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User Commentary
Relationship
There have been big things that we should have been alerted of before they happened, but Agfa...
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Product
The product generally works okay. However, there are certain image types that we have problems with...
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Relationship
I think the vendor tries hard, but there are limitations to the product that are hard to work...
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Relationship
Agfa had a dark period a few years ago when they didn't do very well. I think they have had a...
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Loyalty, Relationship
It is good to know that the vendor still supports their long-standing customers even when the...
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Relationship
We have been very happy with Agfa. They are making significant progress. They have been a good...
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Product
Thanks to Enterprise Imaging XERO Viewer, we were able to provide a consolidated viewer for multiple...
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Relationship
Agfa HealthCare needs to put more effort into developing things faster.
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Product
We recently found a lot of features that are not available in Enterprise Imaging XERO Viewer that...
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Product
Enterprise Imaging XERO Viewer is well integrated with our EMR and other third-party systems. It has...
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Relationship
The support from Agfa HealthCare is good and has been improving. Our team tells me the vendor has...
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Loyalty
We have plans to expand Enterprise Imaging XERO Viewer to other areas. I think we have been slow to...
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Loyalty
We recently had someone from the vendor on-site, and we had some good discussions. We looked at Agfa...
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Relationship
The support from Agfa HealthCare has been good, and we find that when we have questions or need...
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Product
We use the system as our referential viewer, and it has been helpful and important for our...
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Product
The system's graphical interface is really difficult to use. It isn't intuitive at all for what we...
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Product
The system's graphical user interface isn't as friendly as our previous solution's was. Our...
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Culture, Loyalty
We are moving away from the system because it doesn't meet our security requirements. We have found...
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Product
Agfa's solution is one of the leading enterprising imaging platforms to encompass a bigger vision of...
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Product
Some duplicate folders in Enterprise Imaging XERO Viewer don't exist in Enterprise Imaging for...
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Relationship, Operations
From Agfa's salespeople to product support people, the vendor does good implementations, and even...
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Product
Enterprise Imaging XERO Viewer is fine. It is an upgrade from our previous solution. Our providers...
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Operations
We implemented the system during the COVID-19 pandemic, so face-to-face training wasn't as easy as...
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Product
The only issue that we have with the system is that there is a learning process to being able to...
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Culture, Relationship
When an organization purchases a product, they shouldn't have to continue to involve initial sales...
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Operations, Product
We have struggled with the upgrades from Agfa HealthCare. One failed upgrade took us down for...
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Product
Enterprise Imaging XERO Viewer is interfaced with our charting system, and we get links we can use....
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Product
Enterprise Imaging XERO Viewer is very useful. It runs on multiple platforms, such as Windows and...
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Operations
There is very little training for Enterprise Imaging XERO Viewer, but we don't need much training to...
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Product
The Enterprise Imaging XERO Viewer converges in such a way that we can look at things coming from...
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Loyalty
Agfa HealthCare is on the verge of delivering on some things that have been promised for several...
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Loyalty
Agfa has made some progress with adding some additional functionality to Enterprise Imaging XERO...
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Operations, Product
Enterprise Imaging XERO Viewer is easy to use, and it integrates well with our EMR. We have had...
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Product
We use Enterprise Imaging XERO Viewer for our referring physicians, and we can also get access for...
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Loyalty, Relationship
The support is good, and it has been improving overall. We had some direct discussions with Agfa,...
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Relationship
Agfa is making a lot of changes internally, and that includes some staffing changes, which have been...
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Relationship
I have phone numbers for several people at Agfa. I appreciate the vendor's commitment and our access...
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Product
We have been live with the new platform for a few years now, and we are getting into our stride. The...
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Product
Enterprise Imaging XERO Viewer is easy to use, and it integrates well with our EMR. We have a lot of...
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Relationship, Product
Enterprise Imaging XERO Viewer is stable, and we don't have any issues or downtime. I don't remember...
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Operations
The initial training we received from Agfa Healthcare was good. We don't really have any ongoing...
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Loyalty, Relationship
We have had a good year with Agfa HealthCare, and it feels like they are moving in the right...
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Product
Agfa HealthCare's viewer is a good viewer, and it works well with our EMR. It is tightly integrated...
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Loyalty, Product
Some of our users of the system are becoming more and more sophisticated with the system. Those...
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Product
The product’s ease of use is getting better. The vendor has done a lot in the background. In the...
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Loyalty, Product
There are a lot of things that we are working on daily, and once those things are completed, we will...
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Product
Some of the functionalities in the viewer are not very intuitive or easy to use. Some of the very...
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Product
We use Enterprise Imaging XERO Viewer very universally. We use the image-sharing functionality with...
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Loyalty, Product
I like the fact that the product is a very light application and works a whole lot better than the...
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Product
There are workflow enhancements for the application, but there are some clinical areas where Agfa...
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Relationship
Our relationship with Agfa HealthCare is pretty strong. They have always been flexible with us.
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