Allscripts Application Hosting Comments

 
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Manager

Relationship

Allscripts' service has definitely improved. It is much better than when we started. There is better...

Aug 2020
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Manager

Lessons Learned

Allscripts does upgrades at the hosted center, but there is so much that is customized that we then...

Aug 2020
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Manager

Project Results

The benefits of being hosted by Allscripts are the size, scalability, number of servers, backups of...

Aug 2020
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CIO

Other Observations

Our internal goal is to help the product be better. If we can do anything to make the product work...

Aug 2020
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CIO

Tools and Methodology

The vendor has some people that don’t know the system well. Every time we do an upgrade, we know...

Aug 2020
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CIO

Tools and Methodology

The telemedicine work with Allscripts was fabulous. The vendor was incredibly responsive. When...

Aug 2020
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CIO

Tools and Methodology

The vendor’s support goal is to fix our problem and move on to the next one. But we have larger...

Aug 2020
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CIO

Tools and Methodology

Allscripts is terrible at remote hosting. They don’t know what they are doing. I can’t wait to be...

Jul 2020
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CIO

Other Observations

Allscripts probably does not charge us as much as other vendors for every little thing, but I...

Jul 2020
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CIO

Relationship

I haven’t really implemented any projects with Allscripts because we have used them for a long time....

Jul 2020
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Manager

Relationship

We are hosted by Allscripts, and the hosting is considerably worse than the application support side...

May 2020
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Manager

Relationship

There is a lack of transparency with the vendor’s support people. Allscripts talked about what their...

May 2020
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Manager

ROI and Cost

We pay a pretty significant amount of money to Allscripts for hosting and application licensing. The...

May 2020
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Manager

Lessons Learned

In our remote hosting agreement, we have an allotment of concurrent users that we can have per...

May 2020
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CIO

ROI and Cost

In terms of avoiding charging for every little thing, the vendor is starting to spin backwards on...

May 2020
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CIO

Relationship

From a hosting perspective, I think Allscripts is struggling more now than they have in the past. We...

May 2020
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CIO

Other Observations

Allscripts is trying to eliminate McKesson's hosting platform and move everything over to their own...

May 2020
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CIO

Relationship

We would like the contract to end. We were set to terminate. I wanted to talk about an agreement...

May 2020
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CIO

Sales and Contracting

The vendor knew the hosting agreement had flaws, and they said they were going to work on correcting...

May 2020
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CIO

Tools and Methodology

I started putting a lot of pressure on the vendor. If a vendor is not responsive, then I am going to...

May 2020
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CIO

Project Results

The vendor has yet to meet our expectations. Passing our audit every year requires a lot of effort....

May 2020
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CIO

Tools and Methodology

The vendor outsources most of their hosting management through another vendor, and that is a...

May 2020
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CIO

Tools and Methodology

I would like to see a standardized hosting option with service levels from the vendor. I am in a...

May 2020
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Analyst/Coordinator

Tools and Methodology

After moving to Allscripts' hosting services, things have been worse. But regarding how much...

Feb 2020
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Analyst/Coordinator

Relationship

Allscripts' hosting originally exceeded our expectations, and their staff is pretty good. My...

Feb 2020
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CIO

Tools and Methodology

Allscripts' remote hosting is horrible. We have outages and software incompatibilities within the...

Feb 2020
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CIO

Tools and Methodology

The hosting is an issue because there is a lack of expertise. I don't know why Allscripts doesn't...

Feb 2020
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CIO

Project Results

Allscripts doesn't meet expectations. I would like for us to just kick them out, but I don't know...

Feb 2020
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CIO

People and Knowledge

We can't get Allscripts' staff members to respond. There are inconsistencies with their answers, and...

Feb 2020
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CIO

Project Results

We have some applications that are running, and we need to use hosting services to help those...

Feb 2020
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CIO

Lessons Learned

I wouldn't recommend Allscripts' hosting services. If people were looking at the vendor's services,...

Feb 2020
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Director

Lessons Learned

I would recommend Allscripts' services to a friend depending on that person's needs. If someone has...

Feb 2020
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Director

People and Knowledge

Allscripts needs to increase their staff in order to better accommodate the scheduling of upgrades....

Feb 2020
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CIO

Project Results

Allscripts addresses and anticipates the needs that we have. I am not sure that that equates to...

Feb 2020
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CIO

ROI and Cost

Allscripts could lower the cost of their hosting services.

Feb 2020
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CIO

Project Results

I would give Allscripts the highest score for driving tangible outcomes. We have performance...

Feb 2020
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CIO

Lessons Learned

If I were talking to people about Allscripts' hosting services, I would tell them to contract...

Feb 2020
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CIO

People and Knowledge

I have very high expectations, and I would say that Allscripts at least meets them. Most months,...

Feb 2020
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CIO

Project Results

Allscripts prepares their environment and infrastructure for future needs. They always provide a...

Feb 2020
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Manager

Tools and Methodology

We have been using Allscripts for a long time. They do a good job of hosting all our Allscripts...

Jan 2020
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Manager

Tools and Methodology

Allscripts is not consistent with configuration needs. That is hard because we need Allscripts to be...

Jan 2020
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Manager

Project Results

The application hosting from Allscripts is great. There are times when their execution is a little...

Jan 2020
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Manager

People and Knowledge

The field representatives and their managers and regional managers are on top of any issue that I...

Jan 2020
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Manager

ROI and Cost

Application hosting is very good to use because it reduces our reliance on costly IT people.

Jan 2020
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Manager

Other Observations

When the vendor does updates or upgrades something, I am never made aware of any changes. Maybe I am...

Jan 2020
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Manager

Other Observations

We don’t have any executive involvement from Allscripts, and that is not necessarily something I...

Jan 2020
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Manager

Other Observations

Our connection seems to be going down a lot, but I am not sure whose fault that is. When we connect...

Jan 2020
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Manager

Other Observations

I wouldn’t say that the vendor is exceeding our expectations, but I would say the vendor is above...

Jan 2020
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Manager

Other Observations

When I put in a ticket about something, it takes a while to get a response. Sometimes I can’t...

Jan 2020
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Manager

Tools and Methodology

With Allscripts' application hosting service, we have had issues with speed. Things seem to be slow,...

Dec 2019
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Manager

Tools and Methodology

I would recommend Allscripts' application hosting services because users get all of the upgrades...

Dec 2019
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Manager

Tools and Methodology

Allscripts' application hosting services have freed up resources. I don't have to worry about...

Dec 2019
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Manager

ROI and Cost

Allscripts charges us when we do a major upgrade to a different version, and that isn't cheap....

Dec 2019
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Manager

Tools and Methodology

We had some challenges with the application hosting services when we were converting from McKesson...

Dec 2019
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Manager

Relationship

A person from Allscripts comes and visits or at least tries to visit regularly, so Allscripts does...

Dec 2019
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CFO

ROI and Cost

Allscripts avoids charging for every little thing. In fact, they don't even charge us for some...

Dec 2019
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CFO

Lessons Learned

The beauty of being hosted is that we are on the current version of our products. The drawback is...

Dec 2019
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Analyst/Coordinator

People and Knowledge

Allscripts no longer has a lot of the tech support they used to have. Most of the people that answer...

Dec 2019
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Analyst/Coordinator

People and Knowledge

Allscripts' strength is that they have retained some of the tech support people for as long as we...

Dec 2019
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Director

Relationship

The challenges have become harder over the years. Last year and this year, the communication between...

Nov 2019
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Director

Relationship

We can get Allscripts’ attention 24/7.

Nov 2019
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Director

Other Observations

We see outcomes. I don't know whether they are the ones we have wanted, but they are tangible.

Nov 2019
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Director

Relationship

The executives from Allscripts keep coming periodically to do a little dog and pony show, but we...

Oct 2019
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Director

ROI and Cost

We have turned over some of the more highly technical areas involved with hosting and maintaining...

Oct 2019
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Director

Project Results

Allscripts doesn't do anything for us that we weren't doing for ourselves, but they help us to...

Oct 2019
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Director

Project Results

I don't have any big complaints about the service. We investigated the ROI on application hosting,...

Oct 2019
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Director

ROI and Cost

We don't feel like Allscripts has been nickel-and-diming us. Allscripts does what we need them to...

Oct 2019
 Helpful

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Director

Project Results

I wouldn't say that Allscripts exceeds our expectations, but they consistently deliver a level of...

Oct 2019
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Director

Relationship

Our partnership with Allscripts comes down to a couple of individuals. We have two very good account...

Oct 2019
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Director

Relationship

I would only recommend Allscripts' application hosting services to people that are already on the...

Oct 2019
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Manager

Tools and Methodology

The only negative thing I really have with Allscripts' hosting service is just maintenance. We have...

Sep 2019
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Manager

Relationship

We have not had an Allscripts executive reach out and communicate with us for a fairly long time...

Sep 2019
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Manager

Tools and Methodology

Allscripts has a lot of opportunities to improve. I feel like the transition from our previous...

Sep 2019
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Manager

Project Results

Generally, Allscripts' hosting has been really good. There were a few bugs to work out after the...

Sep 2019
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Manager

Tools and Methodology

It seems like Allscripts has sent a lot of their support offshore, and we are not really pleased...

Sep 2019
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Manager

Tools and Methodology

I think that the project management for Allscripts' hosting service is great. Working with...

Sep 2019
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Manager

ROI and Cost

I feel like Allscripts nickel-and-dimes us. A lot of that has to do with which third-party systems...

Sep 2019
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Manager

ROI and Cost

Allscripts application hosting services are tremendously expensive. I would say Allscripts does...

Sep 2019
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Manager

Relationship

If I already had the other Allscripts applications, I would integrate the systems, but that would be...

Sep 2019
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Manager

Relationship

Allscripts needs to improve the level of communication between the application people and their data...

Sep 2019
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CMIO

Tools and Methodology

We are pretty happy with Allscripts’ hosting. Even though we are hosted, Allscripts gives us some...

Apr 2019
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Director

People and Knowledge

Allscripts needs to not send everything in support to an offshore company. Allscripts' knowledge of...

Apr 2019
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Director

Sales and Contracting

We are always nickel-and-dimed by Allscripts. They aren’t as bad as some of our other vendors, but...

Apr 2019
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Director

People and Knowledge

Allscripts needs a more experienced staff that has specific knowledge of vendor applications....

Apr 2019
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CIO

Other Observations

Allscripts' executives have been available to me. There are a couple of players I have access to....

Mar 2019
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CIO

Sales and Contracting

Allscripts had a salesperson who sold us something before it was even invented. The problems we have...

Mar 2019
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CIO

ROI and Cost

Allscripts’ hosting agreement is so horribly written. They have attempted to nickel-and-dime us...

Mar 2019
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CIO

People and Knowledge

Allscripts turned over some senior management on the hosting and operation side, and they brought in...

Mar 2019