Commentary Summary
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User Commentary
Loyalty, Value
AGFA HealthCare charges for everything, and they force our hand to upgrade or change versions. And...
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Relationship, Value
For the first time in years, AGFA HealthCare has given us free stuff that they would have charged...
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Relationship
We have been asking AGFA HealthCare about a certain issue for a while, and we have gone to different...
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Loyalty, Product
We are happy with Enterprise Imaging for Radiology, and I want to keep it. It is user friendly, and...
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Relationship
AGFA HealthCare has a new role called an account manager, and we have regular meetings with our...
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Relationship, Product
AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...
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Product
The product integrates easily with our billing system, and configuring Enterprise Imaging for...
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Relationship
There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...
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Relationship, Relationship
I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...
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Operations, Operations
AGFA HealthCare came down and swamped the site with loads of trainers when we went live.
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Product, Product
Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...
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Relationship, Relationship, Product, Product
AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...
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Culture, Culture, Value, Value
AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...
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Operations, Operations, Product, Product
We had some hardware that it took a long time for AGFA HealthCare to install.
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Product
Enterprise Imaging for Radiology has some nice features, and it is a newer product. But there are...
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Relationship
If the vendor could be quick in fixing issues and if they listened to our feedback in terms of what...
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Relationship, Operations
For the transition to Enterprise Imaging for Radiology, we booked some meetings and had some...
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Product
Enterprise Imaging for Radiology has a different way of thinking from what we are used to for an...
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Culture, Value
We are supposed to be saving money with Enterprise Imaging for Radiology, but we are not. The vendor...
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Relationship, Operations
We are working on a project with the vendor, and they could be bugging us every day about moving...
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Operations, Operations
The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...
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Product, Product
The biggest strength of the vendor is the reliability. What I like most about the product is its stability....
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Product, Product
The PACS could benefit from more streamlined operations. While there have been improvements in...
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Product, Product
The difficulties with the system are sometimes due to the lack of tools that radiologists need but...
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Relationship, Product
The system has been pretty stable, and I feel like its performance has been decent. Those are key...
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Product
From a radiologist's perspective, the product is on the upper end of the market. Our radiologists...
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Product
The product has been constant and stable, but its integration with other systems isn't fantastic....
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Operations
When we ask the vendor for training things, they are pretty good at putting together videos and...
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Product, Value
We haven't done an upgrade in a while, and we haven't received too many additional requests that are...
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Operations, Operations, Product, Product
Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...
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Loyalty, Loyalty, Operations, Operations, Product, Product
We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...
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Loyalty, Loyalty, Product, Product
With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...
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Operations, Operations, Value, Value
Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...
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Relationship, Relationship
I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...
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Value, Value
We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...
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Product, Product
What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...
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Relationship, Relationship, Product, Product
From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...
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Relationship
The arm of AGFA HealthCare that is in our region doesn't quite have the right resources to do what...
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Value
AGFA HealthCare is expensive for what we get, and we are overpaying right now. We have removed the...
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Relationship, Operations
AGFA HealthCare seems to be reliant on one person in their organization to provide us with advice on...
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Relationship, Product
Good luck understanding when the vendor is actually releasing a version. They are trying to get...
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Culture, Relationship
We always seem to have to ask AGFA HealthCare to understand their road map and what additional...
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Loyalty
Since our initial implementation, things have gone very well with AGFA HealthCare. We have been...
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Product, Product
We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...
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Relationship, Relationship, Product, Product
The vendor’s biggest strengths are in their reliability.
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Product, Product
What we like most about the product is the immediate interface.
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Product, Product
The biggest area of opportunity for AGFA HealthCare is integration with other platforms.
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Loyalty, Loyalty, Value, Value
AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...
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Culture, Culture, Relationship, Relationship
AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...
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Relationship
If I considered only the software, I would 100% buy Enterprise Imaging for Radiology again. The...
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Loyalty, Product
Of all PACS systems, AGFA HealthCare's system is the most flexible and forward looking. The vendor...
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Relationship, Product
With AGFA HealthCare, there are a couple of weird user interface design decisions. Things are slowly...
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Loyalty, Loyalty, Relationship, Relationship
AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...
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Loyalty, Loyalty
We are doing some consolidation because our health system is going through big changes and...
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Relationship, Relationship, Product, Product
The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...
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Relationship
The biggest strength of the vendor is proactive support.
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Product
What I like most about the product is that it is a strong, flexible system.
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Relationship
The vendor's biggest opportunity for product improvement is conforming their collaboration with...
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Relationship
To improve my experience, the vendor could solve issues related to upgrading the system.
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Relationship
The biggest strengths of the vendor are that the executive team is very engaged and that the system...
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Product
What I like most about the product is that it is intuitive and user friendly.
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Product
The biggest opportunity for product improvement is easier image distribution beyond the hospital...
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Product
We would like a little more clarity on the functionality of the various XERO platforms, how they...
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Product
The things that we like most about the product are that it is user friendly and that it functions...
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Product
The vendor's biggest opportunity for improvement would be with staying up to date with AI software....
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Operations
I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...
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Loyalty, Relationship
Agfa is coming out with new things, but we are getting less support compared to earlier days. Some...
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Value
Agfa is very costly. Whatever we ask for comes at a high cost. They need to charge a little less,...
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Product
Our radiologists like the quality and precision of the platform. There are some good features.
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Relationship, Operations
Agfa has been a good partner to work with. We have regular meetings to get updates, and the vendor's...
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Operations
We have appreciated the ongoing training from Agfa. It has been helpful since our go-live a few...
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Loyalty, Relationship
We are working with Agfa on AI and look forward to adding RUBEE in the future. We have had a lot of...
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Loyalty, Relationship, Product
Teleradiology tools and services are important for our organization. Agfa has been working on adding...
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Product
The integration Enterprise Imaging for Radiology has with other solutions and modalities is...
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Culture, Relationship
The account manager team, sales team, and executive leaders have all been very good to us. They are...
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Relationship
The support team is good and gets back to us very quickly. We really do not have any issues or...
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Culture, Value
The biggest opportunities for improvement would be to include everything from the beginning and not...
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Relationship
One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...
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Relationship, Relationship, Product, Product
The vendor's main strength is the strong product knowledge they have. What we like most about the...
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Product, Product
The vendor has opportunities in artificial intelligence. Our radiologists like to use artificial...
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Relationship, Relationship
We really like the system's stability and that the vendor has good technical support. What we like...
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Relationship
Agfa HealthCare's administration is very good, and they are experts in their field.
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Product
The product is user friendly.
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Product
If Agfa HealthCare could invest in artificial intelligence and merge that functionality with the...
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Relationship, Operations
To improve my experience, Agfa HealthCare could expedite the service responses so that our patient...
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Product
I like that the product allows us to provide specialized care. It also has innovation in the...
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Culture, Value
Agfa could provide better licensing flexibility in terms of cost.
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Operations
A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...
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Relationship
AGFA HealthCare is a large established vendor with global deployments and resources to consult....
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Relationship
AGFA HealthCare needs to have more product experts locally based in our area for a faster turnaround...
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Product
One of our challenges with Agfa HealthCare is that the reporting quality in Agfa HealthCare's system...
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Relationship
We appreciate the ability to tap into global experts from the vendor's support team when necessary.
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Product
The customizability of the system is also a downside since the default configuration did not...
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Relationship, Relationship, Product, Product
I would like to see improvements to the cloud solution, PACS, and AI offering. I also want the...
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Product, Product
AGFA HealthCare's system is very stable and is always working well. That is very important for us....
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Relationship
I like the support from Agfa HealthCare and the stability of the solution.
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Culture, Value
Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...
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Relationship, Product
Agfa HealthCare could provide better improvements in the system upgrades.
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Product
I like the reliability of Agfa and the integration of the product.
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Product
The product could integrate with Apple software more. The reconstruction software and images...
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Product, Product
I like that the product is robust and scalable.
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Product, Product
The vendor could improve the product by offering better ease of integration.
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Relationship, Relationship, Product, Product
The biggest improvements the vendor could make include being more proactive and utilizing agility...
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Relationship, Relationship
The relationship between us and the vendor is their biggest strength. The service support staff...
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Product, Product
I like the seamless workflows and how the system can adapt to our often complex reporting workflows...
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Product, Product
There are some features within our workflows that we would like the system to be able to facilitate...
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Operations, Operations
To improve my experience as a customer, Agfa HealthCare could offer ongoing refresher training as...
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Product
We would like to see new functionalities added to the product. Agfa should amplify integrations and...
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Relationship
The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...
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Relationship, Product
AGFA HealthCare needs more development in their system's integration capability with other vendors'...
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Relationship
The Agfa team has knowledge of the product and good knowledge of the health of our business.
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Relationship
Agfa has an excellent willingness to collaborate and to support their clients.
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Relationship, Product
Enterprise Imaging for Radiology works. It is stable and has good response times.
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Relationship, Relationship, Product, Product
The vendor's strongest aspect is their middle-level management team. I like the look and feel of the...
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Relationship
Agfa HealthCare's team here is very professional; they are specialized in what they do and have...
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Relationship
We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...
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Relationship, Relationship
I like Agfa HealthCare's attention to customer problems, and I like the system's stability.
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Product, Product
Agfa HealthCare could improve the product's user interface. The user interface has not been adapted...
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Relationship, Product
Agfa HealthCare's biggest strength is that they are a call away. I like all of the product's functions....
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Relationship
Agfa HealthCare could improve our experience by making frequent calls to customers and involving...
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Product
I like the product's ease of use, specifically the type of technology the product offers to end...
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Relationship
I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.
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Relationship, Relationship, Product, Product
We still need better functionality from Agfa HealthCare as well as better communication around how...
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Product, Product
After a difficult start, the product is now stable. We really like that the product is well know....
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Product, Product
Agfa HealthCare's system is a good radiology PACS. The system is very capable of doing the things...
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Culture, Culture, Relationship, Relationship
If we want something from Agfa HealthCare, they are very easy to work with regarding billing because...
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Operations, Operations
Agfa HealthCare schedules their training, and there are also ad hoc possibilities, so there is no...
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Relationship, Relationship
What I like about Agfa HealthCare is the dynamism of the relationships. We get immediate answers to...
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Relationship, Relationship, Product, Product
The vendor's commitment and executive presence are their strongest aspects. The product is stable...
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Relationship
We would like to see the vendor reduce response times by escalating requests to a home matrix.
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Product
Enterprise Imaging for Radiology does well in monitoring the needs of our institution.
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Product
The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.
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Relationship
Agfa's operational service staff is good.
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Product
The radiology department is generally happy with the reporting module.
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Product
There are some challenges with Enterprise Imaging for Radiology. Agfa's scheduler is like a poor...
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Product
Agfa's product is a good system for radiologists. However, the administrative tools should be...
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Relationship
We would like Agfa to be more transparent and share more information when something happens.
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Relationship
The support for the platform and the availability of the support team are good.
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Relationship, Product
The stability of the system is good, and the provided service has been good.
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Loyalty, Value
A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...
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Loyalty, Operations
When we were looking at integration options, Agfa HealthCare came up with something that was a bit...
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Loyalty, Product
The patient can enter their credentials and see their images and reports in Enterprise Imaging for...
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Relationship
I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....
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Product
We would like to see improved speed with the user interface and better operability between products.
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Culture, Value
When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...
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Loyalty
The product is in our plans for the next five years. Beyond that, there will be a review of funding...
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Relationship
Our experience with Agfa has not been worse than it was a year ago. It is possibly slightly better...
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Loyalty, Relationship, Product
Agfa HealthCare is simply at the top of the market in all aspects. Their product is ahead of its time....
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Loyalty, Product
Enterprise Imaging for Radiology is a power-hungry application. The vendor did a great job of...
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Culture, Relationship
In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...
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Value
Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...
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Relationship
The support is good, but Agfa HealthCare has on some occasions given us the feeling that they lack...
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Product
We are happy with the quality of exam management from Agfa HealthCare for their PACS solution.
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Product
The product's functionality is good.
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Relationship, Operations
Agfa HealthCare has a dedicated implementation team and a dedicated support team, and they also have...
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Loyalty
We plan to keep the product for the long term because these platforms are long-term investments with...
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Operations
The tool is powerful and has many features, especially for different types of users. The training...
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Relationship
With regard to Agfa HealthCare's proactiveness, the ticket opening process is very quick. The...
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Relationship
We have a very direct relationship with all levels. We have excellent communication with the support...
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Relationship, Relationship, Product, Product
Agfa HealthCare's biggest strengths are their people's helpfulness, their product's functionality,...
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Relationship, Relationship, Product, Product
The vendor's biggest opportunities for improvement are with their regional imaging arrangements and...
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Relationship, Relationship
Agfa HealthCare could improve the availability of their skilled engineers on their product's staff....
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Relationship
Agfa HealthCare has great support. They have provided a free contact number to call 24/7, and they...
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Product
I like that the product is easy to use and is under one platform.
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Product
The biggest opportunity for product improvement is artificial intelligence.
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Product
The biggest strength of the product is its stability. It is also easy to use.
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Relationship
The vendor could improve our experience by decreasing the time it takes them to respond to our concerns....
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Relationship
Agfa HealthCare has a good solution, and we like how user friendly it is. We are very pleased with...
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Relationship
Agfa HealthCare is very professional in their deals They built a good relationship with our...
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Product
I like the consistency and sustainability of the product the most.
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Loyalty
There is nothing that the vendor could improve on that I can think of for my organization. However,...
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Relationship, Operations
The vendor could improve our experience as a customer by offering more frequent training.
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Product
Things are going pretty well with Agfa HealthCare. We have used a couple of other PACS before, but...
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Relationship
Thankfully, we have not come across any situations where we needed to escalate issues to involve...
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Relationship, Operations
Agfa HealthCare did a good job of implementing their solution and delivering on what we expected....
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Value
The folks at Agfa HealthCare have been supportive, and they do not charge for each and every little...
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Relationship, Operations
Our radiologists and technologists who are using Agfa HealthCare's product are happy with the...
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Relationship, Operations
Agfa HealthCare could improve by providing more resources to their local team. We had to postpone...
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Loyalty, Product
We would like Agfa HealthCare to develop more integration with our hospital’s mobile application....
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Relationship, Product
The biggest strength of Agfa HealthCare is that the support team is always fast and reliable. The...
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Product
The biggest strength of Agfa HealthCare's system is that the new version is faster than the old one,...
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Product
The biggest area for improvement for the vendor would be fixing many problems that the vendor...
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Product, Product
Our medical users have long since digested the innovation constituted by the product. We like the...
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Relationship, Relationship, Product, Product
Agfa HealthCare's product is good. It performs the functions we need and is flexible for possible...
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Relationship, Operations
Agfa HealthCare has effective communication and a good understanding of our needs. The system has a...
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Relationship
Agfa HealthCare needs to improve their integrations. We need the vendor to definitively resolve the...
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Relationship
Agfa HealthCare needs an increased number of experts working to deliver comprehensive solutions to...
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Operations, Operations
We would like to see Agfa HealthCare have tighter timelines for their implementations. Also, the...
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Product, Product
For those of us managing the product, we have a few small but important fixes that would help us...
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Relationship
Agfa HealthCare has good technical support and a good relationship with their customers.
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Product
Enterprise Imaging for Radiology's design and operation are strong. The system has good integration...
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Product
We like that Enterprise Imaging for Radiology is consolidated. It brings together several components...
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Relationship, Product
Enterprise Imaging for Radiology is a powerful tool. It is very stable at the radiologist level, and...
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Product
The product could be improved if the vendor added the ability to easily configure multiple tools....
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Relationship, Product
Agfa HealthCare could improve the stability of the connection with our integration engine. The...
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Relationship
To improve the platform, Agfa HealthCare could add a more permanent presence with regard to...
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Relationship, Relationship, Product, Product
What we like the most is Agfa HealthCare's reliability, and we think the product is robust. Agfa...
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Relationship, Relationship
Agfa HealthCare keeps their promises, but it sometimes takes them a while to do that.
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Loyalty, Loyalty, Product, Product
I like the product's functionality when it comes to its effectiveness and efficiency for...
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Relationship, Relationship
Agfa HealthCare has new management, and we have seen some improvements over the past few years. The...
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Relationship, Product
Enterprise Imaging for Radiology is a stable product. Agfa HealthCare continues to support our...
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Product
I wish Enterprise Imaging for Radiology supported Arabic and the Hijri calendar. I would also like...
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Relationship, Relationship, Operations, Operations
Agfa HealthCare needs to improve with faster implementation of new applications. Also, the internal...
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Relationship
Agfa's system is a good product. Our main issue is with the services, especially related to new...
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Loyalty, Relationship, Product
Agfa HealthCare is still focusing on their thick clients. They started to move to a fully web-based...
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Relationship, Relationship
We like the modularity of Agfa's system and the options we can use. The Agfa team is easily...
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Culture
We signed a nice deal with Agfa HealthCare. We feel relieved with their pricing structure because we...
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Relationship, Operations
Agfa HealthCare is facing issues in terms of resources. They have many projects, but they don't have...
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Loyalty, Product
I have seen the new version of the product, and its additional functionalities are beautiful. There...
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Product
Enterprise Imaging for Radiology is a stable system with limited users, and the users are all...
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Product
If we want to access the system from outside, the technology does not help us do that. We should...
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Operations, Product
We recently had an upgrade process performed, and it took a couple of tires, but we got there in the...
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Relationship
Agfa HealthCare has been receptive to our changes and suggestions. They have been a bit more engaged...
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Culture
Agfa HealthCare could be better by having a better pricing point. Another thing that would help is...
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Loyalty, Product
Enterprise Imaging for Radiology is an excellent product. It is very stable, and we don’t have any...
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Product
We have a small problem with the hanging protocols in Enterprise Imaging for Radiology. There is a...
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Loyalty, Loyalty
Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...
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Relationship, Relationship, Operations, Operations
Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...
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Loyalty, Relationship
Things with Agfa HealthCare have gotten considerably worse. They made some changes in our region,...
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Product
Enterprise Imaging for Radiology is stable and excellent.
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Operations
Agfa HealthCare’s implementation process is very well planned, and they are able to implement things...
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Loyalty, Relationship
Things have gotten worse with Agfa HealthCare, but I believe that they have a plan of action to make...
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Value, Value
There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...
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Relationship, Relationship, Operations, Operations
Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...
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Culture, Culture, Relationship, Relationship
Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...
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Relationship, Relationship
With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...
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Product, Product
Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...
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Product, Product
Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...
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Relationship, Relationship
We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...
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Relationship, Relationship
We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...
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Relationship, Relationship, Operations, Operations
Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...
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Loyalty
We would like the vendor to improve on the times and quality of proactive proposals. We would like...
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Operations, Product
The system's integration is good. Some people struggle to use the system depending on their computer...
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Loyalty
We are looking forward to developing a deeper relationship with the vendor.
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Culture, Loyalty, Product
There are some features that were promised and promoted to us that don't quite work the way we...
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Operations
Agfa HealthCare's implementation services are excellent. Our project manager has everything...
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Culture, Culture, Relationship, Relationship, Operations, Operations, Product, Product
We have had some issues trying to get live on the new version of the system due to resourcing issues...
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Relationship, Relationship
The vendor’s support team is fantastic. They are very fast and have what is called grip monitoring....
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Product, Product
I like how the product is very straightforward and intuitive. It is very fast and ticks all the...
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Relationship, Product
Agfa HealthCare has a competent service team with different specialists for RIS, PACS, BI, the...
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Operations, Product
What can be improved is the integration with the enterprise stability scheduling. We are lacking a...
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Relationship, Operations
Things with Agfa have been going very well since the implementation. The support is very good. The...
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Loyalty
Agfa offers AI, which we are planning to utilize in the future, but we are still exploring that.
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