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Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Manager

In a partnership, I value a willingness to come to the table with solutions or develop solutions for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare is offering different solutions, such as cloud storage, but we're not ready for...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

All in all, I think things are going well with AGFA HealthCare. My understanding is that the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

For the most part, AGFA HealthCare’s support people have been responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We like that Enterprise Imaging XERO Viewer is lightweight, quick, and simple. That's actually a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

AGFA Healthcare could improve the strategy, development, partnership, and the conversations that we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA has been very receptive to our needs. They stay on top of their game, and they form really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When we get to the higher software levels, a lot of the things we see now will be fixed. Those...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

AGFA could do more in-person training versus virtual training, but that's just my preference. I'm...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We maintain a great relationship with AGFA. We work really closely with our account representatives,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There isn't anything specific that we're looking for at this time. Now, the streaming client was...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Enterprise Imaging XERO Viewer itself is exceptional. My referring clinicians actually find it very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare's communication was okay for a while, but over the last year, the communication has...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

We would buy Enterprise Imaging XERO Viewer again. I think AGFA HealthCare's KLAS ratings have been...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

AGFA HealthCare has always been wonderful to work with, and they jump in very quickly.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is expensive. Everything is expensive these days. But Enterprise...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

If we have willing participants from our organization and both of us want to get the best result at...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training is really good for Enterprise Imaging XERO Viewer. However, the support is starting to...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Enterprise Imaging XERO Viewer is almost something we can install and forget, so it is forgotten a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I view Enterprise Imaging for Radiology and Enterprise Imaging XERO Viewer as the same because they...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

My experience has been great working with AGFA HealthCare. We have a special relationship with them,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Things have been going smoothly with AGFA HealthCare as usual. We've had good project management,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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COO

AGFA HealthCare does a really good job at training. I think they would really like for the health...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

One thing AGFA HealthCare can do over the next year to make sure they’re successful is a full...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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COO

The most important thing AGFA HealthCare can do over the next year is maintain their service level....

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Physician

Enterprise Imaging XERO Viewer was nice in that it was fast and that we could look at every picture....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Enterprise Imaging XERO Viewer is very limited. We install a thick client whenever we need to be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have an excellent partnership with AGFA HealthCare in every way.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare has been pretty helpful. They just don't go above and beyond. They offer a solution,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I don't think we're getting the value for our money with Enterprise Imaging XERO Viewer just because...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I would buy Enterprise Imaging XERO Viewer again. If we were to make another purchase, I would hope...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Pricing is where AGFA HealthCare excels compared to other vendors. We have seen other packages out...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer has easy tool sets. The buttons aren’t like those on another...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Currently, we can really only report straight from AGFA HealthCare and not from Enterprise XERO...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is web based, so people can use any computer. There's no videographic...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

From a partnership standpoint, I would say we are very satisfied with AGFA HealthCare.

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

There are still a few things we are waiting to have implemented, but from a solution capability...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

AGFA HealthCare’s training was very good. They have offered many online videos, on-site training,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Our teams become very well-versed in how to support AGFA HealthCare's products over the years. My...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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The solution is very good at being a VNA and at storing images at its core. Our radiologists have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The front-end user interface should be a key focus as our organization expands. We do find that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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AGFA HealthCare is moving toward a web client instead of a thick client. They are moving toward...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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We would buy the solution again in its current state. We have gone through some of those growing...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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We like the viewer’s flexibility. The integration with our Epic solution has been really seamless...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We have been very happy with the amount we have paid versus what we have received. This comes back...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Enterprise Imaging Xero Viewer is extremely powerful and very intuitive. But when it is a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Enterprise Imaging XERO Viewer works fine. AGFA Healthcare has a premium option that looks pretty okay....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare doesn't seem to solve any problems unless we bring them up, so I don't know that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We are not using a lot of Enterprise Imaging XERO Viewer's functionalities, but AGFA HealthCare's...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We haven't had any real support issues with Enterprise Imaging XERO Viewer. I don't think we have...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The main thing that we have been hoping for is a web-based product or an app-based product for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is very straightforward. There is not a lot of training that is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare has fast response times, and the vendor's executives are fairly easy to get in touch...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We haven't had too many issues with Enterprise Imaging XERO Viewer. It is an expensive product, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The system is really expensive. The way AGFA HealthCare charges for things is infuriating. They...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

It feels like AGFA HealthCare charges for every little thing, but as we have been going through...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

There are a lot of things that don't even get brought up in training. They should have told us about...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The system requires very little training. I spend maybe 15 minutes with new providers, and they have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I like the solution's ease of use for end users. Providers can log in, navigate around, and do their...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We don't have any tools in the system. We just have the viewer. Also, AGFA HealthCare isn't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

For Enterprise Imaging XERO Viewer, the only modality that doesn't work well is digital subtraction...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Things have been very good with AGFA HealthCare. They are very receptive to any needs or questions I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare is good about being proactive; we really don’t have problems with them.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The feedback for the system is glowing. The doctors like it.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

AGFA HealthCare's classes are incredibly well structured. Our FTEs really like having opportunities...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

If a customer's technology stack does not align with the AGFA HealthCare standard, the customer...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is phenomenal. The product does exactly what we thought it would do....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare’s executive involvement has been the best part about working with AGFA HealthCare....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare’s support was a little rocky years ago, but that was because we had some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The challenge with AGFA HealthCare’s training is that I feel like we just do training on the fly. It...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CFO

AGFA HealthCare will let us know what their upgrades will fix, and those upgrades always improve...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

If the help desk at AGFA HealthCare can't help me with something, I have contacts that I can email....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

AGFA HealthCare has tried to push AI every time I have met with them.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With Enterprise Imaging XERO Viewer, I would like to see additional integration opportunities with EMRs....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I like the ease of access and simplicity of Enterprise Imaging XERO Viewer, but those come at a...

Comment Tone Neutral
Pillars Product, Value
Evaluation Unrated

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Manager

AGFA HealthCare’s implementation services have rated at the top of the scale. We have had complex...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

AGFA HealthCare always uplifts what they do. And they have been really trying to push AI every time...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The reality is that there have been minimal, if any, promises asked for because Enterprise Imaging...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like that AGFA HealthCare has made it so that we can have real-time collaboration with them,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare doesn't avoid charging for every little thing. I have to get professional services...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

I like the timeline view for Enterprise Imaging XERO Viewer. I think it gives a good picture of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Enterprise Imaging XERO Viewer is not complicated; it is very user-friendly. We would like to have a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare has always been very open to helping us with upgrades. Their involvement is very good....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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