Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
AGFA HealthCare has fast response times, and the vendor's executives are fairly easy to get in touch...
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Relationship, Product
We haven't had too many issues with Enterprise Imaging XERO Viewer. It is an expensive product, but...
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Value
The system is really expensive. The way AGFA HealthCare charges for things is infuriating. They...
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Value
It feels like AGFA HealthCare charges for every little thing, but as we have been going through...
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Operations
There are a lot of things that don't even get brought up in training. They should have told us about...
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Operations
The system requires very little training. I spend maybe 15 minutes with new providers, and they have...
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Operations, Product
I like the solution's ease of use for end users. Providers can log in, navigate around, and do their...
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Relationship
We don't have any tools in the system. We just have the viewer. Also, AGFA HealthCare isn't...
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Loyalty
For Enterprise Imaging XERO Viewer, the only modality that doesn't work well is digital subtraction...
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Relationship
Things have been very good with AGFA HealthCare. They are very receptive to any needs or questions I...
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Relationship
AGFA HealthCare is good about being proactive; we really don’t have problems with them.
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Product
The feedback for the system is glowing. The doctors like it.
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Operations
AGFA HealthCare's classes are incredibly well structured. Our FTEs really like having opportunities...
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Culture
If a customer's technology stack does not align with the AGFA HealthCare standard, the customer...
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Product
Enterprise Imaging XERO Viewer is phenomenal. The product does exactly what we thought it would do....
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Relationship
AGFA HealthCare’s executive involvement has been the best part about working with AGFA HealthCare....
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Relationship
AGFA HealthCare’s support was a little rocky years ago, but that was because we had some...
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Operations
The challenge with AGFA HealthCare’s training is that I feel like we just do training on the fly. It...
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Relationship
AGFA HealthCare will let us know what their upgrades will fix, and those upgrades always improve...
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Relationship
If the help desk at AGFA HealthCare can't help me with something, I have contacts that I can email....
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Relationship
AGFA HealthCare has tried to push AI every time I have met with them.
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Product
With Enterprise Imaging XERO Viewer, I would like to see additional integration opportunities with EMRs....
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Product, Value
I like the ease of access and simplicity of Enterprise Imaging XERO Viewer, but those come at a...
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Operations
AGFA HealthCare’s implementation services have rated at the top of the scale. We have had complex...
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Relationship
AGFA HealthCare always uplifts what they do. And they have been really trying to push AI every time...
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Product
The reality is that there have been minimal, if any, promises asked for because Enterprise Imaging...
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Product
I like that AGFA HealthCare has made it so that we can have real-time collaboration with them,...
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Culture, Value
AGFA HealthCare doesn't avoid charging for every little thing. I have to get professional services...
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Product
I like the timeline view for Enterprise Imaging XERO Viewer. I think it gives a good picture of the...
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Product
Enterprise Imaging XERO Viewer is not complicated; it is very user-friendly. We would like to have a...
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Relationship
AGFA HealthCare has always been very open to helping us with upgrades. Their involvement is very good....
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Product
Enterprise Imaging XERO Viewer is pretty lightweight. It has been able to display everything we...
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Operations
We are doing multiple upgrades a year, and our users just get things in bite-sized pieces. AGFA...
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Operations, Product
Enterprise Imaging XERO Viewer is pretty easy to use, and the vendor's training is pretty effective.
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Product
There are some things, like integrating AI and other new things, that AGFA HealthCare can probably...
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Relationship
I think what helps AGFA HealthCare with implementations is that they have knowledgeable people. I'm...
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Relationship
I have called AGFA HealthCare a couple of times early in the morning after instances of downtime...
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Product
Enterprise Imaging XERO Viewer is very stable. We have very little downtime. I can't say enough...
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Relationship, Product
Enterprise Imaging XERO Viewer is so simple. Overall, AGFA HealthCare is serving our organization...
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Relationship
AGFA HealthCare’s support is really good. The key is timeliness. I don't have a problem getting in...
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Relationship
AGFA HealthCare certainly keeps all their promises. Their development cycle is very aggressive....
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Product
Enterprise Imaging XERO Viewer is definitely simple. The product itself gives a lot of different...
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Product
Many of our doctors use and like Enterprise Imaging XERO Viewer. I hadn’t realized how widely it was...
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Relationship
I like AGFA HealthCare’s support people. They do a good job. While I usually don’t encounter issues,...
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Operations
We haven’t received any ongoing training, and it is important that AGFA HealthCare understands the...
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Relationship
We meet with AGFA HealthCare's support people regularly and have two dedicated account...
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Product
I have been amazed at what the integration folks at AGFA HealthCare have been able to do. The...
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Relationship, Product
When AGFA HealthCare went from WEB1000 to Enterprise Imaging XERO Viewer, the system became 1,000%...
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Culture, Operations
The vendor doesn't keep all their promises. I say that because there are things in Enterprise...
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Loyalty, Product
An improvement for Enterprise Imaging XERO Viewer that I would like to see is in diagnostic quality....
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Relationship, Operations
It has been a while since we have had an upgrade for AGFA HealthCare. But I will say that when it...
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Product
Enterprise Imaging XERO Viewer is really there for people who don't work in the radiology...
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Relationship
The biggest thing with AGFA HealthCare's support people is that they aren't dismissive at all. They...
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Operations
Enterprise Imaging XERO Viewer is sometimes a little robust for what we need in our hospital, but it...
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Operations
It is difficult for us to get training out to all our people who use Enterprise Imaging XERO Viewer....
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Relationship
AGFA HealthCare is awesome. They are an amazing vendor. AGFA HealthCare delivers new technology that...
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Loyalty
There are always fancy new things that people want, but Enterprise Imaging XERO Viewer meets our...
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Culture, Value
AGFA HealthCare's prices are really reasonable compared to other quotes and the levels of projects...
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Loyalty, Relationship
AGFA HealthCare answers our calls. And AGFA HealthCare’s executive involvement is pretty good. AGFA...
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Product
AGFA HealthCare’s tools are really robust and quick, and they are accurate. I like that as part of...
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Product
Enterprise Imaging XERO Viewer seems kind of small. It could be a bit more user friendly in terms of...
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Product
Enterprise Imaging XERO Viewer has different viewing versions in terms of tablets, so the system is...
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Product
Our past image viewer was almost a read-only style where we could get in, view images, maybe flip...
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Product
How we use Enterprise Imaging XERO Viewer diagnostically is very popular with cardiology because...
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Value
AGFA HealthCare has been great. We wish everything were cheaper, but AGFA HealthCare's products are...
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Product
I really like Enterprise Imaging XERO Viewer. Whenever AGFA HealthCare upgrades their systems, they...
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Relationship, Operations
In terms of training for Enterprise Imaging XERO Viewer, AGFA HealthCare is very receptive to us. If...
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Loyalty, Product
Enterprise Imaging XERO Viewer is a very simple product. We have integrated it into our EHR, so our...
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Relationship
AGFA HealthCare needs to retain good employees to make sure they are good and that they are being...
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Product
When we look at what we use the system for and what its purpose is, the system is relatively user...
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Operations
We would like more training on the system. That would allow us to understand the system better and...
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Product
There is less focus placed on Enterprise Imaging XERO Viewer in our environment, so the system...
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Relationship, Value
We have a very good relationship with AGFA HealthCare. We have been their customers for several...
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Operations
Users definitely need training on how to get around in Enterprise Imaging XERO Viewer.
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Relationship
Some work still needs to be done with AGFA HealthCare’s support. It is not necessarily bad, but I'm...
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Relationship
AGFA HealthCare keeps all their promises. They are very good at communicating, and if they promise...
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Relationship
AGFA HealthCare has been pretty proactive, but there have been occasional times when we found things...
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Product
Enterprise Imaging XERO Viewer is ahead of its time in terms of being an easy and useful viewer for...
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Product
In Enterprise Imaging XERO Viewer XERO, if we are going to get into the full diagnostic...
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Operations
I feel like there aren't many vendors that give enough training. There are a few vendors that will...
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Loyalty, Product
Enterprise Imaging XERO Viewer is actually pretty easy. Enterprise Imaging XERO Viewer meets our...
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Relationship
AGFA HealthCare’s support team is doing a great job. In addition, I meet regularly with my point...
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Loyalty
Compared to our old AGFA HealthCare XERO Universal Viewer system, the new Enterprise Imaging XERO...
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Relationship
I have never seen a vendor proactively reach out, but senior people in AGFA HealthCare's support...
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Loyalty, Product
Enterprise Imaging XERO Viewer is truly a universal viewer. With radiology, the universal viewer is...
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Culture, Value
AGFA HealthCare has been flexible with charges. We set up the contract so that we knew what we were...
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Loyalty, Product
AGFA HealthCare should improve anything with third-party add-ons. There is a third-party add-on that...
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Relationship
AGFA HealthCare keeps their promises because they meet with us regularly. If any issues come up,...
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Product
Enterprise Imaging XERO Viewer has a bit less quality than other systems, but it is the easiest...
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Culture, Value
We are definitely trying to receive our money's worth with our AGFA HealthCare products. Those...
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Product
I kind of figured the system out, but I don't like the way it runs sometimes or the way it will...
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Product
Enterprise Imaging XERO Viewer is a great product for things on the fly, like on-the-go type medical...
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Relationship, Value
AGFA HealthCare is a great company that is doing a great job. They are very customer focused, and if...
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Culture, Relationship
AGFA HealthCare is a large company that has a lot of moving parts, and they keep most of their...
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Product
Our clinicians acclimated to the system and accepted it. We also have the ability to do advanced...
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Culture, Value
Early on, one of my major complaints with AGFA HealthCare was that they nickel-and-dimed a lot, but...
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Operations
AGFA HealthCare is pretty responsive when it comes to support. But I would like AGFA HealthCare to...
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Relationship
I would strongly recommend AGFA HealthCare. AGFA HealthCare has a strong road map, and they have...
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Relationship
The support has been much better in the past couple of years, and in the last year, AGFA HealthCare...
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Product, Value
The system is a good viewer and a nice complement to our overall enterprise imaging suite. It ties...
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Relationship
AGFA HealthCare has had a turnaround that makes it easier to work with them and allows us to invest...
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Product
Enterprise Imaging XERO Viewer is neutral and integrates right into our EMR. We have tight...
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Product
Enterprise Imaging XERO Viewer works well and integrates right into our PACS and EMR. We have...
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Loyalty
AGFA HealthCare has a road map for the cloud and AI for both their PACS and Enterprise Imaging XERO...
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Relationship
The support is great from AGFA HealthCare, and we can see the changes the support people have made...
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Loyalty, Operations
We would like AGFA HealthCare to be a part of our long-term plans. There was a bug that AGFA...
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Relationship
When we call AGFA HealthCare's 1-800 number, we get somebody from tier one. They are from America,...
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Product
I like that Enterprise Imaging XERO Viewer is stable because it is running Linux and can handle high...
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Product
I like Enterprise Imaging XERO Viewer. It has a fair number of tools, and it is fast. Its...
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Loyalty
AGFA HealthCare is working on XERO Workflow. That will be a mesh of Enterprise Imaging XERO Viewer...
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Operations, Product
There have been some bumps in the road with Enterprise Imaging XERO Viewer. We get end users who...
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Product
The fact that Enterprise Imaging XERO Viewer is a little more basic is good for our clinical and...
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Relationship
The support and overall customer service we have received from AGFA HealthCare's team has been...
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Culture, Loyalty
We have had early conversations with the vendor about their approach to the cloud and AI. We aren't...
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Loyalty, Product
We use Enterprise Imaging XERO Viewer, and it is an important part of our enterprise imaging...
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Relationship, Operations
AGFA HealthCare's recent upgrade was seamless. We didn't have any issues at all. I think that was...
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Product
The clinicians find the zero-footprint viewer to be much easier to navigate just because the user...
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Loyalty, Product
We want to use Enterprise Imaging XERO Viewer for our image sharing with other partner healthcare...
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Relationship
Things have been really good with AGFA HealthCare. We have a close relationship with them. We have...
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Product
We are happy with where we are with the system. It can handle a variety of imaging exams, from chest...
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Loyalty
From what I know, the vendor is making the switch to a web client, and they are still catching up on...
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Product
It took us a long time, but I’m highly satisfied with the product’s ease of use. This product is...
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Product, Value
With Enterprise Imaging XERO Viewer, there is not a whole lot for us to do. We basically make sure...
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Value
My biggest concern with AGFA HealthCare is monetarily driven. I feel like the vendor squeezes every...
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Relationship, Product
I have not had any major issues with Enterprise Imaging XERO Viewer. I think everything is really...
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Operations
I think AGFA HealthCare could have more on-site presence for training; that would be great. In the...
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Product
Our radiologists have a couple of concerns. Enterprise Imaging XERO Viewer doesn't show prior...
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Relationship
The reason I am only giving AGFA HealthCare a rating slightly below the top of the scale for their...
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