Enterprise Imaging XERO Viewer
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Functionality and Upgrades

The viewer has been a fairly successful tool. However, we have had issues displaying certain image...

Sep 2022
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Manager

Functionality and Upgrades

The tool itself does have some really cool capabilities. The XERO Xtend product basically allows us...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Agfa HealthCare is fair in their billing processes.

Sep 2022
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Manager

Functionality and Upgrades

I don’t have a lot of great things to say about Enterprise Imaging XERO Viewer. We run into issues a...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The vendor is attempting to charge us for all of the things that we are having to ask for to equate...

Aug 2022
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Manager

Functionality and Upgrades

I am afraid to even ask whether there is an update to the product because it is not working well...

Aug 2022
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Manager

Service and Support

I like the customer service team at Agfa HealthCare. The team has friendly people, and those people...

Jul 2022
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Manager

Functionality and Upgrades

I like the overall aspect of the product where providers can see the imaging without having to have...

Jul 2022
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Director

Service and Support

Agfa Healthcare's staff is incredible and does a good job of responding to issues. The vendor comes...

Jun 2022
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Director

Relationship

Agfa Healthcare has been good to work with, and they have been building a good team. I have worked...

Jun 2022
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Director

Relationship

The support team and some of the other operation teams who support the imaging solutions are getting...

Jun 2022
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Director

Functionality and Upgrades

We use Enterprise Imaging XERO Viewer because it is more diagnostic than other viewer systems. The...

Jun 2022
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Director

Functionality and Upgrades

Agfa and another vendor overlap in terms of some of the things we need, such as peer-review...

May 2022
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Manager

Functionality and Upgrades

The product is really simple to use. We have it set up for internal and external access, so our...

Apr 2022
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Manager

Future Outlook

Agfa HealthCare is coming out with a new workflow feature that will give us the same experience...

Apr 2022
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Manager

Interfacing and Integration

Enterprise Imaging XERO Viewer works well. For radiology, the product is out in the world for all...

Mar 2022
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Manager

Relationship

The vendor is working on a workflow that is going to be the next generation of Enterprise Imaging...

Mar 2022
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Director

ROI / Cost (care and feeding)

We had a viewer prior to Enterprise Imaging XERO Viewer. And while our previous viewer had the...

Jan 2022
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Director

Other Observations & Comments

I would like to see improvement on the vendor's support side to be more along the lines of typical...

Jan 2022
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Director

ROI / Cost (care and feeding)

We are at the mercy of the vendor because they have to run FDA-based patches. With how much effort...

Jan 2022
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Manager

Future Outlook

There is still a lot of development needed in the system. Hopefully, our next upgrade will give us...

Dec 2021
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Manager

Functionality and Upgrades

For what we use the system for, I rate it highly. It has been great. It is pretty solid and simple.

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

One of the solution's strengths is that it has a web link. We can use the link to view images and...

Dec 2021
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Analyst/Coordinator

Relationship

Agfa HealthCare is a good partner to work with. The support that we receive when we reach out to...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

It would be nice to have more tools in the solution. There are a few diagnostic tools that would be...

Dec 2021
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CIO

Functionality and Upgrades

Out of the box, Enterprise Imaging XERO Viewer was principally focused on referring physicians. For...

Dec 2021
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CIO

Future Outlook

Agfa HealthCare is moving to a newer version of the product that is going to have even more features...

Dec 2021
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CIO

ROI / Cost (care and feeding)

The product is a zero-footprint viewer. That is why Agfa HealthCare calls it the XERO Viewer. That...

Dec 2021
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Director

Relationship

We have issues with getting people from Agfa HealthCare to help us.

Nov 2021
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Director

Functionality and Upgrades

We have integrated the product with our EMR. Agfa told us the integration would work, and it has. We...

Nov 2021
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CEO/President

ROI / Cost (care and feeding)

The system has been well received. We have gotten value out of the system because we are storing...

Oct 2021
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CEO/President

Service and Support

I would give the vendor a qualified recommendation. They have come a long way. If we don’t get the...

Oct 2021
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Manager

Functionality and Upgrades

Providers click a link in our EMR and automatically get signed into the images on Enterprise Imaging...

Oct 2021
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Manager

Functionality and Upgrades

Agfa HealthCare’s hanging protocols, screen layouts, and automatic comparisons in the viewer could...

Oct 2021
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Director

Relationship

We have some unique support needs because of our organization. It is a challenge to get the right...

Oct 2021
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Director

Functionality and Upgrades

Enterprise Imaging XERO Viewer has absolute universal interoperability. We have not come across...

Oct 2021
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VP/Other Executive

Interfacing and Integration

Enterprise Imaging XERO Viewer is an easy-to-use viewer, and it is easy for our IT team to support....

Oct 2021
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Manager

Functionality and Upgrades

The product is definitely a flexible viewer. We have been generally satisfied with it as a reference...

Oct 2021
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Manager

Functionality and Upgrades

I would like to see improvements regarding the ability to create user-specific lists within the...

Oct 2021
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VP/Other Executive

Interfacing and Integration

Enterprise Imaging XERO Viewer integrates really well with the EMR as well as other ancillary...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

We really don't need to train or get into details with the clinicians. They pick the system right up...

Oct 2021
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VP/Other Executive

Service and Support

The support is improving due to the processes that Agfa has put in place. We have things here and...

Oct 2021
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