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Enterprise Imaging XERO Viewer Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
Enterprise Imaging XERO Viewer is simple for our clinicians to use. The system is very flexible. It...
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Manager
Service and Support
Agfa is very responsive to small issues that aren't complex. When we get into complex issues, there...
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Manager
Functionality and Upgrades
I like the availability of the system. With some of the added tool sets that we were able to...
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Physician
Service and Support
We have struggled with Agfa in different ways. A recent example was in terms of service and...
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Director
Interfacing and Integration
The integration is tight with our EMR and almost seems like an extension of the patient record. Our...
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Director
Service and Support
The support team from Agfa HealthCare has been good to work with. The team members have been helpful...
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Director
Functionality and Upgrades
The viewer is great and works really well for referring physicians. We haven’t really had to train...
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Director
Functionality and Upgrades
The viewer works well. Radiologists can view images from anywhere. I don't think the system is...
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Director
Functionality and Upgrades
Our physicians are mainly frustrated with the system freezing and hanging. Some of the notations...
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Manager
Functionality and Upgrades
The biggest thing for us during the COVID-19 crisis has been the collaborator tool between...
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Manager
Functionality and Upgrades
The vendor has done very well in delivering new technology that meets our needs. That has been a...
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VP/Other Executive
Functionality and Upgrades
The vendor executives are pretty good at being involved. I am likely to recommend this vendor to...
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VP/Other Executive
Relationship
When we had the vendor on-site, they did the service implementation, and everything moved along...
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Manager
Functionality and Upgrades
Agfa's product is a zero-footprint viewer. 100% of our clinicians are viewing images using the...
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Manager
Relationship
Agfa has kept all of their promises about the product. I wouldn't change much at this point; the...
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CIO
Service and Support
Enterprise Imaging XERO Viewer is a clustered system. In the past, the only place that we could get...
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CIO
Functionality and Upgrades
Agfa is not driving anything. We have the system integrated with our EMR. It is great that the...
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CIO
Implementation and Training
Agfa's training was bad. I went to do some training, and the systems weren't configured properly....
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CIO
ROI / Cost (care and feeding)
Anytime we try to do something, Agfa charges us more money. We have literally been trying to get a...
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CIO
Sales and Contracting
Our doctors like Agfa's system, but we can't figure out our contract with the vendor, and we can't...
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CIO
Relationship
It is amazing that Agfa's executives are all involved but don't do anything. When I check in to ask...
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CIO
Technology
We could do so much more with imaging, but we can't because of Agfa's system. The system needs to be...
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Director
Functionality and Upgrades
We have had no issues with the viewer. It is simple. From the client side, the actual installation...
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Director
Sales and Contracting
With the initial installation, we lost some functionality regarding the ability to share studies...
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Director
Technology
The viewer is quick and has been reliable. We get very few complaints or tickets related to the product....
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Director
ROI / Cost (care and feeding)
The vendor’s service has declined in the last several months. They have a tendency to...
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Manager
Functionality and Upgrades
Enterprise Imaging XERO Viewer is one of the biggest advantages of Agfa's enterprise suite. We...
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Manager
Functionality and Upgrades
Everyone agrees that Enterprise Imaging XERO Viewer is a great solution and well worth the money...
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Manager
Functionality and Upgrades
We have always found Enterprise Imaging XERO Viewer really easy to use, but during the COVID-19...
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Director
Interfacing and Integration
We are well integrated with another vendor's system, so the benefit for our physicians using...
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Director
Functionality and Upgrades
Enterprise Imaging XERO Viewer is very easy to use for referring physicians, and the images just...
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Director
Functionality and Upgrades
I do not use Enterprise Imaging XERO Viewer directly, but we hear from the physicians that it is...
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Director
Functionality and Upgrades
Enterprise Imaging XERO Viewer is very good; it is quick, reliable, and easy for everyone to use. We...
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Director
Interfacing and Integration
We really like the product, and I would say that it is one of Agfa HealthCare’s most powerful tools....
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Director
Service and Support
Agfa HealthCare’s support has been good and consistent. We moved from another large PACS vendor...
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Director
Implementation and Training
The implementation was well organized and went off as planned. It wasn’t very eventful, and that...
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Director
Functionality and Upgrades
We had good people on-site who were very detailed in the training, and we have had some web training...
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Manager
Functionality and Upgrades
I like that the viewer leaves zero footprints, so we can host it on so many different machines, but...
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Manager
Technology
The system has so much more than our old system did, and it is a light platform. So when people come...
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Manager
Functionality and Upgrades
Especially with COVID-19, we love the collaborator feature where the system can contact our chat or...
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Manager
Functionality and Upgrades
The system has a couple of glitchy bugs that we hate and are trying to work out with Agfa. We want...
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Manager
ROI / Cost (care and feeding)
The solution has been a really successful tool. On our old system, we had many clients throughout...
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