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Enterprise Imaging XERO Viewer Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Agfa provided a stable platform for providing access to the imaging that we have. We have been able...

Jun 2021
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Manager

We have had some challenges viewing specific images, and that has led to some challenging...

Jun 2021
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Manager

We like the portability of the viewer, and we appreciate some of the enhanced tool sets that they...

Jun 2021
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Manager

Agfa has contributed to our ROI by leveraging our EMR integration and providing access to the tools...

Jun 2021
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Manager

It has just been challenging to get the product to work in certain circumstances. It is very...

Jun 2021
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Manager

Our strategy has mainly been driven by how easy it has been to push out the solution without...

Jun 2021
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Manager

The solution's cost is based on licensing. The vendor gives us support based on our licenses, and...

Jun 2021
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Manager

The solution has everything that we need on it. It is great. The system just works. It has all of...

Jun 2021
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Manager

We were assigned a local engineer from the vendor. That person is really good about calling and...

Jun 2021
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Manager

The solution has saved us many times. If another system or the internet goes down, we can still...

Jun 2021
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Manager

We primarily use the product for reference viewing. The solution isn't certified for diagnostics on...

Jun 2021
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Director

We are replacing Enterprise Imaging XERO Viewer, but not necessarily because of the actual viewer....

Jun 2021
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Director

Enterprise Imaging XERO Viewer is a good universal viewer for referential viewing, and it is very...

Jun 2021
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Manager

When we looked at the solution initially, it probably wasn’t enough for a doctor referentially to...

May 2021
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Manager

We have calls with the engineers. We do upgrades frequently and are constantly talking to them about...

May 2021
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Director

Agfa HealthCare has been getting better at keeping their promises. Six months ago, I would have said...

May 2021
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Director

Enterprise Imaging XERO Viewer is simple and fast. It also has low hardware requirements. The...

May 2021
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Manager

We have been pleased with the performance and service from Agfa. From a functionality standpoint,...

Mar 2021
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Analyst/Coordinator

Enterprise Imaging XERO Viewer is simple for our clinicians to use. The system is very flexible. It...

Dec 2020
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Manager

Agfa is very responsive to small issues that aren't complex. When we get into complex issues, there...

Dec 2020
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Manager

I like the availability of the system. With some of the added tool sets that we were able to...

Dec 2020
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Physician

We have struggled with Agfa in different ways. A recent example was in terms of service and...

Nov 2020
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(0)
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Director

The integration is tight with our EMR and almost seems like an extension of the patient record. Our...

Oct 2020
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Director

The support team from Agfa HealthCare has been good to work with. The team members have been helpful...

Oct 2020
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Director

The viewer is great and works really well for referring physicians. We haven’t really had to train...

Oct 2020
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(0)
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Director

The viewer works well. Radiologists can view images from anywhere. I don't think the system is...

Oct 2020
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Director

Our physicians are mainly frustrated with the system freezing and hanging. Some of the notations...

Oct 2020
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Manager

The biggest thing for us during the COVID-19 crisis has been the collaborator tool between...

Sep 2020
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(0)
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Manager

The vendor has done very well in delivering new technology that meets our needs. That has been a...

Sep 2020
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VP/Other Executive

The vendor executives are pretty good at being involved. I am likely to recommend this vendor to...

Aug 2020
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VP/Other Executive

When we had the vendor on-site, they did the service implementation, and everything moved along...

Aug 2020
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(0)
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Manager

Agfa's product is a zero-footprint viewer. 100% of our clinicians are viewing images using the...

Aug 2020
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Manager

Agfa has kept all of their promises about the product. I wouldn't change much at this point; the...

Aug 2020
||
(0)
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CIO

Enterprise Imaging XERO Viewer is a clustered system. In the past, the only place that we could get...

Jul 2020
||
(0)
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CIO

Agfa is not driving anything. We have the system integrated with our EMR. It is great that the...

Jul 2020
||
(0)
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CIO

Agfa's training was bad. I went to do some training, and the systems weren't configured properly....

Jul 2020
||
(0)
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CIO

Anytime we try to do something, Agfa charges us more money. We have literally been trying to get a...

Jul 2020
||
(0)
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CIO

Our doctors like Agfa's system, but we can't figure out our contract with the vendor, and we can't...

Jul 2020
||
(0)
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CIO

It is amazing that Agfa's executives are all involved but don't do anything. When I check in to ask...

Jul 2020
||
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CIO

We could do so much more with imaging, but we can't because of Agfa's system. The system needs to be...

Jul 2020
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