Allscripts Paragon Suite (McKesson) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 3:11:25 PM and Model.EvProductId = 54176

Commentary Summary

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User Commentary

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Director

Service and Support

The vendor is lacking in some areas. I would never, never buy the product again if the decision were...

Sep 2020
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CIO

Relationship

I have very strong analysts and engineers. Some people would rather select a vendor that has a...

Aug 2020
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CIO

Service and Support

Allscripts does have some problems. Fortunately, my analysts are strong. If I had to rely on...

Aug 2020
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CIO

Relationship

Allscripts has been kind of proactive lately. They have integrated everything on the ambulatory...

Aug 2020
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CIO

ROI / Cost (care and feeding)

I am giving Paragon Clinicals some low ratings, but if I were to compare its cost to the cost of...

Aug 2020
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CIO

Relationship

Allscripts keeps their promises, or they at least make an honest effort to. They sometimes promise...

Aug 2020
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CIO

Future Outlook

There is some nickel-and-diming from Allscripts. They used to be awful about that, but they aren't...

Aug 2020
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CIO

Win/Loss - Why they were selected (by current clients)

Some of our executive managers hated Paragon Clinicals; they all thought it was terrible. But when I...

Aug 2020
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CIO

ROI / Cost (care and feeding)

We are redeploying things, optimizing things, and taking features from other vendors and working...

Aug 2020
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CIO

Functionality and Upgrades

Paragon Clinicals is the little engine that could. It does 90% of what we need it to do. It doesn't...

Aug 2020
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CIO

Other Observations & Comments

If I paid for another EHR, it would cost a lot of money, and we would have to pay for new equipment...

Aug 2020
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Analyst/Coordinator

Future Outlook

We are looking for a replacement. We like that the system integrates with our clinical systems, but...

Jul 2020
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Analyst/Coordinator

Service and Support

The customer service from Allscripts for the Paragon platform is the kicker for us. They sent the...

Jul 2020
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Analyst/Coordinator

Service and Support

COVID-19 has not been a priority to Allscripts. That is the impression I get because they have not...

Jul 2020
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Nurse

Service and Support

I have support tickets that have been unanswered for years. Some issues are minor issues that the...

Jul 2020
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Nurse

Relationship

I really don’t see a lot of vendor executive involvement. We get the occasional email, but I would...

Jul 2020
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Nurse

Functionality and Upgrades

We have some capability within the product to get information. There are some scripts and rules that...

Jul 2020
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Nurse

Other Observations & Comments

We had a very lengthy discovery process before we chose a new vendor, and we looked at what else was...

Jul 2020
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Nurse

Service and Support

On the clinical side and for the physician utilization piece, the vendor hasn’t been very good at...

Jul 2020
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Nurse

Functionality and Upgrades

The vendor doesn’t really nickel-and-dime. We did the first upgrade on our own, and we had many...

Jul 2020
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Nurse

Functionality and Upgrades

We get notifications from the vendor for new upgrades, but when someone takes on the new version,...

Jul 2020
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Nurse

Interfacing and Integration

We have integrated quite a few items with the vendor, so the product has been workable. We have a...

Jul 2020
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Nurse

Functionality and Upgrades

We have continued to have issues with the product. Things that should be easy to fix just aren’t...

Jul 2020
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Nurse

Other Observations & Comments

The product requires a lot of clicks, but during training, physicians don’t feel that the clicks are...

Jul 2020
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Nurse

Functionality and Upgrades

Physician documentation is a big issue for us. The way the templates have to be built to function...

Jul 2020
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CIO

Future Outlook

Nothing with Allscripts has gotten better. My past ratings for them weren’t wonderful, and now I am...

Jul 2020
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CIO

Functionality and Upgrades

Allscripts is coming out with new releases to fix so many issues; it feels like things are coming...

Jul 2020
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Director

ROI / Cost (care and feeding)

I would say that Allscripts is likely more guilty of nickel-and-diming than most vendors. Allscripts...

Jun 2020
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Director

Implementation and Training

Allscripts’ implementation was less positive than other vendors’ implementations. Ongoing training...

Jun 2020
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Director

Interfacing and Integration

Interoperability is a pretty big struggle for us. Allscripts doesn’t play well with others. Some...

Jun 2020
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Director

Relationship

Allscripts normally gets us what we need, but they deliver things late. We don’t often have contact...

Jun 2020
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Director

Interfacing and Integration

Allscripts needs to really focus on interoperability in order to better meet our needs. We also want...

Jun 2020
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Director

Service and Support

Allscripts is relatively proactive because we pay for their system care suite. We pay extra for...

Jun 2020
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Director

Other Observations & Comments

I wouldn’t rate Allscripts highly for driving tangible outcomes. A lot of times, the outcomes are...

Jun 2020
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Director

Lessons Learned

My satisfaction with Allscripts will be the same in a year from now unless the vendor makes a...

Jun 2020
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Physician

Technology

The product isn't intuitive, and the workflow is very difficult for people that are booking cases....

May 2020
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CIO

Technology

Allscripts really hasn't done a lot with Paragon Clinicals. They have slowed down the development,...

May 2020
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CIO

Functionality and Upgrades

The vendor has added some of the functionality that was missing years ago. At this point, the...

May 2020
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CIO

Service and Support

The support is the worst that it has ever been. Allscripts has outsourced most of their support...

May 2020
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CIO

ROI / Cost (care and feeding)

Allscripts' pricing model is through the roof. Their prices for everything are outrageous. They are...

May 2020
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CIO

Technology

I think the revenue cycle is fine. I don’t think there have been any changes to it aside from the...

May 2020
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CIO

Functionality and Upgrades

With Paragon Financials, I can’t speak a lot about the ease of use, but the product doesn’t seem...

May 2020
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Nurse

ROI / Cost (care and feeding)

Allscripts used to be a lot better at avoiding charging for every little thing. Nickel-and-diming is...

May 2020
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Nurse

Functionality and Upgrades

We have a love-hate relationship. It is nice that everybody is on the system. It has been here for a...

May 2020
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Nurse

Service and Support

We have had a much better support system since Allscripts took over, although they have sent a lot...

May 2020
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CIO

Functionality and Upgrades

I don’t hear about a lot of issues with the ease of use from the revenue cycle side.

Apr 2020
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CIO

Service and Support

Allscripts’ support is my biggest gripe outside of the system's clunky nature and inefficiencies. I...

Apr 2020
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CIO

Functionality and Upgrades

We are able to drive some outcomes, but we are still limited in our ability to drive the outcomes...

Apr 2020
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CIO

Relationship

Allscripts hasn’t kept their promises mainly in the area of support and relationships. Our team is...

Apr 2020
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Director

Relationship

We feel a little abandoned by our vendor. The executive engagement has dwindled exponentially. It...

Apr 2020
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Director

Other Observations & Comments

I wouldn't buy the product again today, but at the time, it was the right decision to make, and if I...

Apr 2020
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CIO

Interfacing and Integration

Allscripts nickel-and-dimes. We outsource our laboratory services, and we spent a long time trying...

Apr 2020
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CIO

Implementation and Training

There isn’t a lot of training. I have asked Allscripts for training because some of our team members...

Apr 2020
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CIO

Technology

Allscripts doesn’t deliver new technology that meets our needs with the Paragon platform. They don’t...

Apr 2020
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CIO

Service and Support

Allscripts is not proactive. I usually have to complain before anything happens.

Apr 2020
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CIO

Relationship

The executives and our account executive do a fantastic job. We don’t make things easy for them...

Apr 2020
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Director

Functionality and Upgrades

When we got the system, Paragon Clinicals seemed like a good choice for us. Frankly, it was kind of...

Apr 2020
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Director

ROI / Cost (care and feeding)

The real struggle we have with Allscripts is the development pipeline for Paragon Clinicals. The...

Apr 2020
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Director

Functionality and Upgrades

Allscripts’ response to the system's functionality not being there is to offer up a resource to help...

Apr 2020
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Director

Other Observations & Comments

In our road map, we want to move the inpatient side to another vendor's product. Unfortunately, with...

Apr 2020
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Director

ROI / Cost (care and feeding)

What I need most is an EHR that will allow me to be regulatory compliant and keep my patients safe....

Apr 2020
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Director

Technology

I need a vendor to give me a product that is stable. I need a product that scales with the volume of...

Apr 2020
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Analyst/Coordinator

Service and Support

With what we are working on with integration, the vendor is still engaged.

Mar 2020
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Analyst/Coordinator

Relationship

We have a bitter taste in our mouth from the vendor at this point. The vendor is not holding up...

Mar 2020
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Director

Other Observations & Comments

Things with Allscripts are decent. We keep our eyes and ears open for other EMR vendors that are out...

Mar 2020
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Director

Other Observations & Comments

If we were to start over, I would guess that we would select another system over Paragon Clinicals....

Mar 2020
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Director

Service and Support

Allscripts sometimes delivers on promises, but they are very delayed in what they promise. If they...

Mar 2020
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Director

ROI / Cost (care and feeding)

Allscripts bundles their nickel-and-diming into big purchases, so they don’t necessarily...

Mar 2020
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Director

Interfacing and Integration

Allscripts could definitely do more around integration. Allscripts doesn’t work with a lot of...

Mar 2020
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Director

Other Observations & Comments

Paragon Clinicals' ease of use depends on whether the end user is a computer-savvy person or not. If...

Mar 2020
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Director

Other Observations & Comments

It would be nice if Paragon Clinicals had the functionality to do more single sign-ons to help with...

Mar 2020
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Director

Service and Support

Allscripts has moved their support overseas. The people we talk to don't even have a basic...

Mar 2020
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Director

Functionality and Upgrades

The development of the product has been so bad. I don't think that Allscripts does any QA. We are...

Mar 2020
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Director

Relationship

The executives are nonexistent. The only time they come around is to sell us something. They have no...

Mar 2020
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Director

Interfacing and Integration

The support aspect of the product has been different since the vendor became Allscripts. The product...

Mar 2020
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Director

Sales and Contracting

The vendor is trying to make their support better. They have really listened to us and have worked...

Mar 2020
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Director

Other Observations & Comments

We are going to be exploring the use of a single sign-on platform so that our applications require...

Mar 2020
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Director

Functionality and Upgrades

The application could do a better job with printing and integrating with the printers. That would...

Mar 2020
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Director

Functionality and Upgrades

From what we know about the product, it is good, and we would purchase it again.

Mar 2020
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Director

Relationship

The vendor does not keep all promises. There have been promises of delivering something for free,...

Mar 2020
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Director

ROI / Cost (care and feeding)

I think the representative we work with from the vendor would like to do a better job of not...

Mar 2020
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Director

Functionality and Upgrades

We are using the features that are in the product, and the vendor has delivered on what they sold.

Mar 2020
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Director

Functionality and Upgrades

The vendor for sure provides new technology, and we have been through a lot of demos. We can’t...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

Things with Allscripts are kind of up and down right now. With every upgrade, we introduce new...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts does charge us; there is only so much that can be avoided. But our accountant tries to go...

Mar 2020