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Paragon Financials Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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801-404-5435

 
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User Commentary

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Manager

We are very frustrated with Paragon Financials. We have a lot of interoperability measures that we...

May 2021
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(0)
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Manager

With Paragon Financials, we all have to do our own testing prior to any upgrades. The whole system...

May 2021
||
(0)
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VP/Other Executive

The support in the evenings has gotten worse. It is almost better to not call at that time.

Mar 2021
||
(0)
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VP/Other Executive

I guess the system meets our needs, but I am not seeing any major advancements. I don't feel like...

Mar 2021
||
(0)
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Director

The vendor's support people often have to escalate things. The people don't seem to take ownership...

Feb 2021
||
(0)
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Director

The vendor charges for everything, but we probably pay a fair amount for what we are getting.

Feb 2021
||
(0)
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CIO

Paragon Financials can't meet all of our needs. The product doesn't take a lot of resources, but the...

Feb 2021
||
(0)
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CIO

Allscripts absolutely does not keep their promises. The vendor promised a strong development road...

Feb 2021
||
(0)
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CIO

The product doesn't have a lot of problems. When there are very few features or pieces of...

Feb 2021
||
(0)
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CIO

The product is not very expensive, but the vendor for sure nickel-and-dimed us. We didn't get as...

Feb 2021
||
(0)
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CIO

I would be very cautious about the long-term future of the product. The product will definitely not...

Feb 2021
||
(0)
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Manager

We have had to hire third-party vendors to fill gaps. Allscripts does not have a robust payroll or...

Feb 2021
||
(0)
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 or  to see details.

CIO

Paragon Financials does what we need it to do. It is stable and works great. The system is...

Feb 2021
||
(0)
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CIO

I have seen some major changes with the support from Allscripts for Paragon Financials. They are...

Feb 2021
||
(0)
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CIO

I can get any report I need from Paragon Financials. I can create a custom SQL report. However, the...

Feb 2021
||
(0)
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Manager

I don’t feel like there is new technology out there that Allscripts could be using to make it easier...

Jan 2021
||
(0)
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Manager

The vendor is not as proactive as we want them to be. Sometimes we really have to go to them to...

Jan 2021
||
(0)
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Manager

I don’t expect a lot to change. The tool is pretty stable. We don’t have a lot of issues. We get...

Jan 2021
||
(0)
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Manager

I am very satisfied with the number of internal resources that our organization has had to invest in...

Jan 2021
||
(0)
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Manager

We are in the middle of an implementation, and so far, it has been a good experience. We used the...

Jan 2021
||
(0)
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Manager

We don’t use the system to support our integration goals. We use another system for that, but I...

Jan 2021
||
(0)
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Manager

The vendor did a good job with our implementation and tried to stay up on current products and processes....

Dec 2020
||
(0)
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Manager

With the system, we are running into an issue that is coming up, and I would like to see fixed...

Dec 2020
||
(0)
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Manager

We have been using the system for a long time, so there haven't been a lot of updates, but there...

Dec 2020
||
(0)
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Manager

Allscripts is fairly new to the ownership of their Paragon systems. They have listened to their...

Dec 2020
||
(0)
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Manager

We get a lot of memos from Allscripts and a lot of information about when things are changing or...

Dec 2020
||
(0)
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CIO

I would like to see Allscripts simplify their upgrades and have better quality control for the...

Dec 2020
||
(0)
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Director

Overall, we have a pretty good experience with Paragon Financials. Our A/R days are low. In the...

Nov 2020
||
(0)
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Director

Many times, Paragon Financials is at the mercy of CMS to be proactive. Some of that is not the...

Nov 2020
||
(0)
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 or  to see details.

Director

Our account representative is doing a better job than our previous account representatives have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In order to provide better tangible outcomes for us, Allscripts needs to have technical...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Paragon Financials is a monster. The product has fragmented considerably ever since we originally...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor might fix some things, but they break other things when they do the upgrade.

Nov 2020
||
(0)
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 or  to see details.

Director

Allscripts has started to form more support offshore, and there have been some complaints from our...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

We are trying very hard to find an EMR system so that we can combine our EMRs. That is one reason...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

When we don’t ask for training, the vendor doesn’t offer it. But when we do, they offer it.

Nov 2020
||
(0)
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VP/Other Executive

The solution doesn't support our integration goals. We want to integrate our EMRs. The vendor...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From what I understand, when clients bring up issues, the vendor doesn't actively go out and try to...

Nov 2020
||
(0)
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Director

Allscripts bought Paragon Financials to make money. Businesses don’t buy something unless they are...

Oct 2020
||
(0)
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Director

There were quite a few Paragon people who went into early retirement because of COVID-19. These are...

Oct 2020
||
(0)
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 or  to see details.

Director

The only positive thing I can say is that Paragon Financials is integrated, so that makes life a lot...

Oct 2020
||
(0)
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Director

Allscripts doesn’t have executive involvement anymore. We had an account manager who was like our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Paragon Financials is fine. The issues we usually have are with payments, and those issues usually...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We would not choose Paragon Financials again if we had the choice. We don’t get any support....

Oct 2020
||
(0)
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Nurse

I don’t deal with the vendor. If there was something that I would like to see the vendor do, it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I wouldn’t recommend the system. We have to use other systems to do things, so we don’t really put...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Allscripts tries to keep their promises, but there are always workarounds, and I don't think a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't see Allscripts providing any training. I would like to have better communication and a more...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Allscripts could have better communication and be more hands on. That means in-person interactions....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With Allscripts, we have to log cases when there is a problem. We get an email from Allscripts that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like Allscripts to be honest about what they are going to provide. They should have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We will probably be using the system until decisions are made. In the next few years, we may move to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is easy to use, but I would tell other people to make sure that the product is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Allscripts' executives are not involved at this time. They were maybe involved when we originally...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our last upgrade was terrible. We lost charges, and things didn’t go up. We ended up having to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We purchased the system with the understanding that there would be a lot of workarounds. But Paragon...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would probably give the system a fairly high score in terms of ease of use. We figured out how to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor doesn’t have ongoing support for Paragon Financials. When I call the support people, I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When Allscripts is testing something in a test environment they need to be more open and know that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works as it was designed to work. We have Allscripts’ program for managing claims. End...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts doesn’t keep their promises. We will be moving off the system in the next few years. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were being hosted, and we recently switched back to not being hosted. The hosted support cost a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's executives have gone to bat, but we don't have all the things we want. The executives...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has been dedicated to implementations and upgrades. They try to provide things we need.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is lacking in some areas. I would never, never buy the product again if the decision were...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are looking for a replacement. We like that the system integrates with our clinical systems, but...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The customer service from Allscripts for the Paragon platform is the kicker for us. They sent the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

COVID-19 has not been a priority to Allscripts. That is the impression I get because they have not...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts needs to really focus on interoperability in order to better meet our needs. We also want...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts is relatively proactive because we pay for their system care suite. We pay extra for...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t rate Allscripts highly for driving tangible outcomes. A lot of times, the outcomes are...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My satisfaction with Allscripts will be the same in a year from now unless the vendor makes a...

Jun 2020
||
(0)
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 or  to see details.

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