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Enterprise Imaging XERO Viewer
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Enterprise Imaging 2022: Which Vendors Are Delivering in a Challenging Environment?
Enterprise Imaging 2022:
Which Vendors Are Delivering in a Challenging Environment?
December 2022
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User Commentary

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Manager

Relationship

There have been big things that we should have been alerted of before they happened, but Agfa...

Sep 2023
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Manager

Product

The product generally works okay. However, there are certain image types that we have problems with...

Sep 2023
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Manager

Relationship

I think the vendor tries hard, but there are limitations to the product that are hard to work...

Sep 2023
||
(0)
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Director

Relationship

Agfa had a dark period a few years ago when they didn't do very well. I think they have had a...

Sep 2023
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(0)
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Director

Loyalty, Relationship

It is good to know that the vendor still supports their long-standing customers even when the...

Sep 2023
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Director

Relationship

We have been very happy with Agfa. They are making significant progress. They have been a good...

Sep 2023
||
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Manager

Product

Thanks to Enterprise Imaging XERO Viewer, we were able to provide a consolidated viewer for multiple...

Jul 2023
||
(0)
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Manager

Relationship

Agfa HealthCare needs to put more effort into developing things faster.

Jul 2023
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Manager

Product

We recently found a lot of features that are not available in Enterprise Imaging XERO Viewer that...

Jul 2023
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CIO

Product

Enterprise Imaging XERO Viewer is well integrated with our EMR and other third-party systems. It has...

Jun 2023
||
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CIO

Relationship

The support from Agfa HealthCare is good and has been improving. Our team tells me the vendor has...

Jun 2023
||
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CIO

Loyalty

We have plans to expand Enterprise Imaging XERO Viewer to other areas. I think we have been slow to...

Jun 2023
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CIO

Loyalty

We recently had someone from the vendor on-site, and we had some good discussions. We looked at Agfa...

Jun 2023
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CMO

Relationship

The support from Agfa HealthCare has been good, and we find that when we have questions or need...

Jun 2023
||
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CMO

Product

We use the system as our referential viewer, and it has been helpful and important for our...

Jun 2023
||
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Director

Product

The system's graphical interface is really difficult to use. It isn't intuitive at all for what we...

Jun 2023
||
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Director

Product

The system's graphical user interface isn't as friendly as our previous solution's was. Our...

Jun 2023
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Director

Culture, Loyalty

We are moving away from the system because it doesn't meet our security requirements. We have found...

Jun 2023
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Director

Product

Agfa's solution is one of the leading enterprising imaging platforms to encompass a bigger vision of...

May 2023
||
(0)
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Director

Product

Some duplicate folders in Enterprise Imaging XERO Viewer don't exist in Enterprise Imaging for...

May 2023
||
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Director

Relationship, Operations

From Agfa's salespeople to product support people, the vendor does good implementations, and even...

May 2023
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Manager

Product

Enterprise Imaging XERO Viewer is fine. It is an upgrade from our previous solution. Our providers...

May 2023
||
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Manager

Operations

We implemented the system during the COVID-19 pandemic, so face-to-face training wasn't as easy as...

May 2023
||
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Manager

Product

The only issue that we have with the system is that there is a learning process to being able to...

May 2023
||
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Manager

Culture, Relationship

When an organization purchases a product, they shouldn't have to continue to involve initial sales...

May 2023
||
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Manager

Operations, Product

We have struggled with the upgrades from Agfa HealthCare. One failed upgrade took us down for...

May 2023
||
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Manager

Product

Enterprise Imaging XERO Viewer is interfaced with our charting system, and we get links we can use....

Jan 2023
||
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Manager

Product

Enterprise Imaging XERO Viewer is very useful. It runs on multiple platforms, such as Windows and...

Jan 2023
||
(0)
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Manager

Operations

There is very little training for Enterprise Imaging XERO Viewer, but we don't need much training to...

Jan 2023
||
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CEO/President

Product

The Enterprise Imaging XERO Viewer converges in such a way that we can look at things coming from...

Jan 2023
||
(0)
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CEO/President

Loyalty

Agfa HealthCare is on the verge of delivering on some things that have been promised for several...

Jan 2023
||
(0)
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Director

Loyalty

Agfa has made some progress with adding some additional functionality to Enterprise Imaging XERO...

Jan 2023
||
(0)
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Director

Operations, Product

Enterprise Imaging XERO Viewer is easy to use, and it integrates well with our EMR. We have had...

Jan 2023
||
(0)
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Director

Product

We use Enterprise Imaging XERO Viewer for our referring physicians, and we can also get access for...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

The support is good, and it has been improving overall. We had some direct discussions with Agfa,...

Jan 2023
||
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Director

Relationship

Agfa is making a lot of changes internally, and that includes some staffing changes, which have been...

Jan 2023
||
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Manager

Relationship

I have phone numbers for several people at Agfa. I appreciate the vendor's commitment and our access...

Dec 2022
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Manager

Product

We have been live with the new platform for a few years now, and we are getting into our stride. The...

Dec 2022
||
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Manager

Product

Enterprise Imaging XERO Viewer is easy to use, and it integrates well with our EMR. We have a lot of...

Dec 2022
||
(0)
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Manager

Relationship, Product

Enterprise Imaging XERO Viewer is stable, and we don't have any issues or downtime. I don't remember...

Dec 2022
||
(0)
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Physician

Operations

The initial training we received from Agfa Healthcare was good. We don't really have any ongoing...

Dec 2022
||
(0)
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CIO

Loyalty, Relationship

We have had a good year with Agfa HealthCare, and it feels like they are moving in the right...

Dec 2022
||
(0)
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CIO

Product

Agfa HealthCare's viewer is a good viewer, and it works well with our EMR. It is tightly integrated...

Dec 2022
||
(0)
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Director

Loyalty, Product

Some of our users of the system are becoming more and more sophisticated with the system. Those...

Nov 2022
||
(0)
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Manager

Product

The product’s ease of use is getting better. The vendor has done a lot in the background. In the...

Nov 2022
||
(0)
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Manager

Loyalty, Product

There are a lot of things that we are working on daily, and once those things are completed, we will...

Nov 2022
||
(0)
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Manager

Product

Some of the functionalities in the viewer are not very intuitive or easy to use. Some of the very...

Oct 2022
||
(0)
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Manager

Product

We use Enterprise Imaging XERO Viewer very universally. We use the image-sharing functionality with...

Oct 2022
||
(0)
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Director

Loyalty, Product

I like the fact that the product is a very light application and works a whole lot better than the...

Oct 2022
||
(0)
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Director

Product

There are workflow enhancements for the application, but there are some clinical areas where Agfa...

Oct 2022
||
(0)
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Manager

Relationship

Our relationship with Agfa HealthCare is pretty strong. They have always been flexible with us.

Oct 2022
||
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