Viewer integration. What I like most...
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Relationship
AGFA HealthCare could provide frequent updates, frequent bug fixes, and better support for...
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Culture
The vendor has told us that the new version of the system could do some things that it hasn't been...
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Product
We have had to pull back on the changes and upgrades that we want to make to our system. We have to...
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Culture, Product
Generally, the product integrates relatively well, and we may be able to move some of our staff...
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Loyalty, Product
Performance has been one of our biggest concerns as we have moved off of what we have been using....
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Culture, Value
AGFA HealthCare is one of the companies where it doesn't matter what we put up, there will be a cost...
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Operations, Product
We have had a bit of slowness in the system. The vendor's scheduler has quite a hefty load time on...
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Relationship
When it comes to the vendor's executive involvement, the vendor is quite involved when we reach out...
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Culture, Operations, Product
We have been working toward an upgrade for the system, but we have had some challenges and delays....
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Operations, Product, Value
The vendor just released a new version of the system. Ideally, we would be able to go to the latest...
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Loyalty, Relationship
We have a long history with AGFA HealthCare. We started working together through a reseller, and the...
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Product
What I like the most is the possibility of being able to integrate images from all our departments,...
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Loyalty, Product
I don't know whether our issue is because of the version we acquired, but the BI issue is not what...
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Culture, Relationship
Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...
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Operations, Value
One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...
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Loyalty
Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...
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Product
In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...
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Operations
There is some room for improvement in terms of training given that transitioning from our previous...
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Loyalty, Relationship
We still don't have all the solution modules active. We need to work on getting the whole version;...
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Relationship
Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...
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Operations
In terms of implementations, they have respected the timelines set at the beginning and have sorted...
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Product
I like the image quality and the strength of the image.
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Product
I would like to see AGFA HealthCare work on a better app to deliver the test results.
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Relationship
AGFA HealthCare responds well when there is an issue.
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Loyalty, Product
We want to be able to use a greater number of functionalities.
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Relationship
One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...
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Relationship, Product
What I like most about the product is that it is very user friendly. It allows us to incorporate all...
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Loyalty, Relationship, Product
I have no major complaints regarding our work with AGFA HealthCare. I really like their system....
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Product
An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...
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Relationship, Product
AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...
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Operations
Integration with other applications is an area for improvement. AGFA HealthCare could also improve...
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Relationship, Operations
We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...
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Relationship, Product
Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...
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Relationship
They could improve in terms of proactivity when it comes to deploying and improving the apps inside...
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Product
The system could use better consistency in the way the digital platforms work, both for basic users...
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Product
The system's strength is that it is fairly intuitive for a basic user.
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Relationship
The vendor could improve on the communication with customers. We give explanations to clinical users...
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Relationship
AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...
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Product
The system is stable and user friendly. It is excellent.
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Product
AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...
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Operations, Value
In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...
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Relationship
The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...
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Product
The system is stable and reliable. We like the reporting module.
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Relationship, Product
AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...
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Relationship, Product
There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...
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Loyalty, Relationship
When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...
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Operations
One positive thing about the training for Enterprise Imaging for Radiology was that most of the...
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Operations
We had some challenges during the implementation and customization process of certain key modules...
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Relationship
AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...
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Product
In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...
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Product
I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...
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Product
One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...
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Product
Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.
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Value
The vendor avoids charging for every little thing about 50% of the time, but not in the case of...
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Operations
The issue in terms of training was really with the people who initiated the whole project and how...
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Relationship
In the time I have been working with the vendor, their greatest strength has basically been a matter...
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Product
What I like the most is the product’s usability. For some people, the product can be very confusing...
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Loyalty
We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....
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Relationship
As a company, AGFA HealthCare has been fantastic to engage with. They are very responsive to our...
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Relationship
We have been really happy with Enterprise Imaging for Radiology. A lot of our radiologists had...
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Operations
I wish we had given ourselves more time to do the implementation. We had a really tight timeline to...
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Product
I love that I can open the screen in Enterprise Imaging for Radiology and see what our outstanding...
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Culture, Relationship
Like everyone, AGFAHealthCare is a business. They are not going to do everything for free, but they...
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Operations
AGFA HealthCare has some exceptional trainers. One of the trainers is outstanding and knows the...
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Loyalty
We chose AGFA HealthCare because they engaged well. They were very transparent in what they could...
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Relationship
In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...
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Value
AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....
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Product, Value
Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...
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Relationship
We are moving along okay with AGFA HealthCare's system. The main thing is that the applications we...
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Loyalty, Relationship, Product
In the last couple of years, AGFA HealthCare has switched their reporting tool. All of our activity...
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Culture, Value
AGFA HealthCare would like us to purchase their products, but those products are always too...
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Culture, Relationship
We have a lot of meetings with the vendor where the vendor says that they will arrange certain...
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Value
We give a lot of our time to the vendor, particularly when other sites come to look at things. We...
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Relationship, Product
There are some functionalities missing in the application. We log change requests, but change...
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Relationship
We have an alert monitoring system from AGFA HealthCare that is actually working. That is great. The...
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Operations
We recently received some training from AGFA HealthCare, but I think we knew more than the person...
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Relationship
The vendor's executive involvement is pretty good. Our previous account manager resigned, and now we...
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Value
AGFA HealthCare's systems are expensive. Everything we do with the vendor costs money, and we have...
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Operations
The product is easy to use and stable. I like its mobility. During the training and implementation,...
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Culture, Loyalty, Product
AGFA HealthCare certainly has a bit of a road map for AI and their use for it. They have embedded AI...
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Culture, Operations
AGFA HealthCare suffers from hype. They have really good marketing on new functionality, but I am...
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Relationship, Product
Overall, Enterprise Imaging for Radiology is meeting people’s needs. AGFA HealthCare does a storage...
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Product
A little while ago, a small project was carried out to stabilize the platform a little more. The QA...
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Loyalty, Product
What I like most about the product is that we have been incorporating more and more specialties into...
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Relationship
When we encounter a problem, we either resolve it with our internal service team or contact AGFA...
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Relationship
Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...
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Relationship, Product
We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....
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Loyalty, Product
As we have been configuring the product lately, every time we have made a change in a template or a...
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Culture, Operations, Product
Most of the time, the product does what AGFA HealthCare said it would do. Actually, it sometimes has...
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Operations
AGFA HealthCare is very thorough in what they do in the planning and implementation processes. They...
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Loyalty, Product
Enterprise Imaging for Radiology is very stable and reliable. In the past several months, it hasn't...
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Operations, Product
The ease of use for end users is something that we have actually struggled a bit with. Because of...
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Relationship
The vendor has very good ongoing support and web support. We also have recurring catchups with our...
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Operations
AGFA HealthCare's training could be better. They have lots of different trainings for different...
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Product
There are some gaps in the product. The product was initially conceived for radiology, but we are...
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Relationship
One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...
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Relationship
As with any large project, there are problems that come up and commitments that the vendor imposes...
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Relationship, Operations
The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...
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Product
As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...
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Culture
We need more licenses. We have a cap on our licenses, and they are very limited.
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Relationship
We really like the vendor's technical support. That has always been one of AGFA HealthCare's strong...
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Culture, Relationship
The system's presence in our region has increased. However, that has a downside for customers. The...
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Product
The system isn't primarily situated in our clinical environment, but it generates super clean data....
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Operations, Product
Enterprise Imaging for Radiology is intuitive. It is stable, and it has integrated with the tools we...
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Relationship
The migration went smoothly. We addressed critical issues and had them under control. We are still...
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Relationship
We have received support from the AGFA HealthCare team, especially regarding tool administration....
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Relationship, Operations
When we needed support, we turned to AGFA HealthCare, so there was a bit of a gap because there...
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Loyalty
One thing that we didn’t have before in Enterprise Imaging for Radiology but that we will have is...
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Relationship
We still have quite a few open calls with AGFA HealthCare’s support. They could have better...
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Operations
The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...
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Relationship, Operations
At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...
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Loyalty, Product
Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...
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Loyalty, Relationship, Product
AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...
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Relationship
We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....
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Culture, Value
Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...
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Operations
The implementation went well. The team we worked with was good and well qualified. However, there...
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Loyalty, Operations
We moved from IMPAX to Enterprise Imaging for Radiology, and we had some resistance from our users...
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Relationship, Product
The strengths of AGFA HealthCare are their status as a recognized company and their people. I like...
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Product
AGFA HealthCare could improve integration. They should review reported cases in more detail since...
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Relationship, Product
The vendor can work on improving the platform's response speed. There are moments when the system...
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Product
In terms of design, I believe the button that is useful is the one that directly sends us to the...
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Relationship, Operations
The experience with AGFA HealthCare has been quite positive. From the beginning, they were very...
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Product
I believe that the platform is very user friendly, didactic, and quite easy to understand, and it...
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Operations, Product
I would recommend that people hire AGFA HealthCare because the platform is quite easy to understand...
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Culture, Loyalty, Product
The system functionalities are promoted as being wonderful, but in actuality, those functionalities...
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Operations
Training nowadays is based on having one person who configures the system teach the doctors and some...
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Product
We have requested a lot of integration. We integrate things with the electronic health record. We...
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Relationship
What we consider very positive, more than the system's functionality, is the vendor's support in our...
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Relationship, Product
From an exam-taking perspective, AGFA HealthCare is very good at managing the workflow with doctors....
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Relationship
We have had a good experience with AGFA HealthCare. We have had a lot of involvement from them to...
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Relationship, Operations
Sometimes when there is a new version available, the installment road map isn't clear. For example,...
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Product
The supplier's greatest strength is availability.
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Product
The thing I like most about the product is its stability.
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Relationship
The greatest opportunity to improve the product is around having more support.
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Relationship
The supplier could improve my customer experience by having more closeness to the customer; also, a...
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Loyalty, Relationship
AGFA has now appointed an executive clinical radiology lead for our region, and they are pretty...
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Relationship
AGFA HealthCare's strengths are their support and the fact that the application adapts to the needs...
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Value
I have been quite impressed with AGFA recently. We used to have to pay for every little thing a few...
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Product
The quality of the product and the integration are strengths. The system is very complete.
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Product
Integration with Apple systems is an opportunity to improve. We would also like the opportunity for...
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Operations
We are finally able to work smoothly with the solution. The implementation process was really hard....
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Relationship
AGFA HealthCare's greatest strengths are that they have a robust solution that never fails and that...
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Product
AGFA HealthCare's biggest opportunity to improve the product is the ease of integration with...
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Relationship, Product
AGFA HealthCare's strength is their after-sales commitment. I like the system's ease of use for our...
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Relationship
AGFA HealthCare needs to have specialized support engineers who have the knowledge to support us....
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Loyalty, Relationship
We have no intention of switching away from Enterprise Imaging for Radiology. AGFA HealthCare always...
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Loyalty
At this moment, we don't want to change our version of Enterprise Imaging for Radiology, but the...
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Relationship
The vendor's greatest strengths are their service and attitude.
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Product
What I like most about the product is its robustness.
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Relationship
I want the vendor to adapt more to the customers' needs.
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Relationship
AGFA HealthCare's greatest strength is that they are proactive.
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Relationship, Product
The thing we like most about the product is the response times.
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Relationship, Value
AGFA HealthCare could improve our customer experience by not charging for everything.
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Product
The product is working well. It is really our core. Our day-to-day work involves working with the application....
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Relationship
The vendor should improve their service response times. The support staff is very responsive, but if...
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Relationship, Operations
We should have a few more regular meetings with the vendor to see what we could improve for the...
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Operations
During the implementations, the vendor could improve the delivery of the licenses and make it much...
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Relationship, Product
If AGFA HealthCare makes and talks about a promise, they get it developed. I hope we do a lot of...
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Relationship
AGFA HealthCare’s service desk team is good. Every time we call, we get an answer right away. The...
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Product
There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...
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Value
One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...
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Culture, Relationship
Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...
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Culture, Value
One issue that I have with AGFA HealthCare is its cost. When we have to do things with the vendor,...
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Relationship
Our day-to-day support from AGFA HealthCare has been great. I have nothing bad to say about it. The...
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Product
The system is really stable. It probably has a 99-point-something uptake. It never goes down. That...
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Product
Aside from a few issues, Enterprise Imaging for Radiology is a better product than it was before its...
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Product
There are a lot of new bugs in the new version of the system. For example, we use a lot of drop-down...
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Operations
Our recent AGFA HealthCare upgrade went well. There were no hiccups during our go-live. We were even...
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Loyalty, Value
AGFA HealthCare charges for everything, and they force our hand to upgrade or change versions. And...
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Relationship, Value
For the first time in years, AGFA HealthCare has given us free stuff that they would have charged...
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Relationship
We have been asking AGFA HealthCare about a certain issue for a while, and we have gone to different...
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Loyalty, Product
We are happy with Enterprise Imaging for Radiology, and I want to keep it. It is user friendly, and...
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Relationship
AGFA HealthCare has a new role called an account manager, and we have regular meetings with our...
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Relationship, Product
AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...
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Product
The product integrates easily with our billing system, and configuring Enterprise Imaging for...
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Relationship
There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...
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Relationship
I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...
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Operations
AGFA HealthCare came down and swamped the site with loads of trainers when we went live.
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Product
Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...
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Relationship, Product
AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...
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Culture, Value
AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...
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Operations, Product
We had some hardware that it took a long time for AGFA HealthCare to install.
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Product
Enterprise Imaging for Radiology has some nice features, and it is a newer product. But there are...
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Relationship
If the vendor could be quick in fixing issues and if they listened to our feedback in terms of what...
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Relationship, Operations
For the transition to Enterprise Imaging for Radiology, we booked some meetings and had some...
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Product
Enterprise Imaging for Radiology has a different way of thinking from what we are used to for an...
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Culture, Value
We are supposed to be saving money with Enterprise Imaging for Radiology, but we are not. The vendor...
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Relationship, Operations
We are working on a project with the vendor, and they could be bugging us every day about moving...
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Operations
The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...
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Product
The biggest strength of the vendor is the reliability. What I like most about the product is its stability....
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Product
The PACS could benefit from more streamlined operations. While there have been improvements in...
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Product
The difficulties with the system are sometimes due to the lack of tools that radiologists need but...
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Relationship, Product
The system has been pretty stable, and I feel like its performance has been decent. Those are key...
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Product
From a radiologist's perspective, the product is on the upper end of the market. Our radiologists...
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Product
The product has been constant and stable, but its integration with other systems isn't fantastic....
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Operations
When we ask the vendor for training things, they are pretty good at putting together videos and...
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Product, Value
We haven't done an upgrade in a while, and we haven't received too many additional requests that are...
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Operations, Product
Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...
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Loyalty, Operations, Product
We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...
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Loyalty, Product
With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...
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Operations, Value
Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...
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Relationship
I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...
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Value
We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...
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Product
What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...
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Relationship, Product
From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...
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Relationship
The arm of AGFA HealthCare that is in our region doesn't quite have the right resources to do what...
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Value
AGFA HealthCare is expensive for what we get, and we are overpaying right now. We have removed the...
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Relationship, Operations
AGFA HealthCare seems to be reliant on one person in their organization to provide us with advice on...
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Relationship, Product
Good luck understanding when the vendor is actually releasing a version. They are trying to get...
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Culture, Relationship
We always seem to have to ask AGFA HealthCare to understand their road map and what additional...
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Loyalty
Since our initial implementation, things have gone very well with AGFA HealthCare. We have been...
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Product
We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...
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Relationship, Product
The vendor’s biggest strengths are in their reliability.
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Product
What we like most about the product is the immediate interface.
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Product
The biggest area of opportunity for AGFA HealthCare is integration with other platforms.
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Loyalty, Value
AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...
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Culture, Relationship
AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...
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Relationship
If I considered only the software, I would 100% buy Enterprise Imaging for Radiology again. The...
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Loyalty, Product
Of all PACS systems, AGFA HealthCare's system is the most flexible and forward looking. The vendor...
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Relationship, Product
With AGFA HealthCare, there are a couple of weird user interface design decisions. Things are slowly...
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Loyalty, Relationship
AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...
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Loyalty
We are doing some consolidation because our health system is going through big changes and...
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Relationship, Product
The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...
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