Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Loyalty
Right now, AGFA HealthCare is providing what we need. We have mentioned things that would be fun for...
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Operations
Once end users are trained on the system, they get it. We are always asking the vendor for training,...
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Culture, Relationship
We have the best sales representative that there is, and I will say that on record. AGFA HealthCare...
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Relationship
There hasn't been a lot of executive involvement from AGFA HealthCare. I think we have had...
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Product, Value
A high percentage of the time that we are using Enterprise Imaging XERO Viewer, it works pretty...
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Product
The primary limitation of Enterprise Imaging XERO Viewer is around some of the integrations that we...
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Loyalty, Relationship
AGFA HealthCare keeps all their promises, considering the fact that development is always a tricky...
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Relationship
AGFA HealthCare is constantly checking stuff and doing things in the background. There are specific...
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Product
We use Enterprise Imaging XERO Viewer to get access for certain clinicians. The solution is also...
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Loyalty
We are moving away from Enterprise Imaging XERO Viewer because it is not safe to keep the product in...
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Product
We have rolled out Enterprise Imaging XERO Viewer to all of our clinicians for referential viewing....
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Relationship
The support team for Enterprise Imaging XERO Viewer is excellent; they get to things right away and...
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Product
Enterprise Imaging XERO Viewer is one of the simplest and easiest solutions to use and support....
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Product
Enterprise Imaging XERO Viewer has been bulletproof. It integrates very well. Clinicians know how to...
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Product
I use the product the way I do because it is limited in terms of its remote access. I wish I could...
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Product
When I refer a patient, it is easy for me to electronically send a link to their files and things...
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Relationship
AGFA HealthCare has been proactive with some known issues that they have warned us about. They have...
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Relationship, Product
With Enterprise Imaging XERO Viewer, AGFA has done some work with us with integration, and that has...
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Relationship
AGFA’s executives engage, but it doesn't seem like they solve problems. They pick up the phone for...
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Product
Enterprise Imaging XERO Viewer is well integrated with other third-party solutions, and it is easy...
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Relationship
Support is good, and the vendor's team takes care of us. I like having people we can call, and they...
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Relationship
AGFA HealthCare is a big company with a small feel. We are not a large customer, but we feel like we...
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Product, Value
Enterprise Imaging XERO Viewer has been one of the best things we have done for our referring...
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Relationship, Operations
The AGFA HealthCare team has really stepped up, helped out with our workflow, and gotten us all set...
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Product
Enterprise Imaging XERO Viewer gives us the flexibility to go in, do searches for our patients when...
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Product
There is an integration that allows us to integrate Enterprise Imaging XERO Viewer with our EMR. If...
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Loyalty, Product
We are talking with AGFA HealthCare about cloud technology in terms of Enterprise Imaging XERO...
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Relationship, Product
AGFA meets our needs and has made significant progress. AGFA has been a very good partner to work...
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Product
Enterprise Imaging XERO Viewer is a great tool. It works wonderfully for our organization. There are...
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Product
Enterprise Imaging XERO Viewer has been great for our staff for years.
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Product
AFGA HealthCare is not really pushing Enterprise Imaging XERO Viewer much because they are putting...
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Culture, Value
With AGFA HealthCare, there are some things that we get for free down the road, and there are other...
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Product
The vendor is actually making very good progress with the radiology viewing functionality, but since...
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Culture, Relationship
We have been an Agfa HealthCare customer for a long time now. Our relationship is more of a...
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Product
Enterprise Imaging XERO Viewer is a solid enterprise viewer and works well for referential images....
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Product
We don't have any issues at all with XERO Viewer, and we don't have downtime. Enterprise Imaging...
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Relationship
The support is strong, and Agfa has done a good job of changing some things so we get a quick...
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Product
I started out with the very first version of the product, and it has come a long way. It is a very...
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Relationship
We have been working with the vendor for a few years to iron out the platform. We have had some...
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Product
Enterprise Imaging XERO Viewer is a simple viewer. The way that the vendor has it set up is...
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Relationship
We have done several initiatives with the vendor, and all of the initiatives together took the...
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Loyalty
The ease of use varies from technologist to radiologist. Enterprise Imaging XERO Viewer is extremely...
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Culture, Value
I am going to be a little tougher on the vendor when it comes to the product working as promoted....
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Product
Enterprise Imaging XERO Viewer is easy to use, and it is well integrated with Epic's systems. We use...
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Relationship
We receive good support from Agfa HealthCare, and that support is getting better. This year was a...
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Loyalty, Relationship
The future of Agfa HealthCare and their enterprise imaging suite looks good. I hope the vendor stays...
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Culture, Value
We feel like Agfa HealthCare is fair. We don't feel nickel-and-dimed by them. In the past, they...
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Product
With Agfa HealthCare’s out-of-the-box API capability, if we need something developed, we can have it...
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Relationship, Operations
If we ever need Agfa HealthCare for training, they are very responsive. However, in many ways, my...
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Operations, Product
Using the product is phenomenal for technologists and administrative people. Once radiologists get...
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Relationship, Product
Agfa HealthCare does web-based monitoring of performance, disc space, and error reports, and we get...
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Operations, Product
The system is extremely easy to use and intuitive, so I don't really ever have to tell anybody how...
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Relationship
I don't feel like I have been let down by the vendor for any major things that should have happened.
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Product
The product progresses, but it does so slowly. It needs to keep up with technology, have more...
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Relationship
There have been big things that we should have been alerted of before they happened, but Agfa...
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Product
The product generally works okay. However, there are certain image types that we have problems with...
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Relationship
I think the vendor tries hard, but there are limitations to the product that are hard to work...
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