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KLAS Research Director - Ryan Oliver
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CIO

My expectations are high, and over the last year or so, there has been more than one unplanned...

Jan 2021
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CIO

The executives appear out of the woodwork when the contract needs to be updated. Otherwise, they are...

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CIO

Allscripts' hosting is unique to Allscripts applications. I don't know that I would recommend...

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Manager

McKesson was a nightmare. When Allscripts purchased the product, it was still in the same data...

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Manager

McKesson didn't have a professional operation that could properly manage and resource critical...

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Manager

The solution is cost effective for hosting applications. It is fairly stable now, so we don't have...

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Manager

Allscripts has been flexible, and that is why we are continuing with them. Allscripts has been...

Jan 2021
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Manager

Allscripts' service has definitely improved. It is much better than when we started. There is better...

Aug 2020
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Manager

Allscripts does upgrades at the hosted center, but there is so much that is customized that we then...

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Manager

The benefits of being hosted by Allscripts are the size, scalability, number of servers, backups of...

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CIO

Our internal goal is to help the product be better. If we can do anything to make the product work...

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CIO

The vendor has some people that don’t know the system well. Every time we do an upgrade, we know...

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CIO

The telemedicine work with Allscripts was fabulous. The vendor was incredibly responsive. When...

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CIO

The vendor’s support goal is to fix our problem and move on to the next one. But we have larger...

Aug 2020
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CIO

Allscripts is terrible at remote hosting. They don’t know what they are doing. I can’t wait to be...

Jul 2020
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CIO

Allscripts probably does not charge us as much as other vendors for every little thing, but I...

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CIO

I haven’t really implemented any projects with Allscripts because we have used them for a long time....

Jul 2020
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Manager

We are hosted by Allscripts, and the hosting is considerably worse than the application support side...

May 2020
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Manager

There is a lack of transparency with the vendor’s support people. Allscripts talked about what their...

May 2020
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Manager

We pay a pretty significant amount of money to Allscripts for hosting and application licensing. The...

May 2020
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Manager

In our remote hosting agreement, we have an allotment of concurrent users that we can have per...

May 2020
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CIO

In terms of avoiding charging for every little thing, the vendor is starting to spin backwards on...

May 2020
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CIO

From a hosting perspective, I think Allscripts is struggling more now than they have in the past. We...

May 2020
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CIO

Allscripts is trying to eliminate McKesson's hosting platform and move everything over to their own...

May 2020
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CIO

We would like the contract to end. We were set to terminate. I wanted to talk about an agreement...

May 2020
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CIO

The vendor knew the hosting agreement had flaws, and they said they were going to work on correcting...

May 2020
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CIO

I started putting a lot of pressure on the vendor. If a vendor is not responsive, then I am going to...

May 2020
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CIO

The vendor has yet to meet our expectations. Passing our audit every year requires a lot of effort....

May 2020
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CIO

The vendor outsources most of their hosting management through another vendor, and that is a...

May 2020
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CIO

I would like to see a standardized hosting option with service levels from the vendor. I am in a...

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