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Access info about Universal Viewer (Imaging) on your dashboard or bookmark under

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Enterprise Imaging XERO Viewer Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Analyst/Coordinator

Functionality and Upgrades

Enterprise Imaging XERO Viewer is simple for our clinicians to use. The system is very flexible. It...

Dec 2020
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Manager

Service and Support

Agfa is very responsive to small issues that aren't complex. When we get into complex issues, there...

Dec 2020
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Manager

Functionality and Upgrades

I like the availability of the system. With some of the added tool sets that we were able to...

Dec 2020
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Physician

Service and Support

We have struggled with Agfa in different ways. A recent example was in terms of service and...

Nov 2020
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Director

Interfacing and Integration

The integration is tight with our EMR and almost seems like an extension of the patient record. Our...

Oct 2020
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Director

Service and Support

The support team from Agfa HealthCare has been good to work with. The team members have been helpful...

Oct 2020
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Director

Functionality and Upgrades

The viewer is great and works really well for referring physicians. We haven’t really had to train...

Oct 2020
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Director

Functionality and Upgrades

The viewer works well. Radiologists can view images from anywhere. I don't think the system is...

Oct 2020
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Director

Functionality and Upgrades

Our physicians are mainly frustrated with the system freezing and hanging. Some of the notations...

Oct 2020
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Manager

Functionality and Upgrades

The biggest thing for us during the COVID-19 crisis has been the collaborator tool between...

Sep 2020
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Manager

Functionality and Upgrades

The vendor has done very well in delivering new technology that meets our needs. That has been a...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The vendor executives are pretty good at being involved. I am likely to recommend this vendor to...

Aug 2020
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VP/Other Executive

Relationship

When we had the vendor on-site, they did the service implementation, and everything moved along...

Aug 2020
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Manager

Functionality and Upgrades

Agfa's product is a zero-footprint viewer. 100% of our clinicians are viewing images using the...

Aug 2020
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Manager

Relationship

Agfa has kept all of their promises about the product. I wouldn't change much at this point; the...

Aug 2020
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CIO

Service and Support

Enterprise Imaging XERO Viewer is a clustered system. In the past, the only place that we could get...

Jul 2020
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CIO

Functionality and Upgrades

Agfa is not driving anything. We have the system integrated with our EMR. It is great that the...

Jul 2020
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CIO

Implementation and Training

Agfa's training was bad. I went to do some training, and the systems weren't configured properly....

Jul 2020
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CIO

ROI / Cost (care and feeding)

Anytime we try to do something, Agfa charges us more money. We have literally been trying to get a...

Jul 2020
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CIO

Sales and Contracting

Our doctors like Agfa's system, but we can't figure out our contract with the vendor, and we can't...

Jul 2020
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CIO

Relationship

It is amazing that Agfa's executives are all involved but don't do anything. When I check in to ask...

Jul 2020
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CIO

Technology

We could do so much more with imaging, but we can't because of Agfa's system. The system needs to be...

Jul 2020
(0)
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Director

Functionality and Upgrades

We have had no issues with the viewer. It is simple. From the client side, the actual installation...

Jul 2020
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Director

Sales and Contracting

With the initial installation, we lost some functionality regarding the ability to share studies...

Jul 2020
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Director

Technology

The viewer is quick and has been reliable. We get very few complaints or tickets related to the product....

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor’s service has declined in the last several months. They have a tendency to...

Jun 2020
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Manager

Functionality and Upgrades

Enterprise Imaging XERO Viewer is one of the biggest advantages of Agfa's enterprise suite. We...

May 2020
(0)
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Manager

Functionality and Upgrades

Everyone agrees that Enterprise Imaging XERO Viewer is a great solution and well worth the money...

May 2020
(0)
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Manager

Functionality and Upgrades

We have always found Enterprise Imaging XERO Viewer really easy to use, but during the COVID-19...

May 2020
(0)
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Director

Interfacing and Integration

We are well integrated with another vendor's system, so the benefit for our physicians using...

May 2020
(0)
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Director

Functionality and Upgrades

Enterprise Imaging XERO Viewer is very easy to use for referring physicians, and the images just...

May 2020
(0)
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Director

Functionality and Upgrades

I do not use Enterprise Imaging XERO Viewer directly, but we hear from the physicians that it is...

May 2020
(0)
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Director

Functionality and Upgrades

Enterprise Imaging XERO Viewer is very good; it is quick, reliable, and easy for everyone to use. We...

May 2020
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Director

Interfacing and Integration

We really like the product, and I would say that it is one of Agfa HealthCare’s most powerful tools....

May 2020
(0)
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Director

Service and Support

Agfa HealthCare’s support has been good and consistent. We moved from another large PACS vendor...

May 2020
(0)
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Director

Implementation and Training

The implementation was well organized and went off as planned. It wasn’t very eventful, and that...

May 2020
(0)
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Director

Functionality and Upgrades

We had good people on-site who were very detailed in the training, and we have had some web training...

May 2020
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Manager

Functionality and Upgrades

I like that the viewer leaves zero footprints, so we can host it on so many different machines, but...

Mar 2020
(0)
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Manager

Technology

The system has so much more than our old system did, and it is a light platform. So when people come...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Especially with COVID-19, we love the collaborator feature where the system can contact our chat or...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The system has a couple of glitchy bugs that we hate and are trying to work out with Agfa. We want...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

The solution has been a really successful tool. On our old system, we had many clients throughout...

Mar 2020
(0)
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