Allscripts Application Hosting
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
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User Commentary
A lot of times, the staff members are limited by things. The strategic ability is not strong.
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Allscripts doesn’t do a great job with hosting, but they are not horrible either. The firm is...
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The firm is not nickel-and-diming us like another firm did. In our new agreement with Allscripts, we...
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We decided to host through Allscripts because we don't have a large IT staff at our organization....
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We would like the first level of the vendor’s support to be a little more knowledgeable. Usually, by...
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Allscripts does a lot of things well. The reporting and the data feeds are good, and Allscripts is...
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At times, we have had to reschedule maintenance. Recently, Allscripts went ahead with only half the...
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Allscripts likes to point fingers at each other. I don’t care who made the mistake; I just want it...
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Allscripts is a software company that decided to dip their toes into the application hosting game. I...
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The system's uptime has been fabulous. I don't think we have had unplanned downtime in several...
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I don't think we matter in Allscripts’ grand scheme of things. They are a multibillion-dollar...
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Allscripts is interested in doing more projects and buying more services. They seem to be walled off...
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System downtime has been problematic for us. Upgrades are a little dicey. Even with the best upgrade...
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The day-to-day support employees are hard workers, and they try to do a good job of supporting us....
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Hosting hasn't been a major problem with Allscripts. We sometimes struggle to get the right...
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Allscripts’ people are almost invisible behind the scenes. We don't see them or interact with them...
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Allscripts doesn’t do remote hosting nearly as well as other vendors. I consistently hear from their...
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There is not a good escalation path at all with Allscripts. We actually have had calls with the...
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We have had several outages over the past few months. I have never had so much downtime in my entire...
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We had a problem happen once, and then it happened again shortly after. When I called, the support...
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Allscripts has issues with infrastructure, issue resolution, and staff knowledge. Allscripts'...
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We are migrating away from Allscripts’ products. Allscripts doesn’t seem to be in the mood to work...
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I have noticed a significant change over the past few years in Allscripts’ staffing. We have always...
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Everybody that I have had to deal with from Allscripts is average. There is nothing remarkable about...
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We have frequent periods of downtime for patching. Patching is a very common thing that needs to be...
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As far as the pricing goes, Allscripts does okay. A lot of other vendors out there are handing out...
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If hosting is a firm’s core business, it should be their strength. The problem with Allscripts is...
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Years ago, Allscripts had fully redundant failover links, but when the WAN type changed, Allscripts...
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Allscripts is delivering on service levels both stated and unstated in the contract. We are in the...
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Allscripts charges us for everything we purchase, but from a service standpoint, Allscripts doesn't...
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From a management team, there has been a lot of change for the better at Allscripts. We are dealing...
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Allscripts has helped us because we don’t have the staffing to do everything in-house. I would love...
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