Enterprise Imaging for Radiology (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Value
Usually, AGFA HealthCare won't charge us for anything extra.
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Product
We have the newest version of the system. It has been a bit more unstable than previous versions....
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Loyalty, Product
AI is a big topic in the PACS area. There should be a new version of the system that can better...
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Operations
AGFA HealthCare could improve by providing better management and having more tools for the...
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Product
There are a lot of solutions that AGFA HealthCare has to work on integrating with Enterprise Imaging...
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Product
There are always things that we would like to have in the system. For example, there are some...
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Relationship
AGFA HealthCare's overall support is satisfactory. AGFA HealthCare has a large support team. They...
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Relationship, Product
AGFA HealthCare's strengths are that they have good support, they adapt to needs, and they have a...
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Relationship, Operations, Product
AGFA HealthCare could implement greater customization of user roles or take those into account for...
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Culture, Loyalty
There was some functionality put out by AGFA HealthCare at the time of our RFP that didn't come to...
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Loyalty
It is hard to say whether Enterprise Imaging for Radiology is part of our long-term plans because...
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Relationship
I met with AGFA HealthCare's people a few years ago to explain what they fall short on. I did get...
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Loyalty
We are upgrading Enterprise Imaging for Radiology because our hardware also needs to be updated. Our...
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Value
Nothing comes for free. There are people sitting behind the scenes who do things. I do feel that the...
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Product
I would buy Enterprise Imaging for Radiology again, especially since I am aware of what is in the...
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Culture, Relationship
AGFA HealthCare really tests their products very well before they release them, unlike other...
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Relationship
We switched suppliers in our country, and we had good results, had good support, and stabilized the...
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Loyalty
AGFA HealthCare does well with the planning for upgrades. AGFA HealthCare has a newer version, and...
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Value
I won’t tell the vendor to lower the price because AGFA HealthCare won’t lower it. Enterprise...
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Product
I would choose Enterprise Imaging for Radiology again because of scalability, stability, and...
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Culture, Loyalty
AGFA HealthCare lost the market here because of their partner and the way the product was marketed;...
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Relationship
I have worked with the different partner resellers we have had with AGFA HealthCare, and the last...
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Operations
The quality of AGFA HealthCare’s onboarding training was very limited and disappointing. We aren’t...
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Product
With Enterprise Imaging for Radiology, I tried to report an x-ray, but some nonradiologist had...
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Product
If everything else stayed the same and then Enterprise Imaging for Radiology just improved with some...
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Product
Bits of Enterprise Imaging for Radiology’s functionalities are improvements from our previous...
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Relationship
AGFA HealthCare’s service quality is awful, and if we were the decision-makers, we would fire them...
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Loyalty
Enterprise Imaging for Radiology works, but everyone is outraged. When moving to a new product, we...
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Product
Some of Enterprise Imaging for Radiology is so backward. It is not like stuff doesn't work. It...
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Loyalty
We believed Enterprise Imaging for Radiology would be better than our previous product, just like...
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Culture, Operations
An on-the-ball organization with well-trained staff would function better without anyone...
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Product
Enterprise Imaging for Radiology is retrogressive. Some functionality from the beginning was better...
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Relationship, Operations, Product
There was so much AGFA HealthCare did well with the updates of Enterprise Imaging for Radiology. I...
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Product
Enterprise Imaging for Radiology is a bit complex. Once we learn it, it is fine. But it is quite...
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Value
The cost of Enterprise Imaging for Radiology is high. The benefit it brings has a pretty high cost....
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Loyalty, Relationship
I would definitely choose AGFA HealthCare again because of the support they provide. It is very...
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Product
Enterprise Imaging for Radiology's strength is that the features that we need the most are already...
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Product
To improve the product, AGFA HealthCare could simplify the setup feature on the Admin Desktop so...
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Relationship
AGFA HealthCare has opportunities to improve their proactivity in terms of offering and promoting...
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Operations, Product
Organizations have opportunities around properly implementing things in the product, especially when...
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Operations, Product
Our favorite thing about the product is its ease of use for radiologists.
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Relationship
AGFA HealthCare's technical services and support are strengths.
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Culture, Operations
AGFA HealthCare could expand their lectures and training as well as their demos of new applications.
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Relationship, Product
AGFA HealthCare's strengths are direct treatment and dialogue as well as the predisposition to work...
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Product
The biggest opportunities for product improvement lie in making good on plans for multimedia content...
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Product, Value
I like that the product allows me to manage a VNA repository and efficiently consume and normalize...
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Relationship, Operations, Product
To improve our experience, AGFA HealthCare needs to do new version updates on time and implement AI.
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Relationship
Support and loyalty are AGFA HealthCare's strengths. I like the effectiveness of the product.
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Relationship
AGFA HealthCare needs to have improved responses to emails and questions, a more stable sales team,...
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Relationship, Operations
We have requested a lot of features that have been delayed a lot. We have also had a lot of changes...
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Relationship
AGFA HealthCare's support is very good. They have supported our system and kept it available 99% of...
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Product
Enterprise Imaging for Radiology is an enterprise structure. It is very user-friendly to organize...
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Product, Value
The system is so embedded in terms of outcomes and things that we can't imagine a world without it....
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Relationship
I don't see much of AGFA HealthCare's executives. Their executive involvement is not really good....
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Loyalty, Product
The system is getting older. The GUI is looking a bit tired and old. We can't really do imaging for...
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Value
The system is quite expensive. Also, AGFA HealthCare seems to charge for every little thing. It...
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Loyalty
Enterprise Imaging for Radiology is still probably a top-five product at least. Our problem is that...
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Operations
AGFA HealthCare's training is very good. The vendor has regular Lunch and Learns too. Once a month,...
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Relationship
AGFA HealthCare's support isn't so good. AGFA HealthCare has really fallen down compared to other...
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Loyalty, Relationship
AGFA HealthCare's tier-two people are fantastic. I hate to slam people, but AGFA HealthCare's...
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Product
With Enterprise Imaging for Radiology, there is a mix of versions, and we tend to get a lot of...
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Loyalty, Operations
AGFA HealthCare's implementation services for Enterprise Imaging for Radiology are not good. There...
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Product
Enterprise Imaging for Radiology is a good product. Its design, stability, and reliability are good....
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Loyalty, Product
We are always undertaking new projects. Right now, we are working on a project that involves...
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Relationship
With AGFA HealthCare, the collaboration has always been very smooth. They are very attentive....
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Relationship
The vendor's biggest strengths are their cooperation and communication.
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Relationship, Product
The biggest opportunities for product enhancement would be reintroducing the service tools...
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Product
I like that the product is usually very reliable. It also has integrated speech recognition and...
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Relationship
Normally, the vendor keeps all their promises. We work quite well with AGFA HealthCare. The vendor's...
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Operations
I’m not highly satisfied with the vendor’s implementation services because when we asked, some...
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Operations, Product
Enterprise Imaging for Radiology is a good product and is very easy to use. When we asked, the...
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Product
What would be useful in my daily practice would be if the vendor integrated systems to support reporting....
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Loyalty
Some things are missing from the product and have to be purchased from third parties, so we have to...
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Relationship
If we pay the vendor the money, they will definitely support us. The support team is great. AGFA...
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Product
We like that Enterprise Imaging for Radiology is solid. It never crashes, and it is reliable and...
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Relationship, Product
A change AGFA HealthCare could make to improve our experience is improving the functionality for administration....
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Operations, Product, Value
Upgrades and AI are AGFA HealthCare's areas for improvement. To improve our experience, the vendor...
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Product
Reliability and speed are what I like most about Enterprise Imaging for Radiology. Those are AGFA...
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Product
Enterprise Imaging for Radiology is very robust and secure. It has good technical support, a clear...
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Loyalty, Product
AGFA HealthCare is currently in the process of integrating undefined AI solutions, but the solution...
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Relationship
AGFA HealthCare's biggest strength is their constant support. AGFA HealthCare has reliable people...
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Product
I like the system's simplicity of use and numerous applications. I also like that it is an open...
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Product
AGFA HealthCare could work on doing continual upgrades and always integrating new solutions and...
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Product
Enterprise Imaging for Radiology is a really good and stable system. We hardly have any downtime....
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Relationship
We would like it if AGFA HealthCare could reply to our questions more quickly. Often, when we have...
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Culture, Value
AGFA HealthCare usually charges for every little upgrade, and the product is already expensive. One...
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Product, Value
We get all the reporting from Enterprise Imaging for Radiology. Enterprise Imaging for Radiology is...
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Operations
The implementation of Enterprise Imaging for Radiology was good. We were fortunate because any...
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Loyalty, Relationship
We have been due for an upgrade for a while. My satisfaction might have been higher last year, but I...
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Relationship
My likelihood to recommend AGFA HealthCare rates between the middle of the road and the top of the...
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Relationship, Product
There are lots of alerts AGFA HealthCare should get from our particular system that they haven't...
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Operations, Product
Whether I would buy the product again is a difficult question because I don't know what else is out...
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Relationship
AGFA HealthCare is really good with support. If I log an urgent ticket and it doesn't get picked up...
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Culture, Value
AGFA HealthCare charges over the odds for everything. More recently, it has become a ridiculous...
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Product
As far as integration goes, I don't think the product is the issue; our RIS product has some issues....
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Loyalty, Operations, Product
AGFA HealthCare's new technology has been delayed. I think it is there. We just need to get our...
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Relationship
AGFA HealthCare's executives only get involved when the brown stuff hits the fan or when they need...
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Product
We want the ability to download images for faster reading. We don't just want to download current...
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Product
Enterprise Imaging for Radiology is intuitive to use, and we like most of its features.
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Product
We want the vendor to include AI.
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Product
We like the system's functionality.
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Relationship
The vendor's strength is their support.
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Relationship
The vendor could improve our experience by including high performance for now.
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Product
What I like most about the product is that it has an easy interface.
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Product
I don't have anything that I think needs to be improved in the product. The product is perfect.
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Relationship, Product
The biggest strengths of the vendor are their reliability, their product knowledge, and the fact...
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Relationship, Value
AGFA HealthCare asked me to pay for expansion when our storage was full, even though they are the...
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Loyalty
AGFA HealthCare is not part of our long-term plans. There is another vendor with more initiative to...
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Product
Enterprise Imaging for Radiology's orchestration could be improved by giving us the possibility of...
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Product
Enterprise Imaging for Radiology is easy for the radiologists to work with. After a difficult start,...
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Relationship
To improve my experience as a customer, the vendor needs to make changes to their service.
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Product
The thing I like most about the product is its system integrity.
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Culture
The biggest strength of the vendor is sales.
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Relationship, Product
The biggest opportunity for product improvement is around service work.
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Relationship, Product
There are no strengths with Enterprise Imaging for Radiology. There is nothing I like about the...
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Product
AGFA HealthCare's strengths are product quality, excellent design, and service quality. I like the...
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Relationship, Product
AGFA HealthCare's biggest opportunity to improve is with integrations with HIS.
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Product
We use Enterprise Imaging for Radiology for our diagnostic needs and AGFA HealthCare's universal...
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Loyalty, Relationship
The AGFA HealthCare team has stepped up in the last year and really helped us with our strategy to...
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Loyalty, Relationship, Product
AGFA HealthCare has been investing in new technology, and they have turned the corner on looking...
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Product
We are well integrated with a few solutions from AGFA HealthCare, and they all tightly interface...
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Loyalty, Relationship, Product
We have some lags here and there, but AGFA HealthCare has improved some of the issues we faced, and...
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Loyalty, Relationship
We have seen some positive changes and additions to AGFA HealthCare overall, but most importantly,...
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Relationship, Operations
Our experience with AGFA HealthCare was bumpy from the beginning, but AGFA HealthCare still has the...
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Product
AGFA HealthCare doesn't have a solution that can produce a PDF that can be used in Cerner's system.
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Culture, Loyalty, Product
If we look at the entire system, it is lacking at the periphery. I honestly don't know whether there...
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Operations, Product
I know how to use the system. However, I have heard from some end users that they don't find the...
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Relationship
We have had many talks with AGFA HealthCare's leaders, and AGFA HealthCare is always promising to be...
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Relationship
If I stomp my feet, the vendor will always respond to that. If I want something to get done at the...
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Culture
I actually warn people about going with Enterprise Imaging for Radiology. The system's radiology...
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Loyalty
We are working to upgrade our version of Enterprise Imaging for Radiology, and things are going well...
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Operations
The last version change we had with AGFA HealthCare gave us a lot of trouble, and it was a very long...
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Product
AGFA HealthCare could give more functionality to radiologists. There are some things that the...
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Product
I like the robustness of the solution. It is a very robust solution that radiologists are very...
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Relationship
AGFA HealthCare is a very professional company, and we are happy with them. They give us what we...
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Value
AGFA usually avoids costs, but I would like to have proactive maintenance from AGFA on a regular basis....
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Loyalty
I think there is a suggestion that each area of our country will have a unified system. In our...
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Relationship
There is nothing that the vendor could do to improve our experience.
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Product
What I like about the product is that it works all the time.
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Product
The biggest opportunity for product improvement is to incorporate AI.
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Relationship
The biggest strengths of the vendor are their quick workflow and their support.
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Product
What I like most about Enterprise Imaging for Radiology are its ergonomics, robustness, and practicality....
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Relationship, Product
AGFA HealthCare's greatest strengths are their versatility and ability to contextualize the product.
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Product
AGFA HealthCare could improve Enterprise Imaging for Radiology's layout and its interoperability and...
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Product
I like Enterprise Imaging for Radiology's ease of use. Its biggest opportunity for improvement is...
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Relationship, Operations
AGFA HealthCare has great integration staff, but there are very few of them. They need an additional...
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Relationship, Product
AGFA HealthCare's strengths are their helpfulness and efficiency.
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Product
We want easier SSO login and easier login in general.
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Loyalty
We chose the product as an upgrade, and we didn't think much about the alternatives. From an...
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Relationship
The vendor knows their business, technology, and product. They have experience and structure, and...
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Product
We like AGFA HealthCare’s capacity to integrate all the modalities in radiology. There is...
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Value
Unexpected costs with AGFA HealthCare are very difficult to assume because we have had a budget for...
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Relationship, Operations, Product
At the time of a product launch, nothing ever goes perfectly. There were some outstanding issues...
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Loyalty, Relationship
My experience with AGFA HealthCare has been good this past year. Things have been steady, and there...
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Relationship
In terms of changes that the vendor could make to improve our experience as a customer, logging in...
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Operations, Product
Enterprise Imaging for Radiology is very fast software and easy to learn. Operators use it easily...
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Product
Our previous PACS is not comparable with AGFA HealthCare because it was a small PACS that managed...
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Culture, Value
AGFA HealthCare keeps their promises, but they must keep them obligatorily because they have signed...
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Relationship
AGFA HealthCare has excellent technical support management. I have technical support on-site with...
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Culture, Product
We had some problems with integration, but it wasn't necessarily AGFA HealthCare's fault because...
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Loyalty
The functionality of the solution meets our needs, except for when it comes to artificial...
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Loyalty, Product
Enterprise Imaging for Radiology's ease of use rates between the middle of the road and the top of...
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Relationship, Operations
AGFA HealthCare could improve their implementation services by having a less-siloed implementation...
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Loyalty, Relationship, Product
I would buy Enterprise Imaging for Radiology again. Overall, the solution works well, and AGFA...
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Loyalty
We like the cluster viewing, so we will keep the product for the long term.
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Value
AGFA HealthCare charges for every little thing. When I ask them for any specific statistic, they say...
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Relationship, Product
Right now, we have a critical problem with the system in the general hospital. We asked the vendor...
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Product
The product itself is good. It does everything we would expect the contemporary PACS to do. It has a...
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Loyalty, Relationship
We went to public tender, and the products were sort of short-listed to the top three. Eventually,...
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Relationship, Operations
AGFA has worked well. The transition has been pretty smooth. There were obviously minor quirks here...
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Relationship
From a project perspective and certainly from a day-to-day business-as-usual perspective, the...
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Product
AGFA HealthCare could improve Enterprise Imaging for Radiology if they included other types of DICOM...
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Relationship, Product
AGFA HealthCare's strength is that they have a quality product with good support. I like its ease of...
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Loyalty, Product
AGFA HealthCare could simplify the upgrades to minimize downtime and delays. It would be nice if the...
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Product
I am quite confident in AGFA HealthCare’s upgrades for Enterprise Imaging for Radiology. I have done...
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Culture, Value
We have a maintenance contract with AGFA HealthCare, and any changes are made under this maintenance...
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Culture, Product
There is storage, a network, and different units in Enterprise Imaging for Radiology. There are...
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Loyalty, Product
In my role, Enterprise Imaging for Radiology works very well. I would tell others looking at...
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Relationship
AGFA HealthCare has very good support. AGFA HealthCare’s support team is quite big, so we get quick...
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Operations
AGFA HealthCare’s training is good. Concerning the training for the users, I don't really have any...
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Loyalty, Operations
AGFA HealthCare is more professional with implementations than they have been in the past, but we...
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Loyalty, Value
I know that AGFA HealthCare is changing their AI strategy, so maybe we will end up staying with them...
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Product
There are still a lot of things that are not functional in the hanging protocols in Enterprise...
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Relationship
Most of the time, AGFA HealthCare’s support is relatively fast and okay, and with some issues, they...
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Loyalty
My radiologists want us to change away from AGFA HealthCare because the AI strategy is not clear and...
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Loyalty
If I had an opportunity to choose a PACS, I am not sure whether I would go away from AGFA...
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Operations, Value
AGFA HealthCare’s training is expensive and not structured.
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Product
In the past, we did have some difficult periods with Enterprise Imaging for Radiology, but nowadays,...
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Relationship, Operations
AGFA HealthCare could have closer collaborations between their internal teams. The vendor's...
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Product
AGFA HealthCare's greatest opportunity for improvement is to transfer or refine more RIS features...
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Operations
At the project level, we had some issues. Things didn't go as smoothly as they should have in the...
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Loyalty, Product
I like the system's stability and interoperability. When we did a project for the system, I went...
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Operations
Implementing the system's software was easy. We had a really smooth time with our application...
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Relationship
AGFA HealthCare's strengths are their experience and expertise. The vendor is communicative,...
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Product
The PACS part of the system is very good. It has a lot of functionalities that we like, including an...
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Product
The vendor has two opportunities for improvement. The first is with the RIS part of the system...
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Relationship
Our relationship with the vendor is good. We meet with them at several different levels. We have...
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Operations, Product
When comparing Windows 11 to MS-DOS, there are quite a few clicks that we need to do that we don't...
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Loyalty, Relationship
The vendor is very keen on wanting to help us with things, but they take a long time to do those...
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Relationship, Value
The vendor hasn't kept all of their promises in the past, but over the last year, they have been...
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Product, Value
According to my estimation, Enterprise Imaging for Radiology is the best PACS on the market. The...
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Culture, Relationship
AGFA HealthCare's aftersales service is excellent. That is important to us. We have a local support...
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Culture
AGFA HealthCare should reconsider the way they do their licenses. The number of licenses is limited...
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Operations
The implementation process went fairly well. We had a lot of meetings with AGFA HealthCare prior to...
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Relationship
The service people at AGFA HealthCare are really good. If we open up a ticket for an issue, the...
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Operations
Training went well. AGFA HealthCare sent someone especially to train our radiologists with the...
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Value
AGFA HealthCare is always trying to innovate. However, when they innovate and create new solutions,...
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Culture, Relationship, Operations
We upgraded to a newer version of Enterprise Imaging for Radiology recently. There are some...
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Operations, Product
So far, Enterprise Imaging for Radiology has been integrated with a lot of other solutions. We have...
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Operations, Product
When we upgraded Enterprise Imaging for Radiology, we had some issues with the speech recognition...
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Product
Enterprise Imaging for Radiology takes a learning curve. There is no module for my specialty, so the...
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Operations
The implementation services from AGFA HealthCare itself weren't good, but we have a very good PACS...
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Product
The solution's integration is influenced by the version of the solution we are on. Filters on...
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Relationship, Value
I would tell others that the AGFA HealthCare account management is super nice, but it just seems...
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Culture, Value
Enterprise Imaging for Radiology has been pretty stable, but AGFA HealthCare is not responsive when...
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Culture, Relationship, Operations
We haven't seen anybody from AGFA HealthCare since the initial training. When we get new people...
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Relationship
My real disappointment with AGFA HealthCare is not knowing my national team. I don't know what...
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Loyalty, Relationship
We are shifting away from AGFA HealthCare because some people are unhappy with the PACS, and part of...
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Product
I like Enterprise Imaging for Radiology, and it fulfills the needs that I have in order to deliver...
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Relationship
AGFA HealthCare always supports us.
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Culture, Relationship, Product
AGFA HealthCare promised more in other areas of medicine in their last upgrade. We have had some...
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Product
Our AI algorithms are all integrated with the system's workflow, so we don't need to do anything...
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Loyalty, Relationship
Enterprise Imaging for Radiology is currently part of our long-term plans. Our PACS team has a good...
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Operations
Overall, we are happy with Enterprise Imaging for Radiology. We were early adopters of the system,...
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Loyalty
We feel fairly confident about upgrading the product because we have been through the process a few...
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Culture, Value
AGFA HealthCare is a private business, so I wouldn't call their pricing abnormal. I just feel like...
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Operations
The vendor's implementation services are not great. That would be my big complaint. It seems like...
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Loyalty, Relationship
There is no proactive work anymore from AGFA HealthCare. Their support has really fallen down. In...
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Product
We see some weirdness in the solution. This may not even be because of the product, but we get...
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Operations
The vendor does training really well because their trainers are experienced. The trainers are good...
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Loyalty
We still have a hybrid system. We are not going to be a full enterprise because the licenses and...
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Culture, Value
Obviously AGFA HealthCare has a business to run, but there is always an interplay between the...
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Relationship
We have extremely fluid communications with AGFA HealthCare, but sometimes we have to solve issues....
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Operations
AGFA HealthCare trains us, but we can continue forwarding questions. They are always available to...
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Product
The system is quite intuitive. The graphic design clearly helps.
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Product
There are still things in the solution that are not very intuitive or perhaps not very visible....
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Relationship
With support tickets, there is a record that shows we are making a request, whether that request is...
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Value
There isn’t much of a return really. The solution helps the most regarding the regulatory agencies...
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Relationship, Product
There is stability in the platform. In the years that we have been with AGFA HealthCare, there have...
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Loyalty, Product
People always want more or need more. We might like more information on the topic of AI, as long as...
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Relationship
AGFA HealthCare does not keep all promises. With the organizational turnover they have had, we have...
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Relationship
Over the last 12 months, we certainly have had some ups and downs. I feel that we may not...
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Relationship, Product
My team has identified a number of problems that the AGFA HealthCare team has said are slated to be...
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Value
We feel every time we go to build on Enterprise Imaging for Radiology or even certain things that we...
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Relationship
I know and have access to my executives, but I don't know whether they are empowered to solve my...
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Loyalty, Relationship
We can typically get a human on the phone from AGFA HealthCare, and we know the humans that we...
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Culture, Loyalty
We certainly plan for an upgrade of Enterprise Imaging for Radiology. When thinking of upgrading...
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Culture, Relationship
If I were recommending AGFA HealthCare, I would tell others to make sure their expectations are set...
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Operations
AGFA HealthCare could do better on implementation by organizing the work and having more open...
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Relationship, Product
AGFA HealthCare's strengths are relationship management and stability. I like the ability to build...
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Product
Some opportunities for AGFA HealthCare are making Enterprise Imaging XERO Viewer more suitable for...
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Relationship
The service organization is now in physical distance and experience quite far away, so AGFA...
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Relationship
AGFA HealthCare values customer loyalty. They are good at customer engagement at a personal level,...
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Relationship, Product
An opportunity for AGFA HealthCare is the integration of other standalone software within our...
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Product
What I like the most about Enterprise Imaging for Radiology is it is a flexible and adaptable product....
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Relationship
AGFA HealthCare is very good at engaging with customers. We have a good, long-standing, and personal...
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Value
There is a lot of functionality in the product, but I find that when we explore the functionality,...
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Culture, Loyalty, Value
If our organization were to start over today, we would not choose AGFA HealthCare's system. The...
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Relationship, Value
I would absolutely like AGFA HealthCare to be more proactive. I would like them to actually care...
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Loyalty
We have been using AGFA HealthCare's system at our organization for a long time. We changed systems...
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Product
The product's strengths are its stability, reliability, and scalability.
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Product
Enterprise Imaging for Radiology has an opportunity for improvement in its upgrades.
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Product
One thing AGFA needs to improve is data access. Today, the entire database is 100% restricted to...
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Relationship
My experience with AGFA has been very good. We moved to AGFA's PACS solution with the aim of having...
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Relationship
Konimagem's support is excellent, and that has been very nice. What I like about them is that the...
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Relationship, Product, Value
I would buy the product again, and I would even recommend it. The product is excellent. The results...
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Relationship, Operations
For the projects I have been involved in, all promises were fulfilled by the vendor. There was no...
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Operations, Product
For the IT team, a PACS is never straightforward. For doctors, there is a challenge in usage, but it...
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Loyalty, Product
One opportunity that AGFA HealthCare has is to enable the sharing of images for reports across...
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Relationship
AGFA HealthCare has good support, and I like their system's ease of use. Their product has a lot of...
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Loyalty, Relationship
AGFA HealthCare is always Best in KLAS. They will be the top vendor, or they will be the second. If...
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Culture
The sales discussion was completely different than the implementation discussion or execution. There...
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Relationship, Product
The vendor could improve our experience by improving the virtual reality suite. It is currently...
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Operations
I would like more intensive and ongoing detailed training to better use the functionalities within...
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Product
I like Enterprise Imaging for Radiology's simple ease of use and the ease of integrating with other...
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Relationship, Product
Enterprise Imaging for Radiology is good and could be better. AGFA HealthCare is slow off the...
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Product
I like Enterprise Imaging for Radiology's functional completeness and ease of integration with...
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Relationship
AGFA HealthCare could undertake ongoing analysis to more accurately identify areas where the system...
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Relationship
Our reseller's strengths are their proactivity and ability to support the adaptation of the solution...
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Product
We have the Global Remote Incident Prevention monitoring system that alerts us of any issues once it...
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Relationship
The local support people are fairly quick and good to respond. Sometimes we struggle when the...
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Operations
The vendor's initial training is good. We have had some new radiologists start, and they have...
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Culture
We made some contractual agreements, and a leader from the vendor came on-site to do the contract....
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Loyalty, Product
There are some points that AGFA can work on, but the solution in general is an excellent one. The...
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Loyalty, Value
We are fairly behind in our updates. Our practices aren't keen on change, first of all. And second...
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Loyalty, Product
From what I have seen for the upgrade paths, I think AGFA is taking the same routes as the other...
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Product, Value
Internationally, I think there is a lot of competition, but locally, I would definitely recommend AGFA....
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Product
Things are going pretty well with AGFA. We don't really have issues. The ease of use for the AGFA...
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Relationship
For the time being, I feel that the personnel we have from AGFA HealthCare are much better than the...
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Product
We haven't faced major problems with the system in years because of its stability. The system's...
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Culture, Value
Sometimes AGFA HealthCare charges us for things that I don't think are useful, but other times they...
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Loyalty, Product
The features we want in Enterprise Imaging for Radiology are included in the next version that will...
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Relationship
AGFA HealthCare keeps all their promises. If they didn't, we wouldn't have been with them for so...
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Product
Enterprise Imaging for Radiology is a very stable system that is very reliable. It does everything...
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Relationship, Product
AGFA HealthCare's biggest opportunity for improvement is to facilitate the setup, enhance and adjust...
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Relationship, Product
Enterprise Imaging for Radiology's biggest strength is that it is a relatively stable system. The...
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Operations
The project implementations are slow. AGFA HealthCare has a project, but it is very slow moving in...
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Culture, Relationship
When I approach the vendor and escalate things, they are good. The relationship is actually a...
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Product
The product is solid. It didn't used to be. It used to be a troublemaker product, but it is solid...
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Relationship, Product
Sometimes there are unpredictable post-upgrade issues.
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Loyalty, Relationship, Product
The biggest opportunity for AGFA HealthCare to improve Enterprise Imaging for Radiology is to...
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Relationship
AGFA HealthCare's strength is their support team. I like the high availability of the solution.
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Loyalty
The main reason we got Enterprise Imaging for Radiology was because it is intuitive and easy to use....
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Relationship
The vendor's executive involvement is good. Also, we work with the vendor to implement new aspects....
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Relationship
The technical relationship can always improve, even though it isn’t bad. As always, the relationship...
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Value
If something is in the vendor's hands, they don’t bill for extra things, even if little changes are...
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Relationship
AGFA HealthCare's greatest strengths are their technology and their technicians' level of knowledge.
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Product
My favorite thing about the product is its integration capabilities.
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Relationship, Operations
To improve our experience, the vendor could maintain regular, proactive contact with customers to...
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Relationship
The vendor's greatest opportunity to improve the product would be to involve the manufacturer in the...
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Relationship, Product
AGFA HealthCare's strength is reliability. I like the speed and reliability of the product.
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Product
AGFA HealthCare could make it easier to configure custom layouts for each modality and machine. The...
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Relationship
AGFA HealthCare does attend to our tickets, but we would expect them to prioritize our calls since...
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Product, Value
The main thing that I like about the Enterprise Imaging for Radiology system is it enables us to do...
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Culture, Value
AGFA HealthCare tries to avoid charging for every little thing, but they don't always. In the...
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Loyalty, Product, Value
Currently, we have to have this massive workstation to work and report on. I know AGFA HealthCare is...
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Operations
AGFA HealthCare does have manuals, but they are based on the global product. The vendor doesn't take...
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Culture, Loyalty, Product
I had a demo of the newest version of Enterprise Imaging for Radiology, and it looks quite enticing....
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Relationship, Operations
The application specialist is excellent, so I would give AGFA HealthCare top marks for training....
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Product
There are quite a few functions that are not available in the system. Those functions might not be...
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Culture, Value
AGFA HealthCare doesn’t charge for every little thing, but they seem to charge for a lot. Some...
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Product
We would like to have notification of urgent results and better hanging protocols of how the images...
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Product
The system is not good with integrations. We have requested interactions with several systems, and...
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Operations
The vendor's personnel that we have dealt with have been good. Some of them know the system very...
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Operations, Product
We have had many upgrades to the system that have not worked on the day they were implemented, and...
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Loyalty, Product, Value
I’m pretty happy with the product now. Some features of our product make it very good, and it is...
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Relationship
The back-end tech support is critical because if we go down for an hour, that has a big impact on...
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Relationship, Operations, Product
There are always bugs; PACS solutions are very complex. There are always things that don't work as...
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Relationship
We would like AGFA HealthCare to be more proactive with us through email or during our regular...
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Relationship, Operations
We can put in future enhancement requests to AGFA HealthCare, but the vendor is extremely slow. Over...
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Loyalty
We were very unhappy with Enterprise Imaging for Radiology for years but did not change because of...
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Operations, Product
We discovered recently that there are multiple settings in the background of the system that are not...
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Loyalty, Product
We change CAT scan, MRI, ultrasound, and x-ray machines regularly. Technology improves, and it is...
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Culture, Value
AGFA HealthCare's pricing structure is very expensive, and we are trying to integrate with some...
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Relationship, Product
The vendor is proactive about trying to resolve things. Being able to resolve things is a separate...
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Relationship
I have already recommended the vendor to others. Things are much better with AGFA HealthCare than...
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Product
I would like to see the product be a little easier for end users to minimize mistakes.
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Product
Workflows are the vendor's biggest strength.
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Relationship, Product
To improve, the vendor could resolve bugs earlier and improve the product's interface.
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Relationship, Product
One opportunity the vendor has is that the time that it takes them to fix bugs could be reduced due...
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Operations
The vendor's training could be improved. The vendor could enhance their training with PDFs that...
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Product
The system is reliable and robust. It is user friendly and has a powerful tool set that allows users...
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Relationship
We have been with the vendor's people for many years, so we have created a certain level of...
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Relationship, Operations
AGFA HealthCare took care of everything for integration. They interacted with the system staff,...
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Culture, Loyalty, Value
We had some people here who tried to put another system in from another company, but it didn't work....
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Product
We have a good volume, and Enterprise Imaging for Radiology doesn't have any problems. Some of our...
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Culture, Value
What I complain a lot about to our reseller is that when the AGFA HealthCare representative here in...
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Operations
The training was all very good. There was a time when the staff were complaining a bit because there...
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Product
AGFA HealthCare's biggest strength is their Xero Universal Viewer integration. What I like most...
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Relationship
AGFA HealthCare could provide frequent updates, frequent bug fixes, and better support for...
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Culture
The vendor has told us that the new version of the system could do some things that it hasn't been...
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Product
We have had to pull back on the changes and upgrades that we want to make to our system. We have to...
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Culture, Product
Generally, the product integrates relatively well, and we may be able to move some of our staff...
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Loyalty, Product
Performance has been one of our biggest concerns as we have moved off of what we have been using....
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Culture, Value
AGFA HealthCare is one of the companies where it doesn't matter what we put up, there will be a cost...
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Operations, Product
We have had a bit of slowness in the system. The vendor's scheduler has quite a hefty load time on...
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Relationship
When it comes to the vendor's executive involvement, the vendor is quite involved when we reach out...
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Culture, Operations, Product
We have been working toward an upgrade for the system, but we have had some challenges and delays....
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Operations, Product, Value
The vendor just released a new version of the system. Ideally, we would be able to go to the latest...
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Loyalty, Relationship
We have a long history with AGFA HealthCare. We started working together through a reseller, and the...
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Product
What I like the most is the possibility of being able to integrate images from all our departments,...
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Loyalty, Product
I don't know whether our issue is because of the version we acquired, but the BI issue is not what...
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Culture, Relationship
Perhaps AGFA HealthCare should involve the project management team a little more on the sales side...
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Operations, Value
One thing that was difficult with Enterprise Imaging for Radiology in the beginning was the...
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Loyalty
Enterprise Imaging for Radiology being part of our long-term plans will depend on whether the...
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Product
In general, Enterprise Imaging for Radiology does well, especially in the clinical area. Nobody...
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Operations
There is some room for improvement in terms of training given that transitioning from our previous...
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Loyalty, Relationship
We still don't have all the solution modules active. We need to work on getting the whole version;...
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Relationship
Whenever we request to escalate a problem or a requirement, AGFA HealthCare is responsive. I like...
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Operations
In terms of implementations, they have respected the timelines set at the beginning and have sorted...
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Product
I like the image quality and the strength of the image.
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Product
I would like to see AGFA HealthCare work on a better app to deliver the test results.
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Relationship
AGFA HealthCare responds well when there is an issue.
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Loyalty, Product
We want to be able to use a greater number of functionalities.
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Relationship
One of the vendor's key strengths is the fact that there are very few technical issues. We are doing...
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Relationship, Product
What I like most about the product is that it is very user friendly. It allows us to incorporate all...
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Loyalty, Relationship, Product
I have no major complaints regarding our work with AGFA HealthCare. I really like their system....
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Product
An improvement opportunity for AGFA HealthCare would be for them to be able to pass from the...
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Relationship, Product
AGFA HealthCare's strength is that they have great post-sale service. I like the speech recognition...
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Operations
Integration with other applications is an area for improvement. AGFA HealthCare could also improve...
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Relationship, Operations
We had some slowness in the system a couple of times. We elevated the ticket, and AGFA HealthCare...
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Relationship, Product
Enterprise Imaging for Radiology is truly stable The up-time is really good. AGFA HealthCare's...
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Relationship
They could improve in terms of proactivity when it comes to deploying and improving the apps inside...
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Product
The system could use better consistency in the way the digital platforms work, both for basic users...
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Product
The system's strength is that it is fairly intuitive for a basic user.
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Relationship
The vendor could improve on the communication with customers. We give explanations to clinical users...
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Relationship
AGFA HealthCare's support and team are excellent. They are always ready to help us whenever we need...
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Product
The system is stable and user friendly. It is excellent.
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Product
AGFA HealthCare could improve in terms of providing more agility to the AGFA iPlan piece. We need a...
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Operations, Value
In terms of training, the vendor offers us frequent sessions so that we are up-to-date with the...
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Relationship
The vendor's team has knowledge. However, their support is inadequate. The vendor needs to improve...
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Product
The system is stable and reliable. We like the reporting module.
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Relationship, Product
AGFA HealthCare is very prepared and provides excellent support service. Enterprise Imaging for...
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Relationship, Product
There is no knowledge of printer connection issues. We have not been able to print a simple pelvis...
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Loyalty, Relationship
When we chose AGFA HealthCare, we weren’t able to see the system’s functionality or how it was...
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Operations
One positive thing about the training for Enterprise Imaging for Radiology was that most of the...
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Operations
We had some challenges during the implementation and customization process of certain key modules...
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Relationship
AGFA HealthCare’s post-sales support can be a bit slow for our needs. The company’s staff has...
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Product
In the portal where users access their exams, there is still room for improvement. AGFA HealthCare...
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Product
I find that Enterprise Imaging for Radiology is user friendly, but not everyone does. Perhaps that...
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Product
One issue we have with Enterprise Imaging for Radiology is with it being an integrated system in our...
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Product
Enterprise Imaging for Radiology gives us more autonomy in certain workflows than we had before.
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Value
The vendor avoids charging for every little thing about 50% of the time, but not in the case of...
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Operations
The issue in terms of training was really with the people who initiated the whole project and how...
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Relationship
In the time I have been working with the vendor, their greatest strength has basically been a matter...
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Product
What I like the most is the product’s usability. For some people, the product can be very confusing...
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Loyalty
We are currently thinking of upgrading the interface to the latest version that AGFA HealthCare has....
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Relationship
As a company, AGFA HealthCare has been fantastic to engage with. They are very responsive to our...
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Relationship
We have been really happy with Enterprise Imaging for Radiology. A lot of our radiologists had...
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Operations
I wish we had given ourselves more time to do the implementation. We had a really tight timeline to...
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Product
I love that I can open the screen in Enterprise Imaging for Radiology and see what our outstanding...
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Culture, Relationship
Like everyone, AGFAHealthCare is a business. They are not going to do everything for free, but they...
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Operations
AGFA HealthCare has some exceptional trainers. One of the trainers is outstanding and knows the...
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Loyalty
We chose AGFA HealthCare because they engaged well. They were very transparent in what they could...
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Relationship
In terms of support, one thing that I like is the fact that AGFA HealthCare has a local call center...
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Value
AGFA HealthCare could perhaps see who their best clients are and try to give them better conditions....
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Product, Value
Enterprise Imaging for Radiology is a very robust platform. The thing I can highlight about it is...
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Relationship
We are moving along okay with AGFA HealthCare's system. The main thing is that the applications we...
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Loyalty, Relationship, Product
In the last couple of years, AGFA HealthCare has switched their reporting tool. All of our activity...
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Culture, Value
AGFA HealthCare would like us to purchase their products, but those products are always too...
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Culture, Relationship
We have a lot of meetings with the vendor where the vendor says that they will arrange certain...
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Value
We give a lot of our time to the vendor, particularly when other sites come to look at things. We...
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Relationship, Product
There are some functionalities missing in the application. We log change requests, but change...
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Relationship
We have an alert monitoring system from AGFA HealthCare that is actually working. That is great. The...
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Operations
We recently received some training from AGFA HealthCare, but I think we knew more than the person...
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Relationship
The vendor's executive involvement is pretty good. Our previous account manager resigned, and now we...
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Value
AGFA HealthCare's systems are expensive. Everything we do with the vendor costs money, and we have...
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Operations
The product is easy to use and stable. I like its mobility. During the training and implementation,...
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Culture, Loyalty, Product
AGFA HealthCare certainly has a bit of a road map for AI and their use for it. They have embedded AI...
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Culture, Operations
AGFA HealthCare suffers from hype. They have really good marketing on new functionality, but I am...
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Relationship, Product
Overall, Enterprise Imaging for Radiology is meeting people’s needs. AGFA HealthCare does a storage...
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Product
A little while ago, a small project was carried out to stabilize the platform a little more. The QA...
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Loyalty, Product
What I like most about the product is that we have been incorporating more and more specialties into...
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Relationship
When we encounter a problem, we either resolve it with our internal service team or contact AGFA...
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Relationship
Last year, I had a lot of ticket-resolution problems. There are still a couple of tickets that have...
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Relationship, Product
We have had problems with tools, such as the grip-monitoring tools that AGFA HealthCare manages....
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Loyalty, Product
As we have been configuring the product lately, every time we have made a change in a template or a...
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Culture, Operations, Product
Most of the time, the product does what AGFA HealthCare said it would do. Actually, it sometimes has...
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Operations
AGFA HealthCare is very thorough in what they do in the planning and implementation processes. They...
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Loyalty, Product
Enterprise Imaging for Radiology is very stable and reliable. In the past several months, it hasn't...
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Operations, Product
The ease of use for end users is something that we have actually struggled a bit with. Because of...
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Relationship
The vendor has very good ongoing support and web support. We also have recurring catchups with our...
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Operations
AGFA HealthCare's training could be better. They have lots of different trainings for different...
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Product
There are some gaps in the product. The product was initially conceived for radiology, but we are...
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Relationship
One of the biggest strengths of the product is that the AGFA HealthCare brand has a lot of backing...
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Relationship
As with any large project, there are problems that come up and commitments that the vendor imposes...
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Relationship, Operations
The greatest opportunity to improve the AGFA HealthCare product in our region involves enhancing the...
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Product
As customers, we have to raise awareness of a lot of issues and incidents. But the platform is...
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Culture
We need more licenses. We have a cap on our licenses, and they are very limited.
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Relationship
We really like the vendor's technical support. That has always been one of AGFA HealthCare's strong...
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Culture, Relationship
The system's presence in our region has increased. However, that has a downside for customers. The...
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Product
The system isn't primarily situated in our clinical environment, but it generates super clean data....
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Operations, Product
Enterprise Imaging for Radiology is intuitive. It is stable, and it has integrated with the tools we...
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Relationship
The migration went smoothly. We addressed critical issues and had them under control. We are still...
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Relationship
We have received support from the AGFA HealthCare team, especially regarding tool administration....
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Relationship, Operations
When we needed support, we turned to AGFA HealthCare, so there was a bit of a gap because there...
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Loyalty
One thing that we didn’t have before in Enterprise Imaging for Radiology but that we will have is...
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Relationship
We still have quite a few open calls with AGFA HealthCare’s support. They could have better...
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Operations
The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...
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Relationship, Operations
At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...
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Loyalty, Product
Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...
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Loyalty, Relationship, Product
AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...
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Relationship
We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....
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Culture, Value
Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...
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Operations
The implementation went well. The team we worked with was good and well qualified. However, there...
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Loyalty, Operations
We moved from IMPAX to Enterprise Imaging for Radiology, and we had some resistance from our users...
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