Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Relationship
If we have willing participants from our organization and both of us want to get the best result at...
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Relationship, Operations
The training is really good for Enterprise Imaging XERO Viewer. However, the support is starting to...
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Relationship, Product
Enterprise Imaging XERO Viewer is almost something we can install and forget, so it is forgotten a...
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Product
I view Enterprise Imaging for Radiology and Enterprise Imaging XERO Viewer as the same because they...
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Relationship
My experience has been great working with AGFA HealthCare. We have a special relationship with them,...
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Loyalty
Things have been going smoothly with AGFA HealthCare as usual. We've had good project management,...
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Operations
AGFA HealthCare does a really good job at training. I think they would really like for the health...
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Loyalty, Product
One thing AGFA HealthCare can do over the next year to make sure they’re successful is a full...
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Loyalty, Relationship
The most important thing AGFA HealthCare can do over the next year is maintain their service level....
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Product
Enterprise Imaging XERO Viewer was nice in that it was fast and that we could look at every picture....
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Product
Enterprise Imaging XERO Viewer is very limited. We install a thick client whenever we need to be...
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Relationship
We have an excellent partnership with AGFA HealthCare in every way.
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Relationship, Operations
AGFA HealthCare has been pretty helpful. They just don't go above and beyond. They offer a solution,...
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Value
I don't think we're getting the value for our money with Enterprise Imaging XERO Viewer just because...
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Product, Value
I would buy Enterprise Imaging XERO Viewer again. If we were to make another purchase, I would hope...
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Value
Pricing is where AGFA HealthCare excels compared to other vendors. We have seen other packages out...
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Product
Enterprise Imaging XERO Viewer has easy tool sets. The buttons aren’t like those on another...
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Loyalty, Product
Currently, we can really only report straight from AGFA HealthCare and not from Enterprise XERO...
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Product
Enterprise Imaging XERO Viewer is web based, so people can use any computer. There's no videographic...
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Relationship, Product, Value
From a partnership standpoint, I would say we are very satisfied with AGFA HealthCare.
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Loyalty, Product
There are still a few things we are waiting to have implemented, but from a solution capability...
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Operations
AGFA HealthCare’s training was very good. They have offered many online videos, on-site training,...
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Relationship, Operations
Our teams become very well-versed in how to support AGFA HealthCare's products over the years. My...
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Product
The solution is very good at being a VNA and at storing images at its core. Our radiologists have...
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Product
The front-end user interface should be a key focus as our organization expands. We do find that...
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Loyalty
AGFA HealthCare is moving toward a web client instead of a thick client. They are moving toward...
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Loyalty
We would buy the solution again in its current state. We have gone through some of those growing...
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Product
We like the viewer’s flexibility. The integration with our Epic solution has been really seamless...
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Product, Value
We have been very happy with the amount we have paid versus what we have received. This comes back...
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Operations, Product
Enterprise Imaging Xero Viewer is extremely powerful and very intuitive. But when it is a...
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Product
Enterprise Imaging XERO Viewer works fine. AGFA Healthcare has a premium option that looks pretty okay....
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Relationship
AGFA HealthCare doesn't seem to solve any problems unless we bring them up, so I don't know that...
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Operations
We are not using a lot of Enterprise Imaging XERO Viewer's functionalities, but AGFA HealthCare's...
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Relationship, Product
We haven't had any real support issues with Enterprise Imaging XERO Viewer. I don't think we have...
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Product
The main thing that we have been hoping for is a web-based product or an app-based product for...
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Operations
Enterprise Imaging XERO Viewer is very straightforward. There is not a lot of training that is...
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Relationship
AGFA HealthCare has fast response times, and the vendor's executives are fairly easy to get in touch...
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Relationship, Product
We haven't had too many issues with Enterprise Imaging XERO Viewer. It is an expensive product, but...
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Value
The system is really expensive. The way AGFA HealthCare charges for things is infuriating. They...
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Value
It feels like AGFA HealthCare charges for every little thing, but as we have been going through...
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Operations
There are a lot of things that don't even get brought up in training. They should have told us about...
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Operations
The system requires very little training. I spend maybe 15 minutes with new providers, and they have...
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Operations, Product
I like the solution's ease of use for end users. Providers can log in, navigate around, and do their...
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Relationship
We don't have any tools in the system. We just have the viewer. Also, AGFA HealthCare isn't...
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Loyalty
For Enterprise Imaging XERO Viewer, the only modality that doesn't work well is digital subtraction...
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Relationship
Things have been very good with AGFA HealthCare. They are very receptive to any needs or questions I...
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Relationship
AGFA HealthCare is good about being proactive; we really don’t have problems with them.
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Product
The feedback for the system is glowing. The doctors like it.
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Operations
AGFA HealthCare's classes are incredibly well structured. Our FTEs really like having opportunities...
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Culture
If a customer's technology stack does not align with the AGFA HealthCare standard, the customer...
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Product
Enterprise Imaging XERO Viewer is phenomenal. The product does exactly what we thought it would do....
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Relationship
AGFA HealthCare’s executive involvement has been the best part about working with AGFA HealthCare....
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Relationship
AGFA HealthCare’s support was a little rocky years ago, but that was because we had some...
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Operations
The challenge with AGFA HealthCare’s training is that I feel like we just do training on the fly. It...
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Relationship
AGFA HealthCare will let us know what their upgrades will fix, and those upgrades always improve...
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Relationship
If the help desk at AGFA HealthCare can't help me with something, I have contacts that I can email....
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Relationship
AGFA HealthCare has tried to push AI every time I have met with them.
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Product
With Enterprise Imaging XERO Viewer, I would like to see additional integration opportunities with EMRs....
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Product, Value
I like the ease of access and simplicity of Enterprise Imaging XERO Viewer, but those come at a...
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Operations
AGFA HealthCare’s implementation services have rated at the top of the scale. We have had complex...
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Relationship
AGFA HealthCare always uplifts what they do. And they have been really trying to push AI every time...
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Product
The reality is that there have been minimal, if any, promises asked for because Enterprise Imaging...
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Product
I like that AGFA HealthCare has made it so that we can have real-time collaboration with them,...
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Culture, Value
AGFA HealthCare doesn't avoid charging for every little thing. I have to get professional services...
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Product
I like the timeline view for Enterprise Imaging XERO Viewer. I think it gives a good picture of the...
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Product
Enterprise Imaging XERO Viewer is not complicated; it is very user-friendly. We would like to have a...
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Relationship
AGFA HealthCare has always been very open to helping us with upgrades. Their involvement is very good....
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Product
Enterprise Imaging XERO Viewer is pretty lightweight. It has been able to display everything we...
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Operations
We are doing multiple upgrades a year, and our users just get things in bite-sized pieces. AGFA...
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Operations, Product
Enterprise Imaging XERO Viewer is pretty easy to use, and the vendor's training is pretty effective.
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Product
There are some things, like integrating AI and other new things, that AGFA HealthCare can probably...
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Relationship
I think what helps AGFA HealthCare with implementations is that they have knowledgeable people. I'm...
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Relationship
I have called AGFA HealthCare a couple of times early in the morning after instances of downtime...
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Product
Enterprise Imaging XERO Viewer is very stable. We have very little downtime. I can't say enough...
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Relationship, Product
Enterprise Imaging XERO Viewer is so simple. Overall, AGFA HealthCare is serving our organization...
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Relationship
AGFA HealthCare’s support is really good. The key is timeliness. I don't have a problem getting in...
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Relationship
AGFA HealthCare certainly keeps all their promises. Their development cycle is very aggressive....
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Product
Enterprise Imaging XERO Viewer is definitely simple. The product itself gives a lot of different...
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Product
Many of our doctors use and like Enterprise Imaging XERO Viewer. I hadn’t realized how widely it was...
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Relationship
I like AGFA HealthCare’s support people. They do a good job. While I usually don’t encounter issues,...
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Operations
We haven’t received any ongoing training, and it is important that AGFA HealthCare understands the...
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Relationship
We meet with AGFA HealthCare's support people regularly and have two dedicated account...
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Product
I have been amazed at what the integration folks at AGFA HealthCare have been able to do. The...
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Relationship, Product
When AGFA HealthCare went from WEB1000 to Enterprise Imaging XERO Viewer, the system became 1,000%...
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Culture, Operations
The vendor doesn't keep all their promises. I say that because there are things in Enterprise...
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Loyalty, Product
An improvement for Enterprise Imaging XERO Viewer that I would like to see is in diagnostic quality....
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Relationship, Operations
It has been a while since we have had an upgrade for AGFA HealthCare. But I will say that when it...
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Product
Enterprise Imaging XERO Viewer is really there for people who don't work in the radiology...
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Commentary Summary
Comment Type Breakout