Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Product

Enterprise Imaging for Radiology takes a learning curve. There is no module for my specialty, so the...

Oct 2024
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Physician

Operations

The implementation services from AGFA HealthCare itself weren't good, but we have a very good PACS...

Oct 2024
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Manager

Product

The solution's integration is influenced by the version of the solution we are on. Filters on...

Oct 2024
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Manager

Relationship, Value

I would tell others that the AGFA HealthCare account management is super nice, but it just seems...

Oct 2024
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Manager

Culture, Value

Enterprise Imaging for Radiology has been pretty stable, but AGFA HealthCare is not responsive when...

Oct 2024
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Physician

Culture, Relationship, Operations

We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...

Oct 2024
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Physician

Relationship

My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...

Oct 2024
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Physician

Loyalty, Relationship

We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...

Oct 2024
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Physician

Product

I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...

Oct 2024
||
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Manager

Relationship

AGFA HealthCare always supports us.

Oct 2024
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Physician

Culture, Relationship, Product

AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...

Oct 2024
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Physician

Product

Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...

Oct 2024
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Physician

Loyalty, Relationship

Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...

Oct 2024
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Physician

Operations

Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...

Oct 2024
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Analyst/Coordinator

Loyalty

We feel fairly confident about upgrading the product because we have been through the process a few...

Oct 2024
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Analyst/Coordinator

Culture, Value

AGFA HealthCare is a private business, so I wouldn't call their pricing abnormal. I just feel like...

Oct 2024
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Analyst/Coordinator

Operations

The vendor's implementation services are not great. That would be my big complaint. It seems like...

Oct 2024
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Analyst/Coordinator

Loyalty, Relationship

There is no proactive work anymore from AGFA HealthCare. Their support has really fallen down. In...

Oct 2024
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Analyst/Coordinator

Product

We see some weirdness in the solution. This may not even be because of the product, but we get...

Oct 2024
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Analyst/Coordinator

Operations

The vendor does training really well because their trainers are experienced. The trainers are good...

Oct 2024
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Manager

Loyalty

We still have a hybrid system. We are not going to be a full enterprise because the licenses and...

Oct 2024
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Manager

Culture, Value

Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...

Oct 2024
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Manager

Relationship

We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....

Oct 2024
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Manager

Operations

AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...

Oct 2024
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Manager

Product

The system is quite intuitive. The graphic design clearly helps.

Oct 2024
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Manager

Product

There are still things in the solution that are not very intuitive or perhaps not very visible....

Oct 2024
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Manager

Relationship

With support tickets, there is a record that shows we are making a request, whether that request is...

Oct 2024
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Manager

Value

There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...

Oct 2024
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Manager

Relationship, Product

There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...

Oct 2024
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Manager

Loyalty, Product

People always want more or need more. We might like more information on the topic of AI, as long as...

Oct 2024
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Manager

Relationship

AGFA HealthCare does not keep all promises. With the organizational turnover they have had, we have...

Oct 2024
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Manager

Relationship

Over the last 12 months, we certainly have had some ups and downs. I feel that we may not...

Oct 2024
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Manager

Relationship, Product

My team has identified a number of problems that the AGFA HealthCare team has said are slated to be...

Oct 2024
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Manager

Value

We feel every time we go to build on Enterprise Imaging for Radiology or even certain things that we...

Oct 2024
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Manager

Relationship

I know and have access to my executives, but I don't know whether they are empowered to solve my...

Oct 2024
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Manager

Loyalty, Relationship

We can typically get a human on the phone from AGFA HealthCare, and we know the humans that we...

Oct 2024
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Manager

Culture, Loyalty

We certainly plan for an upgrade of Enterprise Imaging for Radiology. When thinking of upgrading...

Oct 2024
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Manager

Culture, Relationship

If I were recommending AGFA HealthCare, I would tell others to make sure their expectations are set...

Oct 2024
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Manager

Operations

AGFA HealthCare could do better on implementation by organizing the work and having more open...

Oct 2024
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...

Oct 2024
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Analyst/Coordinator

Product

Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...

Oct 2024
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Analyst/Coordinator

Relationship

The service organization is now in physical distance and experience quite far away, so AGFA...

Oct 2024
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Manager

Relationship

AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...

Oct 2024
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Manager

Relationship, Product

An opportunity for AGFA HealthCare is the integration of other standalone software within our...

Oct 2024
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Manager

Product

What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....

Oct 2024
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Manager

Relationship

AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...

Sep 2024
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Manager

Value

There is a lot of functionality in the product, but I find that when we explore the functionality,...

Sep 2024
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Director

Culture, Loyalty, Value

If our organization were to start over today, we would not choose AGFA HealthCare's system. The...

Sep 2024
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Director

Relationship, Value

I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...

Sep 2024
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Director

Loyalty

We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...

Sep 2024
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Manager

Product

The product's strengths are its stability, reliability, and scalability.

Sep 2024
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Manager

Product

Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.

Sep 2024
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Manager

Product

One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...

Sep 2024
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Manager

Relationship

My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...

Sep 2024
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Manager

Relationship

Konimagem's support is excellent, and that has been very nice. What I like about them is that the...

Sep 2024
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Manager

Relationship, Product, Value

I would buy the product again, and I would even recommend it. The product is excellent. The results...

Sep 2024
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Manager

Relationship, Operations

For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...

Sep 2024
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Manager

Operations, Product

For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...

Sep 2024
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Manager

Loyalty, Product

One opportunity that AGFA HealthCare has is to enable the sharing of images for reports across...

Aug 2024
||
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Manager

Relationship

AGFA HealthCare has good support, and I like their system's ease of use. Their product has a lot of...

Aug 2024
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Director

Loyalty, Relationship

AGFA HealthCare is always Best in KLAS. They will be the top vendor, or they will be the second. If...

Aug 2024
||
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Director

Culture

The sales discussion was completely different than the implementation discussion or execution. There...

Aug 2024
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Physician

Relationship, Product

The vendor could improve our experience by improving the virtual reality suite. It is currently...

Aug 2024
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Manager

Operations

I would like more intensive and ongoing detailed training to better use the functionalities within...

Aug 2024
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Manager

Product

I like Enterprise Imaging for Radiology's simple ease of use and the ease of integrating with other...

Aug 2024
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Manager

Relationship, Product

Enterprise Imaging for Radiology is good and could be better. AGFA HealthCare is slow off the...

Aug 2024
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Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
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Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
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Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
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Manager

Product

We have the Global Remote Incident Prevention monitoring system that alerts us of any issues once it...

Aug 2024
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Manager

Relationship

The local support people are fairly quick and good to respond. Sometimes we struggle when the...

Aug 2024
||
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Manager

Operations

The vendor's initial training is good. We have had some new radiologists start, and they have...

Aug 2024
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Manager

Culture

We made some contractual agreements, and a leader from the vendor came on-site to do the contract....

Aug 2024
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Manager

Loyalty, Product

There are some points that AGFA can work on, but the solution in general is an excellent one. The...

Aug 2024
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Manager

Loyalty, Value

We are fairly behind in our updates. Our practices aren't keen on change, first of all. And second...

Aug 2024
||
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Manager

Loyalty, Product

From what I have seen for the upgrade paths, I think AGFA is taking the same routes as the other...

Aug 2024
||
(0)
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Manager

Product, Value

Internationally, I think there is a lot of competition, but locally, I would definitely recommend AGFA....

Aug 2024
||
(0)
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Manager

Product

Things are going pretty well with AGFA. We don't really have issues. The ease of use for the AGFA...

Aug 2024
||
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Director

Relationship

For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...

Aug 2024
||
(0)
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Director

Product

We haven't faced major problems with the system in years because of its stability. The system's...

Aug 2024
||
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Physician

Culture, Value

Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...

Aug 2024
||
(0)
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Physician

Loyalty, Product

The features we want in Enterprise Imaging for Radiology are included in the next version that will...

Aug 2024
||
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Physician

Relationship

AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...

Aug 2024
||
(0)
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Physician

Product

Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...

Aug 2024
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Analyst/Coordinator

Relationship, Product

AGFA HealthCare's biggest opportunity for improvement is to facilitate the setup, enhance and adjust...

Aug 2024
||
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Analyst/Coordinator

Relationship, Product

Enterprise Imaging for Radiology's biggest strength is that it is a relatively stable system. The...

Aug 2024
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Manager

Operations

The project implementations are slow. AGFA HealthCare has a project, but it is very slow moving in...

Aug 2024
||
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Manager

Culture, Relationship

When I approach the vendor and escalate things, they are good. The relationship is actually a...

Aug 2024
||
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Manager

Product

The product is solid. It didn't used to be. It used to be a troublemaker product, but it is solid...

Aug 2024
||
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Manager

Relationship, Product

Sometimes there are unpredictable post-upgrade issues.

Aug 2024
||
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CIO

Loyalty, Relationship, Product

The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...

Aug 2024
||
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CIO

Relationship

AGFA HealthCare's strength is their support team. I like the high availability of the solution.

Aug 2024
||
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Director

Loyalty

The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....

Aug 2024
||
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Director

Relationship

The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....

Aug 2024
||
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Director

Relationship

The technical relationship can always improve, even though it isn’t bad. As always, the relationship...

Aug 2024
||
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Director

Value

If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...

Aug 2024
||
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Manager

Relationship

AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.

Jul 2024
||
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Manager

Product

My favorite thing about the product is its integration capabilities.

Jul 2024
||
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Manager

Relationship, Operations

To improve our experience, the vendor could maintain regular, proactive contact with customers to...

Jul 2024
||
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Manager

Relationship

The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...

Jul 2024
||
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Physician

Relationship, Product

AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.

Jul 2024
||
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Physician

Product

AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...

Jul 2024
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Manager

Relationship

AGFA HealthCare does attend to our tickets, but we would expect them to prioritize our calls since...

Jul 2024
||
(0)
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Manager

Product, Value

The main thing that I like about the Enterprise Imaging for Radiology system is it enables us to do...

Jul 2024
||
(0)
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Manager

Culture, Value

AGFA HealthCare tries to avoid charging for every little thing, but they don't always. In the...

Jul 2024
||
(0)
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Manager

Loyalty, Product, Value

Currently, we have to have this massive workstation to work and report on. I know AGFA HealthCare is...

Jul 2024
||
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Manager

Operations

AGFA HealthCare does have manuals, but they are based on the global product. The vendor doesn't take...

Jul 2024
||
(0)
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Manager

Culture, Loyalty, Product

I had a demo of the newest version of Enterprise Imaging for Radiology, and it looks quite enticing....

Jul 2024
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Manager

Relationship, Operations

The application specialist is excellent, so I would give AGFA HealthCare top marks for training....

Jul 2024
||
(0)
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Manager

Product

There are quite a few functions that are not available in the system. Those functions might not be...

Jul 2024
||
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Physician

Culture, Value

AGFA HealthCare doesn’t charge for every little thing, but they seem to charge for a lot. Some...

Jul 2024
||
(0)
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Physician

Product

We would like to have notification of urgent results and better hanging protocols of how the images...

Jul 2024
||
(0)
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Physician

Product

The system is not good with integrations. We have requested interactions with several systems, and...

Jul 2024
||
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Physician

Operations

The vendor's personnel that we have dealt with have been good. Some of them know the system very...

Jul 2024
||
(0)
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Physician

Operations, Product

We have had many upgrades to the system that have not worked on the day they were implemented, and...

Jul 2024
||
(0)
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Physician

Loyalty, Product, Value

I’m pretty happy with the product now. Some features of our product make it very good, and it is...

Jul 2024
||
(0)
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Physician

Relationship

The back-end tech support is critical because if we go down for an hour, that has a big impact on...

Jul 2024
||
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Physician

Relationship, Operations, Product

There are always bugs; PACS solutions are very complex. There are always things that don't work as...

Jul 2024
||
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Physician

Relationship

We would like AGFA HealthCare to be more proactive with us through email or during our regular...

Jul 2024
||
(0)
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Physician

Relationship, Operations

We can put in future enhancement requests to AGFA HealthCare, but the vendor is extremely slow. Over...

Jul 2024
||
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Physician

Loyalty

We were very unhappy with Enterprise Imaging for Radiology for years but did not change because of...

Jul 2024
||
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Physician

Operations, Product

We discovered recently that there are multiple settings in the background of the system that are not...

Jul 2024
||
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Physician

Loyalty, Product

We change CAT scan, MRI, ultrasound, and x-ray machines regularly. Technology improves, and it is...

Jul 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare's pricing structure is very expensive, and we are trying to integrate with some...

Jul 2024
||
(0)
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Director

Relationship, Product

The vendor is proactive about trying to resolve things. Being able to resolve things is a separate...

Jul 2024
||
(0)
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Director

Relationship

I have already recommended the vendor to others. Things are much better with AGFA HealthCare than...

Jul 2024
||
(0)
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Manager

Product

I would like to see the product be a little easier for end users to minimize mistakes.

Jul 2024
||
(0)
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Manager

Product

Workflows are the vendor's biggest strength.

Jul 2024
||
(0)
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Manager

Relationship, Product

To improve, the vendor could resolve bugs earlier and improve the product's interface.

Jul 2024
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(0)
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Director

Relationship, Product

One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...

Jul 2024
||
(0)
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Director

Operations

The vendor's training could be improved. The vendor could enhance their training with PDFs that...

Jul 2024
||
(0)
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Director

Product

The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

We have been with the vendor's people for many years, so we have created a certain level of...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

AGFA HealthCare took care of everything for integration. They interacted with the system staff,...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Value

We had some people here who tried to put another system in from another company, but it didn't work....

Jul 2024
||
(0)
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Analyst/Coordinator

Product

We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Value

What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

The training was all very good. There was a time when the staff were complaining a bit because there...

Jul 2024
||
(0)
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Director

Product

AGFA HealthCare's biggest strength is their Xero Universal Viewer integration. What I like most...

Jul 2024
||
(0)
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Director

Relationship

AGFA HealthCare could provide frequent updates, frequent bug fixes, and better support for...

Jul 2024
||
(0)
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Director

Culture

The vendor has told us that the new version of the system could do some things that it hasn't been...

Jul 2024
||
(0)
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Director

Product

We have had to pull back on the changes and upgrades that we want to make to our system. We have to...

Jul 2024
||
(0)
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Director

Culture, Product

Generally, the product integrates relatively well, and we may be able to move some of our staff...

Jul 2024
||
(0)
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Director

Loyalty, Product

Performance has been one of our biggest concerns as we have moved off of what we have been using....

Jul 2024
||
(0)
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Director

Culture, Value

AGFA HealthCare is one of the companies where it doesn't matter what we put up, there will be a cost...

Jul 2024
||
(0)
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Director

Operations, Product

We have had a bit of slowness in the system. The vendor's scheduler has quite a hefty load time on...

Jul 2024
||
(0)
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Director

Relationship

When it comes to the vendor's executive involvement, the vendor is quite involved when we reach out...

Jul 2024
||
(0)
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Director

Culture, Operations, Product

We have been working toward an upgrade for the system, but we have had some challenges and delays....

Jul 2024
||
(0)
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Director

Operations, Product, Value

The vendor just released a new version of the system. Ideally, we would be able to go to the latest...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

We have a long history with AGFA HealthCare. We started working together through a reseller, and the...

Jul 2024
||
(0)
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Director

Product

What I like the most is the possibility of being able to integrate images from all our departments,...

Jul 2024
||
(0)
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Director

Loyalty, Product

I don't know whether our issue is because of the version we acquired, but the BI issue is not what...

Jul 2024
||
(0)
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Director

Culture, Relationship

Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations, Value

One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty

Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

There is some room for improvement in terms of training given that transitioning from our previous...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We still don't have all the solution modules active. We need to work on getting the whole version;...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

In terms of implementations, they have respected the timelines set at the beginning and have sorted...

Jul 2024
||
(0)
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Manager

Product

I like the image quality and the strength of the image.

Jul 2024
||
(0)
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Manager

Product

I would like to see AGFA HealthCare work on a better app to deliver the test results.

Jul 2024
||
(0)
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Manager

Relationship

AGFA HealthCare responds well when there is an issue.

Jul 2024
||
(0)
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Director

Loyalty, Product

We want to be able to use a greater number of functionalities.

Jul 2024
||
(0)
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Director

Relationship

One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...

Jul 2024
||
(0)
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Manager

Relationship, Product

What I like most about the product is that it is very user friendly. It allows us to incorporate all...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I have no major complaints regarding our work with AGFA HealthCare. I really like their system....

Jul 2024
||
(0)
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Physician

Product

An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...

Jul 2024
||
(0)
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Physician

Relationship, Product

AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...

Jul 2024
||
(0)
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Manager

Operations

Integration with other applications is an area for improvement. AGFA HealthCare could also improve...

Jul 2024
||
(0)
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Manager

Relationship, Operations

We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...

Jul 2024
||
(0)
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Manager

Relationship, Product

Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...

Jul 2024
||
(0)
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Manager

Relationship

They could improve in terms of proactivity when it comes to deploying and improving the apps inside...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system could use better consistency in the way the digital platforms work, both for basic users...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The system's strength is that it is fairly intuitive for a basic user.

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor could improve on the communication with customers. We give explanations to clinical users...

Jul 2024
||
(0)
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Director

Relationship

AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...

Jul 2024
||
(0)
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Director

Product

The system is stable and user friendly. It is excellent.

Jul 2024
||
(0)
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Director

Product

AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...

Jul 2024
||
(0)
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Director

Operations, Value

In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...

Jul 2024
||
(0)
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CIO

Relationship

The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...

Jul 2024
||
(0)
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CIO

Product

The system is stable and reliable. We like the reporting module.

Jul 2024
||
(0)
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Manager

Relationship, Product

AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...

Jul 2024
||
(0)
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Manager

Relationship, Product

There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

One positive thing about the training for Enterprise Imaging for Radiology was that most of the...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

We had some challenges during the implementation and customization process of certain key modules...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.

Jul 2024
||
(0)
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Manager

Value

The vendor avoids charging for every little thing about 50% of the time, but not in the case of...

Jul 2024
||
(0)
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Manager

Operations

The issue in terms of training was really with the people who initiated the whole project and how...

Jul 2024
||
(0)
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Manager

Relationship

In the time I have been working with the vendor, their greatest strength has basically been a matter...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

What I like the most is the product’s usability. For some people, the product can be very confusing...

Jul 2024
||
(0)
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 or  to see details.

Manager

Loyalty

We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

As a company, AGFA HealthCare has been fantastic to engage with. They are very responsive to our...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

We have been really happy with Enterprise Imaging for Radiology. A lot of our radiologists had...

Jul 2024
||
(0)
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Manager

Operations

I wish we had given ourselves more time to do the implementation. We had a really tight timeline to...

Jul 2024
||
(0)
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Manager

Product

I love that I can open the screen in Enterprise Imaging for Radiology and see what our outstanding...

Jul 2024
||
(0)
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Manager

Culture, Relationship

Like everyone, AGFAHealthCare is a business. They are not going to do everything for free, but they...

Jul 2024
||
(0)
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Manager

Operations

AGFA HealthCare has some exceptional trainers. One of the trainers is outstanding and knows the...

Jul 2024
||
(0)
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Manager

Loyalty

We chose AGFA HealthCare because they engaged well. They were very transparent in what they could...

Jul 2024
||
(0)
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Director

Relationship

In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...

Jul 2024
||
(0)
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Director

Value

AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....

Jul 2024
||
(0)
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Director

Product, Value

Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...

Jul 2024
||
(0)
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Manager

Relationship

We are moving along okay with AGFA HealthCare's system. The main thing is that the applications we...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

In the last couple of years, AGFA HealthCare has switched their reporting tool. All of our activity...

Jul 2024
||
(0)
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Manager

Culture, Value

AGFA HealthCare would like us to purchase their products, but those products are always too...

Jul 2024
||
(0)
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Manager

Culture, Relationship

We have a lot of meetings with the vendor where the vendor says that they will arrange certain...

Jul 2024
||
(0)
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Manager

Value

We give a lot of our time to the vendor, particularly when other sites come to look at things. We...

Jul 2024
||
(0)
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Manager

Relationship, Product

There are some functionalities missing in the application. We log change requests, but change...

Jul 2024
||
(0)
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Manager

Relationship

We have an alert monitoring system from AGFA HealthCare that is actually working. That is great. The...

Jul 2024
||
(0)
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Manager

Operations

We recently received some training from AGFA HealthCare, but I think we knew more than the person...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's executive involvement is pretty good. Our previous account manager resigned, and now we...

Jul 2024
||
(0)
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Manager

Value

AGFA HealthCare's systems are expensive. Everything we do with the vendor costs money, and we have...

Jul 2024
||
(0)
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Manager

Operations

The product is easy to use and stable. I like its mobility. During the training and implementation,...

Jun 2024
||
(0)
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Director

Culture, Loyalty, Product

AGFA HealthCare certainly has a bit of a road map for AI and their use for it. They have embedded AI...

Jun 2024
||
(0)
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Director

Culture, Operations

AGFA HealthCare suffers from hype. They have really good marketing on new functionality, but I am...

Jun 2024
||
(0)
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Director

Relationship, Product

Overall, Enterprise Imaging for Radiology is meeting people’s needs. AGFA HealthCare does a storage...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

A little while ago, a small project was carried out to stabilize the platform a little more. The QA...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

What I like most about the product is that we have been incorporating more and more specialties into...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

When we encounter a problem, we either resolve it with our internal service team or contact AGFA...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

As we have been configuring the product lately, every time we have made a change in a template or a...

Jun 2024
||
(0)
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Manager

Culture, Operations, Product

Most of the time, the product does what AGFA HealthCare said it would do. Actually, it sometimes has...

Jun 2024
||
(0)
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Manager

Operations

AGFA HealthCare is very thorough in what they do in the planning and implementation processes. They...

Jun 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Enterprise Imaging for Radiology is very stable and reliable. In the past several months, it hasn't...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

The ease of use for end users is something that we have actually struggled a bit with. Because of...

Jun 2024
||
(0)
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Manager

Relationship

The vendor has very good ongoing support and web support. We also have recurring catchups with our...

Jun 2024
||
(0)
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Manager

Operations

AGFA HealthCare's training could be better. They have lots of different trainings for different...

Jun 2024
||
(0)
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Manager

Product

There are some gaps in the product. The product was initially conceived for radiology, but we are...

Jun 2024
||
(0)
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Manager

Relationship

One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...

Jun 2024
||