Allscripts Application Hosting Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 12/1/2020 1:48:50 AM and Model.EvProductId = 86861

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Relationship

Allscripts' service has definitely improved. It is much better than when we started. There is better...

Aug 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

Allscripts does upgrades at the hosted center, but there is so much that is customized that we then...

Aug 2020
 Helpful

 or  to see details.

Manager

Project Results

The benefits of being hosted by Allscripts are the size, scalability, number of servers, backups of...

Aug 2020
 Helpful

 or  to see details.

CIO

Other Observations

Our internal goal is to help the product be better. If we can do anything to make the product work...

Aug 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

The vendor has some people that don’t know the system well. Every time we do an upgrade, we know...

Aug 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

The telemedicine work with Allscripts was fabulous. The vendor was incredibly responsive. When...

Aug 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

The vendor’s support goal is to fix our problem and move on to the next one. But we have larger...

Aug 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

Allscripts is terrible at remote hosting. They don’t know what they are doing. I can’t wait to be...

Jul 2020
 Helpful

 or  to see details.

CIO

Other Observations

Allscripts probably does not charge us as much as other vendors for every little thing, but I...

Jul 2020
 Helpful

 or  to see details.

CIO

Relationship

I haven’t really implemented any projects with Allscripts because we have used them for a long time....

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

We are hosted by Allscripts, and the hosting is considerably worse than the application support side...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

There is a lack of transparency with the vendor’s support people. Allscripts talked about what their...

May 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

We pay a pretty significant amount of money to Allscripts for hosting and application licensing. The...

May 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

In our remote hosting agreement, we have an allotment of concurrent users that we can have per...

May 2020
 Helpful

 or  to see details.

CIO

ROI and Cost

In terms of avoiding charging for every little thing, the vendor is starting to spin backwards on...

May 2020
 Helpful

 or  to see details.

CIO

Relationship

From a hosting perspective, I think Allscripts is struggling more now than they have in the past. We...

May 2020
 Helpful

 or  to see details.

CIO

Other Observations

Allscripts is trying to eliminate McKesson's hosting platform and move everything over to their own...

May 2020
 Helpful

 or  to see details.

CIO

Relationship

We would like the contract to end. We were set to terminate. I wanted to talk about an agreement...

May 2020
 Helpful

 or  to see details.

CIO

Sales and Contracting

The vendor knew the hosting agreement had flaws, and they said they were going to work on correcting...

May 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

I started putting a lot of pressure on the vendor. If a vendor is not responsive, then I am going to...

May 2020
 Helpful

 or  to see details.

CIO

Project Results

The vendor has yet to meet our expectations. Passing our audit every year requires a lot of effort....

May 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

The vendor outsources most of their hosting management through another vendor, and that is a...

May 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

I would like to see a standardized hosting option with service levels from the vendor. I am in a...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

After moving to Allscripts' hosting services, things have been worse. But regarding how much...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Allscripts' hosting originally exceeded our expectations, and their staff is pretty good. My...

Feb 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

Allscripts' remote hosting is horrible. We have outages and software incompatibilities within the...

Feb 2020
 Helpful

 or  to see details.

CIO

Tools and Methodology

The hosting is an issue because there is a lack of expertise. I don't know why Allscripts doesn't...

Feb 2020
 Helpful

 or  to see details.

CIO

Project Results

Allscripts doesn't meet expectations. I would like for us to just kick them out, but I don't know...

Feb 2020
 Helpful

 or  to see details.

CIO

People and Knowledge

We can't get Allscripts' staff members to respond. There are inconsistencies with their answers, and...

Feb 2020
 Helpful

 or  to see details.

CIO

Project Results

We have some applications that are running, and we need to use hosting services to help those...

Feb 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

I wouldn't recommend Allscripts' hosting services. If people were looking at the vendor's services,...

Feb 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I would recommend Allscripts' services to a friend depending on that person's needs. If someone has...

Feb 2020
 Helpful

 or  to see details.

Director

People and Knowledge

Allscripts needs to increase their staff in order to better accommodate the scheduling of upgrades....

Feb 2020
 Helpful

 or  to see details.

CIO

Project Results

Allscripts addresses and anticipates the needs that we have. I am not sure that that equates to...

Feb 2020
 Helpful

 or  to see details.

CIO

ROI and Cost

Allscripts could lower the cost of their hosting services.

Feb 2020
 Helpful

 or  to see details.

CIO

Project Results

I would give Allscripts the highest score for driving tangible outcomes. We have performance...

Feb 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

If I were talking to people about Allscripts' hosting services, I would tell them to contract...

Feb 2020
 Helpful

 or  to see details.

CIO

People and Knowledge

I have very high expectations, and I would say that Allscripts at least meets them. Most months,...

Feb 2020
 Helpful

 or  to see details.

CIO

Project Results

Allscripts prepares their environment and infrastructure for future needs. They always provide a...

Feb 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

We have been using Allscripts for a long time. They do a good job of hosting all our Allscripts...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Allscripts is not consistent with configuration needs. That is hard because we need Allscripts to be...

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

The application hosting from Allscripts is great. There are times when their execution is a little...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

The field representatives and their managers and regional managers are on top of any issue that I...

Jan 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

Application hosting is very good to use because it reduces our reliance on costly IT people.

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

When the vendor does updates or upgrades something, I am never made aware of any changes. Maybe I am...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

We don’t have any executive involvement from Allscripts, and that is not necessarily something I...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

Our connection seems to be going down a lot, but I am not sure whose fault that is. When we connect...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

I wouldn’t say that the vendor is exceeding our expectations, but I would say the vendor is above...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

When I put in a ticket about something, it takes a while to get a response. Sometimes I can’t...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

With Allscripts' application hosting service, we have had issues with speed. Things seem to be slow,...

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

I would recommend Allscripts' application hosting services because users get all of the upgrades...

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Allscripts' application hosting services have freed up resources. I don't have to worry about...

Dec 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

Allscripts charges us when we do a major upgrade to a different version, and that isn't cheap....

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

We had some challenges with the application hosting services when we were converting from McKesson...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

A person from Allscripts comes and visits or at least tries to visit regularly, so Allscripts does...

Dec 2019
 Helpful

 or  to see details.

CFO

ROI and Cost

Allscripts avoids charging for every little thing. In fact, they don't even charge us for some...

Dec 2019
 Helpful

 or  to see details.

CFO

Lessons Learned

The beauty of being hosted is that we are on the current version of our products. The drawback is...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

Allscripts no longer has a lot of the tech support they used to have. Most of the people that answer...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

Allscripts' strength is that they have retained some of the tech support people for as long as we...

Dec 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports