Paragon Financials Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:12:42 AM and Model.EvProductId = 689

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Other Observations & Comments

Allscripts bought Paragon Financials to make money. Businesses don’t buy something unless they are...

Oct 2020
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Director

Other Observations & Comments

There were quite a few Paragon people who went into early retirement because of COVID-19. These are...

Oct 2020
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Director

Interfacing and Integration

The only positive thing I can say is that Paragon Financials is integrated, so that makes life a lot...

Oct 2020
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Director

Relationship

Allscripts doesn’t have executive involvement anymore. We had an account manager who was like our...

Oct 2020
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Manager

Functionality and Upgrades

Paragon Financials is fine. The issues we usually have are with payments, and those issues usually...

Oct 2020
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Nurse

Service and Support

We would not choose Paragon Financials again if we had the choice. We don’t get any support....

Oct 2020
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Nurse

Relationship

I don’t deal with the vendor. If there was something that I would like to see the vendor do, it...

Oct 2020
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Nurse

ROI / Cost (care and feeding)

I wouldn’t recommend the system. We have to use other systems to do things, so we don’t really put...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts tries to keep their promises, but there are always workarounds, and I don't think a...

Oct 2020
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Analyst/Coordinator

Implementation and Training

I don't see Allscripts providing any training. I would like to have better communication and a more...

Oct 2020
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Analyst/Coordinator

Relationship

Allscripts could have better communication and be more hands on. That means in-person interactions....

Oct 2020
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Analyst/Coordinator

Service and Support

With Allscripts, we have to log cases when there is a problem. We get an email from Allscripts that...

Oct 2020
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Analyst/Coordinator

Relationship

I would like Allscripts to be honest about what they are going to provide. They should have...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

We will probably be using the system until decisions are made. In the next few years, we may move to...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is easy to use, but I would tell other people to make sure that the product is...

Oct 2020
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Analyst/Coordinator

Relationship

Allscripts' executives are not involved at this time. They were maybe involved when we originally...

Oct 2020
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Nurse

Functionality and Upgrades

Our last upgrade was terrible. We lost charges, and things didn’t go up. We ended up having to...

Oct 2020
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Nurse

Interfacing and Integration

We purchased the system with the understanding that there would be a lot of workarounds. But Paragon...

Oct 2020
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Nurse

Functionality and Upgrades

I would probably give the system a fairly high score in terms of ease of use. We figured out how to...

Oct 2020
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Nurse

Service and Support

The vendor doesn’t have ongoing support for Paragon Financials. When I call the support people, I...

Oct 2020
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Director

Functionality and Upgrades

When Allscripts is testing something in a test environment they need to be more open and know that...

Oct 2020
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Director

Functionality and Upgrades

The system works as it was designed to work. We have Allscripts’ program for managing claims. End...

Oct 2020
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Director

Relationship

Allscripts doesn’t keep their promises. We will be moving off the system in the next few years. We...

Oct 2020
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Director

Other Observations & Comments

We were being hosted, and we recently switched back to not being hosted. The hosted support cost a...

Oct 2020
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Director

Relationship

The vendor's executives have gone to bat, but we don't have all the things we want. The executives...

Oct 2020
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Director

Functionality and Upgrades

Allscripts has been dedicated to implementations and upgrades. They try to provide things we need.

Oct 2020
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Director

Service and Support

The vendor is lacking in some areas. I would never, never buy the product again if the decision were...

Sep 2020
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Analyst/Coordinator

Future Outlook

We are looking for a replacement. We like that the system integrates with our clinical systems, but...

Jul 2020
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Analyst/Coordinator

Service and Support

The customer service from Allscripts for the Paragon platform is the kicker for us. They sent the...

Jul 2020
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Analyst/Coordinator

Service and Support

COVID-19 has not been a priority to Allscripts. That is the impression I get because they have not...

Jul 2020
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Director

Interfacing and Integration

Allscripts needs to really focus on interoperability in order to better meet our needs. We also want...

Jun 2020
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Director

Service and Support

Allscripts is relatively proactive because we pay for their system care suite. We pay extra for...

Jun 2020
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Director

Other Observations & Comments

I wouldn’t rate Allscripts highly for driving tangible outcomes. A lot of times, the outcomes are...

Jun 2020
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Director

Lessons Learned

My satisfaction with Allscripts will be the same in a year from now unless the vendor makes a...

Jun 2020
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CIO

Technology

I think the revenue cycle is fine. I don’t think there have been any changes to it aside from the...

May 2020
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CIO

Functionality and Upgrades

With Paragon Financials, I can’t speak a lot about the ease of use, but the product doesn’t seem...

May 2020
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CIO

Functionality and Upgrades

I don’t hear about a lot of issues with the ease of use from the revenue cycle side.

Apr 2020
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CIO

Service and Support

Allscripts’ support is my biggest gripe outside of the system's clunky nature and inefficiencies. I...

Apr 2020
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CIO

Functionality and Upgrades

We are able to drive some outcomes, but we are still limited in our ability to drive the outcomes...

Apr 2020
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CIO

Relationship

Allscripts hasn’t kept their promises mainly in the area of support and relationships. Our team is...

Apr 2020
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CIO

Relationship

I am not pleased with Allscripts. We had Paragon Financials when the vendor was McKesson, and then...

Mar 2020
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CIO

Lessons Learned

I would not buy the system again currently. However, I think we made the right choice when we bought...

Mar 2020
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CIO

Functionality and Upgrades

The programming is poor. Allscripts has major and minor upgrades, and there are defects every time....

Mar 2020
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CIO

Relationship

I don’t think the service is proactive, and the executive involvement is poor. Allscripts has calls...

Mar 2020
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Director

Functionality and Upgrades

We don’t hear much about the financial system. Paragon Financials is a nonevent for the most part....

Feb 2020
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Director

Functionality and Upgrades

The PM system is probably a little bit better now than it was before because we have been on it for...

Feb 2020
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Director

Other Observations & Comments

My big challenge for Allscripts is MIPS reporting. We have a lot of clinics right now that are not...

Feb 2020
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Director

ROI / Cost (care and feeding)

Our executives say that Paragon Financials is way too expensive. They would rather put that money...

Feb 2020
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Director

Functionality and Upgrades

The financial side is okay, but the process is pretty manual. The financial reporting and the...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

Things with Paragon Financials are going pretty well. The system is pretty stable. We don't get a...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

Our controller is pretty satisfied with the functionality that the system has but wishes there was a...

Feb 2020
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VP/Other Executive

Relationship

If Allscripts is going to keep the Paragon platform, they need to invest some time, people, and...

Feb 2020
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Director

Interfacing and Integration

We considered another system to replace Paragon Financials. When we did an assessment, the other EMR...

Dec 2019
 Helpful

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CFO

Service and Support

Allscripts comes on-site. I don’t want them to meet with me. I want them to meet with my ER doctors...

Dec 2019
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CFO

ROI / Cost (care and feeding)

The thing I like most is that the tool is really customizable and built for smaller hospitals like...

Dec 2019
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CIO

ROI / Cost (care and feeding)

I wouldn’t buy Paragon Financials again due to the future of the product and the stability of the...

Nov 2019
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CIO

Functionality and Upgrades

In terms of training, Paragon Financials is a much more mature product than Paragon Clinicals, so a...

Nov 2019
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CIO

Service and Support

Allscripts outsources a lot of their support overseas. Every time we try to get ahold of somebody to...

Nov 2019
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Director

Functionality and Upgrades

The Paragon Financials product actually seems to be pretty good and pretty easy to work with. It is...

Oct 2019
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Director

Other Observations & Comments

It doesn't seem that Allscripts' plan for the long run is to maintain customers. Allscripts hasn't...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Unfortunately, none of the changes that we have seen made to the Paragon tool have been positive. We...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

For hospitals that are our size, Paragon Financials is adequate. We used to have a system that had a...

Oct 2019
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Director

Functionality and Upgrades

Allscripts has done a pretty good job of staying up to date on regulatory changes. We have had to be...

Oct 2019
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Director

Relationship

Someone from Allscripts is assigned to help us with any of our tickets. We also have an account...

Oct 2019
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Director

Functionality and Upgrades

Embedded within the patient-management module of Paragon Financials is receivables-management...

Oct 2019
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Director

Functionality and Upgrades

The most wonderful thing about Paragon Financials is the embedded general ledger. Everything is...

Oct 2019
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Director

ROI / Cost (care and feeding)

If Allscripts can find a reason to charge us, they will.

Oct 2019
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Director

Interfacing and Integration

Users have to have a new version of Paragon Financials to be able to integrate the system with an EMR....

Oct 2019
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CIO

Functionality and Upgrades

When we upgraded to a newer version, we ended up having a large number of duplicate charges show up,...

Oct 2019
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Manager

Functionality and Upgrades

We use Paragon Financials, but we do not absolutely love it. There is not a workflow within Paragon...

Oct 2019
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Manager

Functionality and Upgrades

In terms of what the vendor does well, all of the applications come together as far as the revenue...

Oct 2019
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Director

Functionality and Upgrades

The reports in Paragon Financials work pretty well.

Sep 2019
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Director

ROI / Cost (care and feeding)

As far as I am aware, Allscripts has kept all of their promises. They have been good. However,...

Sep 2019
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Director

Functionality and Upgrades

I have some questions about Paragon Financials right now. I want to know what edits we make and why...

Sep 2019
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Manager

ROI / Cost (care and feeding)

I would not purchase Allscripts' system again. Allscripts does not do anything without charging us a...

Aug 2019
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Manager

Functionality and Upgrades

From a registration perspective, Allscripts is very difficult to work with. Allscripts talks about...

Aug 2019
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VP/Other Executive

Functionality and Upgrades

I know there has been a lot of change with McKesson and Change Healthcare, but in terms of patient...

Aug 2019
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VP/Other Executive

Interfacing and Integration

The key issue is that the system does not integrate. We have a different clinical system. We want to...

Aug 2019
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CIO

Relationship

I have an outcomes manager, or whatever fancy name Allscripts gives those employees now. The manager...

Aug 2019
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Director

Service and Support

On the financial side, we do not have any issues. Allscripts quickly gets to and responds to...

Jul 2019
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Director

ROI / Cost (care and feeding)