Paragon Financials Comments

 
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User Commentary

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Director

Other Observations & Comments

Allscripts bought Paragon Financials to make money. Businesses don’t buy something unless they are...

Oct 2020
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Director

Other Observations & Comments

There were quite a few Paragon people who went into early retirement because of COVID-19. These are...

Oct 2020
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Director

Interfacing and Integration

The only positive thing I can say is that Paragon Financials is integrated, so that makes life a lot...

Oct 2020
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Director

Relationship

Allscripts doesn’t have executive involvement anymore. We had an account manager who was like our...

Oct 2020
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Manager

Functionality and Upgrades

Paragon Financials is fine. The issues we usually have are with payments, and those issues usually...

Oct 2020
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Nurse

Service and Support

We would not choose Paragon Financials again if we had the choice. We don’t get any support....

Oct 2020
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Nurse

Relationship

I don’t deal with the vendor. If there was something that I would like to see the vendor do, it...

Oct 2020
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Nurse

ROI / Cost (care and feeding)

I wouldn’t recommend the system. We have to use other systems to do things, so we don’t really put...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts tries to keep their promises, but there are always workarounds, and I don't think a...

Oct 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I don't see Allscripts providing any training. I would like to have better communication and a more...

Oct 2020
 Helpful

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Analyst/Coordinator

Relationship

Allscripts could have better communication and be more hands on. That means in-person interactions....

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

With Allscripts, we have to log cases when there is a problem. We get an email from Allscripts that...

Oct 2020
 Helpful

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Analyst/Coordinator

Relationship

I would like Allscripts to be honest about what they are going to provide. They should have...

Oct 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We will probably be using the system until decisions are made. In the next few years, we may move to...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is easy to use, but I would tell other people to make sure that the product is...

Oct 2020
 Helpful

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Analyst/Coordinator

Relationship

Allscripts' executives are not involved at this time. They were maybe involved when we originally...

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

Our last upgrade was terrible. We lost charges, and things didn’t go up. We ended up having to...

Oct 2020
 Helpful

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Nurse

Interfacing and Integration

We purchased the system with the understanding that there would be a lot of workarounds. But Paragon...

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

I would probably give the system a fairly high score in terms of ease of use. We figured out how to...

Oct 2020
 Helpful

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Nurse

Service and Support

The vendor doesn’t have ongoing support for Paragon Financials. When I call the support people, I...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

When Allscripts is testing something in a test environment they need to be more open and know that...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The system works as it was designed to work. We have Allscripts’ program for managing claims. End...

Oct 2020
 Helpful

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Director

Relationship

Allscripts doesn’t keep their promises. We will be moving off the system in the next few years. We...

Oct 2020
 Helpful

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Director

Other Observations & Comments

We were being hosted, and we recently switched back to not being hosted. The hosted support cost a...

Oct 2020
 Helpful

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Director

Relationship

The vendor's executives have gone to bat, but we don't have all the things we want. The executives...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts has been dedicated to implementations and upgrades. They try to provide things we need.

Oct 2020
 Helpful

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Director

Service and Support

The vendor is lacking in some areas. I would never, never buy the product again if the decision were...

Sep 2020
 Helpful

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Analyst/Coordinator

Future Outlook

We are looking for a replacement. We like that the system integrates with our clinical systems, but...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

The customer service from Allscripts for the Paragon platform is the kicker for us. They sent the...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

COVID-19 has not been a priority to Allscripts. That is the impression I get because they have not...

Jul 2020
 Helpful

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Director

Interfacing and Integration

Allscripts needs to really focus on interoperability in order to better meet our needs. We also want...

Jun 2020
 Helpful

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Director

Service and Support

Allscripts is relatively proactive because we pay for their system care suite. We pay extra for...

Jun 2020
 Helpful

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Director

Other Observations & Comments

I wouldn’t rate Allscripts highly for driving tangible outcomes. A lot of times, the outcomes are...

Jun 2020
 Helpful

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Director

Lessons Learned

My satisfaction with Allscripts will be the same in a year from now unless the vendor makes a...

Jun 2020
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CIO

Technology

I think the revenue cycle is fine. I don’t think there have been any changes to it aside from the...

May 2020
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CIO

Functionality and Upgrades

With Paragon Financials, I can’t speak a lot about the ease of use, but the product doesn’t seem...

May 2020
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CIO

Functionality and Upgrades

I don’t hear about a lot of issues with the ease of use from the revenue cycle side.

Apr 2020
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CIO

Service and Support

Allscripts’ support is my biggest gripe outside of the system's clunky nature and inefficiencies. I...

Apr 2020
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CIO

Functionality and Upgrades

We are able to drive some outcomes, but we are still limited in our ability to drive the outcomes...

Apr 2020
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CIO

Relationship

Allscripts hasn’t kept their promises mainly in the area of support and relationships. Our team is...

Apr 2020
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CIO

Relationship

I am not pleased with Allscripts. We had Paragon Financials when the vendor was McKesson, and then...

Mar 2020
 Helpful

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CIO

Lessons Learned

I would not buy the system again currently. However, I think we made the right choice when we bought...

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

The programming is poor. Allscripts has major and minor upgrades, and there are defects every time....

Mar 2020
 Helpful

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CIO

Relationship

I don’t think the service is proactive, and the executive involvement is poor. Allscripts has calls...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We don’t hear much about the financial system. Paragon Financials is a nonevent for the most part....

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The PM system is probably a little bit better now than it was before because we have been on it for...

Feb 2020
 Helpful

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Director

Other Observations & Comments

My big challenge for Allscripts is MIPS reporting. We have a lot of clinics right now that are not...

Feb 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Our executives say that Paragon Financials is way too expensive. They would rather put that money...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The financial side is okay, but the process is pretty manual. The financial reporting and the...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Things with Paragon Financials are going pretty well. The system is pretty stable. We don't get a...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our controller is pretty satisfied with the functionality that the system has but wishes there was a...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

If Allscripts is going to keep the Paragon platform, they need to invest some time, people, and...

Feb 2020
 Helpful

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Director

Interfacing and Integration

We considered another system to replace Paragon Financials. When we did an assessment, the other EMR...

Dec 2019
 Helpful

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CFO

Service and Support

Allscripts comes on-site. I don’t want them to meet with me. I want them to meet with my ER doctors...

Dec 2019
 Helpful

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CFO

ROI / Cost (care and feeding)

The thing I like most is that the tool is really customizable and built for smaller hospitals like...

Dec 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

I wouldn’t buy Paragon Financials again due to the future of the product and the stability of the...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

In terms of training, Paragon Financials is a much more mature product than Paragon Clinicals, so a...

Nov 2019
 Helpful

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CIO

Service and Support

Allscripts outsources a lot of their support overseas. Every time we try to get ahold of somebody to...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The Paragon Financials product actually seems to be pretty good and pretty easy to work with. It is...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

It doesn't seem that Allscripts' plan for the long run is to maintain customers. Allscripts hasn't...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Unfortunately, none of the changes that we have seen made to the Paragon tool have been positive. We...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

For hospitals that are our size, Paragon Financials is adequate. We used to have a system that had a...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Allscripts has done a pretty good job of staying up to date on regulatory changes. We have had to be...

Oct 2019
 Helpful

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Director

Relationship

Someone from Allscripts is assigned to help us with any of our tickets. We also have an account...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Embedded within the patient-management module of Paragon Financials is receivables-management...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

The most wonderful thing about Paragon Financials is the embedded general ledger. Everything is...

Oct 2019
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Director

ROI / Cost (care and feeding)

If Allscripts can find a reason to charge us, they will.

Oct 2019
 Helpful

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Director

Interfacing and Integration

Users have to have a new version of Paragon Financials to be able to integrate the system with an EMR....

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

When we upgraded to a newer version, we ended up having a large number of duplicate charges show up,...

Oct 2019
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Manager

Functionality and Upgrades

We use Paragon Financials, but we do not absolutely love it. There is not a workflow within Paragon...

Oct 2019
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Manager

Functionality and Upgrades

In terms of what the vendor does well, all of the applications come together as far as the revenue...

Oct 2019
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Director

Functionality and Upgrades

The reports in Paragon Financials work pretty well.

Sep 2019
 Helpful

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Director

ROI / Cost (care and feeding)

As far as I am aware, Allscripts has kept all of their promises. They have been good. However,...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

I have some questions about Paragon Financials right now. I want to know what edits we make and why...

Sep 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I would not purchase Allscripts' system again. Allscripts does not do anything without charging us a...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

From a registration perspective, Allscripts is very difficult to work with. Allscripts talks about...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I know there has been a lot of change with McKesson and Change Healthcare, but in terms of patient...

Aug 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

The key issue is that the system does not integrate. We have a different clinical system. We want to...

Aug 2019
 Helpful

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CIO

Relationship

I have an outcomes manager, or whatever fancy name Allscripts gives those employees now. The manager...

Aug 2019
 Helpful

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Director

Service and Support

On the financial side, we do not have any issues. Allscripts quickly gets to and responds to...

Jul 2019
 Helpful

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Director

ROI / Cost (care and feeding)