Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship, Product, Value
From a partnership standpoint, I would say we are very satisfied with AGFA HealthCare.
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Loyalty, Product
There are still a few things we are waiting to have implemented, but from a solution capability...
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Operations
AGFA HealthCare’s training was very good. They have offered many online videos, on-site training,...
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Relationship, Operations
Our teams become very well-versed in how to support AGFA HealthCare's products over the years. My...
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Product
The solution is very good at being a VNA and at storing images at its core. Our radiologists have...
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Product
The front-end user interface should be a key focus as our organization expands. We do find that...
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Loyalty
AGFA HealthCare is moving toward a web client instead of a thick client. They are moving toward...
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Loyalty
We would buy the solution again in its current state. We have gone through some of those growing...
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Product
We like the viewer’s flexibility. The integration with our Epic solution has been really seamless...
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Product, Value
We have been very happy with the amount we have paid versus what we have received. This comes back...
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Operations, Product
Enterprise Imaging Xero Viewer is extremely powerful and very intuitive. But when it is a...
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Product
Enterprise Imaging XERO Viewer works fine. AGFA Healthcare has a premium option that looks pretty okay....
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Relationship
AGFA HealthCare doesn't seem to solve any problems unless we bring them up, so I don't know that...
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Operations
We are not using a lot of Enterprise Imaging XERO Viewer's functionalities, but AGFA HealthCare's...
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Relationship, Product
We haven't had any real support issues with Enterprise Imaging XERO Viewer. I don't think we have...
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Product
The main thing that we have been hoping for is a web-based product or an app-based product for...
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Operations
Enterprise Imaging XERO Viewer is very straightforward. There is not a lot of training that is...
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Relationship
AGFA HealthCare has fast response times, and the vendor's executives are fairly easy to get in touch...
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Relationship, Product
We haven't had too many issues with Enterprise Imaging XERO Viewer. It is an expensive product, but...
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Value
The system is really expensive. The way AGFA HealthCare charges for things is infuriating. They...
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Value
It feels like AGFA HealthCare charges for every little thing, but as we have been going through...
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Operations
There are a lot of things that don't even get brought up in training. They should have told us about...
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Operations
The system requires very little training. I spend maybe 15 minutes with new providers, and they have...
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Operations, Product
I like the solution's ease of use for end users. Providers can log in, navigate around, and do their...
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Relationship
We don't have any tools in the system. We just have the viewer. Also, AGFA HealthCare isn't...
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Loyalty
For Enterprise Imaging XERO Viewer, the only modality that doesn't work well is digital subtraction...
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Relationship
Things have been very good with AGFA HealthCare. They are very receptive to any needs or questions I...
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Relationship
AGFA HealthCare is good about being proactive; we really don’t have problems with them.
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Product
The feedback for the system is glowing. The doctors like it.
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Operations
AGFA HealthCare's classes are incredibly well structured. Our FTEs really like having opportunities...
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Culture
If a customer's technology stack does not align with the AGFA HealthCare standard, the customer...
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Product
Enterprise Imaging XERO Viewer is phenomenal. The product does exactly what we thought it would do....
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Relationship
AGFA HealthCare’s executive involvement has been the best part about working with AGFA HealthCare....
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Relationship
AGFA HealthCare’s support was a little rocky years ago, but that was because we had some...
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Operations
The challenge with AGFA HealthCare’s training is that I feel like we just do training on the fly. It...
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Relationship
AGFA HealthCare will let us know what their upgrades will fix, and those upgrades always improve...
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Relationship
If the help desk at AGFA HealthCare can't help me with something, I have contacts that I can email....
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Relationship
AGFA HealthCare has tried to push AI every time I have met with them.
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Product
With Enterprise Imaging XERO Viewer, I would like to see additional integration opportunities with EMRs....
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Product, Value
I like the ease of access and simplicity of Enterprise Imaging XERO Viewer, but those come at a...
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Operations
AGFA HealthCare’s implementation services have rated at the top of the scale. We have had complex...
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Relationship
AGFA HealthCare always uplifts what they do. And they have been really trying to push AI every time...
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Product
The reality is that there have been minimal, if any, promises asked for because Enterprise Imaging...
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Product
I like that AGFA HealthCare has made it so that we can have real-time collaboration with them,...
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Culture, Value
AGFA HealthCare doesn't avoid charging for every little thing. I have to get professional services...
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Product
I like the timeline view for Enterprise Imaging XERO Viewer. I think it gives a good picture of the...
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Product
Enterprise Imaging XERO Viewer is not complicated; it is very user-friendly. We would like to have a...
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Relationship
AGFA HealthCare has always been very open to helping us with upgrades. Their involvement is very good....
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Product
Enterprise Imaging XERO Viewer is pretty lightweight. It has been able to display everything we...
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Operations
We are doing multiple upgrades a year, and our users just get things in bite-sized pieces. AGFA...
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Operations, Product
Enterprise Imaging XERO Viewer is pretty easy to use, and the vendor's training is pretty effective.
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Product
There are some things, like integrating AI and other new things, that AGFA HealthCare can probably...
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Relationship
I think what helps AGFA HealthCare with implementations is that they have knowledgeable people. I'm...
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Relationship
I have called AGFA HealthCare a couple of times early in the morning after instances of downtime...
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Product
Enterprise Imaging XERO Viewer is very stable. We have very little downtime. I can't say enough...
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Relationship, Product
Enterprise Imaging XERO Viewer is so simple. Overall, AGFA HealthCare is serving our organization...
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Relationship
AGFA HealthCare’s support is really good. The key is timeliness. I don't have a problem getting in...
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Relationship
AGFA HealthCare certainly keeps all their promises. Their development cycle is very aggressive....
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Product
Enterprise Imaging XERO Viewer is definitely simple. The product itself gives a lot of different...
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Product
Many of our doctors use and like Enterprise Imaging XERO Viewer. I hadn’t realized how widely it was...
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Relationship
I like AGFA HealthCare’s support people. They do a good job. While I usually don’t encounter issues,...
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Operations
We haven’t received any ongoing training, and it is important that AGFA HealthCare understands the...
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Relationship
We meet with AGFA HealthCare's support people regularly and have two dedicated account...
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Product
I have been amazed at what the integration folks at AGFA HealthCare have been able to do. The...
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Relationship, Product
When AGFA HealthCare went from WEB1000 to Enterprise Imaging XERO Viewer, the system became 1,000%...
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Culture, Operations
The vendor doesn't keep all their promises. I say that because there are things in Enterprise...
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Loyalty, Product
An improvement for Enterprise Imaging XERO Viewer that I would like to see is in diagnostic quality....
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Relationship, Operations
It has been a while since we have had an upgrade for AGFA HealthCare. But I will say that when it...
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Product
Enterprise Imaging XERO Viewer is really there for people who don't work in the radiology...
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Relationship
The biggest thing with AGFA HealthCare's support people is that they aren't dismissive at all. They...
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Operations
Enterprise Imaging XERO Viewer is sometimes a little robust for what we need in our hospital, but it...
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Operations
It is difficult for us to get training out to all our people who use Enterprise Imaging XERO Viewer....
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Relationship
AGFA HealthCare is awesome. They are an amazing vendor. AGFA HealthCare delivers new technology that...
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Loyalty
There are always fancy new things that people want, but Enterprise Imaging XERO Viewer meets our...
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Culture, Value
AGFA HealthCare's prices are really reasonable compared to other quotes and the levels of projects...
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Loyalty, Relationship
AGFA HealthCare answers our calls. And AGFA HealthCare’s executive involvement is pretty good. AGFA...
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Product
AGFA HealthCare’s tools are really robust and quick, and they are accurate. I like that as part of...
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Product
Enterprise Imaging XERO Viewer seems kind of small. It could be a bit more user friendly in terms of...
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Product
Enterprise Imaging XERO Viewer has different viewing versions in terms of tablets, so the system is...
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Product
Our past image viewer was almost a read-only style where we could get in, view images, maybe flip...
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Product
How we use Enterprise Imaging XERO Viewer diagnostically is very popular with cardiology because...
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Value
AGFA HealthCare has been great. We wish everything were cheaper, but AGFA HealthCare's products are...
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Product
I really like Enterprise Imaging XERO Viewer. Whenever AGFA HealthCare upgrades their systems, they...
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Relationship, Operations
In terms of training for Enterprise Imaging XERO Viewer, AGFA HealthCare is very receptive to us. If...
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Loyalty, Product
Enterprise Imaging XERO Viewer is a very simple product. We have integrated it into our EHR, so our...
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Relationship
AGFA HealthCare needs to retain good employees to make sure they are good and that they are being...
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Product
When we look at what we use the system for and what its purpose is, the system is relatively user...
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Operations
We would like more training on the system. That would allow us to understand the system better and...
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Product
There is less focus placed on Enterprise Imaging XERO Viewer in our environment, so the system...
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Relationship, Value
We have a very good relationship with AGFA HealthCare. We have been their customers for several...
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Operations
Users definitely need training on how to get around in Enterprise Imaging XERO Viewer.
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Relationship
Some work still needs to be done with AGFA HealthCare’s support. It is not necessarily bad, but I'm...
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Relationship
AGFA HealthCare keeps all their promises. They are very good at communicating, and if they promise...
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Relationship
AGFA HealthCare has been pretty proactive, but there have been occasional times when we found things...
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Product
Enterprise Imaging XERO Viewer is ahead of its time in terms of being an easy and useful viewer for...
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Product
In Enterprise Imaging XERO Viewer XERO, if we are going to get into the full diagnostic...
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Operations
I feel like there aren't many vendors that give enough training. There are a few vendors that will...
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Loyalty, Product
Enterprise Imaging XERO Viewer is actually pretty easy. Enterprise Imaging XERO Viewer meets our...
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Relationship
AGFA HealthCare’s support team is doing a great job. In addition, I meet regularly with my point...
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Loyalty
Compared to our old AGFA HealthCare XERO Universal Viewer system, the new Enterprise Imaging XERO...
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Relationship
I have never seen a vendor proactively reach out, but senior people in AGFA HealthCare's support...
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Loyalty, Product
Enterprise Imaging XERO Viewer is truly a universal viewer. With radiology, the universal viewer is...
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Culture, Value
AGFA HealthCare has been flexible with charges. We set up the contract so that we knew what we were...
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Loyalty, Product
AGFA HealthCare should improve anything with third-party add-ons. There is a third-party add-on that...
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Relationship
AGFA HealthCare keeps their promises because they meet with us regularly. If any issues come up,...
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Product
Enterprise Imaging XERO Viewer has a bit less quality than other systems, but it is the easiest...
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Culture, Value
We are definitely trying to receive our money's worth with our AGFA HealthCare products. Those...
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Product
I kind of figured the system out, but I don't like the way it runs sometimes or the way it will...
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Product
Enterprise Imaging XERO Viewer is a great product for things on the fly, like on-the-go type medical...
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Relationship, Value
AGFA HealthCare is a great company that is doing a great job. They are very customer focused, and if...
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Culture, Relationship
AGFA HealthCare is a large company that has a lot of moving parts, and they keep most of their...
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Product
Our clinicians acclimated to the system and accepted it. We also have the ability to do advanced...
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Culture, Value
Early on, one of my major complaints with AGFA HealthCare was that they nickel-and-dimed a lot, but...
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Commentary Summary
Comment Type Breakout