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Paragon Financials Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
I don’t feel like there is new technology out there that Allscripts could be using to make it easier...
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Manager
Service and Support
The vendor is not as proactive as we want them to be. Sometimes we really have to go to them to...
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Manager
Functionality and Upgrades
I don’t expect a lot to change. The tool is pretty stable. We don’t have a lot of issues. We get...
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Manager
Functionality and Upgrades
I am very satisfied with the number of internal resources that our organization has had to invest in...
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Manager
Implementation and Training
We are in the middle of an implementation, and so far, it has been a good experience. We used the...
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Manager
Other Observations & Comments
We don’t use the system to support our integration goals. We use another system for that, but I...
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Manager
Implementation and Training
The vendor did a good job with our implementation and tried to stay up on current products and processes....
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Manager
Functionality and Upgrades
With the system, we are running into an issue that is coming up, and I would like to see fixed...
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Manager
Functionality and Upgrades
We have been using the system for a long time, so there haven't been a lot of updates, but there...
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Manager
Relationship
Allscripts is fairly new to the ownership of their Paragon systems. They have listened to their...
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Manager
Relationship
We get a lot of memos from Allscripts and a lot of information about when things are changing or...
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CIO
Functionality and Upgrades
I would like to see Allscripts simplify their upgrades and have better quality control for the...
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Director
Functionality and Upgrades
Overall, we have a pretty good experience with Paragon Financials. Our A/R days are low. In the...
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Director
Service and Support
Many times, Paragon Financials is at the mercy of CMS to be proactive. Some of that is not the...
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Director
Relationship
Our account representative is doing a better job than our previous account representatives have...
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Director
Functionality and Upgrades
In order to provide better tangible outcomes for us, Allscripts needs to have technical...
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Director
Functionality and Upgrades
Paragon Financials is a monster. The product has fragmented considerably ever since we originally...
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Director
Functionality and Upgrades
The vendor might fix some things, but they break other things when they do the upgrade.
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Director
Other Observations & Comments
Allscripts has started to form more support offshore, and there have been some complaints from our...
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VP/Other Executive
Lessons Learned
We are trying very hard to find an EMR system so that we can combine our EMRs. That is one reason...
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VP/Other Executive
Implementation and Training
When we don’t ask for training, the vendor doesn’t offer it. But when we do, they offer it.
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VP/Other Executive
Interfacing and Integration
The solution doesn't support our integration goals. We want to integrate our EMRs. The vendor...
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VP/Other Executive
Service and Support
From what I understand, when clients bring up issues, the vendor doesn't actively go out and try to...
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Director
Other Observations & Comments
Allscripts bought Paragon Financials to make money. Businesses don’t buy something unless they are...
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Director
Other Observations & Comments
There were quite a few Paragon people who went into early retirement because of COVID-19. These are...
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Director
Interfacing and Integration
The only positive thing I can say is that Paragon Financials is integrated, so that makes life a lot...
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Director
Relationship
Allscripts doesn’t have executive involvement anymore. We had an account manager who was like our...
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Manager
Functionality and Upgrades
Paragon Financials is fine. The issues we usually have are with payments, and those issues usually...
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Nurse
Service and Support
We would not choose Paragon Financials again if we had the choice. We don’t get any support....
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Nurse
Relationship
I don’t deal with the vendor. If there was something that I would like to see the vendor do, it...
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Nurse
ROI / Cost (care and feeding)
I wouldn’t recommend the system. We have to use other systems to do things, so we don’t really put...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Allscripts tries to keep their promises, but there are always workarounds, and I don't think a...
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Analyst/Coordinator
Implementation and Training
I don't see Allscripts providing any training. I would like to have better communication and a more...
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Analyst/Coordinator
Relationship
Allscripts could have better communication and be more hands on. That means in-person interactions....
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Analyst/Coordinator
Service and Support
With Allscripts, we have to log cases when there is a problem. We get an email from Allscripts that...
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Analyst/Coordinator
Relationship
I would like Allscripts to be honest about what they are going to provide. They should have...
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Analyst/Coordinator
Other Observations & Comments
We will probably be using the system until decisions are made. In the next few years, we may move to...
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Analyst/Coordinator
Functionality and Upgrades
The system is easy to use, but I would tell other people to make sure that the product is...
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Analyst/Coordinator
Relationship
Allscripts' executives are not involved at this time. They were maybe involved when we originally...
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Nurse
Functionality and Upgrades
Our last upgrade was terrible. We lost charges, and things didn’t go up. We ended up having to...
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Nurse
Interfacing and Integration
We purchased the system with the understanding that there would be a lot of workarounds. But Paragon...
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Nurse
Functionality and Upgrades
I would probably give the system a fairly high score in terms of ease of use. We figured out how to...
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Nurse
Service and Support
The vendor doesn’t have ongoing support for Paragon Financials. When I call the support people, I...
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Director
Functionality and Upgrades
When Allscripts is testing something in a test environment they need to be more open and know that...
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Director
Functionality and Upgrades
The system works as it was designed to work. We have Allscripts’ program for managing claims. End...
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Director
Relationship
Allscripts doesn’t keep their promises. We will be moving off the system in the next few years. We...
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Director
Other Observations & Comments
We were being hosted, and we recently switched back to not being hosted. The hosted support cost a...
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Director
Relationship
The vendor's executives have gone to bat, but we don't have all the things we want. The executives...
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Director
Functionality and Upgrades
Allscripts has been dedicated to implementations and upgrades. They try to provide things we need.
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Director
Service and Support
The vendor is lacking in some areas. I would never, never buy the product again if the decision were...
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Analyst/Coordinator
Future Outlook
We are looking for a replacement. We like that the system integrates with our clinical systems, but...
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Analyst/Coordinator
Service and Support
The customer service from Allscripts for the Paragon platform is the kicker for us. They sent the...
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Analyst/Coordinator
Service and Support
COVID-19 has not been a priority to Allscripts. That is the impression I get because they have not...
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Director
Interfacing and Integration
Allscripts needs to really focus on interoperability in order to better meet our needs. We also want...
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Director
Service and Support
Allscripts is relatively proactive because we pay for their system care suite. We pay extra for...
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Director
Other Observations & Comments
I wouldn’t rate Allscripts highly for driving tangible outcomes. A lot of times, the outcomes are...
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Director
Lessons Learned
My satisfaction with Allscripts will be the same in a year from now unless the vendor makes a...
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CIO
Technology
I think the revenue cycle is fine. I don’t think there have been any changes to it aside from the...
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CIO
Functionality and Upgrades
With Paragon Financials, I can’t speak a lot about the ease of use, but the product doesn’t seem...
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CIO
Functionality and Upgrades
I don’t hear about a lot of issues with the ease of use from the revenue cycle side.
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CIO
Service and Support
Allscripts’ support is my biggest gripe outside of the system's clunky nature and inefficiencies. I...
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CIO
Functionality and Upgrades
We are able to drive some outcomes, but we are still limited in our ability to drive the outcomes...
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CIO
Relationship
Allscripts hasn’t kept their promises mainly in the area of support and relationships. Our team is...
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CIO
Relationship
I am not pleased with Allscripts. We had Paragon Financials when the vendor was McKesson, and then...
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CIO
Lessons Learned
I would not buy the system again currently. However, I think we made the right choice when we bought...
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CIO
Functionality and Upgrades
The programming is poor. Allscripts has major and minor upgrades, and there are defects every time....
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CIO
Relationship
I don’t think the service is proactive, and the executive involvement is poor. Allscripts has calls...
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Director
Functionality and Upgrades
We don’t hear much about the financial system. Paragon Financials is a nonevent for the most part....
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Director
Functionality and Upgrades
The PM system is probably a little bit better now than it was before because we have been on it for...
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Director
Other Observations & Comments
My big challenge for Allscripts is MIPS reporting. We have a lot of clinics right now that are not...
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Director
ROI / Cost (care and feeding)
Our executives say that Paragon Financials is way too expensive. They would rather put that money...
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Director
Functionality and Upgrades
The financial side is okay, but the process is pretty manual. The financial reporting and the...
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VP/Other Executive
Functionality and Upgrades
Things with Paragon Financials are going pretty well. The system is pretty stable. We don't get a...
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VP/Other Executive
Functionality and Upgrades
Our controller is pretty satisfied with the functionality that the system has but wishes there was a...
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VP/Other Executive
Relationship
If Allscripts is going to keep the Paragon platform, they need to invest some time, people, and...
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