Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Product

Many of our doctors use and like Enterprise Imaging XERO Viewer. I hadn’t realized how widely it was...

May 2025
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Analyst/Coordinator

Relationship

I like AGFA HealthCare’s support people. They do a good job. While I usually don’t encounter issues,...

May 2025
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Analyst/Coordinator

Operations

We haven’t received any ongoing training, and it is important that AGFA HealthCare understands the...

May 2025
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Analyst/Coordinator

Relationship

We meet with AGFA HealthCare's support people regularly and have two dedicated account...

May 2025
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Analyst/Coordinator

Product

I have been amazed at what the integration folks at AGFA HealthCare have been able to do. The...

May 2025
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Analyst/Coordinator

Relationship, Product

When AGFA HealthCare went from WEB1000 to Enterprise Imaging XERO Viewer, the system became 1,000%...

May 2025
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Analyst/Coordinator

Culture, Operations

The vendor doesn't keep all their promises. I say that because there are things in Enterprise...

May 2025
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Manager

Loyalty, Product

An improvement for Enterprise Imaging XERO Viewer that I would like to see is in diagnostic quality....

May 2025
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Manager

Relationship, Operations

It has been a while since we have had an upgrade for AGFA HealthCare. But I will say that when it...

May 2025
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Manager

Product

Enterprise Imaging XERO Viewer is really there for people who don't work in the radiology...

May 2025
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Manager

Relationship

The biggest thing with AGFA HealthCare's support people is that they aren't dismissive at all. They...

May 2025
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Manager

Operations

Enterprise Imaging XERO Viewer is sometimes a little robust for what we need in our hospital, but it...

May 2025
||
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Physician

Operations

It is difficult for us to get training out to all our people who use Enterprise Imaging XERO Viewer....

May 2025
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Director

Relationship

AGFA HealthCare is awesome. They are an amazing vendor. AGFA HealthCare delivers new technology that...

May 2025
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Director

Loyalty

There are always fancy new things that people want, but Enterprise Imaging XERO Viewer meets our...

May 2025
||
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Director

Culture, Value

AGFA HealthCare's prices are really reasonable compared to other quotes and the levels of projects...

May 2025
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Physician

Loyalty, Relationship

AGFA HealthCare answers our calls. And AGFA HealthCare’s executive involvement is pretty good. AGFA...

May 2025
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Physician

Product

AGFA HealthCare’s tools are really robust and quick, and they are accurate. I like that as part of...

May 2025
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Manager

Product

Enterprise Imaging XERO Viewer seems kind of small. It could be a bit more user friendly in terms of...

May 2025
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Manager

Product

Enterprise Imaging XERO Viewer has different viewing versions in terms of tablets, so the system is...

May 2025
||
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Manager

Product

Our past image viewer was almost a read-only style where we could get in, view images, maybe flip...

May 2025
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Manager

Product

How we use Enterprise Imaging XERO Viewer diagnostically is very popular with cardiology because...

May 2025
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Director

Value

AGFA HealthCare has been great. We wish everything were cheaper, but AGFA HealthCare's products are...

May 2025
||
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Director

Product

I really like Enterprise Imaging XERO Viewer. Whenever AGFA HealthCare upgrades their systems, they...

May 2025
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Manager

Relationship, Operations

In terms of training for Enterprise Imaging XERO Viewer, AGFA HealthCare is very receptive to us. If...

May 2025
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Manager

Loyalty, Product

Enterprise Imaging XERO Viewer is a very simple product. We have integrated it into our EHR, so our...

May 2025
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Manager

Relationship

AGFA HealthCare needs to retain good employees to make sure they are good and that they are being...

May 2025
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Manager

Product

When we look at what we use the system for and what its purpose is, the system is relatively user...

May 2025
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Manager

Operations

We would like more training on the system. That would allow us to understand the system better and...

May 2025
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Manager

Product

There is less focus placed on Enterprise Imaging XERO Viewer in our environment, so the system...

May 2025
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Manager

Relationship, Value

We have a very good relationship with AGFA HealthCare. We have been their customers for several...

May 2025
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Manager

Operations

Users definitely need training on how to get around in Enterprise Imaging XERO Viewer.

Apr 2025
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Manager

Relationship

Some work still needs to be done with AGFA HealthCare’s support. It is not necessarily bad, but I'm...

Apr 2025
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Manager

Relationship

AGFA HealthCare keeps all their promises. They are very good at communicating, and if they promise...

Apr 2025
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CEO/President

Relationship

AGFA HealthCare has been pretty proactive, but there have been occasional times when we found things...

Apr 2025
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CEO/President

Product

Enterprise Imaging XERO Viewer is ahead of its time in terms of being an easy and useful viewer for...

Apr 2025
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CEO/President

Product

In Enterprise Imaging XERO Viewer XERO, if we are going to get into the full diagnostic...

Apr 2025
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CEO/President

Operations

I feel like there aren't many vendors that give enough training. There are a few vendors that will...

Apr 2025
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CEO/President

Loyalty, Product

Enterprise Imaging XERO Viewer is actually pretty easy. Enterprise Imaging XERO Viewer meets our...

Apr 2025
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Physician

Relationship

AGFA HealthCare’s support team is doing a great job. In addition, I meet regularly with my point...

Apr 2025
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Physician

Loyalty

Compared to our old AGFA HealthCare XERO Universal Viewer system, the new Enterprise Imaging XERO...

Apr 2025
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Director

Relationship

I have never seen a vendor proactively reach out, but senior people in AGFA HealthCare's support...

Apr 2025
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Director

Loyalty, Product

Enterprise Imaging XERO Viewer is truly a universal viewer. With radiology, the universal viewer is...

Apr 2025
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Director

Culture, Value

AGFA HealthCare has been flexible with charges. We set up the contract so that we knew what we were...

Apr 2025
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Director

Loyalty, Product

AGFA HealthCare should improve anything with third-party add-ons. There is a third-party add-on that...

Apr 2025
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Director

Relationship

AGFA HealthCare keeps their promises because they meet with us regularly. If any issues come up,...

Apr 2025
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Director

Product

Enterprise Imaging XERO Viewer has a bit less quality than other systems, but it is the easiest...

Apr 2025
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Director

Culture, Value

We are definitely trying to receive our money's worth with our AGFA HealthCare products. Those...

Apr 2025
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Director

Product

I kind of figured the system out, but I don't like the way it runs sometimes or the way it will...

Apr 2025
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Physician

Product

Enterprise Imaging XERO Viewer is a great product for things on the fly, like on-the-go type medical...

Apr 2025
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Physician

Relationship, Value

AGFA HealthCare is a great company that is doing a great job. They are very customer focused, and if...

Apr 2025
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Physician

Culture, Relationship

AGFA HealthCare is a large company that has a lot of moving parts, and they keep most of their...

Apr 2025
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VP/Other Executive

Product

Our clinicians acclimated to the system and accepted it. We also have the ability to do advanced...

Apr 2025
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VP/Other Executive

Culture, Value

Early on, one of my major complaints with AGFA HealthCare was that they nickel-and-dimed a lot, but...

Apr 2025
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Director

Operations

AGFA HealthCare is pretty responsive when it comes to support. But I would like AGFA HealthCare to...

Mar 2025
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VP/Other Executive

Relationship

I would strongly recommend AGFA HealthCare. AGFA HealthCare has a strong road map, and they have...

Mar 2025
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Manager

Relationship

The support has been much better in the past couple of years, and in the last year, AGFA HealthCare...

Feb 2025
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Manager

Product, Value

The system is a good viewer and a nice complement to our overall enterprise imaging suite. It ties...

Feb 2025
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CIO

Relationship

AGFA HealthCare has had a turnaround that makes it easier to work with them and allows us to invest...

Feb 2025
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CIO

Product

Enterprise Imaging XERO Viewer is neutral and integrates right into our EMR. We have tight...

Feb 2025
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Director

Product

Enterprise Imaging XERO Viewer works well and integrates right into our PACS and EMR. We have...

Feb 2025
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Director

Loyalty

AGFA HealthCare has a road map for the cloud and AI for both their PACS and Enterprise Imaging XERO...

Feb 2025
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Director

Relationship

The support is great from AGFA HealthCare, and we can see the changes the support people have made...

Feb 2025
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Manager

Loyalty, Operations

We would like AGFA HealthCare to be a part of our long-term plans. There was a bug that AGFA...

Feb 2025
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Manager

Relationship

When we call AGFA HealthCare's 1-800 number, we get somebody from tier one. They are from America,...

Feb 2025
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Manager

Product

I like that Enterprise Imaging XERO Viewer is stable because it is running Linux and can handle high...

Feb 2025
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Manager

Product

I like Enterprise Imaging XERO Viewer. It has a fair number of tools, and it is fast. Its...

Feb 2025
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Manager

Loyalty

AGFA HealthCare is working on XERO Workflow. That will be a mesh of Enterprise Imaging XERO Viewer...

Feb 2025
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Manager

Operations, Product

There have been some bumps in the road with Enterprise Imaging XERO Viewer. We get end users who...

Feb 2025
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Manager

Product

The fact that Enterprise Imaging XERO Viewer is a little more basic is good for our clinical and...

Feb 2025
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Manager

Relationship

The support and overall customer service we have received from AGFA HealthCare's team has been...

Jan 2025
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Manager

Culture, Loyalty

We have had early conversations with the vendor about their approach to the cloud and AI. We aren't...

Jan 2025
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Manager

Loyalty, Product

We use Enterprise Imaging XERO Viewer, and it is an important part of our enterprise imaging...

Jan 2025
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Manager

Relationship, Operations

AGFA HealthCare's recent upgrade was seamless. We didn't have any issues at all. I think that was...

Jan 2025
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Director

Product

The clinicians find the zero-footprint viewer to be much easier to navigate just because the user...

Jan 2025
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Director

Loyalty, Product

We want to use Enterprise Imaging XERO Viewer for our image sharing with other partner healthcare...

Jan 2025
||
(0)
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Director

Relationship

Things have been really good with AGFA HealthCare. We have a close relationship with them. We have...

Jan 2025
||
(0)
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Director

Product

We are happy with where we are with the system. It can handle a variety of imaging exams, from chest...

Jan 2025
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Manager

Loyalty

From what I know, the vendor is making the switch to a web client, and they are still catching up on...

Jan 2025
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Analyst/Coordinator

Product

It took us a long time, but I’m highly satisfied with the product’s ease of use. This product is...

Jan 2025
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Analyst/Coordinator

Product, Value

With Enterprise Imaging XERO Viewer, there is not a whole lot for us to do. We basically make sure...

Jan 2025
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Director

Value

My biggest concern with AGFA HealthCare is monetarily driven. I feel like the vendor squeezes every...

Dec 2024
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Director

Relationship, Product

I have not had any major issues with Enterprise Imaging XERO Viewer. I think everything is really...

Dec 2024
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Director

Operations

I think AGFA HealthCare could have more on-site presence for training; that would be great. In the...

Dec 2024
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Director

Product

Our radiologists have a couple of concerns. Enterprise Imaging XERO Viewer doesn't show prior...

Dec 2024
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Director

Relationship

The reason I am only giving AGFA HealthCare a rating slightly below the top of the scale for their...

Dec 2024
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Manager

Product, Value

When I first started working with AGFA HealthCare, their radiology PACS was one system and their...

Nov 2024
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Manager

Culture, Relationship

With AGFA HealthCare, we usually have ongoing projects and upgrades happening. We work with two...

Nov 2024
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Manager

Product, Value

The great thing about Enterprise Imaging XERO Viewer is that it is integrated with our EHR. A...

Nov 2024
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Manager

Loyalty, Relationship

We are extremely satisfied with AGFA HealthCare. They are very involved in planning and looking at...

Nov 2024
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Manager

Relationship

I don't really get a lot of complaints about Enterprise Imaging XERO Viewer, and it seems to work as...

Nov 2024
||
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Manager

Product

The design of the Enterprise Imaging XERO Viewer is not bad per se, but sometimes it also can be...

Nov 2024
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Manager

Relationship

I don't really have to use AGFA HealthCare’s support too much. I usually contact someone directly...

Nov 2024
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Manager

Product

There have been a few small things that AGFA HealthCare hasn’t kept promises on. The main one is the...

Nov 2024
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Manager

Loyalty, Value

I just don't know enough about what competitors offer to say whether I would buy Enterprise Imaging...

Oct 2024
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Manager

Loyalty, Product

There are a lot of things that we lost when we upgraded to Enterprise Imaging XERO Viewer, but those...

Oct 2024
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Manager

Product

We need more expansion of our universal viewer. We are trying to get all of our diagnostics into an...

Oct 2024
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Manager

Operations

I haven't really gone through training with AGFA HealthCare, but I think the training when they do...

Oct 2024
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Director

Relationship

We have a really good relationship with all of our AGFA HeathCare people. We have had a lot of the...

Oct 2024
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Director

Operations

The implementation of Enterprise Imaging XERO Viewer went well and was pretty seamless.

Oct 2024
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Director

Loyalty

We bought AGFA HealthCare's next product, so we are happy with them, and we are investing in them to...

Oct 2024
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Physician

Product

Our clinicians want to be able to hang things in a certain way to compare PET CTs with other prior...

Sep 2024
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Physician

Loyalty, Product

Overall, Enterprise Imaging XERO Viewer is great. It is very a fast and full-featured system, and I...

Sep 2024
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(0)
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Director

Product

Enterprise Imaging XERO Viewer is what the vendor uses to display links out of our EHR. We click the...

Sep 2024
||
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Director

Relationship, Product

Enterprise Imaging XERO Viewer has been really good with whatever we have had to integrate it with....

Sep 2024
||
(0)
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Director

Operations

AGFA HealthCare is really good with their training. They make sure we have training materials. They...

Sep 2024
||
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Director

Relationship

I have no complaints at all about AGFA HealthCare’s service. They are always very hands on; they...

Sep 2024
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Analyst/Coordinator

Product

In Enterprise Imaging XERO Viewer, I like that I can easily display a different workflow to...

Aug 2024
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Manager

Product

I would buy Enterprise Imaging XERO Viewer again. It works well. In terms of integration, there has...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

We would like to get patients digital access to their images so that we can stop burning CDs. Right...

Aug 2024
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Analyst/Coordinator

Relationship

We have a customer relations manager now. They are always willing to help us. I reached out to them...

Aug 2024
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Analyst/Coordinator

Product

I really like the system because it is a a web browser. If someone wanted to look at images really...

Aug 2024
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Manager

Relationship, Operations

I appreciate the fact that AGFA HealthCare always offers to send help if we have new positions and...

Aug 2024
||
(0)
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Manager

Product

The main improvement we need in Enterprise Imaging XERO Viewer would be to have more functionality...

Aug 2024
||
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Manager

Loyalty, Product

If we are going to stay with a third-party integration, AGFA HealthCare will have to do some work to...

Aug 2024
||
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Manager

Product

The radiologists can use Enterprise Imaging XERO Viewer for reporting, and it is very smooth for...

Aug 2024
||
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Physician

Product

I like the small footprint of Enterprise Imaging XERO Viewer. I also like the ease of use, quick...

Aug 2024
||
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Analyst/Coordinator

Loyalty

Right now, AGFA HealthCare is providing what we need. We have mentioned things that would be fun for...

Jul 2024
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Analyst/Coordinator

Operations

Once end users are trained on the system, they get it. We are always asking the vendor for training,...

Jul 2024
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Analyst/Coordinator

Culture, Relationship

We have the best sales representative that there is, and I will say that on record. AGFA HealthCare...

Jul 2024
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Manager

Relationship

There hasn't been a lot of executive involvement from AGFA HealthCare. I think we have had...

Jul 2024
||
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Manager

Product, Value

A high percentage of the time that we are using Enterprise Imaging XERO Viewer, it works pretty...

Jul 2024
||
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Manager

Product

The primary limitation of Enterprise Imaging XERO Viewer is around some of the integrations that we...

Jul 2024
||
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Manager

Loyalty, Relationship

AGFA HealthCare keeps all their promises, considering the fact that development is always a tricky...

Jun 2024
||
(0)
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Manager

Relationship

AGFA HealthCare is constantly checking stuff and doing things in the background. There are specific...

Jun 2024
||
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Product

We use Enterprise Imaging XERO Viewer to get access for certain clinicians. The solution is also...

Jun 2024
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