Enterprise Imaging for Radiology (Global) Commentary
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Product, Value

We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Whether I would buy the product again is a difficult question because I don't know what else is out...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

As far as integration goes, I don't think the product is the issue; our RIS product has some issues....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Operations, Product

AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We want the ability to download images for faster reading. We don't just want to download current...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We want the vendor to include AI.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We like the system's functionality.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor's strength is their support.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor could improve our experience by including high performance for now.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What I like most about the product is that it has an easy interface.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't have anything that I think needs to be improved in the product. The product is perfect.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The biggest strengths of the vendor are their reliability, their product knowledge, and the fact...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

AGFA HealthCare asked me to pay for expansion when our storage was full, even though they are the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

AGFA HealthCare is not part of our long-term plans. There is another vendor with more initiative to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

To improve my experience as a customer, the vendor needs to make changes to their service.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The thing I like most about the product is its system integrity.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The biggest strength of the vendor is sales.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The biggest opportunity for product improvement is around service work.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are no strengths with Enterprise Imaging for Radiology. There is nothing I like about the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We use Enterprise Imaging for Radiology for our diagnostic needs and AGFA HealthCare's universal...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

The AGFA HealthCare team has stepped up in the last year and really helped us with our strategy to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

AGFA HealthCare has been investing in new technology, and they have turned the corner on looking...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We are well integrated with a few solutions from AGFA HealthCare, and they all tightly interface...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

We have some lags here and there, but AGFA HealthCare has improved some of the issues we faced, and...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We have seen some positive changes and additions to AGFA HealthCare overall, but most importantly,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our experience with AGFA HealthCare was bumpy from the beginning, but AGFA HealthCare still has the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

AGFA HealthCare doesn't have a solution that can produce a PDF that can be used in Cerner's system.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Product

If we look at the entire system, it is lacking at the periphery. I honestly don't know whether there...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I know how to use the system. However, I have heard from some end users that they don't find the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had many talks with AGFA HealthCare's leaders, and AGFA HealthCare is always promising to be...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I stomp my feet, the vendor will always respond to that. If I want something to get done at the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

I actually warn people about going with Enterprise Imaging for Radiology. The system's radiology...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

AGFA HealthCare could give more functionality to radiologists. There are some things that the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I like the robustness of the solution. It is a very robust solution that radiologists are very...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

AGFA usually avoids costs, but I would like to have proactive maintenance from AGFA on a regular basis....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I think there is a suggestion that each area of our country will have a unified system. In our...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is nothing that the vendor could do to improve our experience.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What I like about the product is that it works all the time.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunity for product improvement is to incorporate AI.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest strengths of the vendor are their quick workflow and their support.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

AGFA HealthCare's strengths are their helpfulness and efficiency.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We want easier SSO login and easier login in general.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We chose the product as an upgrade, and we didn't think much about the alternatives. From an...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor knows their business, technology, and product. They have experience and structure, and...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

At the time of a product launch, nothing ever goes perfectly. There were some outstanding issues...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

My experience with AGFA HealthCare has been good this past year. Things have been steady, and there...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of changes that the vendor could make to improve our experience as a customer, logging in...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AGFA HealthCare has excellent technical support management. I have technical support on-site with...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The functionality of the solution meets our needs, except for when it comes to artificial...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Enterprise Imaging for Radiology's ease of use rates between the middle of the road and the top of...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

AGFA HealthCare could improve their implementation services by having a less-siloed implementation...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

I would buy Enterprise Imaging for Radiology again. Overall, the solution works well, and AGFA...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We like the cluster viewing, so we will keep the product for the long term.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

AGFA HealthCare charges for every little thing. When I ask them for any specific statistic, they say...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Right now, we have a critical problem with the system in the general hospital. We asked the vendor...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product itself is good. It does everything we would expect the contemporary PACS to do. It has a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We went to public tender, and the products were sort of short-listed to the top three. Eventually,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

AGFA has worked well. The transition has been pretty smooth. There were obviously minor quirks here...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

From a project perspective and certainly from a day-to-day business-as-usual perspective, the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Loyalty, Operations

AGFA HealthCare is more professional with implementations than they have been in the past, but we...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Loyalty, Value

I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Product

There are still a lot of things that are not functional in the hanging protocols in Enterprise...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Relationship

Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Loyalty

My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Loyalty

If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Operations, Value

AGFA HealthCare’s training is expensive and not structured.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physicist

Product

In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

At the project level, we had some issues. Things didn't go as smoothly as they should have in the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like the system's stability and interoperability. When we did a project for the system, I went...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Implementing the system's software was easy. We had a really smooth time with our application...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The PACS part of the system is very good. It has a lot of functionalities that we like, including an...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vendor has two opportunities for improvement. The first is with the RIS part of the system...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our relationship with the vendor is good. We meet with them at several different levels. We have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor is very keen on wanting to help us with things, but they take a long time to do those...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

The vendor hasn't kept all of their promises in the past, but over the last year, they have been...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

According to my estimation, Enterprise Imaging for Radiology is the best PACS on the market. The...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

AGFA HealthCare's aftersales service is excellent. That is important to us. We have a local support...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

AGFA HealthCare should reconsider the way they do their licenses. The number of licenses is limited...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation process went fairly well. We had a lot of meetings with AGFA HealthCare prior to...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The service people at AGFA HealthCare are really good. If we open up a ticket for an issue, the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Training went well. AGFA HealthCare sent someone especially to train our radiologists with the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

AGFA HealthCare is always trying to innovate. However, when they innovate and create new solutions,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Operations

We upgraded to a newer version of Enterprise Imaging for Radiology recently. There are some...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

So far, Enterprise Imaging for Radiology has been integrated with a lot of other solutions. We have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When we upgraded Enterprise Imaging for Radiology, we had some issues with the speech recognition...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Enterprise Imaging for Radiology takes a learning curve. There is no module for my specialty, so the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The implementation services from AGFA HealthCare itself weren't good, but we have a very good PACS...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The solution's integration is influenced by the version of the solution we are on. Filters on...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

I would tell others that the AGFA HealthCare account management is super nice, but it just seems...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Enterprise Imaging for Radiology has been pretty stable, but AGFA HealthCare is not responsive when...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Operations

We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare always supports us.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Product

AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We feel fairly confident about upgrading the product because we have been through the process a few...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

AGFA HealthCare is a private business, so I wouldn't call their pricing abnormal. I just feel like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor's implementation services are not great. That would be my big complaint. It seems like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There is no proactive work anymore from AGFA HealthCare. Their support has really fallen down. In...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We see some weirdness in the solution. This may not even be because of the product, but we get...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor does training really well because their trainers are experienced. The trainers are good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We still have a hybrid system. We are not going to be a full enterprise because the licenses and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is quite intuitive. The graphic design clearly helps.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are still things in the solution that are not very intuitive or perhaps not very visible....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With support tickets, there is a record that shows we are making a request, whether that request is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

People always want more or need more. We might like more information on the topic of AI, as long as...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare does not keep all promises. With the organizational turnover they have had, we have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Over the last 12 months, we certainly have had some ups and downs. I feel that we may not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

My team has identified a number of problems that the AGFA HealthCare team has said are slated to be...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We feel every time we go to build on Enterprise Imaging for Radiology or even certain things that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I know and have access to my executives, but I don't know whether they are empowered to solve my...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We can typically get a human on the phone from AGFA HealthCare, and we know the humans that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

We certainly plan for an upgrade of Enterprise Imaging for Radiology. When thinking of upgrading...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

If I were recommending AGFA HealthCare, I would tell others to make sure their expectations are set...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

AGFA HealthCare could do better on implementation by organizing the work and having more open...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The service organization is now in physical distance and experience quite far away, so AGFA...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

An opportunity for AGFA HealthCare is the integration of other standalone software within our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There is a lot of functionality in the product, but I find that when we explore the functionality,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

If our organization were to start over today, we would not choose AGFA HealthCare's system. The...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's strengths are its stability, reliability, and scalability.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Konimagem's support is excellent, and that has been very nice. What I like about them is that the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

I would buy the product again, and I would even recommend it. The product is excellent. The results...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One opportunity that AGFA HealthCare has is to enable the sharing of images for reports across...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare has good support, and I like their system's ease of use. Their product has a lot of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

AGFA HealthCare is always Best in KLAS. They will be the top vendor, or they will be the second. If...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The sales discussion was completely different than the implementation discussion or execution. There...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The vendor could improve our experience by improving the virtual reality suite. It is currently...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I would like more intensive and ongoing detailed training to better use the functionalities within...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Enterprise Imaging for Radiology's simple ease of use and the ease of integrating with other...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Enterprise Imaging for Radiology is good and could be better. AGFA HealthCare is slow off the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have the Global Remote Incident Prevention monitoring system that alerts us of any issues once it...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The local support people are fairly quick and good to respond. Sometimes we struggle when the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor's initial training is good. We have had some new radiologists start, and they have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We made some contractual agreements, and a leader from the vendor came on-site to do the contract....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are some points that AGFA can work on, but the solution in general is an excellent one. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We are fairly behind in our updates. Our practices aren't keen on change, first of all. And second...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

From what I have seen for the upgrade paths, I think AGFA is taking the same routes as the other...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Internationally, I think there is a lot of competition, but locally, I would definitely recommend AGFA....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Things are going pretty well with AGFA. We don't really have issues. The ease of use for the AGFA...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We haven't faced major problems with the system in years because of its stability. The system's...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

The features we want in Enterprise Imaging for Radiology are included in the next version that will...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

AGFA HealthCare's biggest opportunity for improvement is to facilitate the setup, enhance and adjust...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Enterprise Imaging for Radiology's biggest strength is that it is a relatively stable system. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The project implementations are slow. AGFA HealthCare has a project, but it is very slow moving in...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

When I approach the vendor and escalate things, they are good. The relationship is actually a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is solid. It didn't used to be. It used to be a troublemaker product, but it is solid...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sometimes there are unpredictable post-upgrade issues.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

AGFA HealthCare's strength is their support team. I like the high availability of the solution.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The technical relationship can always improve, even though it isn’t bad. As always, the relationship...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My favorite thing about the product is its integration capabilities.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

To improve our experience, the vendor could maintain regular, proactive contact with customers to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

AGFA HealthCare does attend to our tickets, but we would expect them to prioritize our calls since...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The main thing that I like about the Enterprise Imaging for Radiology system is it enables us to do...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

AGFA HealthCare tries to avoid charging for every little thing, but they don't always. In the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Currently, we have to have this massive workstation to work and report on. I know AGFA HealthCare is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

AGFA HealthCare does have manuals, but they are based on the global product. The vendor doesn't take...

Jul 2024
||
(0)
 Thank you