Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
AGFA HealthCare is pretty responsive when it comes to support. But I would like AGFA HealthCare to...
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Relationship
I would strongly recommend AGFA HealthCare. AGFA HealthCare has a strong road map, and they have...
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Relationship
The support has been much better in the past couple of years, and in the last year, AGFA HealthCare...
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Product, Value
The system is a good viewer and a nice complement to our overall enterprise imaging suite. It ties...
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Relationship
AGFA HealthCare has had a turnaround that makes it easier to work with them and allows us to invest...
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Product
Enterprise Imaging XERO Viewer is neutral and integrates right into our EMR. We have tight...
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Product
Enterprise Imaging XERO Viewer works well and integrates right into our PACS and EMR. We have...
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Loyalty
AGFA HealthCare has a road map for the cloud and AI for both their PACS and Enterprise Imaging XERO...
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Relationship
The support is great from AGFA HealthCare, and we can see the changes the support people have made...
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Loyalty, Operations
We would like AGFA HealthCare to be a part of our long-term plans. There was a bug that AGFA...
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Relationship
When we call AGFA HealthCare's 1-800 number, we get somebody from tier one. They are from America,...
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Product
I like that Enterprise Imaging XERO Viewer is stable because it is running Linux and can handle high...
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Product
I like Enterprise Imaging XERO Viewer. It has a fair number of tools, and it is fast. Its...
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Loyalty
AGFA HealthCare is working on XERO Workflow. That will be a mesh of Enterprise Imaging XERO Viewer...
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Operations, Product
There have been some bumps in the road with Enterprise Imaging XERO Viewer. We get end users who...
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Product
The fact that Enterprise Imaging XERO Viewer is a little more basic is good for our clinical and...
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Relationship
The support and overall customer service we have received from AGFA HealthCare's team has been...
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Culture, Loyalty
We have had early conversations with the vendor about their approach to the cloud and AI. We aren't...
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Loyalty, Product
We use Enterprise Imaging XERO Viewer, and it is an important part of our enterprise imaging...
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Relationship, Operations
AGFA HealthCare's recent upgrade was seamless. We didn't have any issues at all. I think that was...
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Product
The clinicians find the zero-footprint viewer to be much easier to navigate just because the user...
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Loyalty, Product
We want to use Enterprise Imaging XERO Viewer for our image sharing with other partner healthcare...
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Relationship
Things have been really good with AGFA HealthCare. We have a close relationship with them. We have...
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Product
We are happy with where we are with the system. It can handle a variety of imaging exams, from chest...
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Loyalty
From what I know, the vendor is making the switch to a web client, and they are still catching up on...
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Product
For the most part, the product is working well for our various departments. We don't get too many...
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Loyalty
When I came aboard, I was looking at other viewers and other VNA solutions, and I think AGFA...
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Product
Enterprise Imaging XERO Viewer has been about as rock solid as any part of the vendor's...
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Product
I think the advanced tools in Enterprise Imaging XERO Viewer could be beefed up a little bit. I want...
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Product
With Enterprise Imaging XERO Viewer, we do have an advanced viewer tool that the vendor put on the...
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Relationship
The vendor provides the solutions that we ask for, and they even do special but little things for...
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Product
It took us a long time, but I’m highly satisfied with the product’s ease of use. This product is...
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Product, Value
With Enterprise Imaging XERO Viewer, there is not a whole lot for us to do. We basically make sure...
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Value
My biggest concern with AGFA HealthCare is monetarily driven. I feel like the vendor squeezes every...
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Relationship, Product
I have not had any major issues with Enterprise Imaging XERO Viewer. I think everything is really...
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Operations
I think AGFA HealthCare could have more on-site presence for training; that would be great. In the...
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Product
Our radiologists have a couple of concerns. Enterprise Imaging XERO Viewer doesn't show prior...
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Relationship
The reason I am only giving AGFA HealthCare a rating slightly below the top of the scale for their...
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Product, Value
When I first started working with AGFA HealthCare, their radiology PACS was one system and their...
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Culture, Relationship
With AGFA HealthCare, we usually have ongoing projects and upgrades happening. We work with two...
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Product, Value
The great thing about Enterprise Imaging XERO Viewer is that it is integrated with our EHR. A...
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Loyalty, Relationship
We are extremely satisfied with AGFA HealthCare. They are very involved in planning and looking at...
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Relationship
I don't really get a lot of complaints about Enterprise Imaging XERO Viewer, and it seems to work as...
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Product
The design of the Enterprise Imaging XERO Viewer is not bad per se, but sometimes it also can be...
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Relationship
I don't really have to use AGFA HealthCare’s support too much. I usually contact someone directly...
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Product
There have been a few small things that AGFA HealthCare hasn’t kept promises on. The main one is the...
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Loyalty, Value
I just don't know enough about what competitors offer to say whether I would buy Enterprise Imaging...
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Loyalty, Product
There are a lot of things that we lost when we upgraded to Enterprise Imaging XERO Viewer, but those...
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Product
We need more expansion of our universal viewer. We are trying to get all of our diagnostics into an...
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Operations
I haven't really gone through training with AGFA HealthCare, but I think the training when they do...
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Relationship
We have a really good relationship with all of our AGFA HeathCare people. We have had a lot of the...
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Operations
The implementation of Enterprise Imaging XERO Viewer went well and was pretty seamless.
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Loyalty
We bought AGFA HealthCare's next product, so we are happy with them, and we are investing in them to...
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Product
Our clinicians want to be able to hang things in a certain way to compare PET CTs with other prior...
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Loyalty, Product
Overall, Enterprise Imaging XERO Viewer is great. It is very a fast and full-featured system, and I...
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Product
Enterprise Imaging XERO Viewer is what the vendor uses to display links out of our EHR. We click the...
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Relationship, Product
Enterprise Imaging XERO Viewer has been really good with whatever we have had to integrate it with....
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Operations
AGFA HealthCare is really good with their training. They make sure we have training materials. They...
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Relationship
I have no complaints at all about AGFA HealthCare’s service. They are always very hands on; they...
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Product
In Enterprise Imaging XERO Viewer, I like that I can easily display a different workflow to...
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Product
I would buy Enterprise Imaging XERO Viewer again. It works well. In terms of integration, there has...
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Loyalty, Product
We would like to get patients digital access to their images so that we can stop burning CDs. Right...
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Relationship
We have a customer relations manager now. They are always willing to help us. I reached out to them...
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Product
I really like the system because it is a a web browser. If someone wanted to look at images really...
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Relationship, Operations
I appreciate the fact that AGFA HealthCare always offers to send help if we have new positions and...
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Product
The main improvement we need in Enterprise Imaging XERO Viewer would be to have more functionality...
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Loyalty, Product
If we are going to stay with a third-party integration, AGFA HealthCare will have to do some work to...
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Product
The radiologists can use Enterprise Imaging XERO Viewer for reporting, and it is very smooth for...
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Product
I like the small footprint of Enterprise Imaging XERO Viewer. I also like the ease of use, quick...
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Loyalty
Right now, AGFA HealthCare is providing what we need. We have mentioned things that would be fun for...
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Operations
Once end users are trained on the system, they get it. We are always asking the vendor for training,...
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Culture, Relationship
We have the best sales representative that there is, and I will say that on record. AGFA HealthCare...
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Relationship
There hasn't been a lot of executive involvement from AGFA HealthCare. I think we have had...
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Product, Value
A high percentage of the time that we are using Enterprise Imaging XERO Viewer, it works pretty...
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Product
The primary limitation of Enterprise Imaging XERO Viewer is around some of the integrations that we...
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Loyalty, Relationship
AGFA HealthCare keeps all their promises, considering the fact that development is always a tricky...
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Relationship
AGFA HealthCare is constantly checking stuff and doing things in the background. There are specific...
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Product
We use Enterprise Imaging XERO Viewer to get access for certain clinicians. The solution is also...
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Loyalty
We are moving away from Enterprise Imaging XERO Viewer because it is not safe to keep the product in...
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Product
We have rolled out Enterprise Imaging XERO Viewer to all of our clinicians for referential viewing....
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Relationship
The support team for Enterprise Imaging XERO Viewer is excellent; they get to things right away and...
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Product
Enterprise Imaging XERO Viewer is one of the simplest and easiest solutions to use and support....
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