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Enterprise Imaging XERO Viewer Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I like that Enterprise Imaging XERO Viewer is easy to use without formal training and available on...
AGFA HealthCare Offers one-stop-shopping for all modality imaging and storage. They have...
My recommendation for AGFA HealthCare is the ability to customize favorite searches in Enterprise...
We use the solution as our enterprise-wide referential viewer. We have it integrated right through...
Support from AGFA is good and more of a partnership than the standard customer-vendor relationship....
AGFA HealthCare’s response times are within the SLA, if not better.
Enterprise Imaging XERO Viewer is web based. The ability to perform full end-to-end diagnostic...
There's not a lot of integration outside of the actual solutions that AGFA HealthCare provides....
We're replacing Enterprise Imaging XERO Viewer because we're looking for one vendor with a standard...
Our radiologists love that they can log in to one system for everything, and it meets all their needs....
The key to success with AGFA HealthCare is partnership. Our partnership with them is amazing. We...
I think AGFA HealthCare needs to focus on making their RUBEE AI platform easier to use. My doctors...
Enterprise Imaging XERO Viewer is a stable viewer. At times, the product looks like a bare-bones...
The ease of use for radiologists and external providers is the strength of Enterprise Imaging XERO...
One change AGFA HealthCare could make to improve my experience is more complete integration with...
AGFA HealthCare has been great. I even have direct contacts for my solutions, so if something isn't...
AGFA HealthCare does a lot, and if the system admin configures the profiles for our end users, the...
Enterprise Imaging XERO Viewer is so limited. I'd say the training on the radiology side covered so...
AGFA HealthCare basically needs support packaged into the contractual relationship. They should also...
The advice I'd give someone implementing AGFA HealthCare's solutions is that it's going to take...
AGFA HealthCare has a very good road map. They're pretty solid on what they need to do. But we'd...
I want to see AGFA HealthCare develop a true web-enabled client solution for remote radiologist readings....
The support is very easy. I use the AGFA HealthCare support portal to enter tickets, or I can call...
For training, AGFA HealthCare sends application specialists on-site for a week at a time, and those...
Enterprise Imaging XERO Viewer is simple. It’s really basic. We just click one place and search for...
There have been some challenges with Enterprise Imaging XERO Viewer specifically related to the...
AGFA HealthCare’s support is pretty good. We really haven't implemented any upgrades, but they have...
In a partnership, I value a willingness to come to the table with solutions or develop solutions for...
AGFA HealthCare is offering different solutions, such as cloud storage, but we're not ready for...
All in all, I think things are going well with AGFA HealthCare. My understanding is that the...
For the most part, AGFA HealthCare’s support people have been responsive.
We like that Enterprise Imaging XERO Viewer is lightweight, quick, and simple. That's actually a...
AGFA Healthcare could improve the strategy, development, partnership, and the conversations that we...
AGFA has been very receptive to our needs. They stay on top of their game, and they form really...
When we get to the higher software levels, a lot of the things we see now will be fixed. Those...
AGFA could do more in-person training versus virtual training, but that's just my preference. I'm...
We maintain a great relationship with AGFA. We work really closely with our account representatives,...
There isn't anything specific that we're looking for at this time. Now, the streaming client was...
Enterprise Imaging XERO Viewer itself is exceptional. My referring clinicians actually find it very...
AGFA HealthCare's communication was okay for a while, but over the last year, the communication has...
We would buy Enterprise Imaging XERO Viewer again. I think AGFA HealthCare's KLAS ratings have been...
AGFA HealthCare has always been wonderful to work with, and they jump in very quickly.
Enterprise Imaging XERO Viewer is expensive. Everything is expensive these days. But Enterprise...
If we have willing participants from our organization and both of us want to get the best result at...
The training is really good for Enterprise Imaging XERO Viewer. However, the support is starting to...
Enterprise Imaging XERO Viewer is almost something we can install and forget, so it is forgotten a...
I view Enterprise Imaging for Radiology and Enterprise Imaging XERO Viewer as the same because they...
My experience has been great working with AGFA HealthCare. We have a special relationship with them,...
Things have been going smoothly with AGFA HealthCare as usual. We've had good project management,...
AGFA HealthCare does a really good job at training. I think they would really like for the health...
One thing AGFA HealthCare can do over the next year to make sure they’re successful is a full...
The most important thing AGFA HealthCare can do over the next year is maintain their service level....
Enterprise Imaging XERO Viewer was nice in that it was fast and that we could look at every picture....
Enterprise Imaging XERO Viewer is very limited. We install a thick client whenever we need to be...
We have an excellent partnership with AGFA HealthCare in every way.
AGFA HealthCare has been pretty helpful. They just don't go above and beyond. They offer a solution,...
I don't think we're getting the value for our money with Enterprise Imaging XERO Viewer just because...
I would buy Enterprise Imaging XERO Viewer again. If we were to make another purchase, I would hope...
Pricing is where AGFA HealthCare excels compared to other vendors. We have seen other packages out...
Enterprise Imaging XERO Viewer has easy tool sets. The buttons aren’t like those on another...
Currently, we can really only report straight from AGFA HealthCare and not from Enterprise XERO...
Enterprise Imaging XERO Viewer is web based, so people can use any computer. There's no videographic...
From a partnership standpoint, I would say we are very satisfied with AGFA HealthCare.
There are still a few things we are waiting to have implemented, but from a solution capability...
AGFA HealthCare’s training was very good. They have offered many online videos, on-site training,...
Our teams become very well-versed in how to support AGFA HealthCare's products over the years. My...
The solution is very good at being a VNA and at storing images at its core. Our radiologists have...
The front-end user interface should be a key focus as our organization expands. We do find that...
AGFA HealthCare is moving toward a web client instead of a thick client. They are moving toward...
We would buy the solution again in its current state. We have gone through some of those growing...
We like the viewer’s flexibility. The integration with our Epic solution has been really seamless...
We have been very happy with the amount we have paid versus what we have received. This comes back...
Enterprise Imaging Xero Viewer is extremely powerful and very intuitive. But when it is a...
Enterprise Imaging XERO Viewer works fine. AGFA Healthcare has a premium option that looks pretty okay....
AGFA HealthCare doesn't seem to solve any problems unless we bring them up, so I don't know that...
We are not using a lot of Enterprise Imaging XERO Viewer's functionalities, but AGFA HealthCare's...
We haven't had any real support issues with Enterprise Imaging XERO Viewer. I don't think we have...
The main thing that we have been hoping for is a web-based product or an app-based product for...
Enterprise Imaging XERO Viewer is very straightforward. There is not a lot of training that is...
AGFA HealthCare has fast response times, and the vendor's executives are fairly easy to get in touch...
We haven't had too many issues with Enterprise Imaging XERO Viewer. It is an expensive product, but...
The system is really expensive. The way AGFA HealthCare charges for things is infuriating. They...
It feels like AGFA HealthCare charges for every little thing, but as we have been going through...
There are a lot of things that don't even get brought up in training. They should have told us about...
The system requires very little training. I spend maybe 15 minutes with new providers, and they have...
I like the solution's ease of use for end users. Providers can log in, navigate around, and do their...
We don't have any tools in the system. We just have the viewer. Also, AGFA HealthCare isn't...
For Enterprise Imaging XERO Viewer, the only modality that doesn't work well is digital subtraction...
Things have been very good with AGFA HealthCare. They are very receptive to any needs or questions I...
Commentary Summary
Comment Type Breakout