Alithya ERP Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Operations
The scripts that Alithya had us use for testing and training were a little too generic and...
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Value
There were a few items we had to pay extra money for because they were identified as out of scope....
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Operations
There was a lack of training on the build. Alithya came in and asked us questions, and then they...
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Relationship
Alithya was involved at the executive level. We had regular meetings with our implementation...
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Relationship, Services
Alithya gave us somebody that they thought would fit in with our culture and the things that we...
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Value
Alithya did a really good job with charging us. They stayed on budget, and that was something that I...
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Relationship
Alithya had really good people, and that made even the rough parts manageable. The people never left...
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Relationship
Alithya’s bench strength was really good. Throughout every area, the firm had people who really knew...
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Operations
I'm very demanding when it comes to software implementations in that I like to manage risk very...
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Operations
Alithya could have been more prescriptive of best practices rather than allowing us to harm...
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Operations, Operations
The quality of the firm’s consultants varies. On the supply chain and enterprise performance...
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Value, Value
One outcome from the engagement is that our expense report and expense management process is really...
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Operations, Operations
Part of the issue with our project was that it was virtual. We were trying to figure out how to do...
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Relationship, Relationship, Operations, Operations
In terms of improving processes, Alithya was not the best integrator for us. And we have actually...
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Operations, Operations, Value
The staff on the firm's side are more like installers than consultants. They didn't bring us to a...
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Services, Services
When we created the agreement with Alithya, it specifically came down to some integrations that we...
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Value, Value, Value
All good vendors or firms find it very difficult to say no. They just don't like to say no....
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Value, Value, Value
During our time with Alithya, there were some items that I expected them to charge me for, but they...
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Relationship, Relationship, Relationship
There was a time when we did have to swap a resource with Alithya because the resource was really...
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Relationship, Relationship, Operations, Operations
Alithya's layout of the work ahead of us should be commended. But their ability to get our attention...
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Relationship, Relationship
Like any organization, we thought we knew what we were stepping into, but that puddle may have been...
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Relationship, Relationship
Alithya is very engaged and wants us to be as successful as we want to be. Alithya has been a good...
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Relationship, Relationship
One of the biggest challenges that Alithya has mentioned from the beginning is that the people that...
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Loyalty, Loyalty, Value, Value
We are going to be over our budget for the implementation. I don’t think that we are going to see...
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Relationship, Relationship
We would tell friends or peers thinking of using Alithya to try and get our specific project...
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Operations, Operations
We are looking at training with Alithya because the implementation will touch absolutely every...
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Relationship, Operations
There are things that are out of the scope of the contract with Alithya; people haven't paid...
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Operations, Operations
We are light on resources for the extractions we need for the conversion process. Alithya totally...
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Relationship, Relationship, Operations, Operations, Services, Services
We see inconsistencies across the different pillars that the firm has. For example, with the supply...
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Relationship, Services
Alithya has improved in the last few times we have utilized them.
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Relationship, Operations
There were some areas where we had a resource we weren't very pleased with, but Alithya swapped them...
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Loyalty
Some folks would say Alithya is great and some wouldn't. The firm doesn't meet all our needs, but we...
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