Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Paragon Financials Comments
Filtered view: All

KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 1/22/2021 11:50:24 AM and Model.EvProductId = 689

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Other Observations & Comments

I don’t feel like there is new technology out there that Allscripts could be using to make it easier...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is not as proactive as we want them to be. Sometimes we really have to go to them to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t expect a lot to change. The tool is pretty stable. We don’t have a lot of issues. We get...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am very satisfied with the number of internal resources that our organization has had to invest in...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We are in the middle of an implementation, and so far, it has been a good experience. We used the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We don’t use the system to support our integration goals. We use another system for that, but I...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor did a good job with our implementation and tried to stay up on current products and processes....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the system, we are running into an issue that is coming up, and I would like to see fixed...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been using the system for a long time, so there haven't been a lot of updates, but there...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Allscripts is fairly new to the ownership of their Paragon systems. They have listened to their...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get a lot of memos from Allscripts and a lot of information about when things are changing or...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would like to see Allscripts simplify their upgrades and have better quality control for the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, we have a pretty good experience with Paragon Financials. Our A/R days are low. In the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Many times, Paragon Financials is at the mercy of CMS to be proactive. Some of that is not the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our account representative is doing a better job than our previous account representatives have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In order to provide better tangible outcomes for us, Allscripts needs to have technical...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Paragon Financials is a monster. The product has fragmented considerably ever since we originally...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor might fix some things, but they break other things when they do the upgrade.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Allscripts has started to form more support offshore, and there have been some complaints from our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

We are trying very hard to find an EMR system so that we can combine our EMRs. That is one reason...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

When we don’t ask for training, the vendor doesn’t offer it. But when we do, they offer it.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The solution doesn't support our integration goals. We want to integrate our EMRs. The vendor...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

From what I understand, when clients bring up issues, the vendor doesn't actively go out and try to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Allscripts bought Paragon Financials to make money. Businesses don’t buy something unless they are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There were quite a few Paragon people who went into early retirement because of COVID-19. These are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The only positive thing I can say is that Paragon Financials is integrated, so that makes life a lot...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Allscripts doesn’t have executive involvement anymore. We had an account manager who was like our...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Paragon Financials is fine. The issues we usually have are with payments, and those issues usually...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

We would not choose Paragon Financials again if we had the choice. We don’t get any support....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I don’t deal with the vendor. If there was something that I would like to see the vendor do, it...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

I wouldn’t recommend the system. We have to use other systems to do things, so we don’t really put...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts tries to keep their promises, but there are always workarounds, and I don't think a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I don't see Allscripts providing any training. I would like to have better communication and a more...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Allscripts could have better communication and be more hands on. That means in-person interactions....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With Allscripts, we have to log cases when there is a problem. We get an email from Allscripts that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would like Allscripts to be honest about what they are going to provide. They should have...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We will probably be using the system until decisions are made. In the next few years, we may move to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is easy to use, but I would tell other people to make sure that the product is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Allscripts' executives are not involved at this time. They were maybe involved when we originally...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Our last upgrade was terrible. We lost charges, and things didn’t go up. We ended up having to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Interfacing and Integration

We purchased the system with the understanding that there would be a lot of workarounds. But Paragon...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would probably give the system a fairly high score in terms of ease of use. We figured out how to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

The vendor doesn’t have ongoing support for Paragon Financials. When I call the support people, I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When Allscripts is testing something in a test environment they need to be more open and know that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system works as it was designed to work. We have Allscripts’ program for managing claims. End...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Allscripts doesn’t keep their promises. We will be moving off the system in the next few years. We...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We were being hosted, and we recently switched back to not being hosted. The hosted support cost a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executives have gone to bat, but we don't have all the things we want. The executives...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts has been dedicated to implementations and upgrades. They try to provide things we need.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is lacking in some areas. I would never, never buy the product again if the decision were...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are looking for a replacement. We like that the system integrates with our clinical systems, but...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The customer service from Allscripts for the Paragon platform is the kicker for us. They sent the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

COVID-19 has not been a priority to Allscripts. That is the impression I get because they have not...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Allscripts needs to really focus on interoperability in order to better meet our needs. We also want...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts is relatively proactive because we pay for their system care suite. We pay extra for...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I wouldn’t rate Allscripts highly for driving tangible outcomes. A lot of times, the outcomes are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

My satisfaction with Allscripts will be the same in a year from now unless the vendor makes a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

I think the revenue cycle is fine. I don’t think there have been any changes to it aside from the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

With Paragon Financials, I can’t speak a lot about the ease of use, but the product doesn’t seem...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I don’t hear about a lot of issues with the ease of use from the revenue cycle side.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Allscripts’ support is my biggest gripe outside of the system's clunky nature and inefficiencies. I...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are able to drive some outcomes, but we are still limited in our ability to drive the outcomes...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Allscripts hasn’t kept their promises mainly in the area of support and relationships. Our team is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I am not pleased with Allscripts. We had Paragon Financials when the vendor was McKesson, and then...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

I would not buy the system again currently. However, I think we made the right choice when we bought...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The programming is poor. Allscripts has major and minor upgrades, and there are defects every time....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I don’t think the service is proactive, and the executive involvement is poor. Allscripts has calls...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don’t hear much about the financial system. Paragon Financials is a nonevent for the most part....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The PM system is probably a little bit better now than it was before because we have been on it for...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

My big challenge for Allscripts is MIPS reporting. We have a lot of clinics right now that are not...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Our executives say that Paragon Financials is way too expensive. They would rather put that money...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The financial side is okay, but the process is pretty manual. The financial reporting and the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Things with Paragon Financials are going pretty well. The system is pretty stable. We don't get a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our controller is pretty satisfied with the functionality that the system has but wishes there was a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

If Allscripts is going to keep the Paragon platform, they need to invest some time, people, and...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports