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Enterprise Imaging XERO Viewer Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Loyalty

We are moving away from Enterprise Imaging XERO Viewer because it is not safe to keep the product in...

Apr 2024
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Director

Product

We have rolled out Enterprise Imaging XERO Viewer to all of our clinicians for referential viewing....

Apr 2024
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Director

Relationship

The support team for Enterprise Imaging XERO Viewer is excellent; they get to things right away and...

Apr 2024
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Director

Product

Enterprise Imaging XERO Viewer is one of the simplest and easiest solutions to use and support....

Apr 2024
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VP/Other Executive

Product

Enterprise Imaging XERO Viewer has been bulletproof. It integrates very well. Clinicians know how to...

Mar 2024
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Physician

Product

I use the product the way I do because it is limited in terms of its remote access. I wish I could...

Feb 2024
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Physician

Product

When I refer a patient, it is easy for me to electronically send a link to their files and things...

Feb 2024
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Physician

Relationship

AGFA HealthCare has been proactive with some known issues that they have warned us about. They have...

Feb 2024
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Director

Relationship, Product

With Enterprise Imaging XERO Viewer, AGFA has done some work with us with integration, and that has...

Feb 2024
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Director

Relationship

AGFA’s executives engage, but it doesn't seem like they solve problems. They pick up the phone for...

Feb 2024
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Director

Product

Enterprise Imaging XERO Viewer is well integrated with other third-party solutions, and it is easy...

Jan 2024
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Director

Relationship

Support is good, and the vendor's team takes care of us. I like having people we can call, and they...

Jan 2024
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Director

Relationship

AGFA HealthCare is a big company with a small feel. We are not a large customer, but we feel like we...

Jan 2024
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Manager

Product, Value

Enterprise Imaging XERO Viewer has been one of the best things we have done for our referring...

Jan 2024
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Manager

Relationship, Operations

The AGFA HealthCare team has really stepped up, helped out with our workflow, and gotten us all set...

Jan 2024
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Manager

Product

Enterprise Imaging XERO Viewer gives us the flexibility to go in, do searches for our patients when...

Jan 2024
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Manager

Product

There is an integration that allows us to integrate Enterprise Imaging XERO Viewer with our EMR. If...

Jan 2024
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Manager

Loyalty, Product

We are talking with AGFA HealthCare about cloud technology in terms of Enterprise Imaging XERO...

Jan 2024
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Manager

Relationship, Product

AGFA meets our needs and has made significant progress. AGFA has been a very good partner to work...

Jan 2024
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Manager

Product

Enterprise Imaging XERO Viewer is a great tool. It works wonderfully for our organization. There are...

Jan 2024
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Manager

Product

Enterprise Imaging XERO Viewer has been great for our staff for years.

Dec 2023
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Manager

Product

AFGA HealthCare is not really pushing Enterprise Imaging XERO Viewer much because they are putting...

Dec 2023
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Manager

Culture, Value

With AGFA HealthCare, there are some things that we get for free down the road, and there are other...

Dec 2023
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Director

Product

The vendor is actually making very good progress with the radiology viewing functionality, but since...

Dec 2023
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Manager

Culture, Relationship

We have been an Agfa HealthCare customer for a long time now. Our relationship is more of a...

Dec 2023
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Director

Product

Enterprise Imaging XERO Viewer is a solid enterprise viewer and works well for referential images....

Dec 2023
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Director

Product

We don't have any issues at all with XERO Viewer, and we don't have downtime. Enterprise Imaging...

Dec 2023
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Director

Relationship

The support is strong, and Agfa has done a good job of changing some things so we get a quick...

Dec 2023
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Manager

Product

I started out with the very first version of the product, and it has come a long way. It is a very...

Nov 2023
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Manager

Relationship

We have been working with the vendor for a few years to iron out the platform. We have had some...

Nov 2023
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Manager

Product

Enterprise Imaging XERO Viewer is a simple viewer. The way that the vendor has it set up is...

Nov 2023
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Manager

Relationship

We have done several initiatives with the vendor, and all of the initiatives together took the...

Nov 2023
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Director

Loyalty

The ease of use varies from technologist to radiologist. Enterprise Imaging XERO Viewer is extremely...

Oct 2023
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Director

Culture, Value

I am going to be a little tougher on the vendor when it comes to the product working as promoted....

Oct 2023
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Analyst/Coordinator

Product

Enterprise Imaging XERO Viewer is easy to use, and it is well integrated with Epic's systems. We use...

Oct 2023
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Analyst/Coordinator

Relationship

We receive good support from Agfa HealthCare, and that support is getting better. This year was a...

Oct 2023
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Analyst/Coordinator

Loyalty, Relationship

The future of Agfa HealthCare and their enterprise imaging suite looks good. I hope the vendor stays...

Oct 2023
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Analyst/Coordinator

Culture, Value

We feel like Agfa HealthCare is fair. We don't feel nickel-and-dimed by them. In the past, they...

Oct 2023
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Manager

Product

With Agfa HealthCare’s out-of-the-box API capability, if we need something developed, we can have it...

Sep 2023
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Manager

Relationship, Operations

If we ever need Agfa HealthCare for training, they are very responsive. However, in many ways, my...

Sep 2023
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Manager

Operations, Product

Using the product is phenomenal for technologists and administrative people. Once radiologists get...

Sep 2023
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Manager

Relationship, Product

Agfa HealthCare does web-based monitoring of performance, disc space, and error reports, and we get...

Sep 2023
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Director

Operations, Product

The system is extremely easy to use and intuitive, so I don't really ever have to tell anybody how...

Sep 2023
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Director

Relationship

I don't feel like I have been let down by the vendor for any major things that should have happened.

Sep 2023
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(0)
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Manager

Product

The product progresses, but it does so slowly. It needs to keep up with technology, have more...

Sep 2023
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(0)
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Manager

Relationship

There have been big things that we should have been alerted of before they happened, but Agfa...

Sep 2023
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(0)
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Manager

Product

The product generally works okay. However, there are certain image types that we have problems with...

Sep 2023
||
(0)
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Manager

Relationship

I think the vendor tries hard, but there are limitations to the product that are hard to work...

Sep 2023
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(0)
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Director

Relationship

Agfa had a dark period a few years ago when they didn't do very well. I think they have had a...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

It is good to know that the vendor still supports their long-standing customers even when the...

Sep 2023
||
(0)
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Director

Relationship

We have been very happy with Agfa. They are making significant progress. They have been a good...

Sep 2023
||
(0)
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Manager

Product

Thanks to Enterprise Imaging XERO Viewer, we were able to provide a consolidated viewer for multiple...

Jul 2023
||
(0)
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Manager

Relationship

Agfa HealthCare needs to put more effort into developing things faster.

Jul 2023
||
(0)
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Manager

Product

We recently found a lot of features that are not available in Enterprise Imaging XERO Viewer that...

Jul 2023
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CIO

Product

Enterprise Imaging XERO Viewer is well integrated with our EMR and other third-party systems. It has...

Jun 2023
||
(0)
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CIO

Relationship

The support from Agfa HealthCare is good and has been improving. Our team tells me the vendor has...

Jun 2023
||
(0)
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CIO

Loyalty

We have plans to expand Enterprise Imaging XERO Viewer to other areas. I think we have been slow to...

Jun 2023
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(0)
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CIO

Loyalty

We recently had someone from the vendor on-site, and we had some good discussions. We looked at Agfa...

Jun 2023
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(0)
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CMO

Relationship

The support from Agfa HealthCare has been good, and we find that when we have questions or need...

Jun 2023
||
(0)
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CMO

Product

We use the system as our referential viewer, and it has been helpful and important for our...

Jun 2023
||
(0)
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Director

Product

The system's graphical interface is really difficult to use. It isn't intuitive at all for what we...

Jun 2023
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(0)
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Director

Product

The system's graphical user interface isn't as friendly as our previous solution's was. Our...

Jun 2023
||
(0)
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Director

Culture, Loyalty

We are moving away from the system because it doesn't meet our security requirements. We have found...

Jun 2023
||
(0)
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Director

Product

Agfa's solution is one of the leading enterprising imaging platforms to encompass a bigger vision of...

May 2023
||
(0)
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Director

Product

Some duplicate folders in Enterprise Imaging XERO Viewer don't exist in Enterprise Imaging for...

May 2023
||
(0)
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Director

Relationship, Operations

From Agfa's salespeople to product support people, the vendor does good implementations, and even...

May 2023
||
(0)
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Manager

Product

Enterprise Imaging XERO Viewer is fine. It is an upgrade from our previous solution. Our providers...

May 2023
||
(0)
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Manager

Operations

We implemented the system during the COVID-19 pandemic, so face-to-face training wasn't as easy as...

May 2023
||
(0)
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Manager

Product

The only issue that we have with the system is that there is a learning process to being able to...

May 2023
||
(0)
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Manager

Culture, Relationship

When an organization purchases a product, they shouldn't have to continue to involve initial sales...

May 2023
||
(0)
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Manager

Operations, Product

We have struggled with the upgrades from Agfa HealthCare. One failed upgrade took us down for...

May 2023
||
(0)
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