Alithya ERP Implementation Leadership Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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COO

Relationship, Services

Alithya gave us somebody that they thought would fit in with our culture and the things that we...

Feb 2024
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COO

Value

Alithya did a really good job with charging us. They stayed on budget, and that was something that I...

Feb 2024
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COO

Relationship

Alithya had really good people, and that made even the rough parts manageable. The people never left...

Feb 2024
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COO

Relationship

Alithya’s bench strength was really good. Throughout every area, the firm had people who really knew...

Feb 2024
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CIO

Operations, Operations

The quality of the firm’s consultants varies. On the supply chain and enterprise performance...

Dec 2023
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CIO

Value, Value

One outcome from the engagement is that our expense report and expense management process is really...

Dec 2023
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CIO

Operations, Operations

Part of the issue with our project was that it was virtual. We were trying to figure out how to do...

Dec 2023
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CIO

Relationship, Relationship, Operations, Operations

In terms of improving processes, Alithya was not the best integrator for us. And we have actually...

Dec 2023
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CIO

Operations, Operations, Value

The staff on the firm's side are more like installers than consultants. They didn't bring us to a...

Dec 2023
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CIO

Services, Services

When we created the agreement with Alithya, it specifically came down to some integrations that we...

Nov 2023
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CIO

Value, Value, Value

All good vendors or firms find it very difficult to say no. They just don't like to say no....

Nov 2023
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CIO

Value, Value, Value

During our time with Alithya, there were some items that I expected them to charge me for, but they...

Nov 2023
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CIO

Relationship, Relationship, Relationship

There was a time when we did have to swap a resource with Alithya because the resource was really...

Nov 2023
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CIO

Relationship, Relationship, Operations, Operations

Alithya's layout of the work ahead of us should be commended. But their ability to get our attention...

Oct 2023
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CIO

Relationship, Relationship

Like any organization, we thought we knew what we were stepping into, but that puddle may have been...

Oct 2023
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Manager

Relationship, Relationship

Alithya is very engaged and wants us to be as successful as we want to be. Alithya has been a good...

Oct 2023
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Manager

Relationship, Relationship

One of the biggest challenges that Alithya has mentioned from the beginning is that the people that...

Oct 2023
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Manager

Loyalty, Loyalty, Value, Value

We are going to be over our budget for the implementation. I don’t think that we are going to see...

Oct 2023
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Manager

Relationship, Relationship

We would tell friends or peers thinking of using Alithya to try and get our specific project...

Oct 2023
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Manager

Operations, Operations

We are looking at training with Alithya because the implementation will touch absolutely every...

Oct 2023
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Manager

Relationship, Operations

There are things that are out of the scope of the contract with Alithya; people haven't paid...

Oct 2023
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Manager

Operations, Operations

We are light on resources for the extractions we need for the conversion process. Alithya totally...

Oct 2023
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Manager

Relationship, Relationship, Operations, Operations, Services, Services

We see inconsistencies across the different pillars that the firm has. For example, with the supply...

Oct 2023
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CIO

Relationship, Services

Alithya has improved in the last few times we have utilized them.

Sep 2023
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CIO

Relationship, Operations

There were some areas where we had a resource we weren't very pleased with, but Alithya swapped them...

Sep 2023
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CIO

Loyalty

Some folks would say Alithya is great and some wouldn't. The firm doesn't meet all our needs, but we...

Sep 2023
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